I was supposed to pick up a truck at a closer location but it was not done. This location came through for same day but ended up having to pay for 50 extra miles and then time to get and return. That was disappointing not to have waived.Heather A.
Customer Reviews for U-Haul Moving & Storage of Clarksburg
Bridgeport, WV 26330
(I-79 Exit 117 - East On Rt 58 1/4 Mi On Left)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Wine Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Such a huge difference between this location and the one I picked the trailer up at. Very well run location.Karl M.
Customer did not leave a comment.Courtney M.
Customer did not leave a comment.Cherakee L.
They forgot to tell me that I was to get a lock for my unit and I couldn't move anything the first night I had it and I only have til 5pm to get everything out n to the storage unit but my car is not running right and I had someone who was going to get me moved out that night and now I can't get them to because they work. So now I may loose everything I haveHollie F. | First Impressions
Customer did not leave a comment.Robin R.
Very well staff and clean and up keep on the trucks. Excellent serviceHomer F.
The service rep was extremely helpful and very courteous.John G. | Overall Experience
It was ok Not great and not horrific.. just okDeanna R.
Customer did not leave a comment.Julienne H.
Quick In & out truck in excellent condition!!!James William G.
Very nice guys!! Was very helpful getting me in the uhaul and on my way and was very simple dropping it off.Michael M.
Customer did not leave a comment.Donnita P. | Overall Experience
Only issue was did not have correct key for lock.Gwendolen Ninett R.
Customer did not leave a comment.Jeffrey G.
I was charged extra for not having a certain lock on my unit. I bought a lock the first month bit it didn't fit the unit and they said it would. That is why I said I had a bad experience. 20 extra over a lock that I bought that didn't fit.Bradley W. | Overall Experience
This location is the best I've ever visited in 30+ yrs using uhaul. Hard wirkers, friendly & fast. Knowledge & honest too. This is a model store!John Randall T.
Friendly fast serviceJames F.
Customer did not leave a comment.ANDREW WALLACE H.
Thank youJohnny Lee M.
Customer did not leave a comment.martin B.
Kyle at this location is the best. Problem solving, genuinely nice, and extremely helpful! Every time I need help he's there for it. Literally the only one I ever try to get help from!Chase Bryant C.
Excellent customer service.Daniel Herbert C.
Customer did not leave a comment.ROBERT J.
Customer did not leave a comment.Sherry R.
Customer did not leave a comment.Frederick S.
Customer did not leave a comment.Briana M.
First when I arrived the manager wouldn't even speak to me waiting in line and stood there and folded up paper and went to his office without even checking on me only person there beside a old man who was already waiting for someone. Had to wait for a skinny guy to come in to tell me my online reservation was for cc only and had to pay 75.00 cash and that when I returned item I would get it back thought that was insurance but okay I had to tow my truck been trying for mouths now. Then when I returned it same day around 1230 100 guy was walking around building and had to wait to give me money back but boss was in bathroom. Which was right there and noone in there. Then this cute dark haired lady come out to help me and he started to talk to her like she was a child. I have worked many places and if it wasn't for the fact they had my tow dolly and only place to rent in Clarksburg I would go elsewhere. Would I return yes I will to see how it has changed but if it doesn't maybe I should think of opening place to rent trucks and tow dolly. It hard to get workers I know but for them to act that way is not there fault its manager. It take a good manager to work with people like they are people, when I go back I will be taping to show.Douglas J H.
Customer did not leave a comment.Rebecca J.
Customer did not leave a comment.Dena G.
We were well received. The staff was very friendly and very helpful.Lisa Michelle N.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.DAVID Y.
The gentleman who called to inquire about time of return and assisted me at this location was very polite and quick with getting us checked out.KRYSTLE M.
High beams didn't work on truck. I waited ten minutes for one if the gentlemen to respond to me. The other guy was on the phone. There were two other people waiting in line.Frank W.
Customer did not leave a comment.Carol M.
Great service and experience. Thank you.Amanda C.
The electric plug from trailer to van was too low...after 1000 miles it was ruined on the plastic piece I didn't notice the wire was tangled in the chainsRonald C.
All Is goodValori Pebbles N.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Daniel Paul R.
Customer did not leave a comment.Donnita P. | First Impressions
This location could definitely use more help. There aren't enough employees to meet the demands of the customers in a timely manner. Overall, everything else is wonderful!Brandi J.
The customer service representatives were very friendly and helpful.Bruce F.
