Customer Reviews for U-Haul Moving & Storage of Chippenham

5,802 reviews

6101 Midlothian Tpke   Richmond, VA 23225
(E Of Chippenham)

(804) 231-0332

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(804) 231-0332

6101 Midlothian Tpke
Richmond, VA 23225
(E Of Chippenham)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Florence W. 
Rating:
5.0

Great service. Quick and easy check in. Hook up and go.

Robert M. 
Rating:
5.0

Staff were extremely helpful and did a wonderful job getting me set and and checked back in.

ROBERT F. 
Rating:
5.0

Customer did not leave a comment.

OMAIRAD M. 
Rating:
5.0

Sales staff was. Excellent, helpful and friendly!

CECILEELIZABETH D. 
Rating:
5.0

Very friendly and helpful

TWAINAAGNES S. 
Rating:
4.0

The trailer was listed as a 6x12 yet the opening to load was not 6 ft. Which caused me a great deal of problems loading a UTV, it costed me an extra day of rental. We had to load with a forklift and unload with a tractor , I told rental place what I was getting, not very happy.

TIMOTHYP Z. 
Rating:
4.0

Salesman was very helpful and I received excellent service from him! When I returned the gentlemen that I returned the equipment to was very polite and pleasant

DIANAMARIE M. 
Rating:
5.0

Making sure customers may have wipes and vehicle is clean, otherwise nothing else

WILLIAMT S. 
Rating:
5.0

ok

WALLACEBRUCE T. 
Rating:
5.0

Customer did not leave a comment.

RONALD H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Valencia F. 
Rating:
5.0

This site has always been a pleasure to rent from. Great staff that works well with customers. Great attitudes. Give them raises. Trucks were super clean.

GARLANDBRYAN A. 
Rating:
5.0

Everyone was quick and efficient!

Jena M. 
Rating:
5.0

Customer did not leave a comment.

ALVIN K. 
Rating:
5.0

I appreciate how helpful the staff at this location were to me and my family as we prepared to moved. I will be using this service again whenever I move again.

CHERELLEMONEA W. 
Rating:
5.0

Customer did not leave a comment.

Alex W. 
Rating:
1.0

Weekend return was terrible. They were walking around, no one came to get the keys from me. I went inside to talk to desk agent who told me to give them to them outside. No one was around outside again so I knocked on the glass to get his attention. I think he ignored me so I waited another 10 minutes in the cold before someone else came to check in the truck

ANDREMARVIN C. 
Rating:
4.0

This is not the location that I requested. The employees were very helpful.

ANDREWGREGORY H. 
Rating:
4.0

Stop Charging Mileage.

PRESTON P. 
Rating:
4.0

Customer did not leave a comment.

SHERRONDA R. 
Rating:
5.0

Everything was excellent.

SHENIESHAMONET R. 
Rating:
3.0

Love the app - really easy and made the process easy and painless.

Christopher G. 
Rating:
5.0

Excellent customer service.

WALTER M. 
Rating:
5.0

On pick up and drop off I received first class service and they helped me right away. It was truly a fantastic experience.

Walter S. 
Rating:
5.0

I attempted to get the vehicle via the 24 hour service using the app. It took too long for verification. I went into the store and received immediate service which shortened the process.

Roger E. 
Rating:
3.0

Counter personal has to help instead of just sending customer away

ANTONIO L. 
Rating:
3.0

I used less than a quarter tank of gas so I put a little over 4 gallons in to bring it to 3/4 tank. The needle didn't budge. I put in 6 more gallons and it topped off. Might need to recalibrate the gas gauges.

CHARLESLAWRENCE S. 
Rating:
1.0

Customer did not leave a comment.

Sheena M. 
Rating:
3.0

The only part I don’t like about it is when you move your things out before the next month you are scheduled to pay they don’t prorate and give you some of your money back.

MELODY B.  |  Overall Experience 
Rating:
5.0

Great Service

BARAY A. 
Rating:
5.0

Customer did not leave a comment.

