Customer Reviews for U-Haul Moving & Storage of Charter Oaks

The attempt to use the after-hours truck pick up with a mobile phone did not work. The U-Haul app was not recognizing my location, though all my phone setting were correct. Furthermore the location bar code was not on the side of the entrance to the yard office as described. I was later told it had "fallen off" in bad weather. I then proceeded to contact the Covina CA GM by phone and report that I could not proceed with the mobile app pick up of my truck. After trying to convince me the problem was mine, and that he was not nearby, he then announced he would drive over and be at the yard in two minutes. I did get my truck - an hour late. At no time did the GM of the Covina, CA yard ever acknowledge the problem was with U Haul. He never apologized for the inconvenience. And I did not appreciate being lied to about his location. All in all, not a good day for your company. I'm afraid you've lost me as a customer.

Rent trucks from here for years, just always got the best service, great employees and always easy to rent and return. Also buy my propane here, great price great service

Manager was rude and threatened to throw my furniture away if I didn't pick up immediately -

Very friendly customer servc.

Very professional and friendly staff. Wait time was minimal. Overall excellent service.

Always a pleasure to work with U-Haul Covina

Staffs at this location are good. Stay courteous and helpful.

Always a great experience.

Fast, efficient pickup.

The van tire pressure light was flashing . I asked about it before i left. They said that its ok. This tells me they dont maintain service on their vehicles. I was overcharged . On mileage saying i went 139 miles to san gabriel from covina. The guy was rude saying nothing he could do about. Agil is his name . Very dissatisfied.

The auto transport the I rent is not working properly and the manager hes name is Jeremy he know that the AT is not in good condition and he's going to charge me for the AT. even when I can not used

Always a pleasure to work with U-Haul Covina

You should really think about an elevator instead of stairs. Or some other way to get your stuff to the second floor before someone hurts themselves badly

the men here are all awesome and oh so helpful . perfect customer service

Romando very helpful and courteous.

Remove greasy spots from the deck of the trailer for those of us that would not want to get it on the bottom of boxes or other containers.

The truck I rented had a front end issue which would porpoise the front end of the truck. I asked for a adjustment on the bill and was told that a manager would call me to discuss the issue. I received no call just the receipt for the full charge. I even made a special trip over to the site to explain the issue and tell the employee's the truck was unsafe to have on the road. They took for a road test do not know what was discovered. My contract number is 20935475. I would like a call from a Manager regarding this issue.

Very helpful and pleasant staff

Service was awesome I recommend

Thank you .

Keep doing what your doing good crew good people

Give the correct information to the customer and report changes on time..

Everything was great

I really dont have anything negative to say. I had a great experience on picking up my rental and very easy to return. The return was amazingly easy. I return after hours logged into my account and followed the instructions which was not difficult at all. Thank you uhaul for making this part of my move easy and less stressful. keep up the good work on pleasing your customer because it sure does show from the phone calls to the internet Great Job! During this pandemic..

Bait and switch on price of storage unit. Didn't tell me stairs only. Units barely tall enough to stand up furniture. Or fit the amount brought by truck. Horrible units doors not wide enough to get furniture in. Worst storage units ever

Best location I've ever been to.

Everything was great

Nothing notable, the two guys working were helpful and friendly

I reached out via email to dispute the charges the final charges. I wound up having to keep the U-Haul an extra day so I should've been charged for two days but I was charged for three. Not only was I charged for third day I was charged for three days of premium coverage

a totally destroyed truck that put my life and my son's life in danger

Nothing your staff was extremely helpful and very courteous!!!

Absolutely nothing! The young lady who helped us was outstanding and provided exceptional customer service. This location was the only one in our vicinity that answered their phone. I will be returning to this Covina location even though I have several closer to me.

Great fast service.

The self-check-in was fast and simple.

The staff was knowledgeable and very helpful and friendly

Great service..fast orderly and pleasant....

Overcharged on mileage and rate!! I will bebe rent here again!

Gentlemen spoke to my wife very rudely the prices were a change in good detail.

Box section had a very bad smell. It was a stinky smell that made my furniture smell the same way.

Windshield was filthy but vehicle was otherwise clean. Professional and efficient staff. Very easy return...only took a few minutes.

Have more trucks available

We were first told we went over the mileage at the dropoff, which we didn't set and was eventually dismissed. We then got a call saying we took the truck to the wrong location after dropoff. We verified the dropoff location 3 times before we picked the truck up and the guy that gave us the truck said we can drop it off at any Uhaul location.

This LocatioN and the Guys that helped my mother and I was Excellent No issues I REC .this Location your inn N out QuicK NO.B.S now the Location on Foothill and Grand was a Joke I get there and TRY to go in didnt even get in the door guy yells me to wait outside its HOT I waited over 10min asked he now says I gotta FiBush this customer this giys TOOK HIS SWEET ASS TIME NEVER GO TO THIS LoCATIOn .

Jeremy called me to tell me he was going to report vehicle stolen after I explained to him I wouldn't be able to make it that day. Also he is super unprofessional. Just go on Yelp and see for yourself. I want my money back.

Provide proper walk around with renter before handing the keys to the vehicle. Do not assume a text message was sent to renter and physically provide detailed report before handing the keys. Do a final inspection walk around when renter drops off the vehicle. Do not falsely accuse renter of damage that was not done then passively apply damage charges.

Manager at this store was very professional really respectful I could not ask for more employees in the evening when I return the truck really unprofessional and disrespectful

I made reservation a week ahead of time. A day before my pick up date I was advised that the Pomona location I requested would not have the van I requested. After searching various locations I was able to get the van but later than we requested

The key card to access the facility never worked but thankfully I always came during open hours to have someone unlock the door for me. The staff was very helpful and the place was clean and temperature controlled! I would use it again.

I ordered a truck from the Azusa location. They called me they day before stating that they overbooked and I would have to pick up at a farther location. This meant 5 more miles to drive. I requested to be refunded the 5 mile difference , since it was not my fault that I had to pick up at a different location. It was not refunded. I will most likely not me using U-haul services again.

Excellent customer service... Thank you Sergio!

Sergio is always professional and treats customers with great respect! He deserves 10 star....

I did not mean to hit poor it was a mistake

If I ever need storage again I will definitely be back to this location, thanks.

I was over charge . I did drop on time problems with your app ,called customer service told me to come to store I did and got charge 20 because it was late and now I just check my account and was 150

Thank You.

Great service

Awesome place would be great if it was 24/7 access but the current times work as well!

Jeremy, the manager, runs a tight ship. Ronnie Aqil and the closing shift are professional and dedicated to making the customer happy and satisfied. The best UHaul facility in the San Gabriel Valley

Very friendly

I signed up for autopay and U-Haul made an error and did not do my autopay and charged me $30. Customer service said they’d deduct it from my next bill, they never did. The Covina manager is VERY RUDE

Thanks so much

Great staff no hassles good service

we were not given our employee discount at the time of check out for our DC from California to san Antonio

Shaun was Awesom couldn't have done it with out him so help Best ever thank you ....

Excellent staff..professional, personable and caring. Thank you Shaun Harvey!

I love the team at the Charter Oak store, they are very nice and helpful.

very well kept

I had a great experience with U-Haul of Charter Oaks. The staff was helpful and friendly and set me up quickly. They answered all my questions and I felt mostly secure storing my stuff there.

Great service 👍

Service was great. Everyone was very helpful and nice.

Every person I dealt with was courteous and profession. They were very helpful in assisting me with identifying the best storage for me and found one that didn't require me to walk to far.

I appreciate the opportunity to get good customer service

Very good attitude

i got a good service. thanks

Jeremy Holquin went above and beyond to be helpful. He was always courteous and friendly. Many times he assisted with answering questions and advice. Like Jeremy the other staff were great.