U-Haul Moving & Storage of Charlottetown

2316 reviews

18 Capital Dr   Charlottetown, PE C1E1E7
(18 Trans Canada Hwy)

(902) 626-3320

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(902) 626-3320

18 Capital Dr
Charlottetown, PE C1E1E7

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Front hood was open. Noticed after driving on the highway for an hour.

NICHOLAS D. 
Rating:
5.0

Great experience

dean C. 
Rating:
5.0

Customer did not leave a comment.

Calvin M. 
Rating:
5.0

Quick no contact drop off

Lindsay S. 
Rating:
3.0

I booked a furniture dolly and it was not available. This made it harder to move the furniture down a very long hall way.

TODD M. 
Rating:
5.0

Customer did not leave a comment.

NONE G. 
Rating:
4.0

It is/was often more difficult than it should be to access my unit due to storage of trucks in front of unit. That was the only disappointing aspect and consistent

Peter H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

NATHAN F. 
Rating:
3.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

barbara F. 
Rating:
5.0

Excellent, helpful staff. Great job guys🙂

Jason H. 
Rating:
2.0

Everything was as per usual for a storage facility except for two very irritating aspects: 1. The cheaply made and poorly designed locks froze solid with ice every time it slipped below freezing and there was a precipitation, necessitating a trip to the office to get a propane torch to blast the lock with. . 2. The poorly designed lot was so crammed full of Uhaul vehicles and trailers that most times you tried to access your locker unit, something was blocking your way and you either had to ask them to move it or you had to park away from it and squeeze by the vehicles. I needed weekly access to my locker and due to these two factors, I left. .

Tom H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EVAN L. 
Rating:
5.0

Customer did not leave a comment.

gwen H. 
Rating:
5.0

Customer did not leave a comment.

JACOBUS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gerald B. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Conner D. 
Rating:
4.0

This rental was a much better experience than my last one at this location. I had checked in online prior to pick up and the process was smooth and quick. The trailer worked well. My drop off experience went well and the gentleman who unhitched the trailer and processed my paperwork was efficient and friendly. I'll be back and recommend this location.

Basil D. 
Rating:
2.0

I have been to the site multiply times and every single time I have been there a truck has been parked in front of the door. I found that the pricing was high to have the inconvenience of having trucks blocking your door especially since I am paying for a drive up storage site.

Lilly M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosanne H. 
Rating:
5.0

Customer did not leave a comment.

TAMMY L. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

I am still renting the unit. Sales person was extremely helpful. Just started using the storage unit. Have not moved out. So, really difficult to comment, except on the great help from the salesperson.

elizabeth W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

S H. 
Rating:
4.0

Customer did not leave a comment.

Sanu S. 
Rating:
5.0

Customer did not leave a comment.

CHERYL V. 
Rating:
4.0

Customer did not leave a comment.

alexandre s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley L. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
3.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Customer did not leave a comment.

