Customer Reviews for U-Haul Moving & Storage of Denton

Rating:

1.0

I went to this location to drop off the vehicle via self check. I followed all of the rules and didn't block any entrances or exits or emergency lanes. One of the employees demanded that I move it or else he was going to charge me double. Terrible customer service.

Rating:

5.0

Would use them again very friendly staff and grate costumer service,

Rating:

3.0

The truck had no brake light and the running lights barely worked

Rating:

5.0

No improvements needed. The people were friendly, informative and hard working. Even the people I didn't interact with working hard on cleaning up a truck that had been returned.

Rating:

3.0

The truck was dirty and the tires were going flat. Other than that it was great.

Rating:

4.0

Easy online reservation and check-in, equipement clean and quickly and professionally installed. Staff still in training on return of equipment, took about 30 minutes to get trailer unhooked and checked back in, but they were polite and apologetic. Overall, a very good experience and will rent from there again!

Rating:

1.0

Over charged for a truck returned with the same gas level. Rip off

Rating:

5.0

Had a fast and easy pick up experience considering I had an early pick up time slot.

Rating:

3.0

This location is not the problem. The issue was that I rented from another location. I was switched to this location, however, my resevation still showed for the old location. After going round and round with the owners of the facility who's English was very broken, and then the rude foreign lady on the phone, I figured it out that the address sent to me was wrong. It did cause me to leave an hour later than I had planned on a eight hour round trip.

Rating:

3.0

Truck had bad tires . Was driving 5000 miles to Kodiak Alaska . Had to change . They should have checked before renting to me .

Rating:

5.0

Nothing everything was excellent

Rating:

5.0

Fix your website. I had to call in to return it after hours. Put some automated tests up so you don't need to learn of an issue when customers are struggling.

Rating:

5.0

Great customer service 👌🏾

Rating:

5.0

Nothing

Rating:

4.0

The door on the back of the trailer is hard to pull down to close.

Rating:

5.0

The staff that I interacted with were helpful and friendly.

Rating:

5.0

All staff members were professional patent and helpful great crew

Rating:

5.0

Thank you so much for helping me on my auto transport installation

Rating:

5.0

Consistently good service. I've used this location for a few rentals and some propane fill ups. Had a good experience every time.

Rating:

1.0

This was absolutely the worst experience ever. The staff ranged from abysmally rude to absolutely incompetent, I was harassed via phone constantly, they attempted to charge me double thinking I wouldn't notice, the vehicle itself had all sorts of issues. Due to this experience I will never be giving my business again. Absolutely fucking terrible experience. Also in addition I am disabled and nearly collapsed in the store, and instead of being helped I was ignored and even chastised.

Rating:

4.0

Late notice that my preferred size and location was not available.

Rating:

5.0

Loved the trailer easy to load and unload. Thanks

Rating:

3.0

The line of returned trucks almost extended to the highway feeder.

Rating:

4.0

Truck had mud all underneath it. For do.e reason there wa painters tape on the windows. And the check traction control fault light came on.

Rating:

5.0

Explain a little better about how parking brake works and the gas cap location. Otherwise process was smooth, efficient and pretty seamless.

Rating:

5.0

Everyone was very polite and accommodating. Truck was very clean. Quick service. Depositing the truck after the move is very simple.

Rating:

5.0

The pickup in Denton went very smoothly. The drop off in Indianapolis, however, was not a pleasant experience. A man, who appeared to be the owner/manager, was unable to lift the trailer off the ball by himself. He called his wife out to help and when she opened the back of the trailer and saw the pile of blankets she began to berate me for not having them folded. She said it was not her job to fold them and they would not take the trailer off the ball until I folded them for her that she didn't have time for that. Then she and her husband walked away. It took all of about 5 minutes for me to fold the blankets but they didn't return for 15 minutes. They still couldn't get the trailer off the ball so she told her husband to get the forklift. He disappeared for another 15 minutes and then I saw him helping another customer hook up a trailer. He finally came back with the forklift and got the trailer off the ball. Then it took him another 10 minutes to figure out how to give me a receipt from his phone. All in all the drop off took nearly and hour and the couple who run this location were incompetent, rude, and never bothered to say even an insincere thank you. I would never do any business with this location again.

Rating:

5.0

Great quick service

Rating:

1.0

Maybe actually have my reserved uhaul at the location you say it's going to be at. I wasted an hour trying to figure it out and had to go to another location to get it sorted out.

