Customer Reviews for U-Haul Moving & Storage of Denton

Rating:

5.0

customer service was top notch

Rating:

3.0

Had smart ass comments. Truck was dirty.

Rating:

5.0

I left an excellent review in all categories yesterday. THEN I opened the email with my invoice: The invoice SHOULD have been about $155 and I returned the vehicle on time to the correct location and with 1/2 tank of fuel, not just the 1/4 tank required. The invoice cited over $1100 die! It claimed I had dropped it off in the wrong location (in another state) and there was a 57 mile overage charge (I drove about 1/3 of my estimate. THEN I realized the truck lusted on the invoice wasn't the one I drove. I got in the car to drove to UHaul. My call went to customer service immediately and Gavin told me the store would have closedcat 5pm, not 6 as theyvhsd told me. Thankfully I'd returned the truck at 4:35. Gavin assured me this would be straightened out. So far it hasn't.m butvI'll gove it three days. After that if it's not resolved I will be a very unhappy customer

Rating:

5.0

Easy drop off, clean location, friendly staff

Rating:

5.0

My only critique is that the pads and dolly that I ordered were not in the truck and I had to ask for them.

Rating:

3.0

The truck interior did not look to be cleaned very well. There was dirt and dust in the cup holders. Overall, the interior just looked like it had not been thoroughly cleaned in a while. I rented on line and requested a dolly and furniture pads, neither were included in the truck when I picked it up. They did get me the dolly, but I did not get the pads and was told I would be credited for those, we’ll see. I will say that they seemed very understaffed and the team was patient and professional. I just think they were overwhelmed. I’m sure they were just trying to get customers their equipment and things like cleaning became a low priority.

Rating:

2.0

I discovered couple of times I rent an equipment at I35 in Denton, I always have one problem or the other. The equipment lack maintenance from my experience. The last one I rent, has a damage on the passenger side and if the door is not closed by force, you will experience a lots of breeze. I am not satisfied. I have experience the same in the past about 3 months ago. The van I rent in Grand Prairie was perfectly functioning right. The manager needs to pay an attention to this. Thanks

Rating:

5.0

The two guys that hooked and unhooked me were great. Prompt hustled and ready to Go

Rating:

5.0

Employees are always professional and helpful.

Rating:

5.0

The staff went over and above on check-in by helping me to hook up things correctly with the car dolly I was using.

Rating:

5.0

Prompt, informative

Rating:

4.0

I would suggest double checking all the trucks batteries and tires before sending it out.

Rating:

5.0

Tires were marginal condition

Rating:

1.0

I returned truck with same amount of gas that I picked the truck up with and was still charged. Uhaul is cheating people. Will never use uhaul again.

Rating:

5.0

Great help from Perry and Colby!!

Rating:

2.0

Picking up the truck was pretty easy. Truck was clean worked fine etc. However when I dropped it off, I had many issues with the employees and the process. When dropping off the truck, the lot was a mad house, people running around, employees driving erratically, pathways blocked. The app told me to "park legally" and finish the process with pictures and drop the key in a drop box. There was no where to park the truck. As someone moved a truck out of the "equipment drop off" port, I made my way through and noticed a sign that clearly said told me to stop. It said something like "wait here for an employee to receive the equipment from you". This is were the confusion happens: the app tells me to just park the truck and the signs tell me to stop... so I waited for a min or two and an employee who was driving a truck got out and started screaming at me to "move the f***ing truck, I have to get through". Again the whole lot was a mad house and no one could get through anywhere. As you could imagine, that angered me quite a bit, but I obliged and moved the truck. After that, I found somewhere to park the truck and decided to just follow the instructions on the app. After I finished with that, there was not a drop box to put the key.... after looking for about a min another employee driving a truck pulled up next to me and said "you are dropping off right? You can't park there, just give me the key". This was such a terrible experience in addition with all the stress that comes along with moving a house. Budget may be a bit more expensive, but I'd pay anything to avoid the associates that work at this location.

Rating:

5.0

It was quick and easy. Staff was very friendly.

Rating:

4.0

The only problem I had was that auto billing kept contacticsng me by text, 3 months after my 03 2025 move out date, until 06 2025.

Rating:

5.0

Staff was amazing and very helpful.

Rating:

1.0

I had an extremely disappointing and unsettling experience at your location today that I feel compelled to report. The individual working at the counter was shockingly rude, unprofessional, and confrontational from the moment I interacted with him. He failed to provide the correct paperwork for my rental, and when I returned to ask for the trailer number something that should’ve been included he became combative, raised his voice, and began behaving in an aggressive and threatening manner. What made this even more concerning is that he was not wearing a name badge, so I was unable to identify him to report his behavior directly. This lack of accountability is unacceptable for a business that relies on customer trust and safety. I left the location feeling genuinely shaken and frustrated—not just by the poor service, but by the complete lack of basic courtesy and professionalism. This kind of experience not only reflects terribly on your brand but can seriously damage customer loyalty and word-of-mouth reputation. U-Haul is a name people rely on during important and often stressful life transitions. When your staff behave this way, it erodes the trust people place in your company. I hope you take this matter seriously and investigate accordingly. No customer should be subjected to this kind of treatment.

