Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guys are wonderful just love them very nice and friendly
TONYALATRICE I.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Earl P.
Rating:
5.0
Customer did not leave a comment.
RANDOLPHS W.
Rating:
5.0
Customer did not leave a comment.
THOMAS B.
Rating:
5.0
Customer did not leave a comment.
Raven R.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID M.
Rating:
5.0
Darren was courteous and very helpful.
Russell F.
Rating:
4.0
Customer did not leave a comment.
MASHUK A.
Rating:
5.0
Staff was very nice and helpful and just sweet
TONYALATRICE I.
Rating:
5.0
Customer did not leave a comment.
PHILIP SIDNEY D.
Rating:
5.0
Customer did not leave a comment.
ATISHLUWNEA W.
Rating:
2.0
Better customer service...charged me even tho I put more than enough gas when returning the truck still got fuel charge. Had a bunch of hidden fees that was never explained. Terrible and won't use their service again.
KENNETHLAMONT M.
Rating:
5.0
Customer did not leave a comment.
MARILYNADAMS F.
Rating:
5.0
Customer did not leave a comment.
Shane S.
Rating:
5.0
Customer did not leave a comment.
Nicole P.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
PHILLIP L.
Rating:
3.0
Customer did not leave a comment.
Tiffany W.
Rating:
5.0
Customer did not leave a comment.
TORAN B.
Rating:
5.0
Customer did not leave a comment.
PATRICK D.
Rating:
4.0
Customer did not leave a comment.
EDWARDJULIUS W.
Rating:
5.0
Great customer service
CRYSTALCARTER C.
Rating:
3.0
Customer did not leave a comment.
CARNESHALYNN W.
Rating:
3.0
Some of your staff were very helpful but some where not customer service friendly and not helpful when I was trying to access my unit. I had to ask several times to move a Uhaul vehicle to access your parking bay to unload my vehicle.
Robert B.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
GARYCLARENCE C.
Rating:
5.0
Customer did not leave a comment.
Gregory B.
Rating:
5.0
Customer did not leave a comment.
KEVINLEE M.
Rating:
5.0
Customer did not leave a comment.
JACQUELINEMOORE P.
Rating:
1.0
Thoroughly check equipment when returned, I picked up a rental that had roaches in it. Got all in my stuff now I have to bomb my storage and it came out as I was setting my stuff up for an event. Very embarrassing!
ANGELAMARIE K.
Rating:
5.0
Always awesome! Thanks!!
ELSABEJOHNSON D.
Rating:
5.0
Customer did not leave a comment.
Christy E.
Rating:
5.0
Customer did not leave a comment.
CRYSTALDENISE R.
Rating:
5.0
Very nice employees
TELENIA G.
Rating:
5.0
Staff was SUPERB! The truck I actually rented developed a Tire Sensor problem and right before I returned it the display read that I needed to add air to the left RR tire??? I was very pleased with everything else! The per mile charge was a bit high but, when you need a truck to move items-you're stuff with a hefty per mile charge.
Karen H.
Rating:
5.0
Customer did not leave a comment.
Jaime E.
Rating:
3.0
Customer did not leave a comment.
Thomas B.
Rating:
5.0
Darren and Paul have excellent customer service! I have been renting from U-Haul twice a month for my business for over a year now and not one time have they failed to present excellent customer Service!
I recommend U-Haul Riverside to all my business partners, clients. and families!
Cynthia T.
Rating:
3.0
Area is very small for access and egress. Really have to watch closely in order not to hit anything with truck / trailer.
WILLIAMREESE W.
Rating:
5.0
Any troubles was handled quickly and resolved to my satisfaction Thank Randell
Sandra H.
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First Impressions
Rating:
1.0
Make sure trailer light connections are hooked up.
JEANNINE M.
Rating:
5.0
Customer did not leave a comment.
OSCARGUILLERMO I.
Rating:
5.0
Customer did not leave a comment.
JAZMINECHARNAE W.
Rating:
4.0
Customer did not leave a comment.
ALFONZIAMOORE I.
Rating:
5.0
Customer service at this location is outstanding always polite and attention to detail. Gas refuel.millage and condition of return noticed as I feel very content to leave keys and walk away as very busy location.
Same busy yet very efficient staff THK YU
VERONICA J.
Rating:
5.0
Nothing, the employee was an outstanding individual who helped us a great deal and made everything seamless.
Peter K.
Rating:
5.0
Everything was easy for returning the truck. The staff was friendly. The only issue was the rental trailers blocked your vision when trying to exit into on coming traffic.
thomas M.
Rating:
5.0
Customer did not leave a comment.
JERRYALBERT P.
Rating:
5.0
Customer did not leave a comment.
WESLEY H.
Rating:
5.0
Drop off went very smoothly and personnel were prompt and friendly.
KEITHJUDD S.
Rating:
5.0
Customer did not leave a comment.
nicole m.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
HARRYEMERSON T.
Rating:
5.0
The two young men I worked with were very helpful, pleasant and efficient. No improvements are needed.
MADELEINEMAUREEN S.
