The online checkin process was tedious and slow. It took longer than just going inside and was very frustratingBjorgvin A.
Customer Reviews for U-Haul Moving & Storage of Clermont
Clermont, FL 34711
(Across the street from Reed Nissan Dealership)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Don K.
Customer did not leave a comment.Angel O R.
Always a great experience.WALTER D.
It's very important that AC worksJOSE G.
Truck that was issued had tire pressure issues. Staff did not know proper tire pressure even after I pointed it out. Got second truck issued and it had no A/C. Finally got third truck issued after 90 minutes of arguing over the potential safety issues!!!HUBERT D.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.lewis C.
It's just a pleasure to come there and rent a truck it's so easy he's guys are really professionalLANCE C.
Customer did not leave a comment.MAX M.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Jennifer J.
Customer did not leave a comment.TOBY W.
Customer did not leave a comment.HARVEY W.
Customer did not leave a comment.Amy B. | Overall Experience
Customer did not leave a comment.Vidal B.
The only thing that makes me mad is that you all will not sell those trailers I pulled several of them love the way they pull love the way they're built and would love to purchase oneSCOTT D.
Customer did not leave a comment.MARISOL S.
Customer did not leave a comment.Donald D.
Sean was friendly and helpful highly recommend himSEAN S.
Customer did not leave a comment.Richard J.
Customer did not leave a comment.William D.
Customer did not leave a comment.ROBERT M.
It's just so easy to rent a truck these guys are really the professionalsLANCE C.
Took too long to pick up and they charged us $90 rent!Fred V.
Didn't have my trailer they damage my car they were unprofessional and it took forever to get my trail and I have been using you guys for a while and that's not the kind of service I thought you u-Haul performsESMERALDO A.
Everyone was very professional and kind.RUSSELL D.
Customer did not leave a comment.Sarah S.
Customer did not leave a comment.KENNETH O.
Give customers brief information on how to adjust mirrors on rental trucks.CARLOS B.
Customer did not leave a comment.Antonio D.
Completely dislike the online drop off feature with the app or website. The whole picture taking and filling out information feels like I'm working for you.JOSE C.
Customer did not leave a comment.BILLY H.
Customer did not leave a comment.Christopher D.
Customer did not leave a comment.Raymond C.
Customer did not leave a comment.LUIS S.
Customer did not leave a comment.LISA S.
First truck I was assigned had a lighting violation. Owner tried to repair, told me it was done and ready to go, but it still was not legal. They exchanged it for another truck that was roadworthy, but filthy. Cleaned windows at home before doing anything because they were nasty. Floor had a big sticky area on it like previous driver had spilled something. I had a terrible experience here previously with a hitch install appointment. I'll never do that again. But I was willing to rent a truck here for a quick move thinking they could at least manage that. Nope. Apparently U-haul will give anybody a franchise. It's sad.MICHAEL B.
Customer did not leave a comment.BILLY M.
I was asked to on attach my vehicle from the auto transport. I do not have experience in performing this type of work and specifically came to U-Haul to have this done correctly.CHRISTOPHER J.
Had to wash windshield before I even left the house. Truck had very few comforts for a long haul. Other than power steering, it had little else. I would not recommend this truck for a long one-way.David S.
Customer did not leave a comment.Krista B.
Customer did not leave a comment.DENISE I.
Cool people easy to deal with and fast.great experience.Christopher G.
Waited 30 minutes for service. One individual was assisting customers with three people waiting in line for assistance. This wouldn't have been understandable if there were only one associate. However there were two other associates carrying on a personal conversation behind the counter and never offered to assist the customers waiting. Not sure how u-haul views customer service but I would expect better. Especially as a central store .Harrison M.
Customer did not leave a comment.MICHAEL K.
Customer did not leave a comment.JOHN G.
The truck should be in a junk yard. Damages everywhere with patches and rust all over the place. Interior was completely shot and the steering wheel was deteriorating to the point where gloves were needed to hold it. Staff was good and helpful, just need to match the equipment.Alex S.
Customer did not leave a comment.Robert P.
Easy in, out, no surprises. Clean, no rodents, etc.Edward P. | Overall Experience
Clean? Yes. The truck had some significant damage to the cowling beneath the front bumper. Road vibration during the trip actually loosened it to the point we had to tie it up with a nylon cord to complete our trip.POWELL E.
Lied and charged me $20 late fee when I returned equipment 1 day early and at 3 PM. How is that late????Christopher J.
Customer did not leave a comment.Guilherme L.
