Customer Reviews for U-Haul Moving & Storage of Corona

6337 reviews

314 E 6th St   Corona, CA 92879
(E OF MAIN)

(951) 736-7811

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(951) 736-7811

314 E 6th St
Corona, CA 92879
(E OF MAIN)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dana R. 
Rating:
4.0

Too busy and no one available to help. It was all mobile/ virtual on my phone, so ok. But there was no place to park the truck and literally no human available (we dropped off during business hours).

BRYAN L. 
Rating:
3.0

Customer did not leave a comment.

Stanley W. 
Rating:
5.0

Nothing.

Cynthia D. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Went in to pick up my reservation which I reserved online and when I got there they told me it has to be put onto a credit card which I don't have nor was it noted on the website when I made the reservation. Luckily I was able to speak with Sheri who helped me get everything situated and off to my destination. Thank you so much. She turned what could have been a horrible experience into a great one.

Tiani C. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Maggie W. 
Rating:
4.0

Customer did not leave a comment.

Avner H. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

Deanne W. 
Rating:
5.0

Customer did not leave a comment.

Seyyedeh Fatemeh H. 
Rating:
5.0

Your staff were excellent! They were efficient and helpful and my check in and out was very speedy. I would recommend this location to others.

Diana M. 
Rating:
5.0

SIMPLE!!!!!

Thomas P. 
Rating:
5.0

The staff are so nice

Gina V. 
Rating:
5.0

Customer did not leave a comment.

DARREN S. 
Rating:
5.0

Customer did not leave a comment.

virgilio M. 
Rating:
1.0

Customer did not leave a comment.

barbara l.  |  Overall Experience 
Rating:
5.0

1 comment regarding web site: I included the furniture pads in the rental. The web site listed as a Dozen, but they are actually packaged in qty of 6. It was no issue for me since the 6 pads were large and did what I needed, but please dont list on web site as a dozen and only rent 6. Thank you

randall B. 
Rating:
4.0

Everything was great.

Robert D. 
Rating:
3.0

Customer did not leave a comment.

srikanth R. 
Rating:
5.0

Continue with excellent services!

Louise G. 
Rating:
5.0

Great service. I'll be coming back soon

Christian H. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

The location is great. Customer service is horrible. Dealt with a few different people and one in particular, Kuri, was horrible to work with. He does not belong in a position that works with people AT ALL. If I refer anyone to this location, I will tell them to walk out the door if “Kuri” is there! As a side note, I also worked with Sherrie and she was great to deal with. If it hadnt been for her showing me the truck and explaining how everything worked, I would have been lost.

Deanna D. 
Rating:
5.0

Didn't see anything that needed to be changed. I was in and out with pickup and return

Joseph D. 
Rating:
5.0

Rented a car trailer U-Haul to drive across country it was very very easy and safe

Tedi V. 
Rating:
1.0

I have used uhaul multiple times and this was the worst experience I have had. I used the online reservation option and I arrived on time and there was no one in line, and it took 40 minutes to get the hitch on my car. The guy was slow and very unfriendly. I tried a few times to makes small talk and it was obvious that he was completely unhappy at his job. He sold me the wrong hitch set up and a light adapter when I told him I didn't need a light adapter. Then when I tried to install it I showed him I was wrong and that I didn't need the adapter. So we went back in and he had to look around for the right parts and it cost more. Several times he forgot to charge me for a part so I had to give me my license and card. I have 5 charges from uhaul on my bank statement now. None of the refunds have come through. I am completely disappointed with uhaul and I will be sharing my experience with other review sites if I don't hear back in a timely manner. Jonathon Sepulveda 714.417.2358

