Customer Reviews for U-Haul Moving & Storage of Citrus Heights

6,744 reviews

5220 Auburn Bl   Sacramento, CA 95841
(N Of Madison)

(916) 348-1344

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 348-1344

5220 Auburn Bl
Sacramento, CA 95841
(N Of Madison)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Margaret K. 
Rating:
5.0

Customer did not leave a comment.

Ricardo M. 
Rating:
5.0

Customer did not leave a comment.

RUSLAN H. 
Rating:
4.0

Customer did not leave a comment.

Albert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
5.0

The staff the is on point very courteous.

JOSE P. 
Rating:
4.0

Make sure staff are following covid safety protocols

Rachel M. 
Rating:
5.0

Everything with this location was excellent. The experience in ending up here was not. The original equipment that I requested was over 200 miles away AND the utter idiocy that U-haul schedulers actually thought that was OK is mind blowing and TERRIBLE customer service because it makes planning a simple move a major inconvenience. Uhaul needs to make improvements in putting the puzzle together better. This has happened to me on EVERY rental I have had with you, which is probably 15 rentals in the last 5 years...but yet, I guess there is no reason to change if we keep renting from you. It's just really, really frustrating. Thanks for at least asking.

Cheryl B. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

The outside of the truck was some what dirty. I had reserved a utility dolly and there was not one there for me. I was offered another tyoe of dolly then did not have any dollys available and wanted me to drive to another city 15-20 mins away to pick one up. This was a total inconvience as we were needing the utlity dolly and was already late to destination.

Nadine D. 
Rating:
5.0

Customer did not leave a comment.

Tamela Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
3.0

You basically don't rent to single people from what I can make out. At least your requirements for a second phone number (can't be a landline) are so stupid, that nobody who is single and only has a cell phone and a landline could ever fulfill them.

KIMBERLEY B. 
Rating:
5.0

Customer did not leave a comment.

CAMERON L. 
Rating:
5.0

Customer did not leave a comment.

DEANN M. 
Rating:
5.0

Customer did not leave a comment.

AHMED A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Tyler D. 
Rating:
5.0

The gentleman that helped me made this a smooth experience. Everything went great. See Uhaul nExt time I need a truck.

MICHELLE P. 
Rating:
5.0

I requested and paid for a dolly but was provided with an appliance dolly. I didn't have any appliances just boxes and furniture to move and it just wasn't a lot of help. I didn't exactly want to pay for it but understand it was provided to me. Even though it wasn't what I asked for.

Sara A. 
Rating:
5.0

Customer did not leave a comment.

FRED F. 
Rating:
5.0

Customer did not leave a comment.

KATRINA W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD L. 
Rating:
5.0

I love working with y'all. You guys honestly make it quick and easy. I love the lady manager there. She is so sweet to make sure we had everything we needed as well as the right size truck for the job. Every person we have come into contact with is above and beyond helpful. Even the guy who told my hubby he needed some timberlands to get the job done right and I couldn't agree more!! Thanks again y'all!!

JARED M. 
Rating:
5.0

Kourtnie was the best, she was very helpful and worked out and huge issue that one of the other employee's messed up our contract his name was cooper. I was treated well and with respect by Kourtnie. Thank you for all your help Kourtnie.

MAXINE E. 
Rating:
5.0

Customer did not leave a comment.

RODOLFO D. 
Rating:
5.0

Excellent Customer Service from the associate on duty, most especially awesome service from Associate Cooper, He was very helpful and nice.

Abraham O. 
Rating:
4.0

I don't like that uhaul doesn't do walk-arounds before customers leave with the teucks anymore. There was a problem with one of the doors that i wanted addressed before i left but after I was given the key and told an email was coming (which didn't come until i was in an area with internet signal) the 2 employees vanished somewhere. I waited around about 10 minutes, then took a video if the issue before i had to leave to get work done.

Jessica G. 
Rating:
5.0

Excellent customer service, The Manager was helpful, and kind, she took good care of us.

CRYSTAL I. 
Rating:
5.0

Customer did not leave a comment.

NOORAHMAN A. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
2.0

With only one competent person (C00per) on hand to do contracts and check out equipment. this should not be an authorized dealership. In my 50+ years of doing business with UHaul, this was definitely the worst.

