Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is small for the amount of inventory. However, the great customer service we received made the difference. We will use this location again.
Renee B
Rating:
5.0
Customer did not leave a comment.
ANTHONY L
Rating:
5.0
Customer did not leave a comment.
Yvonne M
|
First Impressions
Rating:
4.0
The people were very friendly; I was extremely disappointed at having to pay a $100 deposit for paying with cash instead of using a card.
JUDITH R
Rating:
3.0
Customer support was good but I didn’t know that the brake light and turn signal didn’t work until I was well into my trip.
PRENTISS H
Rating:
5.0
Make sure the u-haul appnis working and the vehicle out to take better pictures of the vehicle.
TIMOTHY E
Rating:
3.0
The staff was very professional and helpful, but the location is immediately off of a very busy major highway. Trailers and truck are parked in a rather limited space and makes it difficult to maneuver.
LOWREY R
Rating:
5.0
Customer did not leave a comment.
DIMITRI V
Rating:
5.0
Customer did not leave a comment.
Heather W
Rating:
5.0
Customer did not leave a comment.
DAVID C
Rating:
5.0
Will rent again ,if i need to from UHaul of Danville Va .Good peoples thank you.
MABLE K
|
Overall Experience
Rating:
2.0
Please note that the reservation confirmation you receive from u-Haul is totally worthless. I had reserved a 15' truck from a Lynchburg location and paid for 2 dollies and 24 moving blankets. I didn't receive any of it! My reservation was changed to a 20' truck without notifying me. When I noticed the change and called, I was told they don't confirm the schedule until as late as 5 p.m. the day before the rental. I had to hire an Uber for my daughter to pick up a 15' truck an hour away in Danville. We didn't receive either of the dollies and none of the blankets. To add insult to injury, I have been charged $192 for "missing equipment" for the missing blankets on my final invoice. We had damage to some of our furniture because we had nothing to wrap them in and the movers had already arrived to load the truck. (To be fair, I was given an extra day for my inconvenience in having to travel to Danville, but that didn't come close to covering the aggravation or the damage incurred. )
LINDSEY K
Rating:
4.0
Location to pick up the trailer was an hour round-trip did not work for me. Had to call and help find a place or closer to my house to pick up the trailer. One hour round-trip to pick up Trailer was not good for me.
TIMOTHY M
Rating:
5.0
The transaction was fast and easy! I would suggest keeping things the way they are
NIKKI M
Rating:
5.0
Excellent customer service 👏
Felicia O
|
Overall Experience
Rating:
5.0
The young man helping us was great. The computer system was down and he had to use an alternative system. He checked the trailer and attached it to our truck.
GAYE C
Rating:
5.0
continue to be the true professionals that you are.
JEROME P
Rating:
4.0
Review the truck operations with the customer. Also cover the check-in process that requires photos. Need a little more help than just handing me the key.
The pick up location was supposed to be Timberlake Road in Lynchburg VA. Got an email late the night before that changed pick up locations to Danville - 75 minutes away. Very disappointed that a vehicle was reserved then had to spend 3 hours to pick it up. Mitzi from customer service did give me 10% off to cover gas usage to Danville and add extra usage miles to the truck.
GREGORY J
Rating:
5.0
Customer did not leave a comment.
EBONY S
Rating:
5.0
Wonderful staff
RAFAEL R
Rating:
5.0
Customer did not leave a comment.
hunt H
|
Overall Experience
Rating:
5.0
Will use again in the future.
LINDAGAIL J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LINDA B
Rating:
5.0
Thank you for the courtesy service 🙏 in every detail ,thanks again
Afioga T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JIMMY S
Rating:
5.0
They were courteous, professional, and helpful. The Danville location is AMAZING. 10 out of 10.
BRENDON B
Rating:
5.0
Customer did not leave a comment.
Donald G
|
First Impressions
Rating:
5.0
Smooth, easy deal, thanks
RUPERT C
Rating:
5.0
Customer did not leave a comment.
BRANDON C
Rating:
4.0
It was an easy process renting the truck.
