Customer Reviews for U-Haul Moving & Storage of Cocoa

5634 reviews

213 Dixie Ln   Rockledge, FL 32955
(E Of Us Hwy 1)

(321) 632-7874

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(321) 632-7874

213 Dixie Ln
Rockledge, FL 32955
(E Of Us Hwy 1)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DANITA D. 
Rating:
4.0

Customer did not leave a comment.

Randy D. 
Rating:
4.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Customer did not leave a comment.

Thanh N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Wonderful staff and convenient location.

JOHN N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACEY M. 
Rating:
4.0

Customer did not leave a comment.

STACEY M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

GARRY V. 
Rating:
3.0

Texting on the phone seemed to be more important than greeting & serving customer. I thought it to be comical that the gentleman outside servicing the vehicles had a bad air hose, a pvc coil type that had a hole in it. He asked the office guy for a new hose and he brought one out dragging it on the ground

Gerald K. 
Rating:
1.0

U-haul is the worst company on the face of this Earth I would never recommend them to anybody that I know even the worst enemy I have I would not recommend you Hall to. The company told me that they would reimburse me examine a dollars for my inconvenience in my frustration they have not given me back one penny of what they said they would do and now I don't even expect them to give me back anything they are not people of their word. I wouldn't trust them to for anything. Evelyn Raiber

Evelyn R. 
Rating:
5.0

You ain't got to do nothing

SYLVESTER M. 
Rating:
5.0

Customer did not leave a comment.

Lester H. 
Rating:
5.0

Bad truck 2 times in a row. Bad transmission both time. Hard time to get shift to work. Use bad trucks on local short jobs. Next bad truck I'm gone.. gonna punch corporate in the wallet.

John C. 
Rating:
4.0

Customer did not leave a comment.

MARISA B. 
Rating:
4.0

Customer did not leave a comment.

robert d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathanael S. 
Rating:
5.0

Great service . Good people

Earl M. 
Rating:
5.0

Easy online trailer reservations, quick pickup, trailer worked great, quick and easy drop off.

James R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

Consuela H. 
Rating:
3.0

We had to drop off at night and found the location not very secure. Someone could have easily taken the trailer.

Derrell M. 
Rating:
5.0

Customer did not leave a comment.

Harry D. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Justin E. 
Rating:
1.0

Short staffed with very long lines with long waiting and the truck I rented was not clean and the side mirror was completely busted out making unsafe to see traffic from the back!! Horrible experience all the way around.

Danielle L. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Natasha S. 
Rating:
5.0

Customer did not leave a comment.

Charles Z. 
Rating:
5.0

Staff was very helpful when we returned rented equipment. We had a long trip to cover over 1100 miles road trip. Technical help in disconnecting auto transport is appreciated to speed up process in returning equipment. Owner was very courteous when we returned 26 ft truck. They were opened on Memorial Day to help out many customers.

Pankaj S. 
Rating:
5.0

Customer did not leave a comment.

barbara B. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

The auto trailer was well designed, built and maintained. Did the job perfectly. You couldn't buy a better piece of equipment,

ROBERT H. 
Rating:
5.0

Excellent customer service. Thank You!

Damian V. 
Rating:
1.0

I waited outside for someone to check the vehicle over with me and was pretty much ignored, I walked in to see if I could get help and the guy asked if I was there to drop off, I said yes and his answer was "give me your keys and I'll email you a reciept" (which I still have not gotten) with that being said obviously no one checked out the truck with me, unfortunately I left my surpass in the truck and realized that several hours later, I called and was told they would look and if I got a call back then they have it and if I didn't get a call back they don't have it, I got no call back so obviously someone took my sunpass off the windshield after I left

JACK M. 
Rating:
5.0

Staff at Dixie Lane Uhaul was very professional in helping.

Pankaj S. 
Rating:
1.0

Terrrible experience

michele R. 
Rating:
5.0

No issues, She (Misty) had a hard time finding us in the computer, but she finally did. She was kind and pleasant.

Cheryl P. 
Rating:
1.0

Location okay, process not good... Check in process was OK except for disagreement on Gas level. Return process stinks….! ! You "better be better" at phone apps than you think you are…, because the return process is worse than terrible… And forget calling someone (anywhere...! !), no one is there to help you….! ! U-haul is good at the renting process, they STINK at the return process…! !

John R. 
Rating:
5.0

Customer did not leave a comment.

Audrey W. 
Rating:
5.0

Trailer worked great for what I needed.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Leigh D.  |  First Impressions 
Rating:
5.0

You did great.

WENDY F. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Missy is great! She is running a tight ship and knows her stuff! Thank you!

Cecilia L. 
Rating:
5.0

Customer did not leave a comment.

PEDRO L. 
Rating:
4.0

Customer did not leave a comment.

Calvin Z. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

THELMA T. 
Rating:
2.0

You have rude customers they treat the employees terrible an the truck we had was very loud an knocking

Lisa B. 
Rating:
4.0

I arrived 10 mins before closing ti pick up a Trailer, the staff was very friendly and able to rent out a Trailer to me very quickly. There speed of service was very appreciated!

MARSEE A. 
Rating:
4.0

Online rental was easy but i really wanted to talk to someone on the phone because i wanted to see about getting another unit next to the one i already have. after being on hold for 45 minutes the first time, i hung up. i tried again later in the day and it was the same thing. i called the Uhaul headquarters in Phoenix. i told him to try calling to v get

ALIX P.  |  Online Move In 
Rating:
2.0

I arrived at 6:55 and it closes at 7 pm. One U-haul truck in the return line, a car behind it, and no attendant in sight. After waiting for someone to appear, I move my rental truck so that the car could back out and went inside. I was met with a resounding "we're closed". It was 7:04. I said all I want to do is return a truck and the reply was "he is out there somewhere". I found a guy parking a trailer, who told me to move the truck to another location and leave the keys in the return box. He would see that I was not charged for another day. Not a pleasant experience. Fortunately for me, I should never need to visit this location again.

DONNIE S. 
Rating:
5.0

I am relocating to the Melbourne area from the Clearwater area and had hopped to find a storage area closer to where I was going to be living. Even though I called to reserve storage space more than a week ahead of my moving date the Rockledge/Cocoa facility was the only one with a climate controlled space of at least 10 x 10 available within 30 miles of the facility in Melbourne at the intersection of Babcock and Palm Bay road. Perhaps that Melbourne facility needs to expand their accommodations !!! Otherwise everything was fine. Thank you!

Paul r.  |  First Impressions 
Rating:
5.0

There was only one employee at the service desk the last 2 times I was there. Each time the employee was very professional and doing a great job, but the wait in line was 15-20 minutes.

Jill S. 
Rating:
4.0

Not enough staff. I had problems with on-line pick up luckily one of the staff working outside was able to help. I had ordered 12 moving blankets but they were not in the truck and due to time constraint I could not wait in line to double check my order. Could not see if I was charged or not.

Jose C. 
Rating:
5.0

Excellent customer service, this is our second time dropping off a uhaul here, and such an amazing team you have!

LUIS T. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
3.0

Picked the car hauler up on a Sunday, trailer was in very poor condition. Brought it home, could not engage ramps to drop down to the driveway. Had to return the trailer, and get another. On Monday, your staff was very good. Got a trailer that was in much better shape.

JAMES C. 
Rating:
5.0

Nice and helpful staff. Would recommend to anyone.

JASON D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
1.0

The bed of the storage truck I picked up was dirty inside the cab had water bottles paper wrappers cigarette ashes in the ashtray so no it was not clean there was a bubble in the tire passengers windshield wiper didn't even touch the glass itself it was unacceptable

TAMBRA B. 
Rating:
5.0

Amazing customer service!

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Charles P. 
Rating:
1.0

Catch-22: YOU LOSE I rented a U-Box from U-Haul, and used their MovingHelp.com website to arrange movers to load the box. I purchased insurance for the move from Colorado to Florida, and was automatically charged $25 per month for insurance while the box was in storage ($110.55 per month total.) My property was in transit for approx (1) month, and in storage for (2) months. A 3rd storage month payment of $110.55 was made for the several days overlap prior to pickup. First Facility, Pickup-Day: U-Haul staff spend (1) hour plus trying to figure out where my U-Box is. They conclude the box had been sent to a regional facility and gave me directions to that location a half hour away. Regional Facility: Not to be outdone, this U-Haul staff also insists they do not have my box. For (2) hours. Mostly calls to the first facility. The final word comes - the first facility DOES have my box. I drive back. The day is now half gone. First Facility, Redux: I was unable to arrange any help so I drove the load myself. I returned the U-Box approx (3) hours later when it was so marked by a staffer. Ruh Roh: While unloading I discovered that two pieces were damaged - an antique chair, (1) in a set of (4) and a hand-painted, artisan lamp shade. Both pieces were heavily wrapped /protected by the original MovingHelp.com movers. I filed an insurance claim for damages. Estimated loss is probably $2,000 to $3,000. U-Hual: The U-Haul insurance adjusters reject my claim telling me to take it up with MovingHelp.com. Why? The insurance, apparently, only coveres instances when the box is damaged. Or something like that. Those monthly insurance charges while in storage must have had the same value. I now understand - I had been protected against catastophic accidents not far south of a meteor strike. My pleas as to the actual purpose of buying insurance left them unmoved. MovingHelp.com: This wing of U-Haul would not take up the matter since the elapsed time of my storage had exceeded some mystical time limit. 30 days? 90 Days? I don't remember. They didn't stop charging me for insurance, however. I must assume that they, too, were a last stand against meteor strike. MovingHelp.com said my only recourse was to sue the moving guys in Colorado. Naturally, everything flows downhill. Moving Guys In Colorado: We're not insured, bro. U-Haul: Thinking my U-Haul misery was complete they somehow pulled out another plot twist. No slackers, these U-Haulers. Silly me, I was on auto-pay during the move. After registering the return of my U-Box a month ago ... on the same day I picked it up ... they managed to charge me $110.55 for another month's storage. Today. But wait, my sad tale is not done! I spent another hour of my life on hold with U-Haul. The rep acknowledged that I had been erroniously charged, and removed the offending auto-pay setting ... but could not outright refund my money. You see, that priveledge resides with the manager. Only he may approve such an extraordinary request. Two days later and no refund in sight, I called the corporate office number given to me by the previous rep. 40 minutes on hold. This rep put my request into three different processes, including something about the manager, the manager's manager, and some other such thing I don't give a fig about. At the end of this second hour lost in pursuit of a refund, I was informed that she, too, was powerless to actually refund my $110.55. No, that priviledge must still await the hand of the almighty manager. And now I wait. I do not dare post this review until I get my $110.55 back. (Post will serve as evidence of my refund.) It's only reasonable to assume that U-Haul has some special level of hell prepared for me in advance. (And you?) Help ward off these demons. Click 'Helpful' so they may know that others are watching ...

Alan G. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Stephanie S. 
Rating:
5.0

Customer did not leave a comment.

Erin Z. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Becky S. 
Rating:
5.0

service people very helpful

Randall P. 
Rating:
5.0

Everyone was helpful and polite

Fredrick H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
3.0

Understaffed. Clerk had trouble working computer.

Bruce M. 
Rating:
5.0

Great customer service. Got all the info and help needed. Got a free storage facility for one month.

Kyle S. 
Rating:
5.0

Staff went above and beyond.

David M. 
Rating:
2.0

Price was 30.00 more than quoted

TAMMIE H. 
Rating:
5.0

Always courteous and very helpful. Great experience with u-boxes, storage and trunk rentals. Also appreciate your recommendation for moving help.

James P. 
Rating:
3.0

more employees people waiting way too long for service due to only one person working

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Randall P. 
Rating:
4.0

Misty was a great help and very knowledgeable, made the experience pleasant.

Trevor B. 
Rating:
4.0

Put the chains on better. Had to have Titusville Uhaul redo chains because the came off and were dragging.

Tracy R. 
Rating:
5.0

Customer did not leave a comment.

Jester R. 
Rating:
3.0

Customer did not leave a comment.

Dane W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kalym D. 
Rating:
5.0

The woman there treated me very well. She hooked up my trailer for me and appeared to do more than she had to to help me.

JOSEPH G. 
Rating:
5.0

Very helpful staff!

ALIX P. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN B. 
Rating:
3.0

Seemed unprepared for opening rush. Could've requested people in line to use your app to check in faster.

Mark S. 
Rating:
5.0

Great employees and new manager

DENISE M. 
Rating:
5.0

Customer did not leave a comment.

Miyah B. 
Rating:
3.0

Do not call it "guaranteed" delivery. "Estimated" delivery is more accurate. Make sure your employees have access to tracking information so they are able to provide specific information about the container's location and estimated arrival. Enforce better communication between the phone reps and the store employees to ensure access appointments are scheduled and the box is ready for the customer.

Deborah L. 
Rating:
5.0

Customer did not leave a comment.

Virginia K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
3.0

The customer service was fine, but there was a mis-understanding about return time. When asked how long I would have the vehicle, I guessed, not realizing that was the exact end time. I had thought I had the entire day, and as because I was late per contract, I was two hours early from closing. I was charged an additional day. I understand the contract, but the service agent should have made clear the policy, or at very least, that my stated time was the contract time. Not cool. Also, the yard agent was far from friendly and gave the impression I was a getting in the way of him doing his job.

PAUL H. 
Rating:
5.0

Excellent customer service!

Eddie R. 
Rating:
3.0

IM STILL WAITING FOR THEM TO CREDIT ME FOR A MISTAKE THEY DID A YEAR AGO AND THEY SEEM TO CONVENIENTLY FORGET

Marcelino M. 
Rating:
5.0

Customer did not leave a comment.

Brenard R. 
Rating:
5.0

Even though they had no record of who I was, or why this trailer was in Florida, they were very helpful. He even disconnected the trailer in the pouring rain so we could head home.

Anthony D. 
Rating:
5.0

The truck was extra dirty inside and smelled. Location is great and staff is top notch. Everyone was exceptionally helpful. Truck was not visibly dirty but something was spilled and not cleaned up very well. Once in the truck you could smell it. It did not look dirty but it was.

NATALIE C. 
Rating:
4.0

There is no lighting inside the the locker. This makes it difficult to find specific items.

ROBERT S.  |  Overall Experience 
Rating:
3.0

Everything was great until I rented a storage space. I purposely went into this location 3 days prior to moving in to see about a storage space. I asked for the $89 storage space and if they had it one the first floor, since I am renting this for my mom who is moving in with me and can not go up and down stairs, because she's going through cancer treatment. I was told yes and shown a unit on the first floor. I even made a reservation for this storage unit. On the day I arrived with my mom's things I was told that the unit I was shown is not going to be $89, but approximately $160. Unfortunately we had to rent a unit on the 2nd floor, which is not good, since there's no elevator at this location.

ANGELICA L.  |  First Impressions 
Rating:
4.0

Inside the units light would be helpful.

Richard H.  |  Overall Experience 
Rating:
5.0

Dave at the Cocoa location was a great help.

Denise B.  |  Online Move In 
Rating:
5.0

N?A

gloria j.  |  Overall Experience 
Rating:
5.0

Any time that I need to move something or somewhere or that I need storage the only place I think of is u-haul. I have never once had a bad experience.

garrett k.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful personnel

david w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

Pleasure doing business with your folks.

Mark B.  |  First Impressions 
Rating:
5.0

Everything has been positive and professional.

James D.  |  First Impressions 
Rating:
5.0

Great experience! Customer service at the store was great. I apologize that I do not remember the gentleman’s name who assisted me. If you’re able to look that up. Please thank him!

Jennifer M.  |  First Impressions 
Rating:
5.0

I could no longer use uhaul due to finances and injury but you always had Great service. Wayne perel

WAYNE P.  |  Overall Experience 
Rating:
5.0

Well trained staff! Efficient, friendly and accommodating during stressful time.

Virginia K.  |  First Impressions 
Rating:
2.0

So after attempting to close my storage earlier than a month since I found somewhere to reside ONLY 3 DAYS after paying the entire $135 for my unit I was told by the people over the phone & the manager at the Rockledge location that I was unable to be prorated any amount & that it was up to the location manager. Next from the very beginning I was offered a one way deal so that when I used the Uhual truck my first month of storage is free. After arguing & still paying the money upfront 2 weeks later I was told it was stay on my account instead of being refunded back to me. I will never tell anyone to return from here. Also if your going to offer such large units atleast have a light in the back of the unit! I only liked for one or two people to assist me at this location. One of the guys I no longer see he left & Darryl. Darryl is beyond nice & helpful! From returning the uhual unloading it as well & any time before I left. Please let him kno his hard work is never unnoticed!

