Customer Reviews for U-Haul Moving & Storage of Clermont

4,959 reviews

13650 Granville Ave   Clermont, FL 34711
(Across the street from Reed Nissan Dealership)

(407) 347-4065

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(407) 347-4065

13650 Granville Ave
Clermont, FL 34711
(Across the street from Reed Nissan Dealership)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
3.0

Customer did not leave a comment.

FRANK C. 
Rating:
3.0

Customer did not leave a comment.

ROCKY L. 
Rating:
5.0

Customer did not leave a comment.

Miguel C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Just a comment about Nick who rented me my trailer. Nick is very courteous and customer oriented. He is also very knowledgeable also. Does a great job running the Clermont location. Tony Domenech

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Return phone call I left a message but no one called back luckily they had something to rent

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Alan F. 
Rating:
5.0

Great customer service

David M. 
Rating:
5.0

Customer did not leave a comment.

ADALBERTO R. 
Rating:
5.0

Everything was perfect.

JOHN B. 
Rating:
5.0

Sorry, but this question begs for a negative response! They have helped me a couple of times over the years, and I must say, didn't result in a sale for them! I was glad to be able to bring some business their way!

DAVID C. 
Rating:
3.0

Customer did not leave a comment.

Idler B. 
Rating:
5.0

Second time I used this location within 3 months. Smooth transaction and very professional personnel.

Paul A. 
Rating:
1.0

This location was full, so they referred me to another, a few miles away

David I. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER A. 
Rating:
5.0

I'm so done with U-Haul, this was honestly one of the worst experiences I've ever had between being transferred through customer service line back To back for over 4 hours, my reservation being cancelled because someone kept the truck I reserved longer and not being informed and the mobile pick up not Working and customer service not knowing what to do to assist.

maria R. 
Rating:
5.0

Team was professional, and very helpful.

JUAN Q. 
Rating:
5.0

Customer did not leave a comment.

EVELYNE C. 
Rating:
4.0

Need to have more than one person with access to the cash register.

VINCENT D. 
Rating:
3.0

Per contract this was not the agreed drop off site

JOSE C. 
Rating:
4.0

Your personal needs more trainings in how to hitch a trailer to your trucks, the one I have it became unhinged in a 40 mph road and almost got in a accident.:

SERGIO M. 
Rating:
4.0

Customer did not leave a comment.

SERGIO M. 
Rating:
3.0

Be more accurate on the fuel. Find out who used this unit before me and then you tried to charge me for their fuel. Replace front left tire that had steel belt showing thru on inside edge so I could have felt safe driving it. Have more attentive and capable staff on duty that can give more accurate paperwork, and instructions so that the billing matches their instructions. This store has done much better in the past for me. What happened?? I will be there tomorrow for a refund of inaccurately charged items.

VINCENT D. 
Rating:
5.0

Excellent help and friendliness. Was very clean.

Stephanie R.  |  First Impressions 
Rating:
4.0

Convenient location with well posted signage about returning after hours. However, your app did not recognize my password. Never could get in when I wanted to leave the rental trailer after hours. Was on hold for half an hour on phone assistance and gave up. Took a pic to prove I left it in good condition and tried to call following morning at 9 when you open. On hold forever and gave up again. Finally went in person where I was told everything was fine. Lots of wasted time and inconvenience.

William R. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
2.0

Location was good but when we called to reserve we were expecting to have 2-3 street level options. When we arrived there was no ground level options. It was all cart and elevator we ended on the third level. Also the reservation stated there was a lock in the unit but we were told we needed a certain lock had had to purchase. Online reservation and location should be on the same page. We also had issues with the trailer pickup ended up being over a hour away one way. Not what we expected and believe we should be compensated for all the issues with the pickup and storage problems.

Trevor B.  |  First Impressions 
Rating:
5.0

DISTRIBUTE your equipment, 100 trailers in Clermont, FL and 2 in Wisconsin is BS and intentionally and unfairly raises the prices.

Mark P. 
Rating:
4.0

Customer did not leave a comment.

Trevor B. 
Rating:
4.0

Customer did not leave a comment.

Marie N. 
Rating:
5.0

Great location, and great customer service from the entire team. Really professional and knowledgeable.

MICHAEL B. 
Rating:
4.0

Customer did not leave a comment.

FRED P. 
Rating:
4.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Friendly, courteous. They seem like they like their jobs and customers.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

robert allen S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Great staff

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

AP P. 
Rating:
5.0

Customer did not leave a comment.

PETER R. 
Rating:
5.0

The Florida location was fantastic . The Illinois locations were horrible. I will not be using uhaul in the future.

James B. 
Rating:
5.0

Customer did not leave a comment.

LELAND A. 
Rating:
2.0

Did not receive my dolly

TIMOTHYSCOTT G. 
Rating:
5.0

Customer did not leave a comment.

PAUL L. 
Rating:
4.0

Truck had some dirt in the back and cab. Not a real big deal.