Rating:

5.0

Perry was a huge help.

Rating:

5.0

Very accomodating and helpful staff!

Rating:

5.0

Great experience!

Rating:

5.0

The gentleman that helped me was great, friendly and very helpful.

Rating:

3.0

When we got there to move into the facility, the elevator had broken and everything had to be carried up the stairs to the second floor, which was a very big inconvenience, considering I’m disabled

Rating:

5.0

All were helpful. Thanks

Rating:

5.0

The guy that helped me, dreads, he was so incredibly nice, he is the definition of superb customer service. There were long lines and he still tried his best to get through us all in a timely manner. He also did this with a smiling attitude.

Rating:

3.0

I recently rented a trailer from this U-Haul location. After the representative attached the trailer to my truck, I hit the road but immediately noticed a strong vibration. I contacted U-Haul, and after walking through some basic diagnostics, they suggested the issue might be due to the trailer being empty. After loading the trailer, the vibration persisted throughout the entire trip—until one of the tires eventually blew out. We pulled over on IH-35, where traffic was flying by at over 75 MPH. I contacted U-Haul again, but instead of prioritizing our safety, the representative seemed more concerned with getting a photo of the damaged wheel. I was told they couldn't dispatch anyone unless I provided a picture and was advised to seek a third-party repair service. Reluctantly, I stepped out in a dangerous situation to take the required photo, then called U-Haul back a third time to explain the urgency. Thankfully, at that point, I was contacted by James from Context LLC. He was incredibly helpful—communicative, prompt, and most importantly, concerned for our safety. He made sure we were in a secure location before working and replaced both trailer tires, noting that both were in poor condition. His professionalism was the only positive part of an otherwise frustrating experience. Going forward, I’ll be very hesitant to rent from U-Haul again. The roadside service and customer support were deeply disappointing—James from Context LLC was the only highlight.

Rating:

5.0

Wonderful service people.

Rating:

3.0

Staff was friendly. My disappointment is in the one time I needed to access the storage space after hours, and it wouldn't work for me. Very inconvenient.

Rating:

1.0

Order kept moving locations, got charged a random fee and double charged for a tow dolly.

Rating:

2.0

At 8am need more than 1 staff member. Better equipment maintenance-electrical went out on the trailer resulting in 4 hour trip delay

Rating:

3.0

Halve hour waiting needs more people

Rating:

5.0

Only issue was the length the elevator is out of service. Just made it challenging to go up and down with boxes.

Rating:

4.0

Air conditioning in the U-Haul did not work

Rating:

5.0

Managers attitude and expediency were outstanding!

Rating:

5.0

Maybe lower one way trailer rentals

Rating:

4.0

Dangerous road access to and from location. Clear area to the rental counter - the box maze made me wonder if I was in the in the back room. Customer Service made up for discrepancies!!

Rating:

5.0

The hallway to the entrance did stink like pee, there was a lot of garbage but the customer service I got is why I overlooked it

Rating:

5.0

Thank you to the staff that worked through a last minute issue and helped us rent a vehicle for our move.

Rating:

5.0

Reduce the cost. A few months ago we rented a car hauler trailer for a little over $300. This time it was nearly $600 after taxes. That's a pretty dramatic price increase. Please make this more afforable - or have some sort of frequent-renter program. We rent car haulers twice a year and this is getting expensive enough that we might just have to buy our own trailer...

Rating:

2.0

Giving the location of where the rental is to be dropped off at the time of pick up

Rating:

5.0

I had zero problems!

Rating:

5.0

Phillip S. Was so helpful, efficient, and friendly.

Rating:

4.0

When I dropped off the trailer the team did not check it in. I was told I’d get a receipt shortly. I had to call the next day and remind them to check it in and give me confirmation it had been dropped off

Rating:

5.0

The dude that assisted me was very helpful. Friendly and a nice guy.

Rating:

5.0

Very helpful and quick response

Rating:

5.0

Nothing at this time.

Rating:

3.0

I was told I could pick up equipment at one location near me...then the night before pick-up the location was changed. My return location was changed 3 times...the 1st they said was full and couldn't take it, the second was closed when I needed to return it and the 3rd couldn't take a trailer but they were at least super nice and found us a place that could take it. The person at the return location needed me to prove the brakes and turn signals worked before he would unhitch it. Not sure why that would be our responsibility but of course they worked...we checked them every morning before we hit the road. He also asked if I needed a receipt. Why would someone drop off a piece of expensive equipment and not want a receipt? I've moved with U-Haul several times but don't think I would again. The customer service is next to non-existent. You don't seem to care that moving is stressful enough...you don't need to add to it.

