Customer Reviews for U-Haul Moving & Storage of Denton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Denton

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KATHY D.
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Customer did not leave a comment.

MARK LOUIS M. | Overall Experience |
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The staff is as very friendly and helpful! I felt all of my things in storage were well protected!

JOSHUA G.
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They gave us no gas and claim we owe them $84 of gas

Jason C.
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Uhaul did seem to possibly need realigned, but otherwise great to do truck share in times of covid.

Mark M.
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Customer did not leave a comment.

ed G.
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Customer did not leave a comment.

NICOLE B.
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kathy M. | First Impressions |
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Customer did not leave a comment.

Jason M.
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GREGORY K.
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Customer did not leave a comment.

David L.
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the mobile service for pickup was a bit difficult to use.

Leshia S. | Overall Experience |
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Customer did not leave a comment.

Joan B.
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Customer did not leave a comment.

HAROLD R.
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This was my first time renting an enclosed trailer. I would have appreciated an explanation of how the lock/latch mechanism on the overhead door worked. Same with attaching it to the ball hitch, and connecting the safety chains and wiring harness. It could have been as simple as the employee narrating what he was doing as he was doing It.

DAVID A.
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Couldn't have gone better!

Laura U. | Overall Experience |
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Customer did not leave a comment.

nicole b. | Overall Experience |
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I had left something behind in front of the storage unite. The staff held on to it and I was able to pick it up the next day. I appreciate that they did not throw it away.

Derek E. | Overall Experience |
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Customer did not leave a comment.

Patrick A.
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Customer did not leave a comment.

Jacob P.
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These guys were great.

THOMAS H.
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Need to secure dolly better. We did not rent one, but one was in back of truck, where if you broke the ties, you got charged for the dolly. We never broke the ties. But when we arrived at rental location to return the equipment, the dolly had broken loose.

VICKIE C.
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Customer did not leave a comment.

Richard M. L.
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not a thing keep up the good work.

MICHAEL WAYNE H.
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Friendly staff

DEBBIE A.
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Always professional and very helpful. I use this location all the time.

JONATHAN R.
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Always great service from this location and highly recommend the manager and staff for doing such a great job and giving the best customer service for all.

Gayla M.
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i do not like your location; hard to get too. Staff is always fast and helpful

BENJAMIN M.
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Customer did not leave a comment.

MITCHELL WAYNE L.
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Customer did not leave a comment.

MICHAEL M.
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They charge me for insurance.n I said no insurance

Allan B.
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The 5x8 trailer with up and down gate is not reliable some time it will get stuck upward The swin doors are much more reliable.

Michael M.
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Great service!

PENNY A. | Overall Experience |
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I moved out on 1-22-2021 and went to front desk to check out and remove my card. The agent assured me it was removed. 3 days later, they debited my card. Now I wait up to 5 days to get the credit. Not good business.

Sabrina F. | First Impressions |
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Customer did not leave a comment.

JAMES F.
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Perfect trailer for job

STANLEY S.
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Just keep up good work. I am highly satisfied.

Gary M.
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Customer did not leave a comment.

LAURA M.
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Customer did not leave a comment.

BRADLEY JAMES C.
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The guy, (didn't catch his name) who processed my equipment was very friendly, and went above and beyond.

ASHLEY J.
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I had a family member die and was unable to have the truck returned right when it was supposed to be. I spoke with amber to try to tell her and she advised me that wasn't their problem. Not very happy with this location!

JEREMY R.
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Customer did not leave a comment.

tyrone k. | Online Move In |
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Customer did not leave a comment.

Donald B.
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Customer did not leave a comment.

Tim K.
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Trying to return the trailer was a bit of a hassle because when we rented it we found out afterwards the associated hooked up the wrong trailer number to our vehicle. When we returned it, it appeared we had the trailer for two days when we only had it less then 3 hours. Mason helped us with the return and was very professional but more detail should be given to insure the trailer matches the customer contract. 2nd time using this location. Overall good experience.

SHARAE I.
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The trailer was junk! The handles didn't work well. I had to stop every 200 miles because the straps kept coming off! And the hand cranks were rusty and extremely hard to move after sitting a while What a joke! Made my move MISERABLE!!

RICHARD C.
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Customer did not leave a comment.

Rachel B.
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Experience was just fine. Thanks!

Timothy C.
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Customer did not leave a comment.

Gary A.
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Customer did not leave a comment.

DAVID S.
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Customer did not leave a comment.

Lisa M. | Overall Experience |
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Customer did not leave a comment.

STEVEN W.
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Excellent and efficient service.

William W.
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Customer did not leave a comment.

ROBERTA K.
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Cleaner!!

JOSE R.
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Had the sale me a hitch couldn't use the truck that I got the hitch for wouldn't let me return the hitch

PHILIP C.
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Motorcycle trailer was in good condition tracked straight while towing. The staff was efficient and helpful, they did all the hook up and inspections, upon return I did not even have to get out of my truck. Great Crew.

JEDIDIAH K.
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the drivers window in truck we were using was not sealing and MAN WAS IT LOUD!!!!!!!! That makes for a looooooong trip

DELTON W.
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Customer did not leave a comment.

Heather C. | Overall Experience |
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Customer did not leave a comment.

Breanna F.
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I dropped the truck off after hours so I can't really review if the location was clean/inviting or if personnel were helpful. I did appreciate the quick delivery of my receipt via email, though. I was a little confused on where to leave the truck, since the lane marked "equipment return" was fairly full. Other than that, excellent location for an After Hours return.

michael M.
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Quick in and out service.

DAVID JAMES C.
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Customer did not leave a comment.

KEVIN D.
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The truck I was may not have been totally roadworthy. The suspension was shot. The steering/front end was loose. The brakes squealed each time they were applied. I continued with this truck because of a very tight deadline. Had I had more time I would have not accepted this truck.

TAYLOR R.
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Customer did not leave a comment.

Randy B.
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Customer did not leave a comment.

TYLETHA G.
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Not having a hold on customer credit cards for 3 to 5 business days. I feel it's not good customer service honestly in my opinion. When I rent a car they put a hold on your card but when you return the vehicle the money is returned back on your card instantly. Maybe Uhaul should adopt to that practice.

KIMBERLINE W.
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Customer did not leave a comment.

CHRISTOPHER C.
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Prices were way too expensive

INGRID B.
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Customer did not leave a comment.

Michael A.
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Nothing , the gentleman working the night I rented the uhaul and when I returned , was awesome, courteous and very helpful

Misti U. | Overall Experience |
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Customer did not leave a comment.

MICHAEL M.
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Customer did not leave a comment.

MARK P.
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The gentleman who hooked the trailer to my truck, stated I could return it to any U-Haul location in Temple, Texas and didn't indicate I had to call an 800 number to find out which one to take it to.

ELECIA P.
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Customer did not leave a comment.

Gregory R.
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The employee that help me and my wife was very rude

DEBBIE A.
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I rent from this u haul at least 4 time a year and have had a great experience ever time. THANKS

Matthew M.
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It seemed that the trailer either had tires that were not round or unbalanced. At 50-55 mph it shook on the Highway while not loaded. Once loaded with my Jeep it was better. But the service was excellent. One employee, Matthew, was extremely helpful and professional. He made that store look good.

John P.
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Thank you.

Joshua D.
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Customer did not leave a comment.

BOBBY C.
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Customer did not leave a comment.

Vania Aniq Z.
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Customer did not leave a comment.

FREDERICK T.
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Customer did not leave a comment.

Daniel R.
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Customer did not leave a comment.

DAVID W.
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Rented a trailer - Out the door in 10 minutes. Thanks

JAMES EUGENE S.
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Customer did not leave a comment.

KELLY H.
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I specifically ordered a appliance dolly and before l left l reiterated asking is it in the truck? Yes ma'am it is. Get to our move location start to load appliances there's no appliance dolly it a truck dolly. I called the next morning bcz it took time to get more people to move the huge appliances and we hadn't even started on boxes yet. Then he offered me a extra day but the bill still billed me for a app dolly we didn't get. Next time they need to be more attentive to the specifics & should have taken that charge off. Otherwise it was a good experience.

Carlos C.
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Customer did not leave a comment.

Rosemarie V.
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Brian B.
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They were very good and helpful.

John F.
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Customer did not leave a comment.

JOSE B.
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I liked that I could drop off after hours. The location was well lit which is great bc I arrived after dark.

JOHN M.
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Customer did not leave a comment.

James S.
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Customer did not leave a comment.

MICHAEL M.
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Fast and friendly service inside and out. great experience!

crystal V.
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Customer did not leave a comment.

Gregory H.
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everything was fine.

Thomas H.
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Customer did not leave a comment.

Jonathan H.
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After returning the haul I rented. I forgot my motorcycle key and my military knife inside the haul. I notified about them finding it and it would be there waiting for me to pick up that day or the next and when I should up to retrieve my items. My military knife was stolen by one of the employees. I still have yet to receive a call from this uhaul location to resolve the issue

abdulrahman A.
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Customer did not leave a comment.

Megan C.
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Customer did not leave a comment.

BRIAN M.
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Customer did not leave a comment.

Abigail C. | Overall Experience |
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Customer did not leave a comment.

Timothy A.
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Customer did not leave a comment.

Michael A.
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Customer did not leave a comment.

TODD KENNETH R.
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Customer did not leave a comment.

Sammie M.
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Customer did not leave a comment.

KENNETH H.
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Customer did not leave a comment.

Heath S.
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Customer did not leave a comment.

SALLY W.
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Customer did not leave a comment.

SAMMY RAY T.
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Customer did not leave a comment.

KAPILA S.
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Easy process to pick the vehicle and drop.

Robyn E.
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Implement your mask policy more strictly.

MOHAMMAD B.
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Customer did not leave a comment.

jonathan b. | First Impressions |
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Elevator was broken and I was not able to finish unloading my truck

Jonathan R. | First Impressions |
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Customer did not leave a comment.

James B. | First Impressions |
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Customer did not leave a comment.

THOMAS A. | Overall Experience |
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Rob Welch runs a great facility.

ERICA R. | First Impressions |
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Very helpful worked with my needs gave me some deals!! I would love to work for this guy!

KEVIN G. | Online Move In |
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It was not clear in the email instructions that I had to “check in” first by entering the code on the keypad to the right of the sliding door before using other keypads for entry. That caused confusion and I had to ask the desk personnel for clarification.

THOMAS A. | First Impressions |
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Customer did not leave a comment.

Anna W. | Online Move In |
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My entrance code has not worked yet. It was finally deleted yesterday and I was given an access card to enter

Trey G. | First Impressions |
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Customer did not leave a comment.

Barbara M. | Overall Experience |
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very courteous and helpful.

Caton O. | Overall Experience |
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Customer did not leave a comment.

Madeleine J. | First Impressions |
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Very friendly staff and helpful.

Kim H. | Overall Experience |
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The staff is great except for the manager who is an idiot. I rented a trailer and a truck from Uhaul within a month, which got me 2 months of storage for free. When I moved my things into a storage unit, they told me (the staff) to talk to the manager when my second month came up and he would work with me. That it actually was for 2 separate units, but that he would work with me. When I asked him (Rob, I’m talking about you) about the 2nd month he told me I could have it if I moved everything into a different unit (like right beside the one I was in!!) I was shocked!! This makes no sense and he corrected me and said it does! Ok So....I was to move my stuff to the unit beside my unit??? He obviously doesn’t understand what customer service means. He told me he didn’t have a button for that. Really...??? I moved everything out within the next two days and will not use Uhaul again. I know that doesn’t mean a thing to your bottom dollar, but it sure will be a story I share with anyone who asks about using Uhaul.

DiAnre L. | Overall Experience |
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Customer did not leave a comment.

Tracey B. | Overall Experience |
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Loading and unloading furniture could be made easier if there was less rise or more ramps available. Also we had to wait about 20 minutes till there was a place to park to unload.Both of these could be areas for improvement. Overall we enjoyed our experience. Thank you!

Keith B. | Overall Experience |
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Not as convenient to load / unload as some locations due to lack of a ground floor “park next to” doors and the Slowness of the elevator.

Evan R. | Overall Experience |
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Uhaul provided a great customer experience. The unit was clean and climate controlled, and cost a fair price for the quality of space provided. However, I would prefer that they added more customer service representatives to their team, because I was often on hold for 15 minutes or more whenever I called.

Rhonda K. | Overall Experience |
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Customer did not leave a comment.

Madalyn H. | Overall Experience |
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Customer did not leave a comment.

Kathryn M. | Overall Experience |
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Customer did not leave a comment.

Don Z. | Overall Experience |
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U-Haul seems to know what people need when it’s time to move and provide everything to make the process as easy as possible. “ Thank-you U-Haul. Don Zeman

Collin C. | Overall Experience |
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The staff was extremely rude and unhelpful. Would not recommend

Stacy G. | Overall Experience |
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Customer did not leave a comment.

Tomarro W. | Overall Experience |
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Customer did not leave a comment.

DOUGLAS A. | Overall Experience |
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Customer did not leave a comment.

VICKIE R. | Overall Experience |
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Customer did not leave a comment.

John D. | Overall Experience |
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Customer did not leave a comment.

Grant G. | Overall Experience |
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The facility was well run, clean, and the setup made it easy to move my things in and out. Angela helped me get things setup and helped me get my account setup and personally showed me to my unit location. I could't have asked for a better experience.

Vicki S. | Overall Experience |
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2nd time. We'll keep using your facilities. Thx for being helpful and requiring and wearing masks too!

Tracey B. | First Impressions |
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Customer did not leave a comment.

Paula C. | Overall Experience |
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I've always enjoyed doing business with U-Uhaul yet this facility I experienced theft. When I moved out, I noticed a lot of my brand new items which I placed in my storage unit were taken out. I do hope that they watch the camera vedios and discover the culprit and that I will receive full reimbursement for my items that were stolen. I'm a senior living on limited income.

Grant G. | First Impressions |
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I came in and Angela Deaver quickly helped me get my truck reserved and thoroughly showed me which storage unit would work for me. We got everything squared away and she showed me exactly where my unit was located and how the check in process worked. It was an excellent experience and that's why I'll be using Uhaul from now on.

Keith B. | First Impressions |
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Excellent facility and staff. Four star rating instead of five just because access is less efficient than gated storage unit we moved from in another city. Being able to drive through a gate, then park close to your unit, and load through whatever door to the facility is closest to your unit is more efficient from my experience than a single door access location like this one. Elevator is large and this arrangement will work fine for periodic visits. Just took a little longer for initial “fill” and will take a little more time when we need to empty it.

Heather C. | First Impressions |
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Customer did not leave a comment.

DEBORAH C. | Overall Experience |
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Fantastic, friendly professional staff. Maintained a great facility, rental trucks used were top notch, all staff wonderful. Years using storage services, store and truck rentals....all good service. Thank you to all the staff during all the years.

Scott K. | Overall Experience |
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No issues. friendly helpful staff for storage, truck rental and install a trailer hitch on my van. Good job

Kim C. | Overall Experience |
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Storage unit was too expensive.

David M. | First Impressions |
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Ok so your facilities are plenty nice with reasonable prices but here’s the problem.... we’re in the middle of a pandemic and your staff did not wear masks or gloves. They also did not keep 6 feet apart from each other or the customers. Also, there were other people moving in at the same time as us welcome were literally smoking in the elevator. If I get sick in the next 14 days I’ll know exactly where I caught it. It’s insane they your company isn’t taking COVID-19 seriously.

Lisa M. | Overall Experience |
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Loved walking into the place first thing in the morning, the smell of the sanitizer made me feel better about moving in and out of the facility during the pandemic.

Terrence K. | Overall Experience |
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Will definitely use again.

nicole b. | First Impressions |
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Customer did not leave a comment.

Susan D. | Online Move In |
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I was a little confused about access the unit, but the staff assisted. The rental process was very easy and the unit itself was set up and ready to go.

Clint H. | Online Move In |
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Appreciated the fact that without hesitation, we were walked to the unit TWICE!

Nancy Y. | Overall Experience |
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Customer did not leave a comment.

John D. | First Impressions |
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the locking slide on my storage unit is very difficult to open and to close. If it were not for this issue I would have given an Excellent-5 star rating.

Eleonor J. | First Impressions |
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My daughter used this facility to store items in the past and the staff was just as professional and helpful now (during an uncertain national health crisis) as back then. Thank you for instilling excellent business ethics within your employees.

Ronnesha V. | First Impressions |
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Customer did not leave a comment.

Alan K. | Overall Experience |
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Tha facilities where well maintained and secure. I highly recommend this facility for all your moving and storage needs. Two thumbs up!

troy j. | First Impressions |
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Customer did not leave a comment.

Tara C. | Overall Experience |
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Thank y'all!!!😁

Jonathan R. | Overall Experience |
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Customer did not leave a comment.

Terry L. | Overall Experience |
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Customer did not leave a comment.

Terrence K. | First Impressions |
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Outstanding customer service..

JAMES J. | First Impressions |
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good job

ALEX C. | First Impressions |
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Excellent fast service as usual.

Laura D. | Overall Experience |
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Everyone is always so friendly at this location!

Jonathan R. | First Impressions |
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Quick and easy to get.

Skylar S. | Overall Experience |
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I’ve never had any issues and the staff was very helpful.

Thomas A. | First Impressions |
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The facility is well maintained and well run with a staff that is always ready to answer questions and to help.

Wendy P. | First Impressions |
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Truly couldn’t have been nicer

Katherine I. | Overall Experience |
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Useful

Leona D. | Overall Experience |
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Our key card to the storage never worked. Eventually we were given a pin code and had free access to our belongings. We only used the storage for 1 month.

Sam A. | First Impressions |
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Very nice and professional.

Ashley W. | Overall Experience |
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Wonderful experience as my first time ever renting a storage unit for any period of time and I had to do it on last minute due to a sudden move out. Easy to reserve& convenient hours of accessibility

Stacy G. | First Impressions |
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Everything went great! Thanks!

Joseph C. | Overall Experience |
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The staff was very knowledgeable and helpful and went above and beyond too make my move great Thanks uhaul of denton.

HENRY S. | Overall Experience |
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Great storage, I'll use them again. My only complaint is they don't let you rent for less then a month at a time. So I had to pay for a full month, for my 10-days over, because they don't pro-rate.

BRIAN M. | Overall Experience |
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Would recommend

Magaly V. | First Impressions |
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Great Service

Jami M. | Overall Experience |
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Need to make sure when someone says they want their payment auto drafted that it’s actually auto drafted. ESP when the first payment was cash and the card was on file for auto draft.

Kalea C. | Overall Experience |
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Can’t complain. Everything was great.

Venson H. | Overall Experience |
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The move out was simple and easy.

Ethan B. | Overall Experience |
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My only frustration is that I rented a Climate Controller Storage Space for Two Months and then rented a moving truck, but I was not eligible for a refund on one of my months of rent for storage.

Brittany M. | Overall Experience |
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Very helpful and informative. Glad I switched to Uhaul

Justin D. | First Impressions |
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Great great greaaat service. Friendly and helpful staff, helped me get everything I needed setup and was out of there in a U-Haul in under 30 minutes. 10/10 recommended this location.

Andrew s. | Overall Experience |
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I was singled out because of my religion and accused of doing something with no proof and though I escalated to corporate nothing was done. My last time at a uhaul.

Colin W. | Overall Experience |
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First time ever needing a storage unit. Staff was helpful and the moving in/out process way easier than I expected.

TOBY S. | Overall Experience |
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This facility was always clean and the climate controlled areas were free of bugs and dust.

Carla R. | Overall Experience |
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The staff was very helpful an very polite. The manager of the store was wonderfu & really helped me out. I rented a truck from them moving in an also moving out, it too was a great experieCe as well.

JANA T. | Overall Experience |
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I have experience with 3 other storage facilities and this is by far the cleanest and most professionally run. Thank you!

william k o. | First Impressions |
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Storage Units are clean and secure. There are free amenities like carts, bathroom, water fountain, and elevator for convenience. The staff are amazing. They will bend over backwards to help you.

Marilyn M. | Overall Experience |
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U-Haul met my needs for moving and storage.

PAUL T. | Overall Experience |
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The- staff was pleasant and efficient,

Shelby R. | Overall Experience |
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the staff here was nothing but nice and helpful. The only issue i have is that there is some creepy dude who sits outside the door and smokes cigs. very creepy.

Sean S. | Overall Experience |
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Well maintained facility.

rhonda r. | Overall Experience |
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The facility was always so clean, I felt confident in having my belongings stored there,

Ethan S. | Overall Experience |
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U-Haul Storage was fine the only problem I had was I moved out mid-month and I didn't get prorated or anything like that don't need to change that or I will never use you all again

GILBERT R. | Overall Experience |
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I used the self storage facility for over 10 years never had an issue or problem with the staff or the facility. Just wish they had a self storage facility near my current location

JOHN V. | Overall Experience |
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1 thing leaves a bad taste. I just pd the storage pymt and should be getting 25 day rebate or credit for the days I didn’t use the space. I’m a 4 yr customer and deserve better than sorry and no!

David L E. | Overall Experience |
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The 30-day free storage that was provided with our truck rental was incredibly helpful to us. We'll be back!

denise j. | Overall Experience |
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none

dennis l. | Overall Experience |
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Your facility was clean and easily accessible.

Lauren B. | Overall Experience |
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Angela and mateo were.really big helps when moving out due to the elevator wasn't working for the 2nd that day,n went out of there way to help my mom n me but Chad wasn't nice to mateo bout it

Daniel S. | Overall Experience |
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Thank you

Lynn G. | Overall Experience |
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We found the expense too high.

Jacob A. | Overall Experience |
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Felt really comfortable with leaving all my items here! Friendly staff and a secure location!

Carolyn H. | Overall Experience |
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The storage unit could stay open longer, even all night, especially, for those who work.

TERESA M. | Overall Experience |
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Everyone was always helpful and courteous!

Temple S. | Reservation |
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Both the gentlemen that were working when I arrived in Denton to unload and return the truck were extremely helpful and very professional. After a long , stressful drive they made me feel at ease.

Sandra M. | Overall Experience |
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Facility appeared very clean with no sign of bugs.

Lisa J. | Reservation |
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Great

Angela L. | Overall Experience |
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Entry is complicated and never worked without assistance from the office. No garbage cans or dumpsters. And the fact that I had to pay a full month’s rent when I checked out on the 5th.

Heath H. | Reservation |
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Very satisfied

Shawna M. | Reservation |
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Best experience

Mahendra G. | Overall Experience |
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Very nice

Andrew L. | Overall Experience |
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Great!

DOMINIQUE D. | Overall Experience |
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Overall the storage facility was well clean and easy to access. If in need of storing my belongings I will definitely be back to rent a unit again.

Carol J R. | Overall Experience |
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My items were stored for 10 months. Looked as good when we took them out as when we put them in.

John T. | Overall Experience |
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N

MARK H. | Overall Experience |
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Overall disappointed in the service after over 10 years as a customer

Lilia A. | Overall Experience |
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My only complaint is that no one explained to me how I was supposed to us my card to get into the facility. The first time I tried was late at night and there was no one around to help me.

Cheryl H. | Overall Experience |
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Had a great experience! Would highly recommend storing your belongings or rent one of their vehicles.

ELIZABETH S. | Overall Experience |
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Clean. The carts for transporting goods to you unit were very helpful.

Elizabeth F. | Overall Experience |
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Great facility. Helpful employees.

Cambria S. | Overall Experience |
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This was a great place to keep my stuff while I was in between apartments for the summer!

Valerian E. | Overall Experience |
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Admistration of my account via the website was clumsy. The usabiltiy of the site was not intuitive and the function to set up auto payment didn't work.

Dennis G. | Overall Experience |
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Best storage experience I've ever had! Darrin was awesome during the move in. My unit was clean, dry and more secure than any place I've rented before. This location is extremely well managed.Thanks

machuky R. | Overall Experience |
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Impossible to access payments online each month. People on the office rude & do not care about their clients. I got in shock a company like U-Haul treat clients on this way after the got it, not care.

Denise G. | Overall Experience |
Rating:

I'm so glad that I did not lose my things. I struggled with finances and were given the opportunity to save my things. I was so Blessed.

Theresa L. | Overall Experience |
Rating:

My average rating is because my access card rarely worked as it was intended. It became a hassle to visit the storage. Other than that, my experience was highly positive.

Chelcie F. | Overall Experience |
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The only issue, if you could call it that, is that it takes at least 10 minutes of Bitter Sweet Symphony to actually speak to someone. Every time.

JORDAN W. | Overall Experience |
Rating:

N/a

Greg S. | Overall Experience |
Rating:

Nice place. Would use again.

WILL S. | Overall Experience |
Rating:

Highly recommended.

No reviews have been submitted for this location.

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