Customer Reviews for U-Haul Moving & Storage of Corona

Rating:

5.0

Great staff upon renting and returning.

Rating:

5.0

Difficulty using app

Rating:

2.0

Lower the price! $1 per mile on top of the rental fee for a 15' truck is rediculous. I made a trip from riverside to San Diego and back just to pick something up real quick. It was a turnaround trip. I was done in about 6hrs. It cost me almost $300!!! Also the paperwork shows that the estimate chart for the gas is 40 gallons for a full tank. I was near empty. I put in 20 gallons and it almost filled the tank. I wasted so much money in gas because of this. The gas chart felt like a scam to get more money out of the renter. I will be looking for alternatives to uhaul next time.

Rating:

5.0

The gentlemen in the office were very polite, helpful, and made the process run smoothly thank you!

Rating:

5.0

I sincerely appreciate the gentleman who assisted my first U-Haul trailer setup!

Rating:

5.0

The trailer did what it was supposed to do quite well. It followed me everywhere.

Rating:

4.0

Everything was good. Just the truck exterior was pretty filthy.

Rating:

4.0

Good

Rating:

2.0

Make sure the trucks have gas in it. Got a half a block and ran out of gas. Then I was told I had to call roadside assistance after walking back to the location. Then roadside assistance wanted 300 bucks for 3 gallons. Went to a gas station got 2 gallon containers with gas for 37 bucks. Then after filling the truck up i had to go back to the gas station put another 35 bucks in to get it to a 1/4 of a tank. and put another Wasted 2 hours of the rental as I barely got it back in time.

Rating:

5.0

Ensure the battery is properly maintained. My truck had difficulty starting.

Rating:

5.0

excellent customer service!

Rating:

5.0

No issues noted. I was in and out in 10 minutes.

Rating:

5.0

Great customer service

Rating:

5.0

Nothing great fast service Andrew the manager went above and beyond to see I was a former renter and welcome me back.

Rating:

5.0

Aside from the auto transport being very dirty and the lateches no being lubricated, This place is great! I really appreciate the convenience of after hours drop off and the guys here always help me out in a timely manner.

Rating:

5.0

Service was great

Rating:

5.0

Nothing ! Great customer service!!!!

Rating:

5.0

The staff were great made everything super easy great experience

Rating:

1.0

Better customer service

Rating:

5.0

The customer service was great! Very appreciative of the help I received.

Rating:

5.0

The process was fast and easy. Very professional people.

Rating:

4.0

I little more instruction for first time users regarding the link to equipment at the beginning of the rental.

Rating:

5.0

The staff was great. I was in and out quickly

Rating:

5.0

Great customer service. They were very easy to contact and helpful.

Rating:

5.0

Kris did a great job. Luke I believe was the other guy, they both made for a good day. They seemed to put me first. Well done Bob

Rating:

5.0

smooth & easy process. 10/10

Rating:

5.0

My U-Haul vehicle was a little bouncy. I got a 26 footer don’t know why it was bouncing maybe because it was unloaded but once I loaded it it kind of stopped overall 10 out of 10.

Rating:

5.0

Make sure tires and good and maintained. Tire was low on driver side and had to have tire changed before my move to Arizona. Did delay my move Other than that all was well

Rating:

3.0

I waited awhile to complete the order, the computer was supposedly running very slow. I was given a truck that was almost out of gas.

Rating:

5.0

I rent a lot from Uhaul - Andrew and his team are always a pleasure doing business with

Rating:

3.0

Staff give the impression that because they have the rental you want they are the boss in charge. Next time you want to add an additional contact, try asking if it is ok if you call them before you just arbitrarily do it. Some people work nights and sleep days. Thank you for waking them up for such a bullshit request. Next time try less bossy attitude with your customers, you will find they are just people too.

Rating:

5.0

Kyle was extremely friendly and very professional. He was extremely helpful and polite. He is a great asset to Uhaul and should be recognized for truly caring about the customers needs. Kyle true asset his willingness to accommodate customers needs and his great attitude is extremely hard to find these days. Hats off to Kyle!!