JAMES Z
Rating:
5.0
Customer did not leave a comment.
GARY C
Rating:
5.0
We came down from Maine to house hunt and 2 days into our trip my husband broke down on 29. I was looking at a house with my agent, and was in charge of finding a rental. On a Saturday at 1500 there were no car rentals open. We needed a cargo van and 1 was available. There was a 2 day limit, so I had to call to extend and the staff was awesome. When I returned, I was told the system updated me to a weekly rental and I didn't owe extra for mileage.
All 3 staff members that I spoke with were absolutely awesome!
GAYNETTA M
Rating:
5.0
Customer did not leave a comment.
ANGELA S
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER S
Rating:
5.0
Customer did not leave a comment.
KATELYNN S
Rating:
5.0
Customer did not leave a comment.
KEONNA H
Rating:
4.0
Tight parking area.. The service attendant cleaned the trailer just before hookup as prior user left it dirty and greasy
DENZEL L
Rating:
4.0
There was supposed to be an appliance dolly with my rental but it was not there. I was not informed of this until I arrived to pick up the rental. They did not have any at the location.
Mason B
Rating:
3.0
Customer did not leave a comment.
Raynisha J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Steven W
Rating:
5.0
Customer did not leave a comment.
ANGELA R
Rating:
5.0
Customer did not leave a comment.
Shannon C
|
Overall Experience
Rating:
3.0
It seems like I was over charged. If the rental is 19.95 plus insurance is 15.00 even with the taxes doesn’t make it 53 dollars. It’s ok though. Never again.
TA-TIANAH S
Rating:
5.0
Customer did not leave a comment.
BRAYAN G
Rating:
5.0
Customer did not leave a comment.
daquanta p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RAYMOND R
Rating:
5.0
Customer did not leave a comment.
DIANA H
Rating:
5.0
Customer did not leave a comment.
Theresa J
Rating:
3.0
The employees were absolutely wonderful and did everything they could to assist. Our only issues were one there is no parking room at the Riverside location, and although the tow trailor lights worked upon hookup, the entire trio down eastern coast the trailor lights didn't work. I can't stress how dangerous and scary it was, and I had to follow behind in my car the entire trip. This is unacceptable.
JACK L
Rating:
5.0
Nothing everything was excellent especially the guys outstanding customer service
KENNETH R
Rating:
5.0
Good experience
JEFFREY S
Rating:
1.0
Customer did not leave a comment.
YASSINE M
Rating:
2.0
Customer did not leave a comment.
DAVID H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID C
Rating:
3.0
Engine Light came on. Check engine oil and antifreeze levels. Engine oil was at min on stick.
Truck was hard to shut.
U Haul 1-800 Road Service was great. Ensuring that I could back to rental location.
I would recommend this location after they get their new location up and running. Staff was great excellent. Lot is just too small no long term customer parking.
GREGORY R
Rating:
3.0
Parking lot extremely small but with that in mind staff was efficient to move traffic along. Well organized for the space
GARY G
Rating:
5.0
Customer did not leave a comment.
Quinton E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FREDERICK K
Rating:
5.0
Customer did not leave a comment.
Sandra S
Rating:
5.0
The staff were friendly and helpful.
justin r
|
First Impressions
Rating:
5.0
There lot was really pack with equipment, hardly any room to park and turn around
FREDERICK K
Rating:
5.0
Great people, and understanding deal with you.
MABLE K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher C
Rating:
4.0
Customer did not leave a comment.
JASON S
Rating:
5.0
Customer did not leave a comment.
BRYSON I
Rating:
5.0
Customer did not leave a comment.
ZEEVY M
Rating:
2.0
Customer did not leave a comment.
Travis L
Rating:
5.0
Customer did not leave a comment.
JAMES C
Rating:
5.0
Great customer service
NATASHA D
Rating:
5.0
Customer did not leave a comment.
JAMES G
Rating:
5.0
Great customer service for the time that I got there even with just two people working man they took time to explain to me about coverage and allowed me to know if I did not go over on mileage that I could possibly not have to spend as much.