BRICE H. 
Rating:
2.0

In person customer service was amazing. Phone calls don't get picked up and 3 hour installation was over 6 hours. Office is super busy and understaffed.

Stephen Shaune F. 
Rating:
2.0

I had to go looking for a person to unhook my trailer from my truck. When I finally made it to the office, there were three people standing behind the Uhaul desk. Only at this time was I acknowledge, and one of them asked if I needed help. Someone should have come out to greet me when I pulled onto their Return Lot. I won't be using their location again.

Hulet T. 
Rating:
5.0

Customer did not leave a comment.

TAMEKA J. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
4.0

The driver who delivered/picked up the boxes from Minneola did a great job. She was very friendly.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Great customer service experience from the team in Clermont Florida. Absolutely the worst experience from the Illinois team. Containers were rescheduled multiple times, representatives were rude, will not be using uhaul in the future.

James B. 
Rating:
5.0

Customer did not leave a comment.

LAURIE F. 
Rating:
5.0

Nick made this potentially (extremely) stressful experience a pleasure. He was very helpful, answered all of my questions, and behaved more like a partner in my move than just a vendor.

MARK T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
4.0

Customer did not leave a comment.

BRUCE L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Awesome service.

Thomas F. 
Rating:
4.0

Customer did not leave a comment.

EVELYN B. 
Rating:
5.0

I rent from the Clermont location on Hwy 50 twice a year. Very friendly and corteous staff. I wish all locations were as friendly. Kudos to this location!

william S. 
Rating:
5.0

Booked a van at the last minute. Uhaul accommodated my request with expediency and provided a brand new van. Great service!

Rosa S. 
Rating:
5.0

Customer did not leave a comment.

DREW R. 
Rating:
4.0

Not sympathetic to our order not being what we ordered.

Stewart G. 
Rating:
5.0

Everyone and everything was great.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

Nicole D. 
Rating:
5.0

Customer did not leave a comment.

Milo L. 
Rating:
5.0

Customer did not leave a comment.

jenna w.  |  Overall Experience 
Rating:
2.0

Paid for hitch electric and it was not installed. Instead I got a wiring harness in the trunk.

John P. 
Rating:
5.0

Customer did not leave a comment.

Greg K. 
Rating:
5.0

Very Helpful and Friendly..

Elaine G. 
Rating:
5.0

Customer did not leave a comment.

brittany G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evie S. 
Rating:
5.0

Very attentive treatment from the sales rep.

EUGENE E. 
Rating:
5.0

Customer did not leave a comment.

DON H. 
Rating:
3.0

Customer did not leave a comment.

Randall T. 
Rating:
1.0

I think the issue is with uhaul in general and this review is of the private locations. Once again uhaul as a company failing

Alex R. 
Rating:
5.0

Customer did not leave a comment.

Micheal G. 
Rating:
5.0

Spent too much time online checking in. What a groaner. The keys go in the lock box - how is the next family going to rent this? They are not. Lighten up

ALFRED L. 
Rating:
5.0

Your staff are always happy and professional. Nick has a great crews that works with him.

CAESAR L. 
Rating:
5.0

Great A service.. 20 times better then Ocoee FL facility..

ERNESTO A. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

RIDES M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tunhu Y. 
Rating:
5.0

Customer did not leave a comment.

REGINA A. 
Rating:
5.0

Not anything

BRENDA C. 
Rating:
4.0

The Clermont location was the only part of the entire experience that was pleasant. I am appreciative of that.

Charlene W. 
Rating:
5.0

Excellent customer service & experience renting from this location. I will never go back to renting from Home Depot again. This was less expensive, less hassle, and the truck was basically brand new.

TRACY S. 
Rating:
5.0

Customer did not leave a comment.

DUANE B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
5.0

Awesome place in my opinion. They have gone out of their way to help me more than once

DIANE T. 
Rating:
3.0

Customer did not leave a comment.

Andrew A. 
Rating:
5.0

Customer did not leave a comment.

GAIL B. 
Rating:
4.0

Alittle more help with wire harness installation. Over all a great experience.

steve R. 
Rating:
5.0

Customer did not leave a comment.

WALTER D. 
Rating:
5.0

Customer did not leave a comment.

Elwin B. 
Rating:
1.0

Not make me drive to two different locations. It's just not that complicated to mange a system that houses your inventory of trailers. I am shocked at the level of incompetence that a company could possess.

EMILY B. 
Rating:
5.0

Friendly positive disposition at all times!

THOMAS A. 
Rating:
4.0

Huge facility with lots of inventory. Very good personnel.

