Customer Reviews for U-Haul Moving & Storage of Chippenham

5453 reviews

6101 Midlothian Tpke   Richmond, VA 23225
(E Of Chippenham)

(804) 231-0332

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(804) 231-0332

6101 Midlothian Tpke
Richmond, VA 23225
(E Of Chippenham)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Tarsharn R. 
Rating:
5.0

Very nice people.

ANDREWDONALD L. 
Rating:
5.0

Customer did not leave a comment.

Aubrey M. 
Rating:
5.0

Customer did not leave a comment.

CARLTONALLEN T. 
Rating:
4.0

The staff was incredibly polite and helpful!

Jabari S. 
Rating:
5.0

Customer did not leave a comment.

DELORESWINFREE B.  |  Overall Experience 
Rating:
5.0

I interacted with three people at this UHaul store and all of them were knowledgeable, friendly and helpful. I was impressed!

June S. 
Rating:
5.0

Customer did not leave a comment.

THABDEMIOUS P. 
Rating:
4.0

Customer did not leave a comment.

STEPHANIENICOLE J. 
Rating:
4.0

Customer did not leave a comment.

Karl B. 
Rating:
5.0

Customer did not leave a comment.

Yasin M. 
Rating:
5.0

Customer did not leave a comment.

CHARLESDAVID R. 
Rating:
5.0

The people are the best part.

AUGUSTAJOSE H. 
Rating:
5.0

N/a

JACOBMICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

JOHNK J. 
Rating:
5.0

Always great at this location!

John T. 
Rating:
4.0

Other than the truck smelling like weed, everything was great!

Dominic M. 
Rating:
5.0

Speedy return, Thanks!

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

SHARONYVETTE R. 
Rating:
5.0

Customer did not leave a comment.

Tianna R. 
Rating:
4.0

Have more employees working, at 4 PM 1 person was checking in 3 vehicles and trying to work the counter as well. Don't mis-understand me, he was handling it like a true professional, it just took a little longer for the customers to get waited on.

GARYLEWIS M. 
Rating:
1.0

Agent that closed out ticket- charged one extra day, charged extra insurance, charged extra for fuel that was clearly bogus. I turned in my rental several hours after reservation 2 hours following close and incompetent agent checked truck in a day later when it was clearly available front row at equipment return station. Even if agent didn't have time rental equipment was still on lot before the location opened. NO EXCUSES TO CHARGE FOR THE AGENT NOT BEING PROACTIVE!

Leshawn H. 
Rating:
5.0

Customer did not leave a comment.

GREGORYSTEVEN B. 
Rating:
5.0

This is was the best experience renting I have ever encounter. Everyone of the employees were friendly, respectful and helped me every step of the way. Absolute awesome experience.

Rita W. 
Rating:
5.0

Customer did not leave a comment.

Bairam E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

No improvement. Kyle provided great customer service.

JAMESL N. 
Rating:
5.0

By continuing to do what you are doing

Gita S. 
Rating:
5.0

Customer did not leave a comment.

JAMESSIDNEY P. 
Rating:
5.0

Customer did not leave a comment.

VICTOR R. 
Rating:
1.0

The location was closed. Waited on the phone for over a hour to be rerouted to another drop off location. Waited another 45 to receive updated paperwork t drop off at the new location. Very bad drop office experience.

JAMARR T. 
Rating:
5.0

Janet and Kirk All the best

THABDEMIOUS P. 
Rating:
5.0

Customer did not leave a comment.

PATRICK W. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Great job. It's a very busy business. I would suggest having one more person on shift during peak hours. Thanks again.

GARYLEWIS M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMLEGRANDE N. 
Rating:
5.0

Seamless drop-off.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Ted Y. 
Rating:
5.0

I've always had a really good experience with them. Rented a trailer or box truck 6 times in the last 2 years. Ozzie is just the best.

JEFFREYLYNN M. 
Rating:
4.0

Be able to drop off truck to a closer location

Desire B. 
Rating:
1.0

The breaks on this truck was horrible. I even told the worker he took a test drive and said it was fine. I drove to new jersey for 5 hrs. I had to stomp on the brakes for it to stop or else I would've been in multiple accidents.

Au'Shawntae N. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Everything was fine regarding the rental but I was charged an extra $11 for insurance coverage when I did not sign up for it. I will definitely be paying more attention to the contract for future rentals.

Jon F. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
5.0

I had an amazing experience The Man behind the counter as well as the man that walked me through everything with the truck outdoors. Both men were patient as well as thorough I'm very understanding and patient. I would recommend a million times. Thank you for such a great experience.

