Customer Reviews for U-Haul Moving & Storage of Charlottetown

Rating:

3.0

When I book a rental vehicle two months out, I expect that they would have that vehicle for the day I booked it for, especially since they were well aware I was completing a cross country trip.

Rating:

1.0

Fix your in-store checkout process - its WAY to slow, especially when the majority of the order has been done in advance. When we opened the truck to load stuff in there was dog kibble in one of the corners. Also, if I specify the tools and other packing supplies I need in my advanced booking, can it be loaded in the truck when I get there???

Rating:

2.0

90% of the staff are not knowledgeable. 90% of the staff are not friendly. I called to ask if I could pay over the phone for my reservation, as the driver was on site to get the equipment. They told me yes, I said okay I’ll send him and; call me when you need it. The driver calls me and says now they say they can’t take it over the phone? Great, get in my truck to go pay for it then. They tell me the call center tells people that because they’re American. Well, why did the go on the phone say yep we we have it here now if you wanted to get it (I asked about picking it up early). Just constantly subpar experiences, for a business that has no competition around. So they force my hand.

Rating:

3.0

Give the client more options when they are first visiting. It was basically a what do you want, when we didn't know the options.

Rating:

3.0

The staff were nice and just operating based on company policy but i rented a trailer which was big enough with room for the atv i was going to haul for a trip but whe I went to load it the idiot who designed the trailer welded the chains further in on each side of the tailgate so our machine couldnt be loaded. Had to cancel the trip and no refund when I immediately took the trailer back. Not impressed, wont repeat words used in our group when this problem was noticed. Advised staff of situation but no hard feelings to them, not their fault. Was going to rent a car hauler for another time as our machine would fit but more U-HAUL bullshit, if its not a registered car, you cant haul it. So much for that, hope to get my trailer back on the road soon. Once again, not the staffs fault , company policy. Thanked staff for their help.

Rating:

1.0

Reserved a cube van (10ft truck) in March 2025 and despite several calls to verify pickup date (19 June 25) when I arrived to pickup truck, I was advised the pickup date wasn't until Sat, 21 June and there were not any trucks available to then. I was finally provided a 15ft truck on Sat, 21 June at 1pm. This truck was way too large for my needs, required dunnage to keep load from shifting and far more gasoline on the 1550 mile trip. The turning location direction was a very inconvenient location and was closed when truck was returned. The truck could have been returned at the free month storage facility open at 7AM.

Rating:

5.0

Staff are fantastic!!!!

Rating:

1.0

My experience with this U haul facility in Charlottetown PEI was pretty terrible from start to finish. Staff would not let me pay to use the dumpsters despite advertising that I could do so, the facility was locked until 8:45AM despite advertising the doors would open at 7am, and several staff members I tried to deal with were rude. Additionally this facility was, in my view, very overpriced. As someone who travelled a long distance to try and clear out a loved ones belongings after their passing, I felt like uhaul did absolutely nothing to help make the process easier. I will never pay to use a uhaul facility again.

Rating:

2.0

Made us pay for a trailer plug adapter. A 12x6 trailer needing a 4 pin plug with no electric brakes and then not providing an adapter is ridiculous

Rating:

5.0

Amazing service. Every employee was extremely polite, patient and helped me navigate “moving day”. They even saved me when I left my only house key on the U-Haul keys and locked myself out of my new home. It was a disaster but they bailed me out with a smile. Eternally grateful.

Rating:

3.0

It is quite a small location with not much room to negotiate a truck with a big trailer.

Rating:

2.0

The gentleman who was working should take a course in customer service.

Rating:

5.0

The roll up door rollers and hinges were very rusty and the door was very hard to open. I had to oil everything so that the door would open easily. The dash kept saying "check gad cap" The cap was on correctly and tight.

Rating:

5.0

Very clean and friendly staff!

Rating:

4.0

Your, $80.00 doller fee. That you charge to drop the rentel to another other site is not ---one way moving.. It, seems to me ,to be a another money grabe form you.

