Customer Reviews for U-Haul Moving & Storage of Cheektowaga

1,280 reviews

565 Ludwig Ave   Cheektowaga, NY 14227
(@ Broadway)

(716) 892-3333

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(716) 892-3333

565 Ludwig Ave
Cheektowaga, NY 14227
(@ Broadway)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
4.0

Dave is an alright guy; he actually does have a personality lol smooth transaction even approaching closing time.

Keeysha A. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Graden G. 
Rating:
5.0

Customer did not leave a comment.

Raven M. 
Rating:
4.0

Friendly staff. I need a late gate access once due to a late flight. They were helpful and made it happen. The only negative is not enjoyable walking thru weeds to get to my vehicle's exterior parking spot.

eric n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
1.0

More helpful to the customer who has a true problem with getting his car out of storage so we can transport to Phoinix Az

Jim M.  |  Overall Experience 
Rating:
4.0

Although the vehicle selection can be a little limited at times, they typically have some sort of alternative or will let you know if the equipment you need is not available.

Christopher R. 
Rating:
5.0

Great service. Easy to extend rental online. Very pleased. Thank you

Gary F. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
4.0

Customer did not leave a comment.

Sharron f.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BENJAMINA S. 
Rating:
5.0

Absolutely nothing. The girl who take care of us was fantastic. Very knowleable, friendly and had a infectious smile. Someone your company should consider for bigger things. A real asset. Keep up the good work. Will definitely use this location in the future.

David L. 
Rating:
5.0

more parking space for customers

Calvin W. 
Rating:
5.0

ready at the requested time helpful staff

David H. 
Rating:
5.0

Excellent staff interaction

Lara K. 
Rating:
5.0

everything went perfect, you did everything to make it easy for me except come load and unload the truck. thanks.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Carl K. 
Rating:
5.0

Customer did not leave a comment.

Tami R. 
Rating:
5.0

Jenn and Dave are great, at Cheektowaga location . The Manager Jenn is Awesome! She is very pro-active and quick to respond to resolving any issues or questions I might have. She is always very professional, personable, an all around great person, who prides herself on giving excellent customer service. As a result I highly recommend U-Haul.

NICOLE H.  |  First Impressions 
Rating:
4.0

Nothing to do with this location but I booked a truck online at another location and received a confirmation number. When I arrived I was told they were fully booked and had nothing for me. He did go out of his way to book me one at Ludwig. No complaints about staff, just the online booking site.

Ruth O. 
Rating:
1.0

Worst customer service

Francesca P. 
Rating:
5.0

UHAUL PROVIDES EXCELLENT EQUIPMENT AT A GREAT PRICE.

Mark B. 
Rating:
5.0

None

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Neal E. 
Rating:
5.0

Customer did not leave a comment.

LAURA S. 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Anthony L.  |  First Impressions 
Rating:
3.0

To make your service better and more appreciate, you should reimburse costumers for extra gasoline left in vehicles … Same way you charge costumers for gasoline! ($4.00+) /gallon To being fear is good for business!

Vladimir A. 
Rating:
4.0

Bigger parking lot so customers can leave their car if needed until they cone back with the Uhaul.

Chris M. 
Rating:
5.0

Dave L was super nice, friendly, personable. Thanks Dave!

heidi S. 
Rating:
5.0

Customer did not leave a comment.

Danelly R.  |  Overall Experience 
Rating:
5.0

Jennifer and Dave were a great help.

Twan E.  |  Overall Experience 
Rating:
2.0

Ok first of all when she asked about many miles we would he said about 100 she says well if ur in town u won't need more than 50 but it gave us a hundred..she was snotty and rude I called for the address and she had to ask my husband if it ok to give me the address and when I answered a guestion she asked she turn to him and acted like I'm not talking to u ..we had it over night when he called to tell them we would be maybe 10 min late he was so rude and told him he had people waiting on it we weren't 5 min late. So he tells us we went 3 miles over the hundred we were giving she charged us almost 100 dollars I said for 3 miles she came out from behind that counter she said. I told u u were only getting 50 miles I'm 60 yrs old and I let her have it. I will never go there again and I will put all over my Facebook page to everyone I know never to go there so we got charged 55 dollars and 90 dollar when we brought it back for a van over night. Also my husband walked out behind him when he went to make sure it was and he turned around and told him go back to the office and stay there they are so ignorant I will never go there again

Jeffrey T. 
Rating:
2.0

When picked up the worker inside was rude. Also I have been falsely accused of damaging the van I rented.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
1.0

We pick up weekly from uhaul for a non-profit to distribute day old bread and produce. We changed from one location to another to limit the miles we were driving. The manager at the store was unhelpful and rude. The app wouldn't work, which happens ALL the time. When I asked for her help she set the pick up time earlier. Then that wouldn't work, and then she started yelling at me. We needed the rental to do our business, but I won't be returning to that location.