CANDACE D. 
Rating:
4.0

Ozzy was fun to deal with!! I d go back just to see Ozzy

ALEXJOHN U. 
Rating:
5.0

From start to finish, Kyle made it enjoyable and easy. I am happily satisfied with my experience here and look forward to using this U-haul again if I ever need to rent a truck.

James S. 
Rating:
5.0

Customer did not leave a comment.

DANIELANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

DIONNEOLIVIA T. 
Rating:
5.0

No complaints, I made a mistake wheen making my reservation and the U-haul associate was very helpful in providing a solution.

Dewvaul T. 
Rating:
3.0

If you are going to charge a fuel service as the arbitrary 1/8 of tank increment isn't visible to the customer, tell the customer so they have the opportunity to go put two gallons in. When customer asks if everything is ok and good to go, that is time for the technician to + speak that they are going to charge a $29+ fuel service charge. I know it was closing time and they wanted to leave, but the customer should not have to pay something based upon a unilateral questionable visual call by the Uhaul technician.

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

Douglas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

ROBERTJOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINERAE C. 
Rating:
3.0

You need to make sure the rentals are in good shape and have no defects. In Texarkana the hitch light broke and was dragging on the ground. A trucker beeped his horn and I pulled over on the side of the road. He was pointing to the damaged light. I had to duck tape it 3 times during the rest of the trip.

MARLEENKAE M. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Very friendly and helpful staff

Joel K.  |  First Impressions 
Rating:
4.0

Usually things go flawlessly at this location, but it's worth mentioning that about 100 ft after leaving the location after initial hookup the motorcycle trailer came detached from the ball hitch!!! It popped right off. This could have been extremely dangerous. Fortunately, it was chained and I was able to safely pull to the side and re-affix the trailer to the hitch and it quickly found that it wasn't tightened properly causing it to come detached. Very scary experience that could have resulted in serious injury or damage to the trailer or my vehicle.

RIAZ R. 
Rating:
5.0

Customer did not leave a comment.

Natalie A. 
Rating:
5.0

A very easy process to reserve the UHAUL trailer, pick it up and and return it--thank you so much!

James G. 
Rating:
4.0

Customer did not leave a comment.

JACQUELINELAVERN J. 
Rating:
3.0

Customer did not leave a comment.

Sandra B. 
Rating:
3.0

I had to wait a long time to get waited on. The trailer I wanted was not available. I suggest one more employee and additional equipment.

ROBERTMANNON H. 
Rating:
5.0

I think I did absolutely nothing the customer service was wonderful and they're very well I'm getting the rental that you need

CLARICESPIRIT H. 
Rating:
5.0

Customer did not leave a comment.

ALISAMICHELE B. 
Rating:
5.0

Kurt is a great manager.

WILLIAMDANIEL M. 
Rating:
5.0

Best u-haul experience I've had, and I've been a long time client. A smooth checkout and the pickup truck was brand new. Final bill was to the mile accurate, no surprises. Excellent all the way around 👌

GREGORYPAUL H. 
Rating:
5.0

Customer did not leave a comment.

Ethan S. 
Rating:
5.0

Customer did not leave a comment.

WILLIE G. 
Rating:
5.0

I've always been satisfied with my UHaul rentals

ERICSCOTT W. 
Rating:
5.0

Customer did not leave a comment.

Alma C. 
Rating:
5.0

Customer did not leave a comment.

ROGER S. 
Rating:
1.0

Truck was dirty customer service was unacceptable people on their cell phones

BRANDENANTHONY J. 
Rating:
5.0

Customer did not leave a comment.

pharoah M. 
Rating:
5.0

Customer did not leave a comment.

LAURENT B. 
Rating:
5.0

Kurt and John were awesome and Ozzy is the man. Such excellent customer service. Thanks guys keep up the great work.

Jetaun B. 
Rating:
5.0

Customer did not leave a comment.

Edwin I. 
Rating:
5.0

Customer did not leave a comment.

Renee M. 
Rating:
4.0

Insure the drop off location matches the online selection on forms.

Leo S. 
Rating:
5.0

Especially liked gentleman that brought vehicle up to pickup area ! Informative, friendly and thorough !!

James P. 
Rating:
5.0

Didn't need it this time but a full tank of gas would be nice.

LISAANNE K. 
Rating:
5.0

Customer did not leave a comment.

ROLANDF H. 
Rating:
5.0

Customer did not leave a comment.

GUYMAURICE M. 
Rating:
5.0

Customer did not leave a comment.