Rating:

1.0

The elevators were broken on and off the whole time I was renting this facility we would get stuck in the elevator almost every time we came to visit. They said they would fix it. They never fixed it, and even the staff use the stairs instead of fixing the elevator, the inspection date on the elevator is still the same at this facility when you try to talk to somebody yes some of them were friendly, but mostly everybody seemed to hate their job with the exception of a few. I feel like I shouldn’t have had to pay full price for a facility that will not fix their elevator when you have to use an elevator to get to the lower level or upper level With all of your things

Rating:

5.0

N/A

Rating:

5.0

Keep up the good work!!

Rating:

5.0

Good staff

Rating:

5.0

Let them know that there is road construction and the space is limited.

Rating:

3.0

I rented a car dolly and the agent hooked it up to me truck without me there and said I was good to go. I thought it would be easy for me to load my car up but it wasn't. I did not receive the email from UHaul that had the loading video to explain how to secure the car to the dolly. I didn't get it right but thankfully, we got home without incident

Rating:

5.0

I have no complaints

Rating:

3.0

The only negative I have to say is their elevator constantly was broke down and the bathroom in the front counter was gross w no trash can but otherwise great

Rating:

5.0

Left location and found the trailer had right side running lights and blinker out when we got pulled over by a Texas state trooper. Also got notice on my trucks computer trailer had several maintenance issues that needed attention. Found this to be true when the passenger side wheel came off and we had to use roadside assistance. People we dealt with we friendly, however the condition of the equipment left lots to be desired.

Rating:

5.0

Very helpful

Rating:

4.0

I have returned equipment to this location before with no problem. When I returned the equipment I had to find someone to return the keys to. One of the individuals was sitting in the outside shop and just stared at me when I inquired where to return the truck and keys. The other individual came out from the back nonchalantly. There was not much customer service.

Rating:

5.0

Very courteous and helpful staff. The trip from Charleston to Ft. Worth was very stressful, u-haul made it a much easier time. I think the staff is great and the equipment is top of the line

Rating:

5.0

The staff were very helpful, friendly and professional with my van rental, storage unit and answering all my questions. Highly recommend this location!

Rating:

5.0

Would recommend anytime, thanks for the months of storage and a smooth experience throughout!

Rating:

1.0

You got two workers working in storage and YET my unit was still dirty, 0510 to be exact, please get that cleaned out, ifs it cleaned out by the 9th of next month, someone needs to be fired. 0510 has been like that for 2 MONTHS. I know my boss would get onto me if didn’t clean a truck correctly. So please get that cleaned out

Rating:

4.0

It was good.

Rating:

3.0

It was hard to find a parking space when going to my unit. The elevator was out when I went there one time and my sons had to carry a washer and dryer down the stairs. There are only to hand carts at this large facility so many times I had to haul my boxes in and out by hand. I was at my unit often and not being able to park near the loading area and not having access to hand carts was very frustrating. There should be a separate parking area for people going into the store versus dropping off or picking up items from the storage unit. In addition there should be at least 4 or more hand carts. On a positive note, the help there was fantastic. Angela who cleaned the facility during the day did an outstanding job and was very friendly. I enjoyed seeing her when I went to my unit. The office staff was also very good.

Rating:

5.0

All of the U-Haul staff at this location was very professional and friendly! The team was very knowledgeable and helpful with all of my storage rental needs. Love the customer service support..

Rating:

4.0

The elevator in the storage facility does not operate properly. As someone with a handicap this was very inconvenient. Also they could not get my access code to work so they had to come manually open the facility. I will need this access code operational when I come to get my things which should be very soon.

Rating:

5.0

I love the manager he was very nice, kind, polite. He made everything easy

Rating:

4.0

The only issue we had, is that the elevator kept stopping. Usually at the basement level, and we had to go find someone to reset it.

Rating:

2.0

The guy who helped out was very miserable and access hours were the same as office hours when it says on the door access was open til 10 pm I had to stop and spend more miles on my U-Haul truck to take it back home and come back the next day as it was not going to be open more than 30 min

Rating:

3.0

Wish I would get refunded for part of the month that was not used.

Rating:

5.0

All good

Rating:

5.0

Excellent service even though the computer system was acting up

Rating:

5.0

This is my first time as an adult relocating to a new area uprooting and moving miles away is never fun it's tiresome, stressful, scary and confusing From the first walk in the clerks where attentive even while working with other customers I was greeted very friendly and welcoming each time I walk to the counter the storage units were just right for my personal belongings I was so relieved that the whole process was so easy for me and my children.The return was super simple I'm so thankful for people who love their jobs THANKS GUYS FOR BEING THE EASIEST PART OF THIS LIFE CHANGING STEP!!

Rating:

5.0

Rental of a truck was smooth, as was the immediate transition into a storage unit (location was also convenient), of which I checked out of after two months, as easy as this entire brief partnership started!

