Customer Reviews for U-Haul Moving & Storage of Dan River

1034 reviews

2400 Riverside Dr   Danville, VA 24540
(W on Rt 58 from Rt 29 exit)

(434) 799-1730

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(434) 799-1730

2400 Riverside Dr
Danville, VA 24540
(W on Rt 58 from Rt 29 exit)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Nothing

MARILYNADAMS F. 
Rating:
5.0

Customer did not leave a comment.

PARKEREBAN P. 
Rating:
4.0

Customer did not leave a comment.

Bridget R. 
Rating:
5.0

Manager was very helpful and professional.

Anthony B. 
Rating:
4.0

The manager and staff were very helpful. This location has very limited parking and makes it difficult getting in and out.

JERRYALLEN P. 
Rating:
2.0

The oil light was on and it was running rough didn't want to pick up no speed and it was dirty in the inside bottles under the seat

PAULALEXANDER P. 
Rating:
5.0

Customer did not leave a comment.

JOHNNYRUEL M. 
Rating:
2.0

They were very rude, not helpful at all, kept asking if I was sure this was the place

MARIA D. 
Rating:
5.0

Continue the customer care services you provide each person as the experiences I have had so far is remarkable. This includes truck rentals, storage units access and packing products supplies. I have used U Haul for personal and business for more than 20 years in several states and locations, by far this is one of the best overall experiences for me with your U Haul Storage Facilities & Services.

VERONICA J. 
Rating:
5.0

The gas in the tank at time of rental was not as represented in the paperwork, so I returned the truck with what was in it at time of rental and was charged an extra 24.50. Other than that all was good.

THOMASCONNELL W. 
Rating:
5.0

Customer did not leave a comment.

KATHY E.  |  Overall Experience 
Rating:
5.0

Great customer service 👏👌👍

SHAHARRAN D. 
Rating:
4.0

Customer did not leave a comment.

EMMALINEELIZABET F. 
Rating:
5.0

😊

Timothy W. 
Rating:
3.0

I expected to be given a run down on what was going to happen once I dropped off the uhaul but that did not happen. I had to pry the information of the clerk.

Norah H. 
Rating:
5.0

Great service

MONTRELWYLIE S. 
Rating:
5.0

Customer did not leave a comment.

COREYLAMONT B. 
Rating:
5.0

None

BARRYPERNELL M. 
Rating:
1.0

Every time you call, they put you on hold for a long time. But when you go there, everyone is on their phone? Everyone has the attitude of doing just enough to get by. I would never recommend this location.

KYLEBRADY B. 
Rating:
4.0

Customer did not leave a comment.

KATHERINELOUISE N. 
Rating:
5.0

Customer did not leave a comment.

JAMESNEWTON S. 
Rating:
5.0

Everyone was friendly and courteous.

CARNESHALYNN W. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
1.0

The

KIMBERLYDODSON T. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
3.0

I had to wait about 45 minutes because there was o ly 1 person working. Get more help!!!

Rebecca D. 
Rating:
5.0

I had a good experience. But is was very pricey I thought for a 1 way trip. The associate that help me was very nice and knowledgeable.

APRILBARKER S. 
Rating:
2.0

Train staff on customer service and how to talk to customers without attitude. Maintenance on vehicles would be great.

ANDREWTHOMAS S. 
Rating:
5.0

Customer did not leave a comment.

CLAUDESMITH M. 
Rating:
5.0

All was ready when I arrived for pickup, all took only a few minutes,

KARL M. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

shannon L. 
Rating:
4.0

Customer did not leave a comment.

ALBERTLAWRENCE K. 
Rating:
5.0

Customer did not leave a comment.

LILLIEANN C. 
Rating:
5.0

Customer did not leave a comment.

Carnesha F.  |  First Impressions 
Rating:
5.0

Thanks so much I will recommend this to any friend 👍🏾

Jimmy B.  |  Overall Experience 
Rating:
5.0

Very helpful an professional

RANDY H. 
Rating:
4.0

Customer did not leave a comment.

