Customer Reviews for U-Haul Moving & Storage of Citrus Heights

6,599 reviews

5220 Auburn Bl   Sacramento, CA 95841
(N Of Madison)

(916) 348-1344

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(916) 348-1344

5220 Auburn Bl
Sacramento, CA 95841
(N Of Madison)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

My tv was stolen with me right there and cameras didn’t show anything need better security I did get it back but only after looking in everyone’s locker !!!

Mike W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandru C. 
Rating:
5.0

Customer did not leave a comment.

Ken L. 
Rating:
5.0

Skylar was amazing help!!! He went out of his way to help and make the process smooth and easy!!

JEFFREY B. 
Rating:
2.0

Too much cost

YEVHEN K. 
Rating:
5.0

Better communication, I was supposed to receive a call about changes in reservation. They text me instead and I didnt see it until I got to Freeway Bl location

DAVID F. 
Rating:
5.0

This is a very busy place. need a person to keep the line moving we have a check in a vehicle in.

Michael S. 
Rating:
5.0

Excellent service. Staff worked two customers at same time very efficiently. Keep this guy!

ELLEN C. 
Rating:
5.0

Cooper handle himself with incredible professionalism when faced with an obnoxious customer on the morning of 10-19. Short handed and with equipment failures he performed amazingly. Major cudo to Cooper!

Leslie H. 
Rating:
5.0

Customer did not leave a comment.

Greg N. 
Rating:
5.0

Agent is so friendly and professional.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel P. 
Rating:
4.0

Customer did not leave a comment.

KATHLEEN B. 
Rating:
5.0

Customer did not leave a comment.

JOHANNES D. 
Rating:
5.0

Chris is the best!

THOMAS V. 
Rating:
5.0

I would not change anything . Crew was fast kind and knowledgeable. I especially appreciated Skyler for his kind words . And the BBQ reasurant suggestion. Keep up the amazing work you guys

TYRONDA H. 
Rating:
3.0

There was only one employee on a Saturday morning. I was on a time crunch and the stupid online pick up app wasn't working. The wait time was crazy. Then the online drop off was a pain. My phone was almost dead. It was dark and I couldn't figure out how to turn on the interior light to take those stupid pictures. I won't do that again.

SUSAN D. 
Rating:
5.0

The location was fine. Uhaul, the company, needs work. Why I had to drive 38+ miles to get a truck and tow dolly when there must be two dozen uhaul locations between here and there will remain a mystery. And there are quirky annoyances. For example, website said I would get 5 days, but after paying my money I learned that I would get 4 days and 23 hours. Honestly, getting the truck turned in at 9 a.m. was a scramble. I got there with only 5 minutes to spare. And the gas gauge thing was a confusing mess. I ended up GIVING uhaul an extra 5 gallons of gas. At Joe Biden prices, that is well over $20.

Sean O. 
Rating:
5.0

All good. Everyone was very professional and chill even on a very busy Saturday morning. The hitch install looks great. Will be back for future needs! Thanks for your help! ~Chan

Chandree W. 
Rating:
4.0

It was a great experience, the customer service was excellent, but before picking up the truck I was told that the truck had a half tank of gas , and was told if I brought it back with more than half the would give me the difference, not the case after returning the vehicle, other wise I would recommend this place , I will do business here again.

FERNANDO Z. 
Rating:
5.0

Right side mirror on truck needs some attention. It kept creeping out of adjustment.

Kirk N. 
Rating:
5.0

I had a issue but manager did a fallow up right away and he said he will address the issue with staff. I'll give him all the credit for the follow up. He does care about the location.

Sarkis V. 
Rating:
4.0

Customer did not leave a comment.

Genaro G. 
Rating:
4.0

The owner, Chris was pretty rude to his employees. It was uncomfortable to watch. Skyler and Jamie were great! There was an issue with the wiring on the trailer, so I was stuck there a few hours while it was getting fixed, which delayed my departure. Jamie did a great job of working on it, and I really appreciate his help! This was the second trailer that they found for me. The first one wasn't available, but no one bothered to call to tell me. Johnny was coordinating finding another one, but his follow-up could use some work. I ended up making several calls trying to figure out what's going on, and I was told that he would call me back. But he didn't. Some follow-through would be nice-- even after they found me another trailer, I never heard from Johnny again.