Rating:
5.0
Customer did not leave a comment.
CONNERCHRISTIAN K.
Rating:
3.0
Customer did not leave a comment.
Nicole M.
Rating:
5.0
Nothing
CAROLEDMONDS L.
Rating:
4.0
Customer did not leave a comment.
SAMUELGARRETT C.
Rating:
5.0
Continue to give great service
ANTONIOALVIN A.
Rating:
2.0
Customer did not leave a comment.
Dwight S.
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First Impressions
Rating:
4.0
Customer did not leave a comment.
ERNIE B.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quentin K.
Rating:
5.0
The whole staff is friendly and professional; that is not always the case in some places.
Antonia M.
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First Impressions
Rating:
3.0
Customer did not leave a comment.
DAVID T.
Rating:
4.0
Increase the lot size a little bit cramped
CALVINBEN H.
Rating:
5.0
Nothing I can see now
FREDERICKDUSHION M.
Rating:
4.0
Customer did not leave a comment.
Lecriece T.
Rating:
5.0
Customer did not leave a comment.
LATOSHARENEE P.
Rating:
5.0
Excellent service from the staff in the Danville, Va location.
What I was not too happy about is that the computer system was down the entire day 5/1/2021. This really was a big inconvenience for us. I think there should be a back plan for when the system is down.... you never know when computers will go down, the business should still be able to function...
Lisa S.
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First Impressions
Rating:
3.0
Customer did not leave a comment.
LARRYLEE J.
Rating:
5.0
Very Customer Service oriented. Was a pleasure to deal with the Staff. All were very knowledgeable.
Kimberly H.
Rating:
5.0
Customer did not leave a comment.
LETITIAMICHELLE C.
Rating:
5.0
Staff were extremely professional and polite at pick up and drop off. Best experience I have ever had at this location. Thanks!
BOBBY B.
Rating:
5.0
Customer did not leave a comment.
Michelle C.
Rating:
3.0
Too expensive
LATASHANICOLE H.
Rating:
1.0
They had my order wrong. I had to wait 2 1/2 hours. I've used U-Haul since March 2021 for my storage and the experience was mishandled everytime, either in person or thru customer service.. Had to go thru Regional to correct it all. To be #1 in the moving business, I'm very DISAPPOINTED in U-Haul. Y'all gotta do better.
ZENOBIA L.
Rating:
2.0
Gas tank almost empty. Low tire pressure indicated when picked up. When I asked about it, clerk said it was a bad relay. Had to park across street of busy highway due to lot placement.
I put $10 in the tank in order to return it 4 hours early and still got charged more for mileage. Take the $19.95 rental off the side of truck if actual light duty use costs over $100.
John M.
Rating:
5.0
A bigger location for more parking space
Elsie L.
Rating:
5.0
Customer did not leave a comment.
JAMES P.
Rating:
5.0
Nothing
MARILYNADAMS F.
Rating:
5.0
Customer did not leave a comment.
PARKEREBAN P.
Rating:
4.0
Customer did not leave a comment.
Bridget R.
Rating:
5.0
Manager was very helpful and professional.
Anthony B.
Rating:
4.0
The manager and staff were very helpful. This location has very limited parking and makes it difficult getting in and out.
JERRYALLEN P.
Rating:
2.0
The oil light was on and it was running rough didn't want to pick up no speed and it was dirty in the inside bottles under the seat
PAULALEXANDER P.
Rating:
5.0
Customer did not leave a comment.
JOHNNYRUEL M.
Rating:
2.0
They were very rude, not helpful at all, kept asking if I was sure this was the place
MARIA D.
Rating:
5.0
Continue the customer care services you provide each person as the experiences I have had so far is remarkable. This includes truck rentals, storage units access and packing products supplies.
I have used U Haul for personal and business for more than 20 years in several states and locations, by far this is one of the best overall experiences for me with your U Haul Storage Facilities & Services.
VERONICA J.
Rating:
5.0
The gas in the tank at time of rental was not as represented in the paperwork, so I returned the truck with what was in it at time of rental and was charged an extra 24.50. Other than that all was good.
THOMASCONNELL W.
Rating:
5.0
Customer did not leave a comment.
KATHY E.
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Overall Experience
Rating:
5.0
Great customer service ðŸ‘👌ðŸ‘
SHAHARRAN D.
Rating:
4.0
Customer did not leave a comment.
EMMALINEELIZABET F.
Rating:
5.0
😊
Timothy W.
Rating:
3.0
I expected to be given a run down on what was going to happen once I dropped off the uhaul but that did not happen. I had to pry the information of the clerk.
Norah H.
Rating:
5.0
Great service
MONTRELWYLIE S.
Rating:
5.0
Customer did not leave a comment.
COREYLAMONT B.
Rating:
5.0
None
BARRYPERNELL M.
Rating:
1.0
Every time you call, they put you on hold for a long time. But when you go there, everyone is on their phone? Everyone has the attitude of doing just enough to get by. I would never recommend this location.
KYLEBRADY B.
Rating:
4.0
Customer did not leave a comment.