Pritpal S. 
Rating:
1.0

I'm now about to turn 36 yrs old in a number of days..and this has not been my 1'st time using uhaul, I'm going to say that this may have been my 4th time atleast over the number of years. Even purchasing items before my recent move ehich came to a total of just under $70 dollars was a negative experience. It always seems to he the GM(I think) that I've had to deal with..and every single person who has used uhaul with me and has even heard her speak to me (us) always ends up saying the same thing as soon as we leave the door in regards to how rude this 1 woman is..who also somewhat pushed me into getting the 20 foot truck rather than the 15 foot...which really we wouldn't have even come close to filling the 15 foot truck, but I felt a bit pushed again into getting the 20 foot truck as she told me that there would absolutely be no way in this world that her belongings from her apartment would dare fit into a 15 foot truck..so again...that is the reason I felt luke I had to move up to the 20 foot truck..which was so huge that it even got stuck on the curb..I had to wait 2 hrs for Shaw's Towing to be able to even moce it..so in turn I spent extra money for a truck that could have moved an entire home PLUS my 2 bedroom apt...then had to pay $70 to Shaw's towing.. I felt like there was a robot speaking AT me and not to me..and I could not even get a question in. I spent 15 years of my life in high end restaurants and bars throughout PEI, Edmonton, AB and also while living in Toronto, ON. I've served for many of those yrs, hosted while just starting out at a young age, did a lot of higher end bartending and eventually onto the Management Team in Edmonton and in Toronto, therefore I know what good customer service is..and I have NEVER received that from this one woman over the numerous moves I've made..from again, the woman whom I believe is the GM. The other employees have been ok..however in my opinion..you need someone who you can speak with..especially within a manager. (ALL IN MY OPINION AND 4 OTHERS WHO HAD EXPERIENCED THIS WITH ME OVER A NUMBER OF YEARS) All in all, VERY bad customer service. (And again..this is not towards the entire uhaul staff in Charlottetown, PE ..but surely to 1 woman inparticular.. My phone number is 902-388-9025 and my name is Lauren, just incase a higher up would indeed care to get in touch with myself..but I strongly do not see that happening.. Also my email is laurenlee.lee91@gmail.com

VERONICA L. 
Rating:
4.0

The car was clean but there was some technical problem with car when use the break.

MANOUCHEHR A. 
Rating:
5.0

Keep up the good work. Staff were great.

F M. 
Rating:
5.0

Truck was originally parked too close, for me, to the building and made it difficult to enter with door only able to open a small way. Had to be very careful to not smash the door against concrete pillar at the beginning of my trip before leaving uhaul. If any closer, I would have had to go through passenger side door. Everything else was perfect. 100% good.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN L. 
Rating:
5.0

Customer did not leave a comment.

101199 p.  |  Overall Experience 
Rating:
5.0

The 2 guys working there Sunday morning were absolutely excellent. Its because of those 2 guys, that I will be recommending this Uhaul location to my family and friends. These guys really deserve a raise, they went above and beyond.

ANDREW D. 
Rating:
4.0

Great service especially with almost no employees the two guys were quite efficient, thanks again

WENDELL P. 
Rating:
2.0

Lady in office very rude

SHIRLEY K.  |  Overall Experience 
Rating:
5.0

all good

Steve T. 
Rating:
5.0

The fellow who helped us hook up the Trailor was very helpful, polite and knowledgable.

JARED F. 
Rating:
5.0

Staff was excellent

MAUREEN B. 
Rating:
5.0

It was quick and easy! My spouse and I were having trouble getting access to other storage units, we couldn’t believe how quick and easy this process truly was! Well done.

Patricia B.  |  Online Move In 
Rating:
5.0

Everything went smoothly and worked out great.

Shawn K. 
Rating:
4.0

Customer did not leave a comment.

BARBARA G. 
Rating:
3.0

Hi, I was told I needed to park at a drug store and walk back to get the truck, only after the mobile pickup app failed at the first step. Truck itself and drop off were good. Thanks

IANTAYLORJAMES M. 
Rating:
4.0

Customer did not leave a comment.

graham A. 
Rating:
4.0

Customer did not leave a comment.

Gary T.  |  Overall Experience 
Rating:
2.0

The app is very frustrating and Not user friendly. The camera did not work on more than one occasion. It kept asking for an alternative phone Phone number I put three different ones in but it kept asking. There are questions that I can’t answer . I did not enter the building so how can I comment. Maybe consider a N/A button

Ken P.  |  First Impressions 
Rating:
3.0

There was windshield damage (which would have been fine, it was just a chip) and the X was placed right in my line of sight was quite annoying for such a long drive. The truck stalled twice. Once going down a mountain side with a full load (tow on and geared down) which was a less-than-comfortable situation and once empty with tow off driving 40kph as I slowed further to turn into a gas station.

Alyssa P. 
Rating:
5.0

Customer did not leave a comment.

