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Tuan N.Customer Reviews for U-Haul Moving & Storage of Charter Oaks
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please make sure when a customer returns an item early that it gets checked in then and not the next day.
Ian R.nothing
Omar M.Reserved a pickup truck that was especially needed because good rear vision was needed in order to maneuver a towed vehicle into a difficult parking spot. Pickup truck was not available when I arrived at scheduled time and I was forced to use a van type vehicle for towing which offered me no rear vision at all.
david G.Team was efficient and I was in and out quickly. Awesome experience. Thank you!
Mike V.As always - great customer service!
MAURICIO Z.Great customer service!
MAURICIO Z.They took care of me in a timely manner and were very friendly. I have always uses Quetion. There are others close to home, but this is by far the best one!
Bryan C.When I first got there the guy was extremely rude and argumentative. The equipment I rented wasn't on the truck. I had at ask for it and the guy seemed annoyed that I interrupted him. Return was great. The guys that checked me in were friendly, nice, helpful & kind. That morning crew need better training.
Patrice B.Computer system slow, had to repeat information five to ten times
HAROLD V.Absolutely great service and very friendly staff! Made my move so much easier and a bit easier to handle mentally
Samuel D.Keep doing good work
Dana M.Great customer service, that's why I keep coming back
Angel S.The employees constantly harassed me after I moved my stuff out. I paid $100 to settle and got my stuff out. I informed them that I didn’t have a truck to move the box spring and mattress and that they could just throw it away. They claimed I put the lock back on but I didn’t. They constantly called me insinuating I didn’t move everything out, until my husband called and they finally stopped.
alanna h. | Overall ExperienceExcellent service, exceptional staff. Thank you
VICTOR C. | First ImpressionsReally nice guys I would go backwards
Celeste L.The containers were not available to be picked up at the agreed upon location in California and the driver from Moving Help had to go to a second location to pick them up. The driver himself was great. Additionally, my containers were delivered to me 3 days late in Florida which, to be honest, wasn't even a huge deal but nobody informed me. I had to be the one to call in and ask. It would've been great to be informed proactively. Lastly, I haven't received any information about the partial refund I'm supposed to receive due to my containers being delivered 3 days late.
Vannessa W.This U Haul location is the only one I give my business to. They're professional, fast and the store has everything you could possibly need.
CHRISTOPHER M.Since day one that we moved there we had problems people get behind on there payments cause of all this covid stuff every time I called to speak to a supervisor there all supervisor then I would never rent from them only one person try to help Sergio but the others were rude and unprofessional and they said one thing and then change there words I gave them very very poor service
Stella H. | Overall ExperienceOne tire was low on air
stephen T.GREAT customer service! Both gentlemen were helpful and courteous. The after hours return process was clear and simple as well.
Laura G.Everyone and everything is good.
paul P.It's terrible. I rent the Van from here twice，the same distance 28 miles，refueled the same cost $20 in the same Shell before return it，and the fuel price is cheaper than last time May. But there is extra fuel charge $49 for 7 gallons todayï¼Are you kidding me？Will it took 10.8 GL fuel for only 28 miles？You are cheating.I'll expose you.
weizheng H.Waiting in lobby needs work.
Richard C.They did a great job, quick easy and convenient. Thanks
Dave C.Need to make it easier to check in trailer from using my phone this was the second time that I had trouble with it use to work great in the past but I really don't know why it's not working that is the only thing everything else is great Thank you
Manuel G.The person in charge today was very helpful, courteous, and worked efficiently to help with a speedy transaction.
Brett P.Please explain the contract and explain to customer what time the unit needs to be back instead of telling the customer it needs to be back before 7 and then charging customer for an extra day
eddy R.The gas tank was on empty and they asked me to put gas in it. I put $20 worth of gas in it and they only gave me back $10 even though I gave them the receipt.
Joel D.Although it was late on a Sunday when we walked in, the Staff was Very friendly helpful and smiling which certainly improved My day!
kenneth james m. | First ImpressionsFast service during drop off.
edgar B.Absolutely nothing. I've always had a great experience at this location.
Jeff Paul C.Na
Sylvia A.The truck and service were satisfactory to my moving needs.
Brian H.Other then the cost being too high, everything went well
Michelle S.So far the people that works there are all kind and helpful. It's 5 stars experience
RENALTO G.This U Haul facility at 1961 E Covina Blvd has an outstanding customer service staff. The only reason I wasn’t satisfied and didn’t give this review a 5 star is that they have 1 staff employee & the store manage, that will not go beyond their scope to get you an answer or to satisfy their customers’ need. Had to end up contacting the company President to resolve my issue, when it should have been properly handled by the manager. Overall, the issue was resolved and I’m happy with the outcome, but the staff will not listen to reason nor do they care about any billing concerns.
