Great customer service, I ended up buying a hard-wood dolly because there was no equipment available nearby, but the staff is very friendly and attentive, I would highly recommend to my friends U-Haul 5220 Auburn Bl.Victor C.
Customer Reviews for U-Haul Moving & Storage of Citrus Heights
Sacramento, CA 95841
(N Of Madison)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had the reservation at 6 PM on 6 of November 7500 Auburn Blvd, but the guy was gone. I rescheduled for next morning at 10 Am at the same location, that time he didn't let me leave my personal vehicle on the uhaul property. Finally I had to do another reservation at the different location. Before I moved the uhaul guys asked me to return the vehicle with the same level of gas, so I made a picture of dashboard. Before I returned the vehicle I put one and half a gallon of gas in the truck. After I returned I made another picture of dashboard, the gas level was more than the time that I picked up, I was driving 13 miles. When I received the statement from uhaul, I was charged money for three gallons of gas. In total the vehicle used 4,5 gallons of fuel for 13 miles. I am not agree with you and it's so low customer service experience.SAIDMASOUD M.
Everyone is friendly and fast. Store is well equipped for all your needs.Mark V.
Customer did not leave a comment.Ronald M.
There was a problem with the parts order, they seem to have been taken by another facility. the service tech went above and beyond to track down the parts and go pick them up. It's unfortunate that I had to wait so long but overall a good outcome. Again a big thank you to the service tech!!Robert L.
Kortne is a spectacular representative of the brand. Her skills in customer care and support are exceptional.Robert E.
Customer did not leave a comment.Omid R.
We were clearing out our unit and Amanda made it super easy and convenient, thanx Amanda!!Troy A. | Overall Experience
Customer did not leave a comment.WENDY C.
Awesome People at Auburn Uhaul. I recommend this location, and gives them 10 🌟⭐️. They have mobile pickup and drop off that’s easily done at your convenience. Moving can be a hassle, let Uhaul help!Shanique R. | First Impressions
Customer did not leave a comment.Kelsey L.
Customer did not leave a comment.Bob S.
Everything was great - I was in a hurry and the rep got me out quick - much apricated.Eugene H.
Customer did not leave a comment.angelina R.
Wash the windshield. It was really dirty.merdith T.
The manager is a lady and she is incredible.Robert D.
Customer did not leave a comment.Rachel B.
Customer did not leave a comment.Lorraine H.
Customer did not leave a comment.Richard J S.
Have more employees to help customers. I put gas in the truck I rented and the guy made me go put more in or he was going to charge me$31. RidiculousNichol H.
My storage unit was broken into in January and attempted to break in sometime later. I was given my last month free but nothing before it. The staff was polite and helpful but I became incredibly frustrated that this happened twice in a year.lafu g. | Overall Experience
It was a pleasant 12 yearsMATTHEW A. | Overall Experience
Customer did not leave a comment.DENNIS C.
Customer did not leave a comment.JUAN B.
Customer did not leave a comment.Darrin F.
Customer did not leave a comment.Patricia K.
Fix your computer system, so you're not calling people about a late truck that's not late at all!maria A.
Customer did not leave a comment.mohammad N.
The employee who helped me was extremely efficient and welcomingMichelle M.
Customer did not leave a comment.Vaughn C.
Customer did not leave a comment.Andranik K.
Amanda and team were friendly and helpful; the process was easy. We accomplished what we needed to.kurt J.
Customer did not leave a comment.Carlotta F. | Overall Experience
Customer did not leave a comment.ASUNCION E.
Customer did not leave a comment.Christine S.
Customer did not leave a comment.George J.
I had to wait 15 min for check out.Cheryl T.
Only thing is, honestly if it's safe to leave the key in the back, shouldn't the customers that request it, should have it loaded in the back with the key.. doesn't have to be on every truckShanique R.
very pleased with the service and quality of job resultsron M.
Customer did not leave a comment.Danielle R.
