Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Know the vehicle your placing the renter in and suggest alternative vehicle and the rationale for it.
DENITA R
Rating:
4.0
Customer did not leave a comment.
Henry W
Rating:
4.0
Customer did not leave a comment.
RENWICK J
Rating:
4.0
Customer did not leave a comment.
DONALD P
Rating:
5.0
Customer did not leave a comment.
Robert S
Rating:
4.0
Customer did not leave a comment.
babydoll k
|
Overall Experience
Rating:
1.0
Trailer was not available at pickup location, poorly reimbursed for the inconvenience.
Dawson A
Rating:
1.0
Customer did not leave a comment.
APRIL D
|
Overall Experience
Rating:
5.0
The supervisor and her staff was, friendly, competent, and they kept their word to me
JOANNE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VNicia Y
Rating:
5.0
Customer did not leave a comment.
Angela A
|
Online Move In
Rating:
5.0
Great quick customer service
Colby P
Rating:
5.0
Exceptional employees. Pickup and drop-off was very easy. Clean, friendly location.
STANLEY M
Rating:
4.0
Customer did not leave a comment.
jarret k
Rating:
5.0
Customer did not leave a comment.
IAN F
Rating:
5.0
Customer did not leave a comment.
PETER B
Rating:
5.0
They were fast, friendly, and efficient.
Patricia J
Rating:
5.0
Customer did not leave a comment.
ROLLIE L
Rating:
5.0
Pleasant, friendly, professional staff. Easy to work with to fill our needs. Equipment in great, clean condition.
DENISE K
Rating:
4.0
staff was nice, courteous, and professional. didn't notice equipment was faulty until we got several miles up the road. tires on tow dolly were severely out of round causing major vibrations and trailer jumping. only calmed down when vehicle was on the dolly.
TARA H
Rating:
4.0
Customer did not leave a comment.
John S
Rating:
5.0
Customer did not leave a comment.
JAY M
Rating:
4.0
Please indicate on the website that some of the units are at the top of stairs and have no elevator available. For the mobility impaired this is important. Personally, the location was not convenient. I rented the unit due to a last minute emergency change of plans.
Naima D
|
Overall Experience
Rating:
1.0
His boxes are linked to my account. They’re not even mine. It’s been an absolute horrible disaster using U-Haul. I can’t get anybody to answer any of my questions that keep just passing it off to somebody else. I will definitely not recommend U-Haul U boxes.
KARI A
Rating:
5.0
Offer a good coupon for every rental you do you guys do a good job
CLARK K
Rating:
3.0
Customer did not leave a comment.
CHRISTOPHER D
Rating:
5.0
Everyone was very professional and courteous. Alyssa helped rearrange my complicated pickup times, and every person along the way was very helpful. The operators who delivered and picked up the boxes were very capable at their job, and it was tricky in one of my driveways! The app and the texts kept me informed about what was happening, and the whole process made the move less stressful.
Tari L
Rating:
5.0
Very pleasant and knowledgeable
WARREN M
|
First Impressions
Rating:
5.0
Verify all information on paperwork, double check it….
JOSE F
Rating:
5.0
Customer did not leave a comment.
ERINN H
Rating:
5.0
Customer did not leave a comment.
JOHN A
Rating:
5.0
Customer did not leave a comment.
CLARENCE H
Rating:
5.0
Customer did not leave a comment.
Benjamin R
Rating:
5.0
Customer did not leave a comment.
Raul D
|
First Impressions
Rating:
2.0
Staff at this location always tries to do as little as possible by pushing customers to the app which costs time.
KARL R
Rating:
5.0
Customer did not leave a comment.
STEPHEN H
Rating:
5.0
Customer did not leave a comment.
Matthew M
Rating:
3.0
Was told that the check out process could be completed online; however, it required me to download the App. Seems I did most of the work confirming the condition of the vehicle both when picking up and dropping off the vehicle. The App required “location services”, and the photo taking process took several times tapping to get it to work. The staff at the site were not particularly helpful or friendly and pretty much expected me to figure it out on my own, which I did, but not without a few curse words under my breath. I was not impressed with the level of service from the staff.
DENISE L
Rating:
4.0
Customer did not leave a comment.
Darren R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
robert h
|
Overall Experience
Rating:
3.0
The latch’s on the containers are bend out of shape and challenging to put the locks on
Terry P
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Denise L
Rating:
5.0
Customer did not leave a comment.
ELISHAH D
Rating:
5.0
Customer did not leave a comment.
Anthony T
Rating:
5.0
Customer did not leave a comment.
Kimberly H
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
Rating:
5.0
Very helpful employees. Will definitely use again.
DONALD C
Rating:
5.0
Fantastic
CAROLYN F
Rating:
5.0
Good job!
RADU C
Rating:
4.0
Customer did not leave a comment.
Rickie J
|
First Impressions
Rating:
5.0
The new owner Monica is awesome! Big difference from past experience there.
MICHAEL O
Rating:
5.0
Customer did not leave a comment.
Sondrea C
Rating:
2.0
The people that work there are lazy you really don’t need them because you have to do everything yourself .they gave me a truck completely on Empty and expected it back with gas in it or I would be charged more money 🤦🏾♂️how does that seem right
AHMAUD S
Rating:
5.0
Customer did not leave a comment.
robert h
|
Online Move In
Rating:
5.0
Buenos servicios
RUBEN Z
Rating:
5.0
Customer did not leave a comment.
