Customer Reviews for U-Haul Moving & Storage of Danvers

2,554 reviews

179 Newbury St   Danvers, MA 01923

(978) 739-4368

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(978) 739-4368

179 Newbury St
Danvers, MA 01923

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

JAIRO C. 
Rating:
2.0

The truck was good, and the location was clean. When we went to return the truck, however, the agent does not have enough intelligence to handle this basic transaction. She thought we were returning it a day late, and was starting to charge us for an extra day. After she called the district manager, and after I was very stressed for about 20 minutes, they finally realized that the local agent got today's dates wrong. I also found it very difficult to understand her through her accent. I am not at all a bigot, but between the difficulty understanding her, and her being dumb as dirt, it was an unnecessarily stressful experience that I really really am unhappy about.

Jetta A. 
Rating:
5.0

If the radio in the truck was working, this would have been a 10. Because of that I give it a 9. Excellent, friendly and efficient cusiomer service and the price was right.

Francis L. 
Rating:
5.0

Customer did not leave a comment.

Lori R. 
Rating:
4.0

Customer did not leave a comment.

Natasha L. 
Rating:
5.0

second time using uhaul in danvers recently and both times awesome experience with the staff!

Natalie F. 
Rating:
5.0

Customer did not leave a comment.

DONGCHANG S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

DIMITRIOS D. 
Rating:
5.0

Nothing everything went smoothly

Raquel T. 
Rating:
4.0

The staff were very friendly and helpful. The turnoff from the highway is VERY easy to miss.

james H. 
Rating:
3.0

Rental was 1 way from Massachusetts to Maine. Tank was 1/4 full.

Todd B. 
Rating:
2.0

Similar experience with only one employee working, there was no one to drop the rental off to for 20 minutes.

Kerry F. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

The location and staff were great. The truck ran very rough the right rear view mirror was flopping. I had an Allen wrench to fix it.

Margaret D. 
Rating:
5.0

Customer did not leave a comment.

LINDA G. 
Rating:
5.0

Customer did not leave a comment.

Bill W. 
Rating:
5.0

Great experience better off reserving ahead of time. Natiana help me and she was very helpful.

Matthew B. 
Rating:
1.0

Drop off location is horrible, zero lightning from the highway entering and exiting. I passed the driveway and so didn't my ride. Also, No signage big enough to read at night. Very disappointed in drop off set up, wont use this location again or recommend it.

Steven O. 
Rating:
5.0

Easy and convenient. Thank you

ML S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
2.0

Hire more staff. The one worker was amazing. She did a great job keeping up with the flow of customers but there definitely should have been someone there to help her.

APRIL H. 
Rating:
5.0

Customer did not leave a comment.

Natalie C. 
Rating:
5.0

The staff were amazing and took a bad situation and turned it into a very good one. Thank you, Steveb

Steven P. 
Rating:
2.0

The vehicle was old, the oil light kept coming on... the alarm bell kept sounding on... because the driver side door would not shut fully. It was a bit dangerous... I only traveled 44 miles so I tolerated the lousy vehicle. in the future I will only accept newer models. Staff at this location not friendly nor helpful. As of today 2 days after returning the vehicle, I have not received a final bill... which should be a lot less then what was charged. The employee charged me for 100 miles and assured me it would be corrected once vehicle returned... Still no final bill.... Looks like I will have to dispute any unauthorized charges. All in all, I will seek out another location in the future.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

randall N. 
Rating:
5.0

Very good

sandra G. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Ellen W. 
Rating:
4.0

Customer did not leave a comment.

Val S. 
Rating:
4.0

Customer did not leave a comment.

Shelly B. 
Rating:
4.0

Customer did not leave a comment.

Beth M. 
Rating:
5.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

Darlene B. 
Rating:
5.0

The employees are courteous, helpful, and knowledgeable. The Van worked fine. I have used this location several times and will continue to do so. Thanks.

Karin C. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
1.0

There was no one at the desk when I tried to return my truck. It took 10-15 minutes before anyone showed up

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

christina M. 
Rating:
5.0

Staff was very welcoming and polite

Endri K. 
Rating:
5.0

Customer did not leave a comment.

