Customer Reviews for U-Haul Moving & Storage of Danvers

Rating:

5.0

Very professional . Very helpful. Highly recommend this station

Rating:

5.0

Good customer service

Rating:

5.0

Employee on duty during pickup and drop-off was extremely friendly and helpful. Will definitely use this location again in the future if the need arises.

Rating:

5.0

Tatianna C is the best!

Rating:

5.0

The staff the staff the staff smart friendly and helpful very good crew

Rating:

5.0

Staff was very friendly and helpful.

Rating:

5.0

My entire experience was great from storage to truck rental. This is my second time using this location and I’m very happy.

Rating:

5.0

The woman at the counter she maybe the manager, has been so pleasant and helpful each time I’ve been there.

Rating:

5.0

Tatyana was super friendly and knowledgeable. A+++

Rating:

5.0

Very satisfied with the service.

Rating:

5.0

The crew at the u-haul location in Danvers were very accommodating. They helped me with mirror set up and other questions. Taliyana was fabulous very efficient and professional. Wonderful experience. Long day for the crew and they were wonderful and kind.

Rating:

5.0

Great customer service.

Rating:

5.0

The manager is great—she’s the type of employee we all look for…

Rating:

5.0

Truly great customer service. I'm on crutches due to injury, and the rep went above and beyond to help. Much appreciated.

Rating:

4.0

Tatiyanna was amazing. She made the whole experience a pleasure, and I feel very fortunate to have been able to work together.

Rating:

5.0

All went well staff was very helpful. It was an easy check in and check out.

Rating:

5.0

The women who helped me get set up was fantastic. I am in dire straits and she was kind and patient with me. I really appreciated that. Thank you

Rating:

5.0

Nice job

Rating:

5.0

Just fine

Rating:

5.0

All staff excellent

Rating:

5.0

The manager of this location was extraordinarily prepared to get us the trailer we had reserved, she was prompt and completely knowledgeable about the equipment. An excellent experience.

Rating:

5.0

Lovely people. Quick and easy.

Rating:

5.0

The woman in the office is extremely helpful and so pleasant it makes for a very happy and calm moving experience

Rating:

5.0

Everything was so smooth and easy. The manager took her time to explain the sizes of the units and how you can accommodate your stuff. Which was amazing because instead of putting me into a large unit I didn't need. She is very kind and informative. Please appreciate good honest staff or I may offer her a job. I’m still impressed with the way she handled my process from start to end.

Rating:

5.0

Great experience - everyone was helpful and knowledgeable.

Rating:

5.0

Best U-Haul around!

Rating:

2.0

No ramp for a motorcycle. I should have been told this. No tie down for the front of the motorcycle, broken off. Very dissatisfied

Rating:

5.0

FUX YOUR DAMN OPPERATING SYSTEM. It took an hour to get the trailer when it should've taken 15 mins tops..

Rating:

5.0

The entire staff was extremely helpful and friendly ! 100% recommended.

Rating:

5.0

I cannot say enough good things about Tatiyanna Correa. After an exhausting trip, Tatiyanna was very fast and efficient on a very busy Sunday getting me checked in, as well as when dropping off. Being very exhausted, I was not grasping some of the information. She was very patient and made sure I understood everything. She made me feel comforted and I felt she cared about my well being. UHaul is lucky to have her and I hope she goes far with you. Bill Cannata. 06/03/2025

Rating:

5.0

Tatianna, the GM at this location, is great. She is helpful and attentive. She obviously values customer service and is always working hard.

Rating:

5.0

The attendant was very helpful, extremely friendly, and so patient. She made this a very easy and painless expeience.

Rating:

5.0

The young lady who runs that location is amazing Many people showed up at same time and she was a pro Have rented there before, she is always on top of everything Promote her

Rating:

3.0

Truck was splashed with mud and tires were covered in mud. Inside floors were dirty. Trailer lights did not work.

Rating:

5.0

Fast and friendly. Couldn’t be better. Thanks.

Rating:

5.0

The young woman I dealt with was pleasant, helpful and polite.

Rating:

5.0

This experience was EXcellent from start to finish! Tatiyanna was the most courteous,caring and extremely knowledgeable person . Tatiyanna is an ASSET to U-Haul and management should appreciate her love of the Business and the Customer,she is a super person .AAA+++ Respectfully John and Dwana A. NH

Rating:

5.0

Tatiyanna C should hold a master class in how to deliver superior customer service. We've rented from many u-hauls across the country, and we were both blown away at the ease she brought to the process. It was truly the best experience we've had...and actually illuminated how truly disorganized and cumbersome the other offices were. It would benefit U-Haul to keep her at all costs.