GARYLEON V. 
Rating:
5.0

Excellent Staff

Robert P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOMMIEEDWARD F. 
Rating:
5.0

Customer did not leave a comment.

Kamela M. 
Rating:
5.0

Very professional and informative

DORAMAE T. 
Rating:
5.0

Customer did not leave a comment.

LESLIEMICHELLE C. 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Customer did not leave a comment.

RONAPARKER D. 
Rating:
1.0

The girl that was working didn't do a good job

PAULETTE J. 
Rating:
4.0

Customer did not leave a comment.

Jim A. 
Rating:
4.0

My move-in went very well. Thank you.

Eunita F.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Courtney P. 
Rating:
5.0

Customer did not leave a comment.

ISLEY H. 
Rating:
5.0

Your employees are great. Funny, professional and efficient. Thanks for making my experience great.

SHARMAINEKYLE P. 
Rating:
5.0

Excellent customer service!

Cynthia T. 
Rating:
5.0

Customer did not leave a comment.

SHELIALORI ANN H. 
Rating:
4.0

The customer service representative was awesome and very helpful in making sure that we were satisfied with the truck.

FRANCESDELORES C. 
Rating:
5.0

Customer did not leave a comment.

Khadijah D. 
Rating:
5.0

Customer did not leave a comment.

Lynn D. 
Rating:
5.0

Customer did not leave a comment.

PRINCESSALTHREA F. 
Rating:
5.0

The service was impeccable. I cant say enough about the way we was treated with our U-haul experience.

Cassandra M.  |  First Impressions 
Rating:
4.0

A better area for bringing back the truck/van

Sandra H. 
Rating:
5.0

Customer did not leave a comment.

PATRICIAMOORE D. 
Rating:
5.0

Very friendly people

Cynthia B. 
Rating:
1.0

I turned my truck back in the same day and they still charged me for another day. I turned it in this Monday at 7:20 pm . I got the truck at 2:00 pm that same.Also I haven't gotten my refund yet.

KHRISCATINA B. 
Rating:
5.0

Customer did not leave a comment.

HUGH F. 
Rating:
1.0

Customer did not leave a comment.

LINDAEARLENE G. 
Rating:
3.0

Customer did not leave a comment.

Bhrugeshbhai P. 
Rating:
3.0

Loading and unloading to the storage units is raised.. no ramps or anything to assist... moved a riding mower and washer dryer up some stairs ... luckily Uhaul rep last night assisted me with the riding mower

Bhrugeshbhai P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
1.0

The truck is dangerous. Needs alignment ended up spending $95 for 2 hours rental. This is rip off. I will write a letter to .whoever over U-Haul. This was awful

Samelia W. 
Rating:
1.0

Customer did not leave a comment.

LIBRALASHAE W. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
3.0

I made a reservation for a 19$ truck but was charged $29 so I mad because I was over charged 10$. I was told it would be refunded but I'm still waiting.

Etta B. 
Rating:
5.0

The employee who helped me was great.

eric c.  |  First Impressions 
Rating:
5.0

Excellent customer service. The trailer I reserved was clean and ready to go. The staff was incredibly helpful. Would definitely use this company again.

Joshua S. 
Rating:
3.0

Didn't have 24 hour access and some employees that been there a while did not no what they were doing. Also it takes way too long to get things done the staff takes forever because half the time it dont be anyone running the inside. I caught the employee at BK when he was literally the only one there suppose to be running the store.need to do some things better

Ebony P.  |  Overall Experience 
Rating:
4.0

Make 100% sure that all the equipment on car trailer is in working condition

JOHN M. 
Rating:
5.0

Nothing good service thank you

STANLEYMCANTHORY H. 
Rating:
4.0

Customer did not leave a comment.

