Customer did not leave a comment.KEVINLEE M.
Customer Reviews for U-Haul Moving & Storage of Dan River
Danville, VA 24540
(W on Rt 58 from Rt 29 exit)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JACQUELINEMOORE P.
Thoroughly check equipment when returned, I picked up a rental that had roaches in it. Got all in my stuff now I have to bomb my storage and it came out as I was setting my stuff up for an event. Very embarrassing!ANGELAMARIE K.
Always awesome! Thanks!!ELSABEJOHNSON D.
Customer did not leave a comment.Christy E.
Customer did not leave a comment.CRYSTALDENISE R.
Very nice employeesTELENIA G.
Staff was SUPERB! The truck I actually rented developed a Tire Sensor problem and right before I returned it the display read that I needed to add air to the left RR tire??? I was very pleased with everything else! The per mile charge was a bit high but, when you need a truck to move items-you're stuff with a hefty per mile charge.Karen H.
Customer did not leave a comment.Jaime E.
Customer did not leave a comment.Thomas B.
Darren and Paul have excellent customer service! I have been renting from U-Haul twice a month for my business for over a year now and not one time have they failed to present excellent customer Service! I recommend U-Haul Riverside to all my business partners, clients. and families!Cynthia T.
Area is very small for access and egress. Really have to watch closely in order not to hit anything with truck / trailer.WILLIAMREESE W.
Any troubles was handled quickly and resolved to my satisfaction Thank RandellSandra H. | First Impressions
Make sure trailer light connections are hooked up.JEANNINE M.
Customer did not leave a comment.OSCARGUILLERMO I.
Customer did not leave a comment.JAZMINECHARNAE W.
Customer did not leave a comment.ALFONZIAMOORE I.
Customer service at this location is outstanding always polite and attention to detail. Gas refuel.millage and condition of return noticed as I feel very content to leave keys and walk away as very busy location. Same busy yet very efficient staff THK YUVERONICA J.
Nothing, the employee was an outstanding individual who helped us a great deal and made everything seamless.Peter K.
Everything was easy for returning the truck. The staff was friendly. The only issue was the rental trailers blocked your vision when trying to exit into on coming traffic.thomas M.
Customer did not leave a comment.JERRYALBERT P.
Customer did not leave a comment.WESLEY H.
Drop off went very smoothly and personnel were prompt and friendly.KEITHJUDD S.
Customer did not leave a comment.nicole m. | Overall Experience
Customer did not leave a comment.HARRYEMERSON T.
The two young men I worked with were very helpful, pleasant and efficient. No improvements are needed.MADELEINEMAUREEN S.
Customer did not leave a comment.CONNERCHRISTIAN K.
Customer did not leave a comment.Nicole M.
Customer did not leave a comment.SAMUELGARRETT C.
Continue to give great serviceANTONIOALVIN A.
Customer did not leave a comment.Dwight S. | First Impressions
Customer did not leave a comment.ERNIE B. | Overall Experience
Customer did not leave a comment.Quentin K.
The whole staff is friendly and professional; that is not always the case in some places.Antonia M. | First Impressions
Customer did not leave a comment.DAVID T.
Increase the lot size a little bit crampedCALVINBEN H.
Nothing I can see nowFREDERICKDUSHION M.
Customer did not leave a comment.Lecriece T.
Customer did not leave a comment.LATOSHARENEE P.
Excellent service from the staff in the Danville, Va location. What I was not too happy about is that the computer system was down the entire day 5/1/2021. This really was a big inconvenience for us. I think there should be a back plan for when the system is down.... you never know when computers will go down, the business should still be able to function...Lisa S. | First Impressions
Customer did not leave a comment.LARRYLEE J.
Very Customer Service oriented. Was a pleasure to deal with the Staff. All were very knowledgeable.Kimberly H.
Customer did not leave a comment.LETITIAMICHELLE C.
Staff were extremely professional and polite at pick up and drop off. Best experience I have ever had at this location. Thanks!BOBBY B.
Customer did not leave a comment.Michelle C.
Too expensiveLATASHANICOLE H.