The truck smelled like an ashtray. I'm not sure what your policy on smoking in your vehicles you rent out, my clothes and myself smelled like a bar. The smell was very off putting. Thank you.Ryan R.
Customer did not leave a comment.David B.
I rented this truck online and had a reservation put on it for 7:00 the next morning could not get into the lock box after several tries and the insurance and this and that came home called U-Haul got a return call after 45 minutes and they said they forgot to put the truck number on the reservation so I didn't have a truck but then in two strokes I had a truck they told me I could go back and get it it was 9:20 by the time I received my truck which set me back with my workers to help me move two and a half hours I got no compensation for it I don't know if you offer that but it would be wonderful because I still had to pay those people for their time return the truck todayMarsha Ruth C.
Vehicle had over 150k miles on it, was actually worried it was going to blow up while in my possession. When I picked up vehicle, it took forever, only 2 employees in the store and only one could check people in and out.Tyler S.
Customer did not leave a comment.NATHAN V.
I've rented many times and there's usually only one person working there which takes a little while to wait on everybody other than that the vehicle was really nice the price was seem to be fine and I'll rent againMarsha V.
The online experience would've cost me over $300. The young guy (wish I knew his name) saved us $200!RACHEL KAY H.
Customer did not leave a comment.James S.
Truck did not run good had a very bad miss and could smell fuel in the cab very strong odorROBERT DAVID N.
The person that rented the equipment to us didn't tell us to return it back with the same amount in it so I had to pay for the gas which is a rip offDILLON C.
I could not get the the app to upload pictures when I returned the equipment.MICHAEL JOSEPH S.
Customer did not leave a comment.CHRISTIAN ALLEN R.
Newer truck, but still completely satisfiedGlen M.
Customer did not leave a comment.Ashley W. | First Impressions
Jerry’s and Jeffrey were very helpful. The bathroom could have been cleaner but it was a nice experienceChristy O. | First Impressions
Customer did not leave a comment.ALVARO S. | Overall Experience
Customer did not leave a comment.Samantha T.
Have a better preventative maintenance done before making unit available.. Everything was super clean but it was missing a front roght turn signal light and some marker light bulbs and a reverse light bulb out. Other than that, it was an easy rental and made moving a lot easierBrittani E.
Uhaul customer service center gets 0 stars. I scheduled my appointment with them and when I went to uhaul they had no idea about appointment and was a wasted 1 hour trip for me. Store reps took very good care of me and got me in 2 days later as to why they get 5 stars. Jeffrey is who did my install and did a fantastic job and explained everything to me. Recap: Store is great.... Customer service center- Needs a lot of help and training.Joseph T.
Everything was easy to do and understand. Staff always helped me promptly. My items were the same as I left them 2 years ago, not even spiders got in.Jacob F. | Overall Experience
Customer did not leave a comment.Anthony Cosimo O.
The gentleman at your Anmoore Location is amazing!Cresta Lee S.
Customer did not leave a comment.Jenny Lou S.
Customer did not leave a comment.CURTIS WADE JR W.
Get the young man some help. He was running pretty thin the day I was there as he was the only one. That being said, he was very courteous and helpful.Edwin C.
Very friendly staff, clean location and they have anything you may need for your moving experience.Martha A.
The young man that helped us did an amazing job.Jerry S.
I was charged for 2 gallons of gas even though it was back on the fuel mark when I picked it up I will be calling corporate and complaining this location is not ran well at all they need better managementRobert David N.
Customer did not leave a comment.JOSHUA D.
Customer did not leave a comment.Frank W.
Get this poor overworked and underpaid guy some help - he was doing the best he couldFlawn C.
Customer did not leave a comment.Robert David N.
Completely rude. Entire check in process. Talked to me like I was an idiot. Did not explain the process. Horrible.MIRANDA S.
Great service location.ROBERT K.
Customer did not leave a comment.Jeffrey W.
Customer did not leave a comment.william S.
The customer service at this location was horrible. The person who rented me the truck made me wait until he was done spraying their parking lot down before coming inside to rent the truck I had reserved. The truck also stunk like cigarettes. Not a good timestephen Y.
Customer did not leave a comment.william G.
Better choice of vehiclesDouglas L C.
I didn't like the fact that I rented the U-Haul for 24 hours at the time of reservation they asked me if I could have it back in six hours then when I picked it up to take it out they asked me again to have it back in six hours I did not commit to having it back in six hours therefore somebody who is expecting it didn't get it I kept Uhaul the entire 24 hours because I needed it . so somebody didn't get a U-Haul rental because you double booked it.. I Don't think that's fair to both partiesValori Pebbles N.
