Customer Reviews for U-Haul Moving & Storage of Cheektowaga

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Cheektowaga

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Mary T. on

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I’ve had MANY problems with U-haul the past 2 months, from mis-information, terrible customer service (both from the Main St location in the city) and complete disregard for inconveniencing me, (again, Main St. location). Even on the phone, it takes FOREVER to get ahold of anyone & is VERY frustrating. This location in Cheektowaga, however. The man (forgot his name) who worked on 9/15 at 9am who helped my cousin & I was the complete opposite of what I was expecting to walk into, due to the few past experiences at the other location just a month ago. He was kind, and attentive and actually seemed to care about treating his customers with respect... especially during a usually stressful time, during moving day!

Jeff L. on

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Customer did not leave a comment.

Tina R. on

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Very accommodating,

tammy F. on

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Staff was very helpful in explaining options for our rental needs. Pick up and return went smoothly.

Ruhil D. on

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OK.

John S. on

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David- the employee I dealt with was very cold and harsh when speaking to me. He said twice after telling me my truck won’t be there when I planned to get it “if it’s not here you obviously can’t come get it”. Very rude. He could of been much nicer and everything would of been great.

Leon W. on

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Customer did not leave a comment.

Ineda B. on

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Everything was great about the service I even goy some tech assistance. You all are the best!

Jill W. on

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too few employees to help

Phillip O. on

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The truck used lotsa gas ...had to stop many times

Linda W. on

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David whom I contracted with was very personable. Would like to do business again because of service like this. Easy return too although we have to take so many pictures.

joan S. on

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Nitza R. on

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fahad M. on

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Charged me extra $20 for after hours even i returned the truck in 3 hours.

STEVEN R. on

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Chelsea B. on

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Easy pick up and drop off. Friendly and helpful service

Wallace A. on

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Jon P. on

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awesome place great team and fast service

jon P. on

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good guys

gary D. on

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joe L. on

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Aisha I. on

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Myles provided me with a level of service that exceeded all my expectations. His professionalism, expertise and excellent customer service made the entire process comfortable and pleasant. 5 stars to him!

Frank Z. on

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robin g. on

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I only came to the facility one time after I initially opened the unit. Everything was fine.

delores C. on

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I had no complaints

steve K. on

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Elaine K. on

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Everything was perfect - from the online reservation to the pick up and drop off. And the price was very reasonable.

Darlene P. on

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edward R. on

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Really nothing, your staff was perfect, made this transaction very pleasant, this was our first time ever using a u-haul truck. Showed us everything there was to know. The lock on the back of the truck was a little tricky to lock, you might want to get a lock that has a longer clamp, it took us about 10 minutes to lock up the back because we used the dolly.

Gerald K. on

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Outstanding and I shall return

Uzma S. on

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Thank You wonderful experience everything went smoothly

christina h. on

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Very happy at this U-Haul staff is great between Dave and Jen very nice very helpful

Rebecca W. on

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Customer did not leave a comment.

Robin Z. on

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overhead visor broke as soon as I got in the truck so it hung in my face the whole ride. The person who "helped" us upon returning the truck was very rude and short with us.

Angie T. on

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Great workers

Michael B. on

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Michael b. on

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I had a great experience dealing with the employees (Miles in particular) at the Ludwig Rd. in Cheektowaga, They were professional & extremely helpful. This was the smoothest part of my stressful move

David G. on

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Customer did not leave a comment.

Edward b. on

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I had put my car in this facility in 2017. Jenn the manager snd Dave were excellent to work with for the past 2years. I highly recommend this location for storage!

JOSE R. on

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This is the worst storage facility that i ever encountered besides the manager jen all the employees are rude if u rent a storage there make sure to check your bill they over charged me over $200

BARBARA D. on

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I would like to thank the Manager and Dave for quality excellent customer service much thanks to the Manager she was excellent.

Scott W. on

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The girl working there helped me with my lock procuring a torch to warm up my frozen lock. And she was polite and accommodating. Thank you. Scott

Arianna M. on

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The amount of mice poop was disgusting. I have to replace soo many of my things. Even brought one of the mice with me. 6 months of mice living in my stuff. Unbelievable.

Nicole G. on

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Such great customer service at this location. The girl at the front desk was so nice and helpful. Made the whole process quick and efficient.

Lahni T. on

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Very helpful

TRACY G. on

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I will always recommend Uhaul for storage to Family/Friends. And if we need storage again in future Uhaul will definitely be the first choice because the rate was very reasonable and fair. Thank You

Heather C. on

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Jenn, Dave and staff did an amazing job with helping us when we were in a bind. Jenn is a fantastic manager and oversees the property very well. She is very professional and follows as promises. A++

YOLANDA B. on

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Always had moving trucks available

david m. on

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friendly people you got working there

WILLIAM B. on

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Vary good experience

Twyla B. on

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Thank You Jenn & Dave! It was pleasure being a customer for 1 year!

JAYETT P. on

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Keep up the good work.

Tyler H. on

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Easy to work with staff

lynne f. on

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Doors were not operational. I could not access my unit. I asked the door to be fixed. My unit contents were removed and i was still charged for rental of an empty unit. I was not compensated for fees.

Angie T. on

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David was an awesome employee he knows how to treat customers he went above and beyond to turn my day around keep smiling your amazing David

Kaylana T. on

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Plan on pressing charges for u guys dubble charging my checking my account twice I will never use u again!🖕🏽

christina h. on

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All the staff were very nice and helpful, and also Jen the manager wonderful she keeps her clients very happy

Jessica K. on

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Need to work with the customer more to try and solve there issues before selling their stuff.

JENNIFER S. on

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Sucks