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Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My rental agent said I could have 73 miles on my contract, but when I dropped off the truck (one-way) the return agent said I was only booked for 53 miles, so I incurred extra fees. The agent also improperly noted my gas level, but luckily I had a picture of that, lest I would have incurred more fees.
Customer did not leave a comment.
I was in the store for about 3 minutes and had to go out to the shop to find someone to wait on me. Certainly did not feel that customer satisfaction was important.
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Customer did not leave a comment.
Customer did not leave a comment.
General Manager was really taking the COVID-19 issue seriously, which was appreciated. Great sanitization practices in place. Wife and I were very impressed.
Customer did not leave a comment.
After the ordeal we had with the pick up location. We got a phone call from the original drop off location and they told us that we could no longer drop off the truck there because they had no more room. We chose that spot specificly because our storage is in the same location. I accepted my fate and asked her to email me the location to drop off the truck. I will say to drop off location was much easier. I was very thankful that it was quick so we can get to in packing.
Customer service was top notch. Very happy.
Customer did not leave a comment.
Service was great. Uhaul could improve the check-out process. Had to touch the key pad way too many times to authorize things.
Customer did not leave a comment.
Nothing much exellent service thanks
Turn in was quick and efficient. Good experience.
The manager Nick R was excellent all personel were very helpful
The employees took up the prime parking spaces near the front door. We had to park out by the street. They were not busy, but no one appeared for several minutes.. ?
Pick up and drop off went very smoothly. The person who checked me in was friendly. The two people in the office when I checked back in didnt seem interested in me. Poor customer service
Access to scan and go- I did my reservation online yet I still needed to go in and check in at the front desk to do “paperworkâ€
Kim was FANTASTIC!!! Thank you for everything! When I move back I will definitely use business
Customer did not leave a comment.
Customer did not leave a comment.
Give more instruction on he proper use of the wheel straps.
SERVICE WAS GREAT!!
Very happy with this location but very upset with D & R location with no lock box and then talked to a very rude lady named Virginia at the customer service number who finally disconnect us and did nothing to help
The only issue we had was the 4 wheel dolly was damaged, but we didn't need it. We had our own hand trucks. Otherwise the mobile pickup/return was great
Customer did not leave a comment.
Customer did not leave a comment.
Demonstrate the equipment before the customer leaves...ie the tow hitch attachment, how to hook and unhook the trailer, etc. I got stuck at a dead end road with no way to turn around - needed to reverse with the trailer and could do it. Then I had no idea how to hook and unhook the trailer so couldn’t move it manually. Finally found a way out of the dead end road.
Little more staffing. They got very busy on Wed. PM when I checked out the equipment. Took longer than expected.
Customer did not leave a comment.
Customer did not leave a comment.
very good
Was a short drive for 17 miles and the charged $0.79 per mile. Additionally, the trip was on flat streets and I spend $16 to fill the gas tank (actual low-cost gas). It is too expensive at the end of the day to rent a truck. The total cost is $1.67 per mile or 2.25 gallons per mile. Unbelievable.
Customer did not leave a comment.
Customer did not leave a comment.
Did not have my contract from the Apopka location. Said I went over the millage which was wrong on both weekends that I returned a truck.
Customer did not leave a comment.
Customer did not leave a comment.
Nick anf the crew are outstanding
Outstanding service,friendliest service with great sense of humors and professionalism as well. Nick outstanding individual who will be more than helpful in what you need a 5 star is not good enough for nick and this establishment
Customer did not leave a comment.
Super fast drop off! Great location!
Customer did not leave a comment.
Nick was great
Customer did not leave a comment.
Clean and easy to access. Staff is also willing to lend a helping hand.
Customer did not leave a comment.
Electric problems but full service with a smile
Customer did not leave a comment.
Customer did not leave a comment.
I am completely satisfied with the cleanliness the attention and the professionalism with Mr. Nick Rodriguez who is the manager
Customer did not leave a comment.
Customer did not leave a comment.
This wasnt the location we were suppose to pick up at but store was close where they told us to go and had to go out of our way to get the truck
When picking up truck gas needle was just about passed 3/4 of a tank when dropping off your truck I stop at the gas station put $5 in and it brought it right back to the exact spot where it was when I pick up the truck yet I got charged for being below that is such bull s*** if I would have known I had to take a picture first I would have done so I'll never use your service again and I will be letting lots of friends and family know about this b******* incident on top of the fact I returned your truck a half an hour before due time the truck was supposed to be back. As far as service renting the truck it went okay. but keep in mind I'm feeling like I got rammed right up the ass thanks for screwing me over
Customer did not leave a comment.
All of the staff is very friendly and courteous. always get very quick service. these guys are great. have used them multiple times.
Customer did not leave a comment.
Customer did not leave a comment.
Customer did not leave a comment.
They put a hitch on that was too high. The trailer bounced around and was very unsafe.
Customer did not leave a comment.
