Customer Reviews for U-Haul Moving & Storage of Danvers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Danvers
Renee P. on
Impressive! Clean and great service! Affordable too.
Paul C. on
Its very difficult to identify the downward sloped entrance driveway from Route 1 at 50 MPH. Accidents are waiting to happen, if they haven't already.
Cheryl L. on
We reserved the tow dolly to pick up in Salisbury Massachusetts. The night before we were due to pick up I got a call that we had to Pick up in Salem Massachusetts which is 30+ miles from where we were. Salisbury is 5 miles from where we were staying. Ended up calling and got to go to Danvers which is closer and easier than Salem. Not very happy about how we were treated. We r both disabled and did not need to have plans change right at last minute.
Michael F. on
Everyone was great......
Dawn S. on
The General manager at the location was the rudest person I have ever dealth with. The truck we reserved was NOT available and his response was just "oh well, there is nothing I can do if the customer hasn't returned the truck" In the most condescending tone. NOT to mention that at the same location we had been renting a unit for several months and the one we reserved and was told was available was NOT. Honestly just a very poor experience and you can be sure if anyone were to ever ask us about it, we will tell them that.
Sharon D. on
Mo need to improve. Picking up and dropping off the truck was quick and easy. Thank you.
Donald T. on
Beth who rented me the trailer was awesome.
Ginevra S. on
The Uhaul app is so confusing that I gave up and had to pay $20 for returning the truck 16 hours early so Uhaul could rent it again. I rented a truck the previous weekend and returned it to a person and paid only the rental amount. I feel penalized for not being for not being able to use an app. There was another person trying to pick up a truck and they weren’t able to use the app either. This a very sad commentary on Uhaul and its app designer. As for me, I will only deal with the excellent people at the Danvers Uhaul in person from now on. They won’t steal $20 from me. Yes, $20 is a small amount individually but country wide, it’s hundreds of thousands of dollars!
Susan E. on
Great helpful staff.
Preston S. on
I picked up the truck Sunday evening. The woman at the counter was extremely polite, professional and knowledgeable but beyond that, she makes you feel like she cares and wants to help you with any questions. She truly is an asset that should be recognized.
Laurindo B. on
Excellent customer service .friendly staff professional service,
Francis H. on
The system to check me out during pickup was running extremely slow. Need to get someone from IT to improve the response speed.
Richard K. on
My pick up location was moved 18 miles away. I was only given around 12 miles to compensate. This resulted in extra mileage charges
Nancy S. on
Great!
Mark F. on
N/a
Joseph L. on
VERY NICE PEOPLE!
Jason C. on
I was a local customer and for a pick up it cost me 60 for 3 hrs.. I believe the mileage rates for a local customer is absolutely steep. I will not use Uhaul to rent anymore equipment unless absoluteness the last resort.
Betsy J. on
The saleswoman was great, I was overwhelmed and she gave me all the facts which helped me make a decision. Please thank her for me.
Linda C. on
everything went smoothly all the employees were friendly and helpful nice experience
linda A. on
No improvement needed. Service was much better than other locations in our area.
Leslye A. on
The staff was friendly, professional, and very helpful.
ANDREA P. on
Overall I was extremely happy.
Nick R. on
They should post their clear policy and procedures for handling garbage and the guidelines for use of the area they have designated for customers to leave furniture etc they don't want anymore.
James D. on
Great service Fast and friendly
KAREN K. on
Always helpful and responsive to any questions.
Dawn D. on
The staff was amazing!! And super helpful
Bill M. on
Good place to use for storage.
Lawrence C. on
Everyone I dealt with at this U-Haul was accommodating, friendly and helpful. I dropped off equipment and rented a storage unit and was in and out quickly. One of the guys Gave me cold bottled water!!
kim M. on
Very helpful and accommodating staff
Raymond M. on
Excellent service
Jeanne S. on
Always so helpful and the manager is fantastic.
amy e. on
Your staff is friendly and courteous. .
Daniel A. on
I've rented a cargo van for local moves and storage space from this facility. I feel they do a fine job and have no complaints.
Clifford G. on
Knowledgeable, friendly and efficient staff...
Jordan J. on
Fast & easy process
kim M. on
Great service!!
KANJI K. on
The branch manager, Chandel and other staffs were as friendly and helpful as they always have been in the last 5 years. Rented a 20ft truck to move into my house in Marlborough from 07:00 till 19:00.
JAMES W. on
None
Robert G. on
I have rented trucks from this facility many times and this was my first time for storage. The staff is always extremely pleasant and attentive to my needs.