Jonathon S. 
Rating:
4.0

The permitters in the "all mighty computer" regarding which trucks can rent which trailers has no merit or logic. I failed to get a logical answer after asking two managers in two different locations why a F-150 cannot be used to tow a car carrier but a Bronco can, both which have the same 351 w engine and weighting (F-150= 6250 GVWR, Bronco= 6300 GVWR). I then called Phoenix, Arizona with this question, and two days later recalled, the manager said "that is what the computer says, and nobody can question the computer!" ...If you want to improve your company you might want to give valid reasons for your decisions or rethink following the policy of "Corporate Statism". BTW, Computers are not people, nor should they control a "viable" Customer Service Department or a Main office. Also, the IT that made your web site, needs more seasoning to complete their goals and/or convey their/your thoughts for information needed. signed and approved by, "HAL 9000"

James K. 
Rating:
5.0

Customer did not leave a comment.

Vivi T. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
3.0

I turned in my auto trailer a full day before my rental was due, and I was still charged for the day I didn't use it. I was told by the employee that he would take care of it later because they were really busy. The

Julian Y. 
Rating:
5.0

Customer did not leave a comment.

Eduardo C. 
Rating:
5.0

I really can't think of anything I could add to the great customer service and attention to detail the employees at this location has.Thank you to the staff for making it a pleasant transaction.

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

Sandra P. 
Rating:
5.0

Customer did not leave a comment.

Dar Y. 
Rating:
5.0

Customer did not leave a comment.

Preston J. 
Rating:
4.0

Can't think of anything.

FRED T. 
Rating:
5.0

Customer did not leave a comment.

RAMIRO T. 
Rating:
5.0

Customer did not leave a comment.

Ivan S. 
Rating:
2.0

Went here twice, Once for the pre-tuck inspection. They had no clue as to what I was talking about, I showed them the email which said I needed an inspection. (waste of my time) Second Time I changed the drop off location. (mix up, my fault). She acted like I was putting them in a bad situation, complaining the whole time about this being the wrong place, and no room Even thought the lot had at least 10 empty spaces.

GREGG C. 
Rating:
5.0

Everything was great!

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

jOHNNY C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
4.0

Customer did not leave a comment.

Johnny T. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

No issues

Antonio G. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
4.0

Need extra help at the checkout counter

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Krzysztof L. 
Rating:
4.0

The only part I didn't like that I had to bring truck back to the location I rented from cost me more money and time. I thought you can drop them off any location.

Pablo G. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey G. 
Rating:
5.0

Customer did not leave a comment.

MAYNOR F. 
Rating:
5.0

Customer did not leave a comment.

BEN H. 
Rating:
1.0

worst experience

Joleene M. 
Rating:
4.0

Customer did not leave a comment.

Theodore A. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Isaac Z. 
Rating:
5.0

Customer did not leave a comment.

Ciara B. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Have the rental equipment at the location I was scheduled to pick it up from

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Graciela F. 
Rating:
5.0

See above

Richard C. 
Rating:
5.0

Everything was great! The staff were really nice and quick to get us going. Thank you!

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

Natalia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nakeshia P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Nicole R. 
Rating:
1.0

Customer service was terrible. Store opened late and Jesse Vargas was incredibly rude

Laura L. 
Rating:
1.0

I was on hold when I was driving from orange co and I got to Corona uhaul before they came back on the line. Then we put gas in and he turned off the truck and said we were short. So we went and put gas in and it filled it up. POOR CUSTOMER SERVICE! ANOTHER LADY WAS YELLING AT THE GUY FOR THE SAME THING. A MANAGER HAD TO COME OUT

Michele S. 
Rating:
1.0

I was overcharged. I returned the appliance dolly but was charged for it as if didn't return it.

Leah N. 
Rating:
5.0

The manger at 6th street is amazing and know her stuff keep up the good work!!!!

Temika M. 
Rating:
5.0

Customer did not leave a comment.

Ivan B. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

GARY L. 
Rating:
5.0

Customer did not leave a comment.