Rating:

5.0

I always use this U-Haul whenever I can. Every staff member is friendly and helpful and really go above and beyond to be helpful. Great customer service. Trucks are well maintained.

Rating:

5.0

Just an explanation for the NO. I would not recommend that location, especially late at night because of a group of young men that were drinking in the alley next to the location. As a former police officer I tell my friends to avoid situations like that.

Rating:

1.0

I’ve never requested this service so I don’t know why you are asking me these questions. I don’t like that my info is in your system and that you can email me shit like this

Rating:

5.0

I am so grateful to the manager Andrew for being not only a dynamic Manager but he has a heart of generosity and kindness. Andrew is very understanding of life amd all of it's short comings. His staff is excellent as well. I love the efficiency and how prompt thwy are in assisting each customer. I would recommend thus facility a million times. Thank you Andrew for everything. May you're life be filled with infinite increase.

Rating:

2.0

Ignored me trying to drop off trailer multiple employees liked but walked away or just watched

Rating:

5.0

Nothing at all. Quick. Convenient. Good service. It’s all we need. Thanks.

Rating:

1.0

Nothing on my original reservation was available and I was told hours before pick up, no ramp, no dolly (guaranteed or not) and the15 ft truck not available. Customer service was poor. I’ve been to this location many times and I couldn’t believe the lack of customer service all around. It really made my love difficult. Why make a reservation at all?

Rating:

5.0

Best U-Haul location in the inland empire. Equipment always available. Clean. Well kept. Great guys working the desks too.

Rating:

5.0

Idk. It was a good experience.

Rating:

5.0

Affordable price for the in town truck rentals. I had called around with your competition and nobody could beat you guys on the price. The car was clean and the process took less than 10 mins.

Rating:

5.0

Did not meet anyone. Very easy to drop off truck.

Rating:

5.0

Your employees at this location were incredibly accommodating. The only suggestion I have is to have the truck that was reserved, available for use. Regardless, the guys were able to make the situation right. Kudos to them!

Rating:

5.0

Andrew and his crew are always a pleasure to deal with - It would be nice for regular customers like me "frequent flyers" to get a discounts like southwest airlines or other businesses who offer incentives. . . . . .

Rating:

5.0

Honestly can’t think of anything. The most stress free experience ever!

Rating:

5.0

Andrew is great, helpful and very patient.

Rating:

2.0

Ordered a van online. I still had to wait in line when I got to the store. Waited 15 minutes (only one attendant) to help me pick up the van. The rental was for two hours. By the time I drove off the lot with this rental I lost about 25 minutes. Needless to say we had to rush to make it back in time to return the van. Frustrating.

Rating:

4.0

The service was excellent, the truck we were assigned was clean inside the cab but the exterior was dirty with old dirt.

Rating:

4.0

Employees were professional and friendly.

Rating:

5.0

The drop process was must faster…

Rating:

2.0

I was doing all the process and at the end they didn’t have the truck I wanted I end up getting a bigger truck because they didn’t have any trucks available

Rating:

5.0

Very well lit, clean and convenient location. Employees very very friendly and even came down after hours to let me in when my card didn’t work .. always answered my text messages right away when I had questions!! I’d definitely recommend U-Haul in corona to my friends and family ….

Rating:

5.0

Management and staff are very helpful and knowledgeable of moving processes rented a storage unit for 5 years never had a problem with staff convenient hours I would definitely recommend to anyone in need of a storage unit or moving help

Rating:

5.0

Andrew the manger was awesome and very helpful alone with Kyle great customer services

Rating:

4.0

I wanted to keep my unit but could not because it was not a standard unit was make shift and built up in the air and had a ladder for access and there was no way to put furniture in it and I am disabled so I had to close it.

Rating:

5.0

The staff was very helpful and knowledgeable about the service’s available and going above and beyond to make things work out .