Carlos J. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Richard R.  |  Overall Experience 
Rating:
4.0

Very easy and efficitent. Convenient location

DEIRDRE M. 
Rating:
5.0

Wonderful experience friendly professional team, such a great group - Cynthia Tatiana Rose went above and beyond- excellent

Richard B. 
Rating:
3.0

They couldn’t get our keycard to work so when we open our unit it sets off the facility’s alarms

Jacqueline H.  |  First Impressions 
Rating:
5.0

The low gas light came on after I drove only 4 miles. I was told that I needed to bring it back with 1/4 tank, despite it having less than that when I picked it up. By the time I saw the email to approve photos, the link had exported. It would be helpful to tell people to check that out when you give them the keys.

NANCY M. 
Rating:
5.0

The person at the desk was very friendly, helpful and efficient. Please thank her.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline H. 
Rating:
5.0

Customer did not leave a comment.

LISETTE L. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
1.0

I've been trying for over a month to only be paying for the storage unit that I have and I am still currently paying for two storage units and they want me to do the running around canceling and starting a storage unit is a basic operation that U-Haul performs and they cannot seem to do it correctly it's been over a month and I am still paying for two storage units and I only have one

Dominic A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony E. 
Rating:
5.0

Customer did not leave a comment.

ELLIOT P. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Enjoyed the pup.

Charyl B. 
Rating:
5.0

Customer did not leave a comment.

Thoma F. 
Rating:
4.0

My thanks to the staff.

Eduardo S.  |  First Impressions 
Rating:
4.0

Better signage is needed on the highway entrance.

JENNIFER M. 
Rating:
5.0

Loved this! Everyone was friendly, it was so quick and efficient, they really made my return easy. I was in and out in 60 seconds and had my receipt promptly.

Lauren D. 
Rating:
5.0

Customer did not leave a comment.

David U. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

The Staff was very helpful.

Jeffrey D.  |  Online Move In 
Rating:
4.0

Don't let people park out front. Makes it very difficult to get by.

Michael W. 
Rating:
2.0

Site had no reservation for me but I booked on line and had confirmation....truck wipers were scraping glass

Jodi B. 
Rating:
5.0

Customer did not leave a comment.

CHESTER C. 
Rating:
3.0

I was billed twice please correct

Corie D. 
Rating:
5.0

Customer did not leave a comment.

Nick P. 
Rating:
4.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

VALERIA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin C.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Erion P. 
Rating:
1.0

Customer did not leave a comment.

DALE P. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Jack was extremely helpful

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B. 
Rating:
1.0

I drove the truck 24 miles and they charged me 2.2 gallons and I put $10 in the tank I'll never go back there ever again thank you

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

SERENITY M. 
Rating:
5.0

The rental and return staff was outstanding

Michael K. 
Rating:
3.0

Customer did not leave a comment.

Tom T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

This place is amazing compared to even a year ago, let alone 5. Amazingly chill yet aware employees.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Bethany R.  |  Overall Experience 
Rating:
5.0

The sales associate at the Danvers store is great. Highly recommended

Andrew P. 
Rating:
4.0

Cup holders had dried soda/sugary drink on it. Car gas tank was literally left on E.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

NYIKO N. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
4.0

The online booking was slow and very aggravating I had to go back And forth from my phone to my iPad to Unfreeze certain sections

Adamandia T.  |  Online Move In 
Rating:
5.0

Very good and friendly staff

julia C.  |  Overall Experience 
Rating:
5.0

If all locations were like this one from staff to appearance there wouldn't have been a negative review on the beginning of this survey.

JOHNANTHONY J. 
Rating:
5.0

The staff was very pleasant and helpful.

BRENDA C. 
Rating:
4.0

Highly reccomended & convenient location. Safety & security

Jamie S.  |  First Impressions 
Rating:
3.0

Cruise control. Mirrors that dont move during driving. It creates a major hazard to have loose mirrors which do not stay in position.

Stephen R. 
Rating:
3.0

Customer did not leave a comment.

GJERGJI C. 
Rating:
5.0

Customer did not leave a comment.