Rating:

1.0

Customer service was poor. Every time I had to go to my unit they had trucks parked in front of it and had to wait on them to move, which they were certainly not in a rush to do. Each visit to the storage unit there was an issue.

Rating:

5.0

Staff are always so great. Thank you so much

Rating:

5.0

Had a couple of small issues, and the staff were very helpful.

Rating:

5.0

You have a wonderful team at this location. They know me by name and they always try to support my needs such as changing a reservation because it is raining from an open trailer to a closed one. They think and act ahead. Just pure competence👍

Rating:

5.0

All good

Rating:

5.0

Staff are wonderful to work with, always finding ways to accommodate to their best abilities

Rating:

5.0

you guys are great

Rating:

3.0

Yesterday while returning the equipment I was late only by 40 minutes, and they charged me for another day, I am very disappointed with this attitude from this store, hope U-Haul will refund me this additional amount

Rating:

4.0

I’ve used U-Haul for truck rental and storage long distance. The stores have ample packing supplies for all of your needs. The trucks are reliable and the beds clean on pickup. The storage facilities are clean, the staff is courteous and professional.

Rating:

3.0

Although the space was great the rental trucks were always in the way. Staff was friendly and moved them when we needed but kind of a pain to constantly ask

Rating:

5.0

Nothing. The attendant was excellent - friendly, efficient and very helpful. I'm from Nova Scotia and was moving my son from UPEI. It was a busy day and I gave them no notice I was coming in. They were great. I've rented all over the maritime provinces and this is the best Uhaul experience I've had...both times!

Rating:

5.0

Nothing. Everything was excellent!

Rating:

5.0

The gentleman I dealt with was awesome !

Rating:

4.0

Although very busy, not enough employees, they do thier best and it was fairly efficient pick up and drop off.

Rating:

3.0

The lock provided froze and seized before winter weather even hit, so the locksmith was an added expense. Purchased another lock from elsewhere, no more issues. The amount of mouse poop all over everything was disgusting. Put some mouse bait out for goodness sake!

Rating:

1.0

Rental trailer became unhitched from my vehicle while I was underway, less than 100 yards from the U-Haul facility. This resulted in the trailer swinging from side to side and hitting the back of my vehicle. My vehicle hitch has become damaged as a result. The U-Haul employee who was responsible for connecting the trailer to the hitch did not tighten the Handwheel Coupler per the instructions. This was a very dangerous and scary situation as this occurred at a busy 4-way intersection. He did take a photo of the hitch set up and admitted that he forgot to tighten the Handwheel Coupler. This cannot be allowed to happen as we narrowly avoided a serious accident.

Rating:

1.0

The employee (Kyle) was rude, condescending and combative. We will not be returning to this location.

Rating:

5.0

I loved the service so much and in the near feature I want to use this company all the workers were so kind to and and patient

Rating:

4.0

All is good here.

Rating:

4.0

Trailer was reasonably clean but still had to sweep it out.

Rating:

4.0

N/A

Rating:

4.0

The staff were great. These people were professional and helpful every time i needed i needed a rental koved so i could access my spaces.

Rating:

5.0

The staff were efficient, organized, very clear to communicate important details, I'm super happy, thank you.

Rating:

5.0

Would like my receipt showing my cancelled storage unit.

Rating:

5.0

Very accommodating staff. Thank you.

Rating:

5.0

Very professional and nice facility. Everything I expect from U-Haul.

Rating:

2.0

Truck was disgusting I had to lysol wipe it gross slime Truck drove like a beat up truck 3-4 inches play in steering wheel Rattled and whistled Awful truck

Rating:

5.0

Very helpful and friendly staff.

Rating:

3.0

No parking Not enough staff

Rating:

4.0

Nothing. It was an easy and smooth process. The staff was great.

Rating:

5.0

I think u haul representative is doing a good job. I always get good service. Over the years !! Please keep up this high standard of service .

