Customer did not leave a comment.Larry S.
Customer Reviews for U-Haul Moving & Storage of Collierville
Collierville, TN 38017
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gentlemen that helped us was very helpful. Mark I think was his name. We had to rent two different trucks this week. One leaving town 26ft and one short term 19ft? in town truck and we needed storage. Very easy to book, easy to obtain and storage was clean! We have used this same uhaul place on byhalia before. Last year as well. Only one I would suggest to a friend. The uhaul in collierville on byhalia rd. Drop off in ramer, tn with Felicia was great too! She is always very nice, friendly, quick and efficient! Thanks uhaul! And the guys I spoke to on phone were all easy to understand and very nice. Shout out to Oscar and Fred!!Stefanie T. | First Impressions
Was waiting in line and area manager took time to help me in returning the trailer. Very professional staff and friendly and inviting atmosphere.Thomas C.
Customer did not leave a comment.DENNIS P. | Overall Experience
Customer did not leave a comment.James F.
Customer did not leave a comment.Lisa S.
Everything was perfect especially customer service.Thank you so much !Maggie O.
Customer did not leave a comment.Jack J.
Update the equipment.Robert P.
Nothing, Great People, Great Servicegary G.
It is good alreadyJohn B.
very nice people working there, and the place was very clean.Larry B.
Customer did not leave a comment.Shenbaga Murugan K.
Everyone there was nice and professional. During the hookup everything was good and everyone was great hooking the 6x12 trailer to my truck. However I ask a few questions about tire air pressure and the weight of the actual trailer. Still not sure of that wt. I knew my payload max.Steven S.
Customer ServiceBria B.
Customer did not leave a comment.Steve L.
Customer did not leave a comment.Martinez T. | First Impressions
Customer did not leave a comment.Howard N.
Very easy to reserve a truck. When I arrived, I was in and out within 15 minutes. Great job U-Haul.Andy S.
Customer did not leave a comment.Anna T.
Make customers return with gas full. Like rental carsJohnny W.
Change the gas situation make folks return as full. I had to get gas before I hit the road.Johnny W.
Customer did not leave a comment.Larry W.
If line is long. Someone help out not just walk by. Transactions take time. Please FYIdora M.
Customer did not leave a comment.Eldon C.
Provide holes in the plastic dividers to pass cards and papers throughMatthew C.
Customer did not leave a comment.Patricia S.
I ordered a hand dolly and furniture pads but the store did not give them to me. I called the store and asked them to remove them from the order and provide a discount. They said they would but they did not. I called again a few days later and they removed the items from my order, but did not discount my order. I have tried calling customer service but they keep saying the store has to provide the discount.Brett S.
Side door lock broke, back left blinker blown bulb, interior light blown, back door difficult to open, extreme billing concerns.Ashley H.
Customer did not leave a comment.Lakisha G.
Customer did not leave a comment.naudia G.
Customer did not leave a comment.Michael B.
Good service, very helpful and friendly.Dragan K.
I paid $400.00 to have a hitch and wiring installed. When they were done, the wiring harness had simply been snapped together with the wire left in the spare tire compartment. I was told that to use the wiring, I had to open the tailgate, open the tire compartment, string the wiring out over the bumper, then close the liftgate on the copper wiring. The wiring was not brought through the rubber grommet, nor was it brought to the receiver and anchored. I will be seeking the completion of this work or a refund. If someone wants to call me, my number is 901-233-5890stephen S.
Floor of open bed trailer had straw in itDebra W.
I can't remember my sales persons name but he was very professional in handling the public and also had a great personalityMARVIS G.
Customer did not leave a comment.Leo C.
Customer did not leave a comment.JOHN T.
Keep up the good serviceJohnny W.
We reserved an appliance dolly on the u-hail website, but when we got there, they said they didn't have any. People there are very nice and helpful, but not sure why U-Haul woiuld put on the website asking us if we need any equipment, we order some, and then it's not there. If you're moving, you've got some expectations. Why didn't it just say "not available", then we could have made other arrangements.Sean K.