Rating:

4.0

The elevator was out of service for several days, but staff did their best to provide updates regarding status. Would be helpful to have an adequate dumpster onsite for minor trash removal.

Rating:

1.0

Unprofessional told me one thing and charged me another and saying I owe money and I paid in full.

Rating:

5.0

Emily was friendly and helpful

Rating:

2.0

The elevator was not working for the two months we had a storage unit. Unacceptable. When we needed to move, it was very inconvenient to coordinate with the office staff. We had to move some things up and down stairs without help. The employees we did encounter were very helpful . However, the circumstances with the elevator are unacceptable.

Rating:

1.0

Elevator was not working and there was no air conditioning on and the movers was almost two hours late and I bought a gallon of water some staff took it.

Rating:

1.0

---------- Forwarded message --------- From: priscilla connor <priscillaconnor17@gmail.com> Date: Fri, Aug 23, 2024 at 10:26 AM Subject: Re: Experience- Amy Zay To: <harrison_lamkin@uhaul.com> Again, I am following up because I was told this is the email address to reach out to. I am getting more and more frustrated with the customer service we have received. On Thu, Aug 22, 2024 at 1:29 PM priscilla connor <priscillaconnor17@gmail.com> wrote: Good afternoon, I am following up on this. If this is not the right point of contact, please let me know. Thank you. On Tue, Aug 13, 2024 at 2:35 PM priscilla connor <priscillaconnor17@gmail.com> wrote: Good afternoon, We had a very unfortunate experience at your Denton location. First, the elevator was broken. We had scheduled a move for Saturday and no notification was given to us about the elevator being broken. We had even called a day ahead and spoke to someone and informed them we would be moving the next day and still no notice was given. To remedy this, the store offered to hire movers the next day at 3pm. We showed up at 3pm and it was not until 5:30 until the movers showed up. They were angry because nobody had informed them about the electric wheelchair we informed Uhaul about multiple times (weighs about 800-1000 pounds). We were assured that the movers could help load and unload our things multiple times. The movers showed up without a moving truck, and we were told twice that the movers would have their own truck. We had to pay to rent a truck, which was fine because it was late and we wanted to get this done. The movers helped load the truck, and as we got to where we needed it unloaded they told us that Uhaul is refusing to pay for the rest of the move. The movers left and we were stranded with a Uhaul truck full of boxes and furniture. I was in disbelief, I honestly was. I could not believe we were lied to. We had to spend $300 extra to hire another set of movers to unload the truck. I would like a remedy to this situation. We had paid for August, but we will not be using storage this month. Our units were 0211, 0209, and 0601. Thank you for reading this email and I would appreciate any help you can give. Sincerely, Priscilla Connor

Rating:

2.0

We rented a second storage, climate-controlled unit. We hired a company to help us move. Upon arrival at the facility, we found out the elevator was broken! According to personnel, it had been broken on and off for a month. This caused my husband to have to help the movers. In addition, the movers were an hour late to their next job.

Rating:

2.0

elevator was out which made it super inconvenient to move items in or out to storage units beyond the first floor. the main floor was littered with trash and there was a homeless woman offering us oils and other items as we were trying to take care of business. we did not feel safe nor secure there after dark. better lighting outside and inside and someone keeping an eye on random folks just hanging out in the storage unit are all ways this can be improved from below average to above

Rating:

2.0

Personnel in facility are professional and go way beyond their responsibilities to accommodate the customer. Processed reservation for a 2nd floor unit online not knowing the elevator was out of order! Much to my surprise when I arrived after hours to start moving my stuff into the storage facility. Terminated contract and received a full refund.

Rating:

5.0

J'espère utiliser vos services dès que possible car j'ai adoré cette expérience avec vous. Surtout le très bon rapport qualité-prix. Bravo uhaul.

Rating:

3.0

The elevator was broken and there were always trucks parked in front of the loading dock so it made it VERY difficult to get to my storage unit to move out.

Rating:

4.0

Parking lot is small and made smaller with rental pods making it really, really hard to load up and leave. Felt like I almost had near accidents with other customers.

Rating:

4.0

Bonne expérience que je recommande.

Rating:

4.0

the staff was really friendly considering customers were likely frustrated with wait times. That’s my only complaint is to have more cashiers during peak hours to minimize wait times to get access to your rental. Only item keeping from a 5-star experience

Rating:

1.0

Not able to move in. All parking spots by entry to storage facility taken up by staff. Loading dock parking taken up by double-parked-deep moving vans/trucks. Staff indicated they regularly park trucks and vans blocking the loading dock area and didn't know if the trucks were waiting for customer pick up, or if they just parked them there for convenience. During multiple return trips throughout the day yesterday no parking spots were open, and the loading dock was never accessible. I requested a full refund and will find another facility. Staff was responsive about processing the refund, however dismissive about having used all parking spaces adjacent to the entry to the storage area, and dismissive about fully blocking the loading dock by leaving empty trucks two-deep there all day.

