Customer Reviews for U-Haul Moving & Storage of Collierville

1,635 reviews

214 S Byhalia Rd   Collierville, TN 38017

(901) 853-9395

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(901) 853-9395

214 S Byhalia Rd
Collierville, TN 38017

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

thomas S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Great location and Professional employee over the phone and in person.

Sarah T. 
Rating:
4.0

Customer did not leave a comment.

Lance P. 
Rating:
5.0

Customer did not leave a comment.

YVETTE M. 
Rating:
4.0

Customer did not leave a comment.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

Barbara D. 
Rating:
5.0

Customer did not leave a comment.

Cindy K. 
Rating:
5.0

Customer did not leave a comment.

Jaleesa G. 
Rating:
5.0

Employees at the counter were very helpful and accommodating to what we needed to make our rental very easy.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

Marcel L. 
Rating:
5.0

Great UHaul operation

JAIME C. 
Rating:
3.0

-Contact customer when pick up location is more that 10 miles away from original location. -Make sure the proper equipment number matches the records. -Don't charge customer extra when giving sub par service.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Dana B. 
Rating:
5.0

Very professional clerks. They helped me throughout the process. Thanks for the support.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Karla H. 
Rating:
2.0

Left over Uhaul pads laying unfolded all in the back of my trailer. I did not ask for pads. Trailer not swept out. Trailer not hitched correctly by Uhaul associate. Very loose on the ball. I turned it 5 1/2 times more to tighten. Could have caused an accident.

JOHNNY L. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Every time I come here I get EXCELLENT SERVICE! Everyone is great! Special shout outs for Chris and Zack! Donice and manager (sorry I can't remember his name but he was there briefly. He's the glue.) are great too. Everyone works hard and together.

Derek T. 
Rating:
5.0

Highly recommend this UHaul facility.

Joette S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandie H.  |  First Impressions 
Rating:
2.0

Have a decent trailer. Get rid of pull up doors.

David B. 
Rating:
5.0

Take the time to clean the vehicle.

CLARENCE J. 
Rating:
1.0

when the vehicle is given to me, they quoted that fuel is full on the paper contract and asked to verify that before leaving the lot, so I went to vehicle and checked the fuel which is only 7/8 and I came back in to the store because my link shows an error. the store attendant said "you were fine just bring it back full and we will take care of it and just take a picture of it" instead of correcting my contract. so I came back with full tank and said the same to return attendant and he says that we don't do any refunds for the extra fuel you put in and you should have got it corrected on the contract, so I can't help you out.., I paid extra 12$ to fill out the gas in the vehicle from what I use. this is stupidest thing, where I was asked to fill the tank instead of correcting the contract and now I was blamed for not getting it corrected than the attendants lazy not correcting it even I came back and return attendant 'Mark' blames me that we don't care for pictures which you took on phone(I was asked to take picture by his associate it self when the link didn't work) and its my mistake not getting the contract corrected(even thought I came back in to store to get it corrected and his associate lazy ass didn't do it) I ended up paying 12$more for their laziness.

Bharani K. 
Rating:
4.0

Customer did not leave a comment.

Carol B. 
Rating:
4.0

Mark and Kelly ran into an issue installing the hitch on my daughter's vehicle but did not give up. Very professional. Worked hard to resolve the issue.

Christopher A. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tim D. 
Rating:
5.0

No improvement needed...

Linda D. 
Rating:
4.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Everything went well. Thanks

CLARENCE J. 
Rating:
3.0

Customer did not leave a comment.

Deidra L. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Maintain how they go about doing their work. Thank you

Angel R C. 
Rating:
4.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Nothing everything was ok

Terry R. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
2.0

Be very careful and watch the mileage and stuff because they tried to charge me an extra 26 miles when I never went over. WATCH YALL STUFF. The paperwork was even wrong and make sure you have your proof. Because they will over charge you.

Channing W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Jerimy T. 
Rating:
5.0

Customer did not leave a comment.

Deborah A. 
Rating:
5.0

A full tank of gas would be nice for when starting out on a trip. This tank was on E.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Sally C.  |  Overall Experience 
Rating:
5.0

Best Uhaul Rental this year.

DANNY G. 
Rating:
5.0

Customer did not leave a comment.