The positives were offset by the inconveniences. The lack of fence / gate creates security concern. I reserved the unit on-line then went in to finalize. Uhaul assumes I have a smart phone with data... I do not. So, I got there and was told they would send a text or email and I needed to take a pic of my ID and submit it. I told the guy that when I rented my truck I had to take a pic of my ID, but the he could not access that. So, I had to go back home borrow a phone set it up with my email and go back to Uhaul to finish. Uhaul needs to ask for the ID when reserving or have a way to capture it there rather than assume the customer will bring a smart phone.ROBERT N. | First Impressions
Customer did not leave a comment.Don H.
Customer did not leave a comment.Hudson M.
Great location and fast in and out and friendlyJeffery Q.
Chris(staff) was very unhelpful and provided me with the wrong information 3 times resulting in me having to speak with managementTamatha B.
Customer did not leave a comment.JAMES Z.
Customer did not leave a comment.John S.
The staff was rude and racist.Geoffrey C.
Customer did not leave a comment.TODD A.
Customer did not leave a comment.Kim D.
Customer did not leave a comment.Kim D.
Customer did not leave a comment.Karl G.
Customer did not leave a comment.Raphael A.
Customer did not leave a comment.Ryan L.
Customer did not leave a comment.VARINA H. | Overall Experience
Customer did not leave a comment.Timothy G.
Customer did not leave a comment.William S.
Customer did not leave a comment.David D.
Customer did not leave a comment.John C.
Excellent customer service.Noelle D.
Customer did not leave a comment.STEWART S.
Customer did not leave a comment.Douglas H.
Customer did not leave a comment.Jeffrey S.
I intended to rent in Oakland, TN, but the day of pickup I was told my reservation was moved 25 miles away. So I had to pay for 50 miles that I didnt intend to use. Then, the fuel gauge was slow to react, so I spent $100 trying to get the fuel level back to where it was at pickup...but completely filled the tank instead. Even full, the gauge was still registering 3/4. All in all not too happy with UHAUL.Chris M.
I had a very good experience. The van was ready as reserved; the processing was easy; and the van was relatively new and performed well on a long drive. I was surprised, and a bit disappointed, that there wasn't a single USB port or Bluetooth connection to the radio - these days, that's kinda table stakes. Otherwise great.Michael S.
All the staff were knowledgeable and very helpful. Unit and overall area were very very clean. Outstanding customer service. Your facility and your employees were great representatives of the UHAUL company.JAMES D. | First Impressions
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Dale M.
Professional service.Cory M.
Donice helped me. Great job. He's excellent. Strong recommendationVincent B.
Customer did not leave a comment.Mark E.
Customer did not leave a comment.TODD A.
The I Ferber said $.79 per mile after 160 and they charged us $1.00 per mile. Not a big deal but a tad frustrating.Carol W.
Customer did not leave a comment.Terrance H.
Thank you for the ease of checking in and the politeness of your staff !!William L. | First Impressions
was truly a pleasureWilliam L.
Customer did not leave a comment.Leon P.
Faster processing when trucks are returnedMichael S.
Customer did not leave a comment.Velrajan R.
Customer did not leave a comment.Nicholas M.
Customer did not leave a comment.kimberly s. | First Impressions
Customer did not leave a comment.Patrick H.
Everything was perfect and your staff was amazing and very helpful.Kesia N.
Customer did not leave a comment.sidemeho A.
Customer did not leave a comment.Jim T.
Customer did not leave a comment.robert D.
Customer did not leave a comment.Royce D.
Customer did not leave a comment.Dawn S.
Customer did not leave a comment.Denise O.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Leon P.
Mark and crew were great helpjim C.
best rental experience we have had.Christi L.
MORE COUNTER HELP.Roy D.
Again easy access. The man that assisted me was great. Large facility and very organized.Dan G.
Nothing. Everything was superbTonya R.
Customer did not leave a comment.Shashwat P.
Customer did not leave a comment.Kenyatta C.
Customer did not leave a comment.Wilson L.
Customer did not leave a comment.Calvin T.
Customer did not leave a comment.lisa m. | Overall Experience
Customer did not leave a comment.Saurabh K.
Customer did not leave a comment.Joseph M.
Everyone there was personable and professional- equipment was in good condition- impressed with availability of various options.Les F.
Customer did not leave a comment.pierce G.
Customer did not leave a comment.Thomas A.
Very easy transaction with clean vehicle and friendly staff.Charles B.
Customer did not leave a comment.Marquettia H.