Customer did not leave a comment.Fatima C.
Why was I charged 15 to drop off the truck?Frank A.
With very few exceptions the staff and the location have been great.Jack F.
We were moving to Iowa, and had a time crunch. Big Mike MADE it happen. The tow hitch looks great and was done before I knew it. We can now head off with peace of mind. Cecilia FeserCecilia F.
Customer did not leave a comment.Fred W.
Customer did not leave a comment.myong K.
Customer did not leave a comment.Victor R.
Customer did not leave a comment.Shelly W. | First Impressions
Staff was friendly and professional. They helped me to have a successful move working with my movers well and with care.toni E.
Friendly Staff. Thank youColin C.
Customer did not leave a comment.Jodene E.
This is my 2nd rental in just a few weeks. The staff was friendly and professional but on both of my recent rentals they attempted to add unwarranted fuel charges. I take pictures both when I pick up the truck and when I return it....both times the pictures very clearly show I provided more fuel than was in the tank when I returned the vehicle than when I first picked it up. In addition, I found that the fuel levels indicated on the rental contract were inflated relative to the actual level when I rented the vehicle and first turned it on. This whole scenario smells like a blatant and fraudulent attempt to increase the stores income. Had I not had pictures before and after I would have had no proof of this dishonestyRick H.
Nothing! Staff were wonderful and so helpful!Sara P.
Never ever rent a storage space from this business. I ordered everything online because it stated it was available. The unit I wanted was not available! They had to get it ready, I waited for two hours. I had also hired a moving helper for 3 hours at $120 bucks an hour this place took two of those hours. I lost money. Then I was over charged. You have to buy their locks but only the most expensive lock was available, but their inventory stated they had 120 of the inexpensive locks available. My over all experience was horrific and cost me alot of money. Don't get a storage unit from this business.Patricia O. | Overall Experience
Customer did not leave a comment.Alyssa B.
Staff was very pleasant and helpful. Picking up and returning my rental was fast and it was clean. I would definitely use them again.Sheridan H.
I think having more staff on hand might be helpful. There is only one person manning the whole place. When I wait for him to help someone else pump propane before we were able to ask questions about a possible returned item.NEEL U.
Customer did not leave a comment.moonglow D.
Both check-out and check-in was fast, easy, and your employees were all very nice to work with.Fred F.
Customer did not leave a comment.Chris G.
Friendly helpful staffAndrew S.
Customer did not leave a comment.Jon M.
Customer did not leave a comment.vanesa M.
Borderline criminal discrimination. Worst uhaul in the northern valley tied with 600 Country drive in ChicoLAURA C.
Service was excellent. Everyone was very friendly and knowledgeable.Andrew H.
Customer did not leave a comment.Robert K.
Every thing looks greatmSayed S.
Customer did not leave a comment.chester S.
Customer did not leave a comment.Anthony B.
The agents were so helpful and professional. I appreciate the excellent service! Thank you!!Janice P.
Super friendly service everything went exactly as I expected superEarl E.
Customer did not leave a comment.Dana B.
When you tell them that you do not want the insurance on a trailer,and they still charge you anyway. Them asked me twice if I wanted it and both times I said no, and they charged me Watch this because this is the 3rd time they have done this. Besides that they had great serviceDEAN D.
Customer did not leave a comment.JULIE M.
Man out in garage was so nice.Anne J.
Customer did not leave a comment.john E.
Technician did a great job!Jan F.
Customer did not leave a comment.senica G.
It took more than 6 weeks to get the part for my hitch install in stock, which wouldn't have been as big a deal if the system hadn't told me it was in stock, and let me schedule an appointment just a few days after I placed the order. When the part did finally arrive, I took my car to the location at the scheduled appointment time. They told me over the phone it would take about an hour. I was in the waiting area for 2 hours, and my car never moved from where I dropped it off. I had to get back to work, so I was forced to take an uber home and come back later in the day.Matthew J.