Deborah A. 
Rating:
1.0

The truck had a burning smell to it the check engine light came on middle of trip and the gas tank was not on full when received I was charged an extra 20 dollars for nothing

faith V. 
Rating:
5.0

Customer did not leave a comment.

Sharon L.  |  First Impressions 
Rating:
2.0

I completed the check in and payment online but still waited 20 mins before I was helped in the store. The was one lady working inside and after 20 mins she went and got help. Then it took another 10 mins to get me the keys. Drop off was fine and fast like I expected. This is the same experience I had the last time we rented with this Uhaul location. Sadly it is the only one close by the house. But the local Lowe's and Home Drpot rent trucks as well and don't charge for mileage. I would have saved $20 and 30 mins of my time using someone else. Customer service was nice, just doesn't make sense to have an online check in and no one to help you when you get there.

Rosanne T. 
Rating:
5.0

Customer did not leave a comment.

terry r.  |  Overall Experience 
Rating:
3.0

There was a man there with long hair and glasses who was a little short with the employees around him. I was also about :30 late picking up. I apologized and had tried to call but the phone tree does NOT allow contact directly with the facility and I had no time to get on the internet and start a chat with someone from ‘National'. That was VERY frustrating. Then I get there and he tells me, “Hey next time if you are going to be late, let us know. You are lucky there wasn't anyone who reserved on top of yours.” Basically he's telling me he would have given the unit to someone else. On top of that, no one ever tried to contact me directly when I didn't show on time. That also would have solved it. Overall, everyone was nice except the guy with the long hair and glasses. He was agitated and rude to his employees. Wasn't impressed. Great location though and have always had what I needed when I needed it.

James O. 
Rating:
4.0

Customer did not leave a comment.

Dhawn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dhawn B. 
Rating:
5.0

The staff at the facility was extremely professional. The team was on top of every aspect of their operation.

Jeffrey B.  |  Overall Experience 
Rating:
5.0

Mark and his staff were great with always helping us when needing supplies or questions about anything..

James C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

forrest A. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
4.0

Customer did not leave a comment.

Ronnie T. 
Rating:
5.0

Customer did not leave a comment.

Sydney D. 
Rating:
4.0

Customer did not leave a comment.

Ronnie T. 
Rating:
5.0

Customer did not leave a comment.

Stefanie T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna N. 
Rating:
5.0

Everything is fantastic at this location. No need for improvement.. friendly staff and equipment always available

jearl C. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

tanya J. 
Rating:
3.0

Had water damage and rodent dropping in my unit and on a lot of my furniture

Princeton R.  |  Overall Experience 
Rating:
5.0

The Ford Transit is the best vehicle I have ever rented at U-haul

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

shelli H. 
Rating:
3.0

Do better job a/c didn't work I need the truck working if I need it.

Don M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY L. 
Rating:
4.0

Present experience is far superior to the original experience!

Robert S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felesha T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Outstanding service across the board!!

Cristina C. 
Rating:
5.0

Most important thing to note here is the counter service person and the the equipment lot associate, super personable and helpful. Great experience and great customer service! A+++ This will be my go to rental spot. Thank you.

RIGOBERTO G. 
Rating:
5.0

Customer did not leave a comment.

Raymond E. 
Rating:
5.0

If it's not broke don't fix it guys, this whole crew is outstanding. I don't do reviews ever but these guys deserve to be praised. If all brick and mortar stores did service like these guys there would be no online retail, yes, they're that damn good!!

Barry T. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

rex M. 
Rating:
5.0

NA

robert S. 
Rating:
5.0

Really appreciate Mark and his team for helping with my urgent request to change equipment at the beginning.

GREG D. 
Rating:
3.0

I know it is a truck and I don't expect the interior to be spotless - however, I don't know what happened with the "cleaning" of this truck. I'm not sure if they used the wrong product but there was some sort of oil sprayed throughout the truck. It was on the windows, rearview mirror, steering wheel, dash and door panels. I had to get a rag out of my car to clean off the windows and mirror before I could leave the parking lot! Otherwise, my experience was good with the paperwork for checking in and especially when checking out when I returned the truck.

David R. 
Rating:
3.0

Customer did not leave a comment.