Customer did not leave a comment.BELINDA L. | First Impressions
On site manager Mark F. was very helpful and efficient.Lloyd K. | First Impressions
This is one of the nicest Uhaul facilities I've ever used. The staff was incredibly friendly and helpful. Not only did they get us set up in our storage unit quickly, but they also made sure our trailer turn-in experience was very smooth. Most importantly, they fixed a serious issue with the hitch installation that I had done at the Gaithersburg, MD store on Snouffer School road. The Collierville store re-attached my exhaust hanger brackets after I noticed a bungee cord that the other store installed and forgot to remove. The Collierville store needs to know how amazing they are!Michael W. | First Impressions
GREAT STAFF VERY HELPFULMax M. | Overall Experience
Front desk staff Donice (spelling?) & Chris very helpful and friendly.Teresa Q. | First Impressions
Customer did not leave a comment.Lisa H. | Overall Experience
Customer did not leave a comment.Qunetria L. | First Impressions
Customer did not leave a comment.Kevin L. | Overall Experience
Customer did not leave a comment.CHRISTOPHER D. | Overall Experience
Customer did not leave a comment.rodney c. | Overall Experience
Customer did not leave a comment.STEVEN W. | Overall Experience
Have only secured my storage unit which I did in person. Have yet to move anything in but so far, so good. :)karen p. | First Impressions
Shania was very helpful. Walked me to my unit and explained how to use the security card. Unit was very clean.Jo Ann J. | First Impressions
Customer did not leave a comment.KATHLEEN T. | First Impressions
Customer did not leave a comment.Jimmy S. | Overall Experience
I wish I could have stayed with U-Haul but I needed to downsize and surprisingly there were no units available!!! I wish you continued success.Troy K. | Overall Experience
Customer did not leave a comment.vincentez h. | Overall Experience
Every part of our move with uhaul had been a travesty. I have to say that Steve at the place went the extra mile to make our storage unit easy to access. Super helpful.Sonjo W. | First Impressions
Customer did not leave a comment.David D. | Overall Experience
Staff was extremely professionalJeffrey B. | First Impressions
My son came with me and he was extremely pleased that I had such a nice unit available for me. He had to show me the clean restroom. He is in law enforcement and said U-Haul had spent a lot of money in this facility.Dianne P. | First Impressions
Customer did not leave a comment.Tammy S. | Overall Experience
Customer did not leave a comment.Nathan G. | First Impressions
Customer did not leave a comment.doug r. | Overall Experience
The staff is always very helpful.JAIME C. | First Impressions
Customer did not leave a comment.Angelica B. | Overall Experience
Customer did not leave a comment.David A. | Overall Experience
Please don't let someone reserve a storage unit if there are none available at that location, at that time.. I came all the way from south louisiana north Mississippi with things that needed to go into a storage unit that I reserved (in which it said online that it was available) and there were no available storage units when I got there.Nicole V. | Overall Experience
Customer did not leave a comment.Rick E. | Overall Experience
I’ve canceled my unit and they are still trying to charge me rent. Talked with home office and they have it noted it’s been canceled but local office still billing.Nikki B. | Overall Experience
Clean and well maintained. Knowledgeable and helpful staff. Would definitely recommend to friends and family needed temporary storage.Tiffany A. | Overall Experience
Customer did not leave a comment.Thomas H. | Overall Experience
Customer did not leave a comment.Vishnue J. | Overall Experience
Customer did not leave a comment.Ryan S. | First Impressions
Customer did not leave a comment.Gerald B. | First Impressions
Customer did not leave a comment.John K. | Overall Experience
Very pleasantly surprised by the whole experience. Extremely helpful and convenient for our situation this past year. I also felt the cost was very reasonable. Even my wife was happy, and that’s saying something.Paul K. | Overall Experience
Customer did not leave a comment.Sheila W. | First Impressions
You have one guy working there who is rude and absolutely does not know the meaning of customer service!!! He should be fired!!! He is tall with sandy colored hair and was working on 10/31/2021, around 10:09am! I wish I would have gotten his name.Katherine A. | Overall Experience
Would definitely use again.james r. | Overall Experience
GreatDONNA T. | Overall Experience
Customer did not leave a comment.Pamela P. | Overall Experience
This team was awesomeVishnue J. | Overall Experience
The facility is clean but since it was new the block walls had not properly cured so I had an issue with mold and mildew. Although it is "climate controlled" the temperature was typically hot.pAtrick m. | First Impressions
They are very friendly and helpful. They know thier stuff and are fast and efficient. Also quickly help with any problems your experience.Dorrice G. | First Impressions
Customer did not leave a comment.Susan G. | First Impressions
