Customer Reviews for U-Haul Moving & Storage of Citrus Heights

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Citrus Heights

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Joshawa T.
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Customer did not leave a comment.

Christina S. | First Impressions |
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Customer did not leave a comment.

Ray M. | First Impressions |
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They are the best!!!

Carmen M.
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Customer did not leave a comment.

Roger G.
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Customer did not leave a comment.

tex R.
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Customer did not leave a comment.

John J.
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Customer did not leave a comment.

Brian B.
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Customer did not leave a comment.

Dominique F.
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I think there should be some way to balance out the cost of rental. $87 from Coeur d'Alene Idaho to Citrus Heights then it was $440 to bring a trailer back from Citrus Heights to Coeur d'Alene. That is quite a spread. I'm happy with the stores and the service and the quality. The price made me want to 🤮

Kris W.
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Customer did not leave a comment.

Gary H.
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Customer did not leave a comment.

Sarah H.
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It was so easy and organized. I would definitely use again and recommend. Also, very affordable!

Kevin M.
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Customer did not leave a comment.

Christiana C.
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The online check in was a joke. It took 40 minutes to verify my identity and then they connected me to a chat where I had to re do the process. It would have been more simple and fast to check in with a employee. I rented the truck for 7 hours and I was in a hurry and wasted time with the online check in. Other than that, the location is great and affordable.

Cortney S.
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After uhaul corporate customer service almost ruined my move and showed no sympathy when the equipment i reserved was not available this location went above and beyond to find me the AT trailer I needed. Im very thankful for this location and they saved you a customer.

Tom D.
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Amado Hernandez is your best attribute at this location. He always remembers me from past rentals, always ready to help and also make thoughtful suggestions on rental equipment that I may not have thought of. He is wonderful and is the only reason I come to this location. He deserves to be recognized for his outstanding customer service and efficiency. Thanks Amado!!

Carolyn S.
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The truck i requested was to have a lift. What I received was a truck that had a ramp. I was not the one who picked it up so I didn't know until I was brought to my house. very disappointing.

Natisha P.
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I left my sisters phone in the van and the employees stole it. Called in told them we left it on the seat which we seen. They had one representative who lied on the phone then another who cursed at me when asking about the missing property. They gave me a number to a manager who didn't answer or have a voicemail. I will be calling in again and going to the office again. They won't look at cameras and cooper refused to give me the other employees name.

Dana G.
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Customer did not leave a comment.

Raul E.
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Nothing. As usual, this Uhaul facility provided excellent service. Keep up the good work. Thanks.

Frederick O.
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Warn customers that it is normal for a 26-foot truck to make a very loud and sustained noise when the brake pedal is depressed before turning on the ignition. Note: In this survey, this question is missing for the Rental Pick Up Location: "Were the personnel helpful?" My answer is YES!

Ryan P.
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Although there is a box truck shortage in CA, Manager Andrew guaranteed a 15 ft truck would be available for me. I received the links that were to be used/followed. They are garbage. UHaul needs new IT people. Because even checking in online the day of pick up went side ways (I was going to pick the truck up via mobile app/online). I freaked out & went to the store and got Amando. I explained my concerns of showing up at midnight to get a truck when the online system has failed every inch of the way. I asked if it was possible to get the 15ft truck right then & there to be safe. At first there wasn't any trucks yet returned. I got more nervous as we were about an hr away from them closing. Tyler, another employee (was there each time I was there) stated he'd go check behind the building as some trucks had returned but hadn't been checked in. Amado assured me all would be fine, then reviewed my contract and asked a few additional questions. After explaining the situation he was able to give me a better rate - Thus saving me money. Tyler cleaned & prepped the truck then brought it around. I took the truck - it was in fact clean, the gas in the tank actually matched the paperwork (I'd seen some reviews where some said the opposite). My experience was honestly great. All of the staff were VERY helpful and compassionate about my move and how the whole week - relating to this move had gone wrong?! LOL UHaul on Auburn Blvd was the ONE solid, reliable thing that went right. I can't begin to explain the stress that left me when the guys made everything go right.

Sonja T.
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The pickup truck I rented was not clean, and had many dents that had not been stickered. The outgoing mileage was incorrect. A dolly was in the bed that I had not requested to rent. The next morning, when I went to load my personal belongings, I found an oily substance in the truck bed. This vehicle had clearly not been processed after the last rental. The inside of the windshield was filthy, with steaks and smudges, making it difficult to see thru. This is the second pickup I have rented here, and both have wreaked heavily of cigarette smoke. During a pandemic, I would expect the vehicles to be presented to renters in a much cleaner condition.