GARRY M. 
Rating:
4.0

Customer did not leave a comment.

Nancy L. 
Rating:
4.0

Customer did not leave a comment.

GLENN S. 
Rating:
5.0

Customer did not leave a comment.

wayne P. 
Rating:
3.0

The uhaul return after hours is convoluted and unnecessary when staff would obviously need to check over the vehicles in the morning anyway. A 20 dollar fee for not doing it is outrageous (especially considering that some people do not have smart phones).

Andrew H. 
Rating:
5.0

Customer did not leave a comment.

JANEANJACQUELINE T. 
Rating:
4.0

Customer did not leave a comment.

paul M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kris B. 
Rating:
5.0

Customer did not leave a comment.

thomas M. 
Rating:
5.0

Great service... very efficient

DEAN C. 
Rating:
5.0

Very satisfactory customer service. Facility well managed. had no problems storing my stuff here over the summer.

jaycob b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary B. 
Rating:
5.0

Customer did not leave a comment.

Kristen L. 
Rating:
1.0

The service on the day of pick up was fine . However, when I call and get one particular gentleman he is very rude and condescending. I have used uhaul services for many years and every time I have to deal with this person I wish there was another option for renting a truck. This person was not present on Saturday . I would not recommend because of this one person, his service is horrible. This review is being submitted by Laurie, the original name the reservation was under, not my son Zach who's name was added because he drove the truck.

ZACHARY T. 
Rating:
5.0

Service was awesome. Katrina saved the day. we were in a bind and they accommodated us, by chamging rentals and extending our rental time.

Brian F L. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Great service. Got truck on time. Thank you!!!

Guy P. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
3.0

When I booked my uhaul online it was booked at the location closest to my house. I was called a few days later to be told that there wasn't actually one available that size at that location. So this ended up adding approximately and extra 20km on to my move. Also booked a dolly and then didnt get it. They did adjust the price due to the dolly but I believe the price should have been adjusted for the location mix up as well. Overall good enough experience.

JANA S. 
Rating:
1.0

I am being charged for cleaning when all that was in the back of the truck is moving blankets that I have NO CHOICE BUT TO LEAVE IN THERE from the shipment sent here. My overall experience with U-Haul has been the WORST. I am still dealing with being overcharged in my shipment. I was told for both that and when I returned the truck that I would be contacted and have yet to be. I have NOTHING positive to say about U-Haul. I WILL NEVER USE THIS COMPANY AGAIN.

SARAH W. 
Rating:
2.0

The woman who waited on me at pickup seemed bored and unhappy with her job. She chastised me for not entering my drivers license information into the online check in. She was also unable to process my debit card and I had to use a credit card. I am HST exempt through my business and was unable to delete that from my charges. When I dropped off the trailer this am at sharp 07:00, which was posted opening times she was on her cell phone, let me know that they weren't quite open and that I could drop the trailer off myself outback. If she was an employee with my business she would be unemployed. She does not know the definition of customer service. I struggled to get the trailer off the hitch and finally used a lever wheeled mechanism I wasn't familiar with to remove the trailer from my vehicle. The one employee that seemed interested in providing a good level of customer service was a gentleman who had originally hitch up the trailer on pick up.

BASIL D. 
Rating:
5.0

Customer did not leave a comment.

mark h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
5.0

Very friendly and efficient service

daniel N. 
Rating:
4.0

Customer did not leave a comment.

CHARLES A. 
Rating:
4.0

Equipment was clean but rough, hard on gas, transmission lagged

KIMBERLEY N. 
Rating:
1.0

The windsheild was not clean. The customer representative lady was really rude. She have no ethics how to deal with customers. She need proper customer service training.

SYED A. 
Rating:
5.0

Customer did not leave a comment.

Philippe G. 
Rating:
5.0

Customer did not leave a comment.