Lydia G. | Overall ExperienceGreat customer service
Tommy J.We were under the impression we were going to get a certain type of towing system only to find out that the location didn't have the two wheel towing bar therefore we were charged for the four wheel towing bar. Again, we were told originally that this location had the appropriate Tobar and at the end of the day when we really needed to get this truck to go on our merry way we were told that they don't have that toy bridge. I feel that was a little deceptive. There's a big difference in the amount of towing with a two front wheel as opposed to the total towing ramp which we were forced to rent.
Jill W.This place rocks! I send my friends and family here all the time and every single time we get exceptional service. The employees here are pro, polite, and efficient! All the workers are capable and come in different shapes and sizes just like their truck fleet. I give this location 10 golden eggs/ out of 5 magic beans. Would rent again
ROBERT D.always great service
Renee G.Suspension and alignment were not good and should be reviewed. Personnel at this location are AMAZING!
WENDY S.The two guys had very good customer service thank you
kim D.Great experience.
Brian S.Very bad customer service, equipment rented in very poor condition, side mirrors were loose and we're moving all over the place while driving, which is very dangerous. When I drop it off and I told the U-Haul representative about the mirrors, he said “ it's fine, they just need to be tightened, which I replied, no it's not fine because I had to drive the truck like that and I couldn't see a thing, since the mirrors were moving all over the place, then he just smirked and walked away. Also the mileage was way to hight, as if the truck is rigged to charge for more miles, they said I drove 145 miles which is not accurate, I used the truck to do some deliveries and to my calculations, I only drove 95 miles. I had issues before but I just kept giving chances, but there was always issues, with both customer service and equipment. I know this is a franchise because I seen the owner there before and it seems like they don't take care of their equipment and they definitely don't believe in good customer service.
Leonel C.The crew was awesome and everything worked perfectly!
Stephen B.Friendly staff. Checking in and out was a breeze. Will definitely continue to come to this location.
Kayla G.Your staff was incredible. I showed up, one guy took my info while the other pulled the truck around with additions to save me time.
Ike G.Awesome 👌
Willy T.I am confident that the excellent standard of will prevail each I visit this U-Haul location
Ricardo P.Thank you. I'm sure I will use your storage facilities again in the near future.
Juanita H. | Overall ExperienceThe staff is friendly and helpful. Uhaul's (new) app makes it even easier to rent from. We've used this Covina location for our trailer and truck needs for years.
Vikki C.Always great service!!!!equipment is always up to par!!!thank u u-Haul….Till we meet again….
Lawrence C.Outstanding
Michael Z.I drive to Riverside and back, even doing the commute daily for 10 years. I drive the truck to Riverside and back, should have been less than 80 miles round trip… again, I do this daily. However, when I returned the truck, I was informed that I drove 180 miles. There is *no way* I drove 180 miles. I don't know what happened, never had an issue before. Rented a truck last week and did the same exact thing, and it was 88 miles or so because I took a different route due to traffic. Feel like I got screwed out of $100. I know 100% for sure I didn't drive 180 miles, when I got home I looked at my routes taken and added it all up on a spreadsheet… definitely got screwed.
FRANKLIN W.Quick and friendly
Maximino H.Contactless pickup is very convenient. Truck worked well and served its purpose. Return was easy.
Menno B.I arrived 13 minutes before closing. The staff was able to get me into a van and out the door in about 5 minutes. Great location and awesome staff.
Noel H.Vehicle breaks were poor. Vehicle would shake tremendously while driving (shocks?). Location attempted to call me, the call did not go through, and location cancelled my rental. They could have easily tried to call again but they did not. They claimed it was the U-Haul policy but I have never seen that policy on any rental agreement I have participated in; if it is on there it is very well hidden.
SAMMY K.Smooth
Mark H.The staff was amazing, very friendly and helpful. I would be more satisfied with the access hours if they were extended until 10:00 pm. I noticed containers for pest control in unit, which leads me to believe there may be a rodent issue at this facility.
Kenyatta B. | First ImpressionsMost of office staff are waste of space and the curly haired chubby fool can eat a d**k with his punk attidude.
Anthony C. | Overall ExperienceThe General Manager is awesome! He moved mountains to help me. I really appreciate all the efforts he made to help make a difficult moment easy.
Venessa A. | First ImpressionsI never used it I had it for two days and I got fully charged and I had it for two days and then I turned in my pass and told him we We didn’t need it it wasn’t gonna work for us
Thomas I. | Overall ExperienceOnly problem was door was hard to put lock on and take off
Jonas U. | Overall ExperienceHelpful staff. Well run facility. The clean restroom in the office and sales area was much appreciated. Carts were always available. The alarm system actually works at this facility. The only (but small) negative was that access to our unit ended every day when the office closed for the day, as our very clean, well lit and air-conditioned unit was located behind the fence.
PETER J. | Overall ExperienceGood clean space for your stuff and a friendly staff.