Customer did not leave a comment.Timothy F. | First Impressions
Stephen was very helpful and professional.David S. | Overall Experience
Customer did not leave a comment.Sean F. | First Impressions
Customer did not leave a comment.william c. | Overall Experience
I reserved a drive up storage unit over a month in advance. I called to confirm the day before that there would be a drive up unit ready for me. We arrive the day of my reservation after a long day of moving and traveling only to be told not only are there no drive up units available, there are no units available at all. After a lot of back and forth, I was given an empty unit (not drive up & required moving help). Staff looked overworked and frustrated. I know it wasn’t their fault - it’s the company’s fault for allowing people to book reservations when there isn’t anything available. Do better. I will not be coming back to this location, nor will I be using uhaul storage units ever again after this.Peyton M. | First Impressions
Customer did not leave a comment.Carlos R. | Overall Experience
Initially was told that I would not receive a refund for month I had prepaid as I ended up moving out earlier than expected. After I went to turn in card manager told me had refunded the month I wiujd not be using which was the right thing to do and he did it. Excellent facility.David T. | Overall Experience
Customer did not leave a comment.WANDA C. | Overall Experience
Customer did not leave a comment.Susan R. | First Impressions
Customer did not leave a comment.Nikki B. | First Impressions
Feedback for improvement and/or (customer) concern: 1. Reserving a storage facility means little; as despite having a written reservation and confirmation number, bins may be unavailable and are granted on a 1st come, same day service 2. Computer system went down on the day I was scheduled to unload truck into facility. It was problematic that I had my out-of-town driver “locked up” with nowhere to go. Seems like a good practice might be establishing “Plan B” to avoid customer dilemma (nowhere to go) 3. Despite agreed upon monthly rate, UHaul increased my rate after one month of me unloading into 2 storage units. I had limited options (but to pay increased rate) other than hire movers to reload & exit facilityMister K. | Overall Experience
Customer did not leave a comment.Valerie B. | Overall Experience
Customer did not leave a comment.Julius B. | First Impressions
Lots of dead bugs in the hallways and units.Emma B. | Overall Experience
The manager, Mark, was always very helpful and friendly even when he was short staffed. He generally just has a very calm demeanor. I had to move out as a result of my being very ill and not being able to work for three months. When I shared the problem with Mark, he was very helpful, and he provided a solution. I’m very thankful to him for all of his help.Tasha P. | Overall Experience
NoneMichael Y. | Overall Experience
Customer did not leave a comment.Victoria R. | Overall Experience
Customer did not leave a comment.Lawanda F. | First Impressions
There seems to be a disconnect in communication at this facility. I originally reserved a 10x15 non-climate controlled unit. Upon arrival I was told they didn’t have it available. They said they could get me a 10x10 non climate controlled and that they would also give me a 10x5 but it would be climate controlled. While I didn’t need a climate controlled unit I felt this was a fair move and I get that mistakes are made. The said they had to get ahold of “HQ” to get pricing adjusted and they don’t open until later because they are in Arizona. Again, got it, I told them I would be back around 11 with a truckload of household goods, they said that should be enough time. I came back around 12 and went in to get my units to find that the. 10x10 that was outside was rented while I was gone and that instead they got me a 10x10 and a 10x5 that were climate controlled. While this seems like a ‘win’ this is where things got bad. I had moving labor with was costing me around $100/hr, I showed up to the unit and the guy with long hair working at the front desk could only tell me the plan but want actually able to rent me the unit and for every question he would say “I don’t know what to tell you”. He then said he wasn’t fully trained and that he had only been there 6 months. This seems like plenty of time to train a person. After about a half hour I walked in to see if we could just start moving into the unit even though I didn’t technically have it rented. He was very unsure, after more convincing he “allowed” it. The problem with the climate controlled facility is that it added additional time to how long I needed movers. With an outside non-climate controlled unit I could pull up to the door and load directly into the unit. With the climate controlled facility they had to load items on a cart and transition through hallways and up an elevator to get to the unit. This effectively tripled the time needed to unload the truck. This cost me around $400 in additional labor costs plus additional money (maybe $150) for me to extend my truck rental and find additional movers to move the rest of my belongings. Would the