Hitch installer was A+++++MARK G.
Nothing, everything went smoothly and Kortnie was so amazing and helpful!Kayla F.
Amanda was extremely helpful explaining the entire process. It was a very pleasant experience.Julio M.
Customer did not leave a comment.PATRICK S.
Customer did not leave a comment.KATHY F.
Customer did not leave a comment.Keenen S.
Customer service was so friendly and welcoming.Sandra B.
Had to wait too long to check the truck inLeslie V.
Customer did not leave a comment.Daniel M.
Great Customer Service 👍!!!!Jatinder S.
I was disappointed that my reservation was not prepared. I made a reservation well in advance and they still did not have something I requested. Otherwise, swift and easy process and I was pleased the estimate of cost was very close to the final amount paid. Thanks!Amanda D.
What the hell is going on? I didn't have any rentals recently.Justin C.
The Service Was Excellent,,,,, Employees Helpful,,,, It Was a Beautiful Time ,,,,👍👍😇John J.
Customer did not leave a comment.Kim N.
The truck was not clean. I only had a quarter tank of gas, it would be nice if it was filled before I picked it up.Nick H.
Customer did not leave a comment.Viacheslav O.
This team is incredible, professional, and well informed. I have done a ton of rentals with this office, especially the last couple of months. They are always on point. Great job!Patricia C.
Customer did not leave a comment.Loren R.
Customer did not leave a comment.Alan D.
It would be great if U-Haul had an app for things like remote pick up, drop off, etc. The website is fine, but an app would be more efficient than finding the web address every time.WENDY C.
Customer did not leave a comment.Teresa S.
Customer did not leave a comment.WILLIAM N.
Make the milage section of the rental agreement clearer. I gave a low estimate of how many miles I would be using the uhaul and was charged again after returning the uahul. In future people need to know that they should research how far their trip will be.Bradlee S.
Customer did not leave a comment.Kayla H.
Picked up with less than a gallon of fuel and then they charged my card for several other customer's rental fees. Still fighting charges of hundreds in fees. They were no help in resolving issues. Avoid at all cost!Roger A.
everything went as smoothly as possible during return, thank youSara W.
The truck I had had a broken air conditioner. I notified the staff and they said they would take care of it. Overall a great experience!Brandon M.
Customer did not leave a comment.Dennis B. | Overall Experience
Wasn’t temperature controlled, as advertised. Every time I visited the storage unit it was 100°+.Shayaaron M. | Overall Experience
The staff were very helpful for all my needs. Excellent customer service. I would recommend this place for everyone.Samuel K. | Overall Experience
Ty for your wonderful staffLynn U. | Overall Experience
Customer did not leave a comment.Linda M. | Overall Experience
Customer did not leave a comment.Wanda H. | First Impressions
Thank you for your service.LAVELLE W. | First Impressions
Customer did not leave a comment.James M. | Overall Experience
Customer did not leave a comment.Burton C. | Overall Experience
Customer did not leave a comment.TESHAWN H. | Overall Experience
Customer did not leave a comment.STEVEN L. | First Impressions
Staff is nice and professional. They really care that customers have a pleasant experience. Busy locationCarlotta F. | First Impressions
Picked this facility as no more Pods were available was told my other Pods were in Rancho Cordova only to find out that was incorrect and no one told mekim s. | First Impressions
If I had the option to rate zero stars I would . Hands down one of the worst experiences I have ever had with any company and will never recommend to anybody it’s a shock that location is still in businessMICHAEL C. | Overall Experience
After moving out on 5/11/2022, I was billed and threatened with a lien in June. It took 2 calls to straighten out your screw up.Marcus B. | Overall Experience
