Customer Reviews for U-Haul Moving & Storage of Danvers

Rating:

5.0

I had a unit for roughly 10 years and U-Haul of Danvers was consistently a quality storage service provider. They are the example of how to do storage right. I only left because I moved away from the area. Thank you for all the years of great service!

Rating:

5.0

No Complaints

Rating:

5.0

The people that work there are extremely helpful and go above and beyond what I would expect.

Rating:

3.0

The staff were very helpful in making this an easy pickup and drop-off. The U-haul app was rather useless, but the staff came to the rescue quickly!

Rating:

3.0

I reserved a 15' truck because it has a ramp and I have arthritic knees that don't fare well climbing in and out of trucks. I was told they didn't have a 15' truck and I could have a 10' truck (without the ramp) or go to another l location. I didn't have much choice so I rented it. When the truck was brought around, it was a 15' truck. I notified the staff of the mix-up, happy that they came through for me. I was then told I couldn't take this truck (which we had already agreed to and signed the contract.) I was told that someone else was coming for that truck and I had to take the 10' truck. I told them that I had the earlier reservation and it's wrong to hold this truck for someone else. They said something about this being a one-way rental which is completely irrelevant to me. I asked, "Why can't THEY go to another location"? and was rudely told I had two choices, take the 10' or go elsewhere. I was given a $50 discount by the very nice and apologetic young lady that was there upon my return which was appreciated but doesn't help the fact my knees are still in pain from the climbing up and down.

Rating:

5.0

$1.00 a mile is a little steep. Considering the distance you gave to drive to the store. Maybe fifteen miles free then 1.00

Rating:

5.0

The UHaul in Danvers is always clean and the folks who work there are friendly and helpful. I moved from another storage company and have been so happy with the move. I have a couple of units and the storage fees have remained pretty stable, as well.

Rating:

2.0

The questions above do not match the criteria needed for this survey I never saw the facility. employee never offered A walk through to show me the unit. The location is on rte 1 North bound. Difficult for me to get there.I was told I could rent a unit for 50$/mo for 2 years. When I brought it up she was rude saying she never said it. Then I was told I had to buy a lock from you. You kept adding charges and I was overwhelmed. I never moved in. I went the next day and cancelled.

Rating:

5.0

The staff should greet all customers even if their not the check in staff for pick up

Rating:

5.0

Very smooth check out and check in process, much improved over previous years.

Rating:

5.0

This was a breeze from start to finish. The staff is friendly, efficient, and incredibly helpful. I will be recommending them to friends and family.

Rating:

1.0

Horrible customer service. The individuals who work here lack people skills and problem solving skills. Would love to hear back from the Regional and Market managers.

Rating:

2.0

The truck exterior was filthy. It has mud caked on the sides and into the wheel wells. I specifically ask the agent if that was the truck she wanted me to take and she said yes. There was another customer that dropped off while I was picking up and they ask for a receipt and the guy behind the counter told them it would take 10 minutes. I reserved on line. I input all my data including credit card and drivers license and picture. The app had me do it again and then I still had to go inside and she ask me the info a 3rd time. I could not pick up the truck using the U-Haul app. The process was frustrating. I have done it many times. The people behind the counter were no help.

Rating:

5.0

Extremely easy and polite staff. Great location with lots to offer. Thank you!

Rating:

5.0

Great

Rating:

5.0

The staff is very accommodating and professional. Great to work with. Will be back.

Rating:

3.0

I did not rent from the location in Danvers, I rented from the location in Salem. This is the second time I rented a truck that wasn't at the location I rented it from. I wouldn't recommend UHaul to anyone given that it's not reliable that the truck you rented will be where they say it will

Rating:

5.0

I have no complaints.

Rating:

5.0

It was extremely hard to use the app for picking it up while closed and nearly impossible to deal with the associate on the phone. If I had known I was going more identification online, I could have prepared that. Asking me for my passport and lease (which I do not have) is not feasible. It took nearly 30 minutes at pickup just to signin and get approval for the key.