LISA S
Rating:
5.0
Customer did not leave a comment.
Gloria B
Rating:
5.0
Very super nice staff! I recommend U-HAUL on new Providence in Clarksville TN to everyone!
Natashia r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ivy A
Rating:
5.0
Customer did not leave a comment.
EMMALEE C
Rating:
5.0
Customer did not leave a comment.
Gabriel C
|
Overall Experience
Rating:
5.0
Nice and helpful
jemar w
Rating:
5.0
The only thing I think could possibly improve pick up at this location is beyond their control - turning left out of their parking lot is next to impossible
RAYMOND Z
Rating:
5.0
Keep Tye, Chad and Dominik. They represented and were above, beyond and very helpful with non computer folks like myself. There was one woman who talked and acted like a computer, I intentionally didn’t learn the impersonal black womans name. Loved everything else. Thanks
RONALD F
Rating:
3.0
Uhaul had an option to get the box picked up and dropped off at my house. Turns out the moving company they had listen on their website was a scam. The number didn't work and upon research the picture for the moving company was the same as another company on the site and the company had zero ratings. I am not sure why it was the default option when I booked and I ended up having to get a family member to pick up the container from the facility
Arthur H
Rating:
5.0
U haul containers was a much better option than a storage unit. It was so convenient to store at my own pace. The deliver of my goods was timely and handled very professionally.
melba w
Rating:
4.0
Customer did not leave a comment.
Melvin Y
|
Overall Experience
Rating:
5.0
My experience was over the top. When I returned my rental I had lost my phone and the guy that helped us was phenomenal.
KAYLEE T
Rating:
5.0
Last minute moving and was able to do my order online and once in the store for pickup process was even faster!! Staff did great job, even when I had to return to get a storage unit because the place I booked was not what i expected!! So thank you very much U-Haul staff!!
ANTHONY D
Rating:
4.0
Customer did not leave a comment.
ANTONETTE F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
IVELISSE M
Rating:
1.0
It was a total mess no one could find information regarding the unit in the computer employees couldn't find the issue and didn't have a clue on how to fix the problem
Then when returning the Uhaul same problem couldn't find no information on the computer about dropping off the Trailer very very disappointed with all of it because of it we were not able to receive our deposit because they couldn't find the contract in the computer
Very very pour communication
Will not be using Uhaul again
MICHELLE L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darryl H
|
First Impressions
Rating:
2.0
The UHAUL Staff at this location are AMAZING!! However, the location overall was clean, but not inviting. This UHAUL Facility (Clarksville TN) compared to the ones in Tallahassee, Florida and Sioux City, IA is a bit sketchy - it has a very unsafe feeling, which is why I wouldn't recommend storing anything there. Upon arrival there were a couple of homeless people hanging around outside of the building and the surrounding area just doesn't appear or feel safe!!
LEVEX S
Rating:
3.0
I checked in via email instead of the app. It took far to long to upload the pics, make comments and then have to do it all in reverse when I returned it. Honestly, next time I'll just reserve it online and walk in to talk to a person. Also, when I was having trouble with the return (the sign was confusing at drop off), the staff member that helped me was not happy to be bothered. And, now that I think of it, whomever called my emergency contact to verify, was super rude. The truck was also pretty grimey in the cab. Needed a good wipe down.
Tori R
Rating:
5.0
Customer did not leave a comment.
WALKER G
Rating:
5.0
Customer did not leave a comment.
MARK O
Rating:
5.0
Customer did not leave a comment.
DAVID C
Rating:
3.0
Customer did not leave a comment.
KIMBERLY O
Rating:
5.0
Customer did not leave a comment.
DEMARCUS M
Rating:
5.0
This location has always been friendly and inviting. Will definitely use again in the future. Thanks
RAND R
|
Overall Experience
Rating:
2.0
Repair the trucks and have better customer service
NATALIE S
Rating:
5.0
The man who checked me in should quit. He was extremely efficient at his job. He should run his own business instead of putting up with poor management from U-Haul. He did an outstanding job.
Zack G
Rating:
5.0
Customer did not leave a comment.
JOHN B
Rating:
4.0
Customer did not leave a comment.
joe g
Rating:
5.0
The black lady at the front desk is a hard worker and is very helpful. It seems like she knows how to run a tight ship. Give her a raise.
DANIEL B
Rating:
5.0
They were wonderful!!! and made everything smooth
SARAY S
Rating:
5.0
Customer did not leave a comment.
Andrew B
|
Overall Experience
Rating:
4.0
The U-Haul crew were very nice, cordial, and attentive. They didn’t make me feel as if I were bothering them. I recommend this particular spot to my friends and colleagues. Thank you.
JACQUES W
Rating:
3.0
Customer did not leave a comment.
BILL R
Rating:
5.0
Customer did not leave a comment.
Majestic B
Rating:
5.0
Customer did not leave a comment.
JONATHAN H
Rating:
3.0
Trailer had a bad marker light.
KAMERON S
Rating:
4.0
Customer did not leave a comment.
Elizabeth B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Melvin Y
Rating:
5.0
in town mileage should not cost.
