Customer Reviews for U-Haul Moving & Storage of Clementon

1926 reviews

270 White Horse Pike   Clementon, NJ 08021
(Rt 30)

(856) 783-5888

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(856) 783-5888

270 White Horse Pike
Clementon, NJ 08021
(Rt 30)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kaitlyn F. 
Rating:
5.0

Customer did not leave a comment.

BHAVESH G. 
Rating:
4.0

Customer did not leave a comment.

Alisa P. 
Rating:
5.0

Customer did not leave a comment.

Stephaine M. 
Rating:
5.0

Customer did not leave a comment.

NOEL M. 
Rating:
5.0

The young lady there was very welcoming and polite. The store was well lit, stocked, and organized. I felt like I was in a competent business location which made me feel quite comfortable leaving my things here.

John B. 
Rating:
5.0

Customer did not leave a comment.

MARILYN R. 
Rating:
5.0

Truck didn't drive as well as expected. For the money I paid I was disappointed how rough the truck drove.

Maryann Z. 
Rating:
5.0

Customer did not leave a comment.

Janee W. 
Rating:
5.0

Customer did not leave a comment.

CARMEN DIANE M. 
Rating:
4.0

Customer did not leave a comment.

Lizet T. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Customer did not leave a comment.

Stacey B.  |  Overall Experience 
Rating:
4.0

The truck I was using seemed to have some transmission issues that was really concerning while I was driving.

Curtistra D. 
Rating:
1.0

The guy that was working there was not helpfull at all. He did even tell me what unit I had. I had to read through the paperwork to find out. He also made me pay for an extra day of truck rental because he didn't want to check the truck in even though I was on the property with the truck fully refueled and rented a storage unit there because I had to offload. On top of that he didn't check the truck in until 30 min after I left the property. I will never use these services again if this is how they treat people.

Charles G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond E. 
Rating:
5.0

Customer did not leave a comment.

Nova P. 
Rating:
4.0

The staff was very willing to help you out

Joseph S. 
Rating:
4.0

The layout was all out of wack due to Comrade Murphy's COVID restrictions, so there's not much you can do until The Crownâ„¢ permits it.

Ryan B. 
Rating:
1.0

Give me the actual rate when I'm done with the usage of the truck! Not a whole week or two later asking for more money. I'll NEVER use uhaul again. It's happened twice already !

Joye G. 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
3.0

office is hard to fine behind storage block and entrance from street hard to determine where it is.

JOSEPH K. 
Rating:
3.0

Only issues were not being informed on my rental pick up location until after my pickup time, and the inconvenience of having to drive farther than planned and when I used my hitch on my car the employee who helped me put it on also didn't inform me I could flip 5he hitch (to make sure it was up higher, and wouldn't scrape the ground or hit my car) so I had issues with the trailer scraping alot, and it also caused some minor cosmetic damage to my car. Other than that it was great.

Angela C. 
Rating:
5.0

Clean the inside of the windshield.

Ralph E. 
Rating:
2.0

The truck was a disaster. It was dirty and the stench of smoke made me sick. It wasn't wiped down either. Especially during these times , the vehicle should be spotless and sanitized. The steering wheel made my hands smell of smoke too. Unacceptable

Anthony P. 
Rating:
5.0

Very friendly staff!

Ed B.  |  Overall Experience 
Rating:
1.0

Storage was broken into. My licks were changed without my knowledge and mice droppings was all in my furniture and clothing. I will never use this place again.. Black people beware. If you pay your storage and move early they don't give you anything back. The staff is illegals with no common sense either. Yeah I hated every bit of uhaul.

Lisa D.  |  Overall Experience 
Rating:
3.0

Good equipment and service. Thank you.

Rick L. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
1.0

Have the truck available at the location that was reserved. After talking to a manager I asked she call ahead and make sure the place we bring was ready for us and had a truck , she said she would. She didn't and no truck was available. The third place we were sent did have the truck. But some of the people I had arranged to help me had left by this time .

Johann S. 
Rating:
5.0

Very friendly and helpful staff

Ed B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

trish R. 
Rating:
1.0

Returning the truck I was charged more than quoted on the call the gentleman was abrasive. Check in was much more pleasant. I guess that the difference when you want the business & now my credit card is at your mercy. I have used Uhaul several times & never had a billing problem until now, I won't be using Uhaul again. Thank you,

Tory I. 
Rating:
5.0

Customer did not leave a comment.