Customer did not leave a comment.Matthew C. | Overall Experience
Customer did not leave a comment.BRIAN S.
Customer did not leave a comment.KATHLEEN L.
Not a thingStuart R.
Customer did not leave a comment.Robert H.
Great customer serviceEUGENE E.
Customer did not leave a comment.JAMES W.
Personnel were exceptional. Friendly and outgoing. Represented the company wellElwin B.
Customer did not leave a comment.Joseph B.
The whole process was greatBRETTMICHAEL L.
Special thanks to Antonio for his professionalism and customer serviceCARLOS I. | Overall Experience
Customer did not leave a comment.CARLOS I.
There is a reservation # 25662140 is needed to be cancelled by your company because I already received the delivery of 6 boxes on May 19 and had returned the boxes to your company on May 20. Please cancel the above reservation and refund me the money. Thank you so much for your help.Loan C.
Uhaul needs to seriously get their stuff together. At EVERY LOCATION is always a complete waste of time. Not one rental takes less than 30minutes. I am seriously just considering to buy and open and enclosed trailer as it will just save me money from all the time wasted to rent a trailer.MARCOS F.
Customer did not leave a comment.CHERRY D.
Customer did not leave a comment.Jason W. | Overall Experience
Just keep doing what your doing.CAROL L.
Customer did not leave a comment.RAFAELA G.
Excellent and friendly associate Will be backANNICERIS C.
Customer did not leave a comment.ERIC D.
Kim was great!Natasha W.
Customer did not leave a comment.Sarah W.
I reserved an 8x10 and get there and am told there were none available and was than told I couldn't get the 10x10 that WAS available for the same price instead I was told I could get to 5x5 that were not side by side. He stated I could have them for the same price as the one I had reserved i asked for this in writing and he DID NOT give me anything in writing to guarantee the price he offered. Additionally trying to return the uhual truck after hours was/is A nightmare I AM trying to reach the office and it is now 930am but I keep getting pushed to the customer service dispatchNicole B. | First Impressions
Customer did not leave a comment.Randolph W.
Customer did not leave a comment.Gary S.
Everything was great. Check in and return were both quick. Staff was friendly and helpful.Leah P.
Customer did not leave a comment.William L.
Customer did not leave a comment.Jean L.
The only reason im filling out this survey is because lve been spammed this email 3 times already and i would like for it to stop. The only reason this survey is getting a poor review is because an email like this should only be sent once. Not one every other day until i reply to it. I have things to do and other, actually important emails to wait for yet my phone keeps going off for a notification from uhaul asking me to stroke theyre ego at 3 am. Stop spamming youre customers asking for praise. It has an adverse effect and will skew youre data. Thanks.Alex R. | Overall Experience
Customer did not leave a comment.Xavier O. | Overall Experience
Customer did not leave a comment.John N.
We needed storage units for our 3 bedroom house for three years and used this facility. We’re VERY pleased and happy with this facility and would HIGHLY recommend U-Haul.Marcus S. | Overall Experience
Customer did not leave a comment.William Eric S.
Customer did not leave a comment.Thomas O.
The Clermont location was very convenient for me. Due to online scheduling, I was in and out after 10-15 minutes and on my way. Upon return, I parked the vehicle and was quickly advised I was good-to-go. Awesome service!! I move every 2-3 years, and I keep coming back. THANK YOU!!!Karen H.
Customer did not leave a comment.RONALD T.
Customer did not leave a comment.TIMOTHY G.
more available customer service reps. too long wait time. Error with billing at check out.Joyce W.
Customer did not leave a comment.Thomas G.
Customer did not leave a comment.Chester E.
Again, Perfect as always!Gary S.
You were past the guaranteed delivery date. I was told you would refund me multiple times but have not been refunded. Yet you never missed a day charging me once what a surprise.Brendan C.
Very friendly and helpful staff. Good security.Claudia P. | Overall Experience
I love it great place keep up the good workWindell J. | Overall Experience
Manager very helpful. Great customer service.PETER B.
The Management & His staff at this location are awesome. The manager is real wholesome & down to earth. A pleasure to talk to!CHRISTOPHER R.
Customer did not leave a comment.Sheree S.
Easy drop offEsperanza G.
We did not choose this location and only found out after going to the location chosen and trying to check in on the app and then calling, waiting on hold for 20 minutes, and being rerouted to this location, that we had to go to this new location which was not on our route. Very disappointed in the process.ANTHONY R.
Customer did not leave a comment.ALFREDO A.
