Customer Reviews for U-Haul Moving & Storage of Dan River

1,884 reviews

2400 Riverside Dr   Danville, VA 24540
(W on Rt 58 from Rt 29 exit, Across from Burger King on Riverside Dr.)

(434) 799-1730

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(434) 799-1730

2400 Riverside Dr
Danville, VA 24540
(W on Rt 58 from Rt 29 exit, Across from Burger King on Riverside Dr.)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
1.0

Staff seemed to be very lazy and not eager to help..when I first walked in to return my truck, it smelled like marijauna and the guy had his feet kicked up on the counter on his phone looking high…I was told I needed to put gas in my truck (which I understand) so I went to sheetz. My truck broke down at Sheetz when I was filling up the tank, I tried calling Riverside U-Haul with no pickup. Eventually got in touch and he said “you have to call roadside assistance” I felt that that was an easy way for him to not work and fix the issue but he didn’t offer any additional help for me…The truck finally cranked and I drove it again and then it broke down again at Mr tire. (Keep in mind this is basically right across the road from the U-Haul)…I walked across the street and told them it broke down again across the street. They still said call someone with no effort to help and still on his phone. At this point I’m ticked, so I go back and crank the truck barely and it makes it to the parking lot smoking and cuts off. At this point I’m hoping the truck is ruined because of the lack of customer service offered…They came out opened the back and said we need to charge a cleaning fee(which I understand as well) Maybe it being dirty made them get off their butt and actually work. Needless to say, there was no efforts to supply good customer service. I’m not a picky person but when I walk in somewhere, doesn’t matter where, I don’t want to see baggie pants/underwear, smell marijauana and or be offered little to no help on something I don’t even own…I don’t expect compensation nor do I expect a phone call, I’ve wasted enough of my day being frustrated, I just won’t use Riverside ever again. Some training on customer service and an evaluation of appearances and professionalism needs to happen there….but then again it is Danville.

Benjamin W 
Rating:
5.0

Customer did not leave a comment.

Hercules V 
Rating:
5.0

Parking lot needs improvement

Rickey B 
Rating:
5.0

Good job

columbus w 
Rating:
5.0

The truck was clean and the service was excellent

Steve F 
Rating:
5.0

Customer did not leave a comment.

Stephan J 
Rating:
5.0

Customer did not leave a comment.

joel d 
Rating:
5.0

Customer did not leave a comment.

Chris C 
Rating:
3.0

Need to answer the phone

Joseph H 
Rating:
2.0

I’m concerned about the possibility of rodent problems. My unit has Opening in the floor, and Box as you walk in. Is the unit completed? It appears that there is no walls installed. I’m familiar with UHaul in Bronx NY. All units had walls/sheet rock.

dorothy j  |  First Impressions 
Rating:
5.0

Staff was very helpful both picking up, explaining the details, and when dropping off.

Sam L 
Rating:
4.0

Customer did not leave a comment.

Kevin S 
Rating:
5.0

The girl who checked me in was awesome! She took care of everything and explained in detail for me. The van I rented was great. I enjoyed driving it so much I didn't want to bring it back. It was super clean and very well maintained. I will definitely do that again if I find the need.

Shirl T 
Rating:
5.0

Customer did not leave a comment.

Tristan T 
Rating:
5.0

Customer did not leave a comment.

Mukesh P 
Rating:
4.0

Original reservation was for a 20 ft. truck at the Mt. Cross location in Danville…was called day before my pickup day and told to pickup at Riverside location because they had a 20 ft. truck; Riverside had a 26 ft. truck, not 20 as reserved.

victor c 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T 
Rating:
4.0

Door hardware on 178 has problems. Holes don't line up, so hard to get lock on. Hardware also has nuts that are reachable and could be removed to bypass lock. Everything else was good.

Steven L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda S 
Rating:
4.0

Customer did not leave a comment.

ANGELA B 
Rating:
3.0

Customer did not leave a comment.

Montia F  |  Overall Experience 
Rating:
4.0

Thank you, Mr O n that team

Richard G 
Rating:
4.0

I have used this location multiple times. Everyone is helpful and polite. I will be back for any moving needs. Thank you to the great employees who work there.

Lori C 
Rating:
3.0

The location was closed but there was air leaking at the cleaning station, buckets and brooms left on the ground, and overall there was no space for drop off. When staff did arrive, I asked questions and they were generally uninterested in helping, referring me to keep going on the app.

Corwin G 
Rating:
4.0

Maybe hiring individuals that are little more caring, helpful and knowledgeable of the business. I had a disputes about the gas level, but the issue was resolved. Maybe it was a one time thing.

