Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This facility had way too much stock on the lot. Seems like U-Haul would have sent me to another location that was not so overloaded with U-Haul vehicles.
Brad B
Rating:
5.0
Customer did not leave a comment.
Millyed G
Rating:
5.0
Customer did not leave a comment.
Nicholas Q
Rating:
4.0
Customer did not leave a comment.
THOMAS M
Rating:
5.0
Customer did not leave a comment.
Bruce H
Rating:
5.0
Customer did not leave a comment.
JEFFREY R
Rating:
5.0
Customer service from start to finish was amazing! Skylar was extremely helpful when picking up the equipment as well as the gentleman which helped me return the equipment. Of all the UHaul stores I have used in the past this particular store is the best. Professional, courteous, friendly, and inside the store is clean and well stocked with everything you can possibly need
ROSEMARI W
Rating:
5.0
Customer did not leave a comment.
JOSEPH B
Rating:
5.0
Very friendly
John S
Rating:
5.0
The customer service that I received for this trailer pick up was outstanding, Tyler was outside loading materials in a truck when I arrived and even greeted me, then when he came inside and saw me waiting, he jumped right in and took care of my rental. In this day and age where customer service is now mostly dependant on a robot or non existant, he made the experience pleasant and he was very efficient. He was most knowledgeable of the system and had me out the gate in no time, by far my best experience at U-Haul. Being a senior citizen, I seem to find most younger folks don't want to work much, they want to stare at endless videos or social media pages on their phones and become irritated when thay can't, so this was definoitely not the case with Tyler, he did an awesom job and should be commended, he is a keeper
Kenneth M
Rating:
4.0
Customer did not leave a comment.
Peter E
Rating:
2.0
Extremely short staffed thank goodness for mobile return there was only one person that was very swamped
Melissia R
Rating:
5.0
Customer did not leave a comment.
Corey M
Rating:
5.0
The staff were exceptional, helpful, and supportive. While some of the customers were challenging, the staff maintained their patience and supported me with my rental. They also helped us return the vehicle without the hassle of multiple steps.
Lisa C
Rating:
5.0
I just want to say that, (I dont recall her name) but the woman who serviced me picking up and dropping off the truck today was the absolute best. Thank you!
Jonathan B
Rating:
5.0
Customer did not leave a comment.
Pat M
Rating:
3.0
Customer did not leave a comment.
CHRISTOPHER P
Rating:
5.0
Customer did not leave a comment.
Ludmil L
Rating:
5.0
The front desk employee was very helpful showing us how to check in and where our unit was.
Carol H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
John H
Rating:
5.0
Customer did not leave a comment.
Daniel F
Rating:
5.0
Very good people
GEORGE B
Rating:
5.0
Friendly staff, lots of good clean functional equipment, and propane.
Mark C
Rating:
5.0
Customer did not leave a comment.
Ashley B
Rating:
4.0
Customer did not leave a comment.
Anthony M
Rating:
4.0
Customer did not leave a comment.
Bill W
Rating:
4.0
When picking up the truck, it was parked so close to the one next to it that it was hard to back it out without hitting the other truck, as the other one was parked crooked and within inches.
Caleb C
Rating:
5.0
Customer did not leave a comment.
Michael B
Rating:
5.0
The team of young ladies were dialed in. Thank you.
The trailer was in great shape.
Robert K
Rating:
3.0
Nothing. Equipment was waiting as promised. Performed to requirements. Return was fast and easy.
John K
Rating:
5.0
N/A
Shawn S
Rating:
5.0
Very easy and smooth process.
Shelly H
Rating:
5.0
Jorie was very helpful and very nice. She made the rental easy and stress free.
Brian S
Rating:
1.0
Bad service…
Elaine C
Rating:
5.0
Very nice easy
robert w
Rating:
1.0
When I picked up the van on 5/22 I was asked how many miles. I guessed 90. They said what wasn't used would be refunded. I returned it only using 76 miles. I called 6/8 and asked when the difference would be refunded. A message was taken and I was told I would be called back. 6/9 I was called back but they said a message wasn't left, just a number. So I explained everything again and was told I would be called back by end of day. I was not called back so I called back 6/11. I was told no refund would be given. So I explained everything again that if its $1.39 per mile and I didn't use the 90, and I was already told that what wasn't used would be returned. I had them print both receipts. The guesstimate receipt when I picked it up and the final receipt when I dropped it off. I was told again that I would be called back. But Im sure if I went over the miles I would be charged for them. I am not sure why what wasn't used is so hard to get returned. I returned it earlier than a day and with extra gas and used less miles, not sure why its so complicated. It's now been 3 weeks since the rental and 3 days of phone calls and 66 minutes on the phone total. Its simple. Just do a new order with the same info, correct miles used so tax will be computed and refund the difference. If additional miles are automatic, then so should refunds. I have never had this many issues with Uhaul.