Rating:

5.0

Very well lit up as I moved in late after 9:00pm. Very clean easy to get in .. I very pleased with the lighting it wasn’t dark like I thought it was going to be .no complaints from me, 5 stars all aspects except I wish it was open later than 10:00 pm

Rating:

5.0

I liked it. It was a great experience being part of uhaul services.

Rating:

5.0

Great service. Kyle was great!

Rating:

5.0

Camdon was very efficient and got me in and out quick!

Rating:

5.0

Staff was Excellent. He was very helpful and friendly. He explained everything in detailed.

Rating:

1.0

I spoke to the GM of this location prior to my move out date personally face to face in the month of May and told him that I will not be keeping my storage in the month of June and will move out my stuff my then and to cancel my storage. He then went and processed a payment in the month of July from a family member that I did not want so they were basically lost on there money paying for a storage that I had no items in or access too as I threw away my key and had no desire to EVER RETURN TO THIS FACILITY. Then when I contacted him on in the month of July to cancel the storage and to issue a refund to the people I didn't want paying my storage.he tells me I have to sign a release form saying I am releasing my storage unit and retrieved my belongings.i fill out the form and send it to him via email. He calls me back again and says my signature is too small that I have to refile the form and send it again ?? Then takes two weeks to finally cancel my storage and send this feeback form ?That was my signature regardless the size. I felt discriminated against by this GM with his sarcasm courtesy and belittling condescending demeanor .

Rating:

5.0

Andrew was the best very helpful

Rating:

4.0

Everything was fine with the staff and facility. The only issue for me was hauling things up and down the step ladder because my unit was second level access with no stairs.

Rating:

5.0

Rented a unit for 4+ years, not one problem. Thank you for keeping my items safe.

Rating:

5.0

Uhaul needs more staff. Please hire more people.

Rating:

5.0

My experience with this company at this location in Corona ,California has been excellent.

Rating:

5.0

Andrew was very helpful and kind while we were moving in. Thank you so much!!

Rating:

5.0

I would use it again.

Rating:

5.0

Rodolfo deserves a raise

Rating:

5.0

The BEST!!!

Rating:

4.0

The cleaning lady is rude and always on her phone

Rating:

4.0

Just the storage itself had no lights

Rating:

5.0

Andrew and the staff were absolutely fabulous, they were great and accommodating!

Rating:

5.0

The manager that helped me was very nice thank you

Rating:

5.0

They were very helpful and accommodating. We had a great experience with the staff.

Rating:

5.0

Great Staff! Very Busy Location, But the Team did a great job managing the rush.

Rating:

5.0

Josh and Andrew were awesome. Very helpful and attentive.

Rating:

5.0

Good people

Rating:

1.0

The new manager had ego problem really changed my entire experience with uhaul. But not for the good.

Rating:

5.0

Very helpful with all questions and service.

Rating:

5.0

Mrs. Sherri was very helpful and informative.

Rating:

5.0

Excellent.

Rating:

5.0

Yes Andrew was Fantastic, I thank him for his patience. I really hate loosing my things but there is nothing I can do 🥺 Thank You All once again 🙏☮️😉

Rating:

5.0

The staff is very helpful at this location. I appreciate the cleanliness and bug-free units. The temperature is kept comfortable. The hours are reasonable, but did need to come back the next day because they close earlier than I usually need, but that was a work-around I was able to do.

Rating:

5.0

SHERRY! THANK YOU SOOOOOO MUCH I REALLY REALLY APPRECIATE YOU...YOU ARE TRULY AN AWESOME PERSON ❤️❤️❤️❤️AGAIN THANK YOU ..KEEP UP THE GREAT WORK AND ENERGY

Rating:

3.0

I had a reservation to get a 6 x 10 x 10 storage unit so I went in to get it and it took three hours to get I had a trailer I was pulling that I had rented from Home Depot I didn’t make it back in time so they charge me another day because I was stuck in line trying to get my storage unit you guys were slow

Rating:

5.0

Thank for ur services ☺️

Rating:

5.0

Sherri, one of the staff here, is exceptional 👏! She has a special gift with people and knows her job well! Requesting promotion for her! 🙂

Rating:

1.0

While transferring my things to my storage compartment I am under great suspicion that someone walked up and stole my Nintendo switch it's been missing since I first dropped my things off. This happened right outside the store's storage entrance which has cameras. This was the day I checked in and dropped off my U-Haul truck rental. So it was day time at the storage facility on the store grounds someone walked up and stole it out of the U-Haul truck on property grounds. I asked a store rep. If he can check the cameras for what actually happened that day. He said he would call.. never got a return call...