When you set up your account on line and go into the office to secure it, with a manager. It should not take them an hour and a half to finalize it. On line it states they have available 10 x 10 units BUT they don't. In the meantime I have hired a Moving Helper for 2 hours at $100 per hour. I only got an hour of his time, the other hour was wasted by the Manager at this facility to get my unit ready, I think. It seemed she spent more time on the phone, then taking care of business. Then I had to buy the more expensive lock because she couldn't find the cheaper one, even though her inventory said she had 54 locks their but couldn't find them? Then next day when I came in, they had plenty of standard storage locks on display in the office. I had to come back and get another unit, which I actually reserved online a another 10 x 10. When I arrived of course there are none but on line doesn't say that. Evidently they have their own items in those units, that WHY they are not available to the public. So they give me a 5 x 8 but didn't assign me a unit number, I had to go back again, and I got the unit number, when I got home my husband informs me that is the same unit number as the first one! I called to get it fixed, only to be told that I have to go back to office, customer service can't handle that. I went back was given the unit number. Plus they had to fix my invoice, I purchased a bundle of large boxes and was over charged for the bundle by $15.00. My husband goes to the storage unit, we can't use it, it's to small. I am so frustrated with this storage place, over charging me, costing me money for a Moving Helper that only worked an hour and charging me more for locks I didn't need to buy I had to find another storage place to meet me needs, and wouldn't have had to do that if this storage place correctly let the public know what they had available. Plus now I had two keep my moving truck for two extra days. This is almost $500.00 dollars extra I had to pay out of my pocket! I would never recommend this Uhaul or storage place to anyone.Patricia O. | Overall Experience
The unit I was in and a few others near it was burglarized. We lost valuable belongings including hard-to-price religious image that had been in my family since before I was born. The staff was unclear and not helpful in the filing of police report. Made us think of inside job.Ron O. | Overall Experience
All was awsome but i think your unit prices are too high. We had a 12 x 22 unit before that at another place and we paid $96 a month...big difference...but your staff is very friendly and knowledgable !!!!Steven S. | Overall Experience
My credit card was compromised so I called U-Haul and the girl took my information over the phone and charged my card. I am on an automatic deduction for every month but on my account the card is not showing. I try to re-add it and no luck!Debby S. | First Impressions
Terrible! The freight elevator broke so things were not smooth. Had to carry stuff up stairsJames M. | First Impressions
Customer did not leave a comment.Tremain S. | Overall Experience
ThanksJames F. | First Impressions
units are way too small and falsely advertised 24/7 access. old and gross looking,DANIEL O. | First Impressions
Customer did not leave a comment.Lamont H. | First Impressions
Thank you for great customer service 😊magdalena d. | Overall Experience
Customer did not leave a comment.Albert M. | First Impressions
Customer did not leave a comment.Tamela Y. | Overall Experience
Customer did not leave a comment.MICHAEL P. | Overall Experience
The staff is most wonderful and I mean each and every one of them. Everytime I would shop there they would help me to my car, just great customer service. I feel very confident storing my personal possessions knowing they will be safe.Tamela Y. | First Impressions
Customer did not leave a comment.Sheri M. | First Impressions
Kortnie, the manager has been absolutely amazing & has made an arduous situation much easier to accomplish. My storage units have been clean & ready for us when a deadline was required. Dine with grace & kindness. I would recommend patients because they are extremely busy.ALYCIA/SCOTT H. | First Impressions
Customer did not leave a comment.MICHAEL P. | First Impressions
But The bathroom was no up to par. It needed cleaning and toilet paper.LAUREN P. | Overall Experience
This location needs repairs and clean up. Some peeved that caused me to move were; my unit door was missing the insulation rubber around it making it easy for bugs and rodents to enter and there was a persistent wasp nest in the eaves above my unit. Finally when they ended the 24 hour access, which I loved so I put up with the aforementioned inconveniences; I had to leave.GRACE F. | Overall Experience
They are a good team, but sadly understaffed. Other customers took their frustrations out on them. It was hard to watch. I will say that when it is your turn the focus is mainly on the customer in front of them with very few interruptions. It just took a while. I enjoyed their personalities.Carla K. | Overall Experience