Trent K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
3.0

The young lady I dealt with on the phone was very helpful and accommodating. I had to change my pickup multiple times, but I was left feeling positive after every conversation. Harpreet was great to deal with at the location. He was very friendly and cheerful. I was surprised that we didn't do a walk around of the vehicle before I took my rental. There was another young man who processed my paperwork when I first picked up the truck. I got the feeling from him that I was an inconvenience to his day. He wasn't friendly and came across as a bit arrogant. Harpreet asked a question when I returned the truck and the young mans response was a bit harsh. As someone with multiple decades of sales/service experience, I would suggest that the young man get some customer service training.

michael M. 
Rating:
5.0

Customer did not leave a comment.

LESLIE M. 
Rating:
1.0

Don't cancel a customer's reservation and not tell them about it. I had my reservation cancelled. No notification. Went into the office and was told they had no reservation on file. When I provided reservation number they indicated that it was cancelled. I indicated that I did not cancel the reservation. They told me they had no trucks available and that they would call me back. No call back. I called back 24 hours later and got through to the call center. They reinstated my reservation stating there were no notes on the file as to why original reservation was cancelled. I picked up the truck the next day and spoke to the manager. She had zero interest in my issue. Very much like a Seinfeld episode. "You know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them."

RAYMOND ROSS M. 
Rating:
4.0

Overall the experience was good. The truck was clean and worked flawlessly. Ride was quite amazing and we had lots of room for our stuff. Return was effortless. I understand that we are all now conditioned to being extra careful and somewhat neurotic with regards to germs (as if that will help), but I do not want to be finger-wagged and lectured if I make a mistake and do not use my phone to scan my drivers' license ahead of time. Sometimes customer service can make a bad day into a much better one, or alternatively make it much worse.

Randy A. 
Rating:
5.0

Customer did not leave a comment.

Jian Z. 
Rating:
4.0

Customer did not leave a comment.

Jordan M. 
Rating:
3.0

Your costumer service girl at the counter was very rude. I have rented in the past from this store but never again. You should do yourself a favour and replace her as she is terrible with people. I'll rent from any where but there. I was like I was a little kid.

PETER L. 
Rating:
3.0

Customer did not leave a comment.

vicki B. 
Rating:
2.0

Customer did not leave a comment.

TAYLOR S. 
Rating:
4.0

The staff were very courteous and helpful ! They had everything in order and ready to go, great customer service !

DONNA D. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

very helpful, straight forward and to the point. I'll use this location again and again!

Molly F. 
Rating:
5.0

Let the manager katrina change her attitude she' so rude the way she talk to the customer,for being the manager you know how you communicate to the customer.this is my experience with her.

JOSE B. 
Rating:
5.0

Katrina was a great help, I urgently needed an extension to my rental and she was able to accommodate me. I would recommend Uhaul to all.

Adam L. 
Rating:
1.0

The young man that processed my rental did not appear to enjoy his job. He did not smile once, had very little eye contact, showed no personality, did not ask me if I had any questions, or thank me for my business. He told me he would meet me up front so I picked went out front and didn't see him. I saw a truck to the right with a door open and it was on but I had no idea if it was my truck or someone else's. I went back inside and he was sitting back at his chair. He did not appear to care about customer service or realize that truck rentals may be second nature to him but not to most customers. He really needs to work on customer service skills and communication and a please or thank you would have been nice. Very disappointed.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL JOHN M. 
Rating:
5.0

Great customer service! Friendly, Fast and easy!

JODY M. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
3.0

Everything was great. The only thing that would be better is if there was more on site parking. You can't leave your car there when swapping vehicles as they only have 4 customer spots for such a big hub. Other than that the employees were really helpful.

Melissa E. 
Rating:
4.0

Customer did not leave a comment.

ARTEMAS B. 
Rating:
4.0

Customer Service was Sub-par. Both individuals I spoke with at this location, although knowledgeable, were very blunt and at times came across rude, to not only myself but Towards other customers as well. A little friendliness goes a long way.

Nolan C. 
Rating:
5.0

Customer did not leave a comment.