Sara C. 
Rating:
4.0

Customer did not leave a comment.

Monica E. 
Rating:
5.0

Thank you

Keith S. 
Rating:
5.0

n/a

David W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacob J. 
Rating:
5.0

Customer did not leave a comment.

william A. 
Rating:
2.0

There was a very small sign on the door that said if your uhaul doesn't fit in a parking space to park on the street which you can't really see in the uhaul. Smaller uhauls were parked in the bigger parking spaces making it hard to maneuver around in a tiny parking lot with a 20ft. truck.

George E. 
Rating:
5.0

Customer did not leave a comment.

MaryJane M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hosameldin Y. 
Rating:
4.0

Customer did not leave a comment.

Stanley K. 
Rating:
1.0

Women working the desk didn't inform me about the walk around link being sent to my phone. She didn't offer to check the van with me when we went outside. And when i returned charged me for damage to the front bumper. I know I didn't hit anything and am being scammed out of $500.

Jason P. 
Rating:
5.0

The only problem I had was the fuel was not full like the attendant said it was and marked it on paper work as it was 1/4 a tank lower than marked and cost me $15 dollars more to fill truck up than I actually used fuel wise

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Great pickup experience from the store perspective. Uhaul app was a little slow. Had to resubmit driver pic w/o mask. Clearer driver pic instructions and some performance improvements to the app would help.

Eric J. 
Rating:
5.0

I was impressed on fast I got the reservations and how clean the truck was. We are going to use U-Haul again.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

MIchelle A. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Zuri W. 
Rating:
1.0

The manager, Dave, at this location is attempting to scam me out of $309 for damages I did not cause. He is a scammer and he has probably victimized many uhaul customers. This is going to be sent to the NYS attorney generals office. I'm also going to stop payment for the amount charged due to damage I did not cause.

Kristina S. 
Rating:
4.0

Customer did not leave a comment.

Jordan M. 
Rating:
1.0

Customer did not leave a comment.

vu N. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
5.0

Everything went smoothly at this location. Had problems getting from other locations, even though I had reservations for the rental.

Luis C. 
Rating:
5.0

Someone called early out to tell us the vehicle we requested online wasn't available, and gave us options. Very helpful.

Treveon H. 
Rating:
4.0

I have to say, the girl who works at this location is super friendly. She made my vehicle return super easy and nice. I would definitely come back to this location just because of her. Thank you.

John S. 
Rating:
5.0

This facility is clean and well maintained. The staff on hand were very accommodating and professional. I highly recommend this u-haul facility.

Ryan M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbara D. 
Rating:
4.0

Took me half hour to get through the phone check in with three photographs and the form being long. My phone was slow. I should have done it at home with faster internet connection.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Kenlyn C. 
Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
4.0

Let customers know to use uhaul WiFi as the phone check in process was extremely painful. Each button took several minutes to load. Another recommendation is to credit accounts when customers overfill gas.

Terica G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jo S. 
Rating:
5.0

Friendly and helpful staff. Simple process. Uhaul has only been getting better over the recent years.

John R. 
Rating:
5.0

Sorry the only problem I had was the drop off box. It was not big enough for placing keys in there.

Sonya G. 
Rating:
3.0

The guy accepting the vehicle returns was rude.

Chelsea M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

Bob E. 
Rating:
3.0

Customer did not leave a comment.

Steven M. 
Rating:
3.0

The initial cost of using the van seemed good in the beginning, but with all the added fees it was not necessarily a cost-effective choice. I will be searching for other alternatives in the future.

William C. 
Rating:
5.0

Jenn is the bomb

Gerald K. 
Rating:
3.0

Trying to contact the store while having a rental needs to be worked on if your running late or need an extension it's hard to get through to them by phone. Only issue I've had everytime I rent a van 3 times in the last 2 months. Funny when your tryin to place a reservation they answer right away though

Charles C. 
Rating:
5.0

The staff and manager were great. Check in was easy, getting a unit was easy too.

RYAN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Customer service was pleasant and helpful. Truck was ready on time. Excellent value in truck rentals. This is the only place I have and will come for box truck rental.

David P. 
Rating:
1.0

Your worker was rude and it was a older man I for got his name

Robin S. 
Rating:
5.0

Give more details about mobile pick-up option before getting there. Process was smooth but wish I knew more about what I needed to do on my own beforehand, Besides that, everything else was great.

