Customer Reviews for U-Haul Moving & Storage of Corona

Rating:

3.0

Such a difference in customer service in the two California locations and the Arizona location . California needs better training.

Rating:

4.0

They ran out of trailer tow wires. Thankfully the staff knew how to make them from scratch. If I had not arrived 30 minutes m early for my appointment I likely would NOT have been given my rental. Which would have been a HUGE issue for me as a customer who had a committed reservation, with a trailer available but no wiring to tow it. Inventory of wiring should match inventory of trailers 24/7. That should never be a reason not to honor a confirmed rental reservation.

Rating:

4.0

Pick up was dirty...needed a wash!

Rating:

5.0

The 15” truck is 12” when measured in length and the other 3” is in height/width. This should be outlined.

Rating:

5.0

Very nice costumer service not like Moreno Valley store

Rating:

5.0

fast, courteous service. thank you

Rating:

1.0

Andrew is not professional and he tells his customers go outside and wait for someone after the fact waiting an hour already not wanted to assist customers outside. This happened when I checked in and checked out. When I checked out Joshua helped after the fact Andrew didn't want to deal with customer outside (hot day). Joshua was very professional and was patient working with his coworkers that is so rude to him. Joshua called for help as the line was really long inside and his co worker's reply was, " what do you want me to do about it" instead of coming in and assisting. Joshua's response was very professional and said "it's okay I just wanted to let you know to possibly help to move the line faster. I'll take care of it, thank you." We need more Joshua's! He is a great example to U-Haul.

Rating:

5.0

I received great customer service

Rating:

1.0

I rented a dolly. I had previous done this at the Tustin, Ca store. My information was already on file. The service rep checked my ID and confirmed my information. Asked if I was still at my address and phone number which he read off from the computer screen. Then he wanted to confirm my phone number which I had left in my cell in my car. He would not complete the rental until he confirmed my phone by calling it. He already had my credit card Information. This made no sense because if a person steals your equipment, a cell phone won't get you your refund. I've never had a company confirm my phone number. I would understand if this was standard but they didn't do that at the Tustin store just weeks before. I had to leave the line to retrieve my cell phone since your employee thought that wasn't my real number given. Rude!

Rating:

3.0

Everything was good

Rating:

5.0

very professional and all ready to go when I arrived....not a maor fan of the in line checkout but OK

Rating:

3.0

The car was very old and not well maintained. The engine sound was very high. Thats not the biggest issue. The issue was getting a car with 3 mile of gas! Which barely made us to the gas station! There should be a minimum for us to take the car at least 20-30 miles ! But not 3!

Rating:

5.0

Joshua was great! Friendly helpful and a joy to work with.

Rating:

5.0

staff was excellent, always friendly, easy to work with and on top of business.

Rating:

5.0

U should really consider lowering your 79 cents per mile to unlimited miles n return of truck should be available at the renters location.

Rating:

5.0

SHERRY! THANK YOU SOOOOOO MUCH I REALLY REALLY APPRECIATE YOU...YOU ARE TRULY AN AWESOME PERSON ❤️❤️❤️❤️AGAIN THANK YOU ..KEEP UP THE GREAT WORK AND ENERGY

Rating:

3.0

Felt like I was getting robbed the whole time. This charge, that charge. But it got the job done. Just expensive. The truck I got smelled like cigarettes and a belt or something in the engine was making lots of noise. Very annoying.

Rating:

4.0

We were given the wrong trailer and not told before. They gave us a 6x12 and we were supposed to get a 5x8. The problem was I wasn't prepped to toe a bigger trailer and was a bit disappointed when weren't even told

Rating:

5.0

The truck ran well, was a little dirty, and the steering wandered. The service was excellent and the staff were professional and helpful. I will definitely return if I have a need. Thank you!

Rating:

5.0

N/A

Rating:

1.0

Staffing at this location is miserable. I showed up at 7:30 when I expected to pick up the trailer I had reserved the night before. When I arrived there was ONE, yes one employee assisting the dozen customers who had made reservations for trucks/trailers. How in the world does the management team at this location get this wrong?! There wasn't even a manager on site. The location was staffed by a single employee barely older than 18. I felt bad for him. It took me over an hour to get the trailer I had reserved the night before. I understand when businesses are BUSY but this was a complete disregard for anyone else's time and commitments. This location receives an F because of inept management and ignorance.

Rating:

5.0

Sucks that people are stealing gas

Rating:

5.0

The staff was friendly and efficient and the equipment was exactly as expected and functioned perfectly.

Rating:

5.0

I had good friendly service through the entire process. The pick-up truck was clean with no problems. Returning the truck was a simple process. Over-all I was very satisfied.

Rating:

3.0

I paid $170 for a 10Foot and they didn't bother to explain to me why?