YOUNG JAE P. on
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Raymond M. on
Excellent service, very accommodating
Michael L. on
I've moved 3 times over the past 7, each time using the facilities and services availble at Danvers U-haul, excellent experience as usual!
pamela w. on
very good ,it was very cold, no heat?179Newbury st, Danvers MA. 01923
CHRISTOPHER G. on
My storage unit became so filthy with mice, that I was forced to discard everything. I lost out on hundreds of dollars worth of furniture.
MICHAEL R. on
Great storage facility with easy access and courteous customer service.
Steven H. on
YOUR U-HAUL, YOUR ARE AND ALWAYS WILL BE. I BUY AND SELL HOUSES, I ALWAYS WILL AND WILL ALWAYS RENT TRUCKS AND STORAGE UNITS FROM YOU. HOW IS THAT FOR AN ANSWER ?
Gary B. on
Condensation dripped all over everything. Needs a better climate control
Ann R. on
I don't really have anything to say. I had extended hours as I work two jobs and really could only get to the site after 10pm. getting to the site was also a pain as there is only one way there.
SARAH W. on
The staff is very rude, slow and inexperienced. Whole facility feels sketchy. Mouse trap upon opening my unit which gave me a bad feeling about leaving my things there. Overpriced and misinformed.
Creunice D. on
I used this location for storage and moving trucks in 3 different occasions and I will come back if needed. Many different sizes units available, it’s clean and the location is very convenient
Bruce D. on
Generally very happy with this location, with one exception. I had stored some of my woodworking tools and found them rusty. Better climate control is needed.
maria g. on
excellent storage company
Joanne R. on
I have used the Danvers facility multiple times throughout the years. Even choosing to store there instead of a local facility specifically because I trust the management.
David L. on
Management and staff are great to work with .
Josh J. on
This was literally the absolute worst experience I’ve ever had with any service, PERIOD! I’ve rented many years (for business), but the staff & management here left me NEVER wanting to rent w/U-Haul.
TABITHA A. on
The best thanks for all the help
Ashley B. on
I did notice that I’ve used them once in the past and went back. However both times about after two months or so the rate goes up..BOtH times.
DEENA A. on
The reservation process went very smoothly and Kelly was great. She explained everything I needed to know in detail. Great customer service.
KAREN P. on
I had to move my belongings out because of a strong smell of urine. I found mouse droppings and the blankets I had over my furniture were all chewed up had to check everything to not bring babies home
Paul E. on
The staff at Uhaul Danvers is professional, efficient, and good to work with. Chenelle, Jonathan, and Cynthia helped me through all of my storage needs throughout the nine months I rented. Good deal.
CHRISTINE S. on
Even though the rep was busy he took excellent care of each and every customer. The facility is very clean and has everything you could need whether it is for renting a uhaul or a storage unit.
RICHARD B. on
I always received kind and friendly Service. The management was a class act. I would highly recommend anyone to use this facility.
Paul P. on
The staff went over and beyond to make sure I was pleased at all times. Paul C. Perakis
Catherine L. on
Refused a trailer rental. Condescending and rude manager/staff. Card didn’t work to access building several times.
Darlene C. on
Everyone I encountered at the Danvers location was extremely helpful and pleasant. They even moved the truck I was renting to the side of the building where the unit I was emptying was located.
TODD K. on
Extremely unprofessional and poorly ran
Holly T. on
I have no comment
PHILLIP B. on
The space served my needs perfectly.
Michael K. on
The staff was extremely helpful and professional.
Franchesca C. on
It was my first time utilizing a storage facility and the customer service staff made everything easy.
Brett G. on
I really like the staff,always been friendly and helpful. 1 have rented several trailers and trucks through them. But I will never use their storage again. Room was so damp it almost ruined things.
renee p. on
.
Amy M. on
I had climate control unit it was below 25 degrees in winter and froze my stuff. Then it was 100 degree cause air conditioner was not working so my stuff melted. Never be back used them for many years
DONAL B. on
Thanks for your service. We will recommend you.
Tom F. on
Longer access hours would be better. If I move I would reuse the service. Thanks, Tom
Arun N. on
The staff were very helpful. Storage units were clean and well maintained. A 2 part authentication was required to get into the building, which makes it more secure.
NORMAN Z. on
I only had one complaint. the garage door was very noisy and sqeeked alot.and also over the door when you come into the facility .when it rain you got soaked. other than that a great place to rent .
ted t. on
good people. note that you will not be able to get inside access after store hours