Customer Reviews for U-Haul Moving & Storage of Danvers

Rating:

5.0

Pick and drop off could not have been easier. Staff was very friendly, courteous, and helpful. Will definitely keep them in mind if I need to rent a van again.

Rating:

5.0

Great service picking up and returning. Friendly helpful staff.

Rating:

5.0

Nothing

Rating:

4.0

could use more staffing

Rating:

5.0

they are the best

Rating:

4.0

better parking for customers

Rating:

5.0

All service and vehicle was an excellent. Thank you 👍🏻

Rating:

5.0

Great staff all around. from check in to check out staff was on the ball.

Rating:

5.0

Maybe larger sign for entrance because if you miss it long haul to go around to try again.

Rating:

5.0

It was a busy Saturday when I came in to rent a storage unit. The process was efficient Beth and her staff were attentive, I was pleased with the experience. I also like the moving supplies available to help organize my move, I’m a very satisfied consumer. Thank you Danvers U-Haul!

Rating:

2.0

Cust service needs work. I rent frequently. Don't talk down to customers. Person seemed annoyed and didn't pay attention to anything I said. I go to counter say hey I made an online reservation but it won't allow me to pick up truck. Probably because it's an old iPhone with terrible location services. He proceeds to do a whole new application. I get a truck then I get a call hey it's 11 o'clock you had a 10:30 apt. I say I just picked up the van ohh then just hangs up. Not good service.

Rating:

4.0

Manager was able to fit my needs, very flexible and friendly.

Rating:

4.0

Dear Uhaul, I am writing because I was charged for gas usage. I returned the vehicle with same as gas amount as when I received the vehicle. I returned it with a hairline more of gas. also, was charged for insurance, that I did not ask for. thus I need someone to credit these charges. I called yesterday, and was told someone would call me.... but noone called me.

Rating:

5.0

Quick and friendly drop off.

Rating:

5.0

Your customer service agent Elizabeth was very friendly and helpful explaining the hookup and checking lights and giving me trailering tips. ( it's been a while for me.

Rating:

4.0

Have customer service respond to your phone calls and emails faster. Text messaging was my only hope to get in contact finally after a day of trying while moving I got a call back it was disappointing and annoying.

Rating:

5.0

The girl who assisted me was extremely helpful, quick and efficient. My experience was very pleasant. Would love to come back to this location.

Rating:

5.0

The guy explained EVERYTHING. Lots of info the attorneys felt I needed to be told, but I don't really care. Here's the money, give me the keys.

Rating:

5.0

Service was slow only 1 person working on a Saturday??!! But other than an hr.wait to get my trailer nothing

Rating:

5.0

Staff at the facility are friendly and helpful

Rating:

3.0

It became apparent that we needed a bigger truck. Called Danvers UHaul to inquire about a 20 foot truck. Was told they had no other out of state trucks. Called Salem and was told that they had a 20 foot truck which I booked. Called Danvers and cancelled the 15 foot previously booked. Received confirmation email which indicated that the pick up location was Danvers. Called back to the Salem number and told that it was actually Corp. and that Danvers had a 20 foot truck. Went at 12:00 and picked up a 20 foot truck. Did not need the frustration which I experienced with the incompetent staff at Danvers. The agent I dealt with when I picked up the truck was very good.

Rating:

4.0

Less pressure and intimidation on purchasing insurance.

Rating:

5.0

Very personable and friendly personnel

Rating:

3.0

This company uses False advertising on their website to get your attention/ business - Your rental VEHICLES WINDSHIELD COVERS BOAST $19.95 RENTALS! - The truth is, you'll be paying roughly $75.00 per day for a standard size van. A 2 day van rental cost me $140.00 and I'm disputing this with credit card company. Buyer beware of these snakes in the grass. They are no longer the that once trusted company.