Rating:

5.0

Great staff and efficient process

Rating:

2.0

I got the cargo vane with much less fuel on it and the costumers service there didn't want to know about it when I asked him what have to be done for any sort of compensation. He just said that's other customer is going to be lucky enough to have fuel already and he can't do anything about it. Then when I asked what about it if I didn't bring the vehicle on fuel level where I took it he said I will be charged alot more then on gas station. I dont see that very appropriate like is one way street, only his way.

Rating:

4.0

Online booking very frustrating. Had to redo in person...why?

Rating:

3.0

It's better than most uhaul rental locations I've frequented.

Rating:

4.0

staff to speak English

Rating:

2.0

Very messy and disorganized location.

Rating:

5.0

Sweep the trailer Tail lights didn’t work. Tail light pin on 4 pin connecter of the trailer broke off as we were trying to hook the car up. It was bitterly cold and so I just took the trailer as is. Maybe a heated location to make quick repairs in cold weather.

Rating:

3.0

Having to park offsite is inconvenient.

Rating:

5.0

N/A

Rating:

5.0

Great staff. Helpful. Been using this location for years…. And will return!

Rating:

5.0

It was awesome made my move a breeze thanks

Rating:

4.0

Cash back for rent again

Rating:

4.0

Next to mowait time Help was great

Rating:

5.0

I wish there was winter tires on for the winter not all season and I saw ashes in the cup holders so smoking was done in the truck so it wasn't clean but not terrible

Rating:

5.0

Rethink what documentation is required for a trailer rental prior to the customers arrival at the rental centre.

Rating:

5.0

It was a quick and friendly experience.

Rating:

1.0

They illegally got rid of my belongings. After I told them I would be there by the end of the mth to pay my bill. I want my stuff back

Rating:

5.0

great service

Rating:

2.0

The wiper blade came off in a blinding rain storm. This caused me to come back into the depot to have it repaired. The local reps didn't seem to know how to repair it, and when asked about it they said, "there's no way we could have known."

Rating:

2.0

Make sure the trailer is empty before giving it to the next customer.

Rating:

3.0

The clamp to secure the large appliance dolly is right against the bag of blankets and makes it very hard to get it in place to tighten the clamp properly. After a struggle I got it secured - the bag of blankets wouldn't move to make it easier. Also, I was told to bring the vehicle back with 1/4 tank of gas - but the gauge was below 1/4 when I got it. I returned the vehicle with probably a little more than 1/4 tank but the employee I spoke with when I returned the vehicle didn't seem to care that they rented me a vehicle with less than the required 1/4 tank!

Rating:

5.0

Fast and easy customer service!

Rating:

5.0

4 time renting a trailer in the past 6 months. Always a good experience, nice staff, great location & hours. Will continue to use this location

Rating:

5.0

Staff were excellent in accommodating our needs!

Rating:

5.0

Amazing Customer service! Great rental!

Rating:

1.0

As mentioned above the staff were disinterested that the truck was unsafe and not road worthy. Very bad.

Rating:

4.0

The facility and staff were both fantastic to deal with. The only feedback I could give would be that we had to ask on multiple occasions for the automatic doors leading into the facility to be unlocked. I completely understand that the staff were busy but when you are trying to move things in and out of the storage facility in a timely manner, its a bit inconvenient to have the automatic doors locked. Other than that small hiccup a few times everything else was fantastic. The staff were polite and accommodating. Storage facility was clean and all 3 trucks we rented were all clean and in good working order!

Rating:

5.0

Nothing the service was fast friendly and efficient

Rating:

5.0

Great customer service! Would 100% recommend!

Rating:

2.0

The lock was rusted, so the employee used a tool to cut the lock and charged $50. This fee was not charged before.

Rating:

1.0

The lock to my storage unit was changed without my permission or the permission of my alternate contact by an individual who didn’t have the right to have access to my storage unit so I would say my experience was horrible. I most definitely will not be recommending your services to others… jn fact I caution against it to every person I encounter. If I had the financial means this would’ve been pursued further on a legal basis but luckily for you I don’t. You may want to have a chat with your Charlottetown PEI employees regarding legal rights of storage locker renters.

