Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck I used had many mechanical issues. The rear door took considerable force to close it , the truck was completely empty on fuel when we picked it up, the steering intermediate shaft was failing so every time you made a turn the shaft would clunk truck had a horrible exauste leak close to manifolds I feel as through these trucks should be better maintained. It was clean. But didn’t seem to be mechanically solid
Jami Church
Rating:
2.0
Rude employees. We had to park the U-Haul ourself. What if we would have hit another while backing up????
Jeanie Trussell
Rating:
2.0
I felt like I was working for them. What happened to the concept of customer service? All I got was, “You need to do this… you have to… go and… you have to install our app… “
Wilson Barry
Rating:
5.0
Customer did not leave a comment.
Larry Brown
Rating:
3.0
It wasn't clear that the storage unit would be a 2nd level storage unit. The front door where you pull up wasn't working. Had to get large items through he smaller side door. There was no lift available to bring the large items to the 2nd floor.
Michael Acevedo Ojeda
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
terrance eades
Rating:
5.0
Friendly service by staff
Jade Choate
Rating:
5.0
Customer did not leave a comment.
Steven Garcia
Rating:
3.0
The door to the storage area was not working, had to use the side door to bring in large items. The unit that was rented identified as a first floor unit but was actually an elevated unit up some stairs, an elevator option or at least a lift would've been welcomed.
Michael Acevedo
Rating:
5.0
Give the gentleman who checked us in a raise please <3 he was so kind and respectful
haneen elshishtawy
Rating:
1.0
Mrs. Tonya is very rude she accused me of being a thief and my husband is in the military. It’s very sad how they conduct business I wouldnt go here the mean lady might accuse u next.
Jessica Williams
Rating:
5.0
Customer did not leave a comment.
Anetra Augustus
Rating:
5.0
Usually the U-Haul equipment I rent is in good condition; however, the 6’x12’ trailer I last rented was in poor condition. The exterior was beaten up pretty badly. Also, it looked as though the trailer had been overloaded causing the axle area to hump up. It’s time to recapitalize. Just a suggestion. The staff was excellent. Very helpful.
Philip Luci
Rating:
1.0
Don’t force your customers to check in and out on an app. Some of us don’t do well with technology and would prefer to conduct business with people on site. Worst service in a very long time. Penske will retain my future business for sure.
Richard Smith
Rating:
5.0
Customer did not leave a comment.
latoshia SEATS
Rating:
5.0
Customer did not leave a comment.
Michelle McCray
|
Overall Experience
Rating:
5.0
Customer friendly and efficient. Thanks
SAMUELJESUS NACISVALENCIA
Rating:
5.0
Customer did not leave a comment.
Josh Carmicheal
|
Overall Experience
Rating:
5.0
Josh was great, provided us with a world class customer service experience that is rare these days! Thanks Josh, you are the man👊🏼
Aaron Shadley
Rating:
5.0
This is the ONLY location in Clarksville I will use.
Christopher Terry
Rating:
5.0
Helped me with the trailer and showed me hpw to do everything
Kurtis Granlund
Rating:
5.0
All is great
Rhonda Myler
Rating:
5.0
Customer did not leave a comment.
Johndyb williams
Rating:
3.0
Customer did not leave a comment.
MICHAEL MILLER
Rating:
3.0
Not so much the location but the condition of the trailer. First, the passenger side fender was rusted and pieced together, the entire undercarriage was covered in red clay, including the tires and the inside was not swept out. Secondly, the double axle trailer has no jack..... unacceptable. I had to use my vehicle jack when i had to remove the trailer. Lastly, the trailer wobbled and swayed at anything over 50 mph. Something is wrong when a double axle trailer with the majority of the load in the front sways at that speed. I pull boats, rv's, utility trailers and my 6x12 covered trailer and it has never swayed like that. I am not happy at all with this product and would like a call regarding this. At this point, i will NEVER use another U Haul product. 407-310-8432 TJ
Timothy Bennett
Rating:
3.0
It all good
Kenneth Hutchenson Sr
Rating:
1.0
Ensure reservations are actually honored, inspect and clean equipment prior to rental, establish better priced mileage rates and standards (71mi cap for one way is way too little).
Anthony Keen
Rating:
5.0
N/A
Felecia J-Matthews
Rating:
5.0
Excellent customer service, well maintained equipment. I would recommend this location to anyone I know! Thank you for a very wonderful experience.
Rebecca Rickard
Rating:
5.0
Customer did not leave a comment.
Sharion Atkinson
Rating:
5.0
As busy as you all were this weekend and still pulled off top notch service to all your customers! I’m impressed! Definitely will comeback next time!
Mark Drew
Rating:
5.0
Customer did not leave a comment.
Troy Olson
Rating:
3.0
Customer did not leave a comment.
Debra Beckham
Rating:
4.0
Customer did not leave a comment.
Relissa Jones
Rating:
1.0
The Uhaul app and checkout process is basically outsourcing the labor for check out to the buyer.
After paying $1300 to rent a truck for 4 days the last thing I want to do is spend 15 minutes taking pictures of my truck, of the mileage, and carrying the dolly to where it needs to go while i watch 3 people stand around and do nothing.