Larry H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARTHA T. 
Rating:
1.0

Truck would not start after we got loaded. I had to put a battery charger on truck for 12 hours before it would crank. Then it died again. They trying to charge me almost $198.00 for fucking what? Post poor equipment. I will never use uhaul again!!!!!!

RICHARD M. 
Rating:
3.0

Customer did not leave a comment.

CURTISLEE W. 
Rating:
5.0

Customer did not leave a comment.

TONIRENITA J. 
Rating:
3.0

I called when I left the location with the issues that I had because the location was closing and had three other customers when I was there. The gas level was not correct , it had a gas cap alert in dashboard that would not go out and one other light. The truck ate gas probably because of a vacuum leak due to gas cap. He did not charge me for the hurricane because we could not use the truck. The other fees I did not agree with I went to Murphy before coming back snd filled to just above where it was when I got it. He charged me gas because it did not matter that I called. Just unhappy with the over charge for gas and fee

Jennifer K. 
Rating:
5.0

I love the people who work there. They are friendly and made sure we got whatever was looking for

STACEYMICHELLE G. 
Rating:
4.0

Customer did not leave a comment.

Rebecca B. 
Rating:
5.0

We have used this location twice now and would use it again. Thank you for your service.

Nancy B. 
Rating:
1.0

Cashier seemed like she didn't want to be there., Gas was low, and overcharged for the truck. This location suck ass.

Roquez H. 
Rating:
3.0

1. We arrived at our location to find no one had loaded the furniture dolly. I called and was met with a very friendly, apologetic employee who immediately offered to refund the cost of the dolly. Though we appreciate this, the absence of the dolly caused us a tremendous burden when moving heavy items. 2. The next day, we received our final bill, with the dolly charge. So, call number two to the rental location. Again, sweet employee promising to refund and email an updated payment receipt. 3. Next day, still no updated receipt. On hold, currently for over 15 min waiting to speak to someone about this. I think you can see that this is extremely frustrating.

Annastasia B. 
Rating:
4.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

Take cc to truck. Make sure the cx knows where the wipers, lights and breaks are. Show cx how much gas is in tank and the mileage so will know exactly how much will be owed when truck is returned.

NICOLEPOWELL M. 
Rating:
1.0

They told me the only one way trailers were down for lights and the other had a nail in the tire. But it looked ok. Somehow i got charged 192 dollars to rent a trailer for a day. The guy said the only way i could rent it was to pay for 3 days. This has been awful. I rented the biggest truck ryder had to move my daughter from chatt to knox for 145. I was in a time crunch and didnt expect uhaul to charge me 192 for a trailer.

BRIAN E. 
Rating:
5.0

Customer did not leave a comment.

JAYDEN C. 
Rating:
5.0

Second time in four months I have rented a truck to move my children. Both times it was easy. The staff is very courteous and professional.

JOHNMARK W. 
Rating:
5.0

Friendly and helpful customer service person

DAVIDTUCKER C. 
Rating:
5.0

Joshua Smith provided EXCELLENT customer service! Also the guy that checked in the equipment upon me returning it provided EXCELLENT customer service! Keep up the good work guys!

Terri A. 
Rating:
5.0

Drop off was quick and easy. I had paid in full on pick up and I returned the truck with gas in it and in good condition. I was helped right away and the vehicle inspection was quick.

Michael H. 
Rating:
5.0

The guys in the office where both informative and very helpful. I appreciated everything they did for me.

DIANEWILLIS H. 
Rating:
5.0

Customer did not leave a comment.

PETERKENETH H. 
Rating:
1.0

The truck I got was infested with roaches and it was very much confusion with getting the truck. I reserved a 20 ft truck a MONTH in advance and when I went to pick it up I was stuck with a 26 ft huge uhaul. And like I said before it was infested with roaches and now I have to bomb my new apartment because of that. Thanks uhaul

Vicki G. 
Rating:
5.0

Customer did not leave a comment.

