Customer Reviews for U-Haul Moving & Storage of Cocoa

5712 reviews

213 Dixie Ln   Rockledge, FL 32955
(E Of Us Hwy 1)

(321) 632-7874

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(321) 632-7874

213 Dixie Ln
Rockledge, FL 32955
(E Of Us Hwy 1)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Make sure the back of the truck is as clean as the front of the truck

Brian P. 
Rating:
2.0

Upon returning truck today (approx. 2pm EST), lady behind counter was rude and appeared to be bothered that a customer had the nerve to approach her. When I called her out on it and asked why she's treating me this way, she said "she's asked that a thousand times a day" and she's sick of hearing it. After asking her if she ever considered why "everyone" is asking this, she told me to leave the store as she walked away into a back office. She just seemed to have no customer service skills whatsoever. Would not recommend this store. What can you do? Hire people that respect your customers. I believe her name was Susan McCullah (this was the only name showing on receipt).

Daniel M. 
Rating:
5.0

The church custodian next door was kind of a problem. I'm sure you're aware of it. There should be some sort of parking notice or boundary so people know where U-Haul starts and ends other than that the manager was great the staff was great the equipment was great thank you very much

John R. 
Rating:
1.0

Had a terrible confrontation with the general manager. The employee that rented me the trailer was courteous and professional. When I returned it a few hours later I unhitched the trailer where the original employee hooked it up. Went in and told her I had returned the trailer to its original location. She asked me for my last name. Looked me up in the system, and informed me I was good to go. Ran into the general manager outside and he told me I had to bring the trailer back over to the front of the building and wait to be checked in. I asked him if he wanted me to physically pull the trailer The 50 or 60 yards. I asked him if he wanted me to risk injury attempting to rehitch the trailer. He stated he didn't care how I managed to move the trailer from where it was going to end up anyway. Stated it was U-Hauls policy and that was final. I reminded him that the U-Haul employee had already cleared me in and said I was free to go. He used his index finger to underline the "General Manager" logo that was stiched to his shirt. He said it didn't matter what an employee of U-Haul informed me of because she worked for him. He then threatened to $20 to my bill. I informed him I would report him. Not a pleasant experience at all. Rob Burnett

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Vincent S. 
Rating:
4.0

Listen up this is important. The car carriers full trailers to carry vehicles the axles are located in the wrong place. They are too far back. Caring a simple Camaro 70% of the weight was on the tongue. I have had this issue several times with several cars. There was so much weight that going over railroad tracks I would bounce and it would scrape the road. I took a scale jacked it up to where it should be and weighed 960 pounds on the tongue of my Reese hitch. The axles need to be moved forward at least 12 inches to make these trailer safe. I know you've been using them for a long time, but the design is wrong and flawed.

Frederic W. 
Rating:
1.0

RE:  34291159 No one has ever called me regarding this incorrect bill.  I picked up a 10' Uhaul to move from Cocoa, FL to Merritt Island, FL on 7/23/21 (I have leases to prove this).When picked up, the AC unit had just been repaired and the mechanic just provided the lady with the key while we were there. The Uhaul was picked up at 10:46 am and returned the same day at 2:01 pm. Please review the records as I only went 13 miles on the dot. This is easy to prove. My fiance took pictures of the odometer at the start and end of the trip. The customer service at Uhaul is horrible. No one listens to the customer.  I am not paying this bill! If it is placed on my credit report or harms me in any way, I will contact an attorney for the grief that Uhaul has continued to put me and my fiance, Jacob Hadden, through.  My fiance and I have been on hold for hours just to talk to someone with customer service. Still, no one has returned our calls. We both have jobs so we don't have time to call Uhaul for several hours each day. I will continue to email Uhaul until this bill is resolved.  This fraudulent bill is absolutely absurd and ridiculous and continues to cause stress. I am not payment a bill I do not owe. I paid what I owe at the time I picked up the rental.  Julie Alvarado321-536-8927

Julie A. 
Rating:
4.0

Didn't use that location!

matthew W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

gregory S. 
Rating:
5.0

I needed to drop off the truck after hours, so the U-Haul associate showed me how to use the on-line after hours drop off application so that I was not charged an after hours drop off fee. I appreciate him taking the time to help me out.