KATHERINE B. 
Rating:
5.0

Smart staff they knew what they we're doing

tim C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

The owner and staff were excellent, and even gave me a bottle of water since it was about 100 degrees and I was melting! Small thing but those are the things that can help a business keep customers.

RAMONA D. 
Rating:
4.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

Kayleen C. 
Rating:
5.0

Customer did not leave a comment.

Harry B. 
Rating:
5.0

Customer did not leave a comment.

TRACY K. 
Rating:
5.0

Super nice snd helpful

ANDREA T. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Theron B. 
Rating:
5.0

Customer did not leave a comment.

Yekaterina K. 
Rating:
5.0

Customer did not leave a comment.

XANDER J. 
Rating:
5.0

It was a great experience. The customer service inside and out was stellar. Sincere, friendly and efficient employees do a tough job with a smile every time I've been there. I wouldn't mind if this location had more trailers available but that's the only thing that could be improved. Thank you

John L. 
Rating:
3.0

More staff takes too long to be processed at check in. They my need to consider an express lane for returns and people who have an appointments

Brian D. 
Rating:
5.0

Customer did not leave a comment.

JOEL C. 
Rating:
5.0

Speedy service, easy rental, kind and courteous representatives. Erike (not sure of spelling) was super nice and helpful. Thanks Uhaul for another stellar moving experience!

Jaqueline L. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE M. 
Rating:
3.0

I rented a pick-up - $19.95/day??? I had the truck for about an hour and a half, only drove 43 miles, and I was charged $96.97!!!!!! I knew there would be some additional charge, but $96.97??!! If you want repeat customers, try putting a little TRUTH IN YOUR ADVERTISING!! I will not use UHaul again.

MARY N. 
Rating:
4.0

Always helpful and polite. Good customer service

CHRIS D. 
Rating:
5.0

Customer did not leave a comment.

Olivia M. 
Rating:
5.0

Pictures you provided of the truck I rented didn't show the actual damage on my truck. Uhaul pictures show no scratches and or other damage, so I took my own pictures and uploaded to your site. But, I want to say everything else was very good and I thank you Uhaul and this Alburn blvd location.

Karl E. 
Rating:
4.0

Jamie did our trailer brake controller and all wiring. He explained everything. Thank you for the feeling of knowing everything was done correctly when we left. My brother had his hitch and brake controller installed here and was pleased and highly recommended this location for us. And I recommend this location!!

debra E. 
Rating:
4.0

Customer did not leave a comment.

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Bradley F. 
Rating:
3.0

Requested a truck with an appliance dolly, bit no dolly was in it. Dolly was found to take. Loose blankets (x4) were all over the rear storage section of the truck, removed by associate. So it was a "fair" experience.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Ameer N. 
Rating:
5.0

Everyone I spoke to and that helped with the hitch install were very helpful and explained every thing and were friendly! We definitely will recommend this location.

Debra E. 
Rating:
5.0

Customer did not leave a comment.

Jesus G. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

MUSTAFA A. 
Rating:
3.0

Tried the mobile check-in, what a disaster. Had to go in anyway after waiting for a long time, out in the heat, for an approval to come through. The guys inside were super nice and helpful though, they were awesome! Also didn't know you rented out the trucks almost empty with gas so that sucked that the first thing, after already running behind because we had to wait, we had to stop for gas.

Annamaria G. 
Rating:
5.0

Nothing Super helpful and fast.

Alfredo S. 
Rating:
5.0

Customer did not leave a comment.

Alexander P. 
Rating:
2.0

They were busy and had to wait quite awhile. Also, and most importantly, I checked in my trailer in the morning. Later in the day I received a call asking if I was going to bring it in. Somehow they didn't show that I had turned it in. Fortunately, the person who called understood I was correct when I described the other person who checked it in.