Rating:

5.0

Excellent staff - customer service

Rating:

4.0

issues with roller door not closing were not readily addressed issues with rusted and frozen lock were over looked and remedies charged for

Rating:

5.0

Very pleased with the service and advice given. Great Team!

Rating:

5.0

Thank you!! 👍

Rating:

4.0

Staff are helpful but don’t seem happy

Rating:

5.0

Thank you for keeping my belongings safe for 10ish years. I truely appreciate it.

Rating:

1.0

Went to clear out my unit after much personal life struggle to find out staff had given my person information out. This caused a family member to show up when I was with professional movers at MY unit and cause a scene which almost needed police intervention. This info was given out by either Brandy or Kyle,as they know both myself and the other party from previous unit rentals during moves. To say this was unprofessional is and understatement. Also knowing Kyle has a sexual assault history with charges and is working as/in a manager position like he claims is very u settling esp when it's public knowledge. The stress caused by this was very unfortunate and unexpected due to your staff giving out my personal info. I'd like to know what compensation or remedy for this situation I was put in is going to be. You have my contact information, I await your reply.

Rating:

5.0

Friendly, helpful staff. No issues whatsoever.

Rating:

5.0

Thank you

Rating:

1.0

Very poor communication. Was told I could get 1 month free storage promo but refused (no trucks available to go one way, was told if I rent and return to same place they would honour 1 month free promo - they did not). Was told I could rent a 1 way trailer next day and get extension of 1 month free after paying one month - they refused this after I rented trailer. Overall very poor communication and very poor customer service in Charlottetown.

Rating:

5.0

I have rented various sized lockers over the past number of years and had no problems whatsoever. My locker was never broken into or had water / pest damage so very grateful. Counter service was excellent. I will be back if I ever need storage space again.

Rating:

5.0

Only thing can be an issue is where we load into the main inside units , when vehicles parked it can be awkward to load/unload , but i hear new building being made will fix that. Staff always good to interact with

Rating:

2.0

There needs to be better pricing options. One month free is great and all however if I need four days longer, I pay $150 because there is not bi weekly, weekly or daily options. When I was trying to locate the locker which would be the size I needed, I was met with a condescending remark which was uncalled for. When you try to call the office during hours of operation, you can hardly ever reach anyone.

Rating:

5.0

Amazing Customer service and experience

Rating:

5.0

We had no issues at all. When we had concerns we spoke to staff and issues were resolved. We had our storage unit for a year and never had any issues at all.

Rating:

1.0

This was the worst experience I’ve ever had. My stuff was sold before the date. It was legally allowed. There was no compensation offer. Extra charges were constantly put on, and this is not done at other facilities. The only reason that this is still being allowed here is because people don’t know there are better options out there.

Rating:

5.0

Had long term storage needs for international student on medical leave from school. Communication was excellent as I received emails monthly when auto pay happened and also when there was a fee increase. Staff there was very friendly and helpful. I would absolutely recommend Charlottetown u haul storage! .

Rating:

3.0

Overall, what I would expect from self-service I Hall, as a first time renter understanding that the green tag didn't require staff input was unclear but overall staff were friendly and informative

Rating:

5.0

I have been a customer of U-Haul for nearly two decades, and found the experience excellent. The facilities are clean, secure, well-maintained, and accessible; the staff are always pleasant, professional, and helpful. I recommend this U-Haul facility to anyone looking for safe, accessible, first-rate storage solutions at reasonable prices.

Rating:

1.0

They banned me from U-Haul for using a card that I had no idea was on an other banned persons account even though I have no idea who the person is.

Rating:

5.0

Only thing I would recommend is parking for your customers or atleast find a neighbor that will let your customers park in it. Not great practice to have people running on the roads in snow storms to go a mile to get to their car.

Rating:

5.0

great friendly staff, pleasure to chat with

Rating:

5.0

Wonderful experience for me. Katrina (I believe was her name) was so beyond helpful and informative. Thank you so much!