Dana C. | First Impressions |
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Truck left handle was missing. As a result, I fell off truck and scraped up my back. In significant pain to date. UHAUL paperwork shows storage access GATE hours as 5am to 10pm. Rented truck late in day, 2:00pm. Due to return truck and store items by 6:30pm on sat Oct 31,2020. Fell off truck which delayed return of truck and stopped to fill up gas to FULL status. Truck mileage was 56947 at UHAUL, returning mileage @7:42pm was 56953, BUT, we couldn't access the storage gate for entrance. We looked at our paperwork and receipt given to us by office and it states STORAGE ACCESS 5AM to 10PM. This was the deciding factor for closing out my current storage and moving to a closer storage facility. Unable to store my truck filled items in the unit and being told by staff that the area and facility deals with theft of gas and breaking into storage trucks, I drove the truck to my residence and secured it with a lock. I had to go to work at 3:30am Sunday morning and my vehicle was still parked at the UHAUL site, so I paid for a LYFT to take me to the UHAUL facility to pick my vehicle up, so I could go to work and reduce the possibility of theft. Also, I rented a truck earlier in the week for a ground unit that wasn't available. I paid for a truck that I couldn't use. Manager Andrew DID compensate me for this inconvenience. However, October 31, 2020 was a horrible, painful and stressful situation. I have left a storage facility to move to one of your facilities because of proximity and gate access, only to discover at night that the gate hours are no longer 5-10pm as your paperwork suggests. NOT happy.!

Terri N.
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Customer did not leave a comment.

Robert S.
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Clean the windshield.

Scott L.
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Customer did not leave a comment.

Anton B.
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Customer did not leave a comment.

Mike R.
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Customer did not leave a comment.

Barbara M.
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Regional had called them as well as myself for 3 days with no response. On day of drop off I had to wait for the manager Andrew but after that everything was okay.

Amanda B. | Overall Experience |
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Hey! I haven't left!

Anastasia P.
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Not happy that the size truck i reserved was not available had to get a smaller one which made easy take longer had to do three trips and still was not able to finish. Also no ramp on the smaller truck

Jennifer J.
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Customer did not leave a comment.

Lola T.
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The inside of cab not wiped down, ashes and dust all over dash. No sun visor on drivers side.

James R.
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Customer did not leave a comment.

Natalie S.
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I wanted to use the contactless, mobile check in, but I could not figure out how to access it. I wish there were instructions. I ended up having to wait in line when I arrived in store.

Kevin J.
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Customer did not leave a comment.

David F.
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Customer did not leave a comment.

Kirill C.
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Customer did not leave a comment.

Christopher B.
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That was the most disgusting and terrible experience i have ever had with Uhaul. After. Moving all day with my truck, check under the driver seat to make sure i didnt srop anything through out the day only to find an OPENLY EXPOSED INJECTION NEEDLE. At any point during moving i could have reached underneath the seat and stabbed my hand with the end of the needle. This was absolutely deplorable and unaccepltable and will bever be returning to this location to rent a moving truck again.

GAIL G.
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keep up the good service

SHAREN V.
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Customer did not leave a comment.

Christopher M.
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Customer did not leave a comment.

Luis V.
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Looks like my rental never gave wash dirty van

George P.
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Web-based check in had issues that delayed pickup of the vehicle. Vehicle exterior was very dirty, making it hard to identify and body damage. I was charged for 23 gallons of fuel even though I returned the vehicle with more gas than when I picked it up. Eventually I was refunded but a considerable amount of my time was wasted.

henry J.
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Customer did not leave a comment.

Paul T.
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Customer did not leave a comment.

Samuel H.
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When I received the truck there was a foul smell like cigarettes and truck was not completely clean in side. When I pulled out parking lot, I took it to near by cash wash and vacuumed in side. Wipe down inside car with cleaning supplies. Plus air fresh the car with a new smell.

Nashiya R.
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Tyler was very helpful per usual. Thank you

Anthony G.
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fantastic experience

buster B.
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Customer did not leave a comment.

Ronald B.
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Customer did not leave a comment.

Matthew C.
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Quick check in and we had the truck. Easy experience and the staff was great.

Virginia W.
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Customer did not leave a comment.

Lawrence M.
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Though your location didn't do it, a call that rentals have not yet returned and are therefore not available yet would be nice for those who have reserved one...

Sinan A.
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Thanks

Kelli D.
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Customer did not leave a comment.