David H. 
Rating:
5.0

Everything was great. Can't think of any improvements. Thank you

Karl E. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Skyler was very polite and helpful an asset to your company

SCOTT C. 
Rating:
5.0

No problems.

THERESA C. 
Rating:
4.0

The service from the staff at this location was good and the equipment seemed good and well maintained. That said my experience overall was not great. The truck was given to me with a 1/4 tank of gas which seems like it should have been remedied by the location before I left with the truck. Also the App check-in exp experience was really bad. I was initially assigned a truck thru the app that had already been allocated to a customer who registered inside at the desk. Then when I went back to get another truck thru the app it kept erroring on the emergency contact as my emergency contact could not be verified at that time. That cost me 20 minutes of time of my 4 hour rental!

Michael H. 
Rating:
5.0

Customer service is good

GOPINATH B. 
Rating:
5.0

Customer did not leave a comment.

Andrei A. 
Rating:
2.0

Hire more people to work on weekends when you should know it will be busy. The time it takes to help one customer is too long to only have 2 people working on a Saturday morning. Also, the tank was completely empty when I got my truck. (apparently an issue with people siphoning gas overnight at this location) Have employees show up early and gas up the trucks so the customer is not inconvenienced.

CAREY W. 
Rating:
3.0

Your appointment system is flawed. If changes occur to the appointment, or a product is out of stock the customer should be notified ahead of time. Phone wait time for customer service is outrageous.

Michele T. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Great experience, I was very happy with my experience.

katherine O. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
5.0

Staff here is super helpful. They got me through the day! Thank you so much for the help!

ANDREW L. 
Rating:
5.0

The associates were absolutely wonderful and helped me out regularly during a time of need I was in. My only complaint is that I wouldn’t have access to my unit in later hours due to my working hours. But that wasn’t something any of the employees controlled.

Daniel H.  |  Overall Experience 
Rating:
3.0

I don't care whether you vacuum the cabin or not but please clean the windows.

Alexander H. 
Rating:
5.0

Manager Chris very helpful as was Jason?

WILLIAM EUGENE L. 
Rating:
1.0

Respect my time. I did everything online and had to wait for over an hour all together to get my key and return it. The staff charged me for a dolly and did not put it in the truck. I had to circle back for it.

Sarah S. 
Rating:
5.0

Not sure if a customers comments make a impact with Corporate. If it does, then please know this; The entire staff at 5220 Auburn UHAUL is an exceptionally wonderful team. They exhibit wonderful customer service skills, each and every time. There are times when the outcome is not to the customers liking. However, it doesn't mean the U-haul representatives did not do everything within their control to remedy a situation. This really should be acknowledged. Corporate really should provide them every tool they would need to be the best U-haul branch they deserve to be. Cooper, Chris and Skylar.....great job gentlemen! Thank you.

Dana C.  |  First Impressions 
Rating:
4.0

They quoted me a price and charged me more

MICHAEL C. 
Rating:
4.0

Check in took a long time even though we pre-checked. Our reservation was for 7am but it was 8 when we got the truck. Had reserved for 6 hrs but were told to return it by 1pm. It caused us to have to rush around.

Geoffrey I. 
Rating:
5.0

Excellent service at the counter. I did however have a little trouble with the drop off through the Phone app after hours. Overall five star rating at this location

PETER B. 
Rating:
5.0

Customer did not leave a comment.

Ana N. 
Rating:
5.0

Customer did not leave a comment.

michael N. 
Rating:
5.0

Great customer service

Richard G. 
Rating:
5.0

Customer did not leave a comment.

CHUNG K. 
Rating:
5.0

Chris your manager was spot on and gave above and beyond call of duty in service it was a pleasure working with you I will be back all my friends

Curtis D. 
Rating:
5.0

Well I rent a car transport trailer I rented it for 24hrs which was 59 dollars but when I got ready to leave the attendant said I need to get it back at 9 am when I had rented at 11:30 am which would mean get it back by 11 am the next day after a heated argument I told the attendant I be back around 11 am the next day the attendant said I would be charged an extra 59 dollars now this is total BS I hope uhaul doesn't operate like this at all locations because I wont be coming back to this one some needs to teach this location that 24 hrs means 25 hrs not 18 or 19 or not 20 my God can you imagine how many people have not gone back because of this

Agustin B. 
Rating:
3.0

Wasn't the most helpful identifying a drop off location or putting the trailer on the hitch

CAITLIN L. 
Rating:
5.0

Make the lobby more easily navigated rather than create a cattle run with boxes my mother is disabled the extra distance to the rental desk was completely unnecessary...