CHERYL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Brandy B. 
Rating:
5.0

Gentlemen that helped us was very helpful. Mark I think was his name. We had to rent two different trucks this week. One leaving town 26ft and one short term 19ft? in town truck and we needed storage. Very easy to book, easy to obtain and storage was clean! We have used this same uhaul place on byhalia before. Last year as well. Only one I would suggest to a friend. The uhaul in collierville on byhalia rd. Drop off in ramer, tn with Felicia was great too! She is always very nice, friendly, quick and efficient! Thanks uhaul! And the guys I spoke to on phone were all easy to understand and very nice. Shout out to Oscar and Fred!!

Stefanie T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Diane B. 
Rating:
5.0

The young guy in the store was abrupt and not very friendly. Made me very uncomfortable in the way he talked to me and it was like a kid

Robert B. 
Rating:
5.0

Nothing at this time. Store was well staffed

Jeffrey R. 
Rating:
5.0

Great services

Colin M. 
Rating:
5.0

Was waiting in line and area manager took time to help me in returning the trailer. Very professional staff and friendly and inviting atmosphere.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Everything was perfect especially customer service.Thank you so much !

Maggie O. 
Rating:
5.0

Customer did not leave a comment.

Jack J. 
Rating:
4.0

Update the equipment.

Robert P. 
Rating:
5.0

Nothing, Great People, Great Service

gary G. 
Rating:
5.0

It is good already

John B. 
Rating:
5.0

very nice people working there, and the place was very clean.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Shenbaga Murugan K. 
Rating:
5.0

Everyone there was nice and professional. During the hookup everything was good and everyone was great hooking the 6x12 trailer to my truck. However I ask a few questions about tire air pressure and the weight of the actual trailer. Still not sure of that wt. I knew my payload max.

Steven S. 
Rating:
3.0

Customer Service

Bria B. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Martinez T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Howard N. 
Rating:
5.0

Very easy to reserve a truck. When I arrived, I was in and out within 15 minutes. Great job U-Haul.

Andy S. 
Rating:
4.0

Customer did not leave a comment.

Anna T. 
Rating:
5.0

Make customers return with gas full. Like rental cars

Johnny W. 
Rating:
5.0

Change the gas situation make folks return as full. I had to get gas before I hit the road.

Johnny W. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
3.0

The positives were offset by the inconveniences. The lack of fence / gate creates security concern. I reserved the unit on-line then went in to finalize. Uhaul assumes I have a smart phone with data... I do not. So, I got there and was told they would send a text or email and I needed to take a pic of my ID and submit it. I told the guy that when I rented my truck I had to take a pic of my ID, but the he could not access that. So, I had to go back home borrow a phone set it up with my email and go back to Uhaul to finish. Uhaul needs to ask for the ID when reserving or have a way to capture it there rather than assume the customer will bring a smart phone.

ROBERT N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VARINA H.  |  Overall Experience 
Rating:
5.0

All the staff were knowledgeable and very helpful. Unit and overall area were very very clean. Outstanding customer service. Your facility and your employees were great representatives of the UHAUL company.

JAMES D.  |  First Impressions 
Rating:
5.0

Thank you for the ease of checking in and the politeness of your staff !!

William L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kimberly s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BELINDA L.  |  First Impressions 
Rating:
5.0

On site manager Mark F. was very helpful and efficient.

Lloyd K.  |  First Impressions 
Rating:
5.0

This is one of the nicest Uhaul facilities I've ever used. The staff was incredibly friendly and helpful. Not only did they get us set up in our storage unit quickly, but they also made sure our trailer turn-in experience was very smooth. Most importantly, they fixed a serious issue with the hitch installation that I had done at the Gaithersburg, MD store on Snouffer School road. The Collierville store re-attached my exhaust hanger brackets after I noticed a bungee cord that the other store installed and forgot to remove. The Collierville store needs to know how amazing they are!

Michael W.  |  First Impressions 
Rating:
5.0

GREAT STAFF VERY HELPFUL

Max M.  |  Overall Experience 
Rating:
5.0

Front desk staff Donice (spelling?) & Chris very helpful and friendly.