Service was fast and great!GLORIA L.
Customer did not leave a comment.Antonia V.
Customer did not leave a comment.Jason G.
EASY drop-off processTERRY S.
Superb service, Nick Rodriguez especially.JAMIE B.
Customer did not leave a comment.LINDA S.
The customer service at this location is unmatched. Thank you!Christopher T. | Overall Experience
Customer did not leave a comment.Giancarlo L. | Overall Experience
Customer did not leave a comment.ELI V. | First Impressions
Excellent service and facility.Abram A. | Overall Experience
Customer did not leave a comment.Nicole M. | Overall Experience
Customer did not leave a comment.Abram A. | First Impressions
Staff was very helpful and also unhooked my trailer for me!Andrea D. | First Impressions
Loved the available dollies. Made everything so easy.Joshua M. | Overall Experience
Mr. Rodríguez was very professional. We thanked him for his help!Alfredo r. | Overall Experience
Customer did not leave a comment.Joshua M. | First Impressions
Only negative comment is in getting a printed receipt of my charges for using moving box. Online and at the facility I was unable to be sure what the charges would beChris S. | Overall Experience
Customer did not leave a comment.Jason P. | First Impressions
Customer did not leave a comment.CARLOS I. | First Impressions
Customer did not leave a comment.ISA C. | First Impressions
Customer did not leave a comment.emilce m. | Overall Experience
Customer did not leave a comment.Jeffery T. | Overall Experience
Keep up the the excellent service.Stephen A. | First Impressions
Everything was excellent @ the uhaul @ Grainville-Clermont Fla. the truck & unit were great. The phone system needs improvement though. R.A. YoungRobert Y. | Overall Experience
Customer did not leave a comment.theresa s. | Overall Experience
needed an storage unit to keep some items of my Moms until we could get back to get them and they worked with me over the phone to secure onekathy s. | Overall Experience
Staff very helpful & flexible. Facility is very clean and very secureTodd L. | First Impressions
Customer did not leave a comment.Heather N. | Online Move In
I had issues day one, staff wasn’t the greatest and overall poor experience which is why I left.Penny G. | Overall Experience
Customer did not leave a comment.Sarah M. | Online Move In
Customer did not leave a comment.kimberly a. | Overall Experience
Even though I had a leak on the back wall and a couple of my things got wet. There was minimal damage, a few small pieces were broken.Barbara S. | Overall Experience
The employees were very nice and friendly ☺️. I will be using this company again. Thank you all for the help.Lakezia T. | First Impressions
Customer did not leave a comment.CHRIS F. | Overall Experience
Customer did not leave a comment.daniel s. | Overall Experience
Your rep Michael ferrer was very informative and helpful.Jackelyn S. | First Impressions
Customer did not leave a comment.jamira d. | Overall Experience
It is impossible to get in touch with a local U-Haul location. They all (and I had to deal with several during my move) allow the calls to go to the call center. This made my overall move complicated. My U-Boxes got delivered to the wrong location, even though I had updated the delivery address, and it was still impossible to talk to both locations of where they were and where they needed to be.Eric R. | Overall Experience
Customer did not leave a comment.Lisa L. | Overall Experience
Customer did not leave a comment.kimberly a. | First Impressions
Customer did not leave a comment.Paul F. | Overall Experience
Well we were quoted $94, we arrived to find that unit was not available. Limited time we took it. Tried to call several ties no answer, no return call, tried Roadside to get through. Transfer run around no return call. Went to pay (we owed but the pay now said zero, so late fee(s) came twice!!.Most expensive late fee ever because we will swear off uhaul for life. Finally decided we would move to a more economical storage. Used Penske 2 weeks ago and moved storage units. Uhaul has terrible customer service. Thanks for all the hassle keep my extra $200 and Ill try to get it back with negative publicity. For now get some people to answer the phone and return callsRachel C. | Overall Experience
Super clean. Safe and convenient! I definitely recommend to anyone!Eugenia R. | Overall Experience
Customer did not leave a comment.Shy T. | First Impressions
My experience storing with U-Haul goes back almost 10 years and includes three separate locations. I just want to say that during all of this time I was totally satisfied with the service and help that I received. I upsized, downsized, needed trailer light assistance and the like and never did they leave me wanting. Everyone has been great. I don't know if I will need another storage unit, but if I do, I'm going back to U-Haul.chip l. | Overall Experience
Very clean, friendly and convenientEugenia R. | First Impressions
Customer did not leave a comment.Jeannette G. | First Impressions
Very very nice, ............ so far!!!!!! ThxAmado M. | First Impressions