Rating:

3.0

The staff were an amazing help throughout the mechanical issues that were occurring at this location. If they were able to fix the elevator/door sooner I would have given 5 stars. But because my stuff was trapped on a lower floor for 2 weeks without me being able to remove it 3 stars

Rating:

1.0

A young lady helped me. She was delightful. Another fella was grouchy. The elevator to my storage unit had not been working. I gave up and went to another storage unit and closed my account with you. I had never moved in the storage unit at U-Haul because the elevator had never been working.

Rating:

1.0

Power was out. Had to move partially in the dark. Had to wait an hour since my reserved unit was already full of other people's belongings. Everything went wrong this day. Mostly not he fault of employees though due to severe storm.

Rating:

3.0

Pest control was lacking. Many of my leather and cloth items were eaten by rodents.

Rating:

5.0

N/A

Rating:

5.0

Great customer service!

Rating:

5.0

Everone at U Haul newhow to do thier job, and did it very well!!

Rating:

5.0

Best experience I've ever had with UHaul. The team at this location is friendly, personable and knowledgable. I was pleasantly surprised with the entire experience

Rating:

5.0

moving from Seattle to N Texas the U Haul experience was pretty god

Rating:

5.0

Na

Rating:

1.0

During the month I used a unit at this location, I tried twice, on different weekends, to access my storage room on the second floor. Both times, the elevator was inoperable, and consequently, I could not get anything out or put anything in (my stuff was too large to carry up and down stairs). I could not take a risk that, on an upcoming moving day, my crew would not be able to get to the storage unit, so I terminated my rental.

Rating:

5.0

Amber and Angie were extremely helpful!! Amber was totally above and beyond on everything! I’ve never had such exceptional help from someone before. She went above and beyond!

Rating:

1.0

Horrible . I lost everything I owned during a life trauma and could have easily paid if given more time.

Rating:

5.0

Great

Rating:

1.0

The facility has roaches I did NOT want to leave my stuff and am concerned about getting it. I saw a dead roach INSIDE the unit and a baby crawling on the way out. I've never dealt with a storage place that had roaches. If I saw it the workers know that the roaches are there. I saw a busted bottle of sauce on the floor but of course the cleaning lady was standing around, then left. The online process was great even though I got lost while moving in. The girl who helped was nice but ROACHES are disgusting and that ruined it all. I'm sad for my stuff!

Rating:

4.0

Only downside is lack of parking for storage access. Everyone going into office area takes up the parking access.

Rating:

5.0

Whitney was awesome!

Rating:

5.0

Excellent staff, very helpful with securing a storage unit. Housekeeping was impeccable.

Rating:

1.0

Let's see you lost the trailer that I brought to you then somehow I managed to drive over 100 mi in town in one day and then called me like 30 times from your personal cell phone. Leonardo then evicted me from my storage unit because I cleaned up my dogs poop secured it and placed it in a trash pile

Rating:

5.0

Over the top!

Rating:

5.0

Christopher and Whitney?? I think that's her name, if not I apologize. They were so friendly most helpful and very professional. I will use your service if I have to again. They knew we were tired and the just moved the process with ease and confident.....Kudos to their boss too for training them to be the BEST in customer service... Thank You

Rating:

2.0

We were directed to pick up a trailer it was parked in the mud while there were several not in the mud the lady told me to take the one in the mud I got stuck had to be pulled out ,the employee locked us out told us he was doing it early because he didn't want to come back told us to use small side door however it was locked also our code no longer worked took an hour and a half to get back in as we were waiting a car pulled up with several men they were very scary and we got the impression they were going to rob us we picked up our phones like we were calling the police and they left it was a very bad day ! Caused us a considerable delay .

Rating:

1.0

Never again. Extremely overpriced. No 24 he access. Even though I paid 100$ a month for a 5x10. Worst storage experience ever.

Rating:

5.0

Very friendly staff and was able to use equipment to make my process easier. Definitely a good choice to come and be with you guys for this process.

Rating:

4.0

this was a positive experience, staff was friendly and knowledgeable.

Rating:

4.0

Nothing was stolen so to me that is the main thing. A tad pricey for the small size

Rating:

5.0

A small problem with the termination but a simple phone call and staff member corrected it immediately. Thank you.

Rating:

4.0

I had trouble with my card and the after hours keypad, but it seems it was a known issue

Rating:

2.0

When it was after hours it showed a number to call and we got lock out of the storage and called the number many times. No one picked up the phone my stuff was open and we never even received a call the next day.

Rating:

5.0

Great place

Rating:

5.0

Great customer service.

Rating:

1.0

Everything I had been told but didnt want to believe was true.

Rating:

5.0

Never had an issue with the facility or personnel. On one occasion I couldn't find my unit, I called and was assisted by a staff member. I had my u it for over 2 years, pleased all the way around

Rating:

5.0

Thanks for assisting with excellent storage for my niece in Denton! I was in Houston navigating. This was a difficult time for our family. My sister died of Covid and my teenage niece (at the time) was navigating life! The storage came in handy. Thanks again!