Selene H.
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Have more staff available during busy hours of pick up (morning). I had a 9AM appointment for picking up a 6x12 trailer. It took me 40 min just to get to the counter after waiting in line that long.

Debra s. | First Impressions |
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Thank you

Chris B.
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Customer did not leave a comment.

jerrold S.
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Online pick up directions were a bit confusing.

Nicole P.
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Customer did not leave a comment.

Matthew C.
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Everything was so easy. The website was easy to use and understand. The location we picked up the truck was easy to find, clean, personal polite, informative and professional. Returning the truck was also very easy. Check in and out were a breeze. No suggestions for improvement.

THOMAS M.
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I wanted to extend my rental time, the phone call said it would be aprox. 20 min. I next tried to chat, it took 15 min. to get anybody to chat with me. These times are disturbing and not good. Your trailer was great but maybe a little faster on the phones.

Samantha B.
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I came to pick up my uhual through the app, it gave me a uhual number and said it was ours well while I was going through the steps to continue one of the employees gave my uhual to someone else. When I went in to ask about it and get a different uhual the front desk ladies were completely rude. Any questions I had they gave me attitude and said it wasn't their fault that I hadn't finished up completing the steps. I thought it was horrible customer service and I will not come here again.

Kenneth M.
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Customer did not leave a comment.

Christopher H.
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From past experience we anticipated problems and delays with pickup but have to say this experience was great and would gladly use UHaul again

Movses K.
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Customer did not leave a comment.

Pavel C.
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Customer did not leave a comment.

Judith H.
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The agent we talked to on the phone could have told us about the insurance and rates a bit more thoroughly. We were told the rental was $29.99, it actually was nearly $60

Marlin S.
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Customer did not leave a comment.

Moses C.
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Customer did not leave a comment.

Terry M.
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Customer did not leave a comment.

Mark R.
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Uhaul needs to hire more help, or at least have the people working in the hitch area be able to help up front when they are slow

Hanna B.
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Helped get me a uhaul on a super busy day! I went around to several places looking for a truck rental but this was the first location to help me make a reservation on the phone when I was panicking about getting a rental.

Dee G.
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Customer did not leave a comment.

Timothy L.
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Keep customers from going to Penske trucks. And keep the employees at this location as an example for all The other UHAUL locations to step up to. So professional, so courteous and Excellence in every step of the way. Thank you !

Thomas M.
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Customer did not leave a comment.

Jeremy S.
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As always this location had the equipment we rented. The truck was there and ready to go. No contact pickup and delivery was very easy.

Jerry V.
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Customer did not leave a comment.

Arianna W.
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Ive always chose this location for uhaul rentals and this time I received a van that had a horrible urine odor and it was absolutely disgusting. Cleaning the inside would make a huge difference, especially with COVID.

Mark S.
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Customer did not leave a comment.

Iris H.
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Fast, easy, clean and make it happen type of place. Great customer service. Pleasant attitudes all around. Great energy and vibe. Thank you so much.

Robyn A.
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Customer did not leave a comment.

Rich T. | Overall Experience |
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Thank you it helped me to figure out what I was going to do before I moved into a new location again thank you very much

Ena E.
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Always cheerful group, very helpful, know how to help

Mariajose L.
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Customer did not leave a comment.

David F.
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Customer did not leave a comment.

Susan L.
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Staff were very capable, service was very fast for pick up and drop off.

Deborah C.
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The office had a COVID-19 sign requiring customers to wear masks, but one of the agents behind the desk was not wearing a mask and the customer in front of me was not. No one asked her to put one on. The agent who helped me was great- his name was Cooper.

Mario R.
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I needed a last minute small "moving" truck (10ft) - made a reservation with Budget...went to pick it up - "That truck is in the shop for repairs." No Truck. Drove about two miles to U-Haul - badda bing - they had a truck AND it was $.10 less per mile. I was very pleased and will only us U-Haul for my moving needs.

Antony N.
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Customer did not leave a comment.

Tarea S.
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Customer did not leave a comment.

Max M.
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The equipment wasn't ready because the lady could not find the order in her system. My son had to repurchase the equipment. When I called and spoke to her I could not hear her because of a loud talker in the background. I asked her to go to a different area or ask the man (loud talker) to tone it down and she hung up on me. In addition the average hold time before anyone picks up the phone is 35 missed. Worst experience with U-Haul overall. Will not be using or recommending this company.

David R.
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I can't improve anything, your staff was excellent on pickup and drop off. keep up the great work.

Sabina T.
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Customer did not leave a comment.