I rented for 15 months. Super Clean and smelled clean too. Excellent level of lighting. The lighting was motion activated. It would have been nice if it stayed on a little longer. I had to stop what I was doing and walk down the hall a few times each time I was in the storage unit because the light would turn off leaving me in the dark. But even with that, this is an excellent place and I will use them again if needed. I felt safe getting into my unit. Great customer service.belinda r. | Overall Experience
We rented three storage units and a number of trucks for our recent move. The staff was consistently the best making the experience very straightforward and easy although moving in general stinks.John G. | Overall Experience
Customer did not leave a comment.Robert C. | Overall Experience
1) The entire storage area consistently smelled terrible. 2)The elevator was down for an extended period of time. This resulted in lost revenue, as I was unable to access large/heavy items from my 3rd floor unit during this time and the buyer went elsewhere. 3)Office staff / management did not return phone calls both from messages left with the answering service, as well as in person. Overall, not impressed and would not recommend anyone use this facility.HEATHER L. | Overall Experience
Clean, Clean, CLEAN!!Gary S. | Overall Experience
This facility is awesome! It’s always clean, well lit and smells good. The location is is easy to get to and has plenty of parking at the dock which makes it very easy to load and unload.Cynthia J. | Overall Experience
Customer did not leave a comment.Keith H. | Overall Experience
The manager Nick R was excellent all personel were very helpfulRick K. | Overall Experience
Customer did not leave a comment.Betty M. | First Impressions
Clean and easy to access. Staff is also willing to lend a helping hand.Sean Michael H. | Overall Experience
I had a great expierence woth the atorage it was well maintained and always clean.Anthony F. | Overall Experience
When I canceled my storage to move my items to North Carolina, I had left my key in NC. The staff would NOT assist me at getting the lock off to get my items! My whole plan to leave was delayed 3 hourtiki j. | Overall Experience
Thank you so much for your help!mary t. | Overall Experience
Nick the store manager has the best personality. He is friendly, accommodating and very professional. We occupied our storage facility for over 18 months with no issue. ThanksHenry A. | Overall Experience
We had 2 storage units at this facility during our recent move and just emptied the last one yesterday. As before, we highly recommend U-Haul and this particular facility.John D. | Overall Experience
n/aGary J. | Overall Experience
U-Haul came trough for me when I was not having a very good day !!! Very helpful and on timeRichard L. | First Impressions
Only issue was headlight in 10ft Truck was broken and I had to turn around and return to Uhaul Clermont to replace it.trentton m. | Overall Experience
good storage placemichelle a. | Overall Experience
Very friendly and helpful.Gary J. | First Impressions
It was a pleasant and smooth experience using this storage location. Carts were available at the door/loading dock for customer use and bathrooms and drinking fountains were also available.Clayton H. | First Impressions
Elevator smells terrible which makes you think the whole facility is dirty. It is also next to impossible to turn left on Highway 50 which makes leaving it very inconvenient and dangerous..Linda Z. | Overall Experience
had 2 storage units for about 4 months because I was building a new house and the experience was excellent, staff was friendly, helpful and units were clean and easy to access to elevators.Richard G. | Overall Experience
Very happy with our U-Haul experience. Would definitely use this store if needed to again and have already recommended to family and friends.Jan D. | Overall Experience
The facility was very clean but there's some type of sewage problem which leaves a lingering fowl odor on the first floor.Stanley B. | Overall Experience
Very gooddonnie w. | First Impressions
Excellent facility, great and professional staff, felt my belongings were secure and safe, only facility I would use to store my belongings, highly recommendallen h. | Overall Experience
Hello every fastuosa the please every cleanTamara S. | Overall Experience
I can't say enough good things about this location. Moving is very stressful (our first move in 33 years!) and the great people here were so friendly and professional. I will recommend this location!Jan D. | First Impressions
Everything was good there at this location.Toni T. | Overall Experience
I am providing an average rating as it was very difficult to reach the facility staff. I left many message which were never returned.theresa n. | Overall Experience
My first phone call I had the pleasure of speaking to Lizette. She was pleasant, courteous and professional. Great customer service from the other staff each time I visited the office.Valerie G. | Overall Experience
Excellent storage facility. Safe and very clean.Eric O. | Overall Experience
Very helpful, very courteous gentleman helped me. Thanks. Tikitiki j. | First Impressions
It would be helpful to be informed at time of booking to get 24/7 access you just need to pay an additional fee.DENISE W. | Overall Experience