George M 
Rating:
1.0

Had a simple question about after hours drop off called the location got put on hold for more than 5 to 10 minutes for 4 times that I called and hung up on for 3 times. Finally decided to just call uhaul customer support and got all my questions answered. The facility is not well lit and parking is almost impossible something really needs to be done about this location.

Armond F 
Rating:
3.0

Have more than one person running a busy location.

WILLIAMMITCHELL D 
Rating:
5.0

I think the service is great the way it is. No recommendations of changes is necessary.

Ellen L 
Rating:
5.0

Customer did not leave a comment.

Morina R 
Rating:
5.0

Customer did not leave a comment.

Katherine G 
Rating:
5.0

Customer did not leave a comment.

Stephen G 
Rating:
5.0

Have more worker like Omarion that's on Riverside drive in Danville va

JACQUALINE F 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Ariandy G 
Rating:
5.0

Customer did not leave a comment.

Jason B 
Rating:
5.0

They were friendly and courteous.

John T 
Rating:
3.0

It only took us about one hour to load our uhaul- within that time somehow the battery had died and we had to ask someone for a jump. No electric items were running. Rain made our move go much slower, yet we were denied an extension. Totally understandable if there were more reservations, yet when we arrived to the location there were multiple same size trucks there and were still there when we drove by the next day. We felt very scammed by this entire interaction and would never use uhaul again

Alyssa S 
Rating:
4.0

Thank you Omari

Richard G 
Rating:
4.0

I found mice droppings in my unit 316 but I did not complain the unit mostly clean and entire building was cleann and tidy

Andrea h  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R 
Rating:
4.0

The staff at this store was helpful

Ronald R 
Rating:
5.0

Customer did not leave a comment.

CRYSTALDANYEL H 
Rating:
5.0

Great overall customer service experience.

VINCENT M 
Rating:
4.0

Tight parking lot. Customers need to know not to rush.

Dan H 
Rating:
5.0

Customer did not leave a comment.

Jonathan F 
Rating:
4.0

Customer did not leave a comment.

Steven L 
Rating:
5.0

Customer service was excellent. Young man was very knowledgeable and didn't miss a detail. Great job!

james r 
Rating:
5.0

Customer did not leave a comment.

Lisa W 
Rating:
5.0

Customer did not leave a comment.

Steven L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carl S 
Rating:
5.0

Josh was energetic very respectful and he told me step by step on how to set my car dolly up when I get to my car. I am very pleased.

Carl P 
Rating:
4.0

Customer did not leave a comment.

EARL J 
Rating:
5.0

Josh was very friendly and professional. He provided excellent customer service.

Wade M 
Rating:
5.0

Customer did not leave a comment.

darrck j 
Rating:
5.0

Excellent everything thing is good 👍

John L 
Rating:
1.0

everyone at that location answers the phone, then put you on hold. And they leave on hold and never get back to you The tires were Bald overall, very nice vehicle.

Ameer N 
Rating:
5.0

Buy a bigger lot for your trucks!

JULIUS T 
Rating:
3.0

At this spot. Bigger lot.

James J 
Rating:
5.0

Great

Jameka E 
Rating:
5.0

Very good with all of my help

MICHAEL H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan B 
Rating:
5.0

Customer did not leave a comment.

Dolores S 
Rating:
5.0

Customer did not leave a comment.

Jermey R 
Rating:
4.0

Josh was super nice he took the time to break down all the costs and made sure I had no questions left. He also highlighted and pointed out any important contact information just incase I had a problem with anything.

Roland W 
Rating:
3.0

The agent working on Saturday, May 4 was not there to open the office on time. I arrived at 9:04 and had to wait 10-15 minutes for him to arrive. It appeared that he had just rolled out of bed. Other than that, I was pleasantly surprised about the cargo van I rented. It was roomy and in good working order and drove well. My primary complaint is that as a short person who likes to stretch my left leg out when driving, there was no where for me to put my leg other than keeping it bent at a 90 degree angle in front of the pedals./

Mary F 
Rating:
3.0

I only picked no because it would no accept not applicable. I don’t know because no one was there, I didn’t go inside, did not interact with anyone from the drop off location.

Kristi R 
Rating:
3.0

Same as above, make sure customers know what they are getting and what they are paying for.

Latasha B 
Rating:
4.0

Customer did not leave a comment.

DERICKLAMAN J 
Rating:
5.0

Customer did not leave a comment.

George T 
Rating:
5.0

Customer did not leave a comment.