Gia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randolph A.  |  Overall Experience 
Rating:
5.0

Definitely satisfied

Juan S.  |  First Impressions 
Rating:
5.0

I appreciate every thing about Uhaul Storage and everyone was always friendly with us. I want to thank everyone who works for being so helpful and friendly.

DARLENE T.  |  Overall Experience 
Rating:
2.0

After having my unit broke into twice, nothing was done. Not a phone call, as promised, from management. No response from the c/s line. But it's all for the best right? "The new facility will be open soon, and we are referring are current good customers to move there." Shady business practices at best. I thought you might have at least tried.

Michael Leroy T.  |  Overall Experience 
Rating:
4.0

Great place

Wayne F.  |  Overall Experience 
Rating:
1.0

Always someone new that is not well trained. The storage unit has broken bricks against the back wall and a pipe (of course the employee had no idea what runs through the pipe). Embarassing

Theresa R.  |  First Impressions 
Rating:
5.0

Very clean facility and very friendly helpful staff

Pamela F.  |  Overall Experience 
Rating:
5.0

Daryl and J were amazing ! Courteous, and helpful. Not like the experience I had coming from Paducah, Ky. It renewed my faith in customer appreciation and professionalism. Two promotions?! Great exp

Melody R.  |  Overall Experience 
Rating:
5.0

Great!

JENNIFER O.  |  First Impressions 
Rating:
2.0

Access hours changed.Key pad broken.Second floor not secure. Manager needs customer service training. Storage unit broken into because not secure units.Closing took over 2 weeks for to do their job.

DANIELLE B.  |  Overall Experience 
Rating:
5.0

Greg and Daryl are excellent professionals

Andrew m.  |  Overall Experience 
Rating:
5.0

Good storage facility

MEGAN M.  |  Overall Experience 
Rating:
1.0

Service was poor. When trying to resolve issues with u-haul you could not get a hold of anyone because the phone was always being transferred to customer service. U-haul breaks promises.

ROGER L.  |  Overall Experience 
Rating:
2.0

Unable to contact a person when I call that is actually in Cocoa, left messages with the answering service and still never a call. Rat traps in my unit. Horrible when moving, locked doors on us.NEVER

Lori G.  |  Overall Experience 
Rating:
5.0

Do young lady who helped me was very helpful knowledgeable and polite. She made sure everything was just right took me back today you need to look it over and showed me how to use the keypad and I app

Thomas E.  |  First Impressions 
Rating:
4.0

Thank you all for your assistance

Sabina T.  |  First Impressions 
Rating:
2.0

not happy. The key pads do not work all the time. I was lied to about the time I could access times. I was told 7to10. Now it's store hours. Had to take off work to get moved. Not impressed!!!!!!

DANIELLE B.  |  Overall Experience 
Rating:
5.0

Great customer service very helpful will recommend this facility thank you

misty b.  |  First Impressions 
Rating:
5.0

Very professional, friendly and helpful

JAMES H.  |  Overall Experience 
Rating:
5.0

great experience....they were prompt and helpful

christopher e.  |  Overall Experience 
Rating:
1.0

Parking was horrible. Hours were not convenient. Staff was unprofessional.

Shawn S.  |  Overall Experience 
Rating:
4.0

The first month "free" storage after trailer rental with required insurance purchase was an unpleasant surprise.

Larry R.  |  First Impressions 
Rating:
5.0

The employees were very friendly and helpful.

Hester M.  |  First Impressions 
Rating:
4.0

There should be water for the people using the storage and working hard ..my suggestion

Jackeline A.  |  Overall Experience 
Rating:
5.0

Tom and David were extremely helpful and personable! Thank you!

dave l.  |  Overall Experience 
Rating:
5.0

Customer service was outstanding!

Audrey H.  |  Reservation 
Rating:
2.0

Alll of our belongings were covered in cockroaches, scales and some sort of poop pellets. We have to throw all of our furniture away. Never in 13 years living in NC did we have one roach. Speechless

Maren C.  |  Overall Experience 
No reviews have been submitted for this location.

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