GARYRONALD M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYDOUGLAS B. 
Rating:
4.0

Customer did not leave a comment.

NAIMAMUHAMMAD J. 
Rating:
5.0

I did not take down the name of the staff who worked there on 4/25/2021. They provided excellent service and were very helpful. Thank you!

HOSSEIN S. 
Rating:
5.0

Vehicle needed oil change when picked up. Alignment was off major

ANTHONY T. 
Rating:
3.0

Customer service could be better

JODYLORAY M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMO C. 
Rating:
3.0

Customer did not leave a comment.

DUSTINEUGENE P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYSCOTT P. 
Rating:
5.0

Thanks for alerting me early about the two hour delay for pick up time.

CURTISOWEN K. 
Rating:
3.0

Service was great but when we return the truck we were told of a 35.00 refund because we were charge for a extra day by the truck being late returning so I explain to the associate why and he said that we would get that amount refund but we have Yet to receive it. And I would like to know when is it being return.

THOMASEDWARD B. 
Rating:
1.0

Upon arriving to drop off truck. I was told that I didn't have to check the truck in therefore I didn't have to go inside to check the truck back in . My wife credit card was double charged putting her account in the negative for over 1,000! Trying to get the situation resolved was another nightmare we was on the phone with customer service for over 1 hour waiting to talk to someone and was hung up on! The truck was paid for Upon pickup in NJ! Someone needs to explain why I'm being charged for dropping the truck off!

NED B. 
Rating:
5.0

Customer did not leave a comment.

NORMAN J. 
Rating:
5.0

Customer did not leave a comment.

DASHONNADANIELLE W. 
Rating:
5.0

Great service. Easy pick up and drop off.

David S. 
Rating:
4.0

Great service picking up and returning. Especially Ozzy at pick-up. For better service maybe consider cloning Ozzy.

MATTHEWGEORGE D. 
Rating:
5.0

Customer did not leave a comment.

STEVENMARK P. 
Rating:
4.0

Customer did not leave a comment.

BRENDAGAIL W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH T.  |  Overall Experience 
Rating:
5.0

Kudos to Uhaul and your staff, I will recommend your services to all of my friends, I really like the card swiping option to access the storage area.

Gary R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTEANN A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April G.  |  Overall Experience 
Rating:
4.0

A couple of times the lights didn't work when I went to the storage, but staff came to check it out immediately. Staff was usually very nice and responsive.

Dominique R.  |  Overall Experience 
Rating:
5.0

The Staff at this location is astounding!! The staff displayed courtesy and were very helpful. The U-Haul establishment is very lucky to have a team who appear to love their jobs and are happy. They communicate well and are problems solvers(they assisted me over the phone will a ACH draft billing issue). the problem was solved in less than 15 minutes without being transferred. This type of customer service in today's America is becoming extinct. Please, what ever management is doing to keep them happy please continue to do it!!! :):):)

deborah s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guillermo G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALANBRIAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD S.  |  First Impressions 
Rating:
5.0

I love Mr. Kurt is the best you should have a 100 more of him at each location... This is the ONLY UHAUL STORE I GO BECAUSE I NO IM GOING TO BE TAKEN CARE OF BY MR. KURT & HIS STAFF !!!

APRILESTELLE W.  |  First Impressions 
Rating:
5.0

Had a great experience and everyone I encountered was professional and helpful.

Amanda L.  |  First Impressions 
Rating:
5.0

Being the former manager of this location it was in very good condition and the store manager Kurt is an asset to your company and has trained his employees very well. I will always go to this location.

Kenneth W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOHN M.  |  Overall Experience 
Rating:
5.0

Mr Kick is allsome his attitude is the BEST....

APRILESTELLE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FLORENCE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FLORENCE P.  |  Overall Experience 
Rating:
5.0

Great Job, I'll be back.

DENNIS H.  |  Overall Experience 
Rating:
5.0

Excellent place.

HERNAN G.  |  Overall Experience 
Rating:
4.0

Very good service

Harold L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Collin L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joann M.  |  First Impressions 
Rating:
5.0

I want to take this time to thank Uhaul for their service they provided for me for over the past six years. Uhaul always kept me informed when changes occurred with with office hours and with annual charges. I would definitely refer a friend if they needed Hey safe and secure a place to store there items.