From a business perspective, the app makes total sense as you probably have to staff less at the site however from a customer experience perspective its kind of terrible.
when I went to the desk the and asked to return my keys, the response was "you have a text on your phone follow the directions there"
james becker
Rating:
5.0
Customer did not leave a comment.
keven schloemp
Rating:
5.0
Customer did not leave a comment.
RUTH GRIFFEY
Rating:
5.0
Customer did not leave a comment.
KimBerly Claypool
Rating:
5.0
Customer did not leave a comment.
Steven Michalak
Rating:
5.0
Customer did not leave a comment.
NORMAN TURNER
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sara-Anne Turkow
Rating:
5.0
Customer did not leave a comment.
nanita mack
|
Overall Experience
Rating:
5.0
Great customer service and very nice
LELIA BURKE
Rating:
5.0
Customer did not leave a comment.
Lisa Bowman
Rating:
3.0
Mr Bradley was very helpful and patient with us explaining how the the Before you go inspection goes. And thr return I section works for after hours etc. Very nice
Paris Johnson
Rating:
5.0
Customer did not leave a comment.
Jeremy SPRENKLE
Rating:
1.0
Units are inside a large warehouse type building. The small (inexpensive) units are in the middle of the building with stairs to get to them and then a hall to walk down to get to your unit. There is a cart for the ground level from your car to the stairs but then you have to carry it up the stairs and down the hall. The units with no stairs are more than double the price. All units are built on the same cement slab warehouse floor why stairs? I paid for a month but it was to difficult for me to do the stairs and hall over and over so I took stuff out instead of bringing the rest wasting one months rent.
Cynthia Peters
|
Overall Experience
Rating:
5.0
Great business and reasonable prices! Nice employees too!
Kevin Rea
Rating:
4.0
Customer did not leave a comment.
Caleb Compton
Rating:
5.0
Customer did not leave a comment.
Neal Loidolt
Rating:
5.0
Customer did not leave a comment.
Philip Luci
Rating:
4.0
Actually they were helpful
Mark Czecholinski
Rating:
4.0
Customer did not leave a comment.
samuel mobley
Rating:
5.0
My overall experience with Uhaul was great,,,, excellent customer service,,, and I was waited on very quickly … I would most definitely refer customers to visit your store if they may ever need a storage unit,,, UBox,,, any type of transportation to move furniture or transport a vehicle…
Dorris Davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kenny taylor
Rating:
3.0
Better understanding of everything.
Donta Daniel
Rating:
5.0
Customer did not leave a comment.
Shanette Holloway
|
Overall Experience
Rating:
5.0
Fast, friendly and truck was clean.
Andre Jordan
Rating:
1.0
Customer did not leave a comment.
Sarah Huff
Rating:
5.0
Nothing. Rep was very helpful and professional.
Donald Campbell
Rating:
5.0
Customer did not leave a comment.
George Manuel
Rating:
5.0
Customer did not leave a comment.
KEIANNA BROCK
Rating:
5.0
Customer did not leave a comment.
Andreann Hill
Rating:
5.0
In the heart of Tennessee, a team stands unmatched in their professionalism and meticulous attention to detail. Their manager, a beacon of competence, was merely passing by during my check-in when he instantly spotted an incorrectly stowed ramp on the truck. Without hesitation, she rectified the issue on the spot, a feat that left me thoroughly impressed as I had struggled with it myself.
This team’s dedication to service excellence is not just commendable, it’s inspirational. Their ability to anticipate and address issues proactively is a testament to their commitment to providing an exceptional customer experience.
I wholeheartedly recommend this location, for here you will find not just a service, but a team that goes above and beyond to ensure your satisfaction. Truly, the best team in Tennessee! 👏
James Wise
Rating:
5.0
Customer did not leave a comment.
douglas argueta
Rating:
5.0
Customer did not leave a comment.
Dysheek Ferguson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mariah Swihart
Rating:
1.0
Customer did not leave a comment.
john johnson
Rating:
5.0
Customer did not leave a comment.
MARIO IVANKOVICH
Rating:
5.0
Customer did not leave a comment.
Harrison Coley
Rating:
5.0
This place is GREAT! Not even 24 hours of using them and they have done great for me. They didn't have any disk locks for me to have via their free lock deal, but they did allow me to use my regular lock until I can get the money to get one. I got a free month, only having to pay the 11 dollar insurance. More than pleased with uhaul already!
HEATHER DEMOSS
|
First Impressions
Rating:
5.0
Staff was very friendly, service time was as quick as could be. I would recommend friends and family to use the services provided. I will also be a returning customer in the future.
Brian Godfriaux
Rating:
5.0
Customer did not leave a comment.
Kurt Merrell
Rating:
2.0
The staff member I dealt with at pick up was very short with me and seemed frustrated by my presence. She was rude to me when I couldn't get the Uhaul app to load on my phone and said in a very snide tone "its probably your messed up settings".
The ramp on the truck was too short which made for a steep trek into and out of the truck. The ramp also wasn't secured properly, so when I first pulled it out to set up to load, the entire ramp came out from under the truck. It took my wife and I over 30 minutes to get the ramp back on track. When I turned in the truck I told the associate at the counter about the ramp coming out and he said "thats how they're designed and this is usually a result of people pulling on them too hard". I don't understand why or how the equipment is not thoroughly checked prior to being assigned to a customer.