They had my order wrong. I had to wait 2 1/2 hours. I've used U-Haul since March 2021 for my storage and the experience was mishandled everytime, either in person or thru customer service.. Had to go thru Regional to correct it all. To be #1 in the moving business, I'm very DISAPPOINTED in U-Haul. Y'all gotta do better.ZENOBIA L.
Gas tank almost empty. Low tire pressure indicated when picked up. When I asked about it, clerk said it was a bad relay. Had to park across street of busy highway due to lot placement. I put $10 in the tank in order to return it 4 hours early and still got charged more for mileage. Take the $19.95 rental off the side of truck if actual light duty use costs over $100.John M.
A bigger location for more parking spaceElsie L.
Customer did not leave a comment.JAMES P.
Customer did not leave a comment.PARKEREBAN P.
Customer did not leave a comment.Bridget R.
Manager was very helpful and professional.Anthony B.
The manager and staff were very helpful. This location has very limited parking and makes it difficult getting in and out.JERRYALLEN P.
The oil light was on and it was running rough didn't want to pick up no speed and it was dirty in the inside bottles under the seatPAULALEXANDER P.
Customer did not leave a comment.JOHNNYRUEL M.
They were very rude, not helpful at all, kept asking if I was sure this was the placeMARIA D.
Continue the customer care services you provide each person as the experiences I have had so far is remarkable. This includes truck rentals, storage units access and packing products supplies. I have used U Haul for personal and business for more than 20 years in several states and locations, by far this is one of the best overall experiences for me with your U Haul Storage Facilities & Services.VERONICA J.
The gas in the tank at time of rental was not as represented in the paperwork, so I returned the truck with what was in it at time of rental and was charged an extra 24.50. Other than that all was good.THOMASCONNELL W.
Customer did not leave a comment.KATHY E. | Overall Experience
Great customer service ðŸ‘ðŸ‘ŒðŸ‘SHAHARRAN D.
Customer did not leave a comment.EMMALINEELIZABET F.
I expected to be given a run down on what was going to happen once I dropped off the uhaul but that did not happen. I had to pry the information of the clerk.Norah H.
Great serviceMONTRELWYLIE S.
Customer did not leave a comment.COREYLAMONT B.
Every time you call, they put you on hold for a long time. But when you go there, everyone is on their phone? Everyone has the attitude of doing just enough to get by. I would never recommend this location.KYLEBRADY B.
Customer did not leave a comment.KATHERINELOUISE N.
Customer did not leave a comment.JAMESNEWTON S.
Everyone was friendly and courteous.CARNESHALYNN W.
Customer did not leave a comment.Christopher B.
Customer did not leave a comment.ANTHONY F.
I had to wait about 45 minutes because there was o ly 1 person working. Get more help!!!Rebecca D.
I had a good experience. But is was very pricey I thought for a 1 way trip. The associate that help me was very nice and knowledgeable.APRILBARKER S.
Train staff on customer service and how to talk to customers without attitude. Maintenance on vehicles would be great.ANDREWTHOMAS S.
Customer did not leave a comment.CLAUDESMITH M.
All was ready when I arrived for pickup, all took only a few minutes,KARL M.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.shannon L.
Customer did not leave a comment.ALBERTLAWRENCE K.
Customer did not leave a comment.LILLIEANN C.
Customer did not leave a comment.Carnesha F. | First Impressions
Thanks so much I will recommend this to any friend 👍🏾Jimmy B. | Overall Experience
Very helpful an professionalRANDY H.
Customer did not leave a comment.GARYLEON V.
Excellent StaffRobert P. | Overall Experience
Customer did not leave a comment.TOMMIEEDWARD F.
Customer did not leave a comment.Kamela M.
Very professional and informativeDORAMAE T.
Customer did not leave a comment.LESLIEMICHELLE C.
Customer did not leave a comment.James H.
Customer did not leave a comment.RONAPARKER D.
The girl that was working didn't do a good jobPAULETTE J.
Customer did not leave a comment.Jim A.
My move-in went very well. Thank you.Eunita F. | First Impressions
Customer did not leave a comment.Courtney P.
Customer did not leave a comment.ISLEY H.
