One strap was half toren and the trailer was not clean. It was like someone had taken it on a dirt road right before I rented it.DYLAN V.
Customer Reviews for U-Haul Moving & Storage of Denton
Denton, TX 76205
(1/2 mile North of Teasley off Northbound access Road)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I only go to this Uhaul location because the staff are so efficient, friendly and considerate. They consistently hook me up quickly and get me on the road in record time.MARK L.
The employee who helped me was extremely rude, wasted my time by pretending to not be able to find my reservation and obviously has no social skills and a nonexistent work ethic. And most likely lacks any type ethics period. I was satisfied with the unit however the employee was trash.Aaron S. | First Impressions
Customer did not leave a comment.Tim B.
Customer did not leave a comment.Lauren B.
Customer did not leave a comment.Andy L.
The fuel was at empty with only 22 miles to go after telling me there was a 1/4 tank. The van smelled strongly of cigarettes. I was told the tire had been replaced and to ignore the tire warning. They left the other tire IN MY VAN so I had to move a very heavy tire to accommodate my items that I was moving. This was my second Uhaul rental in a month and my second bad experience.Janette M.
Don't know everything was fine thanks.Gabriel H.
Customer did not leave a comment.Ammar T.
Truck old and wore out. Had to hold my arm out the window to keep the mirror up.steven D.
Customer did not leave a comment.Leatha J.
Mr Ben was a great help he did everything to help me with what I need, I really appreciatedmaritza D.
The staff member that checked me out was rude and very unprofessionalBrandon D.
Returning the truck after hours was a little difficult. The page kept freezing and not accepting the pics I selected but otherwise it was a good experiencebill B.
Great Services and FastCharles A.
Employee had no knowledge on how to apply my discount to my order, resulted in over charging me for my order and no one came back on the line to assist me. I would recommend a different location to go to with better service.Zuri M.
Customer did not leave a comment.Gregory J.
Customer did not leave a comment.Ronnie H.
Customer did not leave a comment.jorge R.
The truck was in truly awful shape, and should've been retired 50K miles agoSusan S.
Customer did not leave a comment.Joanne N. | First Impressions
Customer did not leave a comment.Donald P.
Returns unorganized, no one in charge, took 3 reps to process meHenry S.
Friendly, efficient and knowledgeableDavid H.
Increase the number of vehicles in the inventory so that it can be more useful for customers..Karthik G.
Customer did not leave a comment.PHILLIP S.
Customer did not leave a comment.Dwain M.
Customer did not leave a comment.Josue H.
Clean the cargo vans betterMatthew E.
Customer did not leave a comment.George T.
Customer did not leave a comment.Jeffrey S.
I was told that I would probably be getting a refund on my over purchase of fuel. The only thing I used the vehicle was for pick up and delivery of cabinets. I was charged for the possible mileage, so I told in advance of the possible mileage. I used over 50 miles less than I figured. Paid for a 1/4 tank that I was not reimbursed for. So now they have more than I should have spent. Of course, I'm sure they've come up with some corporate excuse. Nickel and dime and cheat.Richey C.
Customer did not leave a comment.Jaymes Z.
Customer did not leave a comment.BARRY S. | First Impressions
It's a busy lot and the folks do a great job. Thank you.Michael M.
They were great. When I move again next year I will go there for a truck.christian V.
Customer did not leave a comment.Daniel N.
Customer did not leave a comment.Patricia A.
they did not get my order correct. took a long time at store to correct it. employees did not know how to correct it and had several involved.GINA C.
Customer did not leave a comment.jonathan M.
Customer did not leave a comment.Juliana R. | First Impressions
Truck was filthy dirty, all the dash lights were on including the check engine light, truck had been wrecked, I wasn't informed of that, besides that it was okay. The man who checked me out was nice and did things in a timely manor.Kacey S.
Customer did not leave a comment.monte J.
Very energetic team! Every employee I came in contact with was engagued with the process of providing information, equipment and other services. It was a positive customer experience to be around this hard working group.Tracy B.
Customer did not leave a comment.greg H.
Customer did not leave a comment.Russell B.
Customer did not leave a comment.tinna F.
Great equipment and great people! It was so easy!Micheal O.
Customer did not leave a comment.Brandon H.
Customer did not leave a comment.Catherine M.
In the beginning there were many carts available. Now last few times I have been there there have only been two available to fight between two or three different groups. Where did all the carts go?Heather H. | Overall Experience
Customer did not leave a comment.Curtis M. | Overall Experience
Customer did not leave a comment.Raphael A.
Turned in after hours. Signage for dropping keys was a little vague but otherwise ok.suzanne M.
The equipment didn't work properly. The piece that's supposed to fit over the tire did not come out on the left side of the dolly.Kenny G.