Godwin G. 
Rating:
4.0

Customer did not leave a comment.

donald c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy H. 
Rating:
1.0

Customer service was absolutely terrible, Katrina Williams was the representative, she was rude and unpleasant. I dropped my rental off yesterday, the Internet was down couldn't process my refund so I call this morning to see if it was working and she told me I have other customers in front of me what do you need... completely unprofessional! I will NEVER rent from this company again!!!!

Julieann J. 
Rating:
5.0

Customer did not leave a comment.

DAVID WILLIAM K. 
Rating:
4.0

The representative was very friendly and upbeat. Very quick and professional. Made sure my needs were met and gave instuructions for access. He was very kind. Offerred great storage options good for my budget and space needs. Recommend to anyone needing storage.

pammala s.  |  First Impressions 
Rating:
3.0

THis was my second rental in two weeks and on both occasions the web site did not work in booking the transaction. I had all fields filled properly including Visa # and the job showing in my cart but it would not make the final transaction and did not generate an email confirmation. I use Google Chrome as my browser on a Windows 10 Pro operating system. Luckily in both cases there were vehicles available for rental when I arrived at my local dealer in Charlottetown despite not having a confirmed booking. Sincerely Ian Scott scotts@pei.sympatico.ca

IAN S. 
Rating:
5.0

Very helpful and friendly staff. Made it easy to move my belongings in after the Covid 19 closedown of College and assist me in getting my bags transported home again.

Megan R.  |  Overall Experience 
Rating:
5.0

We had an excellent experience with our u-haul rental. The check in to pick up and drop-off return were very efficient. Thank you

DEAN C. 
Rating:
4.0

Customer did not leave a comment.

Rowen G.  |  Overall Experience 
Rating:
3.0

Price is a little high and not being able to excess the storage unit unless the office was open didnt work for me, I work 12 or more hours a day and if I needed in at it I wasn't supposed to go.

Kevin Q.  |  Overall Experience 
Rating:
3.0

Both times in the last two rentals in 2 months the windows inside were filthy. Windex people please.

Randall D. 
Rating:
3.0

More training in customer service.

BASIL ALDEN D. 
Rating:
5.0

Customer did not leave a comment.

Ken S.  |  Overall Experience 
Rating:
5.0

We are happy with your service .

Udaya P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jeff C.  |  Overall Experience 
Rating:
5.0

The best service I have had dealing with U-Haul ever, never had a problem and they were always helpful and a accommodating .....thanks John Davis

Albert D.  |  Overall Experience 
Rating:
2.0

The storage unit was a mess when we got it and dirty was not worth the price was dissatisfied

angela f.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mohammad A.  |  Online Move In 
Rating:
5.0

My family has used uhaul for years and will comtinue to do so . We have always had good service and been well taken care of i will definitely recommend this company

Lauralee O.  |  Overall Experience 
Rating:
4.0

When we originally dealt with the staff at your facility, there were 2 ladies at the counter and they were extremely helpful, polite and happy, which I commented on in a previous review. Returning a few weeks later and there was a different lady at the counter. She was not cheerful she was actually rude, when all I needed was info on a rental truck to use on a round trip to Ontario. We ended up using a different rental company mostly because of her poor attitude. More than once but less then 5 times when arriving to access my storage unit there was a car parked in front of the area used to load or unload your vehicle yet no one in the actual facility. It was the same car each time which leads me to believe it was the people living above the facility using that area as a parking space. Very frustrating. Everything else was top notch. Regards Charles Meadus

Charles M.  |  Overall Experience 
Rating:
5.0

Good experience. We would use again. Billing on time. Thank you.

Gloria S.  |  Overall Experience 
Rating:
5.0

I am very pleased with every interaction I've had with U-Haul over the years. I would recommend them highly to anyone. Thanks!