Erin M
Rating:
5.0
The vehicle was clean and awesome. Was exactly what I was looking for 100%. HOWEVER the app is absolutely horrendous. I needed to leave super early and scheduled a pickup and had soooo many problems getting the vehicle, first the need to CALL an emergency contact? Very weird and the call came in as spam and went straight to voicemail for my partner who I assigned the emergency contact. #2 the app would not progress unless that was completed and the customer rep took forever to get it to pass that screen on the app. When getting the keys and reading location that didnt work either even when I allowed to share location. THEN when I drop it off it just says to park it and leave the keys where they need to go and I did. When I went to finalize it then asks me for mileage and other information. I was charged for an EXTRA day however the employee I called was very professional and reverted the payment. I will leave a 5 stars for cleanliness, professionalism, and sense of urgency. But for the app I would leave 0 stars. Absolutely terrible.
Kevin S
Rating:
5.0
Customer did not leave a comment.
Pete A
Rating:
3.0
Pickup was terrible.
Jason V
Rating:
4.0
Customer did not leave a comment.
Randy R
Rating:
5.0
Customer did not leave a comment.
David H
Rating:
5.0
Carter was a great help
John B
Rating:
2.0
Was never greeted or acknowledged. Ended up just leaving truck in return area
Aja S
Rating:
3.0
Customer did not leave a comment.
Bill W
Rating:
5.0
Customer did not leave a comment.
Jeremy S
Rating:
5.0
Knowledgable and effective
JON R
Rating:
5.0
Great staff
ROBERT M
Rating:
4.0
I don’t know why it always takes so long to get anything done at Uhaul. They have many people wandering around in the back but only one person at a time helps you. The system seems to go down and takes lots of effort by the workers to do anything in it. Since we are all there to go on big moves, the delay really messes up an already stressful and difficult day.
Olga E
Rating:
4.0
Windshield was full of love bugs and the trucks brakes were sketchy , truck is pretty tired . However for the local run we did , it hung in there, desk personal were very helpful.
Edward B
Rating:
5.0
Tyler was very helpful when unhooking and turning in our car tow dolly. Next day we turned in the UHaul truck, and they were very helpful then as well. We had a safe and successful move.
Sherri M
Rating:
5.0
I have always had a good experience at this location with several trailer rentals over the years. They have one of the largest variety of rental options in the area and employees are helpful and friendly.
LAURA R
Rating:
5.0
Great
RANDY W
Rating:
2.0
Upon pickup (Sat 30 May) the system went down and it took me almost 2 hrs to pick up my trailer. There were many customers who were very angry and the staff did everything they could to help but they were also victims of the system. The 800 number vectored everyone to use the app but the app was also affected by the system bandwidth issue. When selecting to speak to a customer rep the phone just hung up. The store employees said this happens all the time and U-Haul knows it. It is a bandwidth problems and U-Haul knows this but refuses to commit the funds to expand bandwidth so when other time zones come on line the system bogs down to a crawl. Many customers on the line behind me just left and took their business elsewhere swearing never to come back to U-Haul. The employees did an amazing job taking the brunt of the disgruntled customers but their hands were tied. It is ridiculous to not have a back up "manual" process in place when the system goes down especially when it is a reoccurring known bandwidth issue.
Richard F
Rating:
5.0
Customer did not leave a comment.
Brian J
Rating:
5.0
Bob was good and rechecked the tire pressures at Rockledge FL site. At drop off the attendant was quick telling me where to park and took over unhooking. Great at both end!!
gerald r
Rating:
5.0
From the check in through return,The location was great
Stephen D
Rating:
5.0
Customer did not leave a comment.