Teresa Q.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qunetria L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rodney c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN W.  |  Overall Experience 
Rating:
4.0

Have only secured my storage unit which I did in person. Have yet to move anything in but so far, so good. :)

karen p.  |  First Impressions 
Rating:
5.0

Shania was very helpful. Walked me to my unit and explained how to use the security card. Unit was very clean.

Jo Ann J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN T.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jimmy S.  |  Overall Experience 
Rating:
5.0

I wish I could have stayed with U-Haul but I needed to downsize and surprisingly there were no units available!!! I wish you continued success.

Troy K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

vincentez h.  |  Overall Experience 
Rating:
5.0

Every part of our move with uhaul had been a travesty. I have to say that Steve at the place went the extra mile to make our storage unit easy to access. Super helpful.

Sonjo W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
5.0

Staff was extremely professional

Jeffrey B.  |  First Impressions 
Rating:
5.0

My son came with me and he was extremely pleased that I had such a nice unit available for me. He had to show me the clean restroom. He is in law enforcement and said U-Haul had spent a lot of money in this facility.

Dianne P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doug r.  |  Overall Experience 
Rating:
5.0

The staff is always very helpful.

JAIME C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angelica B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David A.  |  Overall Experience 
Rating:
2.0

Please don't let someone reserve a storage unit if there are none available at that location, at that time.. I came all the way from south louisiana north Mississippi with things that needed to go into a storage unit that I reserved (in which it said online that it was available) and there were no available storage units when I got there.

Nicole V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick E.  |  Overall Experience 
Rating:
2.0

I’ve canceled my unit and they are still trying to charge me rent. Talked with home office and they have it noted it’s been canceled but local office still billing.

Nikki B.  |  Overall Experience 
Rating:
5.0

Clean and well maintained. Knowledgeable and helpful staff. Would definitely recommend to friends and family needed temporary storage.

Tiffany A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vishnue J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Gerald B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
5.0

Very pleasantly surprised by the whole experience. Extremely helpful and convenient for our situation this past year. I also felt the cost was very reasonable. Even my wife was happy, and that’s saying something.

Paul K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila W.  |  First Impressions 
Rating:
4.0

You have one guy working there who is rude and absolutely does not know the meaning of customer service!!! He should be fired!!! He is tall with sandy colored hair and was working on 10/31/2021, around 10:09am! I wish I would have gotten his name.

Katherine A.  |  Overall Experience 
Rating:
4.0

Would definitely use again.

james r.  |  Overall Experience 
Rating:
4.0

Great

DONNA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela P.  |  Overall Experience 
Rating:
5.0

This team was awesome

Vishnue J.  |  Overall Experience 
Rating:
2.0

The facility is clean but since it was new the block walls had not properly cured so I had an issue with mold and mildew. Although it is "climate controlled" the temperature was typically hot.

pAtrick m.  |  First Impressions 
Rating:
5.0

They are very friendly and helpful. They know thier stuff and are fast and efficient. Also quickly help with any problems your experience.

Dorrice G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Timothy F.  |  First Impressions 
Rating:
5.0

Stephen was very helpful and professional.

David S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

william c.  |  Overall Experience 
Rating:
2.0

I reserved a drive up storage unit over a month in advance. I called to confirm the day before that there would be a drive up unit ready for me. We arrive the day of my reservation after a long day of moving and traveling only to be told not only are there no drive up units available, there are no units available at all. After a lot of back and forth, I was given an empty unit (not drive up & required moving help). Staff looked overworked and frustrated. I know it wasn’t their fault - it’s the company’s fault for allowing people to book reservations when there isn’t anything available. Do better. I will not be coming back to this location, nor will I be using uhaul storage units ever again after this.

Peyton M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos R.  |  Overall Experience 
Rating:
5.0

Initially was told that I would not receive a refund for month I had prepaid as I ended up moving out earlier than expected. After I went to turn in card manager told me had refunded the month I wiujd not be using which was the right thing to do and he did it. Excellent facility.