Rating:

1.0

After renting here for 12 months, I spent a whole day moving to a less conveniently-located facility because this U-Haul location is so bad. I have: (1) been locked out of my unit (not billing related), (2) been trapped in the facility, (3) had papers in my “air conditioned” unit ruined due to humidity, and (4) measured the indoor temperature last week at 29 degrees Fahrenheit. All the while, I experienced totally inept customer service. 1) Over the course of two weeks, I visited my unit after hours twice and was unable to use my card to get in. After going out of my way to visit during office hours, I was told, “Oh yeah the card readers don’t work on building D… we will get you PIN access.” U-Haul management should have notified customers rather than leaving it to us to figure out that the card reader wasn’t working. 2) On December 11th at 5pm I entered the facility, which has one entrance and one exit off the highway, only to find construction trucks blocking the exit. After notifying the construction crew to my presence, I was still unable to access my unit or even leave the facility for 20 minutes. This could have easily been prevented by management coordinating to move U-Haul trucks that eliminated means of navigating around the construction trucks. 3/4) Don’t expect the indoor “air-conditioned” units to amount to anything. For over a month this summer, A/C was malfunctioning in building D such that the floor had pools of water from condensation on pipes… the resulting humidity was enough to destroy any exposed papers items in storage. This winter, I measured the building’s inside temperature to be below freezing. I understand that things break, but at least notify your customers! When I was dealing with the broken card readers on July 17, 2020, one of the employees was not wearing a mask. He was talking to two customers (both wearing masks) at a short distance. Regardless how you feel about masks, his attitude was objectively disrespectful towards those customers. This total lack of care is made apparent by every single U-Haul employee at this location by their inability to provide reasonably reliable unit access and/or notification of the facility’s state of disrepair.

Rating:

5.0

I was treated with respect by Tatiana and helped me get the best price and service.Very satisfied.Thank you, sincerely,Al Cialella.

Rating:

1.0

Equipment lot was in and representative unhelpful upon return and stood chatting with another employee as I struggled against the snow to back trailer into specific space... really unpleasant way to end our uhaul experience.

Rating:

4.0

The location was very helpful, but one note is that there is terrible cell-service around the building, so it is close to impossible to return a truck after hours, because you won't have enough service to check out.

Rating:

2.0

I was scheduled to pick up the truck at 6 am in Salem MA arriving at the location the vehicle was not there, they transferred me to Danvers MA so I managed to pick up the vehicle at 7:15 am, when returning an Asian-looking person was very stupid and called us made fuck.

Rating:

1.0

They gave me a truck with less than a 1/4 tank, then charged me a $30 fee for returning the truck with less than a quarter tank. Really??? Shady business practice.

Rating:

3.0

Please clean windows. Interior was spotless but windows were covered in road salt. Also car had no windshield washer fluid

Rating:

4.0

Offer better deals for mileage/refills and a better entrance and exits

Rating:

5.0

Answered all my questions and guided me the appreciate way.

Rating:

5.0

Staff was very friendly, helpful and efficient.

Rating:

1.0

Sales associate was rude. Seemd annoyed. When I asked him does the vehicle take gas or diesel, he replied: it does not take hope and honey... I could not believe what i was hearing, but did not want to get into discussion with him. I returned the vehicle. He just took the keys and told me ur all set...nothing else, grabbed the keys frlm3my hand. If someone is having a day day they need to stay home and not bring that to work and on the customers. I was paying for vehicle it was not being given to me for free.

Rating:

5.0

Very, very helpful staff on pick up and return. Quick and easy contract completion and pickup of equipment. Wonderful experience.

Rating:

5.0

Great and professional people. Highly recommend it to other people.

Rating:

5.0

We did recommend our friend Eric Alterio who is looking for a storage place, pretty sure he signed up a day or so ago. Great service by the lady at the counter (forgot her name) .

Rating:

5.0

I'm glad U-Haul has the online check-in option as the staff seemed overwhelmed near the closing time on Saturday. I waited with the vehicle as directed during office hours for twenty minutes but no one was available to come check the van for me to close out the rental contract in person.

Rating:

5.0

Fast, friendly service. Truck was in good condition. Would not hesitate to use them again.

Rating:

4.0

Getting better

Rating:

4.0

Ben is superb!

Rating:

5.0

Everyone at this location was professional, helpful and friendly. A great experience all around.

Rating:

5.0

The only issue was the UHaul website would not allow me to sign in early to pick up my rental vehicle prior to the store opening at 0900; I had planned on a 0700 pickup so my day was disrupted by the issue. Otherwise the Danvers store is always clean, professionally represented and friendly!

Rating:

3.0

It is unclear wear to park and since the entrance is directly off rt 1 theres not much space to quickly slow down if a lot of cars are around and confused where to go. More signs to direct to parking would be helpful.

Rating:

4.0

Ben was terrific to work with, and a genuine pleasure. He provided key information about the timing of my return that was very helpful. [That's a good thing, because my prior experience with another representative was quite unpleasant!]

Rating:

5.0

had a great experience. Both customer service reps I dealt with were very professional.