Customer did not leave a comment.RANDALL PAUL W.
The people that work at this location are awesome. I don't know of anything to make it better. I rate this location 10. It's nice to deal with workers that know what is going on and very good about it.Danny Joe M.
I reserved a 15 ft truck one month In Advance and had my confirmation. When I arrives to pick it up they said they didn't have a 15 ft truck for me. I had to use a 10 ft which resulted in 3 trips to my storage unit and 2 extra hours costing me an additional $375.Kelly S.
Customer did not leave a comment.Jon W.
Customer did not leave a comment.Stefan M.
The folks at U-Haul Bridgeport/Anmoore/ Clarksburg, WV were helpful and friendly. They even did their best to make right the wrongs of the pickup location even though they had no fault or responsibility of that location. The store was spotlessly clean with nice displays and helpful staff.Jeffrey B.
The location itself did a very good job. The lady whom checked me in was friendly and polite. Where my issue comes from is the company as a whole. I was supposed to pick up a truck in Fairmont wv at 9am on Saturday. I got a text message that Friday saying I couldn't pick up a truck until 3pm in Bridgeport wv. Due to the change I had to drive more which ultimately cost more money and really put us way behind for the day. We had to be completely out of the apartment that evening. I put gas in the truck but apparently wasn't enough and got charged almost 30 bucks extra. Reluctantly I still paid the bill which was about 50 bucks more than what was originally quoted. The next day I checked my Bank account and seen another 60 bucks was taken from my account. The Company is saying I had the truck for 2 days. I'm not the smartest but I don't think 5 hours is 2 days. Also was told that the 60 bucks was from other fees which was NOT agreed or even brought up. I put in a dispute and praying this gets resolved. The extra funds should go towards buying something for our new home, kids, etc, not in Uhauls pocket.Kyle M.
We initially were sent to Fairmont. The truck there had a missing wheel hub and no grease in the bearing. We were told go ahead and drive it. My husband is a mechanic and refused the truck because he said it would either seize or catch on fire leaving us stranded along the road with a full truck. I was very disappointed in this part of my experience. The truck was not safe but was being told to be rented.MICHAEL H.
Customer did not leave a comment.beth B.
Have more pick-up trucks available.william S.
Customer did not leave a comment.SUSAN A.
My experience was overall excellent. I personally goofed up by only allowing myself a 6 hour window in which to drive to my destination which took an hour to get there and an hour to get back. Which only allotted my 2-helpers 4 hours to completely load up a 1 bedroom apt. After realizing my error and being told that my UHaul was re rented immediately after me. I scrambled to come up with a better scenario, the UHaul employee hooked me up with a different UHaul that still fit my needs. This one I wouldn't have to return until the next morning. Considering that I had to get this all done in only one day I truly appreciate the UHaul employee working out a better plan for me. I highly recommend the UHaul business located at 1119 Anmoore Rd, Bridgeport, WV. They have everything on site that you could ever need when moving. The employees were all very nice and 100% professionals. Sincerely, Mrs MeadorELAINE ROSE M.
Customer did not leave a comment.TIMOTHY W.
Customer did not leave a comment.David E.
Customer did not leave a comment.mike A.
Customer did not leave a comment.Brieanna L.
Customer did not leave a comment.Megan H.
The trailer was not clean and ready for pick up. We had to wait until it was swept out. One tire was low on air, had to be filled. Prayed it would not go flat on three hour ride with loaded trailer. Had terrible smell inside. Only one employee working. No verbal instructions or demonstration on how to disconnect trailerKarl H.
Customer did not leave a comment.RYAN DEANE J.
There was no customer service. Rude. I have no intentions of using this location again & have started to spread the word to others. The young man working there should be fired. I've never seen such indifference to a customers needs as this individual had. He is clearly in the wrong line of work. The van I rented had damages & was dirty inside. Mechanically it ran fine & there were no problems with it. Treating customers a bit more decently goes a long way. This isn't the only place a person can get a rental. Color me disgusted.JOHN AMOS L.
short staffed needs improvement.Jeffery John P.
Customer did not leave a comment.Chris P.
Customer did not leave a comment.Lamar Deon T.
Customer did not leave a comment.Deborah Y.
Customer did not leave a comment.Lisa M.
This was first time using a storage rental. They where very willing to help me. I couldn't of met nicer people. They even brought a cart out so I could load everything on it so I wouldn't have to make so any trips. He told me about how I can use their carts anytime. Something I didnt know and was VERY excited to know this....Shari W. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!