Daniel P. 
Rating:
5.0

Nick who is the main guy there is great with his customers. He is attentive and truly cares about his customer

WILLIAM D. 
Rating:
4.0

Only complaint I have is getting a human on the phone,it takes forever...but the person that I get through to is usually very respectful !

lisa p.  |  Overall Experience 
Rating:
2.0

Website stated this location had available storage but when I called they said they had none. I called customer to let them know about this issue. This is misleading especially for a person driving 20hrs then having to put there belongings in two locations which is hard at the moment with no vehicle. If location does not have a storage available it should NOT let customers see it or be visible on the website period.

Jasmin R.  |  First Impressions 
Rating:
5.0

Had a great experience!

Rebecca J.  |  Overall Experience 
Rating:
3.0

The clerk was useless. Didn't have me fill out the proper paperwork and gave us conflicting numbers for our unit so we had to go all the way back to the desk for the proper unit number.

Gwendolyn AND George d.  |  First Impressions 
Rating:
1.0

I had a very high opinion of this place and even gifted several employees for their work up until I had this horrific experience. I drove 30 minutes (one way) to have the GM resolve the situation. The GM did not honor his word and demonstrated a total disregard for the elderly and people's time. He had offered to pro-rate a refund and changed his mind. Instead of owning up to it he preferred to leave his customers waiting over an hour until they left. That's right AARP he left my 75 year old mother standing around like an idiot for nearly 1.5 hrs while not addressing the situation remaining in the back of the place out of sight and having his employees check up to see if we had left. As a result, done for life with this location.

Mauricio M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edith D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sang N.  |  Overall Experience 
Rating:
5.0

Nick has the best facility I have ever used. Kind and always willing to do his best and it seeps down to his staff.

I'Esha A.  |  Overall Experience 
Rating:
5.0

The gentlemen Antonio that took care of me was extremely helpful. I am relocating to another state. He gave me great advice and I am feeling better about my decision.

jennifer c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy B.  |  Overall Experience 
Rating:
5.0

Easy in, out, no surprises. Clean, no rodents, etc.

Edward P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew C.  |  Overall Experience 
Rating:
5.0

Special thanks to Antonio for his professionalism and customer service

CARLOS I.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason W.  |  Overall Experience 
Rating:
3.0

I reserved an 8x10 and get there and am told there were none available and was than told I couldn't get the 10x10 that WAS available for the same price instead I was told I could get to 5x5 that were not side by side. He stated I could have them for the same price as the one I had reserved i asked for this in writing and he DID NOT give me anything in writing to guarantee the price he offered. Additionally trying to return the uhual truck after hours was/is A nightmare I AM trying to reach the office and it is now 930am but I keep getting pushed to the customer service dispatch

Nicole B.  |  First Impressions 
Rating:
1.0

The only reason im filling out this survey is because lve been spammed this email 3 times already and i would like for it to stop. The only reason this survey is getting a poor review is because an email like this should only be sent once. Not one every other day until i reply to it. I have things to do and other, actually important emails to wait for yet my phone keeps going off for a notification from uhaul asking me to stroke theyre ego at 3 am. Stop spamming youre customers asking for praise. It has an adverse effect and will skew youre data. Thanks.

Alex R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xavier O.  |  Overall Experience 
Rating:
5.0

We needed storage units for our 3 bedroom house for three years and used this facility. We’re VERY pleased and happy with this facility and would HIGHLY recommend U-Haul.

Marcus S.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Good security.

Claudia P.  |  Overall Experience 
Rating:
5.0

I love it great place keep up the good work

Windell J.  |  Overall Experience 
Rating:
5.0

The customer service at this location is unmatched. Thank you!

Christopher T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Giancarlo L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELI V.  |  First Impressions 
Rating:
5.0

Excellent service and facility.

Abram A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicole M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abram A.  |  First Impressions 
Rating:
5.0

Staff was very helpful and also unhooked my trailer for me!

Andrea D.  |  First Impressions 
Rating:
5.0

Loved the available dollies. Made everything so easy.

Joshua M.  |  Overall Experience 
Rating:
5.0

Mr. Rodríguez was very professional. We thanked him for his help!

Alfredo r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua M.  |  First Impressions 
Rating:
4.0

Only negative comment is in getting a printed receipt of my charges for using moving box. Online and at the facility I was unable to be sure what the charges would be

Chris S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARLOS I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISA C.  |  First Impressions 
Rating:
5.0

Keep up the the excellent service.

Stephen A.  |  First Impressions 
Rating:
5.0

Staff very helpful & flexible. Facility is very clean and very secure

Todd L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather N.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sarah M.  |  Online Move In 
Rating:
5.0

The employees were very nice and friendly ☺️. I will be using this company again. Thank you all for the help.

Lakezia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeannette G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Betty M.  |  First Impressions 
Rating:
1.0

Very good

donnie w.  |  First Impressions 
Rating:
5.0

Lizette was amazing! She handled both the truck rental and storage rental. Thank you for having such a great assistant manager.

Robert N.  |  First Impressions 
Rating:
5.0

I was treated very nicely

Andrew W.  |  First Impressions 
No reviews have been submitted for this location.

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