Latunia T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis D 
Rating:
5.0

Friendly fast service. 100% satisfied.

Marie C 
Rating:
5.0

Customer did not leave a comment.

Taurean E 
Rating:
5.0

I could only reserve it for a minimum of three days. I only had the truck 36 hours total and under milage by 50+ Credit?

Charles C 
Rating:
5.0

Customer did not leave a comment.

jeffrey d 
Rating:
5.0

Nothing

Hercules V 
Rating:
3.0

Customer did not leave a comment.

garrett p 
Rating:
4.0

The site was pretty full when we dropped off a large truck. No parking for the person picking me up after drop off. GREAT service checking in!

Joseph F 
Rating:
4.0

Customer did not leave a comment.

Joseph H 
Rating:
3.0

Customer did not leave a comment.

Bryan G 
Rating:
3.0

Customer did not leave a comment.

Robert B 
Rating:
5.0

Everything was great we ended up not needing the uhaul for the entire time we reserved, and they gave us the difference back. Super nice and helpful!

Hannah L 
Rating:
1.0

Management was not even there did not help what so ever was a horrible manager that chose not to help me with my problem Omari Pinnix is the reason I will never use uhaul again

Jason M 
Rating:
5.0

Satisfied

Carl F 
Rating:
1.0

I order a van then told I had to use truck because of payment method. The truck had wrapper trash in cup holders and blankets thrown around the back

Jennifer K 
Rating:
5.0

keep up the good work.

donald m 
Rating:
5.0

Customer did not leave a comment.

Hercules V 
Rating:
5.0

Very professional, patient, and considerate.

robert p 
Rating:
5.0

Customer did not leave a comment.

Lavina R 
Rating:
5.0

Customer did not leave a comment.

Lavina R 
Rating:
5.0

Omar is the man!

ERICTIMOTHY C 
Rating:
4.0

Customer did not leave a comment.

TaWanda G 
Rating:
5.0

The employees were great. Very professional.

ERICTIMOTHY C 
Rating:
5.0

Customer did not leave a comment.

Cynthia R 
Rating:
4.0

Look into having a 16’ cargo trailer available!

ezra m 
Rating:
4.0

Code entrance devices were not working when we first rented the storage unit. Later OK. Dollies worked well and storage unit was fine.

Steven L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

scott m 
Rating:
5.0

Personnel are right on the ball, outstanding service on renting and returning

Laurence C 
Rating:
3.0

Customer did not leave a comment.

Hannah E 
Rating:
5.0

Can't think of anything 😀

Willie C 
Rating:
5.0

Customer did not leave a comment.

sandra B  |  Overall Experience 
Rating:
5.0

The people that work there look great, courteous, and very helpful

jessica w  |  Overall Experience 
Rating:
4.0

Cleaning your trucks

Archie A 
Rating:
1.0

Customer did not leave a comment.

Miller H 
Rating:
5.0

This location is great, bathroom and area was clean. Selection of Uhaul trucks/trailers is excellent. Very helpful employees who knew what they were doing. I would like to see the dual axle 6x12 Utility Trailers added to the one-way rental options. I did have to drive out of my route to pick this up and take it back. I understand it is probably a business decision so no big deal.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

BREANYCOLE C 
Rating:
4.0

Customer did not leave a comment.

John C 
Rating:
4.0

Customer did not leave a comment.

DEBBIE J 
Rating:
5.0

Excelente servicio.

Rafael M 
Rating:
3.0

Customer did not leave a comment.

Hakeem H  |  Overall Experience 
Rating:
3.0

The code to enter doesn't work. I will h to go there while office staff is t. Very inconvenient for 95 dollars a month.

Vernice A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

charlene j  |  Overall Experience 
Rating:
5.0

Online service was 100 percent satisfactory. I just wanna say I attempted the same request in store and had the worst experience ever. If it wasn’t for online services this survey would have been the total opposite. So thanks to online support

Deshondria D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

emma w  |  Overall Experience 
Rating:
1.0

Staff customer service was horrible. There is absolute no trust my lost was cut off my unit and they put there own lock on without informing me.

Iveline B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ebony C  |  Overall Experience 
Rating:
5.0

The staff was very friendly and always ready to help.Thank yall.

Zina B  |  Overall Experience 
Rating:
4.0

We had a bumpy start but after that it was. A gd place to have my property and appreciate you all. And also I appreciate how you all worked with me during my use of your storage unit thank you so much fot

maudia s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hakeem H  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Stacey M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mary I  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mark M  |  Online Move In 
Rating:
4.0

U-Haul was a great storage place for me at first, but the price kept going up, so I had to move.