Penny C. 
Rating:
5.0

Charlie was very helpful and friendly

LONG L. 
Rating:
5.0

I needed storage while I was waiting to move. This was my first experience using a storage center. Beth and her team made the experience a good one. I was usually there on Saturdays and Cynthia and Charlie were friendly and attentive. Ned kept the place looking good. Sharon and Rose always had a smile. Matt and Billy were there to answer questions. If I left anyone out know that I never left UHaul Danvers without thinking, that was a good experience. If I need storage in the future I know where to go. I’ve told friends about UHaul too. Thanks!

Mary O.  |  Overall Experience 
Rating:
5.0

great customer care!

JAMES S. 
Rating:
4.0

Truck box floor could have been cleaner, but otherwise a great experience.

JONATHAN P. 
Rating:
5.0

Overall customer service and facility was great. The extra charges that go on a these rental facilities are absolutely ridiculous to say the least!!. Its stealing plan and simple!!!. I brought a truck back with what I thought was a quarter tank of gas in it and they said no it was under The fees that were charged for this was a total of 48.00!!!. What?. They will say that it's in the contract you signed, but that does not make it right!!. Its bad enough that UHaul will charge 5 00 a gal. for the fuel but the extra 30.00 for a "fuel service fee" ? give me a break. Maybe you tell your customers that it needs to be returned with over quarter of a tank.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

Vanessa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK D. 
Rating:
4.0

Would recommend to everyone!!!

Phillip P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARIUSZ A. 
Rating:
5.0

Customer did not leave a comment.

Keith F. 
Rating:
5.0

Othing

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

I used the app check-in and uploaded a picture of my license but still had to show my license. Would be nice not have to do that.

Gregory T. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP P. 
Rating:
5.0

The service was excellent.Keep it up.

JOB N. 
Rating:
5.0

Great service and courteous employees

SYLVAIN D. 
Rating:
4.0

Exactly what we needed, good price and super easy pick up and return .

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Deborah O. 
Rating:
5.0

Customer did not leave a comment.

julia C.  |  First Impressions 
Rating:
5.0

Staff super helpful and always friendly.

aly m.  |  Overall Experience 
Rating:
5.0

I had a unit for roughly 10 years and U-Haul of Danvers was consistently a quality storage service provider. They are the example of how to do storage right. I only left because I moved away from the area. Thank you for all the years of great service!

NICHOLAS S.  |  Overall Experience 
Rating:
5.0

The people that work there are extremely helpful and go above and beyond what I would expect.

MARY P.  |  Overall Experience 
Rating:
5.0

The UHaul in Danvers is always clean and the folks who work there are friendly and helpful. I moved from another storage company and have been so happy with the move. I have a couple of units and the storage fees have remained pretty stable, as well.

Christine D.  |  Overall Experience 
Rating:
2.0

The questions above do not match the criteria needed for this survey I never saw the facility. employee never offered A walk through to show me the unit. The location is on rte 1 North bound. Difficult for me to get there.I was told I could rent a unit for 50$/mo for 2 years. When I brought it up she was rude saying she never said it. Then I was told I had to buy a lock from you. You kept adding charges and I was overwhelmed. I never moved in. I went the next day and cancelled.

DOLORES C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alisha o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelby K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon p.  |  First Impressions 
Rating:
3.0

there were 2 females working at the location that were helpful there was an older man who tried to help me but he was not well trained (not his fault) And finally there was a young man with black hair who literally sat our whole exchange with his feet up on the counter space The young man did not look anything up in the computer to verify what I asked for service with and just did not seem in the mood to look Also I had issues accessing my storage after hours more than once even though that is what I paid for, this was corrected but I did have to come back to the office during office hours several times which defeats the purpose of 24/7 access

darleen w.  |  Overall Experience 
Rating:
5.0

So fast! On both opening a unit and closing which is so important. Thank you

William M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

phil t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jorge c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAIME C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANA T.  |  First Impressions 
Rating:
5.0

Thank you Elizabeth Harrington and Crew for all your help and service.

Jean H.  |  Overall Experience 
Rating:
5.0

Ty

NICOLE M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fernando R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jay P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra J.  |  First Impressions 
Rating:
5.0

Elizabeth Harrington is the best! Knowledgeable, friendly & professional. I have referred friends and family to U-Haul.

