Customer Reviews for U-Haul Moving & Storage of Cocoa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Cocoa

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mark C. on

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Drivers door seal had a major air leak. Power steering pump howled for the first 15 miles.

Caroline C. on

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Staff is as very helpful and professional.

Scott G. on

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My entire experience was outstanding from start to finish. The guy who helped me did a great job, smiling and happy the entire time!

dennis P. on

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Staff very friendly

Steve F. on

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Great customer service.

ISABEL C. on

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RYAN L. on

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The employees at this location are not knowledgeable about the equipment and rental periods that are available.

John G. on

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RONELL R. on

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Ronald O. on

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The online ordering saved a lot of time at the U-Haul location. Nice additional feature. The trailer worked fine. However, the trailer is supposed to be 5' x 8'. It is not that wide. I was picking up a pallet of sod that was 4' wide and it just fit in with no inches to spare. A less experienced forklift operator would not have been able to get the sod in the trailer.

DAVID D. on

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Daryl was great . . . my wife told him he is "awesome" Wonderful experience

Melody R. on

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Daryl and J were amazing ! Courteous, and helpful. Not like the experience I had coming from Paducah, Ky. It renewed my faith in customer appreciation and professionalism. Two promotions?! Great exp

Jeffrey L. on

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Delmer S. on

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As usual my experience at this location was top notch. However something extraordinary happened while I was picking up. I got to meet one of your outstanding employees "Willie". He has got to be the nicest and most customer oriented UHaul employee I've ever met. He didn't go out of his way to do anything outstanding or noticeable. He just did his job and I honestly believe that his outstanding and noticeable deeds are just his every day way of working. Thank you Willie!!

Randall P. on

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barbra T. on

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Siara M. on

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Everything was perfect . Thank you.

Glenna K. on

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Did online check in. Showed up, signed and paid, hooked up, and was out in a jiffy. Great service.

Randy S. on

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I have rented here several times and the employees are always friendly and courteous, and the equipment has always been in excellent condition. Returning of equipment is quick and easy.

Betty S. on

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Jacqueline C. on

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N/A good job

Theophlis G. on

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Customer services were excellent and very professional.

Conner L. on

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Great service no issuex

CHARLES M. on

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John W. on

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Brian R. on

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The dolly they gave me would barely roll, the blankets in the back were wet and smelled like they had been flushed down a toilet and the truck had been smoked in. On top of all this when I took the truck back after driving less than 50 miles they tried to tell me I drove 147 miles. this place is a rip off go somewhere else!

john C. on

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None that I would suggest to make the service any better - It was excellent.

Corey F. on

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Oliver S. on

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Jeffrey L. on

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I purchase a lock made for uhaul trailer however would not fit on door lock unit Brand new truck and the latch was a little wider than lock would open

TIMOTHY W. on

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The truck was a little beat up but worked the way that I would expect a work truck to work. Customer service was awesome.

Amie C. on

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I had an awesome experience during pick up and return you had a great staff to be working on a Sunday. The staff was very friendly and had smiles on their faces. I will be back in the future when I need uhaul again.

Dwon D. on

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James M. on

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Truck cab was dirty. Head liner was pealing back at windshield. Cargo are was not clean, found broken glass while loading. Roof of cargo area leaked in multiple spots, ruined finish on dresser.

Traci S. on

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The young man took really good care of me and my needs!! He was my birthday twin!

Rick S. on

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Randall B. on

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Nicole C. on

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JENNIFER O. on

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Great!

DANIELLE B. on

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Access hours changed.Key pad broken.Second floor not secure. Manager needs customer service training. Storage unit broken into because not secure units.Closing took over 2 weeks for to do their job.

Andrew m. on

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Greg and Daryl are excellent professionals

MEGAN M. on

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Good storage facility

ROGER L. on

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Service was poor. When trying to resolve issues with u-haul you could not get a hold of anyone because the phone was always being transferred to customer service. U-haul breaks promises.

Lori G. on

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Unable to contact a person when I call that is actually in Cocoa, left messages with the answering service and still never a call. Rat traps in my unit. Horrible when moving, locked doors on us.NEVER

Thomas E. on

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Do young lady who helped me was very helpful knowledgeable and polite. She made sure everything was just right took me back today you need to look it over and showed me how to use the keypad and I app

Sabina T. on

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Thank you all for your assistance

DANIELLE B. on

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not happy. The key pads do not work all the time. I was lied to about the time I could access times. I was told 7to10. Now it's store hours. Had to take off work to get moved. Not impressed!!!!!!

misty b. on

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Great customer service very helpful will recommend this facility thank you

JAMES H. on

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Very professional, friendly and helpful

christopher e. on

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great experience....they were prompt and helpful

Shawn S. on

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Parking was horrible. Hours were not convenient. Staff was unprofessional.

Larry R. on

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The first month "free" storage after trailer rental with required insurance purchase was an unpleasant surprise.

Hester M. on

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The employees were very friendly and helpful.

Jackeline A. on

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There should be water for the people using the storage and working hard ..my suggestion

dave l. on

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Tom and David were extremely helpful and personable! Thank you!

Audrey H. on

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Customer service was outstanding!

Maren C. on

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Alll of our belongings were covered in cockroaches, scales and some sort of poop pellets. We have to throw all of our furniture away. Never in 13 years living in NC did we have one roach. Speechless

Chuck H. on

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Ubox guarantee delivery was a hassle. I spent 1 1/2 hours on the phone trying to get the refund. Poor customer service and lack of knowledge about the product.

CHRIS C. on

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Clean and helpful staff

JIM S. on

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U box was not at location as promised when it was at the location they would not unload it that afternoon had to wait until the next morning and was charged for the trailer twice .

Victoria S. on

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Staff was awesome. Great service.

kim b. on

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I reserved a 17'. Later to find it was 15. My reserved rental unit was 1st st floor but ended up 2nd floor and no elevator. I was measured at $60 furl. Put in 30 to full but was stil charged $31?

Steven E. on

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Easiest turn-in possible

Thomas H. on

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At times it was busy, and U-Haul rental transactions are not fast. Therefore, if you're in line waiting, it can be a long wait. Even if there are only a couple of folks in front of you. Seems like

Wendy F. on

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Special thanks to Hudson. He was extremely helpful, patient, professional. He made what could have been a stressful process go smoothly.

heidie g. on

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Always very helpful and friendly.

Lurline e. on

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Worst place ever been wouldn't recommend to a nyone

LINDA M. on

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I set up an automatic payment the very first month and it never was completed and every single month I was charged and over payment and I never received this back so every single month for 5 months I

Nicole M. on

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