LAURENASHLEY F. 
Rating:
4.0

Customer did not leave a comment.

JOSH Y. 
Rating:
5.0

Customer did not leave a comment.

Janice G. 
Rating:
5.0

Great dudes

JEFFREYCHARLES S. 
Rating:
5.0

Darren is amazing, great guy. Super helpful and kind.

Jennifer G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy G. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

KIERRAELIZABETH W. 
Rating:
3.0

Customer did not leave a comment.

JOANNASUE H. 
Rating:
5.0

Drop off was after hours and it was easy.

ROBERTDAVID V. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
4.0

Customer did not leave a comment.

KARENDENISE T. 
Rating:
4.0

Customer did not leave a comment.

TA'NIQUEDENISE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

teniger l.  |  Overall Experience 
Rating:
3.0

Short help. Took 2 hours to get a unit. I had reserved and was rented out to someone else. In a pandemic. No one wore masks. Nightmare.

FRAN H.  |  First Impressions 
Rating:
5.0

Darren made my experience outstanding. He is very professional and makes sure your happy when the transaction is complete. I love it here. It very clean and would recommend this place to everyone that is in need of a storage space.

Kathy J.  |  First Impressions 
Rating:
2.0

Facilities are not set up for moving. There is no ramp to be able to push your stuff up to get it up on the dock. You have to lift everything over a huge concrete wall. The lack of parking is absolutely ridiculous. UHaul trucks are packed in the parking lot like sardines. It is almost impossible to get a truck and trailer in the parking and be able to turn it around and leave when you are done. The front of the cement wall where you load and unload your stuff is slippery in front of the drain and is nasty with all of the trash sitting there in the water. Huge safety issue. We ended up leaving and going to another storage unit because we had to wait so long to back up to the dock to unload our things. UHaul really needs to find a better location within the city of Danville for the storage units. One where there is a ramp and you don't have to lift your furniture over a huge cement wall and there is plenty of space for the trucks to be parked and then for your customers to still be able to access the storage units.

Kassia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy W.  |  First Impressions 
Rating:
5.0

Darren was very helpful, Thank you .

Williams a.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tasha S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CLARNETTA T.  |  Overall Experience 
Rating:
5.0

There was a lot of change of staff ,but they all tried to be as helpful as they could

Holly R.  |  Overall Experience 
Rating:
4.0

I've had a number of issues w/ my storage unit which is very disappointing, but Kimberly made the experience so much better by really working with me to resolve the issue. thank you to Kimberly!

Julie L.  |  First Impressions 
Rating:
5.0

Friendly helpful staff.

Lee H.  |  First Impressions 
Rating:
5.0

They doing good job and help with me about help with price and explain of miles and return back time schedule..they are great take care of people

keresha h.  |  Overall Experience 
Rating:
4.0

I was pleased with my storage experience.

Glen H.  |  Overall Experience 
Rating:
5.0

Judy B was very helpful and friendly . I used the storage room for 3 years and it was clean and dry and everything was just like it was the day I left it.

JUDY P.  |  Overall Experience 
Rating:
3.0

Will never use uhaul again these questions do not pertain to real services that were performed.

Carlos L.  |  Overall Experience 
Rating:
1.0

Facility is not large enough for multiple vehicles.Had rat traps in the storage unit.Not climate controlled.Not lighting inside storage unit.

Carl H.  |  Overall Experience 
Rating:
3.0

Parking is horrible

Naima T.  |  Overall Experience 
Rating:
5.0

Representative went above and beyond

Tina A.  |  Reservation 
Rating:
2.0

No email response except when it included money. No information on corporate management no fee waivers things missing from unit of over 3 years.im sorry to say this is not communication or secure

VALERIE B.  |  Overall Experience 
Rating:
1.0

It's been over a week and I am still waiting for my refund

Jennifer W.  |  Overall Experience 
No reviews have been submitted for this location.

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