Cheryl K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David S.  |  Overall Experience 
Rating:
5.0

Tatiana was especially helpful and made the process very easy. she's a great worker and you should be happy to have her with your company

Linda C.  |  First Impressions 
Rating:
1.0

Disgusting

Peter M.  |  Overall Experience 
Rating:
1.0

Staff helpful but the climate control faculty was poorly controlled and smelled of must or mold. Canceled my reservation since I could not store my belongings in such a poorly maintained facility

Peter M.  |  First Impressions 
Rating:
5.0

The associates were very friendly and helpful and it was easy to get in and out of the storage unit itself (once I got there). My one complaint is that traffic flow is difficult around the facility. I'm not sure how to resolve that. We didn't have too much of a problem but I imagine during your busy times if there are a lot of people there, parking and access might be difficult. Also, the entrance is sort of hidden and easy to miss, and I was very glad to see you put a lighted sign at the entrance from route 1--that will help with visibility. The associates behind the counter were all very cheerful and helpful and this makes up for any physical difficulties of the place! Thank you very much!!

James G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa L.  |  First Impressions 
Rating:
4.0

Every thing was fine with me but on opening on Sunday morning you should have more than one employee on to open I felt bad for the one man employee that was on

Mary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COURTNEY W.  |  First Impressions 
Rating:
5.0

The woman in the front office was professional and extremely helpful in showing me everything I would need to know, including checking in and out of the unit, using the truck, etc. She even went so far as to help me check and adjust my rear view mirrors for safe driving. She made the process of renting a unit and a truck entirely stress-free. A+. Many thanks!

christine f.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JOSEPH Z.  |  Overall Experience 
Rating:
5.0

Staff very helpful and friendly. Very good experience

GAIL B.  |  First Impressions 
Rating:
5.0

Very customer-centric.

Dave N.  |  First Impressions 
Rating:
5.0

Great to have truck and unit in one place ‘

heather d.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jill Lanelle D.  |  Overall Experience 
Rating:
5.0

This is obviously a very busy location, and that makes the staff’s ability to provide excellent customer service that much more impressive. Great experience renting a truck and opening a storage account here! Thank you!

Chris M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ira G.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Luke F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon G.  |  First Impressions 
Rating:
5.0

The manager was excellent!

Kassandra W.  |  First Impressions 
Rating:
5.0

During a stressful time of getting our entire top floor hardwood floors refinished, Beth was so very helping in setting up a plan for us and saved us over $350.00. By renting a 15’ truck and using the free storage, it made the hold experience simple and stress free. The trucks were clean, the storage area was bright and brand new looking. This was the most pleasurable experience of the hold ordeal. Thanks to Beth and Tatiana for coming through. Will definitely use the Danvers location again.

Anthony D.  |  Overall Experience 
Rating:
5.0

On Sunday Tatiana was so very helpful. She guided me through the process and made it smooth and stress free. You guys have saved me a good amount of money. We are having our hardwood floors done and with the free storage this was the cheapest way for us. Thank you and looking forward to the same service when we pick up our stuff next week.

Anthony D.  |  First Impressions 
Rating:
5.0

It was a busy Saturday when I came in to rent a storage unit. The process was efficient Beth and her staff were attentive, I was pleased with the experience. I also like the moving supplies available to help organize my move, I’m a very satisfied consumer. Thank you Danvers U-Haul!

Mary O.  |  First Impressions 
Rating:
4.0

Manager was able to fit my needs, very flexible and friendly.