Rating:

1.0

I was told that the gas tank was full !!! When I started to drive away , I noticed it was only 3/4 full ! I called the office immediately from down the road and spoke with the Representative. He stated bring it back full and I would be reimbursed . I filled the tank upon my return . The rude woman working afternoon shift , who was not working the morning shift , told me “ I miss understood “ how would she know if she wasn't there ????? I was robbed of $15 for gas !!! The morning rep never walked me to the truck to check it for damages . “The key does not work properly in those vehicles “ when I went into the office and asked if there was a trick to starting the vehicle . I thought the reservation line was the only decent part of the operations . I know my words will go unheard . But, in these difficult times it is difficult to get “good help “

Rating:

5.0

The General Manager was extremely accommodating… excellent job.

Rating:

3.0

Fix the known key problem in the 10 ft trucks. They should be taken off the road I will never rent one again

Rating:

3.0

there were 2 females working at the location that were helpful there was an older man who tried to help me but he was not well trained (not his fault) And finally there was a young man with black hair who literally sat our whole exchange with his feet up on the counter space The young man did not look anything up in the computer to verify what I asked for service with and just did not seem in the mood to look Also I had issues accessing my storage after hours more than once even though that is what I paid for, this was corrected but I did have to come back to the office during office hours several times which defeats the purpose of 24/7 access

Rating:

3.0

Online booking system booked a bunch of random moving supplies bringing my order well over what I expected. The representative said the online system does that automatically and if you don't watch what is on there, it puts on what it thinks you need for the move (example dolly). All I ordered was a truck and some moving blankets and was very taken off guard when all the other stuff was on my order. Luckily the representative was able to cancel that order and generate a refund but I still needed to wait for the refund and needed to pay additional/separate from my original order. The truck was clean but stunk like cigarettes.

Rating:

3.0

Fix a glitch in the U-Haul mobile android app. I did after-hours self-checkin. When the app asked me to photograph the odometer, I did, but the photo would not upload. I repeated this step three more times, but it never worked. Then I closed the app and opened the Chrome browser on my phone, and the photo uploads worked perfectly.

Rating:

3.0

Returning was a nightmare. We dropped off the truck, keys, and slip at the designated drop off location, and confirmed with customer service that we were all set. We returned the truck 15 hours early but were charged for an additional day. Customer service has yet to reach out to me to resolve this issue. I was charged an additional $70 and have not received a refund.

Rating:

5.0

Great pick up and drop off experience. Truck was ready when I arrived. Drop off was also quick

Rating:

4.0

Well I rented a few trucks at this location and moving services as well. The Manager Beth was terrific! She really knows what she's doing. When I was checking out this other lady Cynthia has Zero customer service skills. She was trying to charge us for blankets that were in the truck? We never ordered them or used them. She was shaking her head at me with an angry look on her face and waving her hand at me as to say stop talking. She will drive customers away from this location with an attitude like that. Very unprofessional! I spent a lot of money there. Kudos to Beth! She's awesome! 10 for her. Cynthia gets a goose egg, Zero. Thanks to Uhaul overall for the services you offered.

Rating:

5.0

I was charged on my final rental van bill for “safe trip”. A little odd that I was charged for not damaging the equipment

Rating:

5.0

So fast! On both opening a unit and closing which is so important. Thank you

Rating:

5.0

Everything was handled perfectly. Keep up the good work!!

Rating:

5.0

Very nice employees and knowledgeable

Rating:

5.0

The young ladies that handled my reservation were incredible! This is my go to place for all moving needs. Thank You

Rating:

2.0

Entrance and exit are too steep and tight. I didn't appreciate being charged a full day rental fee for returning at 5:00 instead of 4:00 on a Sunday.

Rating:

5.0

nothing the Elizabeth at the counter was terrific!

Rating:

5.0

I'm always impressed whenever I rent a truck or buy products from U-Haul on Newbury St. in Danvers. I've found everyone there to be professional and helpful, especially Rose. Even when she's super-busy, she goes out of her way to make sure you feel appreciated as a customer and to do what she can to help you out. Well done!

Rating:

4.0

The worst part of the experience has to do with your location - the store is located too near an interchange on a 50-mph road, and there's no safe way for a driver to slow down in time for your driveway. Too bad, everything else was fine.

