Customer Reviews for U-Haul Moving & Storage of Coconut Creek

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Coconut Creek

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UMIT K. on

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Olga V. on

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EVERYTHING WAS VERY WELL DONE- THANK YOU

Tin K. on

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I got a vehicle with a different license plate other than the assigned one on my contract. It is partially my fault for not verifying the details on the contract before leaving the parking lot. However you would assume the assistant who provide me the vehicle would check the paperwork too before releasing the truck to the customer. I would also suggest assistants ask the customer if they can help answer any questions/concerns about the vehicle. In my case I was the one asking while the assistant just want to leave.

Roger M. on

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Christine M. on

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Maurizio T. on

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My review is not based on the Coconut Creek location. Is based on the USA Grocers location on Sandalfoot. I had a reservation for the USA but when I went there even if UHAUL says that the reservation is guaranteed, there was no vehicle available, After been told that the vehicle would be available "sometime" in the day you moved my reservation to a different location ane the "$ 50.00" promise about the not availability of the vehicle customer service told me that to have the $ 50.00 I had to cancel the reservation. Uhaul this time you really provided a nightmare service. Nothing to do with Coconut Creek location where everybody was really nice and efficient.

Gina G. on

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Nothing! Very good experience

RICHARD P. on

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Sandra C. on

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You have a gentleman there who checked the truck when I returned dit. I can't remember his name but he said he was part Salvador. His last name was short, like Nalio ... This was at the Johnson Road and Hillsboro Uhaul. If you can, let him know that I apporeciated everything he did for me. Very kind and very patient. If he is not manager, he very well should be. He is definitely management material. I should hire him.

Brianna P. on

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Sergio V. on

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Return by use Internet doesn't work !!!

Marcia M. on

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Service was excellent

Dylan D. on

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James H. on

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A great experience with the truck and service.not moving lol

Dov B. on

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My original reservation canceled, second reservation was at a far location, return location was not what I asked for in the original reservation and I had to wait for 40 minutes on the line so I dont get overcharged for no reason. The new location for return was also 15 minutes away although the location I chose was much closer. When I arrived at returns I was asked to pay an extra 42$ for mo apparent reason. U haul is a brand name and I cant believe I spent nearly the same time fighting with you instead of packing up my house.

Angel S. on

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Omara P. on

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Edwin made this experience vert pleasant!

John B. on

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I have rented trailers for many yrs,never been charged for after hrs drop off or cleaning. I asked attendant when picking up about late drop off,nothing was said about after hrs charge

David S. on

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Bryan M. on

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Karina S. on

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The younger African American gentleman was screaming at Edwin that the system was down and there was nothing he could do to help. Very unprofessional!

DANIEL V. on

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The Truck return process - after hours - Horrible It should not be the customers responsibility to do your job. It is a time consuming process to do the truck return process on your phone late at night. In the past this was done the next morning by your staff. Now, you want to bill me $20.00 extra to do what you use to do which is and was your job. Find another way to not bill me to do your job.

Christine H. on

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Russell F. on

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Largest and nicest facility I’ve seen

Russell F. on

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Drop off was the largest and nicest uhaul facility I’ve seen

Eduardo M. on

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Great

Aaron M. on

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Staff was not friendly nor helpful.

Kanetra S. on

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Erika R. on

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Olavo C. on

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My pick up was in this location at 8:00 am, When I got there it wasn't . I had to wait until the store open. The assistant in this place Rachel was so rude with me when I started to explain what was happening she spoke " STOP RIGHT THERE" in loud voice. And I said but this is not in my contract she said " I DON'T CARE " . When she finish the paperwork I Said let me see how much and then she pull the paper out of my hand screaming . I"m 62 years old I never ever was treated. this way. I never rent a car from Uhaul again NEVER

Lafreida R. on

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Thomas B. on

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Mark A. H. on

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Daniel S. on

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Anthony C. on

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X SEV

David P. on

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Shawnda K. on

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Clifton J. on

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I love ow clean and organized the staff is and will always use Uhaul for my moving concerns. Thanks from Skip J CC Florida.

ALEXANDRE C. on

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Mr. Samir is a great person, he relly helps the custumers. The two person on the counter they don't want be there. They don't care about the anything, very lazy.

Michael P. on

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U-Haul was amazing! My Folks were stranded when the new house fell thru. My Mom, who is hemi-plegic had to be hospitalized w/ a med. emergency. Raquel, Kareem, Courtney and the team helped A Lot!

Andrea O. on

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Couldn’t recommend another place.