Mark B
Rating:
5.0
Excellent customer service
Guillermo C
Rating:
5.0
Discounts for Veterans should apply. It demonstrates fair and equal service for those who have paved the way for this country and used your services throughout our career in the armed forces. To only provide the discount to active military is a slap in the face and proves that our loyalty means nothing. I request that either you not have a discount or make it fair for all who have served.
Contrail A
Rating:
1.0
Your staff is very disrespectful and rude. I had an appt for 7:30am on 05/31/26 which was accepted online by your company. Once I got there I was told by your Corporate Office that you don’t open until 9am. So why would you have appts to pick up a truck at 7:30? I was told that I would get a $50 discount for the inconvenience but that never happened as well as that a team member should arrive at 8:30am that could help me get the truck earlier than 9am. The employee got there at 8:40 and told me that he can not help me because they open at 9am I explained what the corporate was incorrect and was very disrespectful and asked me to leave the building until 9am after he opened the door. I text the General Manager Katie and have not had a response as well. While on the premises several other customers expressed their concerns and they were the exact same situation I was having. Then I got a contact with a different truck number then the key that was given to me and I was called asking if I have taken the truck. Not sure how that happened. Please feel free to call me regarding this matter.
Jacqueline D
Rating:
3.0
The location I selected/rented the trailer from did not have the trailer. I had to drive to the next town to pick up(not a huge deal). Why would you have a trailer without a jack? Had a blow out on a tire, things happen. Took U-Haul 5 hours to respond, then they sent two meth’d out zombies to repair it. After 20 minutes I finally just jumped in and put the tire one. The worst customer service I have ever witnessed. 5.5 hours to change a flat(they had ever existed in the book)
BRADLEY T
Rating:
5.0
Upgrade your check in systems. Waited 30+ min to get paperwork. 3 people working, but the system took forever to get us out. Dozens waiting when I left.
Anthony E
Rating:
5.0
Customer did not leave a comment.
Kimberly R
Rating:
5.0
it was a fast and easy process and the van I rented was in great condition. Staff were helpful and friendly.
Wendy F
Rating:
3.0
Customer did not leave a comment.
Cierra J
Rating:
5.0
Trailer had a bad tire or wheel bearing and vibrated the last 10 hours of my drive
DAVID W
Rating:
5.0
Nothing that I can think of based on this encounter at this GREAT location.
Michele C
Rating:
5.0
Customer did not leave a comment.
Susan J
Rating:
5.0
Shortly after getting in the road, the trailer kept sending signals to my truck the braking system needed to be checked and other safety warnings. I would stop, check everything, disconnect and reconnect the plug between the trailer and truck. Things would be okay again for 20-30 minutes before errors began again.
Ted B
Rating:
5.0
Customer did not leave a comment.
Shayna K
Rating:
5.0
Outstanding. They are very accommodating
GARY N
Rating:
5.0
I always love the service I get at this location, whenever I need a trailer at a moment's notice, they're on it. Slendid staff and very helpful reps!
Kevin P
Rating:
5.0
Customer did not leave a comment.
Jeff R
Rating:
5.0
Always a pleasure working with this location.
Matt C
Rating:
1.0
Customer did not leave a comment.
AARON J
Rating:
3.0
Customer did not leave a comment.
john s
Rating:
5.0
Customer did not leave a comment.
RANDY W
Rating:
5.0
Customer did not leave a comment.
Stein E
Rating:
4.0
Customer did not leave a comment.
Timothy D
Rating:
5.0
Customer did not leave a comment.
James L
Rating:
5.0
Customer did not leave a comment.
Judith S
Rating:
4.0
Customer did not leave a comment.
Robert T
Rating:
1.0
The staff are arrogant and rude. This is the 2nd time I've rented from this store and will be the last. If I need to get another rental the competition will get my business no matter the price.
Michael B
Rating:
5.0
Customer did not leave a comment.
Ron L
Rating:
4.0
The entire staff was amazing and helpful. Returning the equipment was effortless. Thank you to everyone who assisted in my rental process.
dee m
Rating:
5.0
Nothing
David T
Rating:
5.0
Customer did not leave a comment.
patricia h
Rating:
5.0
Great Customer Service
Mike C
Rating:
5.0
Customer did not leave a comment.
Nicholas Q
Rating:
5.0
Customer did not leave a comment.