Rating:

5.0

Very helpful and friendly

Rating:

5.0

My experience with U-Haul Moving & Storage Of Danvers was absolutely fantastic, and it's all thanks to Tatiyanna. Initially, there was a very minor hiccup with my reservation – a small oversight that honestly could have happened anywhere. However, what happened next is what truly sets this location apart and makes Tatiyanna a customer service superstar. Instead of brushing it off, Tatiyanna immediately took ownership of the situation. She was incredibly apologetic, genuinely concerned about the inconvenience, and sprang into action to find a solution. And let me tell you, she didn't just fix the problem; she went above and beyond. Tatiyanna not only resolved the reservation issue quickly and efficiently, but she also provided ample reimbursement and provided assistance the rest of the day to ease my move in. Her willingness to go the extra mile truly blew me away. What impressed me most was Tatiyanna's genuine care and commitment to ensuring my complete satisfaction. She was professional, friendly, and incredibly proactive. It's clear that she takes immense pride in her work and truly values her customers. Honestly, I was prepared for a bit of a headache when the initial issue arose, but Tatiyanna turned the entire experience into a positive one. Because of her exceptional service, I will not only be a loyal customer of U-Haul Moving & Storage Of Danvers but will also enthusiastically recommend it to anyone in need of storage. Tatiyanna is the epitome of customer service. She is a true asset to your company, and I hope her dedication and outstanding work are recognized. Thank you, Tatiyanna, for turning a potential frustration into an exemplary customer experience!

Rating:

4.0

From the moment I walked in I had the benefit of being greeted with a pleasant smile, undivided attention and the assistance of what would be the best vehicle for my needs. The person who served me, Tatiana I believe, gave me a pleasant experience, was extremely knowledgeable and asked me if I needed any other accessories such as tie downs or a dolly to help my moving efforts. I must say this was the most pleasant & seamless truck rental I ever had & I’ve had plenty. Thank you for all your hard work in ensuring your clients are fully satisfied. Thank you to Tatiana for a wonderful experience.

Rating:

5.0

Tatiyanna was wonderful, she was professional and welcoming. So helpful through the entire process. We talked in the phone and I changed my rental in the morning, she was cordial and so helpful during the rental prices at the store and then was the person I dropped off too, with a smile and a "I hope everything with your move went well today, any problems I should know of?" When I returned. I don't often need to rent a Uhaul but I can tell you if I do again, or any of my family or friends do, I will definitely rewritten to this location or recommend it.

Rating:

5.0

The staff was excellent, answered all questions, Very helpful, I'm glad I chose to rent a unit. Thank you

Rating:

5.0

The lady who helped me with finalizing my rental unit was probably one of the nicest person I have met in my entire life!

Rating:

5.0

Jael was very knowledgeable in the size of trailer I needed for my project. His appearance was excellent . He had great customer skills very polite. I would recommend this location over the Salem location on Jefferson Avenue.

Rating:

5.0

Cust service was outstanding

Rating:

5.0

Friendly and efficient service,will use for all my moving needs.

Rating:

4.0

customer service associates were excellent, knowledgable and friendly A+++++

Rating:

5.0

Ms Tatiana is very efficient, friendly, and a consummate professional. I have been renting vehicles & purchasing supplies from this location with Ms Tatiana’s assistance for years and every experience is wonderful.

Rating:

2.0

Truck was very wet inside after drive down, there is something wrong with the floor or seals of the truck. I told the lady at the counter at drop off and she said "Ok, heres your paperwork" with major attitude and lack of caring. All my stuff and boxes were wet after the drive down.

Rating:

5.0

Tatiana was very friendly and extremely helpful. My only go to place!

Rating:

4.0

Staff was excellent and knowledgeable

Rating:

5.0

Employee was great!!!

Rating:

5.0

Tatiyanna and her co workers are always friendly and go to extra mile to make each experience a great one!

Rating:

4.0

Tatiyanna C. , who processed my rental and return was exceptionally knowledgeable, efficient, communicated clearly, and very personable. She had me in and out on both ends in no time at all. As a former business owner, this is the kind of employee I valued highly and sought to retain.

Rating:

5.0

There all great A + all the way

Rating:

5.0

The customer service representative is very competitive and present in what she does. She is very professional. Excellent service. They should promote her.

Rating:

5.0

Customer service was Top notch, very polite and professional in both picking up and returning vehicle.

Rating:

5.0

Excellent customer service-reserved my trailer in advance, it was ready when I arrived, service tech hooked it on my hitch, in and out in 5 minutes.

Rating:

5.0

Every employee at this location is fantastic!:

Rating:

5.0

Had to extend my rental an extra day and the associate at your Danvers MA location was amazingly helpful. 10/10 you guys rock!

Rating:

5.0

Tatiyanna was great! She was friendly, knowledgable and super helpful.

Rating:

5.0

Staff is really great. Especially the Manager, she is the best!

Rating:

5.0

Everyone that I spoke with and did business with was very helpful and nice

Rating:

1.0

Terrible experience will never rent U-Haul again!!