DEANDREA D
Rating:
5.0
Customer did not leave a comment.
Ruth R
|
Overall Experience
Rating:
2.0
Lack of customer support personnel.
MICHAEL O
Rating:
2.0
My husband constantly complained to me about service and whole experience. I felt really bad since I made reservation and set up everything including location. My husband said he spoke with management and had unprofessional experience.
MELVIN Y
Rating:
4.0
Customer service was great and everything was as expected
WILLIAM P
Rating:
5.0
Customer did not leave a comment.
Andrew B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jamese B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LAWRENCE O
Rating:
5.0
N/A
MORRIS L
Rating:
4.0
Easy return service. Better than a lot of uhaul places.
RYAN F
Rating:
5.0
This was a very excellent experience. The staff were very helpful, courteous and understanding the equipment was excellent. We really appreciated it and will recommend this to all our friends and family. Thank you so much.
MICHAEL B
Rating:
4.0
Better marking of the entrance and exit roads from the highway.
MORRIS L
Rating:
3.0
Better inspection and more training i asked to make sure truck rental was the correct day it was not
DYLAN S
Rating:
2.0
Staff at the ubox location was good, especially Gwen was exceptional.
Staff at the Providence location were unprofessional.
Pam G
Rating:
5.0
Thank you for maintaining a safe and clean facility!!
Stephanie L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIANA P
Rating:
1.0
Hire better people that are more customer service oriented and provide better quality rentals that have everything working right
NATALIE S
Rating:
5.0
Customer did not leave a comment.
Catherine R
|
Online Move In
Rating:
2.0
We received the truck on E, 48 miles left to be exact, returned it on 30 miles (if $4/gallon for them
to replace the gas, why were we charged $25 for gas). Also asked for appliance dolly, only had the one standard dolly strapped to the wall in the van so spent an extra $10 for nothing. They don’t pay attention to detail.
Keeara H
Rating:
3.0
Rental policies changed with each person who was renting. Were told these are policies. Policies are consistent not changing based on sales goals
TRINITY J
Rating:
1.0
The U-HAUL app is horrible. The app freezes all the time and wasted a lot of my time.
SISI M
Rating:
5.0
Customer did not leave a comment.
Susan H
Rating:
3.0
Took to long to check in had been there before took my picture three times during registration unable to
Process my application had to start from beginning
Tank to be full but was not I took photo
JOHN C
Rating:
5.0
Customer did not leave a comment.
AUTUMN C
Rating:
3.0
Clean the truck. It was disgusting when we got it.
CHRISTINA C
Rating:
5.0
Customer did not leave a comment.
Christina C
Rating:
5.0
Customer did not leave a comment.
PAUL B
Rating:
5.0
Customer did not leave a comment.
TODD P
Rating:
3.0
Customer did not leave a comment.
Jamera R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
angela d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Keshia E
|
Overall Experience
Rating:
2.0
It was not explained that I would not have full access after 5:00 pm. Had to utilize a small door to get furniture into storage. Once inside, the area near my unit smelled like raw sewer.
Felicia M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
PETERSON C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
angela d
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Wendy H
|
First Impressions
Rating:
4.0
When I came back the door was locked had to call for some one to open door
Tayvon B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
phyllis j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeanie J
|
Overall Experience
Rating:
5.0
N/A
venita H
|
Overall Experience
Rating:
3.0
Checking in to get my truck and storage was wayyyy longer than expected . I had reserved the storage I wanted and it was said to be available. But when I came in the next day nothing I reserved was available. So they had to cancel both my reservations and make it so I was a walk in. That was super frustrating to me because I had other people waiting on me to get the truck and storage so they can help me move. A 30min process was over 1.5 hours but they were really nice and helpful so that made it better . Also the door is wonky and will say it is unlocked but I can't get it . That has happened a couple of times.
Donnecia A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jessica M
|
Overall Experience
Rating:
3.0
I do not like the online self service. That's what your folks get paid for. I want to speak to and engage with a human being. It it why I drove to your facility...to speak to someone and have them rent a storage unit to me. The gal working at the counter was top notch tho. Great gal.
JANET H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Catrice J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alissa A
|
Overall Experience
Rating:
4.0
Certain old hinges but other than that great customer service and friendly employees. David the Owner is the best and will always make sure everything is taken care. Very stress free, I'll always choose this location.
Katharina H
|
First Impressions
Rating:
5.0
Very pleased with experience. Staff was very helpful and facilities were clean. Would reccomend this facility to anyone needing storage.
patrick h
|
Overall Experience
Rating:
5.0
Storage is great
robert w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAJAH G
|
First Impressions
Rating:
5.0
This UHAUL has been the best I have ever utilized. I was thankful for this facility and sad I needed to leave due to changing states.
CHRISTOPHER R
|
Overall Experience
Rating:
3.0
Manager was very rude and impatient with customers I have experienced this each time I've used this location
Tammy J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dorothea G
|
Overall Experience
Rating:
5.0
Agents were very helpful and the experience was pleasant
patrick h
|
Online Move In
Rating:
1.0
Stuff got damaged and wet inside.
BRITTANY H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
aaron w
|
Overall Experience
Rating:
5.0
You have great workers, with great customer service skills.