Your employees are great. Funny, professional and efficient. Thanks for making my experience great.SHARMAINEKYLE P.
Excellent customer service!Cynthia T.
Customer did not leave a comment.SHELIALORI ANN H.
The customer service representative was awesome and very helpful in making sure that we were satisfied with the truck.FRANCESDELORES C.
Customer did not leave a comment.Khadijah D.
Customer did not leave a comment.Lynn D.
Customer did not leave a comment.PRINCESSALTHREA F.
The service was impeccable. I cant say enough about the way we was treated with our U-haul experience.Cassandra M. | First Impressions
A better area for bringing back the truck/vanSandra H.
Customer did not leave a comment.PATRICIAMOORE D.
Very friendly peopleCynthia B.
Loading and unloading to the storage units is raised.. no ramps or anything to assist... moved a riding mower and washer dryer up some stairs ... luckily Uhaul rep last night assisted me with the riding mowerBhrugeshbhai P. | First Impressions
The employee who helped me was great.eric c. | First Impressions
Didn't have 24 hour access and some employees that been there a while did not no what they were doing. Also it takes way too long to get things done the staff takes forever because half the time it dont be anyone running the inside. I caught the employee at BK when he was literally the only one there suppose to be running the store.need to do some things betterEbony P. | Overall Experience
Customer did not leave a comment.Larry H. | Overall Experience
Darren is amazing, great guy. Super helpful and kind.Jennifer G. | First Impressions
Customer did not leave a comment.TA'NIQUEDENISE M. | Overall Experience
Customer did not leave a comment.teniger l. | Overall Experience
Short help. Took 2 hours to get a unit. I had reserved and was rented out to someone else. In a pandemic. No one wore masks. Nightmare.FRAN H. | First Impressions
Darren made my experience outstanding. He is very professional and makes sure your happy when the transaction is complete. I love it here. It very clean and would recommend this place to everyone that is in need of a storage space.Kathy J. | First Impressions
Facilities are not set up for moving. There is no ramp to be able to push your stuff up to get it up on the dock. You have to lift everything over a huge concrete wall. The lack of parking is absolutely ridiculous. UHaul trucks are packed in the parking lot like sardines. It is almost impossible to get a truck and trailer in the parking and be able to turn it around and leave when you are done. The front of the cement wall where you load and unload your stuff is slippery in front of the drain and is nasty with all of the trash sitting there in the water. Huge safety issue. We ended up leaving and going to another storage unit because we had to wait so long to back up to the dock to unload our things. UHaul really needs to find a better location within the city of Danville for the storage units. One where there is a ramp and you don't have to lift your furniture over a huge cement wall and there is plenty of space for the trucks to be parked and then for your customers to still be able to access the storage units.Kassia W. | Overall Experience
Customer did not leave a comment.Timothy W. | First Impressions
Darren was very helpful, Thank you .Williams a. | Overall Experience
Customer did not leave a comment.Tasha S. | First Impressions
Customer did not leave a comment.CLARNETTA T. | Overall Experience
There was a lot of change of staff ,but they all tried to be as helpful as they couldHolly R. | Overall Experience
I've had a number of issues w/ my storage unit which is very disappointing, but Kimberly made the experience so much better by really working with me to resolve the issue. thank you to Kimberly!Julie L. | First Impressions
Friendly helpful staff.Lee H. | First Impressions
They doing good job and help with me about help with price and explain of miles and return back time schedule..they are great take care of peoplekeresha h. | Overall Experience
I was pleased with my storage experience.Glen H. | Overall Experience
Judy B was very helpful and friendly . I used the storage room for 3 years and it was clean and dry and everything was just like it was the day I left it.JUDY P. | Overall Experience
Will never use uhaul again these questions do not pertain to real services that were performed.Carlos L. | Overall Experience
Facility is not large enough for multiple vehicles.Had rat traps in the storage unit.Not climate controlled.Not lighting inside storage unit.Carl H. | Overall Experience
Parking is horribleNaima T. | Overall Experience
Representative went above and beyondTina A. | Reservation
No email response except when it included money. No information on corporate management no fee waivers things missing from unit of over 3 years.im sorry to say this is not communication or secureVALERIE B. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!