I've used Uhaul at least a dozen times in the past 6 or 7 years and this was the single worst customer service I've ever received. I would be appalled if one of my employees spoke to or shrugged off a concern of one of my clients. I paid over $200 for the use of this truck for 24 hours with an additional $50 purchase of fuel to be treated like my concerns don't matter. Uhaul is historically the cheapest option when renting a moving truck, but the next time I need a rental I will heavily consider paying more to have proper and professional treatment.
Brad Cole
Rating:
5.0
Customer did not leave a comment.
danica rozmenoski
Rating:
5.0
Customer did not leave a comment.
VINCE GREGORY
Rating:
5.0
The manager went above and beyond to help us and made our day!! Great customer service!!
RYAN CLARK
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KAYCEE LOGAN
Rating:
5.0
Keep up the great work
Ethan Myrick
Rating:
3.0
We had a hard time getting the truck in gear. I feel that all your trucks should be inspecting before renting them out. Will not use U-Haul again
Toni Ledet
Rating:
5.0
Customer did not leave a comment.
ricky rock
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeanie JONES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eric Davis
Rating:
5.0
Customer did not leave a comment.
mason pulley
Rating:
5.0
Customer did not leave a comment.
Neil Bance
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT BLISS
Rating:
3.0
What I didn't like of the weight. It was too d*** long. You need to find More people to help. The weight was awful. I would not recommend it to anybody to go there. Because you got to Wade a long time when you when you got hiring 1 person 2. They took their sweet time talking to the people more than tried to. Good all of a customers too much talking. Let's talk to more work so to get people out... I waited over 45 minutes that it's ridiculous. I will go to another u haul next time
Maragrita Robinzine
Rating:
3.0
Wait time was excessive. Not enough personnel for a Saturday morning. Otherwise, it was great!
Glenn ADWELL
Rating:
5.0
Quick and easy drop off
Larry Berg
Rating:
5.0
Customer did not leave a comment.
Keith Gafunderi
Rating:
4.0
Customer did not leave a comment.
Elizabeth Bell
Rating:
5.0
Customer did not leave a comment.
Michael Estep
Rating:
5.0
Customer did not leave a comment.
Finnegan Thomas
Rating:
1.0
The uhaul 'security officer on a Segway' almost ran into me and then got rude with me because I didn't move out of his way. He was coming from behind me and served around to cut me off at the front door!!
Wesley Plummer
Rating:
5.0
I would highly recommend this facility to everyone. The staff there are amazing: helpful, understanding, patient and pleasant.. Thank you.
Regina Washington
|
First Impressions
Rating:
1.0
The manager was rude and did not want to honor my online reservation. I had to call back and talk to an employee to get them to correct her mistakes. I have delt with U-Haul for many years and have never incountered such rudeness. She basically stated she was the manager and was there on her day off and shouldn't be having to deal with this. HORRIBLE customer service!
Timothy Corbin
Rating:
5.0
Customer did not leave a comment.
John Ruple
Rating:
4.0
Customer did not leave a comment.
Tim Alsup
Rating:
5.0
The only problem was the lock holder isn’t even so it’s hard to put the lock on. But everyone was nice and helpful. And it’s very kind to have first month free because of the tornado!
Madison Lane
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard McKee
Rating:
5.0
Have went here for several needs and the location is always very clean, well-maintained, and the staff extremely helpful.
John Jenkins
Rating:
5.0
Customer did not leave a comment.
Brenda Archie
Rating:
5.0
Customer did not leave a comment.
Erwin Claiborne
Rating:
5.0
Customer did not leave a comment.
Clint Brannon
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NANCY ORREN
Rating:
5.0
Customer did not leave a comment.
Clifford Seay
Rating:
5.0
Great service
Dawn Horton
Rating:
3.0
I booked a pickup truck for 7 days. Online When I got to the location they told me that twebsite is wrong and I can only rented it for 3 days. Service was rude. I booked to get the truck back by the end of the day. And the location told me that I did not book it for the end of the day it was supposed to be returned by 8 am
Patrick Davis
Rating:
5.0
Customer did not leave a comment.
traco wilhoite
Rating:
5.0
Customer did not leave a comment.
Ken Hickman
Rating:
3.0
Customer did not leave a comment.
Norine Ellett
Rating:
5.0
The only problem I had was that I had to go to another store on my reservation
WILLIE SHAMELL JR
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CRAIG OLSON
Rating:
4.0
It wasn’t bad. Quick process of picking up rental. But the van wasn’t there in the parking lot the attendant had to go get it from the back. The lady at the front desk asked if I “really needed it for two days? “ which was on my reservation. I had said no at the time because I was planning to get my move done right away but I ended up having to extend the next day. I wish I would have just kept my original reservation because I’m positive there was a fee to extend. Hopefully not! Before I dropped off. I called uhaul to let them know I was going to be late due to the rain and I was driving slower than normal to be safe. The operator was very nice and annotated the message:
My son had left his IPad in the truck and the store called me to let me know. I went to pick it up after lunch and the front desk guy (glasses) asked me what happen to the lock on the back of the truck. I informed him that there was NO Lock or key! And I hope y’all didn’t charge me. He said some trucks have it but wasn’t sure bout the one I rented. I told him that this is the reason why I left the dolly in the cab because I had used it and it wasn’t secured in the back of the truck.