Rating:

3.0

Came to prepare for move in day on 9/27 and was greeted and helped by nice young lady. Came back on 9/30 to attempt to drop storage items and there were no carts available to use. Other customers were hoarding carts and wouldn’t share. We were told by your team first come first served and that they couldn’t limit how many carts one person could use.

Rating:

1.0

The office staff have little customer service. The employees openly laugh and make fun of customers. One employee flipped us off and another whispers jokes about you in front of you to other staff. My storage unit had a code put on it without my knowledge and I wasn’t even offered to put my own code on my unit. I came twice to access my unit after the office was closed and my key card granted me access but the doors wouldn’t open because unbeknownst to me they had a code on my unit so I wasn’t able to access after hours. I texted the General Manager and received absolutely no response. I wouldn’t recommend this facility to anybody.

Rating:

5.0

All good.

Rating:

4.0

Needs to be a bit cooler inside the storage building. 88 degrees is too hot.

Rating:

5.0

The ladies that helped me were excellent. They absolutely went the extra mile. Thank you

Rating:

5.0

N/a

Rating:

5.0

Great experience

Rating:

5.0

Our second year using uhaul storage for our college student. Great service!

Rating:

5.0

We had the storage unit for 20 years (yikes!) so we have a lot of experience with multiple managers and staff. I was always treated with respect and got help when I needed it. The facility was always clean. In all the years we did not find a single bug or rodent in our storage units. The loading dock and carts make a tough core as convenient as could be expected. The only problem is parking near the storage building. At busy times it can be a zoo. The ability to prepay for a year to freeze current rate and get a 13th month free saved us hundreds of $$.

Rating:

2.0

I only used the storage unit for 1.5 months. After I called to cancel my storage rental I was still charged for two extra months I wasn't using the storage unit.

Rating:

2.0

The staff was friendly but not helpful except one girl was. Your facility is too hot for Texas where it gets super hot there. Indoor facility full of bugs not sure how crickets all thru the place. Doors broke or damaged

Rating:

5.0

I've been dealing with U-haul for many years. This location is by far the best professional and property, though large site is well maintained. I felt welcomed by family by the entire team and time. Kudos 👏

Rating:

1.0

I'm sorry, but it makes no sense to request feedback when there has been no response to my request. I was assured that I will be contacted about the broken elevator and rat poison. Please advise on these concerns or let me know the refund policy. Thank you.

Rating:

5.0

Everyone was wonderful and I will definitely go with U-Haul for all of my moving needs. It really made my move easier by using y'all's service. It really took a lot of stress out of moving. Thank you to everyone that helped. Thank you and thank you again!!

Rating:

4.0

All the employees were so nice and helpful. They worked very hard & stayed in good moods & friendly . Which was very hard to do when it was so hot & there was so many people there. But you all have a good team in Denton. Thank you

Rating:

5.0

Great staff!

Rating:

5.0

I used you guys once before and I just needed some place to put some things for a while and I appreciate that thank you very much

Rating:

2.0

I moved out of my unit on 14-Feb two full days before payment was due. One female employee I don’t recall her name, was hateful and outright rude. When I moved out she coldly said she did not have time check the unit. I am still getting late notices and letters in the mail. I moved out as I was required. Given the rude behavior of that employee Im not surprised at the poor book keeping practices at this facility. On top of that my unit was floored. I doubt that I will ever use U-haul again.

Rating:

5.0

Great job

Rating:

3.0

The storage unit was fine however, I rented a 10 Ft truck to move my things out and I received a truck that was unacceptable. The seal on the doors was broken, so the wind was extremely loud in my ear (sounding like the window was down) the entire 40 minutes to my destination and 40 minutes return! This made for a very uncomfortable, and nerve racking experience!

Rating:

5.0

I did have mold on the bottom of three boxes. I just threw that stuff away. there was nothing of great value. All I had to replace was a tea pot. Thank you for taking care of my stuff. Steve Tyler 0124

Rating:

1.0

First my unit was flooded and I experienced great loss. We had to move me to another unit on a separate floor from my other unit. Then they proceeded to charge me a late fee on the new unit even contacting my next of kin. One notice threatened to prevent me access despite being paid in full. When I called I was not allowed to speak and I was spoken to so poorly by the manager that I absolutely cannot believe it. I rented a Penske truck and moved BOTH my units out and into a different storage unit. Luckily, at least for now, you are not the only game in town. I hope to never do business with U-Haul again, and I vowed to tell everyone who will listen about how poorly I was treated throughout this entire unfortunate experience.

Rating:

5.0

When I need a truck or a storage unit I always come to this U-Haul company. They are the best, the service is number one all the way around. Thank you guys for the great service.