Stanley G
Rating:
5.0
The entire staff was very knowledgeable of the equipment and the rental process.
Michael M
Rating:
5.0
Nothing, everything was fine.
Victor D
Rating:
5.0
Customer did not leave a comment.
Thomas B
Rating:
3.0
Customer did not leave a comment.
Leo F
Rating:
5.0
Fast, Courteous service
ROBERT B
Rating:
5.0
Customer did not leave a comment.
Barry B
Rating:
2.0
A monkey with a note in his mouth could’ve done a better job
DAVID V
Rating:
5.0
Nothing. Well run location with good equipment availability.
Jeffrey N
Rating:
4.0
Employees were very friendly and helpful
Craig F
Rating:
5.0
Katie was a wonderful help!
alita g
Rating:
5.0
Awesome staff
Adan L
Rating:
5.0
Customer did not leave a comment.
Celina E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTHONY D
|
Overall Experience
Rating:
5.0
Great service
Franklin C
|
First Impressions
Rating:
5.0
The staff at this location go out of their way to ensure complete satisfaction. They continue to represent the company in a extra ordinary way, by looking and acting like the professionals we have come to trust !!!
Josette K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Billy G
|
Overall Experience
Rating:
5.0
Very pleased with whole experience. Awesome staff.
Alicia B
|
Overall Experience
Rating:
5.0
It is a priveledge to have great folks working at this location.
Josette K
|
First Impressions
Rating:
1.0
I was on life support and they auctioned off my storage
Natisha R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Billy G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alicia B
|
First Impressions
Rating:
5.0
Nick was very knowledgeable
Joyce M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Anna G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anna G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arther C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jorie p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danny W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles M
|
First Impressions
Rating:
3.0
The storage cubicles should have some lighting.
DONALD M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WAYNE P
|
Overall Experience
Rating:
4.0
Thank You For Your Service
Also It Would Have Been Convenient and Nice If I'd Been Notified That I Was Late BEFORE Putting A Lock On My Unit..
Although I Was Hospitalized and Forgotten A Notification Would Be Very Appreciated In The Future.. I Will Continue.. THANK YOU AGAIN
Amy B
|
Overall Experience
Rating:
5.0
This is the friendliest Uhaul store around. Everyone we have encountered there was very helpful. Kamari is excellent. They go above and beyond to help you with whatever you need and make everything easy for your moving process.
TARA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gabriel G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joe F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jennifer B
|
Overall Experience
Rating:
5.0
Thank You
Amy B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
aida r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Boneta S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KIERA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latoya J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terran S
|
First Impressions
Rating:
5.0
Very friendly staff.
Boneta S
|
First Impressions
Rating:
5.0
Justin & Cody were very helpful and knowledgeable to your services. Overall experience was a great one I would recommend your services to family and friends.
DAVID M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ronald V
|
Overall Experience
Rating:
2.0
Bathroom was really not clean on one occasion. Doors were often left open. My unit didn’t have a light. Often I couldn’t find staff when needed. Had to wait in long lines to get questions answered. On my move out day the kid behind the counter was super rude when I asked if I would be getting an email receipt. Then telling his coworker as I was leaving I wasn’t trying to be rude but.. and when I moved in they parked my pod on a downward slant making it super frustrating and taking longer to move it into the unit. Oh and it was bolted shut and took forever to get a staff member to unbolt it.
jaylin h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latoya J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sheri W
|
Overall Experience
Rating:
5.0
Extremely helpful and kind staff. Very efficient and answered any questions I had.
ANNA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
johan n
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jon L
|
Overall Experience
Rating:
5.0
The people here are always so kind and helpful with service.
ANNA C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAYLOR S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kevin B
|
First Impressions
Rating:
4.0
The staff was friendly and accommodating. However, the facility needs dramatic updating. The storage unit I was provided had signs of significant water damage to the drywall and strong mildew smell. Once again, no fault of the staff but the facility needs updating with regards to exterior doors, storage doors/locks, exterior/interior paint, tiling, needs interior security cameras, and the WiFi signal needs updating. While checking in, the staff had difficulty gaining a stable connection to complete equipment check in. Staff stated that the WiFi connection was bad and had been reported numerous times without response. An updated WiFi connection would dramatically improve business services and allow staff to process more transactions throughout the day equaling more money.
ROBERT M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John C
|
Overall Experience
Rating:
5.0
Staff was exceptionally understanding and helpful to my needs,for which I am very greatful.
KIP W
|
Overall Experience
Rating:
3.0
On weekends you can pretty much guarantee the doors will be propped open with no one policing the entry/exit. Staff are friendly but not well trained, the computer system causes confusion and often requires many team members to work with the same client. I do not recommend this facility.
Emily M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Derrek r
|
First Impressions
Rating:
5.0
The staff and management were very helpful and did everything in their power to make sure I had everything I needed. I will definitely recommend family and friends to use this particular Uhaul facility.
Heidi O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dan H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dan H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
vanessa b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matt H
|
Overall Experience
Rating:
1.0
When moving into my storage unit. I arrived at 6pm and I knew they closed at 7pm. I was completely done the truck empty but the staff outside smoking at EXACTLY 7pm refused to check in my truck. They informed me to do it via the app. As I was checking in the truck they continued to smoke outside. They went in side and I had a issue with the app. So I walked in and the one woman LOUDLY Yelled WE ARE CLOSED AND YOU CANT BE IN HERE. while the doors where unlocked. COMPLETELY RUDE and NO CUSTOMER SERVICE EVER....
Adam B
|
First Impressions
Rating:
3.0
Went up on storage fee just about every few months. It’s like they were purposely trying to remove people to make room for others or something. Attitude wasn’t the friendliest when approaching front desk and that was the “owner” himself. Not welcoming at all.
Kirnesha W
|
Overall Experience
Rating:
4.0
Some bugs managed to get inside the storage units occasionally due to gap under the door being relatively large. No visible cause other that the door gap. Still satisfactory service and staff
jay f
|
Overall Experience
Rating:
4.0
No light in storage unit.
Peter N
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jarel G
|
Overall Experience
Rating:
5.0
Very friendly staff, and dedicated to provide quick and easy solutions.
jay f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cj s
|
Overall Experience
Rating:
1.0
Worst experience ever. I booked Merritt island online and get the office and they don’t have my unit available. They gave me another unit in the office location and it was disgusting. At the last minute I had to call around and get a new unit elsewhere. I better not get charged for this unit.
Raymond M
|
First Impressions
Rating:
1.0
I better not get charged for this unit. I came in and there were no units available. I booked a specific size and it said it was available and then I get there and it wasn’t. This is the second time this happened with this particular U-Haul. Never will I use U-Haul again. Last minute I had to call around to get a new place at a super clean nice place. Thanks for nothing!
Raymond M
|
Overall Experience
Rating:
5.0
Everyone was friendly and made it easy to move in and out. Genuinely had no issues here!
PRESTEN K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael C
|
Overall Experience
Rating:
3.0
The newer staff members was not familiar with the processes for issuing storage. When I asked how long they worked there they said a month. It would greatly benefit your team to have everyone on the same level. I had movers being paid by the hour and I had to wait until the person that could issue the storage returned from lunch. This could have been avoided with proper training. Otherwise the staff was very helpful. Corey & Sutton did the best they could.
Very friendly and helpful staff. Facility is the cleanest I have used. Highly recommend the Rockledge Florida facility.
Earl G
|
Overall Experience
Rating:
2.0
I was promised a lock that was not in the unit and when I came into the store after calling ahead and taking time off work I was told there were no more locks which left my unit unlocked.
Jovan M
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Scheryl F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ANTHONY B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JULIA M
|
Overall Experience
Rating:
5.0
Misty is just an amazing person and is always helpful and friendly.
Armon b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen d
|
First Impressions
Rating:
5.0
Please get the air conditioning fixed in my section.
Stephen d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald b
|
First Impressions
Rating:
1.0
The inside of the facility was always over the Temperature range on the thermometer on the wall . During the day the temp was unbearable to stay in for any length of time , so if I needed to move stuff there or around in there it was in evening . It did say it would be temperature controlled so I don’t feel I got my moneys worth since I paid for it . For this reason I won’t be recommending uhaul. And also I. The beginning we served a ground floor rental unit and that day when checked in the man said he only had one unit left and it was upstairs I’m disabled and stairs are difficult for me but he didn’t seem to care .