They gave me a faulty truck with bad tires! I did not know that until I had trouble with the ride (from Florida towards NC) and the tire check light came on! The shaky ride caused me to need to rent a room until I could drive in day light; caused me to miss work today because I should have turned the vehicle in 2/17/2020. And they put my life in jeopardy by allowing me to drive off in that car
I use this Location all the time, Its a wonderful to rent a truck!! Nice people!!!
awesome job and fast process
Customer did not leave a comment.
Truck smelled heavily of gas fumes inside while driving. It was so bad we had to drive with the windows down, at least till it started raining. The wiper blades were barely functional and the headlights faded out so badly there was inadequate light for driving in the rain. This truck has obviously seen better days (177,xxx miles on it) and should be put out to pasture. The customer service in this location is very good though.
I spoke to the person that checked my back in. Appliance dolly was in bad shape. Wheels were so dry that they were falling apart. The ramp was bent which made it nearly impossible to use because you couldn't pull it out.
I had a great expierence woth the atorage it was well maintained and always clean.
When I canceled my storage to move my items to North Carolina, I had left my key in NC. The staff would NOT assist me at getting the lock off to get my items! My whole plan to leave was delayed 3 hour
Customer did not leave a comment.
nothing at this time
It was busy when I picked up and dropped off. There was only one employee at the counter for a majority of both times. Because of the size and convenience of this location, they could use some more help.
Customer did not leave a comment.
Customer did not leave a comment.
Customer did not leave a comment.
Customer did not leave a comment.
Customer did not leave a comment.
The ease of the return was great. Best I have ever had
Customer did not leave a comment.
Customer did not leave a comment.
Customer did not leave a comment.
Customer did not leave a comment.
Customer did not leave a comment.
Customer did not leave a comment.
The truck broke down and took me 2hrs to get truck off my street and into drive way and I had to wait until 230am for them to come get the truck. I was charged like 130 for truck and dolly and extra time. I am not paying for this. That truck stalled constantly the whole time.
Customer did not leave a comment.
Customer did not leave a comment.
Customer did not leave a comment.
Customer did not leave a comment.
Nothing great experience overall
EVERYTHING WAS FINE JUST Windshield WAS REALLY DIRTY WAS HARD TO SEE WHILE I HAD THE TRUCK. IT ALSO SMELL LIKE PEE WHEN YOU RAN THE AC.PRICE ARE WAY TO HIGH FOR MILLAGE COST ME $150 PLUS TAX.
The online system for Uhaul needs an update. This is the second rental that I have had issues with either the website/app check out or in process. Previously I had to sit on the phone with a representative for over a hour to get the system to let me do a schedule after hours pick up. This time it would not let me log in to do a after hours check in. Even though on 3 previous occasions I have changed my email address [one from several years prior.] The verification system still used the old one. Then I called customer service .... the person I spoke with initially couldnt fix it and transfers to another person who never came on the line.
Keep up the good work
Customer did not leave a comment.
Great staff. Professional, courteous, customer oriented. Especially Nick who I've had the pleasure of working with in the past.
Friendly helpful employees
Just maintain the friendly professional service and you will be fine
Customer did not leave a comment.
Customer did not leave a comment.
Customer did not leave a comment.
Everything was excellent! In and Out in a timely manner. Will go back to this place when needed. Thanks
Staff was pleasant, helpful, and, professional
Thank you so much for your help!
Customer did not leave a comment.
Nick the store manager has the best personality. He is friendly, accommodating and very professional. We occupied our storage facility for over 18 months with no issue. Thanks
We had 2 storage units at this facility during our recent move and just emptied the last one yesterday. As before, we highly recommend U-Haul and this particular facility.
n/a
U-Haul came trough for me when I was not having a very good day !!! Very helpful and on time
Only issue was headlight in 10ft Truck was broken and I had to turn around and return to Uhaul Clermont to replace it.
good storage place
Very friendly and helpful.
It was a pleasant and smooth experience using this storage location. Carts were available at the door/loading dock for customer use and bathrooms and drinking fountains were also available.
Elevator smells terrible which makes you think the whole facility is dirty. It is also next to impossible to turn left on Highway 50 which makes leaving it very inconvenient and dangerous..
had 2 storage units for about 4 months because I was building a new house and the experience was excellent, staff was friendly, helpful and units were clean and easy to access to elevators.
Very happy with our U-Haul experience. Would definitely use this store if needed to again and have already recommended to family and friends.
The facility was very clean but there's some type of sewage problem which leaves a lingering fowl odor on the first floor.
Very good
Excellent facility, great and professional staff, felt my belongings were secure and safe, only facility I would use to store my belongings, highly recommend
Hello every fastuosa the please every clean
I can't say enough good things about this location. Moving is very stressful (our first move in 33 years!) and the great people here were so friendly and professional. I will recommend this location!
Everything was good there at this location.
I am providing an average rating as it was very difficult to reach the facility staff. I left many message which were never returned.