SYLVIA F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BARRYPERNELL M  |  Overall Experience 
Rating:
5.0

Most of all, the items I had in storage were well kept! Nothing was damaged!

Cynthia E  |  Overall Experience 
Rating:
1.0

I could not have had a worse experience. When I arrived at the building the dock was blocked, so I was unable to move into the unit. When I called customer service, I was transferred to the GM’s VOICE MAIL. So not only was I not able to move my items into the storage unit, I had to put more miles on the rental truck, at a cost of like $2?? a mile, and spend two more hours unloading everything I had spent two hours loading into the truck. On top of this U-HAUL CHARGED ME TWICE. I spent HOURS on the phone with various customer service people, to no avail. My money is being held hostage because this company will not release the hold they have on the SECOND charge. It is 2 days later and I have yet to have a phone call returned from the facility. So, I am out $500 for renting a truck that had less than one hundred miles put on it and my house is full of all the items I couldn’t place in the storage unit. I’m a LITTLE upset. Thanks for coming to my TED talk on what awful customer service looks like!

Robyn S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CAROLLOUISE D  |  Overall Experience 
Rating:
5.0

It was love

Shernitha M  |  First Impressions 
Rating:
5.0

Josh was awesome! Above and beyond in his customer service. I wasn’t surprised. Darren runs a great store!

Kaysee M  |  First Impressions 
Rating:
5.0

The storage rent kept increasing!!!😭

RHONDAMORTON H  |  Overall Experience 
Rating:
5.0

Ty all for everything

Michael H  |  First Impressions 
Rating:
5.0

Mr. Bennett is a well-balanced results oriented business man. I would recommend him to friends and family.

Jamie T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice F  |  First Impressions 
Rating:
4.0

This week, a small cabinet unit was secured to separate the last of my late parents' items from my storage. ....continuing to downsize. U-haul has been an essential element for this effort.

Cheryl M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dorothy E  |  Overall Experience 
Rating:
3.0

Disappointed, inconvenienced at not able to store motorcycle on a ground level. Not informed on dock/ 5 steps high storage level. U-Haul initially informed that motorcycles storage was required.

Rose T  |  First Impressions 
Rating:
3.0

I was assigned unit 24. I hired moving help through Uhaul. When got to the unit, it was full of furniture. They then told me to go to unit 25, which was also full of furniture. I was then assigned a smaller unit. When we got thereit had a lock on it. Then lock was remover and we were able to move in. The smaller unit barely held the things I had to store. I resllg needed the 8x8. And, with all of the moving around, I hadbyonpay for an extra hour for the helpers.

Allen H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stacey m  |  Overall Experience 
Rating:
5.0

The representatives are awesomel!!! they always answer all my questions and was willing to assist me with any I needed and set all my expectations!!’

Pamela M  |  Overall Experience 
Rating:
2.0

I'm Gregory Gwynn and I have been in the hospital for four months and 10 days. Two open heart surgeries and COVID. I was spoken to rudely by a associate about my past due balance. Haven't had access to my cell phone for some time and my items in my storage unit was sold from under me and I'm very displeased with the outcome. I didn't have any control of what happened to me and been on my death bed for months and to survive and overcome this just to have all my belongings sold. My memories of dead family members priceless can't be replaced I might as well died to loose the memories of my dead child,mother, grandma. I'm hurt.

Gregory G  |  Overall Experience 
Rating:
2.0

Harrasment if you are one day late .Excessive late fee rat droppings and torn up shreds of belongings in unit.There were roaches on the outside of other units. How can I receive a refund on some of my items I was unable to salvage?

Tasha S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dexter D  |  First Impressions 
Rating:
5.0

Very professional and helpful.

LINDAGAIL J  |  First Impressions 
Rating:
5.0

We really appreciate all that yall do thanks for everything

jessica w  |  First Impressions 
Rating:
2.0

The staff at this location are EXTREMELY unprofessional…I had to listen to use of profane language and personal phone calls during the mist of my transaction…policy for storage is ridiculous…why do you have to pay for a full month even if u dont need all that time and no REFUNDS…I hope to NEVER have to use this company again

Melissa J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jovan J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mikaela W  |  Overall Experience 
Rating:
5.0

It was very clean

Amanda F  |  First Impressions 
Rating:
5.0

Thanks for your service

SHERMAN W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanika B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanika B  |  First Impressions 
Rating:
5.0

Na

Natalie D  |  Overall Experience 
Rating:
5.0

My storage unit was for 1 1:2 years never had any problem

Sandra H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leslie B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elesha S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

claude a  |  Overall Experience 
Rating:
5.0

Na

Natalie D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosangel b  |  Overall Experience 
Rating:
5.0

Everything was great until I got all my things an they charge me another month

JESSICA V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Penny B  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Harold G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John H  |  First Impressions 
Rating:
4.0

The only problem I had was when your driving the truck it's had to get the gears to change when you going down hill and a up hill cline, the sound of the greats changing was so loud and it took a moment for the speed to go where you need it to be in order to keep up the the traffic. Other then that it was a good trip from Phoenix to Virginia. Thank you.