Rating:

5.0

Thank you for the great service.

Rating:

5.0

Easy pickup and return. Great experience!!

Rating:

3.0

Keep on smiling 🙂 U-Haul is always on your side that's what friends are for

Rating:

5.0

Outstanding staff! They are extremely helpful and appreciate their professionalism.

Rating:

5.0

great

Rating:

3.0

The truck i was given was old and the passenger side mirror would not move so I could not see out of it when I drove. I called to talk to a manager but no one called me back

Rating:

5.0

Quickest, and most painless drop off I've ever had.

Rating:

4.0

Great job@

Rating:

5.0

No comment.

Rating:

5.0

Not a thing you did great

Rating:

1.0

I spoke to a manager how the motorcycle trailer damaged my motorcycle due to it the angle of the ramp and the edge of the bolts. I explained how this trailer caused over $1000.00 of damages to my motorcycle. I bought the insurance. She sorry your fault you loaded it and walked away. Not even looking at me. I spoke to my friends in the motorcycle community and they all had similar experience with your trailers. I just have to say walking in to rent was not great but checking was the worst. I am for one am done. My Buisness account will also go away. I own a business we are all over Texas and I would never treat customers that way.

Rating:

5.0

The people were terrific!

Rating:

4.0

We all have room to improve. The CSR was very helpful and knowledgeable.

Rating:

4.0

I moved out on the 23rd and was paid up to the 9th of next month, would have appreciated remainder to be prorated and some $ returned. Otherwise, staff always friendly and helpful, good experience.

Rating:

5.0

Facilities seem great, sales staff were very helpful. I think it would be better for the customers if the hours were extended. A lot of people work later hours & this would be very helpful for them, especially in a College town.

Rating:

2.0

Need a second elevator big problem with the waiting. Took hours to do what should have taken 1 hour at max

Rating:

5.0

Jaybird was super helpful and got me taken care of fast

Rating:

5.0

Really amazing service! Everyone was super helpful and I was really impressed!

Rating:

5.0

I have been a long term client and have used UHaul for other services besides storage. I can't think of a better place to work with!

Rating:

5.0

THANK YOU U-HAUL. I had over $15,000.00 worth of tools and personal items stolen from a storage unit I had rented from a different company. Everything at U-Haul is secure and I feel very confident that my units will be safe. And U-Haul is actually about 1/2 the cost of the previous company.

Rating:

5.0

They were wonderful. They helped w my Uboxes. Always been very nice and pleasant for two yrs.

Rating:

5.0

Used them for almost two years and never had a problem. Building could have been cooler at move out but it wasn’t unbearable.

Rating:

5.0

This was the best experience I've ever had. Way to go Denton Exceptional Customer Service.

Rating:

5.0

great customer service

Rating:

5.0

N/a

Rating:

2.0

You known the young man told me my bill was over a thousand dollars and did not check my payments l already made and he should have l am retired l have to wake for money once a month.lf l hadn't told him about the other he was going charge me over a thousand dollar.But everything was ok.

Rating:

5.0

johnathan was great good customer service just met him but he acted like i knew him for a long time

Rating:

5.0

Everyone I have come in contact with from Houston to Denton has been awesome. I will definitely use Uhaul in the future.

Rating:

1.0

The YouTube video didn't help with gaining access to the storage building because it did not explain I would need to enter the code twice. I had to enter the main building to ask for help. I paid online so I wouldn't need to go inside due to COVID precautions because no employee was wearing a mask. When I got to my storage unit. The sliding part of the lock was extremely hard to move. I called for help but by the time the employee made it to me. I had used my cellphone to get the lock to slide over to open the unit. Well, the employee that did show up acted like he was annoyed with helping me. He asked, if I paid my 1st months rent. I told him that I wouldn't have gotten access if I hadn't. I let him know it was difficult to open but I got it open but the lock was not inside like previously stated while signing up online. I asked the employee would he bring it to me. He said," I could come to the office when I was ready because he had customers and he was busy." I did not appreciate that comment because I am a paying customer too and I explained to him I had already been in the office for help with access with door and I didn't want to go back to the office for something that should have already have been placed inside my unit. Later on my sister needed to get a few more boxes. The young lady on the register did not know how to ring her up. She was asked 8 time what size boxes she had. My sister let the employees know that customers was poor here. The employee that was annoyed the first time we needed help stated, "I'm not sure why you feel that way because I've only dealt with yall one time." My sister explained his comments were not needed. I rate this experience as poor because no employee should tell a customer I'm busy helping other customers and what you need does not matter. I am a customer as well and have used uhaul for over 10 years. Also, staff members that aren't fully trained should not be in Customer Service as this is the face of the company and when they lack knowledge or lack customer service skills this is a poor experience for your customers. No employee was apologized when we expressed we were not happy with the Customer Service.

Rating:

5.0

The first unit I reserved ended up being too small for my stuff, so I needed the next size up. The staff helped me right away and got the bigger unit for me

Rating:

5.0

Amazing customer service very helpful

Rating:

5.0

Everything was very last my minute for us. So kudos to all who helped make the experience great

Rating:

1.0

The storage unit area was infested with roaches at night, and the staff was rude and disinterested. My favorite was a young guy with curly hair who had no training or pride in his work. He couldn't print a receipt, and after having me wait for at least ten minutes while he did who knows what on his pc, he started to browse on his phone while I'm standing there. These issues are the managements fault. They are obviously bad at their jobs since they hire people like that. Never again!

Rating:

5.0

very good customer service. I was a little late returning they didn't charge me and didn't have a altitude I definitely recommend This uhaul

Rating:

5.0

Efficient and courteous. They helped me so much

Rating:

3.0

The only problem i had was when I first moved my things in there were visible roaches crawling near the units. When I retrieved my things I noticed dead ones while walking towards my unit so hopefully they were under control and I didn’t bring any with me to my new place.

Rating:

4.0

I hall is fine with me, truck rental and storage,made my problem easier

Rating:

5.0

no other coments

Rating:

4.0

Getting in contact via phone is very difficult and can not get a direct answer from the call center on things specific to this location.

Rating:

5.0

Great service!

Rating:

5.0

Really helpful.

Rating:

5.0

Very friendly staff always going above and beyond.

Rating:

4.0

The staff here was beyond helpful with my needs during a very stressful move. Five stars! The facility could use some maintenance—the available dollies were unusable and there was not an available trash can near the entrance.

Rating:

5.0

Both locations (Round Rock and Denton) we great. The truck was ready and the staff at both locations were so great

Rating:

3.0

There were roaches crawling on the floors.

Rating:

5.0

Your staff is awesome! After driving 20 hours straight, we we exhausted and your staff were so kind, patient and polite. Not only with us, but I watched their interaction with everyone of all ages. I am retiring from as a customer service supervisor and I would hire every one in a heartbeat.

Rating:

5.0

best place to store your things and safe place to store your things

Rating:

5.0

The staff is very friendly and helpful, I feel safe being there to move things in. Great Location!!😊

Rating:

5.0

The uhaul company I rented from rented me a uhaul with no oil it but my drop off facility was amazing and very friendly and attentive

Rating:

5.0

The staff is as very friendly and helpful! I felt all of my things in storage were well protected!

Rating:

5.0

I had left something behind in front of the storage unite. The staff held on to it and I was able to pick it up the next day. I appreciate that they did not throw it away.

Rating:

3.0

I moved out on 1-22-2021 and went to front desk to check out and remove my card. The agent assured me it was removed. 3 days later, they debited my card. Now I wait up to 5 days to get the credit. Not good business.

Rating:

4.0

Elevator was broken and I was not able to finish unloading my truck

Rating:

5.0

Rob Welch runs a great facility.

Rating:

4.0

Very helpful worked with my needs gave me some deals!! I would love to work for this guy!

Rating:

4.0

It was not clear in the email instructions that I had to “check in” first by entering the code on the keypad to the right of the sliding door before using other keypads for entry. That caused confusion and I had to ask the desk personnel for clarification.

Rating:

4.0

My entrance code has not worked yet. It was finally deleted yesterday and I was given an access card to enter

Rating:

5.0

very courteous and helpful.

Rating:

5.0

Very friendly staff and helpful.

Rating:

2.0

The staff is great except for the manager who is an idiot. I rented a trailer and a truck from Uhaul within a month, which got me 2 months of storage for free. When I moved my things into a storage unit, they told me (the staff) to talk to the manager when my second month came up and he would work with me. That it actually was for 2 separate units, but that he would work with me. When I asked him (Rob, I’m talking about you) about the 2nd month he told me I could have it if I moved everything into a different unit (like right beside the one I was in!!) I was shocked!! This makes no sense and he corrected me and said it does! Ok So....I was to move my stuff to the unit beside my unit??? He obviously doesn’t understand what customer service means. He told me he didn’t have a button for that. Really...??? I moved everything out within the next two days and will not use Uhaul again. I know that doesn’t mean a thing to your bottom dollar, but it sure will be a story I share with anyone who asks about using Uhaul.