FLORTRELL L
Rating:
5.0
Customer did not leave a comment.
Lyenal V
Rating:
5.0
Customer did not leave a comment.
PENNY S
|
First Impressions
Rating:
5.0
Drop off after hours is super easy! Thank you for that.
JULI R
Rating:
4.0
Staff member on site, very professional and efficient.
TERRY L
Rating:
5.0
Customer did not leave a comment.
SCOTT W
Rating:
4.0
Need more staff and directions followed. There is a definite lack of communication about procedures for storage units. Rental agreement and text I received stated a lock would be provided and left in the unit and this was not done. Front desk person had to call his supervisor even after I showed him the text. Also your system did not update the drop off location to notify receiving facility of our arrival
SANDRA K
Rating:
5.0
Customer did not leave a comment.
CARL C
Rating:
5.0
Clean windshields inside and out on a periodic basis. Mine was filthy. Otherwise, everything was great. Check-in went exceptionally well. The clerk took time to explain everything to me.
WILLIAM J
Rating:
5.0
Customer did not leave a comment.
SHERELL S
Rating:
5.0
Customer did not leave a comment.
JOHN W
Rating:
1.0
The tail lights of the trailer didn’t work, the whole thing had an electrical problem because it didn’t work when plugged in. The guy who gave it to me didn’t bother giving me another one, who knows if they even had another trailer like that, and even said “I won’t say anything” as if I was in some sort of trouble for taking a damaged product when I had no other choice.
CARLIE W
Rating:
5.0
It shouldn’t take so long to refund the deposit kept We kept the trailer less than 18hrs and should’ve been given a refund immediately not have to wait several days for it. Just like when u buy an item at a store and return it, it’s credited can’t my debit or credit card immediately not days later.
BRIAN R
Rating:
4.0
nome
EDNA F
Rating:
4.0
Staff was great and the trailer I got pulled nicely.
CHAD D
Rating:
5.0
Customer did not leave a comment.
DEMETRICH S
Rating:
5.0
Every time I go there staff is friendly and very polite. They always meet expectations
FRANCISCO R
Rating:
5.0
good place to rent
STACEY M
Rating:
4.0
Customer did not leave a comment.
STEPHENIA J
Rating:
5.0
Give the employee who helped us a raise for being so great
Carley R
Rating:
5.0
The experience was simple from beginning to end!!! The associate took her time to explain everything and answer all my questions! She was very patient and informative! I appreciate her for making the experience as painless as possible! I felt confident in the vehicle, its reliability and the return process all because of her! I hate that I don’t get her name but she works at the Danville Va. office and I came it Friday around 12 to reserve! Pick up Saturday also went well and the drop off process in Jacksonville! I had a great UhAul experience overall and reasonable for what we needed it for!! Highly satisfied
TASIA A
Rating:
3.0
clean the trailers, make sure they ink to print out receipt and charge the right prices cost me 140.00 for a couple of hours
DAVID M
Rating:
5.0
Forgot to give me a dolly.
RODNEY P
Rating:
4.0
The young man that assisted me and many others the morning of November 30th was very polite and professional. He’s an asset to the company. My reasoning for 4 stars is that the location was quite busy and was not staffed appropriately.
BRANDON D
Rating:
5.0
Service was EXCELLENT, as usual. Thanks guys!
JONATHAN R
Rating:
4.0
The location seemed like it was overloaded with product on the inside and outside. The parking lot was confusing as to where to park my personal vehicle, while I waited to check in the truck. The space for equipment was limited, but I was able to secure a spot. I believe that the space outside needs to be expanded to safely navigate the vehicles and the parking needs to be clearly marked. The agent who assisted me was wonderful.
ORLANDO B
Rating:
5.0
Great customer service from both parties I dealt with. The area I had to put my items was clean.
CHINETTA S
|
First Impressions
Rating:
3.0
The van said needed a oil change and tire sensor. I would barley go at times. Then the return process was difficult do to poor communication and lack of training on employee said.
