Customer Reviews for U-Haul Moving & Storage of Danvers

Rating:

2.0

The truck was good, and the location was clean. When we went to return the truck, however, the agent does not have enough intelligence to handle this basic transaction. She thought we were returning it a day late, and was starting to charge us for an extra day. After she called the district manager, and after I was very stressed for about 20 minutes, they finally realized that the local agent got today's dates wrong. I also found it very difficult to understand her through her accent. I am not at all a bigot, but between the difficulty understanding her, and her being dumb as dirt, it was an unnecessarily stressful experience that I really really am unhappy about.

Rating:

5.0

If the radio in the truck was working, this would have been a 10. Because of that I give it a 9. Excellent, friendly and efficient cusiomer service and the price was right.

Rating:

5.0

second time using uhaul in danvers recently and both times awesome experience with the staff!

Rating:

5.0

Nothing everything went smoothly

Rating:

4.0

The staff were very friendly and helpful. The turnoff from the highway is VERY easy to miss.

Rating:

3.0

Rental was 1 way from Massachusetts to Maine. Tank was 1/4 full.

Rating:

2.0

Similar experience with only one employee working, there was no one to drop the rental off to for 20 minutes.

Rating:

4.0

The location and staff were great. The truck ran very rough the right rear view mirror was flopping. I had an Allen wrench to fix it.

Rating:

5.0

Great experience better off reserving ahead of time. Natiana help me and she was very helpful.

Rating:

1.0

Drop off location is horrible, zero lightning from the highway entering and exiting. I passed the driveway and so didn't my ride. Also, No signage big enough to read at night. Very disappointed in drop off set up, wont use this location again or recommend it.

Rating:

5.0

Easy and convenient. Thank you

Rating:

2.0

Hire more staff. The one worker was amazing. She did a great job keeping up with the flow of customers but there definitely should have been someone there to help her.

Rating:

5.0

The staff were amazing and took a bad situation and turned it into a very good one. Thank you, Steveb

Rating:

2.0

The vehicle was old, the oil light kept coming on... the alarm bell kept sounding on... because the driver side door would not shut fully. It was a bit dangerous... I only traveled 44 miles so I tolerated the lousy vehicle. in the future I will only accept newer models. Staff at this location not friendly nor helpful. As of today 2 days after returning the vehicle, I have not received a final bill... which should be a lot less then what was charged. The employee charged me for 100 miles and assured me it would be corrected once vehicle returned... Still no final bill.... Looks like I will have to dispute any unauthorized charges. All in all, I will seek out another location in the future.

Rating:

5.0

Very good

Rating:

5.0

The employees are courteous, helpful, and knowledgeable. The Van worked fine. I have used this location several times and will continue to do so. Thanks.

Rating:

1.0

There was no one at the desk when I tried to return my truck. It took 10-15 minutes before anyone showed up

Rating:

5.0

Staff was very welcoming and polite

Rating:

4.0

Very easy and efficitent. Convenient location

Rating:

5.0

Wonderful experience friendly professional team, such a great group - Cynthia Tatiana Rose went above and beyond- excellent

Rating:

3.0

They couldn’t get our keycard to work so when we open our unit it sets off the facility’s alarms

Rating:

5.0

The low gas light came on after I drove only 4 miles. I was told that I needed to bring it back with 1/4 tank, despite it having less than that when I picked it up. By the time I saw the email to approve photos, the link had exported. It would be helpful to tell people to check that out when you give them the keys.

Rating:

5.0

The person at the desk was very friendly, helpful and efficient. Please thank her.

Rating:

1.0

I've been trying for over a month to only be paying for the storage unit that I have and I am still currently paying for two storage units and they want me to do the running around canceling and starting a storage unit is a basic operation that U-Haul performs and they cannot seem to do it correctly it's been over a month and I am still paying for two storage units and I only have one

Rating:

5.0

Enjoyed the pup.

Rating:

4.0

My thanks to the staff.

Rating:

4.0

Better signage is needed on the highway entrance.

Rating:

5.0

Loved this! Everyone was friendly, it was so quick and efficient, they really made my return easy. I was in and out in 60 seconds and had my receipt promptly.