Rating:

5.0

Brandi has amazing customer service! She is a gem. Very friendly, efficient, and knowledgeable. Thank you for you great service!

Rating:

5.0

The ladies who was there to help me with the size, price, and info was so great!

Rating:

5.0

U-Haul made our move very easy and convenient. I was very happy to have a months free storage with the rental of a one-way truck. That sealed the deal for me ! 👍

Rating:

4.0

The only issue is that there is no 24/7 access to indoor units the access code machine doesn't work and it's been love this for years. I'm not sure why it's not getting fixed. Other than that. Clean, friendly and helpful stuff. I would recommend it

Rating:

5.0

I would highly recommend this U-Haul as a place to store your stuff or to rent a vehicle

Rating:

5.0

The guy who helped me out with my storage unit was amazing

Rating:

5.0

Unit right out front. Great staff

Rating:

5.0

The storage unit was perfect for what I needed. The facility was always clean and had no issues accessing my unit.

Rating:

5.0

Process was easy and the one month free when doing a one way return sold it for me.

Rating:

3.0

I ordered a 20 from Toronto to Charlottetown. I also reserved a storage room in Charlottetown. Yet when I arrived, I was not given a free months rent even though in my truck it said take a one way trip and use storage at destination, and get a free month. Staff told me no you can’t get a free month. I have U-Haul 2000 worth of business, plus rental fee for storage unit, and was told no.

Rating:

5.0

I just have 2 little s because I have a bad knee I an't stand up for a long time. I needed to wait and there is no chair or place to seat. And the second one is to let custumers go through the building from the back to the front instand of having to have to walk around the building. When you are tired it's a lot. But it's just suggestions because the team was really helpful, kind and friendly.

Rating:

5.0

If price wasn’t so high I likely would have stayed indefinitely for the convenience of having storage in the city

Rating:

5.0

Thank you very much.

Rating:

5.0

No complaints. :)

Rating:

5.0

Always friendly, and a great help. Would definitely recommend UHAUL to anyone needing a storage unit or the rental of a truck.

Rating:

2.0

I had multiple issues come up during my time renting. I had a key break in a lock, ice buildup, snow getting into my locker due to broken weather striping to name a few issues. Each time I tried to speak with staff I was met with rude attitude and basically treated like I was a pain for interrupting their day. Ultimately, I decided to move out because of the treatment and that fact that I was locked out of my locker for 2 weeks after being 2 days late on my rent. I truly hope others don’t experience the nightmare I had.

Rating:

3.0

The look in your face says more than your words do. Humans pick up on energies, not just words. Be nice

Rating:

5.0

Thank you

Rating:

5.0

Loved Uhaul and your staff. I'll miss you guys.

Rating:

5.0

Amazing staff

Rating:

5.0

Great service and very nice staff, everyone was helpful,…Storage unit very clean and easily accessible to get to and from…Excellent place for storage would recommend to anyone or use again if needed myself.

Rating:

5.0

I found it very easy to move everything in to the locker. The facility is very clean and the hours are great. I find the staff very friendly and helpful.

Rating:

3.0

Good ...some mice droppings but they did provide a bait box. They were also very accomodating with us returning the truck a day late because my dog died the day we were moving and couldnt continue.

Rating:

5.0

So far so good-just moved in two days ago!

Rating:

5.0

If you haul was a chick/street rhino down at the Legion, I would totally buy her a rum and Coke and take her back to my humble abode. For the season finale of storage wars.

Rating:

3.0

Everytime I showed up there would be a truck infront of my storage.

Rating:

3.0

Disappointed in the lock that we purchased. Brand new and had trouble opening it to put on the unit. Took it back and they told me it was just new and needed to be opened and closed a few time. Then to only find out when unloading storage lock wouldn’t open again and I went to complain again only to be handed a torch. They said it was frozen due to the weather. It had nothing to do with it being frozen it was the lock it’s self that should have been replaced the first day I bought it.

Rating:

5.0

We have used a storage room at this facility a few times over the last few years - every time the experience was great. Good staff and nice clean facilities.