Brianna B. 
Rating:
5.0

Very friendly

Gregory G. 
Rating:
5.0

Used contactless pick up and drop off. So easy

jeanine Z. 
Rating:
5.0

Customer did not leave a comment.

Jamall D. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Customer did not leave a comment.

Eric U. 
Rating:
3.0

Customer did not leave a comment.

Ray C. 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
4.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

Customer did not leave a comment.

Ollie U. 
Rating:
2.0

I rented a storage on Tuesday never put anything in and that Saturday I called to cancel because on Friday I got the keys to a new apartment I thought it would be a couple weeks or months that’s why I got storage but I called 4 days later and they kept my $90 they could of just charged me for those 4 days people are on fixed income struggling with work due to Covid they have no consideration I will never recommend them or ever use them I rather give my things away

Katherine r.  |  Overall Experience 
Rating:
3.0

My drop off location on the text and email was listed as 350 Berlin Cross Keys road, I got there and clicked the link provided and the address was changed to 270 White Horse Pike. We get there and it is a senior living apartment complex. Now it's late and we've just spent 12 hours moving and the address was wrong a second time. So we google uhaul and it's 270 N white horse pike NEVER specified by north or south on the link provided it gave us a wrong map location. Unacceptable after a long cold day moving. Very unhappy because I had to pay extra fuel charges from driving the truck all over the place

Gabriela M. 
Rating:
4.0

Customer did not leave a comment.

Ralph F. 
Rating:
5.0

i will continue to use this location in the future also

Shavine M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yevette C. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

the girl that worked there was extremely helpful and professional.

Robert P. 
Rating:
1.0

PLEASE DON'T ASK ME

Angelo V. 
Rating:
5.0

Nothing I can think of. Service and vehicles have always been excellent.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

ALFONSE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina H.  |  First Impressions 
Rating:
5.0

Friendly and quick service. Thanks

Jose C. 
Rating:
5.0

I have used this location several times for all my moving needs. The only improvement that I could suggest is it would be nice if I was given a lifetime supply of pizza for renting the truck. This would not be a deal that would apply to everyone. It would only be for me.

Matthew C. 
Rating:
3.0

trailer was not "broom" clean when I picked it up. staff was otherwise efficient with checkout and checkin

John R. 
Rating:
4.0

Daniel went the extra mile and waited for us to bring back the truck for drop off. I’m not that tech savvy and do not like the new app for uhual. Thanks to him I was able to complete the task of drop off rental truck.

Arilmi O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Naomi D.  |  Overall Experience 
Rating:
5.0

Christina is awesome!

Shanay F.  |  Overall Experience 
Rating:
4.0

Everything went well. The representative at the pick up location was very nice and friendly. I was in and out in less than 10 mins.

Antoinett M. 
Rating:
5.0

The UHaul rep was wonderful and easy to work with.

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Sree A. 
Rating:
1.0

Equipment wasn't where I expected it and had to go to three places to turn it in. It wasn't the fault of this location but the location who set up the rental. Southampton, NJ

Matthew R. 
Rating:
5.0

Counter person was professional, helpful and friendly.

Bruce A. 
Rating:
5.0

The manager, Crystal and the staff was very accommodating and helpful!

Craig F. 
Rating:
5.0

Not satisfied with overall experience

Anthony A. 
Rating:
5.0

Customer did not leave a comment.

Corey B. 
Rating:
5.0

Customer did not leave a comment.

Denice K. 
Rating:
4.0

Customer did not leave a comment.

Rosemary A. 
Rating:
1.0

Horrible. Most of our furniture is damaged. Customer Service is a joke.

Dan R. 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
5.0

The person “female” was very nice

Mark C. 
Rating:
4.0

Very expensive, for the time that was needed.

Joyce C. 
Rating:
5.0

Customer did not leave a comment.

TINA R. 
Rating:
2.0

Don't lie to customers that trucks are not available when they are at multiple locations. We booked a 26' truck a month in a advance and we were told there were none in our area and several locations were checked. To then be forced into a 20' truck the night before our move. We also had to rent a trailer at a different location only for a 26' truck to be available at that lot. The customer service at that location had no idea why were told the 26' was not available. We were in a situation where we were selling and buying on the same day. We had to be out by Monday morning and were “homeless” until we made settlement on our new property later that afternoon. We had limited options in the final hour of our move and if our family and friends did not help us in a big way by housing a good portion of our belongings we would of had to leave it all behind. We then were forced to keep the 20' for additional time to go around and pick up our belongings from there various locations.