Rating:

5.0

The Staff was very helpful.

Rating:

4.0

Don't let people park out front. Makes it very difficult to get by.

Rating:

2.0

Site had no reservation for me but I booked on line and had confirmation....truck wipers were scraping glass

Rating:

3.0

I was billed twice please correct

Rating:

5.0

Jack was extremely helpful

Rating:

1.0

I drove the truck 24 miles and they charged me 2.2 gallons and I put $10 in the tank I'll never go back there ever again thank you

Rating:

5.0

The rental and return staff was outstanding

Rating:

5.0

This place is amazing compared to even a year ago, let alone 5. Amazingly chill yet aware employees.

Rating:

5.0

The sales associate at the Danvers store is great. Highly recommended

Rating:

4.0

Cup holders had dried soda/sugary drink on it. Car gas tank was literally left on E.

Rating:

4.0

The online booking was slow and very aggravating I had to go back And forth from my phone to my iPad to Unfreeze certain sections

Rating:

5.0

Very good and friendly staff

Rating:

5.0

If all locations were like this one from staff to appearance there wouldn't have been a negative review on the beginning of this survey.

Rating:

5.0

The staff was very pleasant and helpful.

Rating:

4.0

Highly reccomended & convenient location. Safety & security

Rating:

3.0

Cruise control. Mirrors that dont move during driving. It creates a major hazard to have loose mirrors which do not stay in position.

Rating:

5.0

Charlie was very helpful and friendly

Rating:

5.0

I needed storage while I was waiting to move. This was my first experience using a storage center. Beth and her team made the experience a good one. I was usually there on Saturdays and Cynthia and Charlie were friendly and attentive. Ned kept the place looking good. Sharon and Rose always had a smile. Matt and Billy were there to answer questions. If I left anyone out know that I never left UHaul Danvers without thinking, that was a good experience. If I need storage in the future I know where to go. I’ve told friends about UHaul too. Thanks!

Rating:

5.0

great customer care!

Rating:

4.0

Truck box floor could have been cleaner, but otherwise a great experience.

Rating:

5.0

Overall customer service and facility was great. The extra charges that go on a these rental facilities are absolutely ridiculous to say the least!!. Its stealing plan and simple!!!. I brought a truck back with what I thought was a quarter tank of gas in it and they said no it was under The fees that were charged for this was a total of 48.00!!!. What?. They will say that it's in the contract you signed, but that does not make it right!!. Its bad enough that UHaul will charge 5 00 a gal. for the fuel but the extra 30.00 for a "fuel service fee" ? give me a break. Maybe you tell your customers that it needs to be returned with over quarter of a tank.

Rating:

4.0

Would recommend to everyone!!!

Rating:

5.0

Othing

Rating:

5.0

I used the app check-in and uploaded a picture of my license but still had to show my license. Would be nice not have to do that.

Rating:

5.0

The service was excellent.Keep it up.

Rating:

5.0

Great service and courteous employees

Rating:

4.0

Exactly what we needed, good price and super easy pick up and return .

Rating:

5.0

Staff super helpful and always friendly.

Rating:

5.0

I had a unit for roughly 10 years and U-Haul of Danvers was consistently a quality storage service provider. They are the example of how to do storage right. I only left because I moved away from the area. Thank you for all the years of great service!

Rating:

5.0

The people that work there are extremely helpful and go above and beyond what I would expect.

Rating:

5.0

The UHaul in Danvers is always clean and the folks who work there are friendly and helpful. I moved from another storage company and have been so happy with the move. I have a couple of units and the storage fees have remained pretty stable, as well.

Rating:

2.0

The questions above do not match the criteria needed for this survey I never saw the facility. employee never offered A walk through to show me the unit. The location is on rte 1 North bound. Difficult for me to get there.I was told I could rent a unit for 50$/mo for 2 years. When I brought it up she was rude saying she never said it. Then I was told I had to buy a lock from you. You kept adding charges and I was overwhelmed. I never moved in. I went the next day and cancelled.