Victoria S.
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The lines were a little long

David G.
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It's not about the location but more general about UHaul. My reservation was changed the night before I'm scheduled to pick up to a location 12 miles away. The vehicle that I had reserved was not there when I got there and apparently they were waiting on one being returned that morning for me to rent. I think this system fails because you can't guarantee people are going to return it on time. I had to wait almost an hour to get my rental. Cooper (I think that was the rep) that helped us was very friendly throughout the process so that may it bearable.

James H.
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The truck interior was very dirty and felt unclean. It did not feel sanitized at all especially during the Covid pandemic. When I wiped down the seats, steering wheel, handles, etc. the wipes were filthy. Also, before I returned the truck, I stopped and filled up the gas to the appropriate level. When I parked the truck, I took a picture of the gas hand; however, when the person checked in the truck, he said that I owed for gas and would be charged a penalty. When I checked, the truck was apparently parked on a slant and the gauge was slightly below where it should have been. I told him I would take the truck and buy more gas. He did not charge me but it was an annoying situation. I was not pleased with this entire rental.

Ricky E.
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Overall friendliness of the staff. Didn't seem to be much of a sense of urgency even with 6-8 customers in line. Although the return was simple a quick.

Edward F.
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Used after hours return. Did not receive the email receipt and had to call. Was on hold for 10-15 minutes at 11:30 at night before simeone answered. Is it really that busy at that time of night?

Alicia C.
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I was assisted by Tyler at check in and drop off. There was quite a few customers in line at pick up , but Tyler did not let that effect his professional communication , and personal touch. At drop off noticing I had 3 tired children with me Tyler made it quick and easy. thank you!

Rosi M.
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Customer did not leave a comment.

Keith B.
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Customer did not leave a comment.

Robert M.
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Customer did not leave a comment.

Mike E.
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N/A, can't think of anything. All Good!

tyler m. | First Impressions |
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Customer did not leave a comment.

Danica B. | Overall Experience |
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Im not sure how half of my belongings were missing from my storage when I informed management when I was coming to pick my stuff up. Also unsure as to who thought they were keeping my TVs and how one was broke. Overall, glad the whole experience it's OVER!!!

James N. | First Impressions |
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Clean and organized. Helpful staff. Thank you

Sandra M. | Overall Experience |
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Very convenient, staff was always friendly. As a women, I never had any fear of going there. I always safe and secure.

PRISCILLA C. | Overall Experience |
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I had this unit for years and I felt comfortable knowing they were safe..

Robert S. | Overall Experience |
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I was given a free month and I did need the extra space temporarily. I was finally able to process all of my stuff into my new home, and I exited the storage facility. I thank U HAUL for helping me with the special on the storage.

Stormy S. | Overall Experience |
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Customer did not leave a comment.

Amanda B. | First Impressions |
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The staff was friendly and helpful.

Rolshawn W. | First Impressions |
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The agent at the front desk who also helped was very nice . He also gave very good direction to my storage unit

Mathew J. | Overall Experience |
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Customer did not leave a comment.

Jennifer D. | Overall Experience |
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Customer did not leave a comment.

Raushanna M. | First Impressions |
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I received extraordinary service from Amado Hernandez! He is a 5 star employee! Raushanna Majeed 916 676-6462 Thank you so much

Danielle O. | Overall Experience |
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Nice staff very clean and well-lit and the employees work well together

Charles F. | First Impressions |
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All the staff was very helpful and friendly!

Judith H. | Overall Experience |
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Customer did not leave a comment.

Kimberly W. | Overall Experience |
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We become repeat customers because we crave good energy, we are rememberd, we are treated like family, respect is there! Treat these guys good, that vibe you look for is here in these guys! Thank you!

wesley t. | Overall Experience |
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After a breakin we were provided with fantastic service. Very professional and attentive. Even gave us a new lock and keys. We'd definitely recommend this facility.

Maria L. | First Impressions |
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Despite the issues with computer system,that was out of the employees hands,customer service was great.Being such a large organization, U-haul’s computer system should be top of the line.For both side

Cergio L. | First Impressions |
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name (Sergio) Took 2 days to get my access card Units next to my unit broken in to First day in, unit had a pc of the metal door frame fell ofhit the back off my head Contacted my attorney

Sara L. | Overall Experience |
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Thank you for your accommodation 😀

Natalie G. | First Impressions |
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Great service always at this location.

John R. | First Impressions |
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So nice to have someone who knows the sign language! I am deaf and that was pleasing experience.

Dennis B. | First Impressions |
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Everything about moving sucks,but u-haul made it a one stop shop with trucks to move your things to a place to put also.