ALLISONSNYDER R. 
Rating:
5.0

Everything was very professional

CLAYTONEDWARD J. 
Rating:
5.0

EXCELENTE SERVICE!!!

JUAN D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Claude G. 
Rating:
5.0

Everything was great. I really have no additional suggestions.

MICHAELDOUGLAS J. 
Rating:
1.0

Did the online checkin the night before. Went into the store to pickup the truck and the guy at the counter went through that entire process again for some reason. Took 20 minutes and he had to use a scrap piece of paper, a phone, and a computer to get it all done. When dropping the car off, I did the self return. The part of the flow asking for a picture of the car failed. I took a picture through the app but it wouldn't upload so I did the same process through the web app to finally get it to work. After all that, I had to walk all over the drop off location to find the key drop. It was a small mail slot at the bottom of a door that you have to climb over trailers to get to. Ridiculous.

DYLAN B. 
Rating:
5.0

Customer did not leave a comment.

CURTISLYNN D. 
Rating:
5.0

Great service in picking up and dropping off the equipment

JOHNMARTIN J. 
Rating:
3.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

Be more transparent with the customer as far as the U-Haul rental agreement.

MASUDSABIR H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMPATRICK C. 
Rating:
5.0

Professional staff! Ive only used their service twice and i was very satisfied both times!

LISAL C. 
Rating:
4.0

Customer did not leave a comment.

ALESHAE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREWBRIAN F. 
Rating:
5.0

Customer did not leave a comment.

WALTERLEE P. 
Rating:
5.0

Very friendly and professional staff!!

BUTTERFLYJAE H. 
Rating:
5.0

Same as I stated earlier these guys set the standards.

EDWARDDAVID F. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

ALEXGERARDI J. 
Rating:
5.0

Customer did not leave a comment.

DEVONALOUISA A. 
Rating:
5.0

Customer did not leave a comment.

LAKISHA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G.  |  Overall Experience 
Rating:
5.0

This was the second drop-off location as the first location was "Closed for Renovation". This location was able to process my return with short notice from corporate.

JAMESRANDALL B. 
Rating:
5.0

Considering What and how you say words to customers. Make sure to leave data with next shift. Especially phone conversations.

ANDREWKENNETH W. 
Rating:
5.0

Customer did not leave a comment.

DAVIDW M. 
Rating:
5.0

Customer did not leave a comment.

KENNETH PATRICK D. 
Rating:
1.0

Customer did not leave a comment.

David R. 
Rating:
4.0

after-hours drop off. I would be a huge uHaul fan if the pick-up experience was even remotely similar to the drop-off.

BRIAN G. 
Rating:
1.0

Fill up your truck's gas tanks to full. It's impossible to know how much to refuel otherwise.

JAMESROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Audrey W.  |  Online Move In 
Rating:
5.0

This location has a full time lot attendant who did all the work to properly hook up and unhook the trailer and make sure the lights worked. Kudos to Ozzy!

DAVIDERIC R. 
Rating:
5.0

Always helpful and courteous at this location.

Martin H. 
Rating:
3.0

Politeness to customers may be an area pf concern. Not that the employees I came into contact with were intentionally rude, but rather not engaged with the customer.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

KAREN H. 
Rating:
5.0

Jerry received the trailer from me. He was very pleasant and did all the work.

DOUGLASWILLIAM C. 
Rating:
3.0

When a customer has a specific location and agree to it do not change the location putting the customer away from their destination and then charge them mileage when the location they choose were near their drop off!

ANGELAPIERCE H. 
Rating:
5.0

The woman who was there when we picked up the trailer was absolutely wonderful. She was friendly and efficient, all at 7am. Overall it was a surprisingly very pleasant experience.

Jacob R. 
Rating:
5.0

Customer did not leave a comment.

DARY J. 
Rating:
4.0

Customer did not leave a comment.