Logan N. 
Rating:
3.0

The clerk was rude

Linda O.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Helena T. 
Rating:
5.0

Everyone was very helpful, got a Veterans discount that was much appreciated.

Martin B. 
Rating:
3.0

The location is not the issue its the staff. The young lady is generally nice but you have to watch Dave. This is my 2nd issue with him the first resulting in uhaul having to give me a $40 credit. I reserved another truck and upon beginning process jean informed me a henessey bottle was left in a prior truck. Firstly, I don't drink henessey nor drink for that matter she stated upon cleaning Dave found it lodged in a well. Does anyone know the cost of henessey? EXACTLY and if i did drink trust me id never leave an almost full bottle. Well she said it was a warning; warning? I surely didn't like that verbiage i will be reaching out to corporate as well and then even if 1 has liquor and there arent any tickets, driving drunk and? Surely was not happy about this pickup and if it is an attempt for me not to utilize the location they're wasting their time ya have to rise a lil earlier than that to intimidate this MELANATED QUEEN...now im sure you understand.

Keeysha A. 
Rating:
1.0

Terrible experience all the way around

Brittany Y.  |  First Impressions 
Rating:
1.0

I reserved a uhaul truck, dolly and storage unit..none of which were available except the truck. Poor customer service..office was hot and muggy..there was a uhaul truck blocking the customer parking spots..the cashier said oh well hes painting...

Brittany Y. 
Rating:
4.0

The staff was very friendly and helpful. I would give 5 stars but the online experience was not exactly the easiest, and the initial location I was renting from was closed(even though online said they were open and had limited quantities and that they would reach out if any issues were to come up...no call was received I had to call and wait for 30 min and drove to the wrong location to drive to the location that I ended up with.) pushing me out a bit. But the service I received from the two staff members definitely made the experience for me. Thank you to them for the excellent service

Ronald V. 
Rating:
3.0

Customer did not leave a comment.

Bruce J. 
Rating:
5.0

The whole experience there was great! The employee I worked with was on top of every detail. I will choose this location next time I need a Uhaul in that general area.

Ammon V. 
Rating:
2.0

Customer did not leave a comment.

Ashley P. 
Rating:
3.0

If the employ working at the time needs the truck later that day don't explain the self return process and explain I can do that if I go past the scheduled time, then rush me back because he realized the tricked was needed that day for someone else and once I got back tried to have me take it down the street to refuel to “save me money”. Id make sure if you're explained the self return process and get the confirmation email that we can actually do it.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

It was a good experience and I am grateful for the price and that it doesn't go up because of the pandemic, I also have access and for that I choose this location it just seems more professional than the others ones I've dealt with. thanks for asking.

Anconia B.  |  First Impressions 
Rating:
5.0

Just like to mention that Dave was great! Very professional but very friendly and made our experience as smooth as possible. Best Regards Greg Ives

Greg I. 
Rating:
5.0

Really nothing, was clean, ready as promised, Great Job, keep up the great work. Thank You.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Dylan K. 
Rating:
5.0

Add parking spaces for your vehicle when you pick up a truck.

Steven W. 
Rating:
5.0

Everything was perfect for a fast and efficient local move. Easy pickup and return with friendly customer service.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Emily M. 
Rating:
5.0

I rent multiple times a year. This was my first time using this location. It was by far the best experience I have ever had with any truck rental company.

Charles F. 
Rating:
5.0

None

Carrie G. 
Rating:
5.0

Customer did not leave a comment.

karen R. 
Rating:
5.0

Customer did not leave a comment.

Christian F. 
Rating:
5.0

Employee deserves a 6 pack o

Michael B. 
Rating:
5.0

Very friendly and helpful customer service associate!

KEVINCHARLES S. 
Rating:
4.0

The guy who cashed me out wasnt the friendliest guy he looked over tired and aggravated and was sarcastic yo a point .. not complaining just thought he might want to be a bit nicer

David H. 
Rating:
5.0

Keep your receptionist!: (the one who rented me the cargo van, 10/19/20)

John Y. 
Rating:
3.0

The only real negative was their was not garbage can or dumpster at this location to remove coffee cups, sandwich wrappers, etc from the truck upon return.

Steven B. 
Rating:
5.0

I can not think of one thing the people there were pleasant and eager to get me into a van and I was on my way. Thank you U-Haul for having such professionals and knowledgeable employees. 👍🏽👍🏽👍🏽

William B. 
Rating:
1.0

I didn't damage the fucking roof. Your process doesn't include the fucking roof so I never thought to examine the damn roof

Robert T. 
Rating:
4.0

Customer did not leave a comment.

marlene g.  |  First Impressions 
No reviews have been submitted for this location.

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