Larry P. 
Rating:
4.0

More employees. The guy inside helping with rentals had to make everyone wait while he filed up some guy's BBQ gas canister.

David M. 
Rating:
4.0

Reserved equipment on-line. Reserved equipment was not at the designated location. Location manager on-site provided acceptable alternative. The location was clean and well organized. The location manager on-site that day was flying around with his super hero cape on, helping a packed service counter/yard almost singlehandedly displaying; patience in the face of aggressive frustration, subject matter expertise across the spectrum of products and services available, while greeting each customer as they entered. Please tell him thank you

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

I decided to use the "first month of storage free" offer after I rented a UHaul truck. To be honest, I figured it wouldn't be free because there would be hidden fees, etc. But when I turned in my key 5 days before the end of the first month, I was not charged. I was surprised and delighted! I needed a short term rental, and this facility was great.

JOLYNNE K.  |  Overall Experience 
Rating:
5.0

Outstanding

Earl E. 
Rating:
5.0

Customer did not leave a comment.

HASAN M. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER C. 
Rating:
5.0

My truck was having an issue connecting to the trailer electrics. The techs spent a fair amount of time and traced it to a blown fuse. They were great figuring it out and getting me on the road. Thanks so much

Michael M. 
Rating:
5.0

Customer did not leave a comment.

TANAKA B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

They did good job. Played nickelback

Nathan L. 
Rating:
5.0

Customer did not leave a comment.

BRYANT J. 
Rating:
5.0

Customer did not leave a comment.

JEROME M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

The free month rent is very convenient but too expensive to maintain.

Gwendolyn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ray M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ray M.  |  Overall Experience 
Rating:
4.0

My interaction with one of the customer service agents was not pleasant since he had a quite a bit of an attitude. Just letting you know the truth believe me the others were great except for one. As the saying goes one rotten potato makes the rest rotten. Nip this attitude in the bud and you’ll be sweet.

Dennis K.  |  Overall Experience 
Rating:
5.0

Staff at this store was mostly new and being trained by Chris, a new manager. He was so professional and quick to support his new employees. The staff was friendly and efficient. Everyone was working hard and willing to answer questions. I would definitely come back to this site.

JOLYNNE K.  |  First Impressions 
Rating:
5.0

I’m thinking the guy name was Justin that that helped us. He did such a good job for him to just be starting.

ERICA A.  |  First Impressions 
Rating:
2.0

Most of the staff were friendly and very helpful. The young lady that did the actual paperwork was extremely rude and made it seem as I was bothering her

Lynn U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joel b.  |  First Impressions 
Rating:
5.0

The best storage management I’ve ever encountered in life. Armando out of Sacramento in the at the auburn location is highly professional. Outstanding staff

Taren A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa C.  |  Overall Experience 
Rating:
5.0

The manager called me and made my day . Just when I thought I was out of options he went out of his way to help me. I truly appreciate you and your time

marcel b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TANYA J.  |  First Impressions 
Rating:
5.0

Excellent customer service! Definitely recommend!

JAMIE J.  |  First Impressions 
Rating:
5.0

Love the place, it keeps my valued possessions safe😊

Amanda B.  |  First Impressions 
Rating:
5.0

Good manager andrew and cooper was super cool

Qunnice G.  |  Overall Experience 
Rating:
3.0

Our unit was broken into during a break-in that involved multiple units and police responding, but nobody alerted us so that we could inventory it. We did not know until we went to the unit days later. Poor service on that part.

Rodney H.  |  Overall Experience 
Rating:
5.0

Quite affordable and convinient.

Dennis K.  |  First Impressions 
Rating:
5.0

The staff were insightful And helpful the Amado the manager was always available for concerns if needed. Overall great place to store.