Rating:

5.0

Loading and unloading furniture could be made easier if there was less rise or more ramps available. Also we had to wait about 20 minutes till there was a place to park to unload.Both of these could be areas for improvement. Overall we enjoyed our experience. Thank you!

Rating:

4.0

Not as convenient to load / unload as some locations due to lack of a ground floor “park next to” doors and the Slowness of the elevator.

Rating:

4.0

Uhaul provided a great customer experience. The unit was clean and climate controlled, and cost a fair price for the quality of space provided. However, I would prefer that they added more customer service representatives to their team, because I was often on hold for 15 minutes or more whenever I called.

Rating:

5.0

U-Haul seems to know what people need when it’s time to move and provide everything to make the process as easy as possible. “ Thank-you U-Haul. Don Zeman

Rating:

1.0

The staff was extremely rude and unhelpful. Would not recommend

Rating:

5.0

The facility was well run, clean, and the setup made it easy to move my things in and out. Angela helped me get things setup and helped me get my account setup and personally showed me to my unit location. I could't have asked for a better experience.

Rating:

5.0

2nd time. We'll keep using your facilities. Thx for being helpful and requiring and wearing masks too!

Rating:

1.0

I've always enjoyed doing business with U-Uhaul yet this facility I experienced theft. When I moved out, I noticed a lot of my brand new items which I placed in my storage unit were taken out. I do hope that they watch the camera vedios and discover the culprit and that I will receive full reimbursement for my items that were stolen. I'm a senior living on limited income.

Rating:

5.0

I came in and Angela Deaver quickly helped me get my truck reserved and thoroughly showed me which storage unit would work for me. We got everything squared away and she showed me exactly where my unit was located and how the check in process worked. It was an excellent experience and that's why I'll be using Uhaul from now on.

Rating:

4.0

Excellent facility and staff. Four star rating instead of five just because access is less efficient than gated storage unit we moved from in another city. Being able to drive through a gate, then park close to your unit, and load through whatever door to the facility is closest to your unit is more efficient from my experience than a single door access location like this one. Elevator is large and this arrangement will work fine for periodic visits. Just took a little longer for initial “fill” and will take a little more time when we need to empty it.

Rating:

5.0

Fantastic, friendly professional staff. Maintained a great facility, rental trucks used were top notch, all staff wonderful. Years using storage services, store and truck rentals....all good service. Thank you to all the staff during all the years.

Rating:

5.0

No issues. friendly helpful staff for storage, truck rental and install a trailer hitch on my van. Good job

Rating:

3.0

Storage unit was too expensive.

Rating:

1.0

Ok so your facilities are plenty nice with reasonable prices but here’s the problem.... we’re in the middle of a pandemic and your staff did not wear masks or gloves. They also did not keep 6 feet apart from each other or the customers. Also, there were other people moving in at the same time as us welcome were literally smoking in the elevator. If I get sick in the next 14 days I’ll know exactly where I caught it. It’s insane they your company isn’t taking COVID-19 seriously.

Rating:

5.0

Loved walking into the place first thing in the morning, the smell of the sanitizer made me feel better about moving in and out of the facility during the pandemic.

Rating:

5.0

Will definitely use again.

Rating:

4.0

I was a little confused about access the unit, but the staff assisted. The rental process was very easy and the unit itself was set up and ready to go.

Rating:

5.0

Appreciated the fact that without hesitation, we were walked to the unit TWICE!

Rating:

4.0

the locking slide on my storage unit is very difficult to open and to close. If it were not for this issue I would have given an Excellent-5 star rating.

Rating:

5.0

My daughter used this facility to store items in the past and the staff was just as professional and helpful now (during an uncertain national health crisis) as back then. Thank you for instilling excellent business ethics within your employees.

Rating:

5.0

Tha facilities where well maintained and secure. I highly recommend this facility for all your moving and storage needs. Two thumbs up!

Rating:

5.0

Thank y'all!!!😁

Rating:

5.0

Outstanding customer service..

Rating:

4.0

good job

Rating:

5.0

Excellent fast service as usual.

Rating:

5.0

Everyone is always so friendly at this location!

Rating:

5.0

Quick and easy to get.

Rating:

5.0

I’ve never had any issues and the staff was very helpful.