My phone is too old to run the UHaul app, so there was no way I could return the vehicle as instructed (after 7pm). I ended up spending over an hour trying to make it work and talking to customer service until someone had mercy on us and helped.Eric G.
Nothing to improve that I can tellRichard F.
Customer did not leave a comment.Donna I.
Customer did not leave a comment.Erika W.
Thank you yall the staff in Denton off I 35. You guys really help me out on a rough day. I really appreciate everything. Thanks Again🥰LATASHA M. | First Impressions
I think that truck may need new rear suspension. Staff was 10/10Devin G.
Customer did not leave a comment.CHRISTOPHER R.
Customer did not leave a comment.Nicholas H.
Customer did not leave a comment.Robert R.
Excellent service!Michelle R.
Customer did not leave a comment.Nicolie V.
Customer did not leave a comment.Calvin M.
For me everything is was really good 👍Victor P.
Customer did not leave a comment.Jahon S.
Customer did not leave a comment.Sean V.
Customer did not leave a comment.Gregory C.
Customer did not leave a comment.Marquisha T.
I can't think of anything the service is great and everything went smoothMike K.
Customer did not leave a comment.ZAHRA R.
Customer did not leave a comment.Ignacio M.
Customer did not leave a comment.Ashley G.
Wait time to get a vehicle as only 1 person was working when we arrived.Darron S.
Customer did not leave a comment.Michael S.
Drop off was fast and seamless.Daniel M.
The GM would generally return my phone calls within a couple hours if calling after hours. I had problems with the card reader especially after hours. I created a pin that worked perfectly though. I found the floors were typically very clean, but there was trash and debris left by people. It always seemed to get cleaned up, but people kept making messes. I found the facility smelled like dirty clothes. I often would find the main doors open during the day. People would not check-in they would follow people in and would not seem to have credentials to check-in. I found the parking lot was often a disaster after hours and it was difficult to find a parking spot during the day. People seemed to leave their vehicles for extended periods in the parking spots and there was generally a shortage of spots available. I would often have to carry things across the parking lot to my vehicle.Nicholas W. | Overall Experience
Customer did not leave a comment.Kevin M.
Customer did not leave a comment.JOEL M. | Overall Experience
Customer did not leave a comment.Stanley P.
Customer did not leave a comment.Kay G.
the per mile fee was fine for an in-town move, but i wouldn't use it for long distance.Britt H.
Everything was great!!Robert M.
They just had me leave it and go, I hoped they would give me credit for the return, which they did do.Stephen M.
Customer did not leave a comment.Jim T.
Customer did not leave a comment.Rodel D.
Quick and easy, clean truck. Lock didn't work but we had our own. Couldn't find the key drop box but ran into an employee who was very kind and helpful. When I picked up the truck, the gentleman that gave me the key was also so nice. Great experience.Polly B.
AC was broken, no air in the height of summer, made moving hellishKYLE G.
Customer did not leave a comment.Cody C.
Customer did not leave a comment.Ken S.
Easy pick up and drop off! Great experience!Kathy R.
Truck would die while driving. No gas capELIZABETH G.
Customer did not leave a comment.ron P.
Courteous ServiceLeroy S.
Customer did not leave a comment.Damian S.
The facility is very cluttered and too many vehicles in the way when trying to return a vehicle.Deirdre N.
Contract #18081149 I was charged $64.52 for my rental. I requested to keep it overnight and return it at 9am, with there being no extra charge. For some reason, I was then charged another $96.66. I don't understand why that is the case. I called in and there was an hour wait just to address this issue-I never ended up getting through. I suppose I need to go into the store and resolve this issue there. Best Regards, John AmesJOHN A.
Customer did not leave a comment.Tyler C.
Customer did not leave a comment.Cole O.
Customer did not leave a comment.Paul N.
The vehicle I was given was not in shape to drive on the road.it was unsafe the mechanic said and we could of been injured. I had to rent a truck from Penske and lost money on movers that had to wait.Eduardo F.
Dropped it off and checked it in onlineTommy C.
Customer did not leave a comment.Blake Y.
Customer did not leave a comment.Matt B.
Train employees to commit warnings for car hauler to customers in advance and take action. We made reservation weeks ahead of our move. Confirmed the vehicle type several times with individuals on site and only the day of pickup did the representative share concerns about the Bronco's tire size. They did not have oversized straps in stock and we moved ti Colorado without our car. Had to rent a storage garage and will now need to fly back and drive our car now.Shaun M.
Nothing you guys are greatMARIO J.