Maurice B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harrison A. 
Rating:
5.0

Good morning. I want to let everyone know this is the best place to rent a U-Haul trailer or truck. The owner of this location I met the mom and the son they are amazing human being. They will work with you and help you out thank you for helping me with my needs I will come always IA

INAYATULLAH A. 
Rating:
1.0

I need a phone call ASAP!!!! 804-221-4076

TABARUSLEE R. 
Rating:
5.0

Every one was extremely nice. I was in and out in no time

VINCSHENAROCHEAL H. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDALVIN R. 
Rating:
5.0

Customer did not leave a comment.

JASONANDREW P. 
Rating:
5.0

Customer did not leave a comment.

Regina A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

All agents were friendly , efficient and so helpful

DONALDKEITH N. 
Rating:
5.0

Again I can't think of anything

TAMMYJO R. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

EDWARDMIIGUA M. 
Rating:
4.0

Customer did not leave a comment.

BRYANALEX B. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
4.0

Yard guy was a great guy and very knowledgeable and helpful

JACKALLEN L. 
Rating:
5.0

The movers were very friendly, knowledgeable and knew how to maximize the space within the truck.

Vanessa G. 
Rating:
5.0

Customer did not leave a comment.

LUCIOD V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANTRICIAMONIQUE J. 
Rating:
5.0

Customer did not leave a comment.

RENEADELSO A. 
Rating:
5.0

I picked up a U-Box on a trailer since we live close. We needed it to store items while our kitchen was being renovated. The staff members were all very friendly and professional. The U-Box met our needs perfectly, it was stored for as long as we needed, and I was able to pick it up on a trailer to bring it back to our home. I'm extremely satisfied with the service and the price.

ROBERTESTES B. 
Rating:
5.0

I drop a cargo van off and it says drop lint well it said equipment only. Nothing about vehicle. So I parked it next to the vehicles. Guy come out yell it has to go where the equipment goes. Ok no big deal. But it wasn't detail. Over all service was great.

Teresa H. 
Rating:
5.0

Have rented from the Chippenham location several times in the past, haven't had any issues.

SHAYANL S. 
Rating:
5.0

The online check-in really does not help, as you still have to go through the motions onsite- license review, etc.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

JOSELUIS S. 
Rating:
5.0

Great service always !

EDGARARCHER C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWBREWTON F. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

PATRICKHENRY P. 
Rating:
5.0

Customer did not leave a comment.

SHAYANL S. 
Rating:
5.0

Customer did not leave a comment.

KEITHSHANE A. 
Rating:
5.0

Customer did not leave a comment.

ANDREAFISK M. 
Rating:
5.0

Computer problems at check in caused slight delay, but staff very friendly and helpful.

COWANERVIN R. 
Rating:
2.0

Customer did not leave a comment.

YOUNGTAE K. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

The folks at this location are kind and professional

TOMLEE B. 
Rating:
5.0

Staff was very knowledgeable and accommodating. Answered all questions and concerns

Jacquelyn P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NOREEN J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDITH MAE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Torrey W.  |  First Impressions 
Rating:
5.0

Only concern was, uhaul provided me with a lock with just one key and the associate stated they didn’t had a key. There’s a missing key somewhere and I’m not allowed to use my own lock. The comfort was the cctv system.

William L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morgan H.  |  First Impressions 
Rating:
5.0

Wonderful experience, great customer service

BRUCE W.  |  First Impressions 
Rating:
5.0

Friedly staff and convenient

Willie D.  |  First Impressions 
Rating:
5.0

Ozzie and Kurt were extremely accommodating. Walking into the site, I had to sign my storage lease, head down the road to unload at the storage site and then return my trailer to another location. Kurt and Ozzie made it easy for me to do all 3 at one stop. The site was also EXTREMELY busy at the time of my arrival. Ozzie was super organized and engaging with conversation. Five stars!!

William L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NOREEN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joann M.  |  First Impressions 
Rating:
5.0

Everyone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!

ROXANN K.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top