Rating:

5.0

The facility is well maintained and well run with a staff that is always ready to answer questions and to help.

Rating:

5.0

Truly couldn’t have been nicer

Rating:

5.0

Useful

Rating:

3.0

Our key card to the storage never worked. Eventually we were given a pin code and had free access to our belongings. We only used the storage for 1 month.

Rating:

5.0

Very nice and professional.

Rating:

5.0

Wonderful experience as my first time ever renting a storage unit for any period of time and I had to do it on last minute due to a sudden move out. Easy to reserve& convenient hours of accessibility

Rating:

5.0

Everything went great! Thanks!

Rating:

5.0

The staff was very knowledgeable and helpful and went above and beyond too make my move great Thanks uhaul of denton.

Rating:

4.0

Great storage, I'll use them again. My only complaint is they don't let you rent for less then a month at a time. So I had to pay for a full month, for my 10-days over, because they don't pro-rate.

Rating:

4.0

Would recommend

Rating:

5.0

Great Service

Rating:

4.0

Need to make sure when someone says they want their payment auto drafted that it’s actually auto drafted. ESP when the first payment was cash and the card was on file for auto draft.

Rating:

5.0

Can’t complain. Everything was great.

Rating:

5.0

The move out was simple and easy.

Rating:

4.0

My only frustration is that I rented a Climate Controller Storage Space for Two Months and then rented a moving truck, but I was not eligible for a refund on one of my months of rent for storage.

Rating:

5.0

Very helpful and informative. Glad I switched to Uhaul

Rating:

5.0

Great great greaaat service. Friendly and helpful staff, helped me get everything I needed setup and was out of there in a U-Haul in under 30 minutes. 10/10 recommended this location.

Rating:

1.0

I was singled out because of my religion and accused of doing something with no proof and though I escalated to corporate nothing was done. My last time at a uhaul.

Rating:

5.0

First time ever needing a storage unit. Staff was helpful and the moving in/out process way easier than I expected.

Rating:

5.0

This facility was always clean and the climate controlled areas were free of bugs and dust.

Rating:

5.0

The staff was very helpful an very polite. The manager of the store was wonderfu & really helped me out. I rented a truck from them moving in an also moving out, it too was a great experieCe as well.

Rating:

5.0

I have experience with 3 other storage facilities and this is by far the cleanest and most professionally run. Thank you!

Rating:

5.0

Storage Units are clean and secure. There are free amenities like carts, bathroom, water fountain, and elevator for convenience. The staff are amazing. They will bend over backwards to help you.

Rating:

5.0

U-Haul met my needs for moving and storage.

Rating:

5.0

The- staff was pleasant and efficient,

Rating:

5.0

the staff here was nothing but nice and helpful. The only issue i have is that there is some creepy dude who sits outside the door and smokes cigs. very creepy.

Rating:

5.0

Well maintained facility.

Rating:

5.0

The facility was always so clean, I felt confident in having my belongings stored there,

Rating:

3.0

U-Haul Storage was fine the only problem I had was I moved out mid-month and I didn't get prorated or anything like that don't need to change that or I will never use you all again

Rating:

5.0

I used the self storage facility for over 10 years never had an issue or problem with the staff or the facility. Just wish they had a self storage facility near my current location

Rating:

4.0

1 thing leaves a bad taste. I just pd the storage pymt and should be getting 25 day rebate or credit for the days I didn’t use the space. I’m a 4 yr customer and deserve better than sorry and no!

Rating:

5.0

The 30-day free storage that was provided with our truck rental was incredibly helpful to us. We'll be back!

Rating:

4.0

none

Rating:

5.0

Your facility was clean and easily accessible.

Rating:

5.0

Angela and mateo were.really big helps when moving out due to the elevator wasn't working for the 2nd that day,n went out of there way to help my mom n me but Chad wasn't nice to mateo bout it

Rating:

5.0

Thank you

Rating:

4.0

We found the expense too high.

Rating:

5.0

Felt really comfortable with leaving all my items here! Friendly staff and a secure location!

Rating:

3.0

The storage unit could stay open longer, even all night, especially, for those who work.

Rating:

5.0

Everyone was always helpful and courteous!

Rating:

5.0

Both the gentlemen that were working when I arrived in Denton to unload and return the truck were extremely helpful and very professional. After a long , stressful drive they made me feel at ease.

Rating:

4.0

Facility appeared very clean with no sign of bugs.

Rating:

5.0