Rating:

5.0

On-site staff were extremely helpful. Facility was in excellent order.

Rating:

3.0

The only negative I have is that I do find the monthly charges for a storage space expensive. The staff were great, helpful and do a really great job.

Rating:

5.0

All staff at this location are friendly and helpful. Above and beyond

Rating:

5.0

Great staff

Rating:

5.0

I found the staff to he very friendly and most helpful.

Rating:

4.0

I previously rented storage space at the Truro, NS facility which has 24/7 access with security swipe card. A nice feature that I missed at the Charlottetown facility.

Rating:

5.0

I've been using the indoor storage for years off n on n always been pleased with the service n storage

Rating:

5.0

Thank you

Rating:

5.0

All staff were great

Rating:

2.0

Rude service

Rating:

5.0

Took the pressure off when I learned they have a cart you can roll in and out of the indoor units .. amazing! Thank you god I didnt have to carry all my belongings in there .. Thank you Uhaul !

Rating:

5.0

This was my first experience with U-Haul, and I was completely satisfied with the entire process—from the rental of the truck to the completion of the storage rental period. I will definitely recommend your services to others!

Rating:

3.0

Was in unit 1644 for 3 months, mattress against the back wall of unit had mold in one corner. There was a cotton mattress protector on it, and the mattress itself was fine. But water/dampness came from somewhere. The access hours were fine, but I wish we could have moved out of the unit at 10pm the night before. It was open early enough when we did move. Thanks!

Rating:

1.0

I've been dealing with uhaul for almost four years. St.John's NL and Dartmouth Nova Scotia where by far excellent people to deal with good service. Charlottetown PE by far was the worst for storage. Lost all my furniture because of poor construction on the rear of the building it flooded . I can honestly say that I will never use uhaul again for storage. Also wherever I go I will tell people about my experience especially people that I consider to be my friends. I received no compensation at all. One young guy on the service desk was very ignorant but he was very smart no people skills Looing into a lawyer now and especially the media.

Rating:

1.0

Poor customer service. Rat traps in units. Staff inconsiderate and rude. Had to threaten in order to get money back

Rating:

5.0

Friendly, knowledgable, helpful staff. Competitive pricing!

Rating:

5.0

Haven't moved in yet but all looks in order for when our moving truck arrives. Thanks for moving us to a more accessible unit.

Rating:

5.0

Like usual the staff were awesome;

Rating:

4.0

Wonderful Staff ***** Thanks Peggy

Rating:

5.0

Most definitely access ur services again in the future and continue to recommend ur facility to my friends & neighbors. Wonderful!

Rating:

5.0

Absolutely great service and help. The only positive part of an Absolutely horrid day.

Rating:

3.0

I reached a uhaul for two weeks andnever got to use it because they gave me the wrong one and I had to return it. They took off 4 days and gave me 1 month storage. It costed me almost 500 so I’m out that money for their mistake.

Rating:

5.0

Have dealt with them for over 20 years and am still as satisfied. Younger staff had come and gone over the years, but service and kindness never suffered from it. I would say that excellence and professionalism of management has something to do with it

Rating:

5.0

Great service, friendly staff.

Rating:

3.0

overhead bay door needs lubrication badly u-haul security locks fill with water then freeze space worked great for my needs and was clean

Rating:

5.0

Always good with uhaul

Rating:

5.0

Very good staff every time; must be doing something right with training!

Rating:

4.0

I have had my storage unit for 11 years now. I use it for work only

Rating:

5.0

Helpful staff and easy access to a clean unit.

Rating:

5.0

Good experience

Rating:

4.0

Charlottetown office staff are exceptional.

Rating:

5.0

Fantastic service.

Rating:

5.0

I had to place my stuff in storage and go home early due to COVID. The U-Haul website made it easy for me to go online and pay for more months of storage without any hassle.

Rating:

5.0

Rented a storage unit and several trucks over the last year. Staff are always very friendly and helpful.

Rating:

5.0

Considering this was an emergency, it was great that everything could be done online with no wasted time. It was easy, convenient and time efficient. Thank you!