MARK N. 
Rating:
1.0

The red head at the location was rude as hell and lost as to what to do. Piss poor customer service. Then told someone whom she was talking to on her phone that she wished everyone would go home

PAUL A. 
Rating:
1.0

.Disorganized. I did everything via the app only to do the same thing in the store. Such a waste of time

Marcelino M. 
Rating:
4.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

CECILIA L. 
Rating:
5.0

Customer did not leave a comment.

David W.  |  First Impressions 
Rating:
5.0

Excellent customer service, friendly courteous staff

DAVID S. 
Rating:
4.0

Service was great

DEBRECHACIA E. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

Tks for everything

Byron B. 
Rating:
4.0

Wayne was great!! He didn't have any help and seemed to be over worked but had a great attitude with the hot sun beating down and 98 degrees. Good Man!!

MICHAEL G. 
Rating:
1.0

The person who helped me was very dry and unpersonable, unlike she was with the costumer right after me. The truck had less gas then what it showed on the paper, it was near empty and the paper showed 1/4, for a truck that size I had to spend an extra 30 dollar just to get to the point it showed on the paper.

Joao Victor D. 
Rating:
4.0

The drop off site was very busy, but the drop off attendant made drop off easy.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey D. 
Rating:
1.0

There is no customer service. You can not reach them by phone. It is too bad if you have a problem.

Mary R. 
Rating:
2.0

The pick up and the equipment was great. The drop off proved to be very frustrating. We arrived back before closing but was told that although we were there before closing they refused to check in the equipment. They forced us to do it online or pay an additional $25.00. That really soured the entire experience.

Ace Y. 
Rating:
1.0

My initial in person reservation was pleasant and above standards. Knowledgeable and professional. Pick up day?..my guy was not present. I had a new girl (First day on the job) and the Red head's but case decided to disclose that aloud and condemning the manager) who was summoned to train her that day in question. I was 3rd in line and ALL three of us were disgusted in how Red' treated her and THEN customers. I'm coming up to location tomorrow and speak with manager. Said Red' was asked by "New Girl"... I don't know how to answer this man's question about his storage ... Red'... "Don't ask me, I don't know anything about lockers". THEN walked out. I confronted her about her professional ism, and customer service lack there of, when eventually it was my time. Horrible experience. Won't be back if she's there.

TRENT M. 
Rating:
3.0

The girl that did the contract for me was one of the most unfriendly people I've ever met.

Gerald T. 
Rating:
1.0

I saw tons of German cockroachs coming out of the doors of the cabin of the truck I took photos of them and I'm still being charged for the rental right now at a total of 343.76$ this is ridiculous.

nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Tim D. 
Rating:
4.0

excellent customer service on checkout and the return was outstanding.

Dennis L. 
Rating:
1.0

Staff behind the counter (Susan) was incredibly rude to multiple customers, incredibly myself, trashing coworkers and the company. I feel bad for them few employees who were actually working. I would suggest putting more time into training employees

Owen T. 
Rating:
2.0

Customer service needs improving. Representative made me feel like I was doing her a favor by being there. 1 minute briefing on use of vehicle. When called back the following day to get moving blankets informed ones you had were reserved and no assistance provided. Home Depot was more than willing to assist. The fuel level estimator is horrible idea. Why not top off vehicle for each use to make it easier for customer to refill to same level as picking up

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

Ronald L. 
Rating:
4.0

Customer did not leave a comment.

Simpson B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Simpson B. 
Rating:
4.0

Everything went well, service was good and equipment in good shape.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
4.0

Customer did not leave a comment.

Simpson B. 
Rating:
5.0

Customer did not leave a comment.