Mccoy W. 
Rating:
3.0

Thank you for a clean sanitize truck, young man working along with six customers in line, gave excellent service and got us all out is short time, outstanding young man

Darnell T. 
Rating:
4.0

Not sure why when I arrived , the system said my order had been cancelled, but 4 hours earlier I could find my order on line. The manager had to make some changes and was able to provide my truck which had been ordered a week earlier

Susan H. 
Rating:
5.0

My visit was very good n service was very good. Thank you.

Angela F. 
Rating:
1.0

We reserved a 6x12 enclosed trailer two weeks ago for yesterday. It was rented to someone else before we got there. They sent us to two other locations saying they had them. When we got there, nope, none available. Worse experience ever. Poor, customer service, one actually got mouthy with my husband

shawn K. 
Rating:
4.0

The truck was old , check engine/oil light was on the entire time and would shake/rattle when above 35 mph.

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

Ned S. 
Rating:
5.0

salesman was super

Diane C. 
Rating:
5.0

Thanks Sheri you are the best

wayne R. 
Rating:
1.0

The female handling the pickup was extremely rude. I was so thankful she wasn't there for the pickup. I have rented from that location many times and only been asked for a major credit card. She assumed. I guess that I didn't have one so she took it upon herself to inform

Joyce H. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

The owner was very helpful and apologize to me about my bad experience with one of his employee a few months ago when i rented a trailer.

Ferdinand A. 
Rating:
4.0

Extremely inconvenient that the uhaul had no gas upon pick up.

Mackenzie G. 
Rating:
1.0

Customer did not leave a comment.

JASON P. 
Rating:
1.0

I have called 5 times since 1/1/2021 and have absolutely no response from qny member of management in response to my faulty equipment claim and I'm absolutely disgusted. This company clearly does not care about their customers and our safety. Not to mention has employees that do not have a clue what they are doing. Horrible.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

The employee who assisted me flat out lied to me and i still am unsure why. I had to cancel my reservation for a truck because i thought the trucks came with a lift. When he advised me they only had ramps i had to cancel. That must have irritated him. When i left i noticed that a utility trailer would likely work so i went online to look at the specifications and saw some were available. I did not book it online because i was already at the location. I returned to the same employee and asked to get a utility trailer and he told me they were all gone. Note there were approximately 7 -10 sitting outside. Frankly, not believing him i went online and reserved one. I did so in the store. I happened to once again get the same employee. He must have seen me on my phone because as soon as i walked up he told me the person in front of me just canceled. Interestingly, he asked which one i wanted. If the only one available was the one just cancelled, that would not have been a question. .I asked why he told me they were all gone when i just saw them available on line. His only explanation was "Why would i lie about a trailers?" My response was I dont know but obviously they were available. I did not pursue it any further as i needed the trailer and was concerned he would now not secure it appropriately out of spite. Seems ridiculous but if you are going to lie about a trailers, who knows what else would be done. The more i think of it the more it irritates me honestly. There is simply no need for that. I would recommend people but i would also advise them as to what happened and let them decide if they want to deal with that type of service. Hope this helps.

John C. 
Rating:
5.0

Although there is always room for improvement. All in all this is a very efficient, smooth, friendly, and convenient location. My experience was spot on. No hick-ups.

Garland W. 
Rating:
5.0

Customer did not leave a comment.

OSCAR R. 
Rating:
5.0

Customer did not leave a comment.

arturo S. 
Rating:
5.0

Customer did not leave a comment.

BERTHA P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

The gentleman luis helped me in the return process. Very easy and fast process. I will be doing business with uhaul again and I hope I happen to come when the handsome helpful luis is working.

Luis C. 
Rating:
5.0

You're providing an excellent service thankyou!

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
3.0

Better service when when equipment breaks down.