Jeanette M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

cathy h.  |  Overall Experience 
Rating:
4.0

The staff at the storage unit are extremely friendly and helpful but I must say the manager there needs to be a little more friendly and helpful the staff were excellent the manager was not in the least

jamie e.  |  Overall Experience 
Rating:
5.0

I've used the U-Hall off n on for years,the staff r awsome n they treat me like family n i wish them all a SAFE working place!!

odette d.  |  Overall Experience 
Rating:
4.0

I did not answer question 4 positively as frankly I have had very uneven experiences with staff at this location. A refresher for all your employees on the importance of good customer relations might be helpful. Your newer staff were super yesterday.

Susana R.  |  Overall Experience 
Rating:
5.0

Staff are always very, very friendly, efficient and accommodating. They go out of their way to ensure top-notch customer service.

Maida W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN B.  |  First Impressions 
Rating:
5.0

Excellent staff very friendly.

PEI Regiment M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paula M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan R.  |  First Impressions 
Rating:
5.0

Usual great service. Thank you!

philippe b.  |  First Impressions 
Rating:
5.0

Great service as usual. Thank you.

philippe b.  |  Overall Experience 
Rating:
5.0

The staff are like Family to me there a awsome teem!!!

odette d.  |  First Impressions 
Rating:
1.0

Every time I went near my locker there were trucks in the way very inconvenient and I still had to pay full price

SANDRA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JENNIFER W.  |  Overall Experience 
Rating:
5.0

We have used u haul for storage. Easy access and friendly staff

STEVE W.  |  Overall Experience 
Rating:
5.0

Helpful knowledgeable staff Clean warm well lit facilities Easy accessible

LYNDA H.  |  Overall Experience 
Rating:
5.0

Great place to store your stuff. Very clean and easy to access.

Mario R.  |  Overall Experience 
Rating:
5.0

I wish I could remember her name but I believe she is the general manager of uhaul charlottetown pei. I just want you to know she was excellent, friendly and I would use your services again!

ashley m.  |  First Impressions 
Rating:
5.0

very satisfied for storing pianos

THOMAS R.  |  Overall Experience 
Rating:
5.0

Awesome customer service and knowledgeable- friendly gals and guys. So helpful - very pleased with everything- hats off to all you guys. But the excellent work :-) !!!!!

Darlene M.  |  Overall Experience 
Rating:
5.0

This location is the best. The young ladies behind the counter were extremely courteous, polite and a pleasure to deal with as they were last summer as well. Drop off was a breeze. Thank you Charles

Charles M.  |  First Impressions 
Rating:
4.0

Overall, good experience

anna f.  |  Overall Experience 
Rating:
5.0

The facility is very efficient and the staff are always very friendly and helpful.

Vernon F.  |  Overall Experience 
Rating:
4.0

While the staff were excellent and the location very convenient, I was dissappointed that the unit I was provided had what appreared to be mold on the back left corner walls & had a dirty floor.

GORDON D.  |  Overall Experience 
Rating:
5.0

Easy access and helpful staff

noralee g.  |  Overall Experience 
Rating:
4.0

Excellent service very friendly

jamie e.  |  First Impressions 
Rating:
5.0

Staff was understanding and accommodating

tony h.  |  First Impressions 
Rating:
4.0

No complaints

Brynne E.  |  Overall Experience 
Rating:
3.0

Refund should be given to customers if. They are out of unit two weeks early or even a week early would be good customer service

wayne m.  |  Overall Experience 
Rating:
5.0

Sorry we had to close out our storage rental units. After 2 years, our PEI house ahs been built. Excellent service at this U-Haul location.

Laurance B.  |  Overall Experience 
Rating:
5.0

Great

Brent A.  |  Overall Experience 
Rating:
5.0

fast and helpful staff.

Mohammad R.  |  First Impressions 
Rating:
5.0

Great experience

Philip H.  |  Overall Experience 
Rating:
5.0

Excellent

Bonnie G.  |  Overall Experience 
Rating:
5.0

was very clean, and staff helpful as I was in a pinch which they helped me get out of..

