Customer Reviews for U-Haul Moving & Storage of Collierville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Collierville

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Judy K. on

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The lady who worked the counter was awesome but the equipment was returned later than expected so we had to wait a while for it and the trailer was very dirty.

Dennis S. on

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MARY T. on

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MICHAEL W. on

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Absolutely nothing. Everyone there was extremely helpful, extremely pleasant, and genuinely made you the focus of their attention. They helped however they could and never made you feel like they were being put out. Whoever runs this location should be proud of their employees...and should probably give them all a raise!

Stacy H. on

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The service was extremely rude, and that was from the site manager. The 24/7 return process was challenging, as it’s not mentioned about how to change your browser settings in the Privacy section, and I waited over 30 minutes for someone to tell me that small detail (when it could have easily been added to the video that’s provided or given as Troubleshooting tips). I will definitely be taking my business elsewhere.

Gerard G. on

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Do a better job of explaining the mileage fee. Your location was almost 5 miles away from my home so I paid for 10 miles just to do business with you. Also the recommended size I rented was not big enough so I had to make multiple trips for a one bedroom apt

Crystal F. on

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randy H. on

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The whole pick up experience was outstanding. Taylor was very helpful and knowledgeable. The video links were extremely useful, having never towed a trailer before. Especially an auto trailer.

Kevin M. on

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Tam N. on

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The check out person didn't know what they were saying . I was having a hard time checking out the reservation I had.

Jonathan R. on

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Great work, thanks

Darin B. on

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It’s new and professionally managed.

Cody C. on

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The self check-in and check-out is long and requires a lot of use of your personal device and data. I will use counter method next time to save time.

Deadrick O. on

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Anthony P. on

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Quick Service had two rentals and was in and out in five minutes each time

sayeda R. on

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I had an excellent experienced in regards to customer service. The associate at the counter had extended for another day to complete my moving. The contract was originally for one day only, but I was given the opportunity have the U-Haul Van for the following day. I appreciate that she understand to return the Van the next day. Thank you.

Bart W. on

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My personal U-haul contract containing personal information and details about my move was disclosed to someone not affiliated with me. I don't know which of the locations caused the breech, and U-Haul has been less than helpful in my inquiry. I provided evidence that U-Haul emailed a copy of my contract to Dana Jackson (danasjackson@yahoo.com ) who they verbally stated must have impersonated me or hacked my account to obtain a copy, and so far they have not been helpful in providing the IP address used to access my account on the day in question. This info will be used in prosecuting her for the invasion of privacy charges.

sanford S. on

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Taylor was very busy, and she was great. But when she looked up the drop off location, she only saw drop lots out of my 37771 zip? Odd because I know there are 3 U-Haul locations in Lenoir City TN zip. Taylor gave me a # to cal to change my drop lot.

Rick M. on

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shirley M. on

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Kevin H. on

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Mark & his entire staff are all A1, The best in the business, I will definitely use this location again.

greg W. on

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Todd W. on

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Excellent, was easy to drop off and check in...like a breeze!! Thanks!! :))

Thomas P. on

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Elizabeth N. on

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Chris B. on

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Keep up the good work.

Harold M. on

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Timothy P. on

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ROSETTA S. on

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Tell customers the truth about hidden charges and stop making more than 1 transaction when you run people credit cards. Charge their cards once and be done.

David S. on

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Mark and Taylor are great to work with. I have done business with this location a few times and my experience is always great.

Ron F. on

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Gary V. on

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I was charged for a Utility Dolly but I did not use one. Local Dealer is taking this off my bill. Rest of equipment was excellent

Roderic J. on

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Renting by the half day would be nice for customers needing a quick pick up.

Kevin H. on

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Customer did not leave a comment.