Rating:

5.0

Overall, I find U-HAUL is a solid business with reasonable prices and good customer focus.

Rating:

5.0

Tatiyana and crew were always so helpful and friendly any time we needed help or accidentally turned alarm on , forgot our code , needed to use restroom , etc . U-Haul is lucky to have her , thanks for everything

Rating:

1.0

Was given a truck by this location that had a major failure while driving through Boston. It was incredibly dangerous for both me and everybody around the vehicle at the time. After waiting 5 hours for road side assistance to arrive I was given a tow to my final destination. This location initially tried to give me $20 back for all of this. I explained that I would have to touch base with an attorney before going forward with anything and was immediately kicked out. Later I received an email stating that half of my purchase was refunded, something like $170 of $300. I was broken down for 5 hours and these guys seriously were only willing to give me half of my total charge back. I am now in the process of working with corporate to figure something out. The entire situation was a nightmare.

Rating:

5.0

absolutely so easy. I was asked if I had a ride waiting and if not to feel free to stay inside as it was cold. Thank you!

Rating:

4.0

Entry and parking is pretty tight. Staff was incredibly friendly and helpful, though.

Rating:

5.0

The team at Danvers is excellent. I will return every time. Thank you!

Rating:

5.0

Tatianya and her crew are the best ..She is awesome and handles everything with a smile and goes out of her way to make sure everything is "as is" for you when you are picking up or dropping off . We had our storage at the facility as well and we always felt so well taken care of ...thank you for always being the best place to rent and for storage too

Rating:

5.0

Fast and easy.

Rating:

1.0

The general manager at this location is horrible, she seemed bothered that I had an issue with a charge for a storage unit I did not need nor want. Her attitude and her customer service was beyond poor. Never again using your services.

Rating:

5.0

Staff was always more than helpful and very friendly.

Rating:

5.0

Tatyanna and the whole staff was wonderful! Tatyanna🤸‍♂️😊🌻🤸‍♂️💃😊🌻❤️🙏 was always very helpful and friendly and went above and beyond to make sure I was satisfied!! I would and will recommend your business without exception, two thumbs up, Way to go and keep up the good work. Rama 781-244-0186

Rating:

5.0

Tatiana and her co worker were excellent!

Rating:

5.0

The two young ladies who waited on me and handled my rental were both very knowledgeable, courteous and extremely helpful. I will highly recommend this location to anyone I know that needs your services. Sincerely, Richard J. Freeman

Rating:

1.0

Full tank my ass took a picture of time jumped in

Rating:

5.0

I can’t think of anything to improve. 5 star rating for location convenience and very easy intake/drop off process. Thank you so much!

Rating:

5.0

Amazing staff knowledgeable and accommodating.

Rating:

5.0

U-Haul Danvers is probably the best one I’ve been too Tatianna was vey helpful , kind and efficient.

Rating:

5.0

Five stars all the way around

Rating:

5.0

Tatyiyanna was wonderful! She was very helpful and provided excellent customer service. I am very happy that everything went smoothly.

Rating:

5.0

Great service! Much appreciated. Made our move so much easier!

Rating:

5.0

Not much. Everyone was friendly and very helpful. I was in and out in no time. I picked up a trailer. I backed up to the trailer and by the time I got out to help the young lady hook it to my truck, she was already done and was plugging the lights in. Checked to make sure all the lights worked, and I was on my way. great experience

Rating:

1.0

Staff member was lazy,arrogant and rude..He could care less about his job or customers.more interested in texting ..makes customers do his work... Absolutely avoid this location!!... I'm being polite in this review...

Rating:

2.0

This rental was manipulated by former managers. It took me 5 yrs to move out.?? Uhaul's corporate structure leaves alot to be desired. Wish some other corp will take over the 60% market share that a Family run organization has controlled for nearly 60+ years ... Worst company management I have ever seen. Only reason..? Controlling MOm & Pop mentality for 60+ years... Enough is Enough!!

Rating:

5.0

Thank so much for supporting our efforts to help the needy people in our area. We as a parish appreciate your support and will highly recommend our parishioners use your services. Tatiana was a pleasure to to work with and did a great job, very much appreciated. Thank you again.

Rating:

5.0

The signage in the entrance is unclear. The entrance only says Self Storage in huge type, so I thought rentals might use the driveway just past it—but then you get there and it says No Entry, and because it’s the freeway I then had to drive a mile or so to get back to it. Just get a sign at the entrance that’s more clear.

Rating:

5.0

Fix the done light in the cargo area😉

Rating:

5.0

Very inviting and nice.

Rating:

5.0

The process was very smooth from pick up to drop off.

Rating:

4.0

People very friendly knowledgeable very convenient close by was able to get the things I needed done due to the fact of availability of vehicles that they had and plenty of storage space and bins available if you need them I would highly recommend them

Rating:

5.0

The staff during pickup and drop-off were extremely friendly and helpful!