Rob C.  |  Overall Experience 
Rating:
5.0

I am pleased with your staff, your company, no disputes ... this is my second time round with your company, I would recommend you quicker than another storage company. Thank you

christine m.  |  First Impressions 
Rating:
5.0

No thanks

KEN C.  |  Overall Experience 
Rating:
5.0

Excellent Facility and Staff

LOWELL R.  |  Overall Experience 
Rating:
3.0

I think that when using the storage that there should be a weekly rate as well iwas out the day my unit was due and they wanted to charge me a full month

Mark H.  |  Overall Experience 
Rating:
5.0

Great service and friendly staff.

arthur c.  |  First Impressions 
Rating:
4.0

It would be more convenient if the truck had been full of gas and we were required to fill it before returning.Partly full is difficult to gauge.We thought we had filled it but still paid $10 when it

Dorothy W.  |  Overall Experience 
Rating:
5.0

No complaints

karen a.  |  Overall Experience 
Rating:
5.0

Great service

kendall b.  |  Overall Experience 
Rating:
5.0

Great customer service!

Philip H.  |  First Impressions 
Rating:
5.0

great all around will do again if needed

KEVIN E.  |  Overall Experience 
Rating:
5.0

Convenient and easy access.

christie r.  |  Overall Experience 
Rating:
3.0

Units need some maintenance badly

Karen R.  |  Overall Experience 
Rating:
5.0

Easy to use, there is a canopy to keep you dry while loading if it is raining or snowing. Bathroom on site. Lots of trollies. Wide hallways. Office staff are beyond helpful.

GEOFFREY R.  |  Overall Experience 
Rating:
5.0

Never had any issues whatsoever, always felt my belongings were secure. Building always clean and well lighted. Carts were always available.

WENDY B.  |  Overall Experience 
Rating:
5.0

It was very easy to rent our unit. The person who waited on my was very efficient.

Atlantic Canada O.  |  First Impressions 
Rating:
2.0

The staff member I dealt with when setting up the locker initially was very unhelpful. There was also a thick layer of ice in front of the locker that made accessing the locker dangerous.

Charles w.  |  Overall Experience 
Rating:
5.0

Thank you!

JILL S.  |  First Impressions 
Rating:
4.0

Closure hours to early

Renee B.  |  Overall Experience 
Rating:
5.0

The Staff are very good and very helpful and effiecient

sonya m.  |  Overall Experience 
Rating:
5.0

Very helpful staff, nice clean user friendly facility.

Falina D.  |  First Impressions 
Rating:
3.0

I had a horrible experience not because of sraff but bevaise of the ppl i chose to entrust with my belongings as well as in my life. Now i lost it all.

Stacey B.  |  Overall Experience 
Rating:
4.0

Was pleased with the storage facility.It was clean,I was glad that it was available till seven in the evening which may it possibly to get access after five in the evening.Your service was excellent.

Cathy M.  |  Overall Experience 
Rating:
2.0

The emloyee who rented the traier to me was mean and nasty.

William M.  |  Overall Experience 
Rating:
5.0

Great service.

DAVID B.  |  First Impressions 
Rating:
4.0

Wasn’t great at 1st had to call a 1-800 # girl Wasn’t knowledgable found out we had no trailer and I lost out on my FREE month Was not happy about that. Girl at store (w) glasses was great.

Darlene M.  |  Reservation 
Rating:
4.0

The door to my unit was overly "sticky". Pull-down rope was rotten and broke so I replaced it. Big moving trucks should not use summer tires in Canadian winters. Minor complaints, but I am happy with.

Kim M.  |  Overall Experience 
Rating:
3.0

This facility was an avarage storage facility, nothing more nothing less.