Miguel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Staff at the facility are friendly and helpful

Joseph S.  |  Overall Experience 
Rating:
1.0

After renting here for 12 months, I spent a whole day moving to a less conveniently-located facility because this U-Haul location is so bad. I have: (1) been locked out of my unit (not billing related), (2) been trapped in the facility, (3) had papers in my “air conditioned” unit ruined due to humidity, and (4) measured the indoor temperature last week at 29 degrees Fahrenheit. All the while, I experienced totally inept customer service. 1) Over the course of two weeks, I visited my unit after hours twice and was unable to use my card to get in. After going out of my way to visit during office hours, I was told, “Oh yeah the card readers don’t work on building D… we will get you PIN access.” U-Haul management should have notified customers rather than leaving it to us to figure out that the card reader wasn’t working. 2) On December 11th at 5pm I entered the facility, which has one entrance and one exit off the highway, only to find construction trucks blocking the exit. After notifying the construction crew to my presence, I was still unable to access my unit or even leave the facility for 20 minutes. This could have easily been prevented by management coordinating to move U-Haul trucks that eliminated means of navigating around the construction trucks. 3/4) Don’t expect the indoor “air-conditioned” units to amount to anything. For over a month this summer, A/C was malfunctioning in building D such that the floor had pools of water from condensation on pipes… the resulting humidity was enough to destroy any exposed papers items in storage. This winter, I measured the building’s inside temperature to be below freezing. I understand that things break, but at least notify your customers! When I was dealing with the broken card readers on July 17, 2020, one of the employees was not wearing a mask. He was talking to two customers (both wearing masks) at a short distance. Regardless how you feel about masks, his attitude was objectively disrespectful towards those customers. This total lack of care is made apparent by every single U-Haul employee at this location by their inability to provide reasonably reliable unit access and/or notification of the facility’s state of disrepair.

Tyler F.  |  Overall Experience 
Rating:
5.0

Answered all my questions and guided me the appreciate way.

Gaetano D.  |  First Impressions 
Rating:
5.0

Great and professional people. Highly recommend it to other people.

zakarya f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELE G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ADAM S.  |  Overall Experience 
Rating:
5.0

The assistant manager, Ben, was very helpful, friendly and courteous. Ben explained to my wife and I the ins and outs of the storage facility and process. He took us to our unit after we signed up online, explaining the security, how to use of key card and lock. Overall it was an excellent experience. Ben was fantastic, we would give him an A+

John K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

genaro s.  |  Overall Experience 
Rating:
5.0

Beth is a great employee. The several times I've been there or called she has been been courteous, clear, sincere in her efforts and recommendations and overall terrific. She is confident in her job and it is reflected in the way she treats each customer (i've been in a short line while she handled live customers and the phones). Superior to so many others who work with the general public.

linda d.  |  First Impressions 
Rating:
5.0

Staff always super friendly. Only disappointment was when raining out both card readers are under the roof overflow

Liz M.  |  Overall Experience 
Rating:
5.0

Management and staff were excellent in every way........they get Five stars.....well done

Pat M.  |  Overall Experience 
Rating:
4.0

The morning when I picked up my truck the girl was exceptional! When I went to drop it off was frustrating though. I arrived close to closing time and the guy asked me to do online drop off. The internet wouldn't work on my phone so I was unable to complete it. He was still there but kept busy looking at the other vehicles turned in whose customers had left. I felt like he should have helped me since I was there in person.

Moira P.  |  First Impressions 
Rating:
5.0

Elizabeth is an experienced manager who is always available to assist her customers. My family went through a huge loss and she was very helpful and sympathetic. Elizabeth went out of her ways to help us. We will never forget her kindness. I highly recommend U Haul of this location.

hoang n.  |  Overall Experience 
Rating:
5.0

It was a pleasure , both the ladies we death with were great. Tatiana was very good. It was nice seeing a young person with such great people skills. She didn't even flinch when I couldn't open the doors. A lot of young people would give you that old people are annoying look.

dorthey a.  |  First Impressions 
Rating:
2.0

You should tell people right away the price goes up yearly. You should hire people that can answer questions on the phone

SHERRI T.  |  Overall Experience 
Rating:
5.0

Great people to work with. Beth was Great

MARCO M.  |  Overall Experience 
Rating:
3.0

My experience wasn't really ok.

ELIZABETH E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Aileen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY B.  |  Overall Experience 
Rating:
5.0

The staff was knowledgeable friendly

DAVID L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBIN M.  |  Overall Experience 
Rating:
5.0

The Staff at has always been friendly and provide prompt and helpful service.