Rating:

2.0

The gas on the contract was incorrect and was listed as 3/4 on the said contract. The actual amount of fuel was 1/2 a tank. I photographed the discrepancy and logged it on my phone so I could discuss with manager. When I returned to the U'Haul it took 28 mins to wait to check me out. There was a middle aged female who worked there that was commenting on employees who were on and off the clock and bantering with a guy named Aaron who did nothing as he walked back and forth never asking if I needed help and another guy named Marco who eventually helped me check out but was unphased as I told him I waited 28 minutes for someone to assist me. He cleared up the gas issue but to be honest I would never go back becasue of this experience. I would go to a different U-Haul if there crew remiaed there. I am sorry to report this but I am a business owner and would want to know how to better serve my clients if one of them had an unpleasant experience like I did, thank you.

Rating:

3.0

Your CSR his name was Marco Gutierrez was not helpful at all You can feel from the way he treated us that he did not like his job. Over and over we told him to speak slowly so we can understand him but he keeps mumbling and eating his words that it really was super frustrating to deal with him. He has an attitude that he does not want to be told. He had no respect for customers at all

Rating:

1.0

Your company is a model of inefficiency and slop. My reservation took 4 phone calls and about an hour on hold, just to get right. On pickup, wait in line was 30 minutes, large store crewed by two surly and very slow youths trying their darndest to upswell un-needed services to clueless customers. Printer out of ink. Attendant upon return was clueless and had great difficulty emailing me a confirmation of return. I hope to God I never have to rent something there again.

Rating:

5.0

Helpful and friendly attendant

Rating:

4.0

I was helped by a gentleman named Joshua when I returned the cargo van. He has exceptional customer service and answered questions thoroughly and explained everything.

Rating:

3.0

The truck was very loud to drive on the freeway. I could barely hear my wife. The engine (& transmission) whined and whistled a lot. I would not rent this truck again for a long haul....only short trips!

Rating:

1.0

I contacted customer service and filed a complaint I would like a full refund… details are on record with customer service I spoke with MACHELLE today….I rather explain over the phone 📞 to much to type up….

Rating:

5.0

Both checking in and would was very easy and quick

Rating:

2.0

Van was extremely Dirty outside and inside and it's impossible to find an employee to check u in or out

Rating:

1.0

I rented the U-Haul for the day & called in the am to rent it for 3 more hours the lady said it would be 30 dollars more when I arrived the there was another lady who insisted I pay for 2 days . And I take the truck for the day I explained I didn't need the truck I just rented it for a couple more hours but she didn't care & charged me for two days

Rating:

5.0

great staff, timely in and out, very professional, I rent once or more a month, always the same great experience

Rating:

3.0

The older lady at checkout computer was gruff and not friendly at all.

Rating:

5.0

Return was simple and quick. employees were very helpful.

Rating:

3.0

the pickup we got was dirty. We had to wait over 30 minutes to check out even though we gave them all the info on line. I thought by reserving online to was suppose to shorten the check out time.

Rating:

1.0

Highly upset Had reserved for a location in Riverside CA and was told at check in I had to go to corona. Then took over 45 minutes to get the truck from Corona.

Rating:

5.0

Nothing Awesome

Rating:

4.0

More people employed at the site to help. Seemed a little under staffed.

Rating:

5.0

The lady that checked me out was extremely nice and made sure the trailer was hooked up correctly and wished me a great day. She is great asset to your business.

Rating:

5.0

It's was super clean and everyone was so professional

Rating:

2.0

Employees were rude and pushy. However, they had the equipment I needed so two stars.

Rating:

5.0

Very professional, I was in and out less than 10 mins explained everything to the T I well & am well recommend there service to friends and family the you u haul

Rating:

2.0

Their customer service agent at their 800 number was very rude and condescending when we asked if we could return the van at a different location than originally reserved at.

Rating:

5.0

Everything was absolutely perfect from the customer service we received to the actual unit. Will definitely recommend to friends snd family! Two thumbs up!

Rating:

5.0

Streamline the check out process, make the online check in process friendlier to Android phones.

Rating:

4.0

The gentleman that did all the check in stuff was quick and efficient.

Rating:

5.0

The shop was almost closing and the employees went out of their way to make sure I could rent a trailer to get my son off of the freeway on his broken down motorcycle. Those guys were great!

Rating:

3.0

Friendly customer service. Fix your app. I got charged for dirty equipment when in fact the app would not submit without clicking equipment dirty. Shameful

Rating:

5.0

Resolved issues great customer service

Rating:

5.0

Nothing . keep up the good work .

Rating:

5.0

I was very satisfied with the whole process lots easier then I expected.

Rating:

1.0

This Uhaul store is a literal joke. There wasn't a soul working it, I'm surprised they haven't been robbed. Not a soul behind the counter, 5 vans waiting to be checked in. I flat out just dropped my keys and left. How do you 2 people working on a Friday at four. I never do these surveys but they were so ass I had too.