My only disklike was two times they charged me twice for rent in one month and couldn’t explain why it happened ? But other then that was a good experienceJustine D. | Overall Experience
Thank you for your service. I will use your company in the future if I needFRANCISCO C. | Overall Experience
Great people !! It was a very good experience renting a truck and also 2 of their storage unitsJOSE P. | Overall Experience
It is a pleasure dealing with this facility. Storage unit , moving supplies or truck rental all first class. Then staff is outstanding and the inventory of trucks excellent.clifton h. | Overall Experience
Thank you. I’m certain will use your facility again in the future when we need storage.Rosina T. | Overall Experience
Climate controlled, pest controlled and secure!! Flat Bed Carts provided to help with the process!!! Have recommended already!!Terrie R. | Overall Experience
The storage units were very clean and climate controlled including very secure.Heather P. | Overall Experience
Uhaul storage is one of the best facilities I have ever used. I always felt safe and my belongings secured. Excellent!!!Elizabeth M. | Overall Experience
Would recommend.Michael F. | Overall Experience
Very helpful and thorough when showing us the storage facility and the security.Vincent M. | First Impressions
Very very friendly 😊 and helpful staff !! Definitely would use them again.Louise M. | Overall Experience
Convenient, higher in price than some, but not by much. Interesting they charge more to be on the higher floors, even when you don’t have an option to be in a lower floor. Others charge more to be on.Rich R. | Overall Experience
Lizette was amazing! She handled both the truck rental and storage rental. Thank you for having such a great assistant manager.Robert N. | First Impressions
Having to step up to get to the ramp/front door is more difficult than just walking into a most other storage facilities. Having a place to give stuff away that is still usable to others is a greatRich R. | First Impressions
Thanks for everything. Great people.Luis D. | Overall Experience
30 years of using u haul for moves/storage due to jobs and military service, U-Haul of Clermont is THE BEST facility and staff I have had the pleasure of dealing with. Ted TowneEdward T. | Overall Experience
Nick was just the greatest guy to work with to find any additional storage units as we needed them. My wife and I had to rent 4 of them over about a 20 month period because of a quick relocation. ThxJIM Y. | Overall Experience
The owner Nick is amazing and the staff was friendly. I would recommend this storage facility to everyone. Thank you sooo much for your kindness and business.Tami S. | Overall Experience
The elevator smells very bad (as if the sewer vent is right beneath it) other than that it is a very nice facility.Michele P. | Overall Experience
Great, fast and friendly service, Thank you very muchSally D. | Overall Experience
After years of travel, military service, jobs all over this country, and literally hundreds of U-Haul facilities and usages, I can say this the BEST one I have come across. Nick and his team rock.Edward T. | First Impressions
Brendan and the rest of the team were absolutely awesome helping with all of our needs.LUIS N. | First Impressions
Could use a couple more carts, as people do wait. But other than that, great facility with a great staff.Edward T. | Overall Experience
You guys quoted us a price and then came with another price customers get discourage when you do that.Miriam P. | First Impressions
Amazing!!Dayani L. | Overall Experience
Great customer service! Helped us with all of our needs for a storage and a truck! Thank you! Most helpful uhaul I have ever worked with!Luis V. | First Impressions
Great facility. Very clean and well maintained. Staff was excellent.David L. | First Impressions
Awesome managementAshley C. | Overall Experience
Not commentDayani L. | First Impressions
I was treated very nicelyAndrew W. | First Impressions
How can they assign me a storage unit that had water coming from the exterior?? The supervisor Cory does not have a good attitude and he is not helpful. The cleaning lady gets the stars she is nicer!Cecilia J. | First Impressions
The U-Haul Moving and Storage employees especially Nick was helpful with reserving our storage units.Heather P. | Reservation
Returned/ Wed.-shipped on Tuesday Arrived Thursday-delivery”next week” Not an efficient option- 2 weeks is too long!!richard h. | Overall Experience
This is the cleanest storage facility we have ever used. 5 star all the way!JoAnn B. | Overall Experience
Excellent experienceshannon lee h. | Overall Experience
Overall good experience. Friendly people and good environment.Angela M. | Overall Experience
Great experience. I came in to rent a unit, was able to see the unit size in the show room and the customer service was outstanding. Super easy, very informative and very friendly!leslie m. | Reservation
Excellent service!Pavel L. | Overall Experience
Excellent facility- we left for a cheaper closer unit.John H. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!