Rennell G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYDIA G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kimberly w  |  First Impressions 
Rating:
5.0

Q was amazing. Thank you Q for the best hassle free service ever.

Nicole T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M  |  First Impressions 
Rating:
5.0

The staff was very knowledgeable and helpful. They were friendly and helped me maintain a positive attitude. It was quick and easy to do all I had to do. They are an A1 saff

Leslie B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Les B  |  Overall Experience 
Rating:
5.0

I'm well satisfied

JOYCEANN M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sherrell w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VIOLETWARNER S  |  First Impressions 
Rating:
5.0

Great staff!!!

Troy G  |  Overall Experience 
Rating:
5.0

The staff were well above excellent. Very helpful, making sure that the renters felt safe and secure of property. Each staff workers got along well with each other. They are well knowledge of their position & anything that you need to know. I need an extra hand with loading my property into the unit they took their time & they deliberated very well. I would recommend my friends, family, strangers & my enemies if they are nearby or in city & need a store their property, go toDainesville Riverside in Virginia.

Pamella B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latarsha w  |  Overall Experience 
Rating:
5.0

The staff that helped me get the unit went above and beyond to help me get a unit at the last minute when I was stuck in a tough spot. He could not have been more considerate, respectful, and willing to help me get what I needed. Move-out was the easiest process.

Kaylee S  |  Overall Experience 
Rating:
5.0

My representative was awesome!

Tiffany B  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TIFFANY Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcellous R  |  Overall Experience 
Rating:
5.0

Will use again. Thanks

Marc M  |  First Impressions 
Rating:
1.0

Both (2) of my storage units were water damaged and molded from a leak at this uhaul location! I was deployed with the U.S. Army at the time of this incident. I was not notified by email nor phone call that a leak had occurred in my specific units! The manager Darren Bennett even acknowledged that he was aware of the leak and failed to notify me. This is unacceptable to come back from serving your country and I had no furniture to furnish my house with!!!

Tiffany W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diane S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tyeisha G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Duane D  |  First Impressions 
Rating:
2.0

The only entrance I was shown was on a old loading dock for semi trucks, the U-Haul trucks are several feet lower than the dock so every thing has to be lifted up to get it into the building. The small area is normally filled with so many U-Haul trucks that you can't get in or out easily with a regular truck let alone try to pull a trailer in and out.

Michael L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tameika H  |  First Impressions 
Rating:
4.0

The customer service was excellent...my only issue was having a hard time moving a dresser from the truck to the storage. I wish there was a ramp instead of just steps. Other than that everything was a smooth process.

TIFFANY Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mellinda c  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Laquita R  |  First Impressions 
Rating:
5.0

Joshua & Omar went above & way out of their way making sure that I was able to get settle in. Very respectfully manner young man, making sure that the customer is satisfied.

Pamella B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONITTA M  |  Overall Experience 
Rating:
4.0

Great place nice guys

Janelle W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B  |  First Impressions 
Rating:
5.0

Just waiting for the 139.90 to be refunded per Josh. Other than that the whole team is wonderful and very caring and understanding

VANESSA L  |  First Impressions 
Rating:
3.0

The new manager Darrin is a sweet heart and does his job very well he is a great leader and I would recommend him as a manager any day he not rude disrespectful or anything and he trys to help as best as he can

Brittany W  |  Overall Experience 
Rating:
5.0

I love that I can access my storage locker 24/7 I work At night so I can just go by whenever I love it

Joey N  |  First Impressions 
Rating:
1.0

Had an online reservation and the check in process till took over an hour and multiple attempts in person. The staff were helpful but I’m not a fan of the check in process. Storage rooms are also far away from the entrance so if you have a lot of things to store, it’ll take forever to put it away. Ended up going to the storage facility across the street, process took 5 mins.

Taylor A  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

PATRICIA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRAN H  |  Overall Experience 
Rating:
5.0

Very good people

Malek A  |  First Impressions 
Rating: