Customer Reviews for U-Haul Moving & Storage of Crossroads

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Crossroads

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RICHARD R.
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Customer did not leave a comment.

SOPHIA H.
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Everything was great. Service was fast and reps were friendly.

Michael W.
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JOSE R.
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Alejandro A.
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Darryl B. | First Impressions |
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Uhaul is the best

MATTHEW F.
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Our original rental location was on North E. 12th St in more Oklahoma. They treated us very poorly. The prices of your boxes were double and they told us if we wanted boxes to go to the other location where they sell in bulk. We went to the location we rented the truck from and got boxes and everything we needed including locks and they treated us very very well. You will never go to the place on 12th St. again they make Uhaul look bad.

Lance W.
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Joshua C.
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The lady at the counter in the morning did not have a great attitude besides that had a good relationship with U-Haul..

CHRISTOPHER R.
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Hercules V.
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Keith L.
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I was glad to be a past employee, waited to be hooked up, but chose to hook up myself after waiting for a while. Before checking out, took time because employee could not figure out why my reservation would not rent a ramp trailer, I was told from the employee that it was a rotation RT, could not get fixed, had to go with another smaller trailer. I pointed out to employee that marker lights were pushed in and a few did not work, the line of lights. Plus check your inspection stickers, way out of date. Thank you, God bless, Keith Love

RICHARD A.
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We were over charged on mileage. We have not received a call back from the GM.

Ahna B. | Overall Experience |
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Kenton L.
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Always helpful and friendly!!!

KEVIN A.
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KENNETH D.
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JEFFREY S.
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NICOLE A.
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Natasha P.
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Kenton L.
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Good people.......Great Service!!!!!

Philip H.
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Michael E.
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Kenton L.
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Very friendly ... very helpful.

Caleigh M.
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Tia C.
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Efren M.
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Kerry H.
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I had preregister online and paid took an hour to actually get the two wheel tow dolley.

Matthew L.
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Stefany O.
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Walter H.
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Totally happy with my experience. From setting the reservation to pick up and drop off. Everything went perfect. The truck as in excellent condition. Thank you for making it stress free. You guys did awesome!!

Christopher V.
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lillie R.
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Jim W.
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Rory M.
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Clean\sanitize your vehicles it makes no sense for someone to rent a truck and it had blood on the inside and out of the door,and that isn't safe at all.

Kimberly T.
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Eugenia A.
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WILLIAM L.
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As every time College HUNKs have used this location for truck rental, this time was the same...Perfect!!!

ARMANDO C.
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DALTON D.
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JAMIE P.
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JUSTIN L.
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William J.
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Nikeashia H.
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RENEE W.
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Due to your computer issue at your office, I didn't get my truck until 9:40 instead of 9am but you still required it back on time!!! I feel I need a refund of 30 minute $$$

Odeh K.
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Don't surprise your customers in the 12th hour that the deal has to be in cash because your credit card machine is not working. After driving from Dallas and waiting 20 minutes in your facility, and after my wife dropped me off I was told that I would need $100.00 in order to rent the truck because your credit card machine is not functioning properly.

Lori M.
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Rachelle U.
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Dale R.
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Philip A.
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Justin M.
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Ryan M.
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Smart and careful folks. Good on ya business!

debra C.
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Matt S.
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Yunwei K.
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Jermal B.
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I would totally market to Teachers. Those who have to move out of their classrooms and need a place to store belongings for the summer. Good pricing and easy pickup/delivery. First month FREE is great!! I plan to use them again.

Jacky J.
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Jacky J.
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Pam D.
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Cathey C.
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Courteous and Efficient. thanks

Cole H.
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N/A

Mark R.
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Customer did not leave a comment.

Harold P.
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Employees were very nice, respectful and helpful

Natalie S.
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I believe his name was Timothy who helped me. He was very helpful, kind, and made my return experience better than expected.

Michelle E.
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Make sure the mileage is correct in the system. I drove less than 10 miles and only put $4 in tank to replace gas. I was charged for almost 60 miles. Please compare your paperwork to speedometer and take a picture of the mileage before you drive off.

Gina C.
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William O.
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Thomas T.
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Mario G.
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Sara B.
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68 dollars to rent it for 2 hours, super overpriced

James C.
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keep up the good work !!

Jeff S.
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Thomas T.
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Joseph G.
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Cathy A.
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Eric I.
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I have no complaints, however I requested an appliance dolly but one was not available. I wasn't charged for it and was given a regular hand truck at no charge, and a reduced mileage rate. Overall it was a pleasant experience renting from this location.

Matthew R.
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Efficient and easy rental. Great service and will definitely recommend and use in the future.

BETTY S.
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Nothing,everything & everyone was super nice,I will be back if I need to move again.Thank you Shawn steward

Matthew D.
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Our company uses this location all the time. Perfect service as always. Thank you.

Etta S.
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Customer did not leave a comment.

Roza G.
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Great customer appreciation. Fast and knowledgeable. Very friendly and professional.

Michael H.
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rosa G.
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Great customer service. Very friendly and helpful.

William J.
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Nothing

sherry B.
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Bobbie K.
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TERRY D.
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Thank you Timothy. We appreciate your help.

Carl P.
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Very nice and helpful with hookup and light check.

William O.
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Michelle R.
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The gentleman that works there is very very rude he almost got knocked out of him

beatrice G.
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Pamela D.
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Kay D.
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Vivian N.
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Hi, it would be nice to have straps or somehow of harnessing things down.

joseph G.
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My first truck was broke so had to get a bigger one then when I returned it I got charged almost 250 over what I owed,I had to point it out an show the mistakes just wrong!!

Randy W.
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Customer service was fantastic! The self check in process really stinks in the rain. Having to take multiple photos of the vehicle with very little shelter was not a good experience. You can't control the weather though! Overall, great experience.

david D.
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I've used trailers from this location several times. Everything has gone smooth and quickly. I'll use them again if needed.

Christina A.
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Got there a few minutes before 7 and they already locked the door!

WANDA W. | Overall Experience |
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Customer did not leave a comment.

Lucio S.
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Shawna H.
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Your signs need to say go on the Uhaul app not the website. I had the hardest time checking into it. I had to go inside to talk to the desk person to retrieve my reservation. And since it was after dark when returning the truck, I had to call customer service. It was such a hassle!

Destiny K.
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Everyone was so kind, & helpful! Appreciate everything these guys done to assist me in my move. They went above & beyond all expectations. I will forever be grateful.??

Kochee S.
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Get more truck

Megan S. | Overall Experience |
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The staff was wonderful and the facility was absolutely convenient, however, I’ve never stored in a place with so much mice feces when moving out. Everything else was great!

Bonnie S. | Overall Experience |
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Always polite and helpful in answering any questions. The facility is clean. The people greet you with a smile.

carleta p. | Overall Experience |
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I would like to say that Wess does it all at the store from cleaning to the storages to the trucks to the customers inside the store & phones

Bonnie S. | First Impressions |
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It was freezing yesterday and We we're having to move things quickly so I was under a lot of stress and aniexty. The accociate was able to help me and I am greatfull.

LAUREN R. | Overall Experience |
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My original unit flooded so they moved my stuff. The broke stuff. Was told it was canceled before I was charged again. Then was charged again. Terrible customer service.

Kathern P. | Overall Experience |
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I wasnt very happy with the customer service this time. I have been going there for years and this past experience was horrible.

Alfred l. | Overall Experience |
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i move out thougth we cool now over pay told management even rented 2 units now ..?i oh wT BY.haT NO PAYED U DONT NOW DONT ..COME ON I LIKE WHAT UP/ A YEAR ALMOST 10 MO.MITE NEED BUT WHA

Kristina F. | Overall Experience |
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my fiancé and I were exceptionally satisfied with service here. However, A uinsurance claim from June still hasn’t paid my rental car expense due to my car being in shop from damage of a Uhaul trailer

JACKIE B. | Overall Experience |
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My truck broke down during my move which lead an inconvenience. For the people who were helping me move. And I never heard from uhaul but they took more money from me there next day.

No reviews have been submitted for this location.

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