Customer Reviews for U-Haul Moving & Storage of Crossroads

2,108 reviews

6027 S High Ave   Oklahoma City, OK 73149
(I-35 North of Crossroads Mall)

(405) 631-0491

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm

Services at this Location:

Contact Us

(405) 631-0491

6027 S High Ave
Oklahoma City, OK 73149
(I-35 North of Crossroads Mall)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

voctor n.  |  Overall Experience 
Rating:
5.0

Clean and well maintained. Needed the truck longer than scheduled and they were very accommodating. Second time I rented here, and I will use them again when needed.

Walter H. 
Rating:
4.0

Better Customer Service training. Was not impressed with the person helping me in my return.

Tim G. 
Rating:
5.0

Customer did not leave a comment.

Camille L. 
Rating:
4.0

Customer did not leave a comment.

darnell J. 
Rating:
5.0

Customer did not leave a comment.

Jorge Felix G. 
Rating:
3.0

Customer did not leave a comment.

Noah C. 
Rating:
5.0

All good and treated with great service.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

harold b.  |  Overall Experience 
Rating:
4.0

Nothing

ESTHER U. 
Rating:
5.0

Customer did not leave a comment.

ESTHER U. 
Rating:
5.0

Staff was very friendly and helpful

SHEILA E. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Thelma K. 
Rating:
4.0

Not a thing you guys was excellent thank you!

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

Shad B. 
Rating:
5.0

Customer did not leave a comment.

Arica C. 
Rating:
5.0

Nothing

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Cody E. 
Rating:
3.0

The truck we borrowed for a week had damage to the bumper and back end that wasn't reported, and the "need to change engine oil" light was on as well. Also, it just wasn't very clean on the inside. It wasn't awful or disgusting, but it could've been wiped down better.

Jordan B. 
Rating:
5.0

No improvement needed

Katrina J. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

That trailer was awful. Unfortunately I was pouring rain when I picked it up so I wasn't able to do my normal inspection but two tires were about 50psi low and almost bald…way below the wear bars and the surge brakes worked good while loaded but very violent while unloaded. In addition to all this it has a market light out. Definitely enough problems that it should have never been rented out.

Brandon W. 
Rating:
4.0

Customer did not leave a comment.

J M. 
Rating:
1.0

BAD SERVICE

marie L. 
Rating:
3.0

Customer did not leave a comment.

zekiah g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

juan m.  |  Overall Experience 
Rating:
1.0

Don't tack on hidden fees and account for appropriate mileage. The computer system only accounts for U-Haul location to location and then tacks on hidden fees for nonexistent overages. Predatory practices.

Troy M. 
Rating:
4.0

Customer did not leave a comment.

William W. 
Rating:
5.0

This location always has the motorcycle trailer with wheel chock available 😏

Erik D. 
Rating:
2.0

Two ladies working were very unhelpful and I received an mmhmm to my thank you.

Brenan B. 
Rating:
4.0

Customer did not leave a comment.

Janja R. 
Rating:
2.0

Clean out the vehicle, give the people that work there a petsonality, make sure the renter is given everything that they rented.

Lawrence C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
2.0

I had a problem whenever I checked the keys and van in, I didn't know they charged me for going over the miles, they should have told me, hey I'm charging you more for going over my estimated mileage, but they didn't until I checked my credit card and there was money taken off for the balance due.

VIRGiNIA B. 
Rating:
5.0

I left some very very important folders and papers In the truck I do need them please don't throw them away

Jaione E. 
Rating:
3.0

Over charged for 50 miles, the math on their own paperwork shows it, tried to deny it then cover up their mistake. Go somewhere else

Terry N. 
Rating:
3.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Customer did not leave a comment.

lesa L. 
Rating:
5.0

Customer did not leave a comment.

Jorge C. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN T. 
Rating:
5.0

Customer did not leave a comment.

kiren W. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

Nothing everything was excellent very very good customer service the girls were very very nice to talk to

Brighit G. 
Rating:
5.0

Customer did not leave a comment.

Allen A. 
Rating:
5.0

This was the easiest and quickest truck rental I have ever had. Everything was perfect. Truck was ready when I got there, only took about 5 minutes for the paperwork, it was perfect.