William G. 
Rating:
1.0

Was over charged for my order did not get the requested and paid for DOLLY TWICE. they still have not corrected my over charge

Danielle H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Denise J. 
Rating:
5.0

Customer did not leave a comment.

Aimee C. 
Rating:
5.0

I think it's excellent service and good attitude, stuffs are very proficienal answered questions and make things easily .

KUO M. 
Rating:
5.0

The staff is most wonderful and I mean each and every one of them. Everytime I would shop there they would help me to my car, just great customer service. I feel very confident storing my personal possessions knowing they will be safe.

Tamela Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheri M.  |  First Impressions 
Rating:
5.0

Job well done

RICHARD E. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL A. 
Rating:
4.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Everything worked great - very pleased

Russell M. 
Rating:
5.0

Very good service and happy welcome for customer's requirement.

CHINGJEN T. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
5.0

Customer did not leave a comment.

CURTIS R. 
Rating:
5.0

I am satisfied with the service. I would like to use these services again in the future.

ANA M. 
Rating:
4.0

Customer did not leave a comment.

Capernaum C. 
Rating:
5.0

One of the 15' trucks has latency in automatic transmission. Not a big issue at the time being, but need to be seen by a specialist.

Oleg N. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

The store is always clean however this truck was very sticky. Either something spilled or a dirty rag was used that wasn't clean and with covid extra steps should be used toward cleanliness

TAMARA W. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Fair and helpful transactions and maybe need more personnel in front for the long line waiting

VALLORDRIC E. 
Rating:
5.0

Kortnie, the manager has been absolutely amazing & has made an arduous situation much easier to accomplish. My storage units have been clean & ready for us when a deadline was required. Dine with grace & kindness. I would recommend patients because they are extremely busy.

ALYCIA H.  |  First Impressions 
Rating:
5.0

The folks at the uhaul on Auburn Blvd were fantastic, friendly, and a pleasure to work with. Everyone, especially the young lady at the front desk, were helpful and accommodating. They work well together and treat the customer with respect. I highly recommend a party increase for everyone who assisted me, both in renting and returning the car hauler Thank you, Graeme Brinton 916-308-8983 Brinton.gr@gmail.com

GRAEME B. 
Rating:
5.0

Customer did not leave a comment.

Christopher Y. 
Rating:
5.0

Customer did not leave a comment.

Darryl V. 
Rating:
5.0

Customer did not leave a comment.

RENA L. 
Rating:
5.0

Hi I'm deaf and this is Sharon White and we had been driving to Oakland and everything perfect and pay gas ⛽️ as good driving ! So my friend was dropping truck U-hail almost safe arrived little late there Wheww I'm glad all safe driving 👍🏽 Thank you so much Sharon White

SHARON W. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

Need more employees

DARNEECE ROCHELL M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Najinder M. 
Rating:
1.0

There are always extremely long waits at this location. Today there was only one employee and we were there for over an hour. While he was VERY professional and was really good at helping as many people as quickly as possible, the gentleman needs some help!

ERIC M. 
Rating:
5.0

The general manager was extremely nice and helpful. They were kind of busy, but that didn't stop him from going the extra mile. He Even tested my fuses to troubleshoot my blinker issue. I've been to several u-haul locations, this was among the best staff I've encountered.

RALEIGH H. 
Rating:
5.0

No complaint

ROBIN G. 
Rating:
5.0

Customer did not leave a comment.

ANDRII V. 
Rating:
3.0

Well the only thing was that I had to put fuel in cuz the vehicle was on empty, the employee Kaitlyn Veirmau said that I would be reimbursed for my trouble. I put in $50 and probably only used $10 worth of fuel cuz I only drove 9 miles. If it had theminimum of the 1/4 tank i would of only put $10 cuz I knew how far I was driving. I sent an email of my concern n have not heard anything back

ROBERT O. 
Rating:
3.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP G. 
Rating:
4.0

Just maybe make sure there is gas in there. Cuz I had to fill it up as soon as I got it. But other than that everything went great! Thank you so much 😊

Hailey S. 
Rating:
5.0

Staffing crew members are very professional members. Especially Mr. Skyler Garvin

SHIELA T. 
Rating:
3.0

Protect your customer's private information. Instead of saying out loud the phone and address, turn the computer monitor and have the customer view it and confirm it or change the information. Safety first.