Extremely long wait times on the telephone when calling storage facility (wait times in excess of 25 minutes). Difficult to resolve concerns with corporate on the phone call.OLA C. | Overall Experience
Cooper has great customer service skills. He went above and beyond for me.Sharonda W. | First Impressions
Had a ball at the store. She was so kind. When I came back to fill the storage unit the manager walked us up and brought down flat beds for use to use. Very nice. I wouldn’t blame him for what other do but a daily check of the flat beds would be good. There was a razor blade left it blended in. But it could be a hazard for someone grabbing boxes.Carla K. | First Impressions
My tv was stolen with me right there and cameras didn’t show anything need better security I did get it back but only after looking in everyone’s locker !!!Mike W. | Overall Experience
The associates were absolutely wonderful and helped me out regularly during a time of need I was in. My only complaint is that I wouldn’t have access to my unit in later hours due to my working hours. But that wasn’t something any of the employees controlled.Daniel H. | Overall Experience
Not sure if a customers comments make a impact with Corporate. If it does, then please know this; The entire staff at 5220 Auburn UHAUL is an exceptionally wonderful team. They exhibit wonderful customer service skills, each and every time. There are times when the outcome is not to the customers liking. However, it doesn't mean the U-haul representatives did not do everything within their control to remedy a situation. This really should be acknowledged. Corporate really should provide them every tool they would need to be the best U-haul branch they deserve to be. Cooper, Chris and Skylar.....great job gentlemen! Thank you.Dana C. | First Impressions
I decided to use the "first month of storage free" offer after I rented a UHaul truck. To be honest, I figured it wouldn't be free because there would be hidden fees, etc. But when I turned in my key 5 days before the end of the first month, I was not charged. I was surprised and delighted! I needed a short term rental, and this facility was great.JOLYNNE K. | Overall Experience
The free month rent is very convenient but too expensive to maintain.Gwendolyn S. | Overall Experience
Customer did not leave a comment.Ray M. | First Impressions
Customer did not leave a comment.Ray M. | Overall Experience
My interaction with one of the customer service agents was not pleasant since he had a quite a bit of an attitude. Just letting you know the truth believe me the others were great except for one. As the saying goes one rotten potato makes the rest rotten. Nip this attitude in the bud and you’ll be sweet.Dennis K. | Overall Experience
Staff at this store was mostly new and being trained by Chris, a new manager. He was so professional and quick to support his new employees. The staff was friendly and efficient. Everyone was working hard and willing to answer questions. I would definitely come back to this site.JOLYNNE K. | First Impressions
I’m thinking the guy name was Justin that that helped us. He did such a good job for him to just be starting.ERICA A. | First Impressions
Most of the staff were friendly and very helpful. The young lady that did the actual paperwork was extremely rude and made it seem as I was bothering herLynn U. | First Impressions
Customer did not leave a comment.joel b. | First Impressions
The best storage management I’ve ever encountered in life. Armando out of Sacramento in the at the auburn location is highly professional. Outstanding staffTaren A. | First Impressions
Customer did not leave a comment.Stephen S. | Overall Experience
Customer did not leave a comment.Theresa C. | Overall Experience
The manager called me and made my day . Just when I thought I was out of options he went out of his way to help me. I truly appreciate you and your timemarcel b. | First Impressions
Customer did not leave a comment.TANYA J. | First Impressions
Excellent customer service! Definitely recommend!JAMIE J. | First Impressions
Love the place, it keeps my valued possessions safe😊Tonya M. | First Impressions
Good manager andrew and cooper was super coolQunnice G. | Overall Experience
Our unit was broken into during a break-in that involved multiple units and police responding, but nobody alerted us so that we could inventory it. We did not know until we went to the unit days later. Poor service on that part.Rodney H. | Overall Experience
Quite affordable and convinient.Dennis K. | First Impressions