Rating:

3.0

Storage room was not clean. Staff member was not very helpful.

Rating:

4.0

Only concern was no discs locks available.

Rating:

4.0

Very efficient staff, knowledgeable and helpful

Rating:

5.0

Our assistant was knowledgeable, helpful and competent.

Rating:

5.0

Toye only issue was sometimes needing to request the movement of equipment to access my unit (making it inconvenient to access after hours). Staff were always helpful tho. It was an enjoyable experience because of that

Rating:

5.0

- Short dark-haired lady at the U-Haul site was a little testy during our initial contact a week ago as she was attempting to wait on four clients at the same time (and phone was ringing). However, the two young fellas I delt with when I put my stuff in the storage unit were very helpful and courteous. Will probably be storing stuff for two months. So far, so good !

Rating:

5.0

Always use Uhaul for my moves. Very professional!

Rating:

4.0

The staff at 18 capital drive, Charlottetown, PE was very helpful and took care of me after a complete failure of booking online and ALSO calling a few hours before arrival to confirm my reservation. The employee I spoke with on the phone (some where in the USA) said everything was good for my reservation, however once I arrived I actually had no unit that I reserved. Not sure how that blunder happened but it was a huge mistake on uhauls part. Fortunately the staff took care of me.

Rating:

1.0

I booked a 5x10 room online that was advertised for a 1- 2 bedroom house up to 1200. My house is 2 bdrm and 950sq ft and there was no chance it would fit. I ended up upgrading last minute to a 10x10 after staff agreed the 5x10 wouldn't suit and denied that this room is advertised to hold that amount even after I was able to show them the online posting. The paper pamphlet I was given at check in stated at 10x10 room was $134, but I later found myself charged for $169. Worst of all, it still didn't fit the things from my house. I've had to store things at 2 other friends and family locations. I felt like uhaul bait and switched me at least twice. When I checked online for access hours I found access hours to be 5am to 10pm. While I was moving things into my unit I was told they close at 8 and I had to leave. When I asked about the 10pm close I was told that only applies to outdoor units and my indoor unit closes at 8. Why was I given an access code for the building if it closes and I'm not allowed in again? This issue caused me to take a 1/2 full cargo truck back to my house 30 km away, and make a second trip in the following day.. doubling my milage and my expense. Essentially every important advertised feature of the unit was unclear or downright misleading. After spending $600 on boxes, a truck and a room I'm thoroughly disappointed and will be leaving a particularly harsh review on Google as soon as I'm able to get the chance to do so. My issue is not with your hours, policy, or prices.. my issue is that none of these things were clear when booking and in a crunch at moving time I had NO choice but to use your services and pay whatever you asked, and that felt awful. I would not recommend uhaul to anyone and will be doing research into other options for my next move.

Rating:

3.0

I thought the facilities floors throughout could be a little more cleaner.

Rating:

4.0

Thank you .will use again

Rating:

5.0

The staff were very HELPFUL when a few glitches came up.. Kyle was pleasant & very helpful on the phone trying to figure out what had gone wrong.. Brandi was patient as well when I came to the office... While waiting the day checking in I had observed a few of the customer interactions & YOUR STAFF was very professional...

Rating:

4.0

My first time using UHaul storage. My only negative comment is about the carts. They were well worn and pretty grungy. The storage unit was clean and easily accessible.

Rating:

2.0

Everything was fine for the first 5 years but since the Covid19 crisis I lost my job and fell behind in my payments and that's when all my good thoughts about U-Haul went out the window. My storage unit contents were taken and sold along with personal stuff that can't be replaced. The staff at the Charlottetown facility we're helping me but the aholes Kyle Rutherford out of the Denver office had no sympathy to my plight. I hope many unfortunate things fall upon him and see how he likes it when he's treated like a piece of garbage!!!!! Kevin Skrenka

Rating:

2.0

Arrived half hour after closing and two large trucks parked blocking easy access to rental unit which was directly behind the drop off area so in order to unload into storage unit had to block off all entrances to a full row of units.