Rating:

5.0

I was met by your customer service rep at 9AM on Sat 1/9/2021 at your Danvers MA location. Her name was Elizabeth(sorry I did not catch the last name). She was unequivocally the best customer service rep I have met in 10 years. She was checking me in, helping her colleague with a question and giving someone info on her cell phone all at the same time. Great multi tasking skills and a very pleasant way about her. Brought the truck back on 6PM and she is outside cleaning trucks and immediately takes care of reading my mileage so I can get on my way quickly. I have such a positive view of your organization because the this young women going the extra mile. Congrats to her and Uhaul. Sincerely Nick Velonis

Rating:

5.0

I responded Yes to the clean question, however, there was definitely a smell of fish and water stains in the floor of the box. The previous renter must have been moving fish or something. Thankfully it wasn't summer and much worse.

Rating:

5.0

Elizabeth Harrington was outstanding, would highly recommend this location.

Rating:

5.0

Elizabeth is the best. She always gets me a truck when I need one. Always friendly and professional. She's the best

Rating:

5.0

Beth was professional and very helpful. Would definitely rent again.

Rating:

3.0

Got charged an extra day for returning 20 minutes late. There was no paperwork given or emails sent saying exact time truck was due back. Got refunded half the money. Really thought I shouldn't of been charged anything extra for that.

Rating:

5.0

The assistant manager, Ben, was very helpful, friendly and courteous. Ben explained to my wife and I the ins and outs of the storage facility and process. He took us to our unit after we signed up online, explaining the security, how to use of key card and lock. Overall it was an excellent experience. Ben was fantastic, we would give him an A+

Rating:

4.0

Customer service very helpful and polite .

Rating:

5.0

Everything exactly as planned. Thank you

Rating:

5.0

Ben wa extremely helpful and was met with several customers at once. Very nice to deal with.

Rating:

5.0

Beth is a great employee. The several times I've been there or called she has been been courteous, clear, sincere in her efforts and recommendations and overall terrific. She is confident in her job and it is reflected in the way she treats each customer (i've been in a short line while she handled live customers and the phones). Superior to so many others who work with the general public.

Rating:

5.0

Maintain the current level of service

Rating:

5.0

My reservation was screwed up. I admit, I have problems with my speech, owing to a stroke I suffered, but really I almost didn't catch it. And it seems to have increased my bill $80. The one nice thing was the young woman exuded confidence, and she delivered. She had the problem fixed in no time. I couldn't see if she was smiling under the mask, but her attitude was "being indispensable is just what I do." Titiyanna really saved the day. Give her a raise! Daniel Duffy

Rating:

4.0

The employee I worked with (wish I got her name) was very personable and helpful.

Rating:

5.0

No issues

Rating:

5.0

The staff at Danvers is amazing!!!!!!! So super helpful during a most stressful time.

Rating:

5.0

Great Job! The app was excellent and easy to use. Upon return the employee was actually happy to check in the vehicle and professional

Rating:

5.0

Snow tires on vehicles would be recommended

Rating:

3.0

Everything

Rating:

5.0

Staff always super friendly. Only disappointment was when raining out both card readers are under the roof overflow

Rating:

5.0

Management and staff were excellent in every way........they get Five stars.....well done

Rating:

4.0

The morning when I picked up my truck the girl was exceptional! When I went to drop it off was frustrating though. I arrived close to closing time and the guy asked me to do online drop off. The internet wouldn't work on my phone so I was unable to complete it. He was still there but kept busy looking at the other vehicles turned in whose customers had left. I felt like he should have helped me since I was there in person.

Rating:

5.0

Elizabeth is an experienced manager who is always available to assist her customers. My family went through a huge loss and she was very helpful and sympathetic. Elizabeth went out of her ways to help us. We will never forget her kindness. I highly recommend U Haul of this location.

Rating:

5.0

It was a pleasure , both the ladies we death with were great. Tatiana was very good. It was nice seeing a young person with such great people skills. She didn't even flinch when I couldn't open the doors. A lot of young people would give you that old people are annoying look.

Rating:

2.0

You should tell people right away the price goes up yearly. You should hire people that can answer questions on the phone

Rating:

5.0

Great people to work with. Beth was Great

Rating:

3.0

My experience wasn't really ok.

Rating:

5.0

The staff was knowledgeable friendly

Rating:

5.0

The Staff at has always been friendly and provide prompt and helpful service.