Ian T. 
Rating:
5.0

Customer did not leave a comment.

Cesar D. 
Rating:
5.0

Customer did not leave a comment.

NANCY T. 
Rating:
5.0

Customer did not leave a comment.

Vincent G. 
Rating:
5.0

Great job and service

robert E. 
Rating:
5.0

There isn't anything to report at this time all employees involved were courteous and attentive will do business there again

bob H. 
Rating:
5.0

Nothing at all! Couldn't have been a better experience! Have friends that will need a truck shortly and sent them to you.

Twain N. 
Rating:
5.0

Very good !!!

Michael R. 
Rating:
5.0

Thank you so much for an excellent experience!

Nicole D. 
Rating:
5.0

Everything was perfect, associate was helpful,knowledgeable, and pleasant

Denise P. 
Rating:
5.0

Customer did not leave a comment.

Pedro A. 
Rating:
1.0

Staff was rude and very unorganized. They did not have Emmy reservation along with appropriate dollys I requested. They refused to even make any accommodations. I will never use this location again.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

Matthew R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEITH C. 
Rating:
3.0

Customer did not leave a comment.

Andy L. 
Rating:
1.0

don't rent for more then 1 day or they call and harass you.

Martin L. 
Rating:
5.0

The best!

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK R. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

Chrystal was very knowledgeable, very helpful, and very friendly. I will go out of my way to use this location again if/when I have the need for your services. Thank you

James M. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
5.0

It would be awesome to be able to track your container, real time. And would have loved a phone call the day before the container arrived

Anna Emilotte P. 
Rating:
4.0

Customer did not leave a comment.

James E. 
Rating:
5.0

The attendant was very nice and helpful. A pleasant experience.

Amy B. 
Rating:
1.0

There was a whit girl on duty I didn't get there unti 2:30 pm but I did call her that I will be late when I got there she told me if I don't get the car back by 9 am the next day she will report the car stolen. I originally rented the truck for 24 hr . She was extremely rude and didn't care if I didn't take the truck today. She was on duty on 8/31 but I don't know if she worked the next day. The person who returned the truck on paperwork the name is Chrystal passaretti. I didn't finish all my moving and I would like to get a truck for free for few hrs since I paid full price and I only hade the truck for 4 hrs

Zafar S. 
Rating:
5.0

Customer did not leave a comment.

Oscar F. 
Rating:
1.0

The location was absolutely fine. U-Haul. Was not. Due to availability of my rental, U-Haul changed my pick up location and also my pick up time without notifying me in the slightest. This was a major issue as I was working with a tight schedule. I arrive at my 24-7 pick up about 30 minutes late and was notified that my reservation expired. Again, no warning, nothing. If I have a reservation for a specific time and the service you offer is 24-7 pick up...start my charges at the time of the res and let me pick it up whenever. Then I can't get anyone of the phone for 30 minutes so I'm forced to use the “live chat” app which takes FOREVER. The person tells me they will make a new reservation but I need a contact person. It's late at night and no one is answering their phones so she won't let me rent until she talks to someone. I finally get a buddy to pick up and he tells me that all the person from U-Haul did was say “you know the renter?” “Great” and hung up. That's it. That's why you held me up?! For that?! It was just such an agonizing experience. The site is convoluted and confusing, they can and will change your rental without warning and won't facilitate any help, regardless of how inconvenient they just made the situation, the pick up and drop off situations are needlessly lengthy, complicated and just annoying. I've worked in car rental for 5+ years and U-Haul should take a good look at how other companies do business, because your way sucks. TLDR: 10/10 on annoying. Would not recommend.

Charles M. 
Rating:
5.0

Good customer service even in a difficult time

Craig G. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer service and equipment were both excellent. I have no complaints whatsoever about my recent experience with uhaul.

john G. 
Rating:
4.0

My complaint is regarding UHaul's practices as a whole - I specifically scheduled the pick up location to be where I have my storage unit. When I called, I was told this was no problem. A couple days later, I received an email saying the location and size of my rental truck had been changed without my approval. When I called to contest the change, I was given the run around and told there was nothing that could be done. After 3 different phone calls, the Schedule Dept at least provided me a reduced mileage rate. I understand that my move was over a holiday weekend and trucks may have been in higher than normal demand. BUT then, my father - who is moving this Thursday (middle of the week) - tells me the SAME THING just happened to him. If U-Haul can not guarantee locations or truck size, they need to be completely transparent about this. Waiting until days before a move - when the client can no longer reserve a truck elsewhere - to change the reservation is a shady business practice.

Nicole C. 
Rating:
5.0

Customer did not leave a comment.

Kelly D. 
Rating:
3.0

Customer did not leave a comment.

Rolison T. 
Rating:
5.0

Garen Green explained everything thoroughly and gave us fantastic service from when he checked us in to when we returned the vehicle to him. Thank you Garen for making our experience great at your location!

Edmund O. 
Rating:
4.0

Fixing the trucks!! But giving people trucks that there transmission is slipping is wrong. What if it broke down? That would fall on the customer. Please fix equipment The staff was great!!!

Marissa W. 
Rating:
4.0

Even amidst the rain, the move in was great! The staff onsite was soo helpful and made the check in process beyond easy as he answered all my questions and provided great insight.

LOREN M.  |  First Impressions 
Rating:
1.0

My unit was covered in mouse pee and poop and the staff told be it was my problem bc I didn’t have insurance in my unit. I payed $100 a month for 4 years for U-haul to keep my stuff safe and protected, why should I have to pay more for insurance. If I was told in the beginning that I needed insurance for a rodent problem, I would never have put my stuff there in the first place! I had to throw out 90% of my things! Now I have to spend more money to buy everything! $5,000 wasted! The worst customer service and company ever! I will be looking further into this as well.

EMILY T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William P.  |  First Impressions 
Rating:
5.0

Friendly staff, very helpful

MIGUEL A.  |  Overall Experience 
Rating:
5.0

Great service. Very accomodating at the last minute. Would reccomend!

Marquis B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randell G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandra I.  |  Overall Experience 
Rating:
3.0

From the outside looking in, it looks amazing. And it is to a certain extent. The employees were helpful when needed, and the overall place was convenient and kept clean. Although, throughout my experience of just short of a year, I’ve had many problems with rats in my storage. If counted, I probably found over 2lbs of rat feces in my lifetime at Uhaul. As well as I found a ton of sunseed shells (the rats feed) throughout the storage unit... I changed the poison box that they gave me numerous of times. But that didn’t stop the rats. I found a pile of rat hair in a box of clothes that I’ve had in the storage as well. But when brought up to the employees of Uhual, they said they can’t do anything about it. Thankfully, I was leaving the storage unit a few days after I found the rat hair in my box of clothes. I don’t know if this rat problem was necessarily a Uhual problem, or maybe there was just a hole in the storage. But it would’ve been nice to receive some type of compensation or anything to relieve my stress of the problem. Because it was very upsetting to see my hard worked items have tons of rat feces all over them.

Kiana A.  |  Overall Experience 
Rating:
3.0

Too many times the gate didn't work, as in, it failed to open after inputting my access code. Other times gate didn't open to allow me to leave the storage area. When gate was inoperable, staff had no other choice than to leave storage area unsecured by leaving gate in the 'open' position. Met a couple of poorly trained employees who weren't ready to work alone.

Gary A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ray b.  |  Overall Experience 
Rating:
2.0

No I will not recommend y’all and I will never use y’all company again.

Tiffany L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dannetta P.  |  Overall Experience 
Rating:
5.0

Efficient service

ray b.  |  First Impressions 
Rating:
5.0

I Never Really Experienced Any Major Issues. Staff Was Always Helpful!!!

Ramona S.  |  Overall Experience 
Rating:
1.0

We suffered a huge loss in all the mold and mildew damage from the disgusting conditions at this storage unit. Our entire bedroom set and several pieces of furniture were destroyed.

Joseph S.  |  Overall Experience 
Rating:
4.0

You should give veterans a discount on there storage rentals

walter P.  |  Overall Experience 
Rating:
5.0

Satisfactory service received.

Eric S.  |  First Impressions 
Rating:
5.0

None

thomas g.  |  Overall Experience 
Rating:
1.0

ROACHES in the Storage. Crystal P, UGLY PERSONALITY VERY UNPROFESSIONAL INDIVIDUAL. SHE SHOULD NOT WORK EARTH AT ALL. I WILL NOT RECOMMENDED AN ANIMAL TO U-HAUL. THE WORST STORAGE COMPANY EVER!!!!

Yolanda C.  |  Overall Experience 
Rating:
5.0

Extremely the best experience I’ve had with this location. Staff was always prompt when needed. Thanks to Chrystal Passaretti for everything!

preston m.  |  Overall Experience 
Rating:
5.0

N

Christopher H.  |  Overall Experience 
Rating:
5.0

Very pro as per usual

david a.  |  Overall Experience 
Rating:
5.0

Very helpful, understanding

Nicole C.  |  Overall Experience 
Rating:
2.0

The building and the agents were friendly, the autopay would fall off randomly, the actual storage container was a nightmare there was rat feces everywhere I just threw away everything I had in there

John T.  |  Overall Experience 
Rating:
2.0

The road for the units were way to bumpy and made it difficult for me to access my unit The road needs to be leveled and repaved I had a very tough time with my trailer bottoming out

anthony p.  |  Overall Experience 
Rating:
5.0

Great price and place

Sharon S.  |  Overall Experience 
Rating:
5.0

Awesome service.

Julie L.  |  Overall Experience 
Rating:
5.0

Great people. Very helpful.

Mark O.  |  First Impressions 
Rating:
1.0

Exceptionally chaotic!!! The staff was poorly trained in how to handle a surge. They spent literally hours dealing with one customer complaint while holding others up. MUST DO BETTER!

david a.  |  First Impressions 
Rating:
3.0

I think they should have more help on weekends, like 2 people inside and someone helping outside with storage lovks , gate access, truck rental etc.because 1 Sat not too long ago i waited 21/2 hours .

LYDIA M.  |  Overall Experience 
Rating:
5.0

Some of the best customer service I have ever had

Janet F.  |  First Impressions 
Rating:
4.0

None

Shawn G.  |  Overall Experience 
Rating:
5.0

.

GLADYS S.  |  Overall Experience 
Rating:
5.0

Chrystal was very helpful

Shilisa B.  |  First Impressions 
Rating:
5.0

We used the storage unit for four years, as we slowly went through the contents of my parents’ home once it was sold. We were able to get in and out at our convenience and always felt safe.

PATRICIA K.  |  Overall Experience 
Rating:
3.0

Our son passed away this month. By law I am not responsible for his debts. UHaul charged me $25 cleaning fee. I paid it but it is sad when others take an advantage of someone's tragedies.

Christopher A.  |  Overall Experience 
Rating:
5.0

I thought that my 1st month of storage was free but the lady said that if I would have rented my truck from a different uhual place then I would have gotten a free month of storage that's stupid to m

Irene P.  |  Reservation 
Rating:
5.0

Well satisfied

myrtle H.  |  Overall Experience 
Rating:
3.0

Closed my account & I was paid in full. Returned key pad & unit was completely empty. I have been getting phones call messages from U-Haul asking me to call them back but never say what it is about.

Michele m.  |  Overall Experience 
Rating:
5.0

Customer service is excellent

MARVIN G.  |  Overall Experience 
Rating:
5.0

The only thing you can't have your stuff there long.

gail d.  |  Overall Experience 
Rating:
5.0

Everything from beginning to end was great. A little pricey, but overall the experience was GREAT. Thank you to both the FL team ( Amanda) and the entire NJ team.

Wilson C.  |  Overall Experience 
Rating:
2.0

Several of my pieces of furniture came out with black mold!!!

Dave G.  |  Overall Experience 
Rating:
5.0

Excellent Service & kind, accomodating professionalism @the Clementon, NJ location.

darin b.  |  Overall Experience 
Rating:
1.0

I paid a full month ahead of time and I moved out with over 3weeks remaining and I feel I should of received the balance of the month ! This is what I. Get for paying a month ahead if due date!

Kathleen d.  |  Overall Experience 
Rating:
4.0

Unit leaked stuff became moldy had to trash decent amount. Rent raised yearly which I saw no reason for.

BARRY S.  |  Overall Experience 
Rating:
2.0

My stuff was covered with pollen. Not just a coding from it seeping through the sides like i was told. My clothes were green moving the stuff. Also There was a dead mouse in my unit.

Te'Aira J.  |  Overall Experience 
Rating:
1.0

I would not recommend this facility.

AMY D.  |  Overall Experience 
Rating:
5.0

Great customer service.

Josephine K.  |  Overall Experience 
No reviews have been submitted for this location.

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