EDNA G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

No improvement needed. Everything went very well.

CARL Y. 
Rating:
5.0

Double check the gas level before renting. My truck had no gas but I returned with a quarter of a tank of gas

MICHELE M. 
Rating:
5.0

Customer did not leave a comment.

EBONI W. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN T. 
Rating:
4.0

The access card to get into the storage did not work. I need to return to get the card fixed. Other than that the staff was excellent. Thank you.

AARON R. 
Rating:
1.0

Over the last week I ended up having to rent a U-Haul truck 3 separate times. Every single time only one person at the counter and long lines every single time I went to pick up a truck and every time I dropped it back off.

Eduardo Q. 
Rating:
3.0

I was charged a cleaning fee when I sent pic at pickup showing the truck was dirty.

LEIF D. 
Rating:
5.0

Customer did not leave a comment.

Zachery O. 
Rating:
5.0

Hire more staff. The two ladies did a great job however, a third person would have been great. Preferrably a Man. KORTNIE DELOSTRICO Was wonderful.

JEAN J. 
Rating:
3.0

Customer did not leave a comment.

JESICA E. 
Rating:
3.0

Not enough staff WAIT TOO LONG

RICHARD R. 
Rating:
5.0

But The bathroom was no up to par. It needed cleaning and toilet paper.

LAUREN P.  |  Overall Experience 
Rating:
4.0

The service was top notch.I will use this location again.Thank you for the quality of of your professional services.

TEDDY J. 
Rating:
5.0

Only the mileage and fuel was checked. There wasn't a walk-around done to check for ant issues. Other than that, it was fast check-out.

STEVEN M. 
Rating:
5.0

The gentleman that checked me in and out was very professional and very thorough. Wonderful customer service!!

Jeena W. 
Rating:
5.0

Customer did not leave a comment.

KATHI H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N. 
Rating:
3.0

This location needs repairs and clean up. Some peeved that caused me to move were; my unit door was missing the insulation rubber around it making it easy for bugs and rodents to enter and there was a persistent wasp nest in the eaves above my unit. Finally when they ended the 24 hour access, which I loved so I put up with the aforementioned inconveniences; I had to leave.

GRACE F.  |  Overall Experience 
Rating:
1.0

The location was short staffed. The gas on the rental was below what was indicated on the paperwork. I was told to immediately get gas, but not informed I needed to take a picture in order to update their records (that should have been correct to begin with), costing me a considerable amount more for the rental. The staff did not focus on their own customer but was interacting with their coworker which caused longer wait times. The staff was not friendly. Overall not a great experience and I would recommend people use a different store entirely.

Christina H. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA S. 
Rating:
4.0

The owner was beyond respectful and accommodating.

Mariah R. 
Rating:
5.0

Jaime did my hitch and wiring installation withing 30 minutes!!! He deserves a raise with all the hard work he has been doing. GIVE HIM A RAISE. DON'T DELETE MY REVIEW AGAIN. Thank you!

Jaime D. 
Rating:
1.0

Tyesterday I booked a 15f vehicle. She assigned me a vehicle was not clean and the fuel was about to empty but in the agreement it was 1/4. The vehicle had a bad voice and was not operating well. Hope you consider this and seriously talk with that lady. Also on that time a man came and asked her that how can I reach 1000 mileage in a couple hours. It mean that also with that costumer there was a mileage mistak in his agreement too. I did not faced to any difficulty and the did what i told.

SIAWASH F. 
Rating:
5.0

U-Haul Moving & Storage of Citrus Heights Has the most friendly, helpful employees ever! They just made my day and the service was outstanding! They had a huge selection of trucks and moving supplies. I Will definitely use them again!