Rating:

5.0

Thank you God bless you all

Rating:

5.0

Tajh was extremely helpful and went out of his way to show me around and answer my questions.

Rating:

5.0

Great experience using this facility for over 4 years.

Rating:

5.0

The manager Juan was super nice and helpful, I will be using this facility at a later date and referring my friends as well

Rating:

2.0

Constantly the computers would be down and kids work there never answers the phone instead just sit around on their sale phone. I had a 50 dollar VIP voucher and the kid said the computer couldn't accept it at the moment ,he said that he could call corp and see if there was something to do about it but he didnt want to cause it was Sunday and they probably wouldn't answer anyways . I called and got someone on the phone within minutes. The corporate customer service manager then tried to call and they never could get them to answered either I had to go and tell the kids their boss was on the phone then they answered and only after speaking to her and their manager did they try to work something out then he told me they could only discount it 30 bucks unless he called someone to get it changed on the other end which I said call then so in the end they honoree the 50 dollar voucher but only after I did way more work then I should have had to do on my end . Also In the mix I had lost my key to my lock and knew how to drill the lock with out damaging anything to which I was told I'm not aloud and would need to pay a lock smith which is 170 -200 dollars . Just FYi your policy is bs when I went to drill the lock I was stopped so I called the police to which they were agrivated about even wasting time on this they told me and the workers at the uhaul that the lock was my property and so was what is in side the locker that it is unlawful to stop me from poping the lock myself . So in the end I popped it myself. This scar taxtic is crazy on uhaul side . So In the end all experience was terrible both on the Chicago uhaul side and even more on the riverside location . I have never been met with such horrible, lazy customer service. Theres a whole other experience listed on my file of when I moved in . I will say everyone I spoke to on the phone from corporate was very respectful and helpful never had an issue with them .there is so much wrong with the riverside location I am surprised they are allowed to used the uhaul name .

Rating:

5.0

Line was a little long only problem.

Rating:

5.0

The lady at the facility was incredibly helpful and polite despite being so busy. She carries herself well and a great representative of the company. Here great spirits and positive vibes helps enhance the experience despite some long waits and processing time. Awesome experience.

Rating:

2.0

Employee are not friendly and knowledgeable. Went to place spoke to lady ask her if I can pay my rent for February on the day I move out she said that’s fine. End up charging me $15 late fees.

Rating:

1.0

WORST EXPERIENCE! WOULD NEVER RECOMMEND! THIS STORE NEEDS TO BE HIGHLY REVIEWED. ONLY POSITIVE THING was Luis Calderon!. He was very friendly & has great customer service skills! He was wonderful.

Rating:

5.0

Great service

Rating:

4.0

No problems with the facilities and staff.

Rating:

4.0

HATED the stairs

Rating:

5.0

We had no problem the staff was very helpful

Rating:

5.0

Super helpful staff!

Rating:

3.0

Customer service person Stephanie was quite nice. But, no down stairs units, no elevator, and at age 73 I have to climb stairs with my packages to get to my unit. I am schedule knee surgery in May.

Rating:

5.0

Very nice to work with

Rating:

5.0

Very secure, and was glad for the climate control option

Rating:

5.0

Thank u 2 the employees & the president 4 helping evacuees of the holy fire. I live in lake Elsinore & was under mandatory evacuations & I had peace of mind that my stuff would be safe & not in my car

Rating:

5.0

The staff was very helpful. They were polite and effiecent.

Rating:

5.0

Great people

Rating:

3.0

No comment

Rating:

5.0

Great experience with these folks. Very professional and friendly as well as being very helpful.