Cynthia D.  |  Overall Experience 
Rating:
5.0

Convenient location, staff extremely helpful & very accommodating- If rental vehicle or storage needed in future- I’ll be back! Sincere thanks... Helen B.

Helen B.  |  Overall Experience 
Rating:
4.0

U-Haul of Danvers is definitely a secure place, there are cameras everywhere. I went Thursday night to close out my storage unit and the front desk had 2 workers. I needed to wait about 15 minutes before being taken care of but once I was being served things went quickly. I would recommend this facility. Thanks Bob

Robert S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jennifer w.  |  Overall Experience 
Rating:
5.0

They have the best staff in the Danvers location especially david he is very helpful

David L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trista C.  |  Overall Experience 
Rating:
5.0

Very good services...

Agnaldo C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Polly C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

HECTOR C.  |  Overall Experience 
Rating:
5.0

Thanks everything was great

PASCAL S.  |  Overall Experience 
Rating:
5.0

I either did not get or did not see instructions for checking in on keypad on side of building. Staff was very helpful. Overall a very good experience.

Peter E.  |  Online Move In 
Rating:
5.0

I have Rented At 4 Locations. This was by far the best experience.

ALBERT M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria W.  |  Overall Experience 
Rating:
5.0

fine

Dale A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Migdalia F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle V.  |  First Impressions 
Rating:
5.0

The young girl with color in her hair was the one who helped me with my 250 dirtbike and she was quick to respond and was all around awesome! Thank you for your help!

Brittany W.  |  First Impressions 
Rating:
5.0

Cynthia was excellent

Brendan J. Q.  |  Overall Experience 
Rating:
5.0

Thank you for your wonderful customer service.

Mauricio S.  |  Overall Experience 
Rating:
5.0

Elizabeth and Cody are great employees. both went above and beyond to make my experience a good one.

Michael F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEPHEN F.  |  Overall Experience 
Rating:
4.0

This was a last minute storage rental I made with Beth an hour before closing. I had a reservation for a truck and storage unit at U-Haul 222 Central Street Saugus but they close early (Thursday 2/20/20 before 4:30) so I was left high and dry. I ended up getting my truck from Ricky at the Saugus Broadway facility and he recommended Beth at the Danvers facility for my storage units. Beth was knowledgeable and professional and I would recommend both the Saugus Broadway facility and the Danvers facility. Stay away from U-Haul at 222 Central Street Saugus. Thanks Bob Santiano

Robert S.  |  First Impressions 
Rating:
5.0

Staff is awesome!

Leighton o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brendan J. Q.  |  First Impressions 
Rating:
5.0

n/a

Linda c.  |  Overall Experience 
Rating:
5.0

Overall good experience. Easy

Bill W.  |  Overall Experience 
Rating:
5.0

Helpful, quick and professional

Matt P.  |  First Impressions 
Rating:
2.0

I had to wait 30-45 minutes for someone to help me check out. Also went to use the bathroom and it was a disgrace.

Jennifer F.  |  First Impressions 
Rating:
5.0

Great to do business with. They really are about customer satisfaction. Alex was a great help and very friendly. Would recommend to anyone.

Mathew E.  |  First Impressions 
Rating:
3.0

Having to provide 3 phone numbers was ridiculous, no need for that much information to be provided. Also, locks should be included, shouldn't have to purchase one

Michael C.  |  First Impressions 
Rating:
5.0

Great service, great people, very friendly and helpful.

Alfonso A.  |  Overall Experience 
Rating:
5.0

The General Manager Beth is a gem. Great Patience and Professional in every way Well Done to the entire Team on Saturday for Truck rental to storage process A+

Gary M.  |  First Impressions 
Rating:
5.0

I had a good experience there. Very friendly staff. Thank you!

Giovania L.  |  Overall Experience 
Rating:
5.0

Great!

Nancy S.  |  Overall Experience 
Rating:
5.0

N/a

Mark F.  |  Overall Experience 
Rating:
5.0

The saleswoman was great, I was overwhelmed and she gave me all the facts which helped me make a decision. Please thank her for me.

Betsy J.  |  First Impressions 
Rating:
5.0

Overall I was extremely happy.