Quanisha S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Shanice D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wyatt P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELODY C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Latoya M
|
Overall Experience
Rating:
2.0
In need of repairs doors for access and leaks
Steven R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Romona R
|
First Impressions
Rating:
4.0
Staff nice and respectful very helpful
NORMAN E
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
NEFTALI M
|
Overall Experience
Rating:
5.0
Good experience.
Friendly staff
I recommend to anybody that needs storage Or truck.
Mufunda C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Olusola H
|
Overall Experience
Rating:
5.0
I had to go inside n get the employee to show me how to do everything. I'm technology challenged. He was very nice and instructed me again without being rude..
Alissa A
|
Online Move In
Rating:
1.0
Customer did not leave a comment.
AMELIA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LORRI A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Beverly E
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Moises S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Makaila M
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
David K
|
Overall Experience
Rating:
5.0
The double door to load and unload bigger furniture was not working. Needs fixing for convenience.
Michael A
|
Overall Experience
Rating:
3.0
It wasn't clear that the storage unit would be a 2nd level storage unit. The front door where you pull up wasn't working. Had to get large items through he smaller side door. There was no lift available to bring the large items to the 2nd floor.
Michael A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michelle M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josh C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NORMAN T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
nanita m
|
Overall Experience
Rating:
1.0
Units are inside a large warehouse type building. The small (inexpensive) units are in the middle of the building with stairs to get to them and then a hall to walk down to get to your unit. There is a cart for the ground level from your car to the stairs but then you have to carry it up the stairs and down the hall. The units with no stairs are more than double the price. All units are built on the same cement slab warehouse floor why stairs? I paid for a month but it was to difficult for me to do the stairs and hall over and over so I took stuff out instead of bringing the rest wasting one months rent.
Cynthia P
|
Overall Experience
Rating:
5.0
My overall experience with Uhaul was great,,,, excellent customer service,,, and I was waited on very quickly … I would most definitely refer customers to visit your store if they may ever need a storage unit,,, UBox,,, any type of transportation to move furniture or transport a vehicle…
Dorris D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shanette H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dysheek F
|
Online Move In
Rating:
5.0
This place is GREAT! Not even 24 hours of using them and they have done great for me. They didn't have any disk locks for me to have via their free lock deal, but they did allow me to use my regular lock until I can get the money to get one. I got a free month, only having to pay the 11 dollar insurance. More than pleased with uhaul already!
HEATHER D
|
First Impressions
Rating:
5.0
The manager went above and beyond to help us and made our day!! Great customer service!!
RYAN C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ricky r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeanie J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Neil B
|
Overall Experience
Rating:
5.0
I would highly recommend this facility to everyone. The staff there are amazing: helpful, understanding, patient and pleasant.. Thank you.
Regina W
|
First Impressions
Rating:
5.0
The only problem was the lock holder isn’t even so it’s hard to put the lock on. But everyone was nice and helpful. And it’s very kind to have first month free because of the tornado!
Madison L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clint B
|
Overall Experience
Rating:
5.0
The only problem I had was that I had to go to another store on my reservation
WILLIE S
|
Overall Experience
Rating:
5.0
Staff experience and great to work with.
james r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tre M
|
Overall Experience
Rating:
3.0
Disappointed in the fact that the wall to my storage was kicked in from the adjoining storage room. My items were thrown around and several of my items were taken.
I've used this storage facility before with no problems, but I guess there's a first time for anything.
Lisa L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jennifer R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amanda R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cade A
|
Overall Experience
Rating:
5.0
When you puch in the key-code to the side door- the dolly- door doesn't open from the outside.
DAVID J
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Jack B
|
Overall Experience
Rating:
5.0
Such a wonderful friendly amd professional staff.
Sharon B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Allison F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRIAN S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shereka E
|
First Impressions
Rating:
4.0
Saw a few big bugs but overall I've been great with my service
SHERLETA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryana m
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Nichole C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ANGEL S
|
Overall Experience
Rating:
1.0
I wanted to upgrade storage room to a bigger unit. They store employee was extremely rude and not helpful at all. This led me to leave the uhaul facility and go rent storage else where.
Cecilio P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacia W
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
William P
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Mary S
|
Overall Experience
Rating:
5.0
I had no problems, no bugs, or no mice so I am extremely happy
rachel r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wyatt P
|
First Impressions
Rating:
5.0
The staff very helpful and understanding very pleasant and kind patient couldn't have had better service than what I have experienced at this location
Patricia P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tawanda G
|
First Impressions
Rating:
1.0
Staff is rude and act as though you are bothering them. Storage unit had a leak in the past causing mold to my things which the majority had to be thrown away. There is also a hole with mold on the floor of the unit.