Rating:

3.0

there were 2 females working at the location that were helpful there was an older man who tried to help me but he was not well trained (not his fault) And finally there was a young man with black hair who literally sat our whole exchange with his feet up on the counter space The young man did not look anything up in the computer to verify what I asked for service with and just did not seem in the mood to look Also I had issues accessing my storage after hours more than once even though that is what I paid for, this was corrected but I did have to come back to the office during office hours several times which defeats the purpose of 24/7 access

Rating:

5.0

So fast! On both opening a unit and closing which is so important. Thank you

Rating:

5.0

Thank you Elizabeth Harrington and Crew for all your help and service.

Rating:

5.0

Ty

Rating:

5.0

Elizabeth Harrington is the best! Knowledgeable, friendly & professional. I have referred friends and family to U-Haul.

Rating:

5.0

Tatiana was especially helpful and made the process very easy. she's a great worker and you should be happy to have her with your company

Rating:

1.0

Disgusting

Rating:

1.0

Staff helpful but the climate control faculty was poorly controlled and smelled of must or mold. Canceled my reservation since I could not store my belongings in such a poorly maintained facility

Rating:

5.0

The associates were very friendly and helpful and it was easy to get in and out of the storage unit itself (once I got there). My one complaint is that traffic flow is difficult around the facility. I'm not sure how to resolve that. We didn't have too much of a problem but I imagine during your busy times if there are a lot of people there, parking and access might be difficult. Also, the entrance is sort of hidden and easy to miss, and I was very glad to see you put a lighted sign at the entrance from route 1--that will help with visibility. The associates behind the counter were all very cheerful and helpful and this makes up for any physical difficulties of the place! Thank you very much!!

Rating:

4.0

Every thing was fine with me but on opening on Sunday morning you should have more than one employee on to open I felt bad for the one man employee that was on

Rating:

5.0

The woman in the front office was professional and extremely helpful in showing me everything I would need to know, including checking in and out of the unit, using the truck, etc. She even went so far as to help me check and adjust my rear view mirrors for safe driving. She made the process of renting a unit and a truck entirely stress-free. A+. Many thanks!

Rating:

5.0

Staff very helpful and friendly. Very good experience

Rating:

5.0

Very customer-centric.

Rating:

5.0

Great to have truck and unit in one place ‘

Rating:

5.0

This is obviously a very busy location, and that makes the staff’s ability to provide excellent customer service that much more impressive. Great experience renting a truck and opening a storage account here! Thank you!

Rating:

5.0

The manager was excellent!

Rating:

5.0

During a stressful time of getting our entire top floor hardwood floors refinished, Beth was so very helping in setting up a plan for us and saved us over $350.00. By renting a 15’ truck and using the free storage, it made the hold experience simple and stress free. The trucks were clean, the storage area was bright and brand new looking. This was the most pleasurable experience of the hold ordeal. Thanks to Beth and Tatiana for coming through. Will definitely use the Danvers location again.

Rating:

5.0

On Sunday Tatiana was so very helpful. She guided me through the process and made it smooth and stress free. You guys have saved me a good amount of money. We are having our hardwood floors done and with the free storage this was the cheapest way for us. Thank you and looking forward to the same service when we pick up our stuff next week.

Rating:

5.0

It was a busy Saturday when I came in to rent a storage unit. The process was efficient Beth and her staff were attentive, I was pleased with the experience. I also like the moving supplies available to help organize my move, I’m a very satisfied consumer. Thank you Danvers U-Haul!

Rating:

4.0

Manager was able to fit my needs, very flexible and friendly.