ANDREA P.  |  Overall Experience 
Rating:
4.0

They should post their clear policy and procedures for handling garbage and the guidelines for use of the area they have designated for customers to leave furniture etc they don't want anymore.

Nick R.  |  Overall Experience 
Rating:
5.0

Great service Fast and friendly

James D.  |  First Impressions 
Rating:
5.0

Always helpful and responsive to any questions.

KAREN K.  |  Overall Experience 
Rating:
5.0

The staff was amazing!! And super helpful

Dawn D.  |  Overall Experience 
Rating:
5.0

Good place to use for storage.

Bill M.  |  Overall Experience 
Rating:
5.0

Everyone I dealt with at this U-Haul was accommodating, friendly and helpful. I dropped off equipment and rented a storage unit and was in and out quickly. One of the guys Gave me cold bottled water!!

Lawrence C.  |  First Impressions 
Rating:
4.0

Very helpful and accommodating staff

kim M.  |  Overall Experience 
Rating:
5.0

Excellent service

Raymond M.  |  Overall Experience 
Rating:
5.0

Always so helpful and the manager is fantastic.

Jeanne S.  |  Overall Experience 
Rating:
5.0

Your staff is friendly and courteous. .

amy e.  |  First Impressions 
Rating:
5.0

I've rented a cargo van for local moves and storage space from this facility. I feel they do a fine job and have no complaints.

Daniel A.  |  Overall Experience 
Rating:
4.0

Knowledgeable, friendly and efficient staff...

Clifford G.  |  First Impressions 
Rating:
5.0

Fast & easy process

Jordan J.  |  First Impressions 
Rating:
5.0

Great service!!

kim M.  |  First Impressions 
Rating:
5.0

The branch manager, Chandel and other staffs were as friendly and helpful as they always have been in the last 5 years. Rented a 20ft truck to move into my house in Marlborough from 07:00 till 19:00.

KANJI K.  |  Overall Experience 
Rating:
5.0

None

JAMES W.  |  Overall Experience 
Rating:
5.0

I have rented trucks from this facility many times and this was my first time for storage. The staff is always extremely pleasant and attentive to my needs.

Robert G.  |  Overall Experience 
Rating:
4.0

-

YOUNG JAE P.  |  Overall Experience 
Rating:
5.0

Excellent service, very accommodating

Raymond M.  |  First Impressions 
Rating:
5.0

I've moved 3 times over the past 7, each time using the facilities and services availble at Danvers U-haul, excellent experience as usual!

Michael L.  |  Overall Experience 
Rating:
5.0

very good ,it was very cold, no heat?179Newbury st, Danvers MA. 01923

pamela w.  |  Overall Experience 
Rating:
2.0

My storage unit became so filthy with mice, that I was forced to discard everything. I lost out on hundreds of dollars worth of furniture.

CHRISTOPHER G.  |  Overall Experience 
Rating:
5.0

Great storage facility with easy access and courteous customer service.

MICHAEL R.  |  Overall Experience 
Rating:
4.0

YOUR U-HAUL, YOUR ARE AND ALWAYS WILL BE. I BUY AND SELL HOUSES, I ALWAYS WILL AND WILL ALWAYS RENT TRUCKS AND STORAGE UNITS FROM YOU. HOW IS THAT FOR AN ANSWER ?

Steven H.  |  Overall Experience 
Rating:
4.0

Condensation dripped all over everything. Needs a better climate control

Gary B.  |  Overall Experience 
Rating:
3.0

I don't really have anything to say. I had extended hours as I work two jobs and really could only get to the site after 10pm. getting to the site was also a pain as there is only one way there.

Ann R.  |  Overall Experience 
Rating:
1.0

The staff is very rude, slow and inexperienced. Whole facility feels sketchy. Mouse trap upon opening my unit which gave me a bad feeling about leaving my things there. Overpriced and misinformed.

SARAH W.  |  Overall Experience 
Rating:
5.0

I used this location for storage and moving trucks in 3 different occasions and I will come back if needed. Many different sizes units available, it’s clean and the location is very convenient

Creunice D.  |  Overall Experience 
Rating:
4.0

Generally very happy with this location, with one exception. I had stored some of my woodworking tools and found them rusty. Better climate control is needed.