CHRISTOPHER H
Rating:
5.0
Nothing the staff was exceptionally knowledges and friendly. Offering a hand helping hook up equipment and set me up safely. 10/10
MACON A
Rating:
5.0
Nothing
Theresa J
Rating:
5.0
Customer service was knowledgeable and polite.
OLA J
Rating:
5.0
Employees were very friendly and helpful.
RONNIE D
Rating:
5.0
The customer service from Omari, Maddie and Josh is tremendous. You won't find nicer, more qualified people anywhere. This day and time it's very difficult to find good customer service!!
The Danville VA location is great and the 3 employees mentioned in my comments are great. So these people and this location get 5 stars from me.
BENNIE C
Rating:
3.0
I reserved an appliance dolly and they let the customers in front of me without a reservation get it and when I got to the counter they didn't have anymore. They also told me AFTER they closed out my bill that i could have saved money.by upgrading my equipment because I was trading out a smaller truck for a larger one but then told me they couldnt give me the discount because they had already closed out the previous order and that they couldn't apply the discount to the new order. Also I drive an hour to pick up a uhaul van a few days ago and I chose the electronic check in only to arrive and be unable to check in because your app was unable to recognize and scan my virginia license
ELIJAH C
Rating:
5.0
He was very polite young man he was very helpful
LEMETTRIS T
Rating:
5.0
Josh and Maddie were so nice to deal with. No problems with equipment or anything. I will be using U-haul again at the end of this week. Just a very pleasant experience all around.
Thank you U-haul for great customer service.
BENNIE C
Rating:
4.0
Customer did not leave a comment.
LORNE M
Rating:
3.0
Customer did not leave a comment.
LORNE P
Rating:
5.0
Customer did not leave a comment.
CHANCEY H
Rating:
4.0
Customer did not leave a comment.
ANNA K
Rating:
4.0
Customer did not leave a comment.
SCOTT B
Rating:
4.0
Check vehicle exterior lighting
GEORGE B
Rating:
3.0
Tell them exactly how much it cost to rent a 20.00 truck that is only going 50 miles because it was 25 miles up and 25 miles back
SHEILA C
Rating:
5.0
Customer did not leave a comment.
Alfrieta B
Rating:
5.0
Josh was excellent. He answered all of my questions and even drove the truck across the busy street to where my car was parked.
JESSICA M
Rating:
4.0
Customer did not leave a comment.
Tyreese W
Rating:
4.0
Customer did not leave a comment.
ernestine g
|
Overall Experience
Rating:
5.0
Everything was wonderful and the staff was always helpful!
michael o
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ellen L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ETRULIA P
|
Overall Experience
Rating:
4.0
Even though you may remove your items completely before the month is completed you will not receive a pro rated refund from UHaul so they may double dip. You have already paid for the month but now have found a home for you to belongings and can move them out early, UHaul gives you no money back and another person can assume your rental paying UHaul for the full month so they have your money plus the new patron coming in. A rip off I will never store with UHaul again. Travis at this specific location was a big help to this old 74 year old woman trying to move a pedestal queen size frame and mattress. He was quite the gentleman and very very respectful. Very pleased to have met him! He even helped back my truck to the loading dock for me.
Andrea h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ellen L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Erin R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cassandra W
|
Overall Experience
Rating:
4.0
The part where the lock goes needs to be adjusted to make it easier to place the lock on it.
Rhynecor i
|
Overall Experience
Rating:
5.0
They have got to do something about the parking situation. Many times I was unable to access my unit because I couldn't even get into the parking lot. This is my only complaint!
Leslie B
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Whitney L
|
Overall Experience
Rating:
2.0
I’m concerned about the possibility of rodent problems. My unit has Opening in the floor, and Box as you walk in. Is the unit completed? It appears that there is no walls installed. I’m familiar with UHaul in Bronx NY. All units had walls/sheet rock.
dorothy j
|
First Impressions
Rating:
4.0
Door hardware on 178 has problems. Holes don't line up, so hard to get lock on. Hardware also has nuts that are reachable and could be removed to bypass lock.