INGRID S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris W.  |  First Impressions 
Rating:
5.0

I have always enjoyed doing business with gen Manager Kurt for many years. His professional attention to his customers is what makes me return

Charles B.  |  Overall Experience 
Rating:
5.0

Great facility and entry is a breeze. Incredible staff

RONALD P.  |  First Impressions 
Rating:
5.0

Nice place for storage. The height of the storage is great for stocking.

Anita R.  |  First Impressions 
Rating:
5.0

Awesome, easy experience with this UHaul location.

Starrias M.  |  Overall Experience 
Rating:
5.0

Everyone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!

ROXANN K.  |  First Impressions 
Rating:
5.0

Easy experience overall. I was able to drop off and pick up U-Haul trucks from this facility as well as rent a storage unit for two months. Everything was in clean, good condition--no complaints!

Kelsey H.  |  Overall Experience 
Rating:
5.0

This place is AWESOME. Always helped me when I had questions and the payment process was so easy. If I had to find another facility in the future, I would use them again. Thank you so much!

Kim M.  |  Overall Experience 
Rating:
4.0

My 20 yr. storage relationship with Uhaul til moveout: A+. Staff, (esp. Kirk & his family) were ALWAYS pleasant, available, and willing to assist. Fees, higher than others, but service is impeccable.

CARIL H.  |  Overall Experience 
Rating:
5.0

Always great doing business with Kurt. ( Manager)

Charles B.  |  First Impressions 
Rating:
5.0

Great customer service!

Kayla B.  |  Overall Experience 
Rating:
5.0

The process was quick and easy and took no time at all. The storage space was also clean and met my expectation. I would definitely recommend them.

BRENDA G.  |  First Impressions 
Rating:
5.0

This is my favorite storage in Richmond not any Uhaul only Chippenham Uhaul

Vanessa T.  |  Overall Experience 
Rating:
5.0

U-Haul makes the moving process so easy. The employees are friendly, and are very helpful. This has been true of every U-Haul facility I’ve interacted with, a total of four.

catherine j.  |  Overall Experience 
Rating:
5.0

very friendly and helpful

MARGRET D.  |  Overall Experience 
Rating:
1.0

The employees were very unprofessional and kept me waiting for over an hour to open my storage space.

Latoi R. L.  |  Overall Experience 
Rating:
5.0

They took great care of me. Especially after my experience at another facility.

KOCMEKICA P.  |  First Impressions 
Rating:
5.0

It was a rewarding experience.

Loretta G.  |  Overall Experience 
Rating:
3.0

I stood in line and was the only person in the store. Two employees were outside talking/smoking and the one person working counter was doing, I don't know. Never a friendly experience whenever

Terrance S.  |  Overall Experience 
Rating:
5.0

My only disappointment was that I had my space for eight months and had to vacate due to rent increase and I have two spaces, I could see after a year, so it was a inconvenience

VALERIE D.  |  Overall Experience 
Rating:
4.0

There were no problems while I was renting my storage unit and the people are very friendly.

Karen R.  |  Overall Experience 
Rating:
5.0

Very helpful and efficient. I Highly recommend them

Paul S.  |  First Impressions 
Rating:
4.0

Everything is OK. Onlyone issue. We ordered indoor parking for my car but when I went to the office, they didn't have indoor parking. So I have to park my car outside.

Mao T.  |  Overall Experience 
Rating:
5.0

Customer service was great

CASAUNDRA w.  |  First Impressions 
Rating:
5.0

Great place to rent

Joan B.  |  Overall Experience 
Rating:
5.0

Thank you for your Great customer service..

Felicia C.  |  Overall Experience 
Rating:
1.0

The facilities are fine. My problem lies within the payment policy. Once I fell behind, I wasn't allowed to do a partial payment. Which caused me to NEVER be able to catch up. Lost EVERYTHING!

Delavon G.  |  Overall Experience 
Rating:
5.0

Kurt was great and reached out to me in a helpful and timely manner. He also worked with my sister to get everything sorted and save us some money. Highly recommend this company.

Kathleen D.  |  Overall Experience 
Rating:
5.0

No complaints.

Zachary S.  |  Overall Experience 
Rating:
5.0

From Danville store to Richmond store customer service was magnificent. Thanks you!!!

Sharmika R.  |  First Impressions 
Rating:
5.0

.

KEIRRA H.  |  Overall Experience 
Rating:
5.0

Everyone at Chippenham Uhaul is Wonderful to work with as always and especially manager Kurt and assistance MGR Jannet is the Greatest Helper. Thank you all, Sean

Sean Y.  |  Overall Experience 
Rating:
5.0

manager kurt was the best

Kevin M.  |  Overall Experience 
No reviews have been submitted for this location.

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