Short help. Took 2 hours to get a unit. I had reserved and was rented out to someone else. In a pandemic. No one wore masks. Nightmare.

Darren made my experience outstanding. He is very professional and makes sure your happy when the transaction is complete. I love it here. It very clean and would recommend this place to everyone that is in need of a storage space.

Facilities are not set up for moving. There is no ramp to be able to push your stuff up to get it up on the dock. You have to lift everything over a huge concrete wall. The lack of parking is absolutely ridiculous. UHaul trucks are packed in the parking lot like sardines. It is almost impossible to get a truck and trailer in the parking and be able to turn it around and leave when you are done. The front of the cement wall where you load and unload your stuff is slippery in front of the drain and is nasty with all of the trash sitting there in the water. Huge safety issue. We ended up leaving and going to another storage unit because we had to wait so long to back up to the dock to unload our things. UHaul really needs to find a better location within the city of Danville for the storage units. One where there is a ramp and you don't have to lift your furniture over a huge cement wall and there is plenty of space for the trucks to be parked and then for your customers to still be able to access the storage units.

Darren was very helpful, Thank you .

There was a lot of change of staff ,but they all tried to be as helpful as they could

I've had a number of issues w/ my storage unit which is very disappointing, but Kimberly made the experience so much better by really working with me to resolve the issue. thank you to Kimberly!

Friendly helpful staff.

They doing good job and help with me about help with price and explain of miles and return back time schedule..they are great take care of people

I was pleased with my storage experience.

Judy B was very helpful and friendly . I used the storage room for 3 years and it was clean and dry and everything was just like it was the day I left it.

Will never use uhaul again these questions do not pertain to real services that were performed.

Facility is not large enough for multiple vehicles.Had rat traps in the storage unit.Not climate controlled.Not lighting inside storage unit.

Parking is horrible

Representative went above and beyond

No email response except when it included money. No information on corporate management no fee waivers things missing from unit of over 3 years.im sorry to say this is not communication or secure

It's been over a week and I am still waiting for my refund