Everything else was good.
Steven L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Montia F
|
Overall Experience
Rating:
4.0
I found mice droppings in my unit 316 but I did not complain the unit mostly clean and entire building was cleann and tidy
Andrea h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven L
|
First Impressions
Rating:
5.0
Very good with all of my help
MICHAEL H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Latunia T
|
First Impressions
Rating:
4.0
Code entrance devices were not working when we first rented the storage unit. Later OK.
Dollies worked well and storage unit was fine.
Steven L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sandra B
|
Overall Experience
Rating:
5.0
The people that work there look great, courteous, and very helpful
jessica w
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Hakeem H
|
Overall Experience
Rating:
3.0
The code to enter doesn't work. I will h to go there while office staff is t. Very inconvenient for 95 dollars a month.
Vernice A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
charlene j
|
Overall Experience
Rating:
5.0
Online service was 100 percent satisfactory. I just wanna say I attempted the same request in store and had the worst experience ever. If it wasn’t for online services this survey would have been the total opposite. So thanks to online support
Deshondria D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
emma w
|
Overall Experience
Rating:
1.0
Staff customer service was horrible. There is absolute no trust my lost was cut off my unit and they put there own lock on without informing me.
Iveline B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ebony C
|
Overall Experience
Rating:
5.0
The staff was very friendly and always ready to help.Thank yall.
Zina B
|
Overall Experience
Rating:
4.0
We had a bumpy start but after that it was. A gd place to have my property and appreciate you all. And also I appreciate how you all worked with me during my use of your storage unit thank you so much fot
maudia s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hakeem H
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Stacey M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mary I
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mark M
|
Online Move In
Rating:
4.0
U-Haul was a great storage place for me at first, but the price kept going up, so I had to move.
SYLVIA F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BARRYPERNELL M
|
Overall Experience
Rating:
5.0
Most of all, the items I had in storage were well kept! Nothing was damaged!
Cynthia E
|
Overall Experience
Rating:
1.0
I could not have had a worse experience. When I arrived at the building the dock was blocked, so I was unable to move into the unit. When I called customer service, I was transferred to the GM’s VOICE MAIL. So not only was I not able to move my items into the storage unit, I had to put more miles on the rental truck, at a cost of like $2?? a mile, and spend two more hours unloading everything I had spent two hours loading into the truck. On top of this U-HAUL CHARGED ME TWICE. I spent HOURS on the phone with various customer service people, to no avail. My money is being held hostage because this company will not release the hold they have on the SECOND charge. It is 2 days later and I have yet to have a phone call returned from the facility. So, I am out $500 for renting a truck that had less than one hundred miles put on it and my house is full of all the items I couldn’t place in the storage unit. I’m a LITTLE upset. Thanks for coming to my TED talk on what awful customer service looks like!
Robyn S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
CAROLLOUISE D
|
Overall Experience
Rating:
5.0
It was love
Shernitha M
|
First Impressions
Rating:
5.0
Josh was awesome! Above and beyond in his customer service. I wasn’t surprised. Darren runs a great store!
Kaysee M
|
First Impressions
Rating:
5.0
The storage rent kept increasing!!!😭
RHONDAMORTON H
|
Overall Experience
Rating:
5.0
Ty all for everything
Michael H
|
First Impressions
Rating:
5.0
Mr. Bennett is a well-balanced results oriented business man. I would recommend him to friends and family.
Jamie T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janice F
|
First Impressions
Rating:
4.0
This week, a small cabinet unit was secured to separate the last of my late parents' items from my storage. ....continuing to downsize. U-haul has been an essential element for this effort.
Cheryl M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dorothy E
|
Overall Experience
Rating:
3.0
Disappointed, inconvenienced at not able to store motorcycle on a ground level. Not informed on dock/ 5 steps high storage level. U-Haul initially informed that motorcycles storage was required.
Rose T
|
First Impressions
Rating:
3.0
I was assigned unit 24. I hired moving help through Uhaul. When got to the unit, it was full of furniture. They then told me to go to unit 25, which was also full of furniture. I was then assigned a smaller unit. When we got thereit had a lock on it. Then lock was remover and we were able to move in. The smaller unit barely held the things I had to store. I resllg needed the 8x8. And, with all of the moving around, I hadbyonpay for an extra hour for the helpers.
Allen H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
stacey m
|
Overall Experience
Rating:
5.0
The representatives are awesomel!!! they always answer all my questions and was willing to assist me with any I needed and set all my expectations!!’
Pamela M
|
Overall Experience
Rating:
2.0
I'm Gregory Gwynn and I have been in the hospital for four months and 10 days. Two open heart surgeries and COVID. I was spoken to rudely by a associate about my past due balance. Haven't had access to my cell phone for some time and my items in my storage unit was sold from under me and I'm very displeased with the outcome. I didn't have any control of what happened to me and been on my death bed for months and to survive and overcome this just to have all my belongings sold. My memories of dead family members priceless can't be replaced I might as well died to loose the memories of my dead child,mother, grandma. I'm hurt.
Gregory G
|
Overall Experience
Rating:
2.0
Harrasment if you are one day late .Excessive late fee rat droppings and torn up shreds of belongings in unit.There were roaches on the outside of other units. How can I receive a refund on some of my items I was unable to salvage?
Tasha S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dexter D
|
First Impressions
Rating:
5.0
Very professional and helpful.
LINDAGAIL J
|
First Impressions
Rating:
5.0
We really appreciate all that yall do thanks for everything
jessica w
|
First Impressions
Rating:
2.0
The staff at this location are EXTREMELY unprofessional…I had to listen to use of profane language and personal phone calls during the mist of my transaction…policy for storage is ridiculous…why do you have to pay for a full month even if u dont need all that time and no REFUNDS…I hope to NEVER have to use this company again
Melissa J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jovan J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUSTIN M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mikaela W
|
Overall Experience
Rating:
5.0
It was very clean
Amanda F
|
First Impressions
Rating:
5.0
Thanks for your service
SHERMAN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shanika B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melissa J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shanika B
|
First Impressions
Rating:
5.0
Na
Natalie D
|
Overall Experience
Rating:
5.0
My storage unit was for 1 1:2 years never had any problem
Sandra H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Leslie B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elesha S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
claude a
|
Overall Experience
Rating:
5.0
Na
Natalie D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rosangel b
|
Overall Experience
Rating:
5.0
Everything was great until I got all my things an they charge me another month
JESSICA V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Penny B
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Harold G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John H
|
First Impressions
Rating:
4.0
The only problem I had was when your driving the truck it's had to get the gears to change when you going down hill and a up hill cline, the sound of the greats changing was so loud and it took a moment for the speed to go where you need it to be in order to keep up the the traffic. Other then that it was a good trip from Phoenix to Virginia. Thank you.
Rennell G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LYDIA G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
kimberly w
|
First Impressions
Rating:
5.0
Q was amazing. Thank you Q for the best hassle free service ever.
Nicole T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John M
|
First Impressions
Rating:
5.0
The staff was very knowledgeable and helpful. They were friendly and helped me maintain a positive attitude. It was quick and easy to do all I had to do. They are an A1 saff
Leslie B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Les B
|
Overall Experience
Rating:
5.0
I'm well satisfied
JOYCEANN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sherrell w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiffany B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VIOLETWARNER S
|
First Impressions
Rating:
5.0
Great staff!!!
Troy G
|
Overall Experience
Rating:
5.0
The staff were well above excellent. Very helpful, making sure that the renters felt safe and secure of property. Each staff workers got along well with each other. They are well knowledge of their position & anything that you need to know. I need an extra hand with loading my property into the unit they took their time & they deliberated very well. I would recommend my friends, family, strangers & my enemies if they are nearby or in city & need a store their property, go toDainesville Riverside in Virginia.