My first phone call I had the pleasure of speaking to Lizette. She was pleasant, courteous and professional. Great customer service from the other staff each time I visited the office.
Excellent storage facility. Safe and very clean.
Very helpful, very courteous gentleman helped me. Thanks. Tiki
It would be helpful to be informed at time of booking to get 24/7 access you just need to pay an additional fee.
My only disklike was two times they charged me twice for rent in one month and couldn’t explain why it happened ? But other then that was a good experience
Thank you for your service. I will use your company in the future if I need
Great people !! It was a very good experience renting a truck and also 2 of their storage units
It is a pleasure dealing with this facility. Storage unit , moving supplies or truck rental all first class. Then staff is outstanding and the inventory of trucks excellent.
Thank you. I’m certain will use your facility again in the future when we need storage.
Climate controlled, pest controlled and secure!! Flat Bed Carts provided to help with the process!!! Have recommended already!!
The storage units were very clean and climate controlled including very secure.
Uhaul storage is one of the best facilities I have ever used. I always felt safe and my belongings secured. Excellent!!!
Would recommend.
Very helpful and thorough when showing us the storage facility and the security.
Very very friendly 😊 and helpful staff !! Definitely would use them again.
Convenient, higher in price than some, but not by much. Interesting they charge more to be on the higher floors, even when you don’t have an option to be in a lower floor. Others charge more to be on.
Lizette was amazing! She handled both the truck rental and storage rental. Thank you for having such a great assistant manager.
Having to step up to get to the ramp/front door is more difficult than just walking into a most other storage facilities. Having a place to give stuff away that is still usable to others is a great
Thanks for everything. Great people.
30 years of using u haul for moves/storage due to jobs and military service, U-Haul of Clermont is THE BEST facility and staff I have had the pleasure of dealing with. Ted Towne
Nick was just the greatest guy to work with to find any additional storage units as we needed them. My wife and I had to rent 4 of them over about a 20 month period because of a quick relocation. Thx
The owner Nick is amazing and the staff was friendly. I would recommend this storage facility to everyone. Thank you sooo much for your kindness and business.
The elevator smells very bad (as if the sewer vent is right beneath it) other than that it is a very nice facility.
Great, fast and friendly service, Thank you very much
After years of travel, military service, jobs all over this country, and literally hundreds of U-Haul facilities and usages, I can say this the BEST one I have come across. Nick and his team rock.
Brendan and the rest of the team were absolutely awesome helping with all of our needs.
Could use a couple more carts, as people do wait. But other than that, great facility with a great staff.
You guys quoted us a price and then came with another price customers get discourage when you do that.
Amazing!!
Great customer service! Helped us with all of our needs for a storage and a truck! Thank you! Most helpful uhaul I have ever worked with!
Great facility. Very clean and well maintained. Staff was excellent.
Awesome management
Not comment
I was treated very nicely
How can they assign me a storage unit that had water coming from the exterior?? The supervisor Cory does not have a good attitude and he is not helpful. The cleaning lady gets the stars she is nicer!
The U-Haul Moving and Storage employees especially Nick was helpful with reserving our storage units.
Returned/ Wed.-shipped on Tuesday Arrived Thursday-delivery”next week” Not an efficient option- 2 weeks is too long!!
This is the cleanest storage facility we have ever used. 5 star all the way!
Excellent experience
Overall good experience. Friendly people and good environment.
Great experience. I came in to rent a unit, was able to see the unit size in the show room and the customer service was outstanding. Super easy, very informative and very friendly!
Excellent service!
Excellent facility- we left for a cheaper closer unit.
The whole staff is great...I recommend everyone to go there.Rob C.
The best U-Haul storage I have ever used.
Great facility and personnel!
Needs overhang on loading area, polished concrete is like ice skating rink when wet and no gutters means walking through actual waterfall when loading in the rain. Even worse vehicle access to bldg.
Everything was super easy and convenient, staff was great
The cleanliness and convenience of this location is overshadowed by the extreme inefficiency of the operation. Not enough staff (lines of 6-10 customers common). Work needed here to fix this location.
Everything was GREAT!
They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!
They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!
They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!
They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!
They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!
They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!
They changed the delivery date and didn't bother to tell me. Had to rent a trailer to get a couple of boxes so my kids wouldn't have to sleep on the floor. Delivery was scheduled 6 weeks out!!!
I just needed one more u-box loaded on a trailer. They couldn't be bothered to do that with over 2 hours to closing.
I just needed one more u-box loaded on a trailer. They couldn't be bothered to do that with over 2 hours to closing.
Very clean, well run, well secured
When confronted with a problem staff was rude and unhelpful. We feel ripped off and will now go out of our way to avaiod this location and make sure others will do the same. You should be ashamed.
Great place
The young that helped me was well knowledgeable and very very help in know the area . . . we need more people like in the world . . . .GREAT EMPLOYEE 👍👍👍