ROBERT E. 
Rating:
2.0

This location lacks professionalism. While waiting in line of 5 people after even checking out online all the team members would start to assist one person then before finishing help someone else which added to the wait time. They way some of the team members were speaking to customers was very rude and to top it off when I picked up the truck I rented the was was supposed to be at one level but wasn't when the truck was brought around. I asked the rep if I needed to go back in to make sure it was corrected and he said no and took pictures saying he was going to correct it. Well he didn't and I was charged an extre 85 dollars because it wasn't corrected which led to me having to spend more time trying to get it fixed. Luckily the girl that he6me figured it out fast. The truck was really busy and dirty inside

Mario S. 
Rating:
4.0

They are a good team, but sadly understaffed. Other customers took their frustrations out on them. It was hard to watch. I will say that when it is your turn the focus is mainly on the customer in front of them with very few interruptions. It just took a while. I enjoyed their personalities.

Carla K.  |  Overall Experience 
Rating:
1.0

Staff was rude, the wait was too long and staff was not helpful, also the truck was dirt and had a broken door

Samaha S. 
Rating:
5.0

Customer did not leave a comment.

JOHN V. 
Rating:
3.0

Customer did not leave a comment.

Tyrell W. 
Rating:
5.0

Friendly customer service!!!

SUSAN N. 
Rating:
2.0

I was incorrectly overcharged ($27.00 for 5 gallons) for the fuel level of a rental van upon return. I had replaced the fuel to the exact level it was at pick within 10-minutes of return. The van was driven a total of 13-miles! A friendly staff person offered to let me hand over the key to expedite the return process -- assuring me that my receipt with final charges would be sent to my email address. Circumstances would indicate an error was made in the return process. Fortunately, I was able to get assistance from the customer service department to facilitate a refund. NOTE: I was waiting for assistance/on hold with customer service for over 30-minutes--much too long.

Gillen M. 
Rating:
4.0

Cooper has great customer service skills. He went above and beyond for me.

Sharonda W.  |  First Impressions 
Rating:
5.0

Had a ball at the store. She was so kind. When I came back to fill the storage unit the manager walked us up and brought down flat beds for use to use. Very nice. I wouldn’t blame him for what other do but a daily check of the flat beds would be good. There was a razor blade left it blended in. But it could be a hazard for someone grabbing boxes.

Carla K.  |  First Impressions 
Rating:
5.0

Not sure if a customers comments make a impact with Corporate. If it does, then please know this; The entire staff at 5220 Auburn UHAUL is an exceptionally wonderful team. They exhibit wonderful customer service skills, each and every time. There are times when the outcome is not to the customers liking. However, it doesn't mean the U-haul representatives did not do everything within their control to remedy a situation. This really should be acknowledged. Corporate really should provide them every tool they would need to be the best U-haul branch they deserve to be. Cooper, Chris and Skylar.....great job gentlemen! Thank you.

Dana C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray M.  |  First Impressions 
Rating:
5.0

I’m thinking the guy name was Justin that that helped us. He did such a good job for him to just be starting.

ERICA A.  |  First Impressions 
Rating:
2.0

Most of the staff were friendly and very helpful. The young lady that did the actual paperwork was extremely rude and made it seem as I was bothering her

Lynn U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joel b.  |  First Impressions 
Rating:
5.0

The best storage management I’ve ever encountered in life. Armando out of Sacramento in the at the auburn location is highly professional. Outstanding staff

Taren A.  |  First Impressions 
Rating:
5.0

Love the place, it keeps my valued possessions safe😊

Amanda B.  |  First Impressions 
Rating:
5.0

Thank you so much for a well kept up storage!!

Geraldine S.  |  First Impressions 
Rating:
3.0

we had a couch that could not make it in to the unit due to low pipes. And the locking mechanism is faulty.

Marcus B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina S.  |  First Impressions 
Rating:
5.0

Clean and organized. Helpful staff. Thank you

James N.  |  First Impressions 
Rating:
5.0

All the staff was very helpful and friendly!

Charles F.  |  First Impressions 
Rating:
5.0

Great service always at this location.

Natalie G.  |  First Impressions 
Rating:
4.0

Everything about moving sucks,but u-haul made it a one stop shop with trucks to move your things to a place to put also.

Dennis B.  |  First Impressions 
Rating:
5.0

Staff was friendly, knowledgeable and efficient. In a matter of 3 hours we had rented a truck, loaded it, unloaded it into a clean storage unit. Appreciate the flexible hours & security for storage.

Brenda M.  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly. I know our stuff is safe!

Karla F.  |  First Impressions 
No reviews have been submitted for this location.

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