Pamella B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
latarsha w
|
Overall Experience
Rating:
5.0
The staff that helped me get the unit went above and beyond to help me get a unit at the last minute when I was stuck in a tough spot. He could not have been more considerate, respectful, and willing to help me get what I needed. Move-out was the easiest process.
Kaylee S
|
Overall Experience
Rating:
5.0
My representative was awesome!
Tiffany B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TIFFANY Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marcellous R
|
Overall Experience
Rating:
5.0
Will use again. Thanks
Ashley M
|
First Impressions
Rating:
1.0
Both (2) of my storage units were water damaged and molded from a leak at this uhaul location! I was deployed with the U.S. Army at the time of this incident. I was not notified by email nor phone call that a leak had occurred in my specific units! The manager Darren Bennett even acknowledged that he was aware of the leak and failed to notify me. This is unacceptable to come back from serving your country and I had no furniture to furnish my house with!!!
Tiffany W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Diane S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tyeisha G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Duane D
|
First Impressions
Rating:
2.0
The only entrance I was shown was on a old loading dock for semi trucks, the U-Haul trucks are several feet lower than the dock so every thing has to be lifted up to get it into the building. The small area is normally filled with so many U-Haul trucks that you can't get in or out easily with a regular truck let alone try to pull a trailer in and out.
Michael L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tameika H
|
First Impressions
Rating:
4.0
The customer service was excellent...my only issue was having a hard time moving a dresser from the truck to the storage. I wish there was a ramp instead of just steps. Other than that everything was a smooth process.
TIFFANY Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mellinda c
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Laquita R
|
First Impressions
Rating:
5.0
Joshua & Omar went above & way out of their way making sure that I was able to get settle in. Very respectfully manner young man, making sure that the customer is satisfied.
Pamella B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TONITTA M
|
Overall Experience
Rating:
4.0
Great place nice guys
Janelle W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert B
|
First Impressions
Rating:
5.0
Just waiting for the 139.90 to be refunded per Josh. Other than that the whole team is wonderful and very caring and understanding
VANESSA L
|
First Impressions
Rating:
3.0
The new manager Darrin is a sweet heart and does his job very well he is a great leader and I would recommend him as a manager any day he not rude disrespectful or anything and he trys to help as best as he can
Brittany W
|
Overall Experience
Rating:
5.0
I love that I can access my storage locker 24/7 I work At night so I can just go by whenever I love it
Joey N
|
First Impressions
Rating:
1.0
Had an online reservation and the check in process till took over an hour and multiple attempts in person. The staff were helpful but I’m not a fan of the check in process. Storage rooms are also far away from the entrance so if you have a lot of things to store, it’ll take forever to put it away. Ended up going to the storage facility across the street, process took 5 mins.
Taylor A
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
PATRICIA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRAN H
|
Overall Experience
Rating:
5.0
Very good people
Malek A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LOUIS E
|
Overall Experience
Rating:
5.0
The guys are wonderful just love them very nice and friendly
TONYALATRICE I
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raven R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole P
|
First Impressions
Rating:
3.0
Some of your staff were very helpful but some where not customer service friendly and not helpful when I was trying to access my unit. I had to ask several times to move a Uhaul vehicle to access your parking bay to unload my vehicle.
Robert B
|
First Impressions
Rating:
5.0
Any troubles was handled quickly and resolved to my satisfaction Thank Randell
Sandra H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nicole m
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Dwight S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ERNIE B
|
Overall Experience
Rating:
5.0
The whole staff is friendly and professional; that is not always the case in some places.
Antonia M
|
First Impressions
Rating:
5.0
Excellent service from the staff in the Danville, Va location.
What I was not too happy about is that the computer system was down the entire day 5/1/2021. This really was a big inconvenience for us. I think there should be a back plan for when the system is down.... you never know when computers will go down, the business should still be able to function...
Lisa S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATHY E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARNESHALYNN W
|
First Impressions
Rating:
5.0
Thanks so much I will recommend this to any friend 👍🏾
Jimmy B
|
Overall Experience
Rating:
5.0
Excellent Staff
Robert P
|
Overall Experience
Rating:
4.0
My move-in went very well.