Rating:

5.0

Convenient location, staff extremely helpful & very accommodating- If rental vehicle or storage needed in future- I’ll be back! Sincere thanks... Helen B.

Rating:

4.0

U-Haul of Danvers is definitely a secure place, there are cameras everywhere. I went Thursday night to close out my storage unit and the front desk had 2 workers. I needed to wait about 15 minutes before being taken care of but once I was being served things went quickly. I would recommend this facility. Thanks Bob

Rating:

5.0

They have the best staff in the Danvers location especially david he is very helpful

Rating:

5.0

Very good services...

Rating:

5.0

Thanks everything was great

Rating:

5.0

I either did not get or did not see instructions for checking in on keypad on side of building. Staff was very helpful. Overall a very good experience.

Rating:

5.0

I have Rented At 4 Locations. This was by far the best experience.

Rating:

5.0

fine

Rating:

5.0

The young girl with color in her hair was the one who helped me with my 250 dirtbike and she was quick to respond and was all around awesome! Thank you for your help!

Rating:

5.0

Cynthia was excellent

Rating:

5.0

Thank you for your wonderful customer service.

Rating:

5.0

Elizabeth and Cody are great employees. both went above and beyond to make my experience a good one.

Rating:

4.0

This was a last minute storage rental I made with Beth an hour before closing. I had a reservation for a truck and storage unit at U-Haul 222 Central Street Saugus but they close early (Thursday 2/20/20 before 4:30) so I was left high and dry. I ended up getting my truck from Ricky at the Saugus Broadway facility and he recommended Beth at the Danvers facility for my storage units. Beth was knowledgeable and professional and I would recommend both the Saugus Broadway facility and the Danvers facility. Stay away from U-Haul at 222 Central Street Saugus. Thanks Bob Santiano

Rating:

5.0

Staff is awesome!

Rating:

5.0

n/a

Rating:

5.0

Overall good experience. Easy

Rating:

5.0

Helpful, quick and professional

Rating:

2.0

I had to wait 30-45 minutes for someone to help me check out. Also went to use the bathroom and it was a disgrace.

Rating:

5.0

Great to do business with. They really are about customer satisfaction. Alex was a great help and very friendly. Would recommend to anyone.

Rating:

3.0

Having to provide 3 phone numbers was ridiculous, no need for that much information to be provided. Also, locks should be included, shouldn't have to purchase one

Rating:

5.0

Great service, great people, very friendly and helpful.

Rating:

5.0

The General Manager Beth is a gem. Great Patience and Professional in every way Well Done to the entire Team on Saturday for Truck rental to storage process A+

Rating:

5.0

I had a good experience there. Very friendly staff. Thank you!

Rating:

5.0

Great!

Rating:

5.0

N/a

Rating:

5.0

The saleswoman was great, I was overwhelmed and she gave me all the facts which helped me make a decision. Please thank her for me.

Rating:

5.0

Overall I was extremely happy.

Rating:

4.0

They should post their clear policy and procedures for handling garbage and the guidelines for use of the area they have designated for customers to leave furniture etc they don't want anymore.

Rating:

5.0

Great service Fast and friendly

Rating:

5.0

Always helpful and responsive to any questions.

Rating:

5.0

The staff was amazing!! And super helpful

Rating:

5.0

Good place to use for storage.

Rating:

5.0

Everyone I dealt with at this U-Haul was accommodating, friendly and helpful. I dropped off equipment and rented a storage unit and was in and out quickly. One of the guys Gave me cold bottled water!!

Rating:

4.0

Very helpful and accommodating staff

Rating:

5.0

Excellent service

Rating:

5.0

Always so helpful and the manager is fantastic.

Rating:

5.0

Your staff is friendly and courteous. .

Rating:

5.0

I've rented a cargo van for local moves and storage space from this facility. I feel they do a fine job and have no complaints.

Rating:

4.0

Knowledgeable, friendly and efficient staff...

Rating:

5.0

Fast & easy process

Rating:

5.0

Great service!!

Rating:

5.0

The branch manager, Chandel and other staffs were as friendly and helpful as they always have been in the last 5 years. Rented a 20ft truck to move into my house in Marlborough from 07:00 till 19:00.

Rating:

5.0

None

Rating:

5.0

I have rented trucks from this facility many times and this was my first time for storage. The staff is always extremely pleasant and attentive to my needs.