Rating:

5.0

I had a storage unit at this location for 9ver 10 years. When I needed another one it was no problem. When I emptied that one, again no issues. When I FINALLY almost emptied by big unit and saw that there was a little one nearby, again not a problem. Then when they had a water line break (first problem ever) they handled it quickly and professionally. If I ever need another unit I would absolutely use them again.

Rating:

3.0

The jury is still out. Major leak at facility. Property lost. Waiting to how handled. So good so far

Rating:

1.0

Would give a zero star rating if I could. Absolutely horrible. Would not recommend to anyone. Storage unit was on the second floor and was broken into and completely trashed twice. The second time it happened I was never even contacted. I went up on a Friday to pick up some things and found it broken into, went downstairs to confront the staff and they told me the break in happened on Monday. They refused to show the video tape even after the police arrived to take my statement. Later found out the break in happened 3 weeks prior to the original date they told me. Thousands of dollars worth of items stolen both times and the staff were completely unhelpful.

Rating:

5.0

Movers were amazing. highly recommend.

Rating:

4.0

The only thing I objected to was that I moved out on the thirteenth of the month and was told that you do not pro-rate so I paid as much for a half month as I have been for the entire month for the past three years I live on a fixed income and did not like that but the rest of my experience was good thank you

Rating:

5.0

Best experience I've ever had with storage!!!!

Rating:

5.0

The gentleman who helped me was great. His parents would be proud.

Rating:

4.0

Took awhile to get correct auto billing but staff always friendly on phone & helpful with 90 yr old Step-Mom facilitating donations & move out

Rating:

4.0

Equipment I reserved was not available resulting in extra mileage fees for me. However, the staff was helpful with putting air in the tires of my truck rental due to renting facility issuing it to me flat tires to make a 200 mile trip.

Rating:

3.0

The U-Haul had a slow leak in one of the rear tire when I picked it up and was told to put air I did but a censer indicator kept popping up I was able to get a person to check the air pressure that advices me that the tire probably had a small leak

Rating:

5.0

I just don't understand how you can charge me for a whole month when I called and let you know when I was getting out of my storage and you told me that you would not charge me for the whole month as long as I was out by closing on October 2nd I moved everything out way before closing unit 1537

Rating:

5.0

The original people that did my reservation weren't very knowledgeable. When I came back to pick up my truck and get my storage the staff fixed the issues from the ones who originally reserved me. I really appreciated the concern and how kind they were. They went above and beyond to take care of me. I really appreciate them.

Rating:

5.0

The young lady that helped me was outstanding!!

Rating:

2.0

The employee who helped me was extremely rude, wasted my time by pretending to not be able to find my reservation and obviously has no social skills and a nonexistent work ethic. And most likely lacks any type ethics period. I was satisfied with the unit however the employee was trash.

Rating:

4.0

In the beginning there were many carts available. Now last few times I have been there there have only been two available to fight between two or three different groups. Where did all the carts go?

Rating:

5.0

Thank you yall the staff in Denton off I 35. You guys really help me out on a rough day. I really appreciate everything. Thanks Again🥰

Rating:

2.0

The GM would generally return my phone calls within a couple hours if calling after hours. I had problems with the card reader especially after hours. I created a pin that worked perfectly though. I found the floors were typically very clean, but there was trash and debris left by people. It always seemed to get cleaned up, but people kept making messes. I found the facility smelled like dirty clothes. I often would find the main doors open during the day. People would not check-in they would follow people in and would not seem to have credentials to check-in. I found the parking lot was often a disaster after hours and it was difficult to find a parking spot during the day. People seemed to leave their vehicles for extended periods in the parking spots and there was generally a shortage of spots available. I would often have to carry things across the parking lot to my vehicle.

Rating:

5.0

Door latch to the storage door is nearly impossible to open without hitting it with something but otherwise extremely easy access. Also after-hours rules were a bit unclear

Rating:

2.0

I was erroneously charged a $15 late fee and at this point it appears I will never collect it. Corporate call center told me to call the store. After multiple attempts I finally reach the store only to be told a manager has to perform the credit. Never heard anything again. Yesterday I am there in person at 130pm and the manager has “left for the day”. They took my name and number down, yet my confidence is not high I will ever see that money again. Horrible horrible management.

Rating:

5.0

It's the staff for me and the cool air while moving

Rating:

1.0

They were not helpful or friendly. They told us that they didn't have any storage units available. But once we call to make reservations. We were informed that they had a few units available. They just wasn't helpful to us. We feel it was because our storage was going to be free for one month. So they didn't care for us to get their storage. Because they wanted to make some money off of them. Poor customer service all way around

Rating:

4.0

It was very crowded and very hot the day I was there but the staff was very friendly, courteous and helpful. I felt bad for them because of the amount of people in line. In the heat people were irritated but the staff stayed very courteous. Thank you.

Rating:

5.0

Everyone I have worked with on the phone and in person have been very courteous, helpful and patient with my many questions. I will use U-Haul for my future moves.

Rating:

5.0

They were very helpful and answered all questions.

Rating:

5.0

Making the reservation for the storage unit was effortless. The lady who answered my questions and made the reservation was very nice. The staff at the U-Haul Denton location are all very nice, professional and quick.

Rating:

4.0

We all have room to improve. The CSR was very helpful and knowledgeable.

Rating:

4.0

I moved out on the 23rd and was paid up to the 9th of next month, would have appreciated remainder to be prorated and some $ returned. Otherwise, staff always friendly and helpful, good experience.

Rating:

5.0

Facilities seem great, sales staff were very helpful. I think it would be better for the customers if the hours were extended. A lot of people work later hours & this would be very helpful for them, especially in a College town.

Rating:

2.0

Need a second elevator big problem with the waiting. Took hours to do what should have taken 1 hour at max

Rating:

5.0

Jaybird was super helpful and got me taken care of fast

Rating:

5.0

Really amazing service! Everyone was super helpful and I was really impressed!

Rating:

5.0

I have been a long term client and have used UHaul for other services besides storage. I can't think of a better place to work with!

Rating:

5.0

THANK YOU U-HAUL. I had over $15,000.00 worth of tools and personal items stolen from a storage unit I had rented from a different company. Everything at U-Haul is secure and I feel very confident that my units will be safe. And U-Haul is actually about 1/2 the cost of the previous company.

Rating:

5.0

They were wonderful. They helped w my Uboxes. Always been very nice and pleasant for two yrs.

Rating:

5.0

Used them for almost two years and never had a problem. Building could have been cooler at move out but it wasn’t unbearable.

Rating:

5.0

This was the best experience I've ever had. Way to go Denton Exceptional Customer Service.

Rating:

5.0

great customer service

Rating:

5.0

N/a

Rating:

2.0

You known the young man told me my bill was over a thousand dollars and did not check my payments l already made and he should have l am retired l have to wake for money once a month.lf l hadn't told him about the other he was going charge me over a thousand dollar.But everything was ok.

Rating:

5.0

johnathan was great good customer service just met him but he acted like i knew him for a long time

Rating:

5.0

Everyone I have come in contact with from Houston to Denton has been awesome. I will definitely use Uhaul in the future.

Rating:

1.0

The YouTube video didn't help with gaining access to the storage building because it did not explain I would need to enter the code twice. I had to enter the main building to ask for help. I paid online so I wouldn't need to go inside due to COVID precautions because no employee was wearing a mask. When I got to my storage unit. The sliding part of the lock was extremely hard to move. I called for help but by the time the employee made it to me. I had used my cellphone to get the lock to slide over to open the unit. Well, the employee that did show up acted like he was annoyed with helping me. He asked, if I paid my 1st months rent. I told him that I wouldn't have gotten access if I hadn't. I let him know it was difficult to open but I got it open but the lock was not inside like previously stated while signing up online. I asked the employee would he bring it to me. He said," I could come to the office when I was ready because he had customers and he was busy." I did not appreciate that comment because I am a paying customer too and I explained to him I had already been in the office for help with access with door and I didn't want to go back to the office for something that should have already have been placed inside my unit. Later on my sister needed to get a few more boxes. The young lady on the register did not know how to ring her up. She was asked 8 time what size boxes she had. My sister let the employees know that customers was poor here. The employee that was annoyed the first time we needed help stated, "I'm not sure why you feel that way because I've only dealt with yall one time." My sister explained his comments were not needed. I rate this experience as poor because no employee should tell a customer I'm busy helping other customers and what you need does not matter. I am a customer as well and have used uhaul for over 10 years. Also, staff members that aren't fully trained should not be in Customer Service as this is the face of the company and when they lack knowledge or lack customer service skills this is a poor experience for your customers. No employee was apologized when we expressed we were not happy with the Customer Service.

Rating:

5.0

The first unit I reserved ended up being too small for my stuff, so I needed the next size up. The staff helped me right away and got the bigger unit for me

Rating:

5.0

Amazing customer service very helpful

Rating:

5.0

Everything was very last my minute for us. So kudos to all who helped make the experience great

Rating:

1.0

The storage unit area was infested with roaches at night, and the staff was rude and disinterested. My favorite was a young guy with curly hair who had no training or pride in his work. He couldn't print a receipt, and after having me wait for at least ten minutes while he did who knows what on his pc, he started to browse on his phone while I'm standing there. These issues are the managements fault. They are obviously bad at their jobs since they hire people like that. Never again!

Rating:

5.0

very good customer service. I was a little late returning they didn't charge me and didn't have a altitude I definitely recommend This uhaul

Rating:

5.0

Efficient and courteous. They helped me so much

Rating:

3.0

The only problem i had was when I first moved my things in there were visible roaches crawling near the units. When I retrieved my things I noticed dead ones while walking towards my unit so hopefully they were under control and I didn’t bring any with me to my new place.

Rating:

4.0

I hall is fine with me, truck rental and storage,made my problem easier