Ingrid H. 
Rating:
2.0

Constantly the computers would be down and kids work there never answers the phone instead just sit around on their sale phone. I had a 50 dollar VIP voucher and the kid said the computer couldn't accept it at the moment ,he said that he could call corp and see if there was something to do about it but he didnt want to cause it was Sunday and they probably wouldn't answer anyways . I called and got someone on the phone within minutes. The corporate customer service manager then tried to call and they never could get them to answered either I had to go and tell the kids their boss was on the phone then they answered and only after speaking to her and their manager did they try to work something out then he told me they could only discount it 30 bucks unless he called someone to get it changed on the other end which I said call then so in the end they honoree the 50 dollar voucher but only after I did way more work then I should have had to do on my end . Also In the mix I had lost my key to my lock and knew how to drill the lock with out damaging anything to which I was told I'm not aloud and would need to pay a lock smith which is 170 -200 dollars . Just FYi your policy is bs when I went to drill the lock I was stopped so I called the police to which they were agrivated about even wasting time on this they told me and the workers at the uhaul that the lock was my property and so was what is in side the locker that it is unlawful to stop me from poping the lock myself . So in the end I popped it myself. This scar taxtic is crazy on uhaul side . So In the end all experience was terrible both on the Chicago uhaul side and even more on the riverside location . I have never been met with such horrible, lazy customer service. Theres a whole other experience listed on my file of when I moved in . I will say everyone I spoke to on the phone from corporate was very respectful and helpful never had an issue with them .there is so much wrong with the riverside location I am surprised they are allowed to used the uhaul name .

Charles G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mahlia K.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kristin S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Connor B.  |  First Impressions 
Rating:
5.0

Line was a little long only problem.

James S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

sean w.  |  Overall Experience 
Rating:
5.0

The lady at the facility was incredibly helpful and polite despite being so busy. She carries herself well and a great representative of the company. Here great spirits and positive vibes helps enhance the experience despite some long waits and processing time. Awesome experience.

Joseph C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERGIO B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUERIN W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renee R.  |  First Impressions 
Rating:
2.0

Employee are not friendly and knowledgeable. Went to place spoke to lady ask her if I can pay my rent for February on the day I move out she said that’s fine. End up charging me $15 late fees.

Nilesh S.  |  Overall Experience 
Rating:
1.0

WORST EXPERIENCE! WOULD NEVER RECOMMEND! THIS STORE NEEDS TO BE HIGHLY REVIEWED. ONLY POSITIVE THING was Luis Calderon!. He was very friendly & has great customer service skills! He was wonderful.

Eric T.  |  Overall Experience 
Rating:
5.0

Great service

Elvira M.  |  Overall Experience 
Rating:
4.0

No problems with the facilities and staff.

Bryan M.  |  Overall Experience 
Rating:
4.0

HATED the stairs

Bruce J.  |  Overall Experience 
Rating:
5.0

We had no problem the staff was very helpful

Lorrain W.  |  Overall Experience 
Rating:
5.0

Super helpful staff!

Dominique R.  |  Overall Experience 
Rating:
3.0

Customer service person Stephanie was quite nice. But, no down stairs units, no elevator, and at age 73 I have to climb stairs with my packages to get to my unit. I am schedule knee surgery in May.

Bruce J.  |  First Impressions 
Rating:
5.0

Very nice to work with

Laurie B.  |  Overall Experience 
Rating:
5.0

Very secure, and was glad for the climate control option

roman s.  |  Overall Experience 
Rating:
5.0

Thank u 2 the employees & the president 4 helping evacuees of the holy fire. I live in lake Elsinore & was under mandatory evacuations & I had peace of mind that my stuff would be safe & not in my car

crystal d.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. They were polite and effiecent.

Matt G.  |  Overall Experience 
Rating:
5.0

Great people

lee s.  |  Overall Experience 
Rating:
3.0

No comment

RALPH T.  |  Overall Experience 
Rating:
5.0

Great experience with these folks. Very professional and friendly as well as being very helpful.

BENJAMIN G.  |  Overall Experience 
Rating:
5.0

Just want to thank the management and staff at Uhaul of Corona for always being so friendly every time i would go. I would of kept my unit but the drive from Hemet to corona wasn't working for me.

anthony v.  |  Overall Experience 
No reviews have been submitted for this location.

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