Michael D. 
Rating:
4.0

Truck had check engine light on, dash falling apart. and brakes were bad.

eric T. 
Rating:
5.0

Very fast and efficient service, and helpful and kind employees.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
1.0

The U-Haul squealed every time I drove above 60 mph. So I did not feel comfortable when I had to drive it on the highway. Enough that I wasn't able to go to one of the destinations I needed to. The app didn't work so I wasn't able to look at or check off the contract agreements. Thus I had to speak to your representative which took up time.

Suzanne R. 
Rating:
3.0

Get whoever lives on site that's supposed to be out OUT!!!! Ddrrrrramma

Tony M. 
Rating:
4.0

Customer did not leave a comment.

Abraham M. 
Rating:
5.0

I have rented from them many times and was satisfied, but the last time I rented I had a problem the tires was knotty so that made it for a very uncomfortable pull on the trailer. It was so rough and the bumps in the road made it feel like craters because of the tires. I brought to their attention and the manager was going to talk. To me when I returned it but when I did he was not there so yes not happy at all.

TINNA N. 
Rating:
4.0

Was all good quick and easy

Frank D. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Ravin G. 
Rating:
5.0

The only issue was the parking. There was a truck without a handicap placard parked in the handicap spot and so I had to walk around this truck on the broken concrete in my walker to get to the ramp to the front door.

Andrea L.  |  First Impressions 
Rating:
5.0

Nothing GEEAT CUSTOMER SERVICE

Brittany R. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
4.0

Equipment was defective but manager Will, was very polite and accommodating, help to resolve the issue very efficiently..

Cody H. 
Rating:
5.0

Everyone we talked to were very nice and knowledgeable on the storage units, 26ft trucks, and car haulers. Moving was a pain but Uhaul made it less painful for sure!

Haley B.  |  Overall Experience 
Rating:
3.0

The staff was about the only thing good about this experience. The truck was a pain. The ramp was broken. Literally had to haul it around in the bed of the truck with the stuff I was moving.

Scott B. 
Rating:
3.0

I booked a unit and the storage facility gave me a bigger room mistakenly. After a month they Uhaul started charging me double of my original payment when they realized they gave me a bigger unit. I told them it was not my mistake and I didn't even needed this big of a storage but they ignored me and kept charging me more than they should have.

Moez K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edwardo G. 
Rating:
5.0

It's super hot in the building.

Marie R. 
Rating:
5.0

All the staff was great!..I. including the cleaning crue. 95 percent of the time I visited my storage. The guy was cleaning the floors. I had to apologize. He was still very nice.

Jana H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Faith M.  |  Overall Experience 
Rating:
5.0

Entire experience could not have been easier. Van was spotless. Convenient location. Would recommend without reservation.

Todd O. 
Rating:
5.0

Did not see anything we were well taken care of Thank You

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Suhail S. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
4.0

Customer did not leave a comment.

Reginald H. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

It would help if more than one person worked at the Uhaul pickup places. We went to three Uhaul places (to pick up some other items we discovered we needed along the way) and all the places only had one person working. I felt bad for them as there was always a line. Thanks for the rental!

Hadley T. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Vehicle was clean in and out very durable and dependable staff. Very professional and and very quick service without issue. Thanks again yall

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

Andy F. 
Rating:
4.0

Customer did not leave a comment.

scott w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
2.0

Customer did not leave a comment.

Kyra P. 
Rating:
5.0

Ian was very pleasant and help

Beth V. 
Rating:
3.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

January C. 
Rating:
2.0

Steering wheel need adjusting. Truck changed gears slowly. Gas obly on a forth tank. Engine light on tge complete time i drove the truck. Air at times would blow heat.

Bill J. 
Rating:
5.0

You need to have a cruise control for your box trucks. It would have help a lot on this trip. I assume its due to safety or because you have a governor on them?

James I. 
Rating:
5.0

Great customer service

Gary L. 
Rating:
3.0

Customer did not leave a comment.

Michele J.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Anthony C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA J. 
Rating:
5.0

Very prompt and friendly service!

KEN J. 
Rating:
3.0

At most of the uhaul moving and storage locations when you buy more that you can carry someone normally helps not in Oklahoma City Oklahoma. The customer service could use some improvements.