Overall the truck was exactly what I needed and love that it wasn’t hard to drive a big truck.
Thanks.
Juanita Alvarado
Rating:
4.0
Customer did not leave a comment.
Gwyndolyn Ellis
Rating:
5.0
Staff experience and great to work with.
james reaves
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tre McGowan
|
Overall Experience
Rating:
3.0
Disappointed in the fact that the wall to my storage was kicked in from the adjoining storage room. My items were thrown around and several of my items were taken.
I've used this storage facility before with no problems, but I guess there's a first time for anything.
Lisa Long
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jennifer Rafferty
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amanda Roubal
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james crane
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cade Acitelli
|
Overall Experience
Rating:
5.0
When you puch in the key-code to the side door- the dolly- door doesn't open from the outside.
DAVID JONES
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Jack Brogdon
|
Overall Experience
Rating:
5.0
Such a wonderful friendly amd professional staff.
Sharon Bergin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle McCray
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Allison Fink
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRIAN SONNIER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shereka Elliott
|
First Impressions
Rating:
4.0
Saw a few big bugs but overall I've been great with my service
SHERLETA PERRY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryana mcclendon
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Nichole Craycraft
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ANGEL SMITH
|
Overall Experience
Rating:
1.0
I wanted to upgrade storage room to a bigger unit. They store employee was extremely rude and not helpful at all. This led me to leave the uhaul facility and go rent storage else where.
Cecilio Ponce
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacia Williams
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
William Puetz
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Mary Spingath
|
Overall Experience
Rating:
5.0
I had no problems, no bugs, or no mice so I am extremely happy
rachel russell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wyatt Phillips
|
First Impressions
Rating:
5.0
The staff very helpful and understanding very pleasant and kind patient couldn't have had better service than what I have experienced at this location
Patricia Peterson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tawanda Gooden
|
First Impressions
Rating:
1.0
Staff is rude and act as though you are bothering them. Storage unit had a leak in the past causing mold to my things which the majority had to be thrown away. There is also a hole with mold on the floor of the unit.
Some of the Insulation laying on the wire at the top of the Storage unit fell on my furniture and boxes along with black tar used to fix the roof of where the leak was. Manager at the Providence Uhaul did not care and again treated me like I was bothering her and was just trying to get me out. Went to sweep out the unit because I moved my things out and planned to be out by the 31st of the month. When I got to the unit there was a green band on it saying ready to rent. Went to the office talked to the manager and let her know. Asked if I was going to be charged because I hadn't swept it out. She said no I was done. When I mentioned again that I couldn't get in the unit she asked me when I moved my stuff out. Told her I had moved the last of it on Saturday night and she said that they weren't going to keep the unit open for a long time. It was only 1 day. Moved stuff out on Saturday and went to sweep on Monday. I still had 4 days left on the contract and they put it up for rent before the completion of the contract. I was never contacted about the unit or notified that it was being locked. They made the unit available knowing of the mold and hole in wood floor. Also, did not remove the insulation. I had that unit for about 10 yrs. I have another unit unit with my father's things which I am removing, I've had that unit for almost 3 yrs. They would not cover the damages and expected my insurance to pay for it. Why should I have to pay for something they were responsible for maintaining, meaning the roof with leak. Also, it was a climate controlled unit. Unfortunately, the Providence Uhaul makes all Uhauls look bad. I will never use another uhaul and will advise people not to use it either. I spent a lot of money to protect my things just to lose over half of it in the end. I am very angry that the things I was trying to protect are gone. Needs new management because the one there has no clue on what is going on there and how to treat people.
theresa ware
|
Overall Experience
Rating:
1.0
Because I call the GM cause I got locked out and my dogs and I have stuff still in the hallway. She told me there was nothing she could do she didn't even try to come up there and see ifshe could help us. On the phone she was very rude to my sister and very disrespectful to also on the phone. I will be moving my stuff out of the storage on Saturday and cancel my contract.
Kristy Neal
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Pamela Cox
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRISTIANA BOSWELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristy Pridgen
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jeffrey Young Jr
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Jessica Lloyd
|
Overall Experience
Rating:
5.0
Ms. Patrick was always so friendly and helpful.
Jason Johnson
|
Overall Experience
Rating:
5.0
I love Ms Monica she always so helpful just love it thanks guys
Deborah Bond
|
Overall Experience
Rating:
1.0
My unit 759 collapsed damaging a lot of my things was told someone would come out to fix it last Saturday at 12 no one called waited until after 1:30 to just do things myself and found my property thrown everywhere broke not how I left my unit lady calls Wednesday I want to say with an attitude saying they have someone to fix I explain calmly that we had no more time to waste I was told 12 o’clock it would be fixed and no one showed up and my husband and son had to fix things so we could see how badly things were broken she caught an attitude and hung up I wouldn’t recommend to anyone I just wanted to get my what was left and not broke into my other unit and not have to keep paying for a unit that collapsed.
Pamela Cox
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Oliver Holmes
|
Overall Experience
Rating:
5.0
Everything was great from receiving my storage unit to releasing it . The staff are awesome and so helpful. I will definitely come back. Thank you.
Anne Bouten
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily Hickman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT DIXON
|
Overall Experience
Rating:
3.0
It was ok the staff was great
gloria dunnigan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NATHANIEL JACKSON
|
First Impressions
Rating:
5.0
Everyone was so very helpful thank you so much
Charlotte A Williams-Newsom
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Gary Howard
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Justin Caceres
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
jennifer lish
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shevelle Lewis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
destinie trevino
|
First Impressions
Rating:
5.0
I've never had any issues with the facility. The staff was always helpful, courteous and professional. Pricing was very reasonable. Would recommend to others.
ANITRA HARWELL
|
Overall Experience
Rating:
5.0
Went really well.
BURNS BRYAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darius Blount
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alajuwon lowe
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Gomez
|
Online Move In
Rating:
2.0
Directions for access were incomplete of which panel to key in first then second. I never found the storage unit.
Tammura Hargrove
|
Overall Experience
Rating:
2.0
There were roaches climbing on the walls in several hallways leading by to my unit on top of that head to be unload all my belongs outside b my home to ensure I didn't b being b any along with me the door on the side my unit by was on was broken therefore had to travel to opposite be end of facility to get my belongings will never use be this facility again
Pamela Dobbs
|
Overall Experience
Rating:
1.0
Storage unit and size were overpriced. Having vagrants hang out so they could sneak in as you put your code in made it uncomfortable.
TONA CHURCH
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Adriana Vereen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katia Kline
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Katia Kline
|
Overall Experience
Rating:
4.0
I liked that it was climent controlled but it was too far from where I live and that's the reason for me to move out.
Judy Burnett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan Cue
|
Overall Experience
Rating:
5.0
The people they are so friendly and helpful.
David Harrison
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frederick Allen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donnie Lee
|
Overall Experience
Rating:
4.0
Was surprised with the 25 dollar charge for the recycle area
robbert thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon Johnston
|
Overall Experience
Rating:
4.0
Staff was very helpful and patient
ANNIE CASTILLO
|
First Impressions
Rating:
5.0
I trust U-Haul and people are nice and patients and understanding.
Crystal Trice
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mary Spingath
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
soledad Roman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clent Watson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Takara Shaw
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Isaac Marion
|
Overall Experience
Rating:
5.0
They were very, very helpful, professional, kind and so pleasant. The facility and storage areas are very clean.
Anne Bouten
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kylee Mayfield
|
Overall Experience
Rating:
5.0
Monica and her staff always go above and beyond. Thanks.
Brian Hamer
|
Overall Experience
Rating:
5.0
Ms Mo and the crew are very helpful/friendly that’s why if u need and storage or Uhaul needs just go see Ms Mo and the crew they’ll get u rite . Thks Mo and the crew for the excellent service y’all always provide me with.
Tara Gardner
|
Overall Experience
Rating:
1.0
They have the worst customer service at the Clarksville Providence location. I was told several different things about getting a lock cut off because I moved and did not take the lock off prior to moving. They do not return phone calls either.
Alexis Johnson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wanda Frye
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara Savage
|
Overall Experience
Rating:
3.0
Doors need maintenance hendes
Louis Don Petrone
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DANDRE RADCLIFFE
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Pamela Dobbs
|
Online Move In
Rating:
4.0
My only comment is storage place only had very small storage rooms left and way long long in the back.
Nancy Parrish
|
First Impressions
Rating:
1.0
Hinge not In good shape, hard to closed
Louis Don Petrone
|
First Impressions
Rating:
2.0
The first agent on returning the vehicle was very rude. He would not answer any of my questions and continued to tell me to use the link sent to me because everything was online! The link led me to a youtube video. The storage unit was not as I thought it would be. It does not look like a regular storage unit, more like a hole in the wall. I had to get 2 units to accommodate a 2 bedroom apartment. Renee was an absolute ANGEL! She was wonderful!
Charkeshia Walker
|
Online Move In
Rating:
5.0
Monic was extremely helpful and friendly. She is a great asset to U-Haul.
Francis Miller
|
Overall Experience
Rating:
1.0
I The first point of contact acted as if he didn't want to help me.
Elston Howell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie Prince
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
PAUL MOGREN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
tina mcneal
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
eddie ramey
|
First Impressions
Rating:
5.0
If i needed them again there number one
Carolene Drennon
|
Overall Experience
Rating:
5.0
Monic was very polite, professional and helpful.
Francis Miller
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
PANTERA WALLER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ROSE BENNETT
|
Overall Experience
Rating:
1.0
I was mistreated I was lied to I was locked out of my locker even though I paid my locker rent hours were constantly changing without my notification I will never store my things with U-Haul ever again plus I found roaches in my items when I got them back out
sylvia brenner
|
Overall Experience
Rating:
5.0
Love the staff. Very helpful
Erich Dowden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary Cartwright
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rochelle pinnock
|
First Impressions
Rating:
5.0
I would recommend Uhaul to a friend
Shawana Hodge
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
IMAN WHITFIELD COUNSLOR
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven Richardson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Thomas Turnley
|
Overall Experience
Rating:
5.0
Great place for temporary storage.