Bruce D.  |  Overall Experience 
Rating:
5.0

excellent storage company

maria g.  |  Overall Experience 
Rating:
5.0

I have used the Danvers facility multiple times throughout the years. Even choosing to store there instead of a local facility specifically because I trust the management.

Joanne R.  |  Overall Experience 
Rating:
5.0

Management and staff are great to work with .

David L.  |  Overall Experience 
Rating:
1.0

This was literally the absolute worst experience I’ve ever had with any service, PERIOD! I’ve rented many years (for business), but the staff & management here left me NEVER wanting to rent w/U-Haul.

Josh J.  |  Reservation 
Rating:
5.0

The best thanks for all the help

TABITHA A.  |  Overall Experience 
Rating:
4.0

I did notice that I’ve used them once in the past and went back. However both times about after two months or so the rate goes up..BOtH times.

Ashley B.  |  Overall Experience 
Rating:
5.0

The reservation process went very smoothly and Kelly was great. She explained everything I needed to know in detail. Great customer service.

DEENA A.  |  Reservation 
Rating:
1.0

I had to move my belongings out because of a strong smell of urine. I found mouse droppings and the blankets I had over my furniture were all chewed up had to check everything to not bring babies home

KAREN P.  |  Overall Experience 
Rating:
5.0

The staff at Uhaul Danvers is professional, efficient, and good to work with. Chenelle, Jonathan, and Cynthia helped me through all of my storage needs throughout the nine months I rented. Good deal.

Paul E.  |  Overall Experience 
Rating:
5.0

Even though the rep was busy he took excellent care of each and every customer. The facility is very clean and has everything you could need whether it is for renting a uhaul or a storage unit.

CHRISTINE S.  |  Reservation 
Rating:
5.0

I always received kind and friendly Service. The management was a class act. I would highly recommend anyone to use this facility.

RICHARD B.  |  Overall Experience 
Rating:
5.0

The staff went over and beyond to make sure I was pleased at all times. Paul C. Perakis

Paul P.  |  Overall Experience 
Rating:
2.0

Refused a trailer rental. Condescending and rude manager/staff. Card didn’t work to access building several times.

Catherine L.  |  Overall Experience 
Rating:
5.0

Everyone I encountered at the Danvers location was extremely helpful and pleasant. They even moved the truck I was renting to the side of the building where the unit I was emptying was located.

Darlene C.  |  Overall Experience 
Rating:
1.0

Extremely unprofessional and poorly ran

TODD K.  |  Overall Experience 
Rating:
4.0

I have no comment

Holly T.  |  Overall Experience 
Rating:
5.0

The space served my needs perfectly.

PHILLIP B.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and professional.

Michael K.  |  Reservation 
Rating:
5.0

It was my first time utilizing a storage facility and the customer service staff made everything easy.

Franchesca C.  |  Overall Experience 
Rating:
1.0

I really like the staff,always been friendly and helpful. 1 have rented several trailers and trucks through them. But I will never use their storage again. Room was so damp it almost ruined things.

Brett G.  |  Overall Experience 
Rating:
5.0

.

renee p.  |  Overall Experience 
Rating:
2.0

I had climate control unit it was below 25 degrees in winter and froze my stuff. Then it was 100 degree cause air conditioner was not working so my stuff melted. Never be back used them for many years

Amy M.  |  Overall Experience 
Rating:
5.0

Thanks for your service. We will recommend you.

DONAL B.  |  Overall Experience 
Rating:
4.0

Longer access hours would be better. If I move I would reuse the service. Thanks, Tom

Tom F.  |  Overall Experience 
Rating:
5.0

The staff were very helpful. Storage units were clean and well maintained. A 2 part authentication was required to get into the building, which makes it more secure.

Arun N.  |  Overall Experience 
Rating:
4.0

I only had one complaint. the garage door was very noisy and sqeeked alot.and also over the door when you come into the facility .when it rain you got soaked. other than that a great place to rent .

NORMAN Z.  |  Overall Experience 
Rating:
4.0

good people. note that you will not be able to get inside access after store hours

ted t.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top