Thank you.
Eunita F
|
First Impressions
Rating:
5.0
The service was impeccable. I cant say enough about the way we was treated with our U-haul experience.
Cassandra M
|
First Impressions
Rating:
3.0
Loading and unloading to the storage units is raised.. no ramps or anything to assist... moved a riding mower and washer dryer up some stairs ... luckily Uhaul rep last night assisted me with the riding mower
Bhrugeshbhai P
|
First Impressions
Rating:
5.0
The employee who helped me was great.
eric c
|
First Impressions
Rating:
3.0
Didn't have 24 hour access and some employees that been there a while did not no what they were doing. Also it takes way too long to get things done the staff takes forever because half the time it dont be anyone running the inside. I caught the employee at BK when he was literally the only one there suppose to be running the store.need to do some things better
Ebony P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Larry H
|
Overall Experience
Rating:
5.0
Darren is amazing, great guy. Super helpful and kind.
Jennifer G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
TA'NIQUEDENISE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
teniger l
|
Overall Experience
Rating:
3.0
Short help. Took 2 hours to get a unit. I had reserved and was rented out to someone else.
In a pandemic. No one wore masks. Nightmare.
FRAN H
|
First Impressions
Rating:
5.0
Darren made my experience outstanding. He is very professional and makes sure your happy when the transaction is complete. I love it here. It very clean and would recommend this place to everyone that is in need of a storage space.
Kathy J
|
First Impressions
Rating:
2.0
Facilities are not set up for moving. There is no ramp to be able to push your stuff up to get it up on the dock. You have to lift everything over a huge concrete wall. The lack of parking is absolutely ridiculous. UHaul trucks are packed in the parking lot like sardines. It is almost impossible to get a truck and trailer in the parking and be able to turn it around and leave when you are done. The front of the cement wall where you load and unload your stuff is slippery in front of the drain and is nasty with all of the trash sitting there in the water. Huge safety issue. We ended up leaving and going to another storage unit because we had to wait so long to back up to the dock to unload our things. UHaul really needs to find a better location within the city of Danville for the storage units. One where there is a ramp and you don't have to lift your furniture over a huge cement wall and there is plenty of space for the trucks to be parked and then for your customers to still be able to access the storage units.
Kassia W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy W
|
First Impressions
Rating:
5.0
Darren was very helpful, Thank you .
Williams a
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tasha S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CLARNETTA T
|
Overall Experience
Rating:
5.0
There was a lot of change of staff ,but they all tried to be as helpful as they could
Holly R
|
Overall Experience
Rating:
4.0
I've had a number of issues w/ my storage unit which is very disappointing, but Kimberly made the experience so much better by really working with me to resolve the issue. thank you to Kimberly!
Julie L
|
First Impressions
Rating:
5.0
Friendly helpful staff.
Lee H
|
First Impressions
Rating:
5.0
They doing good job and help with me about help with price and explain of miles and return back time schedule..they are great take care of people
keresha h
|
Overall Experience
Rating:
4.0
I was pleased with my storage experience.
Glen H
|
Overall Experience
Rating:
5.0
Judy B was very helpful and friendly . I used the storage room for 3 years and it was clean and dry and everything was just like it was the day I left it.
JUDY P
|
Overall Experience
Rating:
3.0
Will never use uhaul again these questions do not pertain to real services that were performed.
Carlos L
|
Overall Experience
Rating:
1.0
Facility is not large enough for multiple vehicles.Had rat traps in the storage unit.Not climate controlled.Not lighting inside storage unit.
Carl H
|
Overall Experience
Rating:
3.0
Parking is horrible
Naima T
|
Overall Experience
Rating:
5.0
Representative went above and beyond
Tina A
|
Reservation
Rating:
2.0
No email response except when it included money. No information on corporate management no fee waivers things missing from unit of over 3 years.im sorry to say this is not communication or secure
VALERIE B
|
Overall Experience
Rating:
1.0
It's been over a week and I am still waiting for my refund