Mark Katz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kashaundra Walker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Evans
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
fran Rodriguez
|
Overall Experience
Rating:
1.0
I made a reservation and a toothless guy refused to give me a unit to rent. The unit given was smaller then a can of sardines. One employee helped, but not before the other wasted over an hour of my day.
Dennis Blackburn
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
quartez thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lamonica Rozier
|
Overall Experience
Rating:
5.0
The UHAUL employee that helped us with storage space was extremely helpful, personable and professional. All while running the shop on their own as the only employee there. Young kid and very nice to work with, exceptional service and detail he showed. Glad to see this brand of employee at your facility, I will be a return customer to this location for any other necessary UHAUL related tasks.
MICHELLE JIMENEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kendrick woodard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joseph centeno
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHATA RAMAGE
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
tiffany meriweather
|
Online Move In
Rating:
5.0
Everything that could possibly go wrong in my day yesterday did just that.... It wasn't until I got to u-haul that my day took a slight turn from the worst to being able to breathe. Your staff's kindness and helpfulness will forever be appreciated by me. Thank you for making the process smoothed from renting the truck, walking me through the rental process , and being able to get my things into a storage unit.....
Sometimes, people don't realize how much of a blessing they are, even while they're simply doing their job!
Thank you again....
CATHERINE GRAY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teresa Staten
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Will Rich
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Will Rich
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Lomart Gibson
|
First Impressions
Rating:
4.0
I would come back and get another unit if I every was in need for one from your company I was that pleased with my experience with your company thank you.
Ms Burke
Mary Burke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JADE ELLISON
|
First Impressions
Rating:
5.0
Everyone was so friendly and did everything they could to help me and explain the process. Great staff
erica williams
|
First Impressions
Rating:
5.0
Best staff ive ever had the pleasure of dealing with. Great customer service and very helpful. I highly recommend this facility
Suzanna Pater
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
renee elmore
|
Overall Experience
Rating:
3.0
Disappointed in the size and space of the climate control
Stacey Allen
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
deniesha williams
|
Overall Experience
Rating:
5.0
Most helpful and professional staff I have encountered lately. A pleasure doing business with the U-Haul office/location. Thanks!!
Emilio Gutierrez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bruce Josephson
|
First Impressions
Rating:
5.0
Trucks were well maintained and clean . This is the best facility I have ever been to.
Mary Spingath
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josh Carmicheal
|
First Impressions
Rating:
5.0
👍🏾
DONNA LYLE
|
First Impressions
Rating:
5.0
Cuatomer service was awesome
Michael Evans
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
damarius smith
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LAURIE MOORE
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ALICE LEWIS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kenneth Maryweather
|
Overall Experience
Rating:
4.0
Bring back 24 hrs access
Gwendolyn Solomon
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JENNY PARKES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steve Negron
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLAYTON STEPHENS
|
Overall Experience
Rating:
5.0
great
Vernon Dean
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Branda Haley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sonya robinson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keisha Trice
|
First Impressions
Rating:
3.0
It just wasn’t super clear where we could park. I also measured the storage unit and it’s not truly 8 feet. When I went to find another unloading area, two cars were parked sideways taking up 4 spots. So we ended up parking at the front and our unit was all the way in the back. We didn’t see any other unloading areas so if there were any, they weren’t well marked and nobody showed us any. People (some were employees) were smoking out front so nobody was paying attention to them. The person who ended up helping us get in did explain the check in process, but again, not super clear from any email I got initially. I would recommend this because of the price and location but everything else was just a little frustrating.
Rachel Crook
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Gary Hilliard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tammy nemethy
|
First Impressions
Rating:
5.0
The General Manger was very nice!
Havyarimana Alain
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shannon Boyd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rae howard
|
First Impressions
Rating:
3.0
Uhaul truck was outta gas and mother in law lost my keys to the lock. Other than that, it wasn't a bad experience.
Nicholas Ketchen
|
Overall Experience
Rating:
1.0
This account does not even belong to me. There was a mix up with another customer. Who’s name is Geraldo Rivera.
The name isn’t even spelled correctly. Do better. We no longer have a unit at this property. Get my phone number off this account.
gerartdo rivera
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jeriney Moss
|
Overall Experience
Rating:
5.0
Always Professional and respectful..
johnny davis
|
Overall Experience
Rating:
2.0
They locked me out of my unit before I could move everything out, but they called me before doing so and were under the understanding that I would have everything out that night. We had to rush to finish packing up because it took the uhaul guy an hour and a half to show up so we could get the last load then stood over us watching us with his wife all the way till 10 o’clock. Absolute terrible experience.
Jamie LaDue
|
Overall Experience
Rating:
5.0
The staff was friendly, the storage units were clean, and I liked that my things were easy to get to if and when I needed them. Ms. Monic was very helpful and attentive!
wynter fairley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taijah Wilkins
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Katina Brewer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Ulrich
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Delicia Charles
|
Overall Experience
Rating:
2.0
I was not happy with the size of my storage , I got a 5x8 uhaul and a 5x8 storage and I wasn’t able to fit all my stuff in storage . VERY upset .