KATHERINELOUISE N.
Rating:
5.0
Customer did not leave a comment.
JAMESNEWTON S.
Rating:
5.0
Everyone was friendly and courteous.
CARNESHALYNN W.
Rating:
5.0
Customer did not leave a comment.
Christopher B.
Rating:
1.0
The
KIMBERLYDODSON T.
Rating:
4.0
Customer did not leave a comment.
ANTHONY F.
Rating:
3.0
I had to wait about 45 minutes because there was o ly 1 person working. Get more help!!!
Rebecca D.
Rating:
5.0
I had a good experience. But is was very pricey I thought for a 1 way trip. The associate that help me was very nice and knowledgeable.
APRILBARKER S.
Rating:
2.0
Train staff on customer service and how to talk to customers without attitude. Maintenance on vehicles would be great.
ANDREWTHOMAS S.
Rating:
5.0
Customer did not leave a comment.
CLAUDESMITH M.
Rating:
5.0
All was ready when I arrived for pickup, all took only a few minutes,
KARL M.
Rating:
4.0
Customer did not leave a comment.
Richard H.
Rating:
5.0
Customer did not leave a comment.
shannon L.
Rating:
4.0
Customer did not leave a comment.
ALBERTLAWRENCE K.
Rating:
5.0
Customer did not leave a comment.
LILLIEANN C.
Rating:
5.0
Customer did not leave a comment.
Carnesha F.
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First Impressions
Rating:
5.0
Thanks so much I will recommend this to any friend 👍🏾
Jimmy B.
|
Overall Experience
Rating:
5.0
Excellent Staff
Robert P.
|
Overall Experience
Rating:
4.0
My move-in went very well.
Thank you.
Eunita F.
|
First Impressions
Rating:
5.0
The service was impeccable. I cant say enough about the way we was treated with our U-haul experience.
Cassandra M.
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First Impressions
Rating:
3.0
Loading and unloading to the storage units is raised.. no ramps or anything to assist... moved a riding mower and washer dryer up some stairs ... luckily Uhaul rep last night assisted me with the riding mower
Bhrugeshbhai P.
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First Impressions
Rating:
5.0
The employee who helped me was great.
eric c.
|
First Impressions
Rating:
3.0
Didn't have 24 hour access and some employees that been there a while did not no what they were doing. Also it takes way too long to get things done the staff takes forever because half the time it dont be anyone running the inside. I caught the employee at BK when he was literally the only one there suppose to be running the store.need to do some things better
Ebony P.
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Larry H.
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Overall Experience
Rating:
5.0
Darren is amazing, great guy. Super helpful and kind.
Jennifer G.
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First Impressions
Rating:
4.0
Customer did not leave a comment.
TA'NIQUEDENISE M.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
teniger l.
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Overall Experience
Rating:
3.0
Short help. Took 2 hours to get a unit. I had reserved and was rented out to someone else.
In a pandemic. No one wore masks. Nightmare.
FRAN H.
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First Impressions
Rating:
5.0
Darren made my experience outstanding. He is very professional and makes sure your happy when the transaction is complete. I love it here. It very clean and would recommend this place to everyone that is in need of a storage space.
Kathy J.
|
First Impressions
Rating:
2.0
Facilities are not set up for moving. There is no ramp to be able to push your stuff up to get it up on the dock. You have to lift everything over a huge concrete wall. The lack of parking is absolutely ridiculous. UHaul trucks are packed in the parking lot like sardines. It is almost impossible to get a truck and trailer in the parking and be able to turn it around and leave when you are done. The front of the cement wall where you load and unload your stuff is slippery in front of the drain and is nasty with all of the trash sitting there in the water. Huge safety issue. We ended up leaving and going to another storage unit because we had to wait so long to back up to the dock to unload our things. UHaul really needs to find a better location within the city of Danville for the storage units. One where there is a ramp and you don't have to lift your furniture over a huge cement wall and there is plenty of space for the trucks to be parked and then for your customers to still be able to access the storage units.
Kassia W.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy W.
|
First Impressions
Rating:
5.0
Darren was very helpful, Thank you .
Williams a.
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tasha S.
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First Impressions
Rating:
4.0
Customer did not leave a comment.
CLARNETTA T.
|
Overall Experience
Rating:
5.0
There was a lot of change of staff ,but they all tried to be as helpful as they could
Holly R.
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Overall Experience
Rating:
4.0
I've had a number of issues w/ my storage unit which is very disappointing, but Kimberly made the experience so much better by really working with me to resolve the issue. thank you to Kimberly!
Julie L.
|
First Impressions
Rating:
5.0
Friendly helpful staff.
Lee H.
|
First Impressions
Rating:
5.0
They doing good job and help with me about help with price and explain of miles and return back time schedule..they are great take care of people
keresha h.
|
Overall Experience
Rating:
4.0
I was pleased with my storage experience.
Glen H.
|
Overall Experience
Rating:
5.0
Judy B was very helpful and friendly . I used the storage room for 3 years and it was clean and dry and everything was just like it was the day I left it.