Customer Reviews for U-Haul Moving & Storage of Charter Oaks

3,235 reviews

1961 E Covina Bl   Covina, CA 91724
(W Of Sunflower)

(626) 332-6215

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(626) 332-6215

1961 E Covina Bl
Covina, CA 91724
(W Of Sunflower)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

SULTAN K. 
Rating:
5.0

Quick and friendly

Maximino H. 
Rating:
5.0

Customer did not leave a comment.

MAURICE D. 
Rating:
5.0

Contactless pickup is very convenient. Truck worked well and served its purpose. Return was easy.

Menno B. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

WENDY S. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

I arrived 13 minutes before closing. The staff was able to get me into a van and out the door in about 5 minutes. Great location and awesome staff.

Noel H. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
1.0

Vehicle breaks were poor. Vehicle would shake tremendously while driving (shocks?). Location attempted to call me, the call did not go through, and location cancelled my rental. They could have easily tried to call again but they did not. They claimed it was the U-Haul policy but I have never seen that policy on any rental agreement I have participated in; if it is on there it is very well hidden.

SAMMY K. 
Rating:
5.0

Smooth

Mark H. 
Rating:
4.0

Customer did not leave a comment.

Don O. 
Rating:
5.0

Great customer service

CHERYL W. 
Rating:
5.0

Prices are high and not even a senior discount, no AARP's., you should address this.

Tracy B. 
Rating:
4.0

Very good customer service.

Roger S. 
Rating:
5.0

Customer did not leave a comment.

Raquel C. 
Rating:
5.0

Customer did not leave a comment.

Mario C. 
Rating:
5.0

The guy that helped me, Sergio, was GREAT! Moving is a big upheaval and your usually pressed for time and the distances don't help. I was stuck in a predicament & he helped me out of it - twice! The guy has a heart. Thanks Sergio. I recommend highly!

anthony T. 
Rating:
5.0

Customer did not leave a comment.

TUAN N. 
Rating:
5.0

Customer did not leave a comment.

julia S. 
Rating:
5.0

Efficient and cordial

SCOTT R. 
Rating:
5.0

not a thing except maybe a cold beer for returning equipment on time :-)

Robert B. 
Rating:
5.0

Customer did not leave a comment.

flying D. 
Rating:
5.0

Customer did not leave a comment.

flying D. 
Rating:
5.0

Customer did not leave a comment.

flying D. 
Rating:
5.0

Customer did not leave a comment.

flying D. 
Rating:
5.0

Customer did not leave a comment.

flying D. 
Rating:
5.0

Customer did not leave a comment.

flying D. 
Rating:
4.0

The 15-20 minute self check-in process for after hours drop off was onerous. If you are going to have the customer do work for the company, maybe you should consider reimbursing $5-10 for saving your employees all that time.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Alex D. 
Rating:
5.0

Customer did not leave a comment.

TUAN N. 
Rating:
5.0

The rental process was very easy.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Ray A. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

Small item, yet important. After driving some 30 miles in the van, I realized the passenger side air-bag was off (very small light on the dash). Figured out I could use the key to turn it on . . . my daughter in the passenger seat was not very happy. I also mentioned this upon the return - quick QA check would be in order; or instruct the customer, in case they are not familiar with this vehicle function.

Richard P. 
Rating:
5.0

Nothing for my company. Your guys have it down and don't ever make me wait. Great Job, I always use this location for my business.

Murtaza J. 
Rating:
5.0

All employees encountered were knowledgable , courteous and customer service oriented.

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Cecille N. 
Rating:
5.0

Customer did not leave a comment.

richard R. 
Rating:
4.0

The staff was amazing, very friendly and helpful. I would be more satisfied with the access hours if they were extended until 10:00 pm. I noticed containers for pest control in unit, which leads me to believe there may be a rodent issue at this facility.

Kenyatta B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TUAN N. 
Rating:
5.0

Quick and courteous service at pickup and return. Thanks!

Martin P. 
Rating:
3.0

Most of office staff are waste of space and the curly haired chubby fool can eat a d**k with his punk attidude.

Anthony C.  |  Overall Experience 
Rating:
5.0

The General Manager is awesome! He moved mountains to help me. I really appreciate all the efforts he made to help make a difficult moment easy.

Venessa A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Jay F. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
2.0

People working didn't explain the pricing or what was included. They expected you to figure things out as you drove away in the truck.

David V. 
Rating:
5.0

Nothing

Thomas J O. 
Rating:
1.0

My U-Haul location did not receive my updated rental agreement and proceeded to call family members telling them that I was to be arrested for theft I had to forward them the updated contract and received family issues and embarrassment as a thank you for my business

mario M. 
Rating:
5.0

Trailer was ready to go

Bruce W. 
Rating:
5.0

It's all good.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Dong L. 
Rating:
5.0

Customer did not leave a comment.

Kimbra K. 
Rating:
1.0

Spt being thrives. Because of my grandsons having to be at work I had to drop off at at different. Location and was charged an outlandish sum ($300). I would not recommend this company to anyone.

Erma C. 
Rating:
5.0

Customer did not leave a comment.

Andrew V. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Gregory N. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Great experience

Bill H. 
Rating:
5.0

They were great! Thank you!

Ray M. 
Rating:
5.0

I didn't love being charged an extra $20 for bringing the truck back after hours, but everything else was great.

Russell R. 
Rating:
5.0

Everyone was super helpful

Michael E. 
Rating:
5.0

The deals you have online should be pointed out to the customer in a manner that is positive not like it is impossible. The clerk was not very helpful and turned us away. He said he did not know about the deals they had online. Not so, he has a smart phone and could have looked it up himself. Didn't want to go the extra mile. I went home and did the work. Came back and he was surprised I got what I told him before was the deal online. Very strange to not want to be more positive about the deal.

Roy D. 
Rating:
5.0

This location has the best customer service and very friendly care for the clients. The manager is taking care of his co-workers to give the best to his clients. Love to rent from this location. A 5 Star rating.

Jack K. 
Rating:
4.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

When using the after hours drop off the website said to scan a barcode by the lock box to complete transaction letting uhaul know that the equipment was returned. However there was no barcode and staff did not inform me of this. So I had to call customer service twice to resolve issue and complete the closure of the contract. Which ended up being a 45 min process at night at the facility

GABRIELA A. 
Rating:
5.0

Trailer was ready as promised

BRUCE W. 
Rating:
5.0

Staff was very helpful and quick!

Paul B. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER T. 
Rating:
5.0

I have rented here several times and have always had a good experience.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Gilbert F. 
Rating:
5.0

Excellent Service

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

Lauren E. 
Rating:
5.0

Keep the staff you have. They are always fantastic!

Joel K. 
Rating:
5.0

Customer did not leave a comment.

Melissa R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IHAB S. 
Rating:
5.0

Customer did not leave a comment.

MAURICIO Z. 
Rating:
5.0

Spoke with Jeremy and he was amazing! Great service!

DANIEL L. 
Rating:
5.0

Awesome crew knows their stuff, so helpful.

Sertac T. 
Rating:
1.0

I never used it I had it for two days and I got fully charged and I had it for two days and then I turned in my pass and told him we We didn’t need it it wasn’t gonna work for us

Thomas I.  |  Overall Experience 
Rating:
5.0

Good people.

GUILLERMO B. 
Rating:
5.0

Customer did not leave a comment.

Genghis R. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER B. 
Rating:
5.0

Great service. Staff was knowledgeable and very helpful.

GEYNER P. 
Rating:
4.0

Customer did not leave a comment.

MEENA D. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

TERESA S. 
Rating:
5.0

The person that helped me was very very helpful very courteous and respectful. Got me in and out in less than 10 minutes. I would definitely recommend this location with friends and family. Forgot the persons name that help me but kudos to him.

LUIS S. 
Rating:
5.0

Customer did not leave a comment.

Alex S. 
Rating:
5.0

Customer did not leave a comment.

Mauricio Z. 
Rating:
5.0

Customer did not leave a comment.

TERESA S. 
Rating:
1.0

At both locations unhelpful and unfriendly.

Keith F. 
Rating:
5.0

Customer did not leave a comment.

Christian Blake C. 
Rating:
5.0

Attitude of Jeremy/employee. Always seems to have an attitude. Went back a 2nd time to get a dolly. He said they were reserved. A different employee took care of us. I've been at the location twice in 2 weeks. 3 times total.

RAMON D. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

DAVID M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samuel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie M.  |  Overall Experience 
Rating:
5.0

Only problem was door was hard to put lock on and take off

Jonas U.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelique T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  First Impressions 
Rating:
5.0

Helpful staff. Well run facility. The clean restroom in the office and sales area was much appreciated. Carts were always available. The alarm system actually works at this facility. The only (but small) negative was that access to our unit ended every day when the office closed for the day, as our very clean, well lit and air-conditioned unit was located behind the fence.

PETER J.  |  Overall Experience 
Rating:
5.0

Good clean space for your stuff and a friendly staff.

VINCENT R.  |  Overall Experience 
Rating:
2.0

Came from Florida and did not have my storage unit available and they said UHAUL DOESN'T TELL THEIR CUSTOMERS THE TRUTH AND LIE TO THEM ABOUT THEIR UNIT BEING Available. Their own branch called them liars. Trailer leaked water and now I half to deal with Insurance company. HAD to drive around looking for storage after driving 20 hrs straight. Never ever will I use or recommend u-haul to no one EVER.

Priscilla V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike B.  |  Overall Experience 
Rating:
1.0

First off, this place was expensive, raised my price a couple times and they didn’t help anyone during covid when everything was shut down. You still had to pay the full price which was quite difficult at that time. Also, the vast majority of the employees are RUDE. Like they hate working there, but who wouldn’t when having to deal with an a-hole manager like Jeremy?! That guy was the worst to deal with! The worst encounter with him was when I was moving out and my movers truck was blocking the driveway. I understand that it’s a safety hazard, however all he had to do was ask nicely. Not come over and throw a God awful tantrum about how the fire department is there every other day! Then came over to my drive up storage area and threw another tantrum about how there’s a “corporate apartment” in “that” building and he needs to have at least one parking for them. Mind you, his employees had their cars parked in that area but he made us move our cars when we were obviously busy moving out! The best part of that? Well not 10 minutes after we moved a couple cars, another car gets there and parked in front of the “corporate apartment” area and low and behold it’s two of his employees. Are you kidding me?! This guy is a real piece of work. Another issue I had a couple times is that where the drive up storage was, there’s a chain link gate that’s supposed to be open until 7pm. Well it wasn’t a couple times which made it quite difficult to get to my space. Anyways, my main issue is the manager and the employees. They’re horrible to deal with, don’t rent here if you can avoid it! Expensive and terrible customer service!

SAMANTHA M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

andrew g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dennis s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janine H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel Q.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank S.  |  Overall Experience 
Rating:
5.0

Very helpful and pleasant staff

SUSAN M.  |  Overall Experience 
Rating:
5.0

Thank you .

bueffett m.  |  Overall Experience 
Rating:
4.0

The key card to access the facility never worked but thankfully I always came during open hours to have someone unlock the door for me. The staff was very helpful and the place was clean and temperature controlled! I would use it again.

Lilly P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosie E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacklyn J.  |  Overall Experience 
Rating:
5.0

Excellent customer service... Thank you Sergio!

GERONE R.  |  First Impressions 
Rating:
4.0

Sergio is always professional and treats customers with great respect! He deserves 10 star....

GERONE R.  |  Overall Experience 
Rating:
1.0

I did not mean to hit poor it was a mistake

Chris R.  |  Overall Experience 
Rating:
5.0

If I ever need storage again I will definitely be back to this location, thanks.

juilie s.  |  Overall Experience 
Rating:
1.0

I was over charge . I did drop on time problems with your app ,called customer service told me to come to store I did and got charge 20 because it was late and now I just check my account and was 150

mercedes c.  |  Overall Experience 
Rating:
5.0

Thank You.

Enrique L.  |  Overall Experience 
Rating:
5.0

Great service

Alfredo r.  |  Overall Experience 
Rating:
5.0

Awesome place would be great if it was 24/7 access but the current times work as well!

Alan R.  |  Overall Experience 
Rating:
5.0

Jeremy, the manager, runs a tight ship. Ronnie Aqil and the closing shift are professional and dedicated to making the customer happy and satisfied. The best UHaul facility in the San Gabriel Valley

Jeffrey L.  |  Overall Experience 
Rating:
5.0

Very friendly

erica b.  |  First Impressions 
Rating:
1.0

I signed up for autopay and U-Haul made an error and did not do my autopay and charged me $30. Customer service said they’d deduct it from my next bill, they never did. The Covina manager is VERY RUDE

kari m.  |  Overall Experience 
Rating:
5.0

Thanks so much

Reyna Q.  |  First Impressions 
Rating:
5.0

Great staff no hassles good service

Matthew M.  |  Overall Experience 
Rating:
3.0

we were not given our employee discount at the time of check out for our DC from California to san Antonio

Anthony G.  |  Overall Experience 
Rating:
5.0

Shaun was Awesom couldn't have done it with out him so help Best ever thank you ....

denise m.  |  First Impressions 
Rating:
5.0

Excellent staff..professional, personable and caring. Thank you Shaun Harvey!

Shanna W.  |  First Impressions 
Rating:
5.0

I love the team at the Charter Oak store, they are very nice and helpful.

Valerie C.  |  Overall Experience 
Rating:
5.0

very well kept

joseph S.  |  Overall Experience 
Rating:
5.0

I had a great experience with U-Haul of Charter Oaks. The staff was helpful and friendly and set me up quickly. They answered all my questions and I felt mostly secure storing my stuff there.

destiny h.  |  Overall Experience 
Rating:
4.0

Great service 👍

Victor P.  |  Overall Experience 
Rating:
5.0

Service was great. Everyone was very helpful and nice.

Veronica T.  |  Overall Experience 
Rating:
5.0

Every person I dealt with was courteous and profession. They were very helpful in assisting me with identifying the best storage for me and found one that didn't require me to walk to far.

Patrice W.  |  Reservation 
Rating:
5.0

I appreciate the opportunity to get good customer service

Anti M.  |  Reservation 
Rating:
5.0

Very good attitude

marisela f.  |  Overall Experience 
Rating:
5.0

i got a good service. thanks

andrew k.  |  Overall Experience 
Rating:
5.0

Jeremy Holquin went above and beyond to be helpful. He was always courteous and friendly. Many times he assisted with answering questions and advice. Like Jeremy the other staff were great.

john f.  |  Overall Experience 
No reviews have been submitted for this location.

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