Barbara M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TANYA J.  |  First Impressions 
Rating:
3.0

The first person that helped me was confused about the storage units and it took 15 minutes to get in the access gate because It didn’t work but the guy that helped me out was nice he kept going back-and-forth to the office trying to get my card to work

DARRILYN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Qunnice G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jared k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phillip t.  |  First Impressions 
Rating:
5.0

Thank you so much for a well kept up storage!!

Geraldine S.  |  First Impressions 
Rating:
3.0

we had a couch that could not make it in to the unit due to low pipes. And the locking mechanism is faulty.

Marcus B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Barbara M.  |  First Impressions 
Rating:
5.0

The Manager Amado Hernandez was one of the best manager I ever meet in the company. The manager helped and solved our problem faster than I have ever seen and this comes from someone who is in a military family (which means I move around every three years) and I really recommend coming to this building and company, the smiles and the bright attitudes really helped my stressful time... muy agradecida y feliz! Gracias Señor Amado Hernández..

VIRIDIANA V.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dana C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina S.  |  First Impressions 
Rating:
5.0

They are the best!!!

Ray M.  |  First Impressions 
Rating:
1.0

Truck left handle was missing. As a result, I fell off truck and scraped up my back. In significant pain to date. UHAUL paperwork shows storage access GATE hours as 5am to 10pm. Rented truck late in day, 2:00pm. Due to return truck and store items by 6:30pm on sat Oct 31,2020. Fell off truck which delayed return of truck and stopped to fill up gas to FULL status. Truck mileage was 56947 at UHAUL, returning mileage @7:42pm was 56953, BUT, we couldn't access the storage gate for entrance. We looked at our paperwork and receipt given to us by office and it states STORAGE ACCESS 5AM to 10PM. This was the deciding factor for closing out my current storage and moving to a closer storage facility. Unable to store my truck filled items in the unit and being told by staff that the area and facility deals with theft of gas and breaking into storage trucks, I drove the truck to my residence and secured it with a lock. I had to go to work at 3:30am Sunday morning and my vehicle was still parked at the UHAUL site, so I paid for a LYFT to take me to the UHAUL facility to pick my vehicle up, so I could go to work and reduce the possibility of theft. Also, I rented a truck earlier in the week for a ground unit that wasn't available. I paid for a truck that I couldn't use. Manager Andrew DID compensate me for this inconvenience. However, October 31, 2020 was a horrible, painful and stressful situation. I have left a storage facility to move to one of your facilities because of proximity and gate access, only to discover at night that the gate hours are no longer 5-10pm as your paperwork suggests. NOT happy.!

Dana C.  |  First Impressions 
Rating:
5.0

Hey! I haven't left!

Amanda B.  |  Overall Experience 
Rating:
5.0

Thank you

Debra s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tyler m.  |  First Impressions 
Rating:
5.0

Clean and organized. Helpful staff. Thank you

James N.  |  First Impressions 
Rating:
5.0

The agent at the front desk who also helped was very nice . He also gave very good direction to my storage unit

Rolshawn W.  |  First Impressions 
Rating:
5.0

I received extraordinary service from Amado Hernandez! He is a 5 star employee! Raushanna Majeed 916 676-6462 Thank you so much

Raushanna M.  |  First Impressions 
Rating:
5.0

All the staff was very helpful and friendly!

Charles F.  |  First Impressions 
Rating:
5.0

Great service always at this location.

Natalie G.  |  First Impressions 
Rating:
4.0

Everything about moving sucks,but u-haul made it a one stop shop with trucks to move your things to a place to put also.

Dennis B.  |  First Impressions 
Rating:
5.0

Staff was friendly, knowledgeable and efficient. In a matter of 3 hours we had rented a truck, loaded it, unloaded it into a clean storage unit. Appreciate the flexible hours & security for storage.

Brenda M.  |  First Impressions 
Rating:
5.0

The staff was very helpful and friendly. I know our stuff is safe!

Karla F.  |  First Impressions 
No reviews have been submitted for this location.

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