I had no problems, no bugs, or no mice so I am extremely happy
rachel r. | Overall ExperienceSelf Storage Units in Clarksville, TN, 37042
U-Haul Moving & Storage of Clarksville
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We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The staff very helpful and understanding very pleasant and kind patient couldn't have had better service than what I have experienced at this location
Patricia P. | First ImpressionsStaff is rude and act as though you are bothering them. Storage unit had a leak in the past causing mold to my things which the majority had to be thrown away. There is also a hole with mold on the floor of the unit. Some of the Insulation laying on the wire at the top of the Storage unit fell on my furniture and boxes along with black tar used to fix the roof of where the leak was. Manager at the Providence Uhaul did not care and again treated me like I was bothering her and was just trying to get me out. Went to sweep out the unit because I moved my things out and planned to be out by the 31st of the month. When I got to the unit there was a green band on it saying ready to rent. Went to the office talked to the manager and let her know. Asked if I was going to be charged because I hadn't swept it out. She said no I was done. When I mentioned again that I couldn't get in the unit she asked me when I moved my stuff out. Told her I had moved the last of it on Saturday night and she said that they weren't going to keep the unit open for a long time. It was only 1 day. Moved stuff out on Saturday and went to sweep on Monday. I still had 4 days left on the contract and they put it up for rent before the completion of the contract. I was never contacted about the unit or notified that it was being locked. They made the unit available knowing of the mold and hole in wood floor. Also, did not remove the insulation. I had that unit for about 10 yrs. I have another unit unit with my father's things which I am removing, I've had that unit for almost 3 yrs. They would not cover the damages and expected my insurance to pay for it. Why should I have to pay for something they were responsible for maintaining, meaning the roof with leak. Also, it was a climate controlled unit. Unfortunately, the Providence Uhaul makes all Uhauls look bad. I will never use another uhaul and will advise people not to use it either. I spent a lot of money to protect my things just to lose over half of it in the end. I am very angry that the things I was trying to protect are gone. Needs new management because the one there has no clue on what is going on there and how to treat people.
theresa w. | Overall ExperienceBecause I call the GM cause I got locked out and my dogs and I have stuff still in the hallway. She told me there was nothing she could do she didn't even try to come up there and see ifshe could help us. On the phone she was very rude to my sister and very disrespectful to also on the phone. I will be moving my stuff out of the storage on Saturday and cancel my contract.
Kristy N. | First ImpressionsMs. Patrick was always so friendly and helpful.
Jason J. | Overall ExperienceI love Ms Monica she always so helpful just love it thanks guys
Deborah B. | Overall ExperienceMy unit 759 collapsed damaging a lot of my things was told someone would come out to fix it last Saturday at 12 no one called waited until after 1:30 to just do things myself and found my property thrown everywhere broke not how I left my unit lady calls Wednesday I want to say with an attitude saying they have someone to fix I explain calmly that we had no more time to waste I was told 12 o’clock it would be fixed and no one showed up and my husband and son had to fix things so we could see how badly things were broken she caught an attitude and hung up I wouldn’t recommend to anyone I just wanted to get my what was left and not broke into my other unit and not have to keep paying for a unit that collapsed.
Pamela C. | Overall ExperienceEverything was great from receiving my storage unit to releasing it . The staff are awesome and so helpful. I will definitely come back. Thank you.
Anne B. | Overall ExperienceIt was ok the staff was great
gloria d. | First ImpressionsEveryone was so very helpful thank you so much
Charlotte A. | Online Move In