Sonia S. | Overall Experience |
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Management is very knowledgeable about job. As a result Excellent service from all. Thanks

Brenda M. | First Impressions |
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Staff was friendly, knowledgeable and efficient. In a matter of 3 hours we had rented a truck, loaded it, unloaded it into a clean storage unit. Appreciate the flexible hours & security for storage.

Griselda Z. | First Impressions |
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Great service! very clean storage units.

Sean M. | Overall Experience |
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I was told that my month would be prorated for the final month by the lady that I spoke with, but when I spoke with the man from the facility he informed that i would not be prorated. This is the sec

Brenda B. | Overall Experience |
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My reservation wasn't there when I went to check in so I didn't get the unit size or location I needed. Actually, the person working didn't even look up my reservation which I was promised they had.

evelyn stolen b. | Overall Experience |
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This storage was vacated before 7/9/19. Yet I kept getting calls and fun emails until the last one on 9/16/19. Finally Kevin listened-thank you. I have no comment about anything else because above.

Sandra M. | First Impressions |
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This place was great, very happy with the job that the young gentleman did with dispatching us. Thank you!!

Nicole E. | Overall Experience |
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Only gave 4stars due to on my last trip unloading my storage the alarm went off up by the office. Sirens and flashing lights no one ever came to check it. Other than that it's been the best u-haul.

jennifer b. | Overall Experience |
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There are not enough people at this facility. The people who are there are extremely overworked. They are also very courteous and understanding.

Neil D. | Overall Experience |
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Very well maintained facility and a very professional and friendly staff.

Nicole E. | First Impressions |
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It was extremely fast staff answered all my questions.

Athena T. | Overall Experience |
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Bathrooms are very dirty, people working there are not trained well. The lady there does know what to do

JEREMIAH P. | Overall Experience |
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This was a great place to store our stuff. I highly recommend it.

elias m. | First Impressions |
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Muy mala actitud de los empleados al querer hablar de mi negocio con la compania no dan informes ni de uno mismo pesimo trato y no entendimiento para ayudar

Pat B. | Overall Experience |
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I paid my bill sometime between August and November of 2018 and am STILL being harassed by you.

Neil D. | First Impressions |
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Friendly and professional staff. Nice facility.

Cedric M. | Overall Experience |
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No additional comments

Joan O. | First Impressions |
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Both your customer service people as well as your storage facility people were very kind, friendly & most helpful & we thank you all very much.

Gloria W. | First Impressions |
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Good service no complaints

Katie L. | First Impressions |
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Every staff member was extremely friendly and helpful and went above and beyond!

Karla F. | First Impressions |
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The staff was very helpful and friendly. I know our stuff is safe!

Rebecca M. | First Impressions |
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Told the rep I had a 1-bd apt sized amount of stuff to move and barely fit all of it in the space he gave me. Wish I had a bigger space, but it all worked out. Otherwise, it was a good experience.

Doris M. | Overall Experience |
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Thank You

Summer B. | First Impressions |
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When returning the vehicle I had one certain employee who was very rude over the phone and sounded like I was wasting her time. Your comment box will not let me explain in full please call. I am very

Patty l. | Overall Experience |
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A couple times I went into the office, nobody was to be found. Every time I called, it rolled over to an answering machine where I was put on hold. A few times nobody ever picked up the phone.

Douglas F. | Reservation |
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They have great customer service skills and get you in and out with no hassles.

LYNN O. | Overall Experience |
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If not for the cost. I would have stayed longer

JEFF R. | Overall Experience |
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The facility was clean, well maintained, and the staff is very helpful. A pleasure doing business there.

PAUL M. | Overall Experience |
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It was a pleasure dealing the staff at this U-Haul. Dropping my household items off to be put in storage was my first California experience after moving from back East. Drew and crew were awesome!

latrell S. | Overall Experience |
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They were nice when I first scheduled the truck. Then when I returned it they charged my debit card twice what I owed them. They were not nice and not willing to adjust the charges.

Diana D. | Overall Experience |
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Bathroom needed attention both times I was there. Otherwise the rest of the facility was clean.

stephanie f. | Overall Experience |
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Andrew and his crew by far made up for the horrible experience I had had thus far with this company- previous Uhaul locations and employees were unhelpful, rude and UNTRUTHFUL

MICHAEL S. | Overall Experience |
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Your a GREAT STAFF! Very good Customer Support!

Katherine S. | Overall Experience |
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The only thing I had concern about was when I first moved into the unit, it was strong with the smell of weed. I worried that people were either growing there or transporting which attracts rodents.

No reviews have been submitted for this location.

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