Some of the Insulation laying on the wire at the top of the Storage unit fell on my furniture and boxes along with black tar used to fix the roof of where the leak was. Manager at the Providence Uhaul did not care and again treated me like I was bothering her and was just trying to get me out. Went to sweep out the unit because I moved my things out and planned to be out by the 31st of the month. When I got to the unit there was a green band on it saying ready to rent. Went to the office talked to the manager and let her know. Asked if I was going to be charged because I hadn't swept it out. She said no I was done. When I mentioned again that I couldn't get in the unit she asked me when I moved my stuff out. Told her I had moved the last of it on Saturday night and she said that they weren't going to keep the unit open for a long time. It was only 1 day. Moved stuff out on Saturday and went to sweep on Monday. I still had 4 days left on the contract and they put it up for rent before the completion of the contract. I was never contacted about the unit or notified that it was being locked. They made the unit available knowing of the mold and hole in wood floor. Also, did not remove the insulation. I had that unit for about 10 yrs. I have another unit unit with my father's things which I am removing, I've had that unit for almost 3 yrs. They would not cover the damages and expected my insurance to pay for it. Why should I have to pay for something they were responsible for maintaining, meaning the roof with leak. Also, it was a climate controlled unit. Unfortunately, the Providence Uhaul makes all Uhauls look bad. I will never use another uhaul and will advise people not to use it either. I spent a lot of money to protect my things just to lose over half of it in the end. I am very angry that the things I was trying to protect are gone. Needs new management because the one there has no clue on what is going on there and how to treat people.
theresa w
|
Overall Experience
Rating:
1.0
Because I call the GM cause I got locked out and my dogs and I have stuff still in the hallway. She told me there was nothing she could do she didn't even try to come up there and see ifshe could help us. On the phone she was very rude to my sister and very disrespectful to also on the phone. I will be moving my stuff out of the storage on Saturday and cancel my contract.
Kristy N
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Pamela C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KRISTIANA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristy P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jeffrey Y
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Jessica L
|
Overall Experience
Rating:
5.0
Ms. Patrick was always so friendly and helpful.
Jason J
|
Overall Experience
Rating:
5.0
I love Ms Monica she always so helpful just love it thanks guys
Deborah B
|
Overall Experience
Rating:
1.0
My unit 759 collapsed damaging a lot of my things was told someone would come out to fix it last Saturday at 12 no one called waited until after 1:30 to just do things myself and found my property thrown everywhere broke not how I left my unit lady calls Wednesday I want to say with an attitude saying they have someone to fix I explain calmly that we had no more time to waste I was told 12 o’clock it would be fixed and no one showed up and my husband and son had to fix things so we could see how badly things were broken she caught an attitude and hung up I wouldn’t recommend to anyone I just wanted to get my what was left and not broke into my other unit and not have to keep paying for a unit that collapsed.
Pamela C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Oliver H
|
Overall Experience
Rating:
5.0
Everything was great from receiving my storage unit to releasing it . The staff are awesome and so helpful. I will definitely come back. Thank you.
Anne B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emily H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT D
|
Overall Experience
Rating:
3.0
It was ok the staff was great
gloria d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NATHANIEL J
|
First Impressions
Rating:
5.0
Everyone was so very helpful thank you so much
Charlotte A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Gary H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Justin C
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
jennifer l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shevelle L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
destinie t
|
First Impressions
Rating:
5.0
I've never had any issues with the facility. The staff was always helpful, courteous and professional. Pricing was very reasonable. Would recommend to others.
ANITRA H
|
Overall Experience
Rating:
5.0
Went really well.
Ian B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darius B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alajuwon l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert G
|
Online Move In
Rating:
2.0
Directions for access were incomplete of which panel to key in first then second. I never found the storage unit.
Tammura H
|
Overall Experience
Rating:
2.0
There were roaches climbing on the walls in several hallways leading by to my unit on top of that head to be unload all my belongs outside b my home to ensure I didn't b being b any along with me the door on the side my unit by was on was broken therefore had to travel to opposite be end of facility to get my belongings will never use be this facility again
Pamela D
|
Overall Experience
Rating:
1.0
Storage unit and size were overpriced. Having vagrants hang out so they could sneak in as you put your code in made it uncomfortable.
TONA C
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Adriana V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katia K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Katia K
|
Overall Experience
Rating:
4.0
I liked that it was climent controlled but it was too far from where I live and that's the reason for me to move out.
Judy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jonathan C
|
Overall Experience
Rating:
5.0
The people they are so friendly and helpful.
David H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frederick A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donnie L
|
Overall Experience
Rating:
4.0
Was surprised with the 25 dollar charge for the recycle area
robbert t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon J
|
Overall Experience
Rating:
4.0
Staff was very helpful and patient
ANNIE C
|
First Impressions
Rating:
5.0
I trust U-Haul and people are nice and patients and understanding.
Crystal T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mary S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
soledad R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clent W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Takara S
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Isaac M
|
Overall Experience
Rating:
5.0
They were very, very helpful, professional, kind and so pleasant. The facility and storage areas are very clean.
Anne B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kylee M
|
Overall Experience
Rating:
5.0
Monica and her staff always go above and beyond. Thanks.
Brian H
|
Overall Experience
Rating:
5.0
Ms Mo and the crew are very helpful/friendly that’s why if u need and storage or Uhaul needs just go see Ms Mo and the crew they’ll get u rite . Thks Mo and the crew for the excellent service y’all always provide me with.
Tara G
|
Overall Experience
Rating:
1.0
They have the worst customer service at the Clarksville Providence location. I was told several different things about getting a lock cut off because I moved and did not take the lock off prior to moving. They do not return phone calls either.
Alexis J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Wanda F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara S
|
Overall Experience
Rating:
3.0
Doors need maintenance hendes
Louis D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DANDRE R
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Pamela D
|
Online Move In
Rating:
4.0
My only comment is storage place only had very small storage rooms left and way long long in the back.