Rating:

5.0

Nothing. Very fast and easy. I will be using your company again and referring you to family.

Rating:

5.0

Thanks

Rating:

3.0

I had a reservation to get a 6 x 10 x 10 storage unit so I went in to get it and it took three hours to get I had a trailer I was pulling that I had rented from Home Depot I didn’t make it back in time so they charge me another day because I was stuck in line trying to get my storage unit you guys were slow

Rating:

5.0

Thank for ur services ☺️

Rating:

5.0

Sherri, one of the staff here, is exceptional 👏! She has a special gift with people and knows her job well! Requesting promotion for her! 🙂

Rating:

1.0

While transferring my things to my storage compartment I am under great suspicion that someone walked up and stole my Nintendo switch it's been missing since I first dropped my things off. This happened right outside the store's storage entrance which has cameras. This was the day I checked in and dropped off my U-Haul truck rental. So it was day time at the storage facility on the store grounds someone walked up and stole it out of the U-Haul truck on property grounds. I asked a store rep. If he can check the cameras for what actually happened that day. He said he would call.. never got a return call...

Rating:

5.0

Thank you God bless you all

Rating:

5.0

Tajh was extremely helpful and went out of his way to show me around and answer my questions.

Rating:

5.0

Great experience using this facility for over 4 years.

Rating:

5.0

The manager Juan was super nice and helpful, I will be using this facility at a later date and referring my friends as well

Rating:

2.0

Constantly the computers would be down and kids work there never answers the phone instead just sit around on their sale phone. I had a 50 dollar VIP voucher and the kid said the computer couldn't accept it at the moment ,he said that he could call corp and see if there was something to do about it but he didnt want to cause it was Sunday and they probably wouldn't answer anyways . I called and got someone on the phone within minutes. The corporate customer service manager then tried to call and they never could get them to answered either I had to go and tell the kids their boss was on the phone then they answered and only after speaking to her and their manager did they try to work something out then he told me they could only discount it 30 bucks unless he called someone to get it changed on the other end which I said call then so in the end they honoree the 50 dollar voucher but only after I did way more work then I should have had to do on my end . Also In the mix I had lost my key to my lock and knew how to drill the lock with out damaging anything to which I was told I'm not aloud and would need to pay a lock smith which is 170 -200 dollars . Just FYi your policy is bs when I went to drill the lock I was stopped so I called the police to which they were agrivated about even wasting time on this they told me and the workers at the uhaul that the lock was my property and so was what is in side the locker that it is unlawful to stop me from poping the lock myself . So in the end I popped it myself. This scar taxtic is crazy on uhaul side . So In the end all experience was terrible both on the Chicago uhaul side and even more on the riverside location . I have never been met with such horrible, lazy customer service. Theres a whole other experience listed on my file of when I moved in . I will say everyone I spoke to on the phone from corporate was very respectful and helpful never had an issue with them .there is so much wrong with the riverside location I am surprised they are allowed to used the uhaul name .

Rating:

5.0

Line was a little long only problem.

Rating:

5.0

The lady at the facility was incredibly helpful and polite despite being so busy. She carries herself well and a great representative of the company. Here great spirits and positive vibes helps enhance the experience despite some long waits and processing time. Awesome experience.

Rating:

2.0

Employee are not friendly and knowledgeable. Went to place spoke to lady ask her if I can pay my rent for February on the day I move out she said that’s fine. End up charging me $15 late fees.

Rating:

1.0

WORST EXPERIENCE! WOULD NEVER RECOMMEND! THIS STORE NEEDS TO BE HIGHLY REVIEWED. ONLY POSITIVE THING was Luis Calderon!. He was very friendly & has great customer service skills! He was wonderful.

Rating:

5.0

Great service

Rating:

4.0

No problems with the facilities and staff.

Rating:

4.0

HATED the stairs

Rating:

5.0

We had no problem the staff was very helpful

Rating:

5.0

Super helpful staff!

Rating:

3.0

Customer service person Stephanie was quite nice. But, no down stairs units, no elevator, and at age 73 I have to climb stairs with my packages to get to my unit. I am schedule knee surgery in May.

Rating:

5.0

Very nice to work with

Rating:

5.0

Very secure, and was glad for the climate control option

Rating:

5.0

Thank u 2 the employees & the president 4 helping evacuees of the holy fire. I live in lake Elsinore & was under mandatory evacuations & I had peace of mind that my stuff would be safe & not in my car

Rating:

5.0

The staff was very helpful. They were polite and effiecent.

Rating:

5.0

Great people

Rating:

3.0

No comment

Rating:

5.0

Great experience with these folks. Very professional and friendly as well as being very helpful.