MAURICE M.  |  Overall Experience 
Rating:
5.0

Good stuff

Marty G.  |  Overall Experience 
Rating:
5.0

Very happy with experience. My daughter had used facility a few months ago and recommended your facility. Convenient, easy access, canopy for protection from weather to unload was great and carts!

janice m.  |  Overall Experience 
Rating:
3.0

A good clean and safe place to store your stuff.

Fred B.  |  Overall Experience 
Rating:
3.0

Only average. Storage locker roll-up door only stays up if run fully up, but crappy nylon rope broke, so that's a risky move. Row blocked at one end by parked cars forcing us to back out with large tr

Kim M.  |  Reservation 
Rating:
2.0

Staff we’re great! U-haul policy didn’t allow me to rent for a week...which was all I needed a storage for. So I paid a month fee for a starage unit that sat empty for 3/4 of the term. A rip off.

dennis e.  |  Overall Experience 
Rating:
5.0

Things been great since rented a storage unit I haven't had any issues with any of them about anything the employees at uhaul been nice and polite when talking to them

Hannah W.  |  Reservation 
Rating:
5.0

Great facility, climate-controlled and very secure. I’d recommend to others for their storage needs.

Cindy R.  |  Overall Experience 
Rating:
4.0

Everything went smooth and the staff were very helpful with all our questions

Wendy K.  |  Reservation 
Rating:
4.0

Storage room was bright and clean, easy to maneuver around in. Staff was friendly, and would move trucks out of the way if need be. The manager can be a bit abrupt, but otherwise a good experience.

Carolyn T.  |  Overall Experience 
Rating:
5.0

Very satisfied. Above excellent in all aspects

Kevin G.  |  Overall Experience 
Rating:
5.0

EXCELLENT SERVICE AND STAFF VERY COURTEOUS. WOULD DEFINITELY RECOMMEND UHAUl To My Friends for all there moving needs.

chesley g.  |  Overall Experience 
Rating:
2.0

Your system of charging month by month is not in anyway fair. I moved my things August 2nd and was charged for a full month! 195.00 for 2 days. Is there not a way to charge by the day?

Alan G.  |  Overall Experience 
Rating:
4.0

I would definitely use U -Haul Storage again.

Cindy N.  |  Overall Experience 
Rating:
5.0

No comments

karen a.  |  Overall Experience 
Rating:
5.0

I cancelled my locker because I realized too many things that I would never use again. The staff are great.

Mike M.  |  Overall Experience 
Rating:
5.0

Katrina and her team are always helpfull . Top notch service at the charlottetown location

Shaine G.  |  Overall Experience 
Rating:
4.0

For the units inside (the ones without outside access) you cannot access them after a certain time of the day (depending on the day and their schedule). Other than that, 100% staff and facility.

MICHAEL P.  |  Overall Experience 
Rating:
5.0

great

John M.  |  Overall Experience 
Rating:
5.0

Felt my belongings were safe left at this storage location

Vernon P.  |  Overall Experience 
Rating:
4.0

Very Good Service George

george b.  |  Overall Experience 
Rating:
5.0

Very happy with service

chesley g.  |  Overall Experience 
Rating:
5.0

Thanks Katrina

Shirley S.  |  Overall Experience 
Rating:
4.0

Being open letter during the week would be great.

Alex M.  |  Overall Experience 
Rating:
5.0

Pymt issue - As a Gov't dept we were paying through Arizona on credit card (cc). U-Haul indicated paid but some payments were never showing on our cc stmt. Switch to online acct pymt which worked.

OPPORTUNITIES A.  |  Overall Experience 
Rating:
2.0

Got different responses and prices for inquiries about my move. Tried to charge me nearly $100 more in mileage than I was quoted, threatened with collection agency when I refused... took a supervisor.

donna h.  |  Overall Experience 
Rating:
5.0

Kara was awesome. Despite the country-wide computer meltdown, she remain calm, cool and collected while under pressure from the backlog of people who needed help. If there were 6-stars, she'd get 'em!

Donald L.  |  Overall Experience 
No reviews have been submitted for this location.

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