Brian B
|
Overall Experience
Rating:
5.0
Secure facility with very helpful staff, especially Dave!
Thank you!
Mark K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eric W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
craig j
|
First Impressions
Rating:
2.0
Access to units is very difficult. Up stairs down stairs doorways not large enough for large furniture. Rented unit had to cancel and find something more adequate
Patricia F
|
Overall Experience
Rating:
3.0
I waited for help for 25 min when i was trying to rent the unit because I am disabled and needed a down stairs unit and no one knew if there was one available then when there was finally someone to answer the question he didn't even stop walking and talking on his phone he said "nope" the guy helping me said what can she do he said " go somewhere else" if I wouldn't have needed something that day I absolutely would have gone somewhere else
Judith B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDWARD L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kelsey Z
|
Overall Experience
Rating:
3.0
The staff was absolutely terrible. There were 4 people working and no one was interested in helping in any way shape or form when we were having difficulty entering the facility. They even lied and said there was no other way to access my storage unit. The person cleaning the windows actually told myself and the movers I had hired the other way to get in. The staff inside finally let us in this way and then were terrible when we tried to find the best route to exit. This is not the first time I have had issues with the staff at this site. Someone needs to evaluate the quality of their employees.
GENA G
|
Overall Experience
Rating:
5.0
Alexa was amazing. We were displeased to find out a booked reservation did not guarantee a unit after moving from PA. She listened to us, addressed our concern, stayed very professional and got us a solution we were happy with. In the middle of helping us she had another customer rudely and continuously interrupting and she addressed that with poise. Afterwards she gave us a full tour to ensure a successful transfer. She is a value to your business.
KELLY H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nicole s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Don F
|
Overall Experience
Rating:
5.0
We stored an extra mattress for a year… and it came out as good as it went in!! No animal or bug damage… facility is clean and the staff was always super friendly!!
Ronald B
|
Overall Experience
Rating:
2.0
Its Obvious that everyone working here knows one another thru family cousins what not. This was booked out of town. Im pretty sure we requested an air conditioned unit. A fan!? In Florida!? No. I would never recommend this to anyone I care about, let alone, passing strangers. Sure, a free month because they screwed up my intake! I cant wait to get my stuff out of there. Uhaul is Great! This place SucKs! Sorry...
joe k
|
First Impressions
Rating:
1.0
I stood 35 minutes with a frustrated employee who didn't know what he was doing and no one helping him but rather interrupting him to ask questions for their customer. My daughter and dog were out in the 98 degree heat all this time. I am disabled and needed a storage unit on the ground floor. They didn't want to go look and see if there was one so the boss came in and when he finally got off his phone said " well you can take upstairs or go somewhere else" I will never use that uhaul again
Judith B
|
First Impressions
Rating:
4.0
Found cockroaches outside unit when unloading.
Jeffrey H
|
Online Move In
Rating:
4.0
Parking and access to doors for loading and unloading were blocked a lot by U-Haul trucks, so access was not convenient at times.
RUSS W
|
Overall Experience
Rating:
4.0
Access code had not been activated by U-Haul corporate by the time we unloaded and departed the storage facility. Codes should be activated quicker for best customer service.
Kevin c
|
First Impressions
Rating:
3.0
It was a little to hot needs to be cooler
APRIL M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Simpson B
|
First Impressions
Rating:
4.0
In order to rent a climate controlled storage space large enough for my needs I had to put my stuff 30 miles from where I was moving to after traveling from the Gulf coast to the Atlantic coast even though there were several storage facilities much closer.
Paul r
|
Overall Experience
Rating:
5.0
Wonderful staff and convenient location.
JOHN N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
robert d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leigh D
|
First Impressions
Rating:
4.0
Online rental was easy but i really wanted to talk to someone on the phone because i wanted to see about getting another unit next to the one i already have. after being on hold for 45 minutes the first time, i hung up. i tried again later in the day and it was the same thing. i called the Uhaul headquarters in Phoenix. i told him to try calling to v get
ALIX P
|
Online Move In
Rating:
5.0
I am relocating to the Melbourne area from the Clearwater area and had hopped to find a storage area closer to where I was going to be living. Even though I called to reserve storage space more than a week ahead of my moving date the Rockledge/Cocoa facility was the only one with a climate controlled space of at least 10 x 10 available within 30 miles of the facility in Melbourne at the intersection of Babcock and Palm Bay road. Perhaps that Melbourne facility needs to expand their accommodations !!! Otherwise everything was fine. Thank you!
Paul r
|
First Impressions
Rating:
5.0
Nice and helpful staff. Would recommend to anyone.
JASON D
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Dane W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Virginia K
|
Overall Experience
Rating:
4.0
There is no lighting inside the the locker. This makes it difficult to find specific items.
ROBERT S
|
Overall Experience
Rating:
3.0
Everything was great until I rented a storage space. I purposely went into this location 3 days prior to moving in to see about a storage space. I asked for the $89 storage space and if they had it one the first floor, since I am renting this for my mom who is moving in with me and can not go up and down stairs, because she's going through cancer treatment. I was told yes and shown a unit on the first floor. I even made a reservation for this storage unit. On the day I arrived with my mom's things I was told that the unit I was shown is not going to be $89, but approximately $160. Unfortunately we had to rent a unit on the 2nd floor, which is not good, since there's no elevator at this location.
ANGELICA L
|
First Impressions
Rating:
4.0
Inside the units light would be helpful.
Richard H
|
Overall Experience
Rating:
5.0
Dave at the Cocoa location was a great help.
Denise B
|
Online Move In
Rating:
5.0
N?A
gloria j
|
Overall Experience
Rating:
5.0
Any time that I need to move something or somewhere or that I need storage the only place I think of is u-haul. I have never once had a bad experience.
Garrett K
|
Overall Experience
Rating:
5.0
Very friendly and helpful personnel
David W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David G
|
Overall Experience
Rating:
5.0
Pleasure doing business with your folks.
Mark B
|
First Impressions
Rating:
5.0
Everything has been positive and professional.
James D
|
First Impressions
Rating:
5.0
Great experience! Customer service at the store was great. I apologize that I do not remember the gentleman’s name who assisted me. If you’re able to look that up. Please thank him!
Jennifer M
|
First Impressions
Rating:
5.0
I could no longer use uhaul due to finances and injury but you always had
Great service.
Wayne perel
WAYNE P
|
Overall Experience
Rating:
5.0
Well trained staff! Efficient, friendly and accommodating during stressful time.
Virginia K
|
First Impressions
Rating:
2.0
So after attempting to close my storage earlier than a month since I found somewhere to reside ONLY 3 DAYS after paying the entire $135 for my unit I was told by the people over the phone & the manager at the Rockledge location that I was unable to be prorated any amount & that it was up to the location manager. Next from the very beginning I was offered a one way deal so that when I used the Uhual truck my first month of storage is free. After arguing & still paying the money upfront 2 weeks later I was told it was stay on my account instead of being refunded back to me. I will never tell anyone to return from here. Also if your going to offer such large units atleast have a light in the back of the unit! I only liked for one or two people to assist me at this location. One of the guys I no longer see he left & Darryl. Darryl is beyond nice & helpful! From returning the uhual unloading it as well & any time before I left. Please let him kno his hard work is never unnoticed!
Gia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randolph A
|
Overall Experience
Rating:
5.0
Definitely satisfied
Juan S
|
First Impressions
Rating:
5.0
I appreciate every thing about Uhaul Storage and everyone was always friendly with us. I want to thank everyone who works for being so helpful and friendly.
DARLENE T
|
Overall Experience
Rating:
2.0
After having my unit broke into twice, nothing was done. Not a phone call, as promised, from management. No response from the c/s line. But it's all for the best right? "The new facility will be open soon, and we are referring are current good customers to move there." Shady business practices at best. I thought you might have at least tried.
Michael L
|
Overall Experience
Rating:
4.0
Great place
Wayne F
|
Overall Experience
Rating:
1.0
Always someone new that is not well trained. The storage unit has broken bricks against the back wall and a pipe (of course the employee had no idea what runs through the pipe). Embarassing
Theresa R
|
First Impressions
Rating:
5.0
Very clean facility and very friendly helpful staff
Pamela F
|
Overall Experience
Rating:
5.0
Daryl and J were amazing ! Courteous, and helpful. Not like the experience I had coming from Paducah, Ky. It renewed my faith in customer appreciation and professionalism. Two promotions?! Great exp
Melody R
|
Overall Experience
Rating:
5.0
Great!