David T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WANDA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikki B.  |  First Impressions 
Rating:
3.0

Feedback for improvement and/or (customer) concern: 1. Reserving a storage facility means little; as despite having a written reservation and confirmation number, bins may be unavailable and are granted on a 1st come, same day service 2. Computer system went down on the day I was scheduled to unload truck into facility. It was problematic that I had my out-of-town driver “locked up” with nowhere to go. Seems like a good practice might be establishing “Plan B” to avoid customer dilemma (nowhere to go) 3. Despite agreed upon monthly rate, UHaul increased my rate after one month of me unloading into 2 storage units. I had limited options (but to pay increased rate) other than hire movers to reload & exit facility

Mister K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Julius B.  |  First Impressions 
Rating:
3.0

Lots of dead bugs in the hallways and units.

Emma B.  |  Overall Experience 
Rating:
5.0

The manager, Mark, was always very helpful and friendly even when he was short staffed. He generally just has a very calm demeanor. I had to move out as a result of my being very ill and not being able to work for three months. When I shared the problem with Mark, he was very helpful, and he provided a solution. I’m very thankful to him for all of his help.

Tasha P.  |  Overall Experience 
Rating:
3.0

None

Michael Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawanda F.  |  First Impressions 
Rating:
1.0

There seems to be a disconnect in communication at this facility. I originally reserved a 10x15 non-climate controlled unit. Upon arrival I was told they didn’t have it available. They said they could get me a 10x10 non climate controlled and that they would also give me a 10x5 but it would be climate controlled. While I didn’t need a climate controlled unit I felt this was a fair move and I get that mistakes are made. The said they had to get ahold of “HQ” to get pricing adjusted and they don’t open until later because they are in Arizona. Again, got it, I told them I would be back around 11 with a truckload of household goods, they said that should be enough time. I came back around 12 and went in to get my units to find that the. 10x10 that was outside was rented while I was gone and that instead they got me a 10x10 and a 10x5 that were climate controlled. While this seems like a ‘win’ this is where things got bad. I had moving labor with was costing me around $100/hr, I showed up to the unit and the guy with long hair working at the front desk could only tell me the plan but want actually able to rent me the unit and for every question he would say “I don’t know what to tell you”. He then said he wasn’t fully trained and that he had only been there 6 months. This seems like plenty of time to train a person. After about a half hour I walked in to see if we could just start moving into the unit even though I didn’t technically have it rented. He was very unsure, after more convincing he “allowed” it. The problem with the climate controlled facility is that it added additional time to how long I needed movers. With an outside non-climate controlled unit I could pull up to the door and load directly into the unit. With the climate controlled facility they had to load items on a cart and transition through hallways and up an elevator to get to the unit. This effectively tripled the time needed to unload the truck. This cost me around $400 in additional labor costs plus additional money (maybe $150) for me to extend my truck rental and find additional movers to move the rest of my belongings. Would the facility have had the 10x15 drive up unit that I would have requested for the date and time I had requested things would have been fine. The second issue came the day I moved out. I rented a 26’ truck from this facility. I showed up to get my truck, was going to use the ‘self pickup’ feature available online and I can’t find it. Went into the shop and they said “it’s because a truck was never assigned to you”. They then had to check their inventory for a truck. When I got my truck it had 1/8th of a tank of gas. I feel like this is a bit ridiculous. While I’m sure that this is because previous customers didn’t fill the truck up I do know that they charge a fee if you don’t return the truck with the same level you left at. Seems like the store should have taken the time to put some gas in it before they passed it off to the next customer. Note: the feedback section says “ Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.”. I didn’t do this. The facility had hurdles for almost every step of my move.

CHRISTOPHER M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD H.  |  Overall Experience 
Rating:
5.0

very nice facility, clean, very secure, easy to access.

MISTY B.  |  Overall Experience 
Rating:
4.0

The customer service representative who checked us in didn't instruct us where the location of the security check in/out point. So the alarm repeatedly went off at unit assigned not knowing where to swipe security card. Therefore we had to return to the office for specific location of check in device. Some inconvenience do this matter. This could have been avoided initially if it were totally explained during check in. Customer service representative shouldn't assume everyone's aware of the location of security check in/out device. Thank you for your concern. Sincerely!

Jimmy S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Excellent climate control and security. Very well kept. Lol

edward c.  |  Overall Experience 
Rating:
4.0

I did not receive explanation regarding the norms and procedures with the magnetic card and how to use it

MARTIN p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Valerie B.  |  First Impressions 
Rating: