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Benjamin S.Customer Reviews for U-Haul Moving & Storage of Corona
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great!
Craig C.The manager Juan was super nice and helpful, I will be using this facility at a later date and referring my friends as well
Donna H. | Online Move InThe mgr Is very helpful and she will get you everything you need
Lee L.I was to return my vehicle at 7 a.m.. i arrived at 640 a.m. The location was not open on time. Again the app failed and I had to wait. I called other locations to see if I could drop the vehicle with them. No location could accept it. An employee arrived at about 740 a.m.. sign stated wait in your vehicle for an agent. I wait for an employee to come out. I went in where the employees walked past me to open the the business and ignored me. I was told to wait outside and someone would assist me. Terrible customer service.
FRANCIS L.I rented a car carrier from this location and the team member was annoyed when he was asked to place the equipment on my vehicle to secure it to the carrier. It was missing some of the pieces for the rear anchoring chain and it took him some time to make the correction. Once done he said that it was ready to go. We left California heading for Texas and during a stop at a gas station in Phoenix, Arizona, I found that the web straps that go around the front wheels were not on them. I googled a " how to " and secured the straps. We were very lucky that our car wasn't damaged or wrecked involving others. I don't recall the associates name, but I strongly recommend a thorough equipment understanding and implementation check for the staff at the Corona,California location.
Rudolpho C.great service thank you
Robert C.There was a long line at the counter, maybe because it was Sunday morning. I had to pay over 200 dollars for a 26' truck one way 48 miles. I thought that was too much compared to my last uhaul rental fee weeks earlier.
William H.Too busy and no one available to help. It was all mobile/ virtual on my phone, so ok. But there was no place to park the truck and literally no human available (we dropped off during business hours).
BRYAN L.Nothing.
Cynthia D.Went in to pick up my reservation which I reserved online and when I got there they told me it has to be put onto a credit card which I don't have nor was it noted on the website when I made the reservation. Luckily I was able to speak with Sheri who helped me get everything situated and off to my destination. Thank you so much. She turned what could have been a horrible experience into a great one.
Tiani C.Your staff were excellent! They were efficient and helpful and my check in and out was very speedy. I would recommend this location to others.
Diana M.SIMPLE!!!!!
Thomas P.The staff are so nice
Gina V.1 comment regarding web site: I included the furniture pads in the rental. The web site listed as a Dozen, but they are actually packaged in qty of 6. It was no issue for me since the 6 pads were large and did what I needed, but please dont list on web site as a dozen and only rent 6. Thank you
randall B.Everything was great.
Robert D.Continue with excellent services!
Louise G.Great service. I'll be coming back soon
Christian H.The location is great. Customer service is horrible. Dealt with a few different people and one in particular, Kuri, was horrible to work with. He does not belong in a position that works with people AT ALL. If I refer anyone to this location, I will tell them to walk out the door if “Kuri†is there! As a side note, I also worked with Sherrie and she was great to deal with. If it hadnt been for her showing me the truck and explaining how everything worked, I would have been lost.
Deanna D.Didn't see anything that needed to be changed. I was in and out with pickup and return
Joseph D.Rented a car trailer U-Haul to drive across country it was very very easy and safe
Tedi V.I have used uhaul multiple times and this was the worst experience I have had. I used the online reservation option and I arrived on time and there was no one in line, and it took 40 minutes to get the hitch on my car. The guy was slow and very unfriendly. I tried a few times to makes small talk and it was obvious that he was completely unhappy at his job. He sold me the wrong hitch set up and a light adapter when I told him I didn't need a light adapter. Then when I tried to install it I showed him I was wrong and that I didn't need the adapter. So we went back in and he had to look around for the right parts and it cost more. Several times he forgot to charge me for a part so I had to give me my license and card. I have 5 charges from uhaul on my bank statement now. None of the refunds have come through. I am completely disappointed with uhaul and I will be sharing my experience with other review sites if I don't hear back in a timely manner. Jonathon Sepulveda 714.417.2358
Jonathon S.The permitters in the "all mighty computer" regarding which trucks can rent which trailers has no merit or logic. I failed to get a logical answer after asking two managers in two different locations why a F-150 cannot be used to tow a car carrier but a Bronco can, both which have the same 351 w engine and weighting (F-150= 6250 GVWR, Bronco= 6300 GVWR). I then called Phoenix, Arizona with this question, and two days later recalled, the manager said "that is what the computer says, and nobody can question the computer!" ...If you want to improve your company you might want to give valid reasons for your decisions or rethink following the policy of "Corporate Statism". BTW, Computers are not people, nor should they control a "viable" Customer Service Department or a Main office. Also, the IT that made your web site, needs more seasoning to complete their goals and/or convey their/your thoughts for information needed. signed and approved by, "HAL 9000"
James K.I turned in my auto trailer a full day before my rental was due, and I was still charged for the day I didn't use it. I was told by the employee that he would take care of it later because they were really busy. The
Julian Y.I really can't think of anything I could add to the great customer service and attention to detail the employees at this location has.Thank you to the staff for making it a pleasant transaction.
Timothy H.Can't think of anything.
FRED T.Went here twice, Once for the pre-tuck inspection. They had no clue as to what I was talking about, I showed them the email which said I needed an inspection. (waste of my time) Second Time I changed the drop off location. (mix up, my fault). She acted like I was putting them in a bad situation, complaining the whole time about this being the wrong place, and no room Even thought the lot had at least 10 empty spaces.
GREGG C.Everything was great!
Joseph A.No issues
Antonio G.Need extra help at the checkout counter
Gary C.The only part I didn't like that I had to bring truck back to the location I rented from cost me more money and time. I thought you can drop them off any location.
Pablo G.worst experience
Joleene M.Have the rental equipment at the location I was scheduled to pick it up from
Daniel W.See above
Richard C.Everything was great! The staff were really nice and quick to get us going. Thank you!
Matthew V.Customer service was terrible. Store opened late and Jesse Vargas was incredibly rude
Laura L.I was on hold when I was driving from orange co and I got to Corona uhaul before they came back on the line. Then we put gas in and he turned off the truck and said we were short. So we went and put gas in and it filled it up. POOR CUSTOMER SERVICE! ANOTHER LADY WAS YELLING AT THE GUY FOR THE SAME THING. A MANAGER HAD TO COME OUT
Michele S.I was overcharged. I returned the appliance dolly but was charged for it as if didn't return it.
Leah N.The manger at 6th street is amazing and know her stuff keep up the good work!!!!
Temika M.Thank you for a clean sanitize truck, young man working along with six customers in line, gave excellent service and got us all out is short time, outstanding young man
Darnell T.Not sure why when I arrived , the system said my order had been cancelled, but 4 hours earlier I could find my order on line. The manager had to make some changes and was able to provide my truck which had been ordered a week earlier
Susan H.My visit was very good n service was very good. Thank you.
Angela F.We reserved a 6x12 enclosed trailer two weeks ago for yesterday. It was rented to someone else before we got there. They sent us to two other locations saying they had them. When we got there, nope, none available. Worse experience ever. Poor, customer service, one actually got mouthy with my husband
shawn K.The truck was old , check engine/oil light was on the entire time and would shake/rattle when above 35 mph.
Daniel V.salesman was super
Diane C.Thanks Sheri you are the best
wayne R.The female handling the pickup was extremely rude. I was so thankful she wasn't there for the pickup. I have rented from that location many times and only been asked for a major credit card. She assumed. I guess that I didn't have one so she took it upon herself to inform
Joyce H.The owner was very helpful and apologize to me about my bad experience with one of his employee a few months ago when i rented a trailer.
Ferdinand A.Extremely inconvenient that the uhaul had no gas upon pick up.
Mackenzie G.I have called 5 times since 1/1/2021 and have absolutely no response from qny member of management in response to my faulty equipment claim and I'm absolutely disgusted. This company clearly does not care about their customers and our safety. Not to mention has employees that do not have a clue what they are doing. Horrible.
Samantha B.Constantly the computers would be down and kids work there never answers the phone instead just sit around on their sale phone. I had a 50 dollar VIP voucher and the kid said the computer couldn't accept it at the moment ,he said that he could call corp and see if there was something to do about it but he didnt want to cause it was Sunday and they probably wouldn't answer anyways . I called and got someone on the phone within minutes. The corporate customer service manager then tried to call and they never could get them to answered either I had to go and tell the kids their boss was on the phone then they answered and only after speaking to her and their manager did they try to work something out then he told me they could only discount it 30 bucks unless he called someone to get it changed on the other end which I said call then so in the end they honoree the 50 dollar voucher but only after I did way more work then I should have had to do on my end . Also In the mix I had lost my key to my lock and knew how to drill the lock with out damaging anything to which I was told I'm not aloud and would need to pay a lock smith which is 170 -200 dollars . Just FYi your policy is bs when I went to drill the lock I was stopped so I called the police to which they were agrivated about even wasting time on this they told me and the workers at the uhaul that the lock was my property and so was what is in side the locker that it is unlawful to stop me from poping the lock myself . So in the end I popped it myself. This scar taxtic is crazy on uhaul side . So In the end all experience was terrible both on the Chicago uhaul side and even more on the riverside location . I have never been met with such horrible, lazy customer service. Theres a whole other experience listed on my file of when I moved in . I will say everyone I spoke to on the phone from corporate was very respectful and helpful never had an issue with them .there is so much wrong with the riverside location I am surprised they are allowed to used the uhaul name .
Charles G. | Overall ExperienceLine was a little long only problem.
James S. | First ImpressionsThe lady at the facility was incredibly helpful and polite despite being so busy. She carries herself well and a great representative of the company. Here great spirits and positive vibes helps enhance the experience despite some long waits and processing time. Awesome experience.
Joseph C. | Overall ExperienceEmployee are not friendly and knowledgeable. Went to place spoke to lady ask her if I can pay my rent for February on the day I move out she said that’s fine. End up charging me $15 late fees.
Nilesh S. | Overall ExperienceWORST EXPERIENCE! WOULD NEVER RECOMMEND! THIS STORE NEEDS TO BE HIGHLY REVIEWED. ONLY POSITIVE THING was Luis Calderon!. He was very friendly & has great customer service skills! He was wonderful.
Eric T. | Overall ExperienceGreat service
Elvira M. | Overall ExperienceNo problems with the facilities and staff.
Bryan M. | Overall ExperienceHATED the stairs
Bruce J. | Overall ExperienceWe had no problem the staff was very helpful
Lorrain W. | Overall ExperienceSuper helpful staff!
Dominique R. | Overall ExperienceCustomer service person Stephanie was quite nice. But, no down stairs units, no elevator, and at age 73 I have to climb stairs with my packages to get to my unit. I am schedule knee surgery in May.
Bruce J. | First ImpressionsVery nice to work with
Laurie B. | Overall ExperienceVery secure, and was glad for the climate control option
roman s. | Overall ExperienceThank u 2 the employees & the president 4 helping evacuees of the holy fire. I live in lake Elsinore & was under mandatory evacuations & I had peace of mind that my stuff would be safe & not in my car
crystal d. | Overall ExperienceThe staff was very helpful. They were polite and effiecent.
Matt G. | Overall ExperienceGreat people
lee s. | Overall ExperienceNo comment
RALPH T. | Overall ExperienceGreat experience with these folks. Very professional and friendly as well as being very helpful.
BENJAMIN G. | Overall ExperienceJust want to thank the management and staff at Uhaul of Corona for always being so friendly every time i would go. I would of kept my unit but the drive from Hemet to corona wasn't working for me.
anthony v. | Overall Experience