Carol Q. 
Rating:
5.0

Customer did not leave a comment.

Cecilia L. 
Rating:
1.0

General manager at this store didn't check my vehicle correctly so I was charged for another day! When I turned the vehicle back in within two hours of having it!

Tawni C. 
Rating:
5.0

I know that I can go to my local U-Haul Store in Rockledge, Florida, and they will take care of me every time. The check out procedure (pick-up truck) was informative and smooth throughout, just as the check back in procedure. I believe the young lady who checked me back in was "Missy" and she really took care of my check-in procedure and me. Her customer service was excellent. I will always go to my nearby, local U-Haul store in Rockledge for all my moving needs. Thanks Rockledge U-Haul!

Sandra K G. 
Rating:
5.0

Customer did not leave a comment.

Johnny D. 
Rating:
3.0

Customer did not leave a comment.

Suzanne B. 
Rating:
4.0

Customer did not leave a comment.

Marvell T. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

JASON J. 
Rating:
2.0

There was no inspection done before I left and I was charged for 7 gallons of fuel. I dropped it off with the same amount of fuel that was in it when I picked up the truck.

CHRISTINA D. 
Rating:
5.0

We returned the veh via online express and it was very easy to do.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

Matt H. 
Rating:
1.0

Staff was very rude and lied to my face

Jessica C. 
Rating:
5.0

Customer did not leave a comment.

AARON C. 
Rating:
3.0

Roadside service is VERY POOR. A tire exploded whilst enroute and I was unable to get service. I had to continue towing the car carrier for many miles to a convenience store who also was a Uhaul agent. After many frustrating hours two tires were replaced and I was on my way. A two hour trip took about six hours. Thumbs up for the original location.. Three thumbs down for breakdown assistance once you are on the road..You are on your own once you leave the rental store..

William C. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
1.0

reduced waiting time, all your sites should be able to accommodate after hours check in , when you make a mistake own it and don't charge your customer

Dwayne H. 
Rating:
5.0

Customer did not leave a comment.

Wanda H. 
Rating:
1.0

Very poor customer service skills

ALLEN F. 
Rating:
5.0

That much to improve I mean it's a U-Haul location. Everyone there was so especially nice and particularly Wayne; he got down on that hot asphalt to crawl under my car and get the hitch attached properly. Everyone was so super nice and friendly so should I have a need I will certainly visit them in the future

Veronica W. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
4.0

In order to rent a climate controlled storage space large enough for my needs I had to put my stuff 30 miles from where I was moving to after traveling from the Gulf coast to the Atlantic coast even though there were several storage facilities much closer.

Paul r.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ANDREA D. 
Rating:
5.0

Nothing they were great

Vincent A. 
Rating:
3.0

Waited 20 minutes to turn uhaul back in. I finally did the online return and took keys in to hand to an associate.

Kimberly C. 
Rating:
3.0

Insurance and extra added in by default is annoying. I will find other place to rent next time.

Phuong T. 
Rating:
5.0

Customer did not leave a comment.

EDMUND R. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

This location is always on point!

DIANE M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN S. 
Rating:
4.0

Customer did not leave a comment.

Tom S. 
Rating:
4.0

Customer did not leave a comment.

D Arcy W. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Was quick and easy to attach trailer, the site is a little cramped they need more space.

Carole P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas Q. 
Rating:
5.0

Customer did not leave a comment.

Labrisha B. 
Rating:
5.0

Nothing. I did the automated pickup and return and everything went very smoothly. Just followed the directions on the app in my phone and was on the road in under 10 mins. Great program.

John M. 
Rating:
5.0

Customer did not leave a comment.

DANITA D. 
Rating:
4.0

Customer did not leave a comment.

Randy D. 
Rating:
4.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Customer did not leave a comment.

Thanh N. 
Rating:
5.0

Customer did not leave a comment.

ANDREW H. 
Rating:
5.0

Wonderful staff and convenient location.

