Customer Reviews for U-Haul Moving & Storage of Citrus Heights

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Citrus Heights

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benjamin m. on

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Ronson S. on

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pamela m. on

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Easy, fast and the employees who helped us were pleasant and friendly.

evelyn stolen b. on

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This storage was vacated before 7/9/19. Yet I kept getting calls and fun emails until the last one on 9/16/19. Finally Kevin listened-thank you. I have no comment about anything else because above.

Linda F. on

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Excellent staff. Excellent service. Very attentive, informative and great to work with. Other UHaul locations could use their approach to the service of customers. Thank you for the continued excellence.

John L. on

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some things had been spilled in the cup holders and not cleaned.this left a sticky residue in 3 of the cup holders. That is a relatively minor matter compared to how the vehicle operates. The truly important things all were excellent. One more minor matter, wiper blades that work at removing visual obstructions are a necessity. Wiper fluid, even water, would be nice. I would be remiss if I said that the hand truck that’s affixed to the rear inside cabin and then zip tied with a breakable zip tie wasn’t an obstruction. There is also the matter of taking up space for better ease of packing. Overall the experience was great & I have already told others about it. Thank You, John Lee

Travis R. on

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We were called on 9/13 telling us we could NOT. Pick the truck up until 9am as they do t open until then. We had reserved the truck for 8am on 9/14. When we get to the store at 9am we are told that the person who called us mixed their days up and it was available at 8am. Then the truck didn’t have gas so the clerk had to go get it. It took about an hour to rent the truck. The clerk we worked for we could tell had a lot on his plate and was still extremely professional and courteous to our time restrictions. Returning the truck online was amazing as it was PACKED in the store on 9/15. The online experience was quick and just a few pictures before we were back on our way.

Rosezena B. on

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Tyler was very professional. Communicated well above policy and procedures. Made my overall experience amazing. Thank you Tyler and thank you Uhaul!

wanda s. on

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EDWARD E. on

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Ken G. on

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Steve M. on

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Dawna W. on

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I love this store and their employees go beyond being excellent I use UHaul frequently for both my job and my home life. This store is my favorite and I like going to only this store. Excellent customer service skills. Thanks UHaul for keeping it simple.

jim s. on

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I was not informed a truck was blocking the exit drive.I had to back around the all of their equipment with out assistance to get out the in bound lane.

Deborah P. on

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The guy that waited on me at the counter was when I picked on the trailer was fantastic. I had him last time and he was great. Unfortunately I do not recall his name but has brown hair that almost touches his shoulders. I want to say Josh or possible Clint.

Vivienne D. on

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Continue doing what you do! This facility is my "go to" for moving and storage needs. Great staff, clean, friendlt atmosphere.

Stephen G. on

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The person who took the call for the reservation sounded like some lady who was on speaker phone in a bathroom and started the experiance off not so great once I got there the people who worked the location were down to business and great at what they do. They quickly took care of business both at rental and return.

Edward J. on

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I recently reserved a trailer online. When I arrived, i gave them my reservation number and then asked if they had anything larger. The person helping me said yes but that it would have to be returned before the morning. I ended up doing that and everything went fine with the rental. A few hours later I got a call from somebody asking if I was still going to rent the original trailer I reserved. I told her that I got a larger one when I arrived. She said, "Thanks for letting us know" and then hung up. When i went back to look at the charges, I was charged for both trailers. I was just going to let it go but I figured since I received this email about Giving a review I would let you know. Thanks.

Tina L. on

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The inside of the truck was very dusty and the had only one side truck there

Milton m. on

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Monica B. on

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JAMES MEADOWS U. on

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James M. on

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I am always very please with the level of service I get at this location and it is worth the extra 4 miles I travel to get here vs other places closer to my home.

David B. on

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Sandra M. on

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This place was great, very happy with the job that the young gentleman did with dispatching us. Thank you!!

Robert S. on

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Excellent services.

Elana B. on

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Excellent staff! Friendly, extremely helpful and professional. I think his name was Taylor. That young man probably deserves a promotion!

Michael R. on

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I showed up nearly an hour early from my reservation time. The Young man at the counter said no problem, and got my transport hooked up to my truck. The man working the yard was very kind and respectful towards me. I have used this location several times now, and every time has been AAA customer service. Thanks again: Michael Riley

Mark A. on

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joseph b. on

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It was all good

Neil M. on

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When you change the location and thereby double the price, please call to warn me

Craig S. on

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Kerry P. on

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Very friendly and efficient customer service! Thank you!!

Gracious N. on

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Car was smelling cigarettes

Chris D. on

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Happy!

Nicole E. on

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Only gave 4stars due to on my last trip unloading my storage the alarm went off up by the office. Sirens and flashing lights no one ever came to check it. Other than that it's been the best u-haul.

jennifer b. on

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There are not enough people at this facility. The people who are there are extremely overworked. They are also very courteous and understanding.

Neil D. on

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Very well maintained facility and a very professional and friendly staff.

Nicole E. on

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It was extremely fast staff answered all my questions.

Athena T. on

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Bathrooms are very dirty, people working there are not trained well. The lady there does know what to do

JEREMIAH P. on

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This was a great place to store our stuff. I highly recommend it.

elias m. on

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Muy mala actitud de los empleados al querer hablar de mi negocio con la compania no dan informes ni de uno mismo pesimo trato y no entendimiento para ayudar

Pat B. on

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I paid my bill sometime between August and November of 2018 and am STILL being harassed by you.

Neil D. on

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Friendly and professional staff. Nice facility.

Cedric M. on

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Joan O. on

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Both your customer service people as well as your storage facility people were very kind, friendly & most helpful & we thank you all very much.

Gloria W. on

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Good service no complaints

Katie L. on

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Every staff member was extremely friendly and helpful and went above and beyond!

Karla F. on

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The staff was very helpful and friendly. I know our stuff is safe!

Rebecca M. on

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Told the rep I had a 1-bd apt sized amount of stuff to move and barely fit all of it in the space he gave me. Wish I had a bigger space, but it all worked out. Otherwise, it was a good experience.

Doris M. on

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Thank You

Summer B. on

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When returning the vehicle I had one certain employee who was very rude over the phone and sounded like I was wasting her time. Your comment box will not let me explain in full please call. I am very

Patty l. on

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A couple times I went into the office, nobody was to be found. Every time I called, it rolled over to an answering machine where I was put on hold. A few times nobody ever picked up the phone.

Douglas F. on

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They have great customer service skills and get you in and out with no hassles.

LYNN O. on

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If not for the cost. I would have stayed longer

JEFF R. on

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The facility was clean, well maintained, and the staff is very helpful. A pleasure doing business there.

PAUL M. on

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It was a pleasure dealing the staff at this U-Haul. Dropping my household items off to be put in storage was my first California experience after moving from back East. Drew and crew were awesome!

latrell S. on

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They were nice when I first scheduled the truck. Then when I returned it they charged my debit card twice what I owed them. They were not nice and not willing to adjust the charges.

Diana D. on

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Bathroom needed attention both times I was there. Otherwise the rest of the facility was clean.

stephanie f. on

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Andrew and his crew by far made up for the horrible experience I had had thus far with this company- previous Uhaul locations and employees were unhelpful, rude and UNTRUTHFUL

MICHAEL S. on

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Your a GREAT STAFF! Very good Customer Support!

Katherine S. on

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The only thing I had concern about was when I first moved into the unit, it was strong with the smell of weed. I worried that people were either growing there or transporting which attracts rodents.