JENNIFER O
|
First Impressions
Rating:
2.0
Access hours changed.Key pad broken.Second floor not secure. Manager needs customer service training. Storage unit broken into because not secure units.Closing took over 2 weeks for to do their job.
DANIELLE B
|
Overall Experience
Rating:
5.0
Greg and Daryl are excellent professionals
Andrew m
|
Overall Experience
Rating:
5.0
Good storage facility
MEGAN M
|
Overall Experience
Rating:
1.0
Service was poor.
When trying to resolve issues with u-haul you could not get a hold of anyone because the phone was always being transferred to customer service.
U-haul breaks promises.
ROGER L
|
Overall Experience
Rating:
2.0
Unable to contact a person when I call that is actually in Cocoa, left messages with the answering service and still never a call. Rat traps in my unit. Horrible when moving, locked doors on us.NEVER
Lori G
|
Overall Experience
Rating:
5.0
Do young lady who helped me was very helpful knowledgeable and polite. She made sure everything was just right took me back today you need to look it over and showed me how to use the keypad and I app
Thomas E
|
First Impressions
Rating:
4.0
Thank you all for your assistance
Sabina T
|
First Impressions
Rating:
2.0
not happy. The key pads do not work all the time. I was lied to about the time I could access times. I was told 7to10. Now it's store hours. Had to take off work to get moved. Not impressed!!!!!!
DANIELLE B
|
Overall Experience
Rating:
5.0
Great customer service very helpful will recommend this facility thank you
misty b
|
First Impressions
Rating:
5.0
Very professional, friendly and helpful
JAMES H
|
Overall Experience
Rating:
5.0
great experience....they were prompt and helpful
christopher e
|
Overall Experience
Rating:
1.0
Parking was horrible. Hours were not convenient. Staff was unprofessional.
Shawn S
|
Overall Experience
Rating:
4.0
The first month "free" storage after trailer rental with required insurance purchase was an unpleasant surprise.
Larry R
|
First Impressions
Rating:
5.0
The employees were very friendly and helpful.
Hester M
|
First Impressions
Rating:
4.0
There should be water for the people using the storage and working hard ..my suggestion
Jackeline A
|
Overall Experience
Rating:
5.0
Tom and David were extremely helpful and personable! Thank you!
dave l
|
Overall Experience
Rating:
5.0
Customer service was outstanding!
Audrey H
|
Reservation
Rating:
2.0
Alll of our belongings were covered in cockroaches, scales and some sort of poop pellets. We have to throw all of our furniture away. Never in 13 years living in NC did we have one roach. Speechless
Maren C
|
Overall Experience
Rating:
1.0
Ubox guarantee delivery was a hassle. I spent 1 1/2 hours on the phone trying to get the refund. Poor customer service and lack of knowledge about the product.
Chuck H
|
Overall Experience
Rating:
5.0
Clean and helpful staff
CHRIS C
|
Overall Experience
Rating:
2.0
U box was not at location as promised when it was at the location they would not unload it that afternoon had to wait until the next morning and was charged for the trailer twice .
JIM S
|
Overall Experience
Rating:
5.0
Staff was awesome. Great service.
Victoria S
|
Overall Experience
Rating:
1.0
I reserved a 17'. Later to find it was 15. My reserved rental unit was 1st st floor but ended up 2nd floor and no elevator. I was measured at $60 furl. Put in 30 to full but was stil charged $31?
Kim B
|
Reservation
Rating:
5.0
Easiest turn-in possible
Steven E
|
Reservation
Rating:
4.0
At times it was busy, and U-Haul rental transactions are not fast. Therefore, if you're in line waiting, it can be a long wait. Even if there are only a couple of folks in front of you. Seems like
Thomas H
|
Overall Experience
Rating:
5.0
Special thanks to Hudson. He was extremely helpful, patient, professional. He made what could have been a stressful process go smoothly.
Wendy F
|
Overall Experience
Rating:
5.0
Always very helpful and friendly.
heidie g
|
Overall Experience
Rating:
1.0
Worst place ever been wouldn't recommend to a nyone
Lurline e
|
Overall Experience
Rating:
2.0
I set up an automatic payment the very first month and it never was completed and every single month I was charged and over payment and I never received this back so every single month for 5 months I
