Customer Reviews for U-Haul Moving & Storage of Conyers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Conyers

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carl m. on

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Saturday morning was busy needed more customer service representatives

Curtis R. on

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Judith S. on

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Lines were slow and long

Timothy A. on

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Timothy A. on

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Enrique R. on

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Had a really bad cracked windshield and the air conditioning did not work!! It was 95 degrees that day!!

Hortense R. on

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Frederick P. on

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The quote that was given was not right . I gave them my approximate mileage and it was on the speedometer but I was still charge more. Overall a zero for me. Customer service was good but the hidden fees when I brought the truck back wasn’t right

Patricia E. on

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Excellent service. Very accommodation very professional

Pamela M. on

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Gail D. on

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Deadra E. on

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bryan d. on

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Trucks need power mirrors at a minimum. The truck ran great got decent fuel mileage .

Jennifer W. on

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Javkeyva N. on

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Great customer service

Wendy D. on

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I’ve used this location before. Staff efficiently checked in and got us on our way quickly.

Douglas A. on

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Kimberly M. on

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FAYSHA H. on

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Lewis K. on

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Sophia L. on

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Great service, very helpful!

KYLE T. on

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Michael F. on

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I rented a truck at 2:15pm 9/2/19 to return by 7pm. At 5pm the same day I received several disturbing calls from the location stating that I had truck from days prior and that I needed to bring it back right then. I explain I had just rented the truck and there was something wrong but I received another call stating the same issue an hour later. So when I return at 6:50pm 9/2/19. No one was there to check the truck back in... and I was told to use the online process, which didn’t work. Finally I was able to get someone to check the truck in with great reluctance. The customer service at this location is very poor. I will be monitoring my card I used to make sure I don’t get charged for something else I didn’t use... Poor customer service!!!!!

Kimberly P. on

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I thought you guaranteed a truck if I order it in advance???? Well 1st no truck available.2nd the black guy was horrible he address me not with ma'am but ladybug or some kind of animal....smelling like cigarette. Smoke abusing with me while I had uhual Corp. On the line I asked the person could they hear his unprofessionalism. He was being scarcastic and condesending about the equipment. I was just there 2 years ago and he was not there this man and my reservation went just fine. Why do you keep hiring rude people who just don't have customer service skills. You do not address a customer as saying good morning ladybug how may I help you. By the way my truck was guaranteed but I had to wait on the keys. K.patillo 6789008778

Shelia B. on

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Rashad T. on

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I need a refund for 20.00 for the after service return charge. When I tried to return the truck online uhaul mobile website kept crashing. So I was not able to return it. The employee that was about to leave said wait until tomorrow and take a picture of the dash just incase you have any issues.

Christine W. on

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Anthony H. on

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Alan K. on

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tracey w. on

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Don't rent out trucks with front alignment issues.

Margaret M. on

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joshua d. on

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Ozie A. on

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I was renting an appliance hand truck. You guys had my credit card. Not sure why you needed 2 numbers. Felt this was a bit much for this type rental.

Nadine S. on

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SELENA J. on

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I felt very confident in my belongings being safe here. Harold provides the best customer service and was always nice and polite when I came in. If I ever need storage again this will be where I go to

Leona A. on

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Everyone was pleasant to work with!

sharon o. on

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If I ever need storage again, I will definitely choose Uhaul again. Excellent service. Thank you so much.

titilayo r. on

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Great storage facility. Helpful staff! Loved working with you!

MARLENE M. on

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Nothing to add.

LORRAINE M. on

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n/a

Audrey C. on

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Best u haul facility I have ever used!!! Staff polite Friendly & helpful!!!

Sessalie C. on

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The staff is very pleasant and helpful. They worked with me and allowed me the time I needed to retrieve my items. The facility is clean and convenient. I would highly recommend.

Judith S. on

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Clean facility. Friendly, knowledgeable staff.

James M. on

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Good service.

KELVIN S. on

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I a little pricey for such a small 5x10 space. 24 hour access such automatically be grant with every access card for more customer convenience.

Kathleen h. on

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Still waiting for management to call me

ANNIE H. on

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Was disappointed to learn that there was water damage on my sofa.

JERMAINE O. on

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Great service and staff

Lerico G. on

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Would definitely use U-haul again

bruce d. on

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No comment

Ann C. on

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Very safe and secure

TEVA RESPIRATORY, LLC D. on

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NA

Patricia G. on

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Harold was very polite and helpful explaining the entire process. I even rented a storage unit as well. I love UHaul.

GEORGIANNA W. on

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I've had a 20 year relationship with Harold and the staff at the Conyers, U-Haul location. They have ALWAYS treated me with respect and professionalism. I would highly recommend this facility.

Mike M. on

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No comment

TRELLIS G. on

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Hassle free experience

Demetrix R. on

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The facility was nice and so were the staff.

Rosa P. on

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I Would recommend. you very highly Thank You

lamar c. on

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Cashier did not know how to talk to customers.Because if a customer don’t know act as if they are dumb or should know. Because there job is to make sure we understand

Shynalee A. on

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Everyone was professional and respectful and so kind!

Dawn R. on

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Very helpful, and courteous.

Michael H. on

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Jermaine Small was great even pointed out that location pick up my Transport in Lithonia (see reservation) not only hooked up wrong but also did not secure... Safety important Highly disappointed

Jonathan A. on

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Very well kept

bruce d. on

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My only complaint was I attempted to move out a couple of times and there was not any flatbed carts available. I will be back no the less.

Sessalie C. on

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Everyone was very professional and helpful.

Laraine F. on

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The atmosphere was great. I like all the cameras . And the extra carts to help assist .A lot more costly than I am use to, but you get what you pay for. Great place.

Derrick G. on

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aa

Krystal H. on

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Good trip nothing bad at all

Ralph G. on

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I ended up not needing an U-haul, but the cancellation process was easy.

Ralph G. on

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I ended up not needing an U-Haul, but the cancellation process was easy.

ANDREA A. on

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great

darron d. on

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The guy who runs the place is argumentative. Not helpful @ all!! I moved out of my storage unit with uhaul & will no longer due business again. Staf helpful & friendly.The guy running the show is rude

Michael R. on

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very pleased

Dwight P. on

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Harold and Lee and ALL staff are very attentive and easy to work with. Anytime an employee walked by me I was greeted with a smile and an offer to assist me with anything I needed. Clean Facility!

Regina C. on

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Harold the manager at the Conyers store was horrible. I've never been treated so poorly while spending my money and doing business. He tried to sell me insurance from his side business at the front

truman v. on

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NONE

KATRINA W. on

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I have been a customer for 7 years and on auto pay. When my card was changed with a new card it was never placed back on autopsy and I got charged late fees for 2 months. Christine managment no help.

Diane B. on

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2nd time I’ve used the Conyers location. Always clean and secure. Staff is always helpful and great customer service!

kimaada p. on

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I will be back

Keith T. on

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Was treated horribly by Christina!!! Haven't been so upset in along time she just seemed to be so inconsiderate!!! Won't use Conyers at dogwood again!!!!👎

PHYLLIS P. on

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4 years of having storage unit, I had a great experience with all of the staff I came in contact with. Everyone was always courtesy and helpful.

Shannon W. on

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My experience with the UHAUL facility in Conyers was great.

corey g. on

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Uhaul is helpful

velynncia w. on

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Sunday hours can be a little earlier, i was trying to move out and couldnt get in until well after 9 because its not open til 9. and thats not the first thing that opens