JOHN N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STACEY M. 
Rating:
4.0

Customer did not leave a comment.

STACEY M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

GARRY V. 
Rating:
3.0

Texting on the phone seemed to be more important than greeting & serving customer. I thought it to be comical that the gentleman outside servicing the vehicles had a bad air hose, a pvc coil type that had a hole in it. He asked the office guy for a new hose and he brought one out dragging it on the ground

Gerald K. 
Rating:
1.0

U-haul is the worst company on the face of this Earth I would never recommend them to anybody that I know even the worst enemy I have I would not recommend you Hall to. The company told me that they would reimburse me examine a dollars for my inconvenience in my frustration they have not given me back one penny of what they said they would do and now I don't even expect them to give me back anything they are not people of their word. I wouldn't trust them to for anything. Evelyn Raiber

Evelyn R. 
Rating:
5.0

You ain't got to do nothing

SYLVESTER M. 
Rating:
5.0

Customer did not leave a comment.

Lester H. 
Rating:
5.0

Bad truck 2 times in a row. Bad transmission both time. Hard time to get shift to work. Use bad trucks on local short jobs. Next bad truck I'm gone.. gonna punch corporate in the wallet.

John C. 
Rating:
4.0

Customer did not leave a comment.

MARISA B. 
Rating:
4.0

Customer did not leave a comment.

robert d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathanael S. 
Rating:
5.0

Great service . Good people

Earl M. 
Rating:
5.0

Easy online trailer reservations, quick pickup, trailer worked great, quick and easy drop off.

James R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
4.0

Customer did not leave a comment.

Consuela H. 
Rating:
3.0

We had to drop off at night and found the location not very secure. Someone could have easily taken the trailer.

Derrell M. 
Rating:
5.0

Customer did not leave a comment.

Harry D. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Justin E. 
Rating:
1.0

Short staffed with very long lines with long waiting and the truck I rented was not clean and the side mirror was completely busted out making unsafe to see traffic from the back!! Horrible experience all the way around.

Danielle L. 
Rating:
5.0

Customer did not leave a comment.

Leigh D.  |  First Impressions 
Rating:
4.0

Online rental was easy but i really wanted to talk to someone on the phone because i wanted to see about getting another unit next to the one i already have. after being on hold for 45 minutes the first time, i hung up. i tried again later in the day and it was the same thing. i called the Uhaul headquarters in Phoenix. i told him to try calling to v get

ALIX P.  |  Online Move In 
Rating:
5.0

I am relocating to the Melbourne area from the Clearwater area and had hopped to find a storage area closer to where I was going to be living. Even though I called to reserve storage space more than a week ahead of my moving date the Rockledge/Cocoa facility was the only one with a climate controlled space of at least 10 x 10 available within 30 miles of the facility in Melbourne at the intersection of Babcock and Palm Bay road. Perhaps that Melbourne facility needs to expand their accommodations !!! Otherwise everything was fine. Thank you!

Paul r.  |  First Impressions 
Rating:
5.0

Nice and helpful staff. Would recommend to anyone.

JASON D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dane W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Virginia K.  |  Overall Experience 
Rating:
4.0

There is no lighting inside the the locker. This makes it difficult to find specific items.

ROBERT S.  |  Overall Experience 
Rating:
3.0

Everything was great until I rented a storage space. I purposely went into this location 3 days prior to moving in to see about a storage space. I asked for the $89 storage space and if they had it one the first floor, since I am renting this for my mom who is moving in with me and can not go up and down stairs, because she's going through cancer treatment. I was told yes and shown a unit on the first floor. I even made a reservation for this storage unit. On the day I arrived with my mom's things I was told that the unit I was shown is not going to be $89, but approximately $160. Unfortunately we had to rent a unit on the 2nd floor, which is not good, since there's no elevator at this location.

ANGELICA L.  |  First Impressions 
Rating:
4.0

Inside the units light would be helpful.