Rating:

4.0

-

Rating:

5.0

Excellent service, very accommodating

Rating:

5.0

I've moved 3 times over the past 7, each time using the facilities and services availble at Danvers U-haul, excellent experience as usual!

Rating:

5.0

very good ,it was very cold, no heat?179Newbury st, Danvers MA. 01923

Rating:

2.0

My storage unit became so filthy with mice, that I was forced to discard everything. I lost out on hundreds of dollars worth of furniture.

Rating:

5.0

Great storage facility with easy access and courteous customer service.

Rating:

4.0

YOUR U-HAUL, YOUR ARE AND ALWAYS WILL BE. I BUY AND SELL HOUSES, I ALWAYS WILL AND WILL ALWAYS RENT TRUCKS AND STORAGE UNITS FROM YOU. HOW IS THAT FOR AN ANSWER ?

Rating:

4.0

Condensation dripped all over everything. Needs a better climate control

Rating:

3.0

I don't really have anything to say. I had extended hours as I work two jobs and really could only get to the site after 10pm. getting to the site was also a pain as there is only one way there.

Rating:

1.0

The staff is very rude, slow and inexperienced. Whole facility feels sketchy. Mouse trap upon opening my unit which gave me a bad feeling about leaving my things there. Overpriced and misinformed.

Rating:

5.0

I used this location for storage and moving trucks in 3 different occasions and I will come back if needed. Many different sizes units available, it’s clean and the location is very convenient

Rating:

4.0

Generally very happy with this location, with one exception. I had stored some of my woodworking tools and found them rusty. Better climate control is needed.

Rating:

5.0

excellent storage company

Rating:

5.0

I have used the Danvers facility multiple times throughout the years. Even choosing to store there instead of a local facility specifically because I trust the management.

Rating:

5.0

Management and staff are great to work with .

Rating:

1.0

This was literally the absolute worst experience I’ve ever had with any service, PERIOD! I’ve rented many years (for business), but the staff & management here left me NEVER wanting to rent w/U-Haul.

Rating:

5.0

The best thanks for all the help

Rating:

4.0

I did notice that I’ve used them once in the past and went back. However both times about after two months or so the rate goes up..BOtH times.

Rating:

5.0

The reservation process went very smoothly and Kelly was great. She explained everything I needed to know in detail. Great customer service.

Rating:

1.0

I had to move my belongings out because of a strong smell of urine. I found mouse droppings and the blankets I had over my furniture were all chewed up had to check everything to not bring babies home

Rating:

5.0

The staff at Uhaul Danvers is professional, efficient, and good to work with. Chenelle, Jonathan, and Cynthia helped me through all of my storage needs throughout the nine months I rented. Good deal.

Rating:

5.0

Even though the rep was busy he took excellent care of each and every customer. The facility is very clean and has everything you could need whether it is for renting a uhaul or a storage unit.

Rating:

5.0

I always received kind and friendly Service. The management was a class act. I would highly recommend anyone to use this facility.

Rating:

5.0

The staff went over and beyond to make sure I was pleased at all times. Paul C. Perakis

Rating:

2.0

Refused a trailer rental. Condescending and rude manager/staff. Card didn’t work to access building several times.

Rating:

5.0

Everyone I encountered at the Danvers location was extremely helpful and pleasant. They even moved the truck I was renting to the side of the building where the unit I was emptying was located.

Rating:

1.0

Extremely unprofessional and poorly ran

Rating:

4.0

I have no comment

Rating:

5.0

The space served my needs perfectly.

Rating:

5.0

The staff was extremely helpful and professional.

Rating:

5.0

It was my first time utilizing a storage facility and the customer service staff made everything easy.

Rating:

1.0

I really like the staff,always been friendly and helpful. 1 have rented several trailers and trucks through them. But I will never use their storage again. Room was so damp it almost ruined things.

Rating:

5.0

.

Rating:

2.0

I had climate control unit it was below 25 degrees in winter and froze my stuff. Then it was 100 degree cause air conditioner was not working so my stuff melted. Never be back used them for many years

Rating:

5.0

Thanks for your service. We will recommend you.

Rating:

4.0

Longer access hours would be better. If I move I would reuse the service. Thanks, Tom

Rating:

5.0

The staff were very helpful. Storage units were clean and well maintained. A 2 part authentication was required to get into the building, which makes it more secure.

Rating:

4.0

I only had one complaint. the garage door was very noisy and sqeeked alot.and also over the door when you come into the facility .when it rain you got soaked. other than that a great place to rent .