Brandon J. 
Rating:
4.0

Customer did not leave a comment.

Frederick M. 
Rating:
5.0

Great customer service. Efficient and friendly..

Richard S. 
Rating:
5.0

Professional and friendly

Marinda P. 
Rating:
2.0

The strap ratched didn't work I had to call roadside assistant and waited more than 2 hours to get me going. This could have been avoided if the working condition verified before the equipment rented.

SEMMIE A. 
Rating:
2.0

Wash the exterior of the tucks

WALTER R. 
Rating:
4.0

The pet hair needs to be cleaned out of vehicle better. Need to make sure tires are all aired up properly. But overall was a good place with customer service and check in and check out. Good equipment.

Howard G. 
Rating:
5.0

Outstanding service and helpful. I had to select this new location to drop off the tow dolly due to flat tire. The person was really helpful and very customer oriented. He really wanted to help and get final resolution even though his computer system was down. I have contacted on-line U-haul in order to be authorized to drop off the tow dolly, however he was also willing to repair and/or change the tow dolly in case I wasn't able to drop off there. Outstanding service.

Eileen C. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Very friendly and helpful. Very quick and efficient.

tamera B. 
Rating:
5.0

Customer did not leave a comment.

candace M. 
Rating:
5.0

Customer did not leave a comment.

Denise G. 
Rating:
3.0

Customer did not leave a comment.

tamera B. 
Rating:
5.0

Customer did not leave a comment.

Crystal L.  |  Online Move In 
Rating:
5.0

Great customer service! Fast and easy check out!

joe P. 
Rating:
5.0

Fixed mirrors where you can adjust them very hard had to get worker to do them Very good services from all employees Best in Oklahoma City only one I will use

MELINDA B. 
Rating:
5.0

Staff was friendly and wanted no time getting me on the road.

John K. 
Rating:
4.0

The location was convenient, and the employees were friendly and helpful. The only issue I had was that my Uhaul vehicle smelled like cigarette smoke, so much so that my clothing smelled of smoke afterward. Since I wasn't driving a very long distance, I kept the windows down because I don't smoke. Please check this for the future.

Rachel B. 
Rating:
4.0

Customer did not leave a comment.

RASHAWNA P. 
Rating:
5.0

Customer did not leave a comment.

Quentin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard E.  |  Overall Experience 
Rating:
2.0

The manager was very rude and inconsiderate the front office reeks of cat urine but on the other hand the other employee was very helpful and understanding trying to help in time of disaster of co-vid money was tight and harder to come by the manager insisted that I gave her the wrong address three different times so I wasn't able to get my notices making it hard to get my rent caught back up I hope my thing was able to make enough to pay my bill thank you .

Allen I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTHUR H.  |  Overall Experience 
Rating:
5.0

We had to have a emergency labor so we wasn't able to get everything moved and they were very helpful and understanding and worked with us. We got another night to get the job done with no problems. The customer service is great!!!!! I'll be doing business with them everything I move. All around 5 stars.

Paula M.  |  Online Move In 
Rating:
5.0

Very nice service

martin s.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

chantell m.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ZHANA D.  |  Overall Experience 
Rating:
5.0

Dont change a thing guys, this store is running to it's best ability with the few employees that they have & there doing a Supurb JOB !! Speaking from a District mar. Myself in Retail Sales....

stefano c.  |  First Impressions 
Rating:
1.0

The entire Office smelled so strong of cat urine and then there was a flowery smell trying to mask it so it smelled of flowery cat per. there was dirty and cat hair everywhere. In the storage there was dirty and dead bugs everywhere. I've used other uhaul facilities in colorado and they were much nicer i was very disappointed in this one

ashley g.  |  First Impressions 
Rating:
5.0

I just hate that my daughter's stuff got sold because we found out too late to be able to pay the back charges that we had incured because we thought that the storage had been sold months and months and months ago and when we found out that it was still there I Ladonna gray could not pay the large amount that was supposed to be paid to get the storage out I had to pay rent car note and utilities and could not afford to pay the $700 and whatever amount dollars to get that storage out that was my daughter's not mine and she is no longer working but the lady who I talked to was very nice and tried to work with me but I just could not afford to pay that amount to get it out that if it was half of that amount then maybe I could have swung it but I could not afford to pay almost $800 to get the storage out at the last minute.

Ladonna G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley S.  |  First Impressions 
Rating:
1.0

Your incompetent workers left a uhaul lock on my unit after my auto draft didn’t go through, even though I set it up to be that way at the facility. Then when I met the worker at 6:30 before the “office opened” she wouldn’t even take the lock off of a PAID UNIT. Lazy sack of shits

Cassidy K.  |  Overall Experience 
Rating:
5.0

The only store I use to rent trucks, trailers, and storage unit. The staff is awesome.

shamika j.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Richard E.  |  First Impressions 
Rating:
5.0

The process was easy just wish there was a fright elevator was in the building because it make it difficult to carry things

Brittany R.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Brianna B.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

bernice s.  |  Overall Experience 
Rating:
5.0

Management has changed at storage facility. New employees are kind, courteous, considerate, and of great assistance.

TERRYE B.  |  First Impressions 
Rating:
5.0

Absolutely no complaints. All staff always super nice and helpful. Would recommend to anyone. Thanks for the great service!

GARY E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina C.  |  Online Move In 
Rating:
1.0

My boxes kept falling over and they we not cheap boxes. They had mice really bad and they got into alot of my things. Said something about it and they were like oh well not my problem. I will not rent storage again and telling my friends not too. Plus I am not being compensated for all the inconveniences.

kimberly w.  |  Overall Experience 
Rating:
5.0

The staff is very, friendly ,and understanding. The facilities are very clean ,well maintained ,has easy access, and secured with alarms that surprised me after I had forgotten to use my card to sign in. thank you very much to the GM and person' for the understanding help. all and all made a not so pleasant move day, a bit better

Allen I.  |  First Impressions 
Rating:
2.0

Well lit and secured place, but the first person who signed us up said 24 hour access was available. The next person we checked with said that wasn’t true, and the building closed by seven. We are moving stuff after work, so that does not leave enough time to get stuff done. The woman we spoke to about the 24 hour access issue was rude and said that option never existed, but it’s on a sign in the office, behind the desk on the right hand side. Also, the way the door was set up, it was incredibly difficult to get a round lock on there. I wouldn’t recommend this storage place to another person.

Madison R.  |  Overall Experience 
Rating:
5.0

Uhaul is the best

Darryl B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ahna B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WANDA W.  |  Overall Experience 
Rating:
4.0

The staff was wonderful and the facility was absolutely convenient, however, I’ve never stored in a place with so much mice feces when moving out. Everything else was great!

Megan S.  |  Overall Experience 
Rating:
5.0

Always polite and helpful in answering any questions. The facility is clean. The people greet you with a smile.

Bonnie S.  |  Overall Experience 
Rating:
5.0

I would like to say that Wess does it all at the store from cleaning to the storages to the trucks to the customers inside the store & phones

carleta p.  |  Overall Experience 
Rating:
5.0

It was freezing yesterday and We we're having to move things quickly so I was under a lot of stress and aniexty. The accociate was able to help me and I am greatfull.

Bonnie S.  |  First Impressions 
Rating:
1.0

My original unit flooded so they moved my stuff. The broke stuff. Was told it was canceled before I was charged again. Then was charged again. Terrible customer service.

LAUREN R.  |  Overall Experience 
Rating:
3.0

I wasnt very happy with the customer service this time. I have been going there for years and this past experience was horrible.

Kathern P.  |  Overall Experience 
Rating:
3.0

i move out thougth we cool now over pay told management even rented 2 units now ..?i oh wT BY.haT NO PAYED U DONT NOW DONT ..COME ON I LIKE WHAT UP/ A YEAR ALMOST 10 MO.MITE NEED BUT WHA

Alfred l.  |  Overall Experience 
Rating:
5.0

my fiancé and I were exceptionally satisfied with service here. However, A uinsurance claim from June still hasn’t paid my rental car expense due to my car being in shop from damage of a Uhaul trailer

Kristina F.  |  Overall Experience 
Rating:
5.0

My truck broke down during my move which lead an inconvenience. For the people who were helping me move. And I never heard from uhaul but they took more money from me there next day.

JACKIE B.  |  Overall Experience 
No reviews have been submitted for this location.

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