Richard H.  |  Overall Experience 
Rating:
5.0

Dave at the Cocoa location was a great help.

Denise B.  |  Online Move In 
Rating:
5.0

N?A

gloria j.  |  Overall Experience 
Rating:
5.0

Any time that I need to move something or somewhere or that I need storage the only place I think of is u-haul. I have never once had a bad experience.

garrett k.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful personnel

david w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

Pleasure doing business with your folks.

Mark B.  |  First Impressions 
Rating:
5.0

Everything has been positive and professional.

James D.  |  First Impressions 
Rating:
5.0

Great experience! Customer service at the store was great. I apologize that I do not remember the gentleman’s name who assisted me. If you’re able to look that up. Please thank him!

Jennifer M.  |  First Impressions 
Rating:
5.0

I could no longer use uhaul due to finances and injury but you always had Great service. Wayne perel

WAYNE P.  |  Overall Experience 
Rating:
5.0

Well trained staff! Efficient, friendly and accommodating during stressful time.

Virginia K.  |  First Impressions 
Rating:
2.0

So after attempting to close my storage earlier than a month since I found somewhere to reside ONLY 3 DAYS after paying the entire $135 for my unit I was told by the people over the phone & the manager at the Rockledge location that I was unable to be prorated any amount & that it was up to the location manager. Next from the very beginning I was offered a one way deal so that when I used the Uhual truck my first month of storage is free. After arguing & still paying the money upfront 2 weeks later I was told it was stay on my account instead of being refunded back to me. I will never tell anyone to return from here. Also if your going to offer such large units atleast have a light in the back of the unit! I only liked for one or two people to assist me at this location. One of the guys I no longer see he left & Darryl. Darryl is beyond nice & helpful! From returning the uhual unloading it as well & any time before I left. Please let him kno his hard work is never unnoticed!

Gia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randolph A.  |  Overall Experience 
Rating:
5.0

Definitely satisfied

Juan S.  |  First Impressions 
Rating:
5.0

I appreciate every thing about Uhaul Storage and everyone was always friendly with us. I want to thank everyone who works for being so helpful and friendly.

DARLENE T.  |  Overall Experience 
Rating:
2.0

After having my unit broke into twice, nothing was done. Not a phone call, as promised, from management. No response from the c/s line. But it's all for the best right? "The new facility will be open soon, and we are referring are current good customers to move there." Shady business practices at best. I thought you might have at least tried.

Michael Leroy T.  |  Overall Experience 
Rating:
4.0

Great place

Wayne F.  |  Overall Experience 
Rating:
1.0

Always someone new that is not well trained. The storage unit has broken bricks against the back wall and a pipe (of course the employee had no idea what runs through the pipe). Embarassing

Theresa R.  |  First Impressions 
Rating:
5.0

Very clean facility and very friendly helpful staff

Pamela F.  |  Overall Experience 
Rating:
5.0

Daryl and J were amazing ! Courteous, and helpful. Not like the experience I had coming from Paducah, Ky. It renewed my faith in customer appreciation and professionalism. Two promotions?! Great exp

Melody R.  |  Overall Experience 
Rating:
5.0

Great!

JENNIFER O.  |  First Impressions 
Rating:
2.0

Access hours changed.Key pad broken.Second floor not secure. Manager needs customer service training. Storage unit broken into because not secure units.Closing took over 2 weeks for to do their job.

DANIELLE B.  |  Overall Experience 
Rating:
5.0

Greg and Daryl are excellent professionals

Andrew m.  |  Overall Experience 
Rating:
5.0

Good storage facility

MEGAN M.  |  Overall Experience 
Rating:
1.0

Service was poor. When trying to resolve issues with u-haul you could not get a hold of anyone because the phone was always being transferred to customer service. U-haul breaks promises.

ROGER L.  |  Overall Experience 
Rating:
5.0

Great customer service very helpful will recommend this facility thank you

misty b.  |  First Impressions 
No reviews have been submitted for this location.

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