VINCENT R. | Overall ExperienceCame from Florida and did not have my storage unit available and they said UHAUL DOESN'T TELL THEIR CUSTOMERS THE TRUTH AND LIE TO THEM ABOUT THEIR UNIT BEING Available. Their own branch called them liars. Trailer leaked water and now I half to deal with Insurance company. HAD to drive around looking for storage after driving 20 hrs straight. Never ever will I use or recommend u-haul to no one EVER.
Priscilla V. | First ImpressionsFirst off, this place was expensive, raised my price a couple times and they didn’t help anyone during covid when everything was shut down. You still had to pay the full price which was quite difficult at that time. Also, the vast majority of the employees are RUDE. Like they hate working there, but who wouldn’t when having to deal with an a-hole manager like Jeremy?! That guy was the worst to deal with! The worst encounter with him was when I was moving out and my movers truck was blocking the driveway. I understand that it’s a safety hazard, however all he had to do was ask nicely. Not come over and throw a God awful tantrum about how the fire department is there every other day! Then came over to my drive up storage area and threw another tantrum about how there’s a “corporate apartment” in “that” building and he needs to have at least one parking for them. Mind you, his employees had their cars parked in that area but he made us move our cars when we were obviously busy moving out! The best part of that? Well not 10 minutes after we moved a couple cars, another car gets there and parked in front of the “corporate apartment” area and low and behold it’s two of his employees. Are you kidding me?! This guy is a real piece of work. Another issue I had a couple times is that where the drive up storage was, there’s a chain link gate that’s supposed to be open until 7pm. Well it wasn’t a couple times which made it quite difficult to get to my space. Anyways, my main issue is the manager and the employees. They’re horrible to deal with, don’t rent here if you can avoid it! Expensive and terrible customer service!
SAMANTHA M. | Overall ExperienceVery helpful and pleasant staff
SUSAN M. | Overall ExperienceThank you .
bueffett m. | Overall ExperienceThe key card to access the facility never worked but thankfully I always came during open hours to have someone unlock the door for me. The staff was very helpful and the place was clean and temperature controlled! I would use it again.
Lilly P. | Overall ExperienceExcellent customer service... Thank you Sergio!
GERONE R. | First ImpressionsSergio is always professional and treats customers with great respect! He deserves 10 star....
GERONE R. | Overall ExperienceI did not mean to hit poor it was a mistake
Chris R. | Overall ExperienceIf I ever need storage again I will definitely be back to this location, thanks.
juilie s. | Overall ExperienceI was over charge . I did drop on time problems with your app ,called customer service told me to come to store I did and got charge 20 because it was late and now I just check my account and was 150
mercedes c. | Overall ExperienceThank You.
Enrique L. | Overall ExperienceGreat service
Alfredo r. | Overall ExperienceAwesome place would be great if it was 24/7 access but the current times work as well!
Alan R. | Overall ExperienceJeremy, the manager, runs a tight ship. Ronnie Aqil and the closing shift are professional and dedicated to making the customer happy and satisfied. The best UHaul facility in the San Gabriel Valley
Jeffrey L. | Overall ExperienceVery friendly
erica b. | First ImpressionsI signed up for autopay and U-Haul made an error and did not do my autopay and charged me $30. Customer service said they’d deduct it from my next bill, they never did. The Covina manager is VERY RUDE
kari m. | Overall ExperienceThanks so much
Reyna Q. | First ImpressionsGreat staff no hassles good service
Matthew M. | Overall Experiencewe were not given our employee discount at the time of check out for our DC from California to san Antonio
Anthony G. | Overall ExperienceShaun was Awesom couldn't have done it with out him so help Best ever thank you ....
denise m. | First ImpressionsExcellent staff..professional, personable and caring. Thank you Shaun Harvey!
Shanna W. | First ImpressionsI love the team at the Charter Oak store, they are very nice and helpful.
Valerie C. | Overall Experiencevery well kept
joseph S. | Overall ExperienceI had a great experience with U-Haul of Charter Oaks. The staff was helpful and friendly and set me up quickly. They answered all my questions and I felt mostly secure storing my stuff there.
destiny h. | Overall ExperienceGreat service 👍
Victor P. | Overall ExperienceService was great. Everyone was very helpful and nice.
Veronica T. | Overall ExperienceEvery person I dealt with was courteous and profession. They were very helpful in assisting me with identifying the best storage for me and found one that didn't require me to walk to far.
Patrice W. | ReservationI appreciate the opportunity to get good customer service
Anti M. | ReservationVery good attitude
marisela f. | Overall Experiencei got a good service. thanks
andrew k. | Overall ExperienceJeremy Holquin went above and beyond to be helpful. He was always courteous and friendly. Many times he assisted with answering questions and advice. Like Jeremy the other staff were great.
john f. | Overall Experience