Rating:

2.0

Under staffed, only one person available to do rentals and returns. They have to walk out back to hookup, etc which leaves people inside. I didn't get a receipt and was told I would by email, just checked and I didnt receive it. It's bad enough I paid for a one way rental at 60, which I have before and it was less than half that. The virus has nothing to do with hooking an empty trailer up and returning an empty trailer. Why more than double the cost?? And no veteran discount which I have received in the past. The drop off the guy was nice enough, but having a line of trucks and trailers at the door and a line inside is a bit much on a Sumday morning, under staffed.

Rating:

5.0

Staff is extremely pleasant and helpful !!

Rating:

5.0

The Danvers location/staff were exceptional We unfortunately were told the day before our reservation that we had to go to the Salem, Ma location to pick up our truck- although coming from NH it was out of the way but doable. We get there it was complete chaos. No place to park and we were told that they didn't even have the truck we were supposed to pick up. We proceeded to park across the street in the restaurant lot to go in the store to speak to someone regarding our reservation. We did not have masks (we were supposed to do everything by mobile phone). The person working in the store was so rude and told us if we don't have a mask “to get out” he didn't even offer to speak with us outside. We wasted ONE HOUR of our time and we were treated and spoken to rudely and told to leave??!!! We drove all the way down from New Hampshire which was over an hour ride!! This is completely unacceptable. Again, coming from another state we do not know the individual city mandates for Massachusetts plus we were supposed to check in with “no contact” through my mobile phone AND we could have spoken to this individual outside. We ended up getting a smaller truck at the Danvers location -the staff there was very accommodating and nice.

Rating:

4.0

The location is on Rt.1 which is tricky due to a divided highway. Also, it is immediately after an exit and difficult to see the tiny signs. Other than that, it is an excellent UHaul place and I will go there whenever I need UHaul.

Rating:

5.0

Thank you Elizabeth Harrington and Crew for all your help and service.

Rating:

2.0

We were encouraged by uhaul to use their online check-in process to "save time from going to the counter." This process was AWFUL! The website kept crashing; the picture of the vehicle was incorrect to what we had actually reserved; the directions to the key holder weren't clear at all so we were left wandering the lot. When we finally did find it the lock code provided didn't work so we ended up having to go inside anyways. Once inside we waited for 15mins in line all to find out that the wrong vehicle was on the registration - we reserved a cargo van, the photo on the app was for a 10' box truck, and the truck on the reservation itself was a 15'moving truck! Thankfully the gentleman was able to get us into a van but not until after calling us trouble makers and complaining about us causing such problems... are you kiiiiiiiidding me?!?!? Then he sent us in our way without a contract, saying he'd swap the vehicles in the computer later. This was the absolute worst rental experience I've ever had and I've rented many many MANY times.

Rating:

5.0

Ty

Rating:

5.0

The staff is very friendly and accommodating! Always polite and helpful.

Rating:

5.0

Everything was great

Rating:

5.0

Staff very polite, friendly and helpful. Entrance to the facility is well hidden and not true to GPS - being on a divided highway, that is an issue.

Rating:

5.0

I just got charged twice for $3.50 from AZUHAUL please let me know if this is related to my rental on Saturday about a week and half ago. If not I need to cancel my card so please let me know. - Kevin Barry 978 578 0407

Rating:

5.0

Check in and check out was a pleasant experience. On site staff extremely helpful and professional. Coming back in November for additional rentals.

Rating:

5.0

Drop off was easy!

Rating:

4.0

Fast friendly service. Very easy and on time. Thank you!

Rating:

1.0

The lock was put on backwards by the renter before me. It took over a hour and a half to get the lock off yet I was still charged for bringing it back after my scheduled return time even though I was assured I wouldn't be.

Rating:

5.0

Everyone working here was super helpful, cheerful and made a stressful day very very easy. Thank you so much, will definitely be back and recommend this location to anyone.

Rating:

5.0

The girl at the desk was AWSOME ! Very polite and calm with any customers concerns . She also helped me when my card was declined I was able to put down cash . Again very professional and helpful

Rating:

5.0

I didnt recieve a reciept when money was deducted from my accounts, i owed 340$ that was from 4 diffrent charges and i didnt recieve a notice when it was about to be deducted and when it finally was deducted, there were pending charges but no reciept once deducted for people like me who are illiterate to banking descriptions like the words balance and pending we need a clearer idea of when money will be deducted

Rating:

4.0

Great service!

