Kanija and her staff where friendly, helpful and very well informed. Everyone there worked together to get me the help I needed and make my U-Haul experience fast, easy and enjoyable. I wouldn't go anywhere else!
timothy w | Overall ExperienceSelf Storage Units in Sacramento, CA, 95841
U-Haul Moving & Storage of Citrus Heights
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Kacy or KC was very rude there was always a problem unlocking my storage after a late payment was made they would charge my card on file without my permission or auto pay initiated. After 15 yrs here my treatment by the assistant district manager who is the owner sister was unacceptable I would never recommend anyone to this facility. I hope the new manager there can turn things around because she was very nice
PHILLIP L | Overall ExperienceU-Haul has really upped their game since my previous experience. very smooth, no hassles
Clement S | Overall ExperienceStaff not friendly nor helpful at all. Elevator is broken since we put our stuff and more than a year and still not fixed. Staff nor the manager did not even offer help at all. A lot of stuff around the storage some people left their stuff because they can't carry in their car. We will not store our stuff ever again in this storage.
Eleseto C | Overall ExperienceNo
MARCO R | Overall ExperienceStaff very patient and helpful even on a busy Saturday!!
Sydni J | Overall ExperienceMi mayor problema al mudarme fue que la unidad estaba en el segundo piso y el elevador estaba fuera de servicio. Eso fue para mi un gran inconveniente. Además el cerrojo de la unidad tenia señas de que había sido cortado anteriormente.
Angel D | Online Move InI was given a unit on the 2nd story and the elevator doesn't work and I can't carry my stuff up a flight of stairs because I was in an accident not to long ago so it has been all for nothing I'm very disappointed. And top it off I can't find a phone number to have this issue possibly fixed.
Adam B | Online Move InI had an issue with my return that "policy" denied any remedy for... simply "NO."
chad m | First ImpressionsThank you for working with me with everything.
ELISHA W | Overall ExperienceThere was an exterior door 10 ft from my unit. I was not allowed to use it even though I was sold on the unit based on the proximity of this door by the staff. When I got to the unit, I found out I would have to load my unit from the other side of the building. So we have a building behind 8ft chainlink with razor wire and electronic gates that has doors that MUST stay closed and LOCKED 24/7 and can't be used for ANY reason. My only complaint is the convenience factor gets 1 star. 🙁
COLIN S | Overall Experience5 stars they go above and beyond to help ppl I highly recommend!!
JOHNATHON N | Overall ExperienceThe store manager is so kind and friendly! Viola was the best!
SIRREON G | First ImpressionsI could'nt figure out how to turn on the hall light. The customer service is always good. You need more people at that facility. The manager was alone and had a line of 8 folks. He was doing execellant and folks were patient. I do need to check and make sure all my items are there. Funny thing is the move out manager asked me when I paid my last fee. "Do you remember everything in there?" What? Strange. Definately gotta check my items.
Andrea O | Overall ExperienceThe staff is excellent, professional and personable. This facility is clean and secure and I am very pleased with their service.
DORIS W | Overall ExperienceVery good experience as usual.
Cynthia M | First Impressions