CHANDRADAT e. on

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Excellent service. Professional staff.

Phyllis P. on

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Great staff!

Evan M. on

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There was confusion on the return with a long-distance move, causing me unnecessary time, and $120 that I did not really owe - I was charged for three days that I did not use. This is unacceptable.

Alberto H. on

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THe clerks were courteous and helpful.

Adam V. on

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Very accommodating even though all my issues were my own fault. Great staff and Samir the manager is awesome. I Highly recommend U-Haul this uhaul facility.

NAOMI H. on

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Very smooth rental experience and customer service representative was very nice

Joao S. on

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Very nice place and people

Yolanda G. on

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The attendant was new and did not know how to answer calls. I kept on buzzing for help and he did not know how to help me. No one knew how to open a lien lock that was placed by mistake.

Shawnda K. on

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Great storage facility.

Carlo G. on

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everythings very good

kendall L. on

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Everyone was very courteous and professional . Thanks to GM for allowing me to drop truck off at his facility

Eric S. on

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The tall and slim lady was amazing and very accommodating. The other lady with the 10 inches nails should find a job she likes and cares for. Customer service and sales is not for everyone.

Rosangela L. on

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Thanks for the good service!!

Charles H. on

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A nice facility. Will recommend to others. Thanks

LAURIE w. on

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The representative that I worked with on both occasions was courteous helpful and well informed about policies and procedures

Charles B. on

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Very good service

LAURIE w. on

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The facility was clean and accessible

maryan a. on

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A bit expensive

Jason V. on

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Nice job.

Jamie F. on

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The lady that helped me. She was the most friendly lady I have came across in quite some time. She had a very warm welcoming smile and made my experience great. Belive her name was Maureen smart

Jackeline B. on

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The manager was great! The staff was very kind

Arthur T. on

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Very good service and facilitie

Laura S. on

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Maureen is a star! Great experience. Thank you!

Adrian T. on

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All good

erin g. on

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The staff were very pleasant and friendly. They were very helpful in tending to my needs.

Marco F. on

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Short and sweet “YOU GUYS WERE AWESOME!”

Adam L. on

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My experience was great Thanks to the employee named Rich Keery who went above and beyond to make sure I had a great experience

gary g. on

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A complete moving and/0r storage facility. Trucks of any size, and boxes, tape, rope, locks, trailer hitches, bike racks for cars &trucks. I was so impressed.

Christopher W. on

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Great, only thing I would change is your stupid policy of having a second contact number for those who just moved to town. Cell phones are usually it.

Marni T. on

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You all were great. Thank you

Michael H. on

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Raquel was simply fantastic! This cross-country move proved to be difficult, but she made it so much better on the back end. Raquel was not only super helpful, she was very patient and kind. Thanks!!

Robert H. on

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The staff was excellent. Thank you!!!

Arthur T. on

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Very smooth transaction. Samir Shields was very perfessional.

valencia j. on

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Samir was wonderful. The entire team was polite, helpful and respectful.

Teresa B. on

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Thank you for your inquiry. Used u-haul location 16300 W Dixie Hwy and very pleased

Robert W. on

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Very friendly and helpful staff. Experienced zero negativity from anyone I had contact with at the coconut creek location. Made my stressful moving experience more pleasurable. Thank you

Shawn G. on

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When the 24/7 access system is down, management needs a backup plan for folks who have paid for AND signed a contract for such access. I.e. pay an employee to stay on-site after hours until fixed.

Rose B. on

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UHaul live up to the term agreements. Very satisfied.

ARLET S. on

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This is the Best UHAUL facility I ever had used. They're very nice and professional, also the place is neat and clean.

Marie W. on

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My experience with U haul was wonderful U haul keep up the good job

adam c. on

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Excellent experience. The area on the lower level where you are able to leave items that are no longer needed for other community members to take and use is fantastic. Great concept!

GABRIEL G. on

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My reservation was handled efficiently. The treatment at reception was professional and friendly. The facilities are superb and access to them is easy.

antonio a. on

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From Samir Shields and George and the rest of the crew that works there, they have made me feel comfortable, they are very professional, kind, knowledgeable, overall VERYSatfy, great location, 10 star

Valyncia S. on

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NA

Marco P. on

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I said YES regarding staff friendly but it is not completely truth. All the employees are very nice with a exception of a white woman with a estrange name. She is very nasty and impolite.

joy g. on

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Jonathan C. on

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Billed me $127 for turning in my tow dolly late, which was incorrect. Had to be later refunded to me. Then sent me an email regarding a storage unit bill, which I never rented (still ongoing).