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Mark MCustomer Reviews for U-Haul Moving & Storage Of Costa Mesa
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only negative would be the lack of space for customer parking while renting a vehicle. I will state that It is very clear up front in advertising/ information that there is no parking and to be dropped off for pick up.
Mark VAlways excellent customer service!! Thank you!!
MYRA RBad location, practically no customer parking (3 spots only??), have to park on the street 2 blocks away. They don't have Apple Pay. How is it that every business has it, but you don't? Should at least indicate that on the call or reservation process. Your store is outdated. On the morning of pickup, the guy at the counter didn't know about the last-minute change to my reservation (they called the evening before to assign me a different vehicle class due to repairs). Lack of communication and trust. I would not recommend this uhaul location to anyone.
Chaisaen OHave a separate line for people who have reserved online. Nothing is more frustrating when you’ve made a reservation and you have to wait 20 minutes to secure your truck because others didn’t plan ahead and can’t make up their mind.
Wendy WHandy. Fast and friendly service.
EMMA CGreat customer service! Truck was clean
Ryan LEverything was stellar. I kept having to elongate my rental time because of urgent or emergency situations occurring out of our control and not having to do with U-Haul or the truck.
Kimberly REverything was good however I didn’t know that you guys have a system when you check through the app and you leave the key some people like me which is not very good with Phone in abs. Next time I’d like to be explained how you check in with the App where is the keys and all that because I showed up early and I didn’t know that I could get the key myself but everything was good. Thank you.
James NTruck old and beat up, manager very stern, not friendly and accomodating.
Guilherme NFew hours temporary parking during rental.
esmail mEverything went better than expected. Friendly staff and very efficient.
Laura RUHAUL staff overcharged me at initial booking even though I had already booked online for 24 hours. However, staff at time of sale input for multiple days. In addition, at return, staff overcharged for time usage. Additional billing was incurred, forcing us to return to the location to receive refund. Although everything got settled, major inconvenience of having to return to the location an hour after just to settle their mistakes.
Ryan LAmazing staff members!
Jonathan ONothing
Richard PEveryone at this location was absolutely amazing. Extremely friendly, patient and prompt and the same time, and had the best customer service. After drop off I realized my keys to my new apartment fell out of my pocket and were left in the U-Haul truck. Unfortunately it was after hours. I called customer service who got in contact with the general manager and the general manager called a few minutes later and said that they would meet me at the location to help me find my keys. The gentleman was extremely kind and went above and beyond during his time off after hours and I greatly appreciated it. I highly recommend this location and hopes that U-Haul recognizes and rewards the team here in Costa Mesa with raises, promotions, and applause. Thank you guys again.
Kelvin RGreat location! Easy pickup and return. Well maintained equipment. Friendly and helpful staff!
Michael TRIGO WAS EXCELLENT!
Timothy JGreat service and van was good. Great price too.
Amy PThe app did not have the current rental info and therefore I had no way of returning it online after hours. I appreciate that I could park the trailer on the lot after hours and received my receipt the next morning.
ANGELA AGreat team of professionals who are willing to help you out with your project
marcos zThank you for having the truck I needed and the ability to return it after hours for no extra charges.
Israel FThe guys looking for work who “were not on the property” were actually on the property. They are very very agressive. We were told by one person to call the cops ourselves. They approached my car and later my daughter- she became confused and scared and pulled back out and went around the corner to wait for me.
Michael SExcellent location, customer service, and communication. The app-based, sign-in process is a bit of an ass but the staff are helpful in keeping it flowing.
Emma BTruck stopped working and had to call road side assistance. They had to replace battery.
Mustafa AFantastic help from the staff. Check in and hook up was super efficient. Thank you!
TODD KFantastic pick up and drop off. Great staff!!
TODD KGreat customer service.
SCOTT WEasy drop off! And right by the John Wayne airport...
Charles BThe only issue I had was this was my first time using the mobile app to checkout a vehicle and during the process, it would not work. I could not share my location and it kept giving me an error like it was on a browser.
Hoa TThank you
Nikole NThe assistance I had through Moving Help made all the difference.
Matthew EBull shit
Taylor KNext time have the truck I reserve in the proper location. Thankfully there was another available truck at a close location.
Scott GThank you Best service and fast processing
hamza sVery easy process A+
Cory PThank you
William REasy and convenient
Brandi SApp didn't work and guy is trying to charge me for returning the truck then said he would waive the fee since he couldn't do it on my phone then today tried to run that charge super shaddyy! Will be adding a review to Google too!!! Not cool! Never again will use U haul
Austin COutstanding customer service and they kept me apprised of the status of my belongings.
Shenita H | Overall ExperienceI had a horrible experience with this company. I had scheduled my drop off for Friday and it was not correctly scheduled, so they were not able to deliver them until Saturday.
Cara G | Overall ExperienceThe gal who delivered my Ubox was awesome. Overall, I had a great experience working with you guys. Thank you for making it easy!
Richard W | Overall ExperienceVery good service!
Anahita D | Overall ExperienceN/A
cynthia r | Overall ExperienceI don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
Frank G | Overall ExperienceMy shipment was 4 days late. I would like to request a refund for the late delivery.
Jeff W | Overall Experience