VICTOR BOURG
|
First Impressions
Rating:
2.0
I made reservations for a 10×10 climate controlled. My reservations were lost i was stuck with a smaller non climate 10 steps high unit . Was yelled and denied van rental. No carrs on my side of the storage for moving stuff in have to walk way way around outside of the building. And no one offers any help worst place ever.
Shawna Sturgill
|
First Impressions
Rating:
5.0
This was an extremely well run Uhaul location. The premises was always clean and the climate controlled areas were actually climate controlled. This location was also free from bugs and other pests. I was also pleased with the wide selection and availability of rental trucks and trailers. The management team was also very polite and professional. Highly recommend this location.
DUSTIN BOSWELL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jamie LaDue
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jerry Perdue
|
Online Move In
Rating:
5.0
They help a lot with no problem
Cametrous Brewer
|
First Impressions
Rating:
5.0
Even tho I was super late with my u-Hual rental everybody was so nice and helping they made me feel like family will always use uhual for all my rental and storage needs.
Mohamed Hindieh
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ROSE BENNETT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary Spingath
|
Overall Experience
Rating:
5.0
Can't say enough good things about New Prov Uhaul. I have been a customer since 2017 and they always deliver. Monic and her employees have taken great care of me each and every time. I would not rent any where else while living/staying in Clarksville. *****
Brian
Brian Hamer
|
Overall Experience
Rating:
5.0
Very professional , caring, and helpful.
LOLITA SLAY
|
First Impressions
Rating:
5.0
The gentleman who helped me was courteous and professional. He took the time to show me each of the available storage units so I could make an informed decision. The facility is clean, well maintained, and truly climate controlled. Great customer experience at this Uhaul location.
DUSTIN BOSWELL
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gary Hilliard
|
First Impressions
Rating:
5.0
The Manager at this Facility is above reproach ! Five Stars ! Thank You !
Mary Spingath
|
First Impressions
Rating:
1.0
Rudest people I’ve ever met
Jason Capps
|
Overall Experience
Rating:
3.0
The facility is great but the staff and their customer service is at best lack luster
Faith Butler
|
First Impressions
Rating:
5.0
It was a pleasent experience i do suggest getting a dumpster for duture customers that have things to throw away
Leann Bernard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ernest Williams
|
Overall Experience
Rating:
5.0
Excellent customer services..
Richard Gubatan
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kevin Criswell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEITH PRATHER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lydia Thomas l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alysa bougard
|
Overall Experience
Rating:
5.0
Always friendly and service is always top notch
Lillian Merriweather
|
Overall Experience
Rating:
5.0
Professional staff at both locations. Meet all my needs and answered all my questions. Thanks.
brian hamer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittany Huffman
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
starlet frazier
|
Overall Experience
Rating:
5.0
This will be only place I will ever us here in Clarksville ten area ,very friendly and convenient location.also very clean helpful.
latasha hayes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tristen Allen
|
Overall Experience
Rating:
5.0
This place is great. I kept a climate controlled unit for almost 4 months. Everytime I went the staff were very nice. Checking in and out was a breeze and prices aren't bad at all on controlled temp storage units. Moving in and out was easy with all the u-boat style carts they have for you to use. Definitely recommend.
DESIREE DOUGLAS
|
Overall Experience
Rating:
2.0
Two things basic for self storage; lights and doors that work. This place had neither. I couldn't get my lock to work because the doors didn't line up. There are to many new storage places in Clarksville to recommend this facility.
Christine Campbell
|
Overall Experience
Rating:
3.0
Staff could be more friendly and customer service oriented. They are very stern and curt with customers. They never smiled while I was there. And I booked online so all they did was show me to my unit.
Michelle Petrino
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Charles Dixon
|
Overall Experience
Rating:
5.0
I moved my mom from Atlanta to Clarksville due to her declining health. I stored her belongings at the Uhaul in Clarksville. You made that time in our lives easier.
Sonya Bellafant
|
Overall Experience
Rating:
1.0
The manager Monic sucks at upkeeping the facility. Every month I had to call and complain bc doors were broke and I was not able to access my belongings. Bot convenient. Store and manager are ratchety.
DANIEL SOUTH
|
Overall Experience
Rating:
5.0
Very clean and affordable
KIT WALK
|
First Impressions
Rating:
5.0
Everyone there was very professional. Getting a storage unit, and checking our truck in was very fast and smooth. Definitely recommend.
DESIREE DOUGLAS
|
First Impressions
Rating:
3.0
I didnt set u auto pay, that was a mistake. I was told they refunded my money sunday but its not in my bank account. I am not working and need that refund for bills thank you.
Mary stratten
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josiah Proteau
|
Overall Experience
Rating:
5.0
No comment.
Josiah Proteau
|
First Impressions
Rating:
5.0
If needed again I will use this company
reginald wofford
|
Overall Experience
Rating:
3.0
Good stuff. Thank you.
james Johnson
|
Overall Experience
Rating:
3.0
Need to work on there customer service matter. Smile more more friendlier.
Michelle Bellow
|
First Impressions
Rating:
5.0
quick & fast good service
shantoya lee
|
First Impressions
Rating:
5.0
Great Service
SHAWN DOOLEY
|
Overall Experience
Rating:
5.0
Very nice place.
jerry potter
|
Overall Experience
Rating:
5.0
Perfect !!!!
QUINN TAYLOR
|
First Impressions
Rating:
5.0
Great Customer Service Group
SHAWN DOOLEY
|
First Impressions
Rating:
5.0
Great team good services
paul maxwell
|
Overall Experience
Rating:
5.0
Monique and her team were exceptional in getting me the right vehicle and space form move... great location.
paul maxwell
|
First Impressions
Rating:
3.0
My situation wasn't normal but the willingness and customer service was horrendous...i will never rent a unit fromthem ever again
elizabeith lewis
|
Overall Experience
Rating:
1.0
It was a terrible experience and the manager needs customer training. I wouldn't recommend this location to anyone and after this month, I plan to never use Uhaul again.
Melissa Mckissick
|
First Impressions
Rating:
5.0
Great customer service. Friendly staff. Helpful with all of my needs.
JEREMY WINANS
|
Overall Experience
Rating:
4.0
quick service, easy to access with sign in
robbert thomas
|
First Impressions
Rating:
5.0
Great service. Friendly staff. Helpful and understanding to my situation.
JEREMY WINANS
|
First Impressions
Rating:
5.0
Professional, diligent and accommodating
Gail Harris
|
First Impressions
Rating:
4.0
Great
bonita blanchard
|
Overall Experience
Rating:
5.0
Customer service was very professional Edgar was very patient and polite as well as the whole entire staff there very courteous and knowledgeable at what U-Haul represents I personally rate them above
Patricia Shepherd
|
First Impressions
Rating:
4.0
No comments
Pamela Ortiz
|
Overall Experience
Rating:
3.0
Accused Me of having RODENTS... HOW RUDE... I HAVE NEVER BEEN TREATED SOOOO BAD BY U -haul Employees ,In My WHOLE LIFE Our Family ALWAYS MOVED WITH U - HAUL ! No matter what shape My Belongings are in
Pamela Ortiz
|
First Impressions
Rating:
4.0
Everyone was very helpful and supportive.
Zariayan yankee
|
First Impressions
Rating:
5.0
very good
michael dellasandro
|
Overall Experience
Rating:
5.0
excellent service and availability
WILLIAM SHIPPEN
|
Overall Experience
Rating:
2.0
Ruined all my stuff because of a water leak.
Roman Melvin
|
Overall Experience
Rating:
5.0
very satisfy
octan bannis
|
First Impressions
Rating:
5.0
Outstanding facility!
gloria purcell
|
Overall Experience
Rating:
1.0
My unit became roach invaded. Filed a complaint with customer care and spoke to a higher up supervisor. Basically nothing could be done and no one cared.
heather paschall
|
Overall Experience
Rating:
5.0
Excellent service and staff was professionals
David Smith
|
Overall Experience
Rating:
4.0
Good facility.
KEITH PRATHER
|
Reservation
Rating:
5.0
The staff here was awesome, they really helped me out when I was in a tight spot.
william murray
|
Overall Experience
Rating:
4.0
The customer service at the New Providence uhaul was above average. All workers were respectful in their service.
aaron wallus
|
Reservation
Rating:
1.0
Is very bad experiences cos dey can't giv me d storage car.d so call manager is not at work on sunday dat is wat does people told me dat i cant put my tins inside.is very very bad .i ask for refund.
kolayo nkemamaka
|
Reservation
Rating:
4.0
Very secure. Had security cameras all around the building.
Angelica De La Peña
|
Overall Experience
Rating:
5.0
The owner was very sweet.
Sandra Mitchell
|
Overall Experience
Rating:
3.0
Auto pay was set up but never went through, when accessing my unit lights would constantly go out this leaving me in the dark, doors would often remain open and leaving the facility unsecure.
tyler scott
|
Overall Experience
Rating:
5.0
We were treated like no other at this facility everyone was helpful and seemed to accutlly had some of the best customer service I’ve ever had. Something that most places have forgot but not yours
MATT ERKEL
|
Overall Experience
Rating:
2.0
Upon checkout there were roaches in my unit and there was a horrible smell lingering in the unit.
deja patton
|
Overall Experience
Rating:
3.0
Did not use Uhaul storage facility.
Jacquelyn Cole
|
Reservation
Rating:
5.0
Kevin and Haley were efficient and helpful; no waiting. Kevin offered assistance with information on local movers and directions-even going over a map with me. This is the best service I’ve experience
lori kennedy
|
Overall Experience
Rating:
5.0
The service was great, just didn’t like the long waiting time.
erica robinson
|
Overall Experience
Rating:
2.0
Unable to speak to staff when u have a issue, was not a good experience
misha brady
|
Overall Experience
Rating:
5.0
Very nice staff . Felt well taken care of .
Mary Spingath
|
Overall Experience
Rating:
2.0
They tried to charge me for 3 months they say I didn't pay. Thank goodness I paid through bank check and was able prove the checks were sent and cashed!