Rating:

5.0

Staff at the facility are friendly and helpful

Rating:

1.0

After renting here for 12 months, I spent a whole day moving to a less conveniently-located facility because this U-Haul location is so bad. I have: (1) been locked out of my unit (not billing related), (2) been trapped in the facility, (3) had papers in my “air conditioned” unit ruined due to humidity, and (4) measured the indoor temperature last week at 29 degrees Fahrenheit. All the while, I experienced totally inept customer service. 1) Over the course of two weeks, I visited my unit after hours twice and was unable to use my card to get in. After going out of my way to visit during office hours, I was told, “Oh yeah the card readers don’t work on building D… we will get you PIN access.” U-Haul management should have notified customers rather than leaving it to us to figure out that the card reader wasn’t working. 2) On December 11th at 5pm I entered the facility, which has one entrance and one exit off the highway, only to find construction trucks blocking the exit. After notifying the construction crew to my presence, I was still unable to access my unit or even leave the facility for 20 minutes. This could have easily been prevented by management coordinating to move U-Haul trucks that eliminated means of navigating around the construction trucks. 3/4) Don’t expect the indoor “air-conditioned” units to amount to anything. For over a month this summer, A/C was malfunctioning in building D such that the floor had pools of water from condensation on pipes… the resulting humidity was enough to destroy any exposed papers items in storage. This winter, I measured the building’s inside temperature to be below freezing. I understand that things break, but at least notify your customers! When I was dealing with the broken card readers on July 17, 2020, one of the employees was not wearing a mask. He was talking to two customers (both wearing masks) at a short distance. Regardless how you feel about masks, his attitude was objectively disrespectful towards those customers. This total lack of care is made apparent by every single U-Haul employee at this location by their inability to provide reasonably reliable unit access and/or notification of the facility’s state of disrepair.

Rating:

5.0

Answered all my questions and guided me the appreciate way.

Rating:

5.0

Great and professional people. Highly recommend it to other people.

Rating:

5.0

The assistant manager, Ben, was very helpful, friendly and courteous. Ben explained to my wife and I the ins and outs of the storage facility and process. He took us to our unit after we signed up online, explaining the security, how to use of key card and lock. Overall it was an excellent experience. Ben was fantastic, we would give him an A+

Rating:

5.0

Beth is a great employee. The several times I've been there or called she has been been courteous, clear, sincere in her efforts and recommendations and overall terrific. She is confident in her job and it is reflected in the way she treats each customer (i've been in a short line while she handled live customers and the phones). Superior to so many others who work with the general public.

Rating:

5.0

Staff always super friendly. Only disappointment was when raining out both card readers are under the roof overflow

Rating:

5.0

Management and staff were excellent in every way........they get Five stars.....well done

Rating:

4.0

The morning when I picked up my truck the girl was exceptional! When I went to drop it off was frustrating though. I arrived close to closing time and the guy asked me to do online drop off. The internet wouldn't work on my phone so I was unable to complete it. He was still there but kept busy looking at the other vehicles turned in whose customers had left. I felt like he should have helped me since I was there in person.

Rating:

5.0

Elizabeth is an experienced manager who is always available to assist her customers. My family went through a huge loss and she was very helpful and sympathetic. Elizabeth went out of her ways to help us. We will never forget her kindness. I highly recommend U Haul of this location.

Rating:

5.0

It was a pleasure , both the ladies we death with were great. Tatiana was very good. It was nice seeing a young person with such great people skills. She didn't even flinch when I couldn't open the doors. A lot of young people would give you that old people are annoying look.

Rating:

2.0

You should tell people right away the price goes up yearly. You should hire people that can answer questions on the phone

Rating:

5.0

Great people to work with. Beth was Great

Rating:

3.0

My experience wasn't really ok.

Rating:

5.0

The staff was knowledgeable friendly

Rating:

5.0

The Staff at has always been friendly and provide prompt and helpful service.

Rating:

5.0

Convenient location, staff extremely helpful & very accommodating- If rental vehicle or storage needed in future- I’ll be back! Sincere thanks... Helen B.

Rating:

4.0

U-Haul of Danvers is definitely a secure place, there are cameras everywhere. I went Thursday night to close out my storage unit and the front desk had 2 workers. I needed to wait about 15 minutes before being taken care of but once I was being served things went quickly. I would recommend this facility. Thanks Bob

Rating:

5.0

They have the best staff in the Danvers location especially david he is very helpful

Rating:

5.0

Very good services...

Rating:

5.0

Thanks everything was great

Rating:

5.0

I either did not get or did not see instructions for checking in on keypad on side of building. Staff was very helpful. Overall a very good experience.

Rating:

5.0

I have Rented At 4 Locations. This was by far the best experience.

Rating:

5.0

fine

Rating:

5.0

The young girl with color in her hair was the one who helped me with my 250 dirtbike and she was quick to respond and was all around awesome! Thank you for your help!

Rating:

5.0

Cynthia was excellent

Rating:

5.0

Thank you for your wonderful customer service.

Rating:

5.0

Elizabeth and Cody are great employees. both went above and beyond to make my experience a good one.

Rating:

4.0

This was a last minute storage rental I made with Beth an hour before closing. I had a reservation for a truck and storage unit at U-Haul 222 Central Street Saugus but they close early (Thursday 2/20/20 before 4:30) so I was left high and dry. I ended up getting my truck from Ricky at the Saugus Broadway facility and he recommended Beth at the Danvers facility for my storage units. Beth was knowledgeable and professional and I would recommend both the Saugus Broadway facility and the Danvers facility. Stay away from U-Haul at 222 Central Street Saugus. Thanks Bob Santiano

Rating:

5.0

Staff is awesome!

Rating:

5.0

n/a

Rating:

5.0

Overall good experience. Easy

Rating:

5.0

Helpful, quick and professional

Rating:

2.0

I had to wait 30-45 minutes for someone to help me check out. Also went to use the bathroom and it was a disgrace.

Rating:

5.0

Great to do business with. They really are about customer satisfaction. Alex was a great help and very friendly. Would recommend to anyone.

Rating:

3.0

Having to provide 3 phone numbers was ridiculous, no need for that much information to be provided. Also, locks should be included, shouldn't have to purchase one

Rating:

5.0

Great service, great people, very friendly and helpful.

Rating:

5.0

The General Manager Beth is a gem. Great Patience and Professional in every way Well Done to the entire Team on Saturday for Truck rental to storage process A+

Rating:

5.0

I had a good experience there. Very friendly staff. Thank you!

Rating:

5.0

Great!

Rating:

5.0

N/a

Rating:

5.0

The saleswoman was great, I was overwhelmed and she gave me all the facts which helped me make a decision. Please thank her for me.

Rating:

5.0

Overall I was extremely happy.

Rating:

4.0

They should post their clear policy and procedures for handling garbage and the guidelines for use of the area they have designated for customers to leave furniture etc they don't want anymore.

Rating:

5.0

Great service Fast and friendly

Rating:

5.0

Always helpful and responsive to any questions.

Rating:

5.0

The staff was amazing!! And super helpful

Rating:

5.0

Good place to use for storage.

Rating:

5.0

Everyone I dealt with at this U-Haul was accommodating, friendly and helpful. I dropped off equipment and rented a storage unit and was in and out quickly. One of the guys Gave me cold bottled water!!

Rating:

4.0

Very helpful and accommodating staff

Rating:

5.0

Excellent service

Rating:

5.0

Always so helpful and the manager is fantastic.

Rating:

5.0

Your staff is friendly and courteous. .

Rating:

5.0

I've rented a cargo van for local moves and storage space from this facility. I feel they do a fine job and have no complaints.

Rating:

4.0

Knowledgeable, friendly and efficient staff...

Rating:

5.0

Fast & easy process

Rating:

5.0

Great service!!

Rating:

5.0

The branch manager, Chandel and other staffs were as friendly and helpful as they always have been in the last 5 years. Rented a 20ft truck to move into my house in Marlborough from 07:00 till 19:00.

Rating:

5.0

None

Rating:

5.0

I have rented trucks from this facility many times and this was my first time for storage. The staff is always extremely pleasant and attentive to my needs.

Rating:

4.0

-

Rating:

5.0

Excellent service, very accommodating

Rating:

5.0

I've moved 3 times over the past 7, each time using the facilities and services availble at Danvers U-haul, excellent experience as usual!

Rating:

5.0

very good ,it was very cold, no heat?179Newbury st, Danvers MA. 01923

Rating:

2.0

My storage unit became so filthy with mice, that I was forced to discard everything. I lost out on hundreds of dollars worth of furniture.

Rating:

5.0

Great storage facility with easy access and courteous customer service.

Rating:

4.0

YOUR U-HAUL, YOUR ARE AND ALWAYS WILL BE. I BUY AND SELL HOUSES, I ALWAYS WILL AND WILL ALWAYS RENT TRUCKS AND STORAGE UNITS FROM YOU. HOW IS THAT FOR AN ANSWER ?

Rating:

4.0

Condensation dripped all over everything. Needs a better climate control

Rating:

3.0

I don't really have anything to say. I had extended hours as I work two jobs and really could only get to the site after 10pm. getting to the site was also a pain as there is only one way there.

Rating:

1.0

The staff is very rude, slow and inexperienced. Whole facility feels sketchy. Mouse trap upon opening my unit which gave me a bad feeling about leaving my things there. Overpriced and misinformed.

Rating:

5.0

I used this location for storage and moving trucks in 3 different occasions and I will come back if needed. Many different sizes units available, it’s clean and the location is very convenient

Rating:

4.0

Generally very happy with this location, with one exception. I had stored some of my woodworking tools and found them rusty. Better climate control is needed.

Rating:

5.0

excellent storage company

Rating:

5.0

I have used the Danvers facility multiple times throughout the years. Even choosing to store there instead of a local facility specifically because I trust the management.

Rating:

5.0

Management and staff are great to work with .

Rating:

1.0

This was literally the absolute worst experience I’ve ever had with any service, PERIOD! I’ve rented many years (for business), but the staff & management here left me NEVER wanting to rent w/U-Haul.

Rating:

5.0

The best thanks for all the help

Rating:

4.0

I did notice that I’ve used them once in the past and went back. However both times about after two months or so the rate goes up..BOtH times.

Rating:

5.0

The reservation process went very smoothly and Kelly was great. She explained everything I needed to know in detail. Great customer service.

Rating:

1.0

I had to move my belongings out because of a strong smell of urine. I found mouse droppings and the blankets I had over my furniture were all chewed up had to check everything to not bring babies home

Rating:

5.0

The staff at Uhaul Danvers is professional, efficient, and good to work with. Chenelle, Jonathan, and Cynthia helped me through all of my storage needs throughout the nine months I rented. Good deal.

Rating:

5.0

Even though the rep was busy he took excellent care of each and every customer. The facility is very clean and has everything you could need whether it is for renting a uhaul or a storage unit.

Rating:

5.0

I always received kind and friendly Service. The management was a class act. I would highly recommend anyone to use this facility.

Rating:

5.0

The staff went over and beyond to make sure I was pleased at all times. Paul C. Perakis

Rating:

2.0

Refused a trailer rental. Condescending and rude manager/staff. Card didn’t work to access building several times.

Rating:

5.0

Everyone I encountered at the Danvers location was extremely helpful and pleasant. They even moved the truck I was renting to the side of the building where the unit I was emptying was located.

Rating:

1.0

Extremely unprofessional and poorly ran

Rating:

4.0

I have no comment

Rating:

5.0

The space served my needs perfectly.

Rating:

5.0

The staff was extremely helpful and professional.

Rating:

5.0

It was my first time utilizing a storage facility and the customer service staff made everything easy.

Rating:

1.0

I really like the staff,always been friendly and helpful. 1 have rented several trailers and trucks through them. But I will never use their storage again. Room was so damp it almost ruined things.

Rating:

5.0

.

Rating:

2.0

I had climate control unit it was below 25 degrees in winter and froze my stuff. Then it was 100 degree cause air conditioner was not working so my stuff melted. Never be back used them for many years

Rating:

5.0

Thanks for your service. We will recommend you.

Rating:

4.0

Longer access hours would be better. If I move I would reuse the service. Thanks, Tom

Rating:

5.0

The staff were very helpful. Storage units were clean and well maintained. A 2 part authentication was required to get into the building, which makes it more secure.

Rating:

4.0

I only had one complaint. the garage door was very noisy and sqeeked alot.and also over the door when you come into the facility .when it rain you got soaked. other than that a great place to rent .