Rating:

4.0

Taliyanna C made this a great experience and she should be recognized by UHaul.

Rating:

5.0

We were unhappy to need to move our stuff into a storage unit for only a few days but Tatiyanna Correa's helpfulness and personality made the experience way less miserable. We felt that she really was there to help us.

Rating:

5.0

Great facility with an even better staff. Highly recommend!

Rating:

5.0

Es un local de muy buena calidad, cerca del la ruta, fácil exceso y los chicos que trabajan en el local son muy amigables y te explican todos los procesos se los recomiendo

Rating:

5.0

Very convenient.

Rating:

1.0

Got cancelled by UHaul but charged for items and got no assistance to get refunded. Worst experience ever!

Rating:

5.0

Tatiana made this experience so easy! She was so kind, polite, funny and answered all our questions.

Rating:

5.0

Extremely friendly and helpful staff!

Rating:

5.0

I enjoyed my experience. Recommend.

Rating:

5.0

Surprised how nice it was first time using one Very nice

Rating:

4.0

A well run facility.

Rating:

5.0

Great staff!!

Rating:

3.0

No lighting in or outside unit

Rating:

5.0

Very nice staff member and extremely knowledgeable!!

Rating:

1.0

for some reason i ordered the storage online but the code i was given did not work at the site which caused the alarm to go off. that needs an immediate fix.

Rating:

4.0

The facility and employees, especially Tatiana, were helpful and accommodating. The cost of rental space was too high and kept going up despite my fixed income.

Rating:

5.0

Very helpful store manager thank you!

Rating:

4.0

Access code didnt work couldnt unload uhaul truck until place open at 9am.rental also had to b returned at 9 am.lost valuable time and money due to system failure

Rating:

5.0

It was great, Anthony was wonderful at check in , helpful on using the access code, elevators , dollys ,,etc . My husband and I were only ones there yesterday and it made it easy for unloading and going back and forth to the truck .But relieved that the process went as good as it did

Rating:

5.0

Tatianna does an exceptional job of managing this location! Anytime I needed assistance - from dropping off my trailer to accessing if my storage unit - someone was there to help me and they were all so friendly too. They provided much needed assistance when I was going through long moving process and I am so glad I went with this location 10/10 would recommend to anyone!

Rating:

5.0

Tatiyanna was awesome. Thank you!

Rating:

5.0

Great staff engagement with clients

Rating:

5.0

Very helpful customer service!

Rating:

4.0

I went Christmas thinking no one would be there. Some person was following me in there suv. I drove off rater than drop off more boxes. It didn't feel safe.

Rating:

5.0

I had a question and got help immediately.

Rating:

5.0

The General Manager of the U-haul of Danvers, Mass is Tatiyanna Correa and she was excellent as far as customer service and addressing any of my concerns.

Rating:

5.0

Staff were great!!

Rating:

5.0

Thank you, U-Haul!

Rating:

5.0

The staff were very helpful and accomodating.

Rating:

5.0

The staff were exceptional and I have already recommended thus facility to 2 friends

Rating:

4.0

Dumpster use onsite would be a great benefit

Rating:

5.0

Happy with the space and accommodations.

Rating:

5.0

Staff were always pleasant and professional, storage space and other building surroundings well kept. I had this storage space for over 4 years, and price only went up once. In comparison to other storage facilities, much cheaper. Recommend ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Very convenient access and great price

Rating:

5.0

Anna saw me enter the building and immediately began to assisted me. She was pleasant and friendly. She did this so naturally and it was greatly appreciated. Thanks Anna

Rating:

5.0

Very good

Rating:

5.0

It was an absolute pleasure dealing with Tatiana on 8/12 She was extremely pleasant and professional.in helping me close out my storage units. Thank you Tatiana!

Rating:

5.0

All employees at this location are friendly and helpful!

Rating:

5.0

tatiyanna correa the manager in danvers was fantastic. Went above and beyond and understand what customer service is all about!

Rating:

5.0

Always great customer service. Price increases caused me to leave.

Rating:

1.0

First I would like to thank Ms. Correa, as she was the one who was able to finally stop me from being charged for 2 units when I only had one. This took 3 months. She was the 5th and final person to correct that issue, after being told it was corrected 4 times. I was unable to get into the storage building multiple times due to the 2nd card reader not working. The third time it happened the woman at the desk told me it has been a known issue for couple weeks. Great to hear (sarcasm). Then they couldn't make me a new card, I had to get in with an employee. Extremely inconvenient, considering i waited in line for almost 40 minutes as the one employee was helping someone locate the truck they rented and wasnt there even though he paid for it. What a terrible experience that day. A 5 minute errand turned into almost 1.5 hours for me. 2 out of 4 times the pass code they gave me, to not have to use the card reader, worked. 50% chance of getting in and out. Not worth the 50% increase in price over the course of a year. Perhaps if I was able to get in, and didn't have so much issue paying for only my own storage unit, perhaps not so bad. But the price going from 40$ or so up to 70$, not worthwhile. Other places in the area have more reasonable prices. I cannot speak on the competitors facilities however, as I have not used them yet. I also noticed a large water leak from the roof being caught in a mop bucket, well over flowed, going into a couple other people's units. If those were mine, my metal car parts I was storing would be rusted and ruined. Glad that wasn't the case. Defeats the purpose of safe storage. If I wanted water on my car parts they'd be under the porch stairs outside my parents house. The employees who work at the facility I used were helpful when possible, and Ms Correa helped big time. Just seems like corporate needs to dive in and correct some overhead facility issues. In a nutshell: too many issues for an 50% price increase. Employees were helpful when possible. When not possible, out of their control and I feel bad they take the heat.

Rating:

5.0

Great customer service!!

Rating:

5.0

He was very friendly and helpful

Rating:

5.0

Very helpful and pleasant staff!! Thank you Tatiyana!

Rating:

5.0

The only constructive recommendation I could give is that the timers be adjusted on the hall lighting. The timers should add another 20 minutes, so that I am not constantly waving my arms to turn on the hall lights, when the hall lights time out after 20 minutes. This is a real pain.

Rating:

5.0

Nathan was very nice and helpful. I would definitely recommend using uhaul storage and moving vans

Rating:

5.0

All Employees that were involved were very knowledgeable and efficient.

Rating:

2.0

The companies lack of prorating unused portions of the monthly rent is dishonist and a way to cheat customers. Problems with rentals of trailers and trucks cannot be resolved at the drop off location. The company makes customers take up complaints with the pick up location. This is low and underhanded.

Rating:

5.0

The manager, Ms. Correa, was extremely helpful, courteous, knowledgeable and professional. She and her team made it easy for me to find the right size and amount of boxes, storage space and then transfer quickly, when needed, to UBoxes (transfer pods). I had an excellent experience here.

Rating:

5.0

The staff was extremely friendly and helpful. I was going through a very stressful transition moving out of an ex’s home and it was a relief to have such a nice person handling one of the easier things for me. Excellent customer service, will definitely recommend to my friends and family in the future.

Rating:

5.0

The girl who helped my daughter and I was very friendly and helpful.

Rating:

5.0

Nathan was friendly and helpful!

Rating:

5.0

I want to Thank you staff the we're wonderful You have the best staff there Thank you Guys

Rating:

5.0

Great staff!

Rating:

5.0

The office staff was very friendly and accommodating. Truck was great. It was an overall good experience.

Rating:

5.0

staff helpful and friendly.

Rating:

5.0

Friendly, helpful staff at check in.

Rating:

5.0

The entire crew there makes you feel like family

Rating:

3.0

Having to pay for extended hours was not customer service oriented. The key cards to actually get into the building, were not always working. Great company, location. Just too far from where I currently live.

Rating:

3.0

No info about adding the building access code twice so alarms did not go off when I tried to open the unit at first.

Rating:

5.0

Tatiyanna was amazing and incredibly helpful for me during my unexpected need for a storage unit. Very customer service focused and a set a great example to follow.

Rating:

5.0

I actually had a great experience and the manager Tatiana was very helpful and nice to my customer needs totally apreciated all that she did for me.

Rating:

3.0

Why are you so inflexible on purchasing or renting additional items like padding/blankets for a truck when you could have just done a separate charge? It seems that getting blankets/padding has to be done with another purchase and once that purchase is closed out, there is no way to buy separately. This is wired.

Rating:

5.0

The Danvers, MA (Newbury Street, US RTE 1 North) facility has always had personable managers for years, including now. I had climate controlled storage. My goods were odor free and dust free. No damage. I do move frequently and often need long term storage. I will be a repeat customer. Mark

Rating:

1.0

Stafff used the computer to accesses my personal information and text me hitting on me and then later told me his girl found out that he texted me and face mad and she is the manager there. I argued with the staff about the inappropriateness of all this and now I’m afraid to go there and access my storage units because I fear running into them

Rating:

5.0

I had a great experience. I didn’t love the price increases; I think there were two or maybe even three in the 15 or so months we rented.

Rating:

5.0

The employees are fantastic! So helpful

Rating:

5.0

This location staff was very friendly. They help me return my trailer and secure a storage without any problems.

Rating:

2.0

I was really really upset when I got stuck in the process of moving my things from state to state to this facility because. As I am in the process of moving the elevator got stuck and did not work I could not get out my family could not come and get me out. I had to call uhaul 1800 number I kept on getting hanged up I also used the customer button and no response I have to call the fire department and police to come help me out. I think it was a set back for me and the people that came to help me waiting on someone to come get me out and get this rolling so I can finish and get the help out of there and that was not the case. There something that should be done?? I need some type of answers here.??? Some type of compensation on my lost time and others involved. Like what I’m the helll is there no system for this? Why are there no stairs set in place for such a thing to happen to anyone they can get out the building?? I mean just having to go thrue this is kind of insane. For business and repeat business it makes you double think about it or to be able to recommend somebody I don’t know . Very very disappointing to have to deal with this situation while you tired and exhausted and the to add this to it it’s disgusting for real!! I’m nog happy at all… actually very mad.