facility have had the 10x15 drive up unit that I would have requested for the date and time I had requested things would have been fine. The second issue came the day I moved out. I rented a 26’ truck from this facility. I showed up to get my truck, was going to use the ‘self pickup’ feature available online and I can’t find it. Went into the shop and they said “it’s because a truck was never assigned to you”. They then had to check their inventory for a truck. When I got my truck it had 1/8th of a tank of gas. I feel like this is a bit ridiculous. While I’m sure that this is because previous customers didn’t fill the truck up I do know that they charge a fee if you don’t return the truck with the same level you left at. Seems like the store should have taken the time to put some gas in it before they passed it off to the next customer. Note: the feedback section says “ Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.”. I didn’t do this. The facility had hurdles for almost every step of my move.CHRISTOPHER M. | Overall Experience
Customer did not leave a comment.RICHARD H. | Overall Experience
very nice facility, clean, very secure, easy to access.MISTY B. | Overall Experience
The customer service representative who checked us in didn't instruct us where the location of the security check in/out point. So the alarm repeatedly went off at unit assigned not knowing where to swipe security card. Therefore we had to return to the office for specific location of check in device. Some inconvenience do this matter. This could have been avoided initially if it were totally explained during check in. Customer service representative shouldn't assume everyone's aware of the location of security check in/out device. Thank you for your concern. Sincerely!Jimmy S. | First Impressions
Customer did not leave a comment.John M. | First Impressions
Excellent climate control and security. Very well kept. Loledward c. | Overall Experience
I did not receive explanation regarding the norms and procedures with the magnetic card and how to use itMARTIN p. | First Impressions
Customer did not leave a comment.Valerie B. | First Impressions
Customer did not leave a comment.Greg H. | Overall Experience
Customer did not leave a comment.amanda p. | Overall Experience
Customer did not leave a comment.Josie C. | Overall Experience
Mark is great to work with. Knowledgeable and wants to help.Daniel D. | First Impressions
My husband and I went to the storage facility waited 10 minutes to be helped, the person who helped turned us away and said there were no available storage rooms although we saw in the screen a large amount of empty spots. We were told they only help people with online reservations I went online a few hours later and reserved a storage room. Very poor customer servicegrace C. | First Impressions
Customer did not leave a comment.Alan L. | First Impressions
This was the worst Expereince. Started off with Uhaul Nashville renting me broken truck causing me to have tp spend money for another nite in a hotel. After getting a new truck to drive to Memphis, I was supposed to have a storage unit available to rent 3 miles from my home. When I arrived at the SHelby Drive location, I was told no unit was available and had not been available for years. Was told no units were available in Memphis and one would need to be found. One was eventually found in COollierville, over 20 miles from my home, necessiating atr least 2 hours round trip to travel, retreieve my things and rreurn home. Have spent time and gas driving there with no access to my unit bc rthe manager took days to pay my "complimentary, sorry we effed up free storage.". Just had to pay movers over $300 extra bc we needed to make two trips to recieve my things in storage. The Collierville mangaer has been rude to me. He told me I should be "grateful" for them giving me a unit. No Mr. Napolean complex. I do not have to be grateful for y'all giving me a unit 25 miles from my home and to have your white staff be rude to me at every encounter. No, sir. NOt today, Satan. I have monghs of free storage availble bc it has b=never been avialble with my truck rental. I will probably never use it bc thi has been such a shitshow of an experience.Regina H. | Overall Experience
N/ARoy J. | Overall Experience
Loves this storage space! Staff was always super nice and helpful and the compliment moving carts were awesome!!!Lyndie E. | Overall Experience
only issue was difficult to call and talk with local on site staff directly.. everything seemed routed thru corporate channels. we rented a couple trucks here as well and everything was handled efficiently. very good experience!Jeannette E. | Overall Experience
Clean facility.David D. | First Impressions
Customer did not leave a comment.AUNDREA J. | Overall Experience
Great storage area that’s easily accessible yet secure. Loved the automated check-in and out pro using card swipe. Excellent experience all-around. Will definitely use again when needed.Franklin P. | Overall Experience
Customer did not leave a comment.Kevin T. | First Impressions
Customer did not leave a comment.Yulanda K. | Overall Experience
Customer did not leave a comment.Emily B. | First Impressions