Customer did not leave a comment.Jennifer S. | Overall Experience
Customer did not leave a comment.Megan C. | Overall Experience
Door latch to the storage door is nearly impossible to open without hitting it with something but otherwise extremely easy access. Also after-hours rules were a bit unclearAlessandro P. | Online Move In
I was erroneously charged a $15 late fee and at this point it appears I will never collect it. Corporate call center told me to call the store. After multiple attempts I finally reach the store only to be told a manager has to perform the credit. Never heard anything again. Yesterday I am there in person at 130pm and the manager has “left for the day”. They took my name and number down, yet my confidence is not high I will ever see that money again. Horrible horrible management.Laura B. | Overall Experience
Customer did not leave a comment.ANGELA L. | Overall Experience
Customer did not leave a comment.carissa W. | Overall Experience
It's the staff for me and the cool air while movingDeneena B. | Overall Experience
They were not helpful or friendly. They told us that they didn't have any storage units available. But once we call to make reservations. We were informed that they had a few units available. They just wasn't helpful to us. We feel it was because our storage was going to be free for one month. So they didn't care for us to get their storage. Because they wanted to make some money off of them. Poor customer service all way aroundeurekalynn w. | First Impressions
It was very crowded and very hot the day I was there but the staff was very friendly, courteous and helpful. I felt bad for them because of the amount of people in line. In the heat people were irritated but the staff stayed very courteous. Thank you.Priscilla P. | First Impressions
Everyone I have worked with on the phone and in person have been very courteous, helpful and patient with my many questions. I will use U-Haul for my future moves.Cynthia C. | Overall Experience
Customer did not leave a comment.Tommy M. | First Impressions
Customer did not leave a comment.Vickie C. | First Impressions
Customer did not leave a comment.Vickie C. | First Impressions
They were very helpful and answered all questions.LYNDA P. | First Impressions
Customer did not leave a comment.VICKIE C. | First Impressions
Customer did not leave a comment.Karey B. | Overall Experience
Customer did not leave a comment.Donna R. | Overall Experience
Customer did not leave a comment.andrew g. | First Impressions
Making the reservation for the storage unit was effortless. The lady who answered my questions and made the reservation was very nice. The staff at the U-Haul Denton location are all very nice, professional and quick.Cynthia C. | First Impressions
We all have room to improve. The CSR was very helpful and knowledgeable.Betsey b. | First Impressions
Customer did not leave a comment.ELIZABETH G. | First Impressions
I moved out on the 23rd and was paid up to the 9th of next month, would have appreciated remainder to be prorated and some $ returned. Otherwise, staff always friendly and helpful, good experience.TERESA P. | Overall Experience
Customer did not leave a comment.Edgar C. | Overall Experience
Customer did not leave a comment.Jodie F. | Overall Experience
Facilities seem great, sales staff were very helpful. I think it would be better for the customers if the hours were extended. A lot of people work later hours & this would be very helpful for them, especially in a College town.Deborah W. | First Impressions
Need a second elevator big problem with the waiting. Took hours to do what should have taken 1 hour at maxCynthia H. | Online Move In
Jaybird was super helpful and got me taken care of fastJay T. | First Impressions
Customer did not leave a comment.Valerie D. | Overall Experience
Customer did not leave a comment.delia a. | Overall Experience
Customer did not leave a comment.Elidarma R. | Overall Experience
Customer did not leave a comment.Gail J. | Overall Experience
Really amazing service! Everyone was super helpful and I was really impressed!Jacey S. | Overall Experience
Customer did not leave a comment.Cruz T. | Overall Experience
Customer did not leave a comment.Derwin H. | Overall Experience
Customer did not leave a comment.Martin F. | Overall Experience
Customer did not leave a comment.Katherine I. | First Impressions
Customer did not leave a comment.Jack J. | Overall Experience
Customer did not leave a comment.Dayna W. | Overall Experience
I have been a long term client and have used UHaul for other services besides storage. I can't think of a better place to work with!DENE W. | First Impressions
Customer did not leave a comment.Brenda L. | Online Move In
Customer did not leave a comment.KEITH F. | First Impressions
THANK YOU U-HAUL. I had over $15,000.00 worth of tools and personal items stolen from a storage unit I had rented from a different company. Everything at U-Haul is secure and I feel very confident that my units will be safe. And U-Haul is actually about 1/2 the cost of the previous company.Michael W. | Overall Experience
Customer did not leave a comment.bliss d. | Overall Experience
Customer did not leave a comment.Jeannette A. | First Impressions
They were wonderful. They helped w my Uboxes. Always been very nice and pleasant for two yrs.Wendy P. | Overall Experience
Customer did not leave a comment.Dayna W. | First Impressions
Customer did not leave a comment.CHRIS C. | Overall Experience
Used them for almost two years and never had a problem. Building could have been cooler at move out but it wasn’t unbearable.Wendy P. | Overall Experience
This was the best experience I've ever had. Way to go Denton Exceptional Customer Service.Shatara M. | Overall Experience
Customer did not leave a comment.Michael W. | First Impressions
great customer serviceMICHELLE R. | Overall Experience
N/aANNA M. | First Impressions
You known the young man told me my bill was over a thousand dollars and did not check my payments l already made and he should have l am retired l have to wake for money once a month.lf l hadn't told him about the other he was going charge me over a thousand dollar.But everything was ok.THOMAS H. | First Impressions
johnathan was great good customer service just met him but he acted like i knew him for a long timeDevon G. | Overall Experience
Customer did not leave a comment.Shafeqah R. | Overall Experience
Everyone I have come in contact with from Houston to Denton has been awesome. I will definitely use Uhaul in the future.KIMBERLY S. | First Impressions
Customer did not leave a comment.Kenneth H. | Overall Experience
The YouTube video didn't help with gaining access to the storage building because it did not explain I would need to enter the code twice. I had to enter the main building to ask for help. I paid online so I wouldn't need to go inside due to COVID precautions because no employee was wearing a mask. When I got to my storage unit. The sliding part of the lock was extremely hard to move. I called for help but by the time the employee made it to me. I had used my cellphone to get the lock to slide over to open the unit. Well, the employee that did show up acted like he was annoyed with helping me. He asked, if I paid my 1st months rent. I told him that I wouldn't have gotten access if I hadn't. I let him know it was difficult to open but I got it open but the lock was not inside like previously stated while signing up online. I asked the employee would he bring it to me. He said," I could come to the office when I was ready because he had customers and he was busy." I did not appreciate that comment because I am a paying customer too and I explained to him I had already been in the office for help with access with door and I didn't want to go back to the office for something that should have already have been placed inside my unit. Later on my sister needed to get a few more boxes. The young lady on the register did not know how to ring her up. She was asked 8 time what size boxes she had. My sister let the employees know that customers was poor here. The employee that was annoyed the first time we needed help stated, "I'm not sure why you feel that way because I've only dealt with yall one time." My sister explained his comments were not needed. I rate this experience as poor because no employee should tell a customer I'm busy helping other customers and what you need does not matter. I am a customer as well and have used uhaul for over 10 years. Also, staff members that aren't fully trained should not be in Customer Service as this is the face of the company and when they lack knowledge or lack customer service skills this is a poor experience for your customers. No employee was apologized when we expressed we were not happy with the Customer Service.Breeanna B. | Online Move In
Customer did not leave a comment.Danea A. | Overall Experience
The first unit I reserved ended up being too small for my stuff, so I needed the next size up. The staff helped me right away and got the bigger unit for meMegan C. | First Impressions
Amazing customer service very helpfulPaula A. | First Impressions
Everything was very last my minute for us. So kudos to all who helped make the experience greatChris B. | First Impressions
The storage unit area was infested with roaches at night, and the staff was rude and disinterested. My favorite was a young guy with curly hair who had no training or pride in his work. He couldn't print a receipt, and after having me wait for at least ten minutes while he did who knows what on his pc, he started to browse on his phone while I'm standing there. These issues are the managements fault. They are obviously bad at their jobs since they hire people like that. Never again!Arcadio P. | Overall Experience
very good customer service. I was a little late returning they didn't charge me and didn't have a altitude I definitely recommend This uhaulMICHELLE R. | First Impressions
Customer did not leave a comment.Alice L. | Overall Experience
Customer did not leave a comment.Laori W. | First Impressions
Customer did not leave a comment.Leslie w. | Overall Experience
Efficient and courteous. They helped me so muchDanea A. | First Impressions
The only problem i had was when I first moved my things in there were visible roaches crawling near the units. When I retrieved my things I noticed dead ones while walking towards my unit so hopefully they were under control and I didn’t bring any with me to my new place.Tiffany T. | Overall Experience
Customer did not leave a comment.William R. | Overall Experience
I hall is fine with me, truck rental and storage,made my problem easierLaBarbara F. | First Impressions
Customer did not leave a comment.CEDRIC C. | Overall Experience
Customer did not leave a comment.Rhonda S. | Overall Experience
Customer did not leave a comment.EVERLENA D. | Overall Experience
Customer did not leave a comment.MIKA S. | Overall Experience
Customer did not leave a comment.DANIEL A. | Overall Experience
Customer did not leave a comment.Toni W. | Overall Experience
no other comentsJOANN L. | Overall Experience
Getting in contact via phone is very difficult and can not get a direct answer from the call center on things specific to this location.Matthew H. | Overall Experience
Customer did not leave a comment.MARY B. | Overall Experience
Great service!kaitlyn A. | Overall Experience
Customer did not leave a comment.APRIL R. | Overall Experience
Really helpful.Robert E. | First Impressions
Customer did not leave a comment.VICKIE R. | Overall Experience
Customer did not leave a comment.KARL W. | Overall Experience