The staff were insightful And helpful the Amado the manager was always available for concerns if needed. Overall great place to store.Barbara M. | Overall Experience
Customer did not leave a comment.TANYA J. | First Impressions
The first person that helped me was confused about the storage units and it took 15 minutes to get in the access gate because It didn’t work but the guy that helped me out was nice he kept going back-and-forth to the office trying to get my card to workDARRILYN T. | First Impressions
Customer did not leave a comment.Qunnice G. | First Impressions
Customer did not leave a comment.jared k. | Overall Experience
Customer did not leave a comment.phillip t. | First Impressions
Thank you so much for a well kept up storage!!Geraldine S. | First Impressions
we had a couch that could not make it in to the unit due to low pipes. And the locking mechanism is faulty.Marcus B. | First Impressions
Customer did not leave a comment.Barbara M. | First Impressions
The Manager Amado Hernandez was one of the best manager I ever meet in the company. The manager helped and solved our problem faster than I have ever seen and this comes from someone who is in a military family (which means I move around every three years) and I really recommend coming to this building and company, the smiles and the bright attitudes really helped my stressful time... muy agradecida y feliz! Gracias Señor Amado Hernández..VIRIDIANA V. | First Impressions
Customer did not leave a comment.Dana C. | First Impressions
Customer did not leave a comment.Christina S. | First Impressions
They are the best!!!Ray M. | First Impressions
Truck left handle was missing. As a result, I fell off truck and scraped up my back. In significant pain to date. UHAUL paperwork shows storage access GATE hours as 5am to 10pm. Rented truck late in day, 2:00pm. Due to return truck and store items by 6:30pm on sat Oct 31,2020. Fell off truck which delayed return of truck and stopped to fill up gas to FULL status. Truck mileage was 56947 at UHAUL, returning mileage @7:42pm was 56953, BUT, we couldn't access the storage gate for entrance. We looked at our paperwork and receipt given to us by office and it states STORAGE ACCESS 5AM to 10PM. This was the deciding factor for closing out my current storage and moving to a closer storage facility. Unable to store my truck filled items in the unit and being told by staff that the area and facility deals with theft of gas and breaking into storage trucks, I drove the truck to my residence and secured it with a lock. I had to go to work at 3:30am Sunday morning and my vehicle was still parked at the UHAUL site, so I paid for a LYFT to take me to the UHAUL facility to pick my vehicle up, so I could go to work and reduce the possibility of theft. Also, I rented a truck earlier in the week for a ground unit that wasn't available. I paid for a truck that I couldn't use. Manager Andrew DID compensate me for this inconvenience. However, October 31, 2020 was a horrible, painful and stressful situation. I have left a storage facility to move to one of your facilities because of proximity and gate access, only to discover at night that the gate hours are no longer 5-10pm as your paperwork suggests. NOT happy.!Dana C. | First Impressions
Hey! I haven't left!Tonya M. | Overall Experience
Thank youDebra s. | First Impressions
Thank you it helped me to figure out what I was going to do before I moved into a new location again thank you very muchRich T. | Overall Experience
Customer did not leave a comment.tyler m. | First Impressions
Im not sure how half of my belongings were missing from my storage when I informed management when I was coming to pick my stuff up. Also unsure as to who thought they were keeping my TVs and how one was broke. Overall, glad the whole experience it's OVER!!!Danica B. | Overall Experience
Clean and organized. Helpful staff. Thank youJames N. | First Impressions
Very convenient, staff was always friendly. As a women, I never had any fear of going there. I always safe and secure.Sandra M. | Overall Experience
I had this unit for years and I felt comfortable knowing they were safe..PRISCILLA C. | Overall Experience
I was given a free month and I did need the extra space temporarily. I was finally able to process all of my stuff into my new home, and I exited the storage facility. I thank U HAUL for helping me with the special on the storage.Robert S. | Overall Experience
Customer did not leave a comment.Stormy S. | Overall Experience
The staff was friendly and helpful.Amanda B. | First Impressions