Nancy P
|
First Impressions
Rating:
1.0
Hinge not In good shape, hard to closed
Louis D
|
First Impressions
Rating:
2.0
The first agent on returning the vehicle was very rude. He would not answer any of my questions and continued to tell me to use the link sent to me because everything was online! The link led me to a youtube video. The storage unit was not as I thought it would be. It does not look like a regular storage unit, more like a hole in the wall. I had to get 2 units to accommodate a 2 bedroom apartment. Renee was an absolute ANGEL! She was wonderful!
Charkeshia W
|
Online Move In
Rating:
5.0
Monic was extremely helpful and friendly. She is a great asset to U-Haul.
Francis M
|
Overall Experience
Rating:
1.0
I The first point of contact acted as if he didn't want to help me.
Elston H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
PAUL M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
tina m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
eddie r
|
First Impressions
Rating:
5.0
If i needed them again there number one
Carolene D
|
Overall Experience
Rating:
5.0
Monic was very polite, professional and helpful.
Francis M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
PANTERA W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ROSE B
|
Overall Experience
Rating:
1.0
I was mistreated I was lied to I was locked out of my locker even though I paid my locker rent hours were constantly changing without my notification I will never store my things with U-Haul ever again plus I found roaches in my items when I got them back out
sylvia b
|
Overall Experience
Rating:
5.0
Love the staff. Very helpful
Erich D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Rochelle p
|
First Impressions
Rating:
5.0
I would recommend Uhaul to a friend
Shawana H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
IMAN W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Thomas T
|
Overall Experience
Rating:
5.0
Great place for temporary storage.
Mark K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kashaundra W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael E
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
fran R
|
Overall Experience
Rating:
1.0
I made a reservation and a toothless guy refused to give me a unit to rent. The unit given was smaller then a can of sardines. One employee helped, but not before the other wasted over an hour of my day.
Dennis B
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
quartez t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lamonica R
|
Overall Experience
Rating:
5.0
The UHAUL employee that helped us with storage space was extremely helpful, personable and professional. All while running the shop on their own as the only employee there. Young kid and very nice to work with, exceptional service and detail he showed. Glad to see this brand of employee at your facility, I will be a return customer to this location for any other necessary UHAUL related tasks.
MICHELLE J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kendrick w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joseph c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHATA R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
tiffany m
|
Online Move In
Rating:
5.0
Everything that could possibly go wrong in my day yesterday did just that.... It wasn't until I got to u-haul that my day took a slight turn from the worst to being able to breathe. Your staff's kindness and helpfulness will forever be appreciated by me. Thank you for making the process smoothed from renting the truck, walking me through the rental process , and being able to get my things into a storage unit.....
Sometimes, people don't realize how much of a blessing they are, even while they're simply doing their job!
Thank you again....
CATHERINE G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teresa S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Will R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Will R
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Lomart G
|
First Impressions
Rating:
4.0
I would come back and get another unit if I every was in need for one from your company I was that pleased with my experience with your company thank you.
Ms Burke
Mary B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JADE E
|
First Impressions
Rating:
5.0
Everyone was so friendly and did everything they could to help me and explain the process. Great staff
erica w
|
First Impressions
Rating:
5.0
Best staff ive ever had the pleasure of dealing with. Great customer service and very helpful. I highly recommend this facility
Suzanna P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
renee e
|
Overall Experience
Rating:
3.0
Disappointed in the size and space of the climate control
Stacey A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
deniesha w
|
Overall Experience
Rating:
5.0
Most helpful and professional staff I have encountered lately. A pleasure doing business with the U-Haul office/location. Thanks!!
Emilio G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bruce J
|
First Impressions
Rating:
5.0
Trucks were well maintained and clean . This is the best facility I have ever been to.
Mary S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josh C
|
First Impressions
Rating:
5.0
👍🏾
DONNA L
|
First Impressions
Rating:
5.0
Cuatomer service was awesome
Michael E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
damarius s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LAURIE M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ALICE L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kenneth M
|
Overall Experience
Rating:
4.0
Bring back 24 hrs access
Gwendolyn S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JENNY P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steve N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CLAYTON S
|
Overall Experience
Rating:
5.0
great
Vernon D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Branda H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sonya r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keisha T
|
First Impressions
Rating:
3.0
It just wasn’t super clear where we could park. I also measured the storage unit and it’s not truly 8 feet. When I went to find another unloading area, two cars were parked sideways taking up 4 spots. So we ended up parking at the front and our unit was all the way in the back. We didn’t see any other unloading areas so if there were any, they weren’t well marked and nobody showed us any. People (some were employees) were smoking out front so nobody was paying attention to them. The person who ended up helping us get in did explain the check in process, but again, not super clear from any email I got initially. I would recommend this because of the price and location but everything else was just a little frustrating.
Rachel C
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Gary H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tammy n
|
First Impressions
Rating:
5.0
The General Manger was very nice!
Havyarimana A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Shannon B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rae h
|
First Impressions
Rating:
3.0
Uhaul truck was outta gas and mother in law lost my keys to the lock. Other than that, it wasn't a bad experience.
Nicholas K
|
Overall Experience
Rating:
1.0
This account does not even belong to me. There was a mix up with another customer. Who’s name is Geraldo Rivera.