Rating:

5.0

Very smooth transaction! Thank you

Rating:

5.0

Mention they need to fill up the gas tank!

Rating:

2.0

Ramp was broken. I told them when returned and they said they knew and forgot to tell me ! Damage to a table due to this issue. I have rented many trucks in the past from this location and had a storage unit for several years. I will not recommend this location again.

Rating:

5.0

Please inspect the tires my situation could have been much worse as the damaged tire could have burst. The staff did a great job with replacing the vehicle but they also asked me to drive it back. Imagine if the vehicle crashed on the way back because the tires was faulty. Could have cost your company millions.

Rating:

1.0

Very hard to find. Signage poor. Went past it on Route 1, even with GPS. Had to go up to next exit and take circuitous route back. Same thing when I was returning rented van. Entrance actually dangerous. Terrible parking area for returns.

Rating:

3.0

I just wanted to comment on the 10 FT truck I rented. It seemed like the transmission was making too much noise and it was not able to find the right gear at times, especially when braking on a down slope.

Rating:

5.0

The staff were very friendly and knowledgeable. This was a positive experience.

Rating:

5.0

Excellent service and experience extremely smooth. Will use again.

Rating:

2.0

complete nightmare following GPS--- it said move move to middle lane and a second later said take a right-- location needs better and more visible signage-- I had to go to the next exit on highway and turn around.

Rating:

5.0

Excellent service, would definitely return again

Rating:

5.0

Everything was perfect. I called many times to make changes to my reservation and every person I encountered was so helpful. The online check in was seamless and within 5 minutes of arriving at the store I was on my way in the truck. Fabulous service!

Rating:

4.0

have all of the needed equipment in the same location.

Rating:

5.0

Team in Danvers was excellent Equipment was tired

Rating:

5.0

Tatiana was especially helpful and made the process very easy. she's a great worker and you should be happy to have her with your company

Rating:

5.0

The woman in the front office was professional and extremely helpful in showing me everything I would need to know, including checking in and out of the unit, using the truck, etc. She even went so far as to help me check and adjust my rear view mirrors for safe driving. She made the process of renting a unit and a truck entirely stress-free. A+. Many thanks!

Rating:

5.0

Staff very helpful and friendly. Very good experience

Rating:

5.0

Very customer-centric.

Rating:

5.0

Great to have truck and unit in one place ‘

Rating:

5.0

The manager was excellent!

Rating:

5.0

It was a busy Saturday when I came in to rent a storage unit. The process was efficient Beth and her staff were attentive, I was pleased with the experience. I also like the moving supplies available to help organize my move, I’m a very satisfied consumer. Thank you Danvers U-Haul!

Rating:

4.0

Manager was able to fit my needs, very flexible and friendly.

Rating:

5.0

Answered all my questions and guided me the appreciate way.

Rating:

5.0

The assistant manager, Ben, was very helpful, friendly and courteous. Ben explained to my wife and I the ins and outs of the storage facility and process. He took us to our unit after we signed up online, explaining the security, how to use of key card and lock. Overall it was an excellent experience. Ben was fantastic, we would give him an A+

Rating:

5.0

Beth is a great employee. The several times I've been there or called she has been been courteous, clear, sincere in her efforts and recommendations and overall terrific. She is confident in her job and it is reflected in the way she treats each customer (i've been in a short line while she handled live customers and the phones). Superior to so many others who work with the general public.

Rating:

4.0

The morning when I picked up my truck the girl was exceptional! When I went to drop it off was frustrating though. I arrived close to closing time and the guy asked me to do online drop off. The internet wouldn't work on my phone so I was unable to complete it. He was still there but kept busy looking at the other vehicles turned in whose customers had left. I felt like he should have helped me since I was there in person.

Rating:

5.0

The staff was knowledgeable friendly

Rating:

5.0

Great to do business with. They really are about customer satisfaction. Alex was a great help and very friendly. Would recommend to anyone.

Rating:

3.0

Having to provide 3 phone numbers was ridiculous, no need for that much information to be provided. Also, locks should be included, shouldn't have to purchase one

Rating:

5.0

Fast & easy process