Rating:

5.0

Tatyana was very friendly and helpful. Thank you

Rating:

5.0

Staff there very friendly/helpful. Thank you.

Rating:

5.0

Staff was great I hated to leave but got a unit closer to my home.

Rating:

5.0

Fell into a situation & Tatyiana was so awesome & kind! Thank you!

Rating:

5.0

Super helpful and very friendly.

Rating:

5.0

Very good

Rating:

3.0

The office bookkeeping leaves a lot to be desired. Lost checks and harassing phone calls when the mistakes were their fault. Not worth it.

Rating:

5.0

The clerk was very helpful in obtaining the storage unit, showing me where it was and how to get into it. Gave me the details. She was knowledgeable, courteous, and made sure I was comfortable with the instructions. The unit was clean and easy to get to. It is working out very well.

Rating:

5.0

Tatiana is hands Down one of if not the most professional and genuinely good hearted people I have met and was a pleasure to have been assisted by her

Rating:

5.0

Uhaul of Danvers is the best!!

Rating:

3.0

I gave it an average it definitely would have been higher but I felt it didn't deserve it due to the staff. Clean up your ignorant staff and your score would definitely go up.

Rating:

5.0

What I like about Uhaul at this Danvers location is that everyone works as Team… So important to work as a Team it definitely shows and the customer can feel the positive vibes)) Great job 🌟🌟🌟🌟🌟 Jonathan Morey

Rating:

5.0

Tatiana is excellent at her job

Rating:

1.0

I had rented a 10ft truck for a day with the intention of moving the contents of my bedroom into my storage unit. When I arrived on site, they were closed so I used the code like instructed, however it took me an hour to be able to get the door open. I was only able to open it after someone else using a storage unit had told me that the door is broken and you need to put all of your force into it to pull the door open. There was not a single sign on the door stating this and if it hadn’t been for the other customer I would have never known. After I was able to open the door, I went up to the unit, where I discovered that the unit was way too small to fit the contents of my 10ft truck. Prior to this, I had spoken to someone on the phone (who I made both the truck and storage unit reservation with) who assured me numerous times that the unit I purchased would fit all of my stuff. I had to drive to my parents house two states away to unload all of my stuff at 11pm at night and am now going to be charged over $200 for the miles I had to drive with your error.

Rating:

5.0

Awesome being able to do everything on line, was desperate and after hours emergency happened, needed a storage unit asap and got it

Rating:

3.0

When I went in to reserve my storage unit prices were clearly marked in several areas but when I purchased my unit I was charged a totally “higher price” when I questioned the price because it did not match I was told “oh those prices are outdated” I then said don’t you think they should be updated? The girl responded we don’t have the time to change them!

Rating:

5.0

Costumer service was excellent

Rating:

1.0

The hours were not working for me the keypads never were still was not enough Lighting in unit at all. U-Haul roadside assistance was unavailable when needed most and truck had issues interrupted my move. Not very happy with this

Rating:

4.0

My only complaint is that I called to report my un-ability to cover the current month and said that I would make a double payment the following month. Since then I received 3 phone calls got 2 letters sent to my back up person about it. My first time. Enough already.

Rating:

5.0

Tatiana was AMAZING. She was so helpful and went above and beyond for us! She made our nightmare of a move so much better.

Rating:

5.0

The unit was secure, the staff was outstanding and helpful.

Rating:

5.0

I had trouble getting in didn't know I had to use more than one keypad wish it was a little easier.

Rating:

1.0

Staff was nice and friendly but took almost an hour checking us in and cost us money as we had movers which were hired by the hour waiting for the storage unit to be assigned. It should not be that difficult to locate a reservation and assign a customer a storage unit.

Rating:

3.0

it was a positive ecperiance until i needed help with the move out process so i called and got a very rude and unprofesinal person who answered and basicly stated that i had to be standing in the show room to do the move out process and told me to read my contract and thats thier policy nothing in the contract that says that by the way in fact u-haul has a process for doing it on line. maybe some better training or retraining in this case because ive heard him on site being rude to other customers

Rating:

5.0

Charles and Tatiana were both very friendly and helpful and patient. “Patience is a virtue” The monthly cost is high and a discount for being a first responder would help.

Rating:

5.0

Everyone there is so friendly. Tatianna has been wonderful helping me with my storage unit. She followed up with me immediately. Your service is fantastic!! I’d recommend the Danvers facility to everyone looking for storage. Thank you very much.

Rating:

5.0

Tatiana who helped me through the stresses of moving was extremely helpful. She went above and beyond to make things go smoother for me and I now recommend the Uhaul Danvers location to anyone moving because of the exceptional service!

Rating:

3.0

They couldn’t get our keycard to work so when we open our unit it sets off the facility’s alarms

Rating:

1.0

I've been trying for over a month to only be paying for the storage unit that I have and I am still currently paying for two storage units and they want me to do the running around canceling and starting a storage unit is a basic operation that U-Haul performs and they cannot seem to do it correctly it's been over a month and I am still paying for two storage units and I only have one

Rating:

4.0

My thanks to the staff.

Rating:

5.0

The Staff was very helpful.

Rating:

4.0

The online booking was slow and very aggravating I had to go back And forth from my phone to my iPad to Unfreeze certain sections

Rating:

5.0

Very good and friendly staff

Rating:

4.0

Highly reccomended & convenient location. Safety & security

Rating:

5.0

I needed storage while I was waiting to move. This was my first experience using a storage center. Beth and her team made the experience a good one. I was usually there on Saturdays and Cynthia and Charlie were friendly and attentive. Ned kept the place looking good. Sharon and Rose always had a smile. Matt and Billy were there to answer questions. If I left anyone out know that I never left UHaul Danvers without thinking, that was a good experience. If I need storage in the future I know where to go. I’ve told friends about UHaul too. Thanks!

Rating:

4.0

Would recommend to everyone!!!

Rating:

5.0

Staff super helpful and always friendly.

Rating:

5.0

I had a unit for roughly 10 years and U-Haul of Danvers was consistently a quality storage service provider. They are the example of how to do storage right. I only left because I moved away from the area. Thank you for all the years of great service!

Rating:

5.0

The people that work there are extremely helpful and go above and beyond what I would expect.

Rating:

5.0

The UHaul in Danvers is always clean and the folks who work there are friendly and helpful. I moved from another storage company and have been so happy with the move. I have a couple of units and the storage fees have remained pretty stable, as well.

Rating:

2.0

The questions above do not match the criteria needed for this survey I never saw the facility. employee never offered A walk through to show me the unit. The location is on rte 1 North bound. Difficult for me to get there.I was told I could rent a unit for 50$/mo for 2 years. When I brought it up she was rude saying she never said it. Then I was told I had to buy a lock from you. You kept adding charges and I was overwhelmed. I never moved in. I went the next day and cancelled.

Rating:

3.0

there were 2 females working at the location that were helpful there was an older man who tried to help me but he was not well trained (not his fault) And finally there was a young man with black hair who literally sat our whole exchange with his feet up on the counter space The young man did not look anything up in the computer to verify what I asked for service with and just did not seem in the mood to look Also I had issues accessing my storage after hours more than once even though that is what I paid for, this was corrected but I did have to come back to the office during office hours several times which defeats the purpose of 24/7 access

Rating:

5.0

So fast! On both opening a unit and closing which is so important. Thank you

Rating:

5.0

Thank you Elizabeth Harrington and Crew for all your help and service.

Rating:

5.0

Ty

Rating:

5.0

Elizabeth Harrington is the best! Knowledgeable, friendly & professional. I have referred friends and family to U-Haul.

Rating:

5.0

Tatiana was especially helpful and made the process very easy. she's a great worker and you should be happy to have her with your company

Rating:

1.0

Disgusting

Rating:

1.0

Staff helpful but the climate control faculty was poorly controlled and smelled of must or mold. Canceled my reservation since I could not store my belongings in such a poorly maintained facility

Rating:

5.0

The associates were very friendly and helpful and it was easy to get in and out of the storage unit itself (once I got there). My one complaint is that traffic flow is difficult around the facility. I'm not sure how to resolve that. We didn't have too much of a problem but I imagine during your busy times if there are a lot of people there, parking and access might be difficult. Also, the entrance is sort of hidden and easy to miss, and I was very glad to see you put a lighted sign at the entrance from route 1--that will help with visibility. The associates behind the counter were all very cheerful and helpful and this makes up for any physical difficulties of the place! Thank you very much!!

Rating:

4.0

Every thing was fine with me but on opening on Sunday morning you should have more than one employee on to open I felt bad for the one man employee that was on

Rating:

5.0

The woman in the front office was professional and extremely helpful in showing me everything I would need to know, including checking in and out of the unit, using the truck, etc. She even went so far as to help me check and adjust my rear view mirrors for safe driving. She made the process of renting a unit and a truck entirely stress-free. A+. Many thanks!

Rating:

5.0

Staff very helpful and friendly. Very good experience

Rating:

5.0

Very customer-centric.

Rating:

5.0

Great to have truck and unit in one place ‘

Rating:

5.0

This is obviously a very busy location, and that makes the staff’s ability to provide excellent customer service that much more impressive. Great experience renting a truck and opening a storage account here! Thank you!

Rating:

5.0

The manager was excellent!

Rating:

5.0

During a stressful time of getting our entire top floor hardwood floors refinished, Beth was so very helping in setting up a plan for us and saved us over $350.00. By renting a 15’ truck and using the free storage, it made the hold experience simple and stress free. The trucks were clean, the storage area was bright and brand new looking. This was the most pleasurable experience of the hold ordeal. Thanks to Beth and Tatiana for coming through. Will definitely use the Danvers location again.

Rating:

5.0

On Sunday Tatiana was so very helpful. She guided me through the process and made it smooth and stress free. You guys have saved me a good amount of money. We are having our hardwood floors done and with the free storage this was the cheapest way for us. Thank you and looking forward to the same service when we pick up our stuff next week.

Rating:

5.0

It was a busy Saturday when I came in to rent a storage unit. The process was efficient Beth and her staff were attentive, I was pleased with the experience. I also like the moving supplies available to help organize my move, I’m a very satisfied consumer. Thank you Danvers U-Haul!

Rating:

4.0

Manager was able to fit my needs, very flexible and friendly.

Rating:

5.0

Staff at the facility are friendly and helpful

Rating:

1.0

After renting here for 12 months, I spent a whole day moving to a less conveniently-located facility because this U-Haul location is so bad. I have: (1) been locked out of my unit (not billing related), (2) been trapped in the facility, (3) had papers in my “air conditioned” unit ruined due to humidity, and (4) measured the indoor temperature last week at 29 degrees Fahrenheit. All the while, I experienced totally inept customer service. 1) Over the course of two weeks, I visited my unit after hours twice and was unable to use my card to get in. After going out of my way to visit during office hours, I was told, “Oh yeah the card readers don’t work on building D… we will get you PIN access.” U-Haul management should have notified customers rather than leaving it to us to figure out that the card reader wasn’t working. 2) On December 11th at 5pm I entered the facility, which has one entrance and one exit off the highway, only to find construction trucks blocking the exit. After notifying the construction crew to my presence, I was still unable to access my unit or even leave the facility for 20 minutes. This could have easily been prevented by management coordinating to move U-Haul trucks that eliminated means of navigating around the construction trucks. 3/4) Don’t expect the indoor “air-conditioned” units to amount to anything. For over a month this summer, A/C was malfunctioning in building D such that the floor had pools of water from condensation on pipes… the resulting humidity was enough to destroy any exposed papers items in storage. This winter, I measured the building’s inside temperature to be below freezing. I understand that things break, but at least notify your customers! When I was dealing with the broken card readers on July 17, 2020, one of the employees was not wearing a mask. He was talking to two customers (both wearing masks) at a short distance. Regardless how you feel about masks, his attitude was objectively disrespectful towards those customers. This total lack of care is made apparent by every single U-Haul employee at this location by their inability to provide reasonably reliable unit access and/or notification of the facility’s state of disrepair.

Rating:

5.0

Answered all my questions and guided me the appreciate way.

Rating:

5.0

Great and professional people. Highly recommend it to other people.

Rating:

5.0

The assistant manager, Ben, was very helpful, friendly and courteous. Ben explained to my wife and I the ins and outs of the storage facility and process. He took us to our unit after we signed up online, explaining the security, how to use of key card and lock. Overall it was an excellent experience. Ben was fantastic, we would give him an A+

Rating:

5.0

Beth is a great employee. The several times I've been there or called she has been been courteous, clear, sincere in her efforts and recommendations and overall terrific. She is confident in her job and it is reflected in the way she treats each customer (i've been in a short line while she handled live customers and the phones). Superior to so many others who work with the general public.

Rating:

5.0

Staff always super friendly. Only disappointment was when raining out both card readers are under the roof overflow

Rating:

5.0

Management and staff were excellent in every way........they get Five stars.....well done

Rating:

4.0

The morning when I picked up my truck the girl was exceptional! When I went to drop it off was frustrating though. I arrived close to closing time and the guy asked me to do online drop off. The internet wouldn't work on my phone so I was unable to complete it. He was still there but kept busy looking at the other vehicles turned in whose customers had left. I felt like he should have helped me since I was there in person.

Rating:

5.0

Elizabeth is an experienced manager who is always available to assist her customers. My family went through a huge loss and she was very helpful and sympathetic. Elizabeth went out of her ways to help us. We will never forget her kindness. I highly recommend U Haul of this location.

Rating:

5.0

It was a pleasure , both the ladies we death with were great. Tatiana was very good. It was nice seeing a young person with such great people skills. She didn't even flinch when I couldn't open the doors. A lot of young people would give you that old people are annoying look.

Rating:

2.0

You should tell people right away the price goes up yearly. You should hire people that can answer questions on the phone

Rating:

5.0

Great people to work with. Beth was Great

Rating:

3.0

My experience wasn't really ok.