Rating:

5.0

I found the staff were very helpful in determining an ideal size of storage locker for my needs last July. The locker I choses was clean and secure. I appreciated their experience in directing my choices for packing materials and boxes. The moving van was in perfect running order and the inside of the cab and the box had been properly cleaned and sanitized.

Rating:

4.0

It is/was often more difficult than it should be to access my unit due to storage of trucks in front of unit. That was the only disappointing aspect and consistent

Rating:

2.0

Everything was as per usual for a storage facility except for two very irritating aspects: 1. The cheaply made and poorly designed locks froze solid with ice every time it slipped below freezing and there was a precipitation, necessitating a trip to the office to get a propane torch to blast the lock with. . 2. The poorly designed lot was so crammed full of Uhaul vehicles and trailers that most times you tried to access your locker unit, something was blocking your way and you either had to ask them to move it or you had to park away from it and squeeze by the vehicles. I needed weekly access to my locker and due to these two factors, I left. .

Rating:

2.0

I have been to the site multiply times and every single time I have been there a truck has been parked in front of the door. I found that the pricing was high to have the inconvenience of having trucks blocking your door especially since I am paying for a drive up storage site.

Rating:

4.0

I am still renting the unit. Sales person was extremely helpful. Just started using the storage unit. Have not moved out. So, really difficult to comment, except on the great help from the salesperson.

Rating:

2.0

Lady in office very rude

Rating:

5.0

It was quick and easy! My spouse and I were having trouble getting access to other storage units, we couldn’t believe how quick and easy this process truly was! Well done.

Rating:

2.0

The app is very frustrating and Not user friendly. The camera did not work on more than one occasion. It kept asking for an alternative phone Phone number I put three different ones in but it kept asking. There are questions that I can’t answer . I did not enter the building so how can I comment. Maybe consider a N/A button

Rating:

5.0

Very satisfactory customer service. Facility well managed. had no problems storing my stuff here over the summer.

Rating:

4.0

The representative was very friendly and upbeat. Very quick and professional. Made sure my needs were met and gave instuructions for access. He was very kind. Offerred great storage options good for my budget and space needs. Recommend to anyone needing storage.

Rating:

5.0

Very helpful and friendly staff. Made it easy to move my belongings in after the Covid 19 closedown of College and assist me in getting my bags transported home again.

Rating:

3.0

Price is a little high and not being able to excess the storage unit unless the office was open didnt work for me, I work 12 or more hours a day and if I needed in at it I wasn't supposed to go.

Rating:

5.0

We are happy with your service .

Rating:

5.0

The best service I have had dealing with U-Haul ever, never had a problem and they were always helpful and a accommodating .....thanks John Davis

Rating:

2.0

The storage unit was a mess when we got it and dirty was not worth the price was dissatisfied

Rating:

5.0

My family has used uhaul for years and will comtinue to do so . We have always had good service and been well taken care of i will definitely recommend this company

Rating:

4.0

When we originally dealt with the staff at your facility, there were 2 ladies at the counter and they were extremely helpful, polite and happy, which I commented on in a previous review. Returning a few weeks later and there was a different lady at the counter. She was not cheerful she was actually rude, when all I needed was info on a rental truck to use on a round trip to Ontario. We ended up using a different rental company mostly because of her poor attitude. More than once but less then 5 times when arriving to access my storage unit there was a car parked in front of the area used to load or unload your vehicle yet no one in the actual facility. It was the same car each time which leads me to believe it was the people living above the facility using that area as a parking space. Very frustrating. Everything else was top notch. Regards Charles Meadus

Rating:

5.0

Good experience. We would use again. Billing on time. Thank you.

Rating:

5.0

I am very pleased with every interaction I've had with U-Haul over the years. I would recommend them highly to anyone. Thanks!

Rating:

4.0

The staff at the storage unit are extremely friendly and helpful but I must say the manager there needs to be a little more friendly and helpful the staff were excellent the manager was not in the least

Rating:

5.0