The name isn’t even spelled correctly. Do better. We no longer have a unit at this property. Get my phone number off this account.
gerartdo r
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jeriney M
|
Overall Experience
Rating:
5.0
Always Professional and respectful..
johnny d
|
Overall Experience
Rating:
2.0
They locked me out of my unit before I could move everything out, but they called me before doing so and were under the understanding that I would have everything out that night. We had to rush to finish packing up because it took the uhaul guy an hour and a half to show up so we could get the last load then stood over us watching us with his wife all the way till 10 o’clock. Absolute terrible experience.
Jamie L
|
Overall Experience
Rating:
5.0
The staff was friendly, the storage units were clean, and I liked that my things were easy to get to if and when I needed them. Ms. Monic was very helpful and attentive!
wynter f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taijah W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Katina B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John U
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Delicia C
|
Overall Experience
Rating:
2.0
I was not happy with the size of my storage , I got a 5x8 uhaul and a 5x8 storage and I wasn’t able to fit all my stuff in storage . VERY upset .
VICTOR B
|
First Impressions
Rating:
2.0
I made reservations for a 10×10 climate controlled. My reservations were lost i was stuck with a smaller non climate 10 steps high unit . Was yelled and denied van rental. No carrs on my side of the storage for moving stuff in have to walk way way around outside of the building. And no one offers any help worst place ever.
Shawna S
|
First Impressions
Rating:
5.0
This was an extremely well run Uhaul location. The premises was always clean and the climate controlled areas were actually climate controlled. This location was also free from bugs and other pests. I was also pleased with the wide selection and availability of rental trucks and trailers. The management team was also very polite and professional. Highly recommend this location.
DUSTIN B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jamie L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jerry P
|
Online Move In
Rating:
5.0
They help a lot with no problem
Cametrous B
|
First Impressions
Rating:
5.0
Even tho I was super late with my u-Hual rental everybody was so nice and helping they made me feel like family will always use uhual for all my rental and storage needs.
Mohamed H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ROSE B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary S
|
Overall Experience
Rating:
5.0
Can't say enough good things about New Prov Uhaul. I have been a customer since 2017 and they always deliver. Monic and her employees have taken great care of me each and every time. I would not rent any where else while living/staying in Clarksville. *****
Brian
Brian H
|
Overall Experience
Rating:
5.0
Very professional , caring, and helpful.
LOLITA S
|
First Impressions
Rating:
5.0
The gentleman who helped me was courteous and professional. He took the time to show me each of the available storage units so I could make an informed decision. The facility is clean, well maintained, and truly climate controlled. Great customer experience at this Uhaul location.
DUSTIN B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gary H
|
First Impressions
Rating:
5.0
The Manager at this Facility is above reproach ! Five Stars ! Thank You !
Mary S
|
First Impressions
Rating:
1.0
Rudest people I’ve ever met
Jason C
|
Overall Experience
Rating:
3.0
The facility is great but the staff and their customer service is at best lack luster
Faith B
|
First Impressions
Rating:
5.0
It was a pleasent experience i do suggest getting a dumpster for duture customers that have things to throw away
Leann B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ernest W
|
Overall Experience
Rating:
5.0
Excellent customer services..
Richard G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kevin C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEITH P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lydia T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alysa b
|
Overall Experience
Rating:
5.0
Always friendly and service is always top notch
Lillian M
|
Overall Experience
Rating:
5.0
Professional staff at both locations. Meet all my needs and answered all my questions. Thanks.
brian h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittany H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
starlet f
|
Overall Experience
Rating:
5.0
This will be only place I will ever us here in Clarksville ten area ,very friendly and convenient location.also very clean helpful.
latasha h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tristen A
|
Overall Experience
Rating:
5.0
This place is great. I kept a climate controlled unit for almost 4 months. Everytime I went the staff were very nice. Checking in and out was a breeze and prices aren't bad at all on controlled temp storage units. Moving in and out was easy with all the u-boat style carts they have for you to use. Definitely recommend.
DESIREE D
|
Overall Experience
Rating:
2.0
Two things basic for self storage; lights and doors that work. This place had neither. I couldn't get my lock to work because the doors didn't line up. There are to many new storage places in Clarksville to recommend this facility.
Christine C
|
Overall Experience
Rating:
3.0
Staff could be more friendly and customer service oriented. They are very stern and curt with customers. They never smiled while I was there. And I booked online so all they did was show me to my unit.
Michelle P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Charles D
|
Overall Experience
Rating:
5.0
I moved my mom from Atlanta to Clarksville due to her declining health. I stored her belongings at the Uhaul in Clarksville. You made that time in our lives easier.
Sonya B
|
Overall Experience
Rating:
1.0
The manager Monic sucks at upkeeping the facility. Every month I had to call and complain bc doors were broke and I was not able to access my belongings. Bot convenient. Store and manager are ratchety.
DANIEL S
|
Overall Experience
Rating:
5.0
Very clean and affordable
KIT W
|
First Impressions
Rating:
5.0
Everyone there was very professional. Getting a storage unit, and checking our truck in was very fast and smooth. Definitely recommend.
DESIREE D
|
First Impressions
Rating:
3.0
I didnt set u auto pay, that was a mistake. I was told they refunded my money sunday but its not in my bank account. I am not working and need that refund for bills thank you.
Mary s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josiah P
|
Overall Experience
Rating:
5.0
No comment.
Josiah P
|
First Impressions
Rating:
5.0
If needed again I will use this company
reginald w
|
Overall Experience
Rating:
3.0
Good stuff. Thank you.
james J
|
Overall Experience
Rating:
3.0
Need to work on there customer service matter. Smile more more friendlier.
Michelle B
|
First Impressions
Rating:
5.0
quick & fast good service
shantoya l
|
First Impressions
Rating:
5.0
Great Service
SHAWN D
|
Overall Experience
Rating:
5.0
Very nice place.
jerry p
|
Overall Experience
Rating:
5.0
Perfect !!!!
QUINN T
|
First Impressions
Rating:
5.0
Great Customer Service Group
SHAWN D
|
First Impressions
Rating:
5.0
Great team good services
paul m
|
Overall Experience
Rating:
5.0
Monique and her team were exceptional in getting me the right vehicle and space form move... great location.
paul m
|
First Impressions
Rating:
3.0
My situation wasn't normal but the willingness and customer service was horrendous...i will never rent a unit fromthem ever again
elizabeith l
|
Overall Experience
Rating:
1.0
It was a terrible experience and the manager needs customer training. I wouldn't recommend this location to anyone and after this month, I plan to never use Uhaul again.
Melissa M
|
First Impressions
Rating:
5.0
Great customer service. Friendly staff. Helpful with all of my needs.
JEREMY W
|
Overall Experience
Rating:
4.0
quick service, easy to access with sign in
robbert t
|
First Impressions
Rating:
5.0
Great service. Friendly staff. Helpful and understanding to my situation.
JEREMY W
|
First Impressions
Rating:
5.0
Professional, diligent and accommodating
Gail H
|
First Impressions
Rating:
4.0
Great
bonita b
|
Overall Experience
Rating:
5.0
Customer service was very professional Edgar was very patient and polite as well as the whole entire staff there very courteous and knowledgeable at what U-Haul represents I personally rate them above
Patricia S
|
First Impressions
Rating:
4.0
No comments
Pamela O
|
Overall Experience
Rating:
3.0
Accused Me of having RODENTS... HOW RUDE... I HAVE NEVER BEEN TREATED SOOOO BAD BY U -haul Employees ,In My WHOLE LIFE Our Family ALWAYS MOVED WITH U - HAUL ! No matter what shape My Belongings are in
Pamela O
|
First Impressions
Rating:
4.0
Everyone was very helpful and supportive.
Zariayan y
|
First Impressions
Rating:
5.0
very good
michael d
|
Overall Experience
Rating:
5.0
excellent service and availability
WILLIAM S
|
Overall Experience
Rating:
2.0
Ruined all my stuff because of a water leak.
Roman M
|
Overall Experience
Rating:
5.0
very satisfy
octan b
|
First Impressions
Rating:
5.0
Outstanding facility!
gloria p
|
Overall Experience
Rating:
1.0
My unit became roach invaded. Filed a complaint with customer care and spoke to a higher up supervisor. Basically nothing could be done and no one cared.
heather p
|
Overall Experience
Rating:
5.0
Excellent service and staff was professionals
David S
|
Overall Experience
Rating:
4.0
Good facility.
KEITH P
|
Reservation
Rating:
5.0
The staff here was awesome, they really helped me out when I was in a tight spot.
william m
|
Overall Experience
Rating:
4.0
The customer service at the New Providence uhaul was above average. All workers were respectful in their service.
aaron w
|
Reservation
Rating:
1.0
Is very bad experiences cos dey can't giv me d storage car.d so call manager is not at work on sunday dat is wat does people told me dat i cant put my tins inside.is very very bad .i ask for refund.
kolayo n
|
Reservation
Rating:
4.0
Very secure. Had security cameras all around the building.
Angelica D
|
Overall Experience
Rating:
5.0
The owner was very sweet.
Sandra M
|
Overall Experience
Rating:
3.0
Auto pay was set up but never went through, when accessing my unit lights would constantly go out this leaving me in the dark, doors would often remain open and leaving the facility unsecure.
tyler s
|
Overall Experience
Rating:
5.0
We were treated like no other at this facility everyone was helpful and seemed to accutlly had some of the best customer service I’ve ever had. Something that most places have forgot but not yours
MATT E
|
Overall Experience
Rating:
2.0
Upon checkout there were roaches in my unit and there was a horrible smell lingering in the unit.
deja p
|
Overall Experience
Rating:
3.0
Did not use Uhaul storage facility.
Jacquelyn C
|
Reservation
Rating:
5.0
Kevin and Haley were efficient and helpful; no waiting. Kevin offered assistance with information on local movers and directions-even going over a map with me. This is the best service I’ve experience
lori k
|
Overall Experience
Rating:
5.0
The service was great, just didn’t like the long waiting time.
erica r
|
Overall Experience
Rating:
2.0
Unable to speak to staff when u have a issue, was not a good experience
misha b
|
Overall Experience
Rating:
5.0
Very nice staff . Felt well taken care of .
Mary S
|
Overall Experience
Rating:
2.0
They tried to charge me for 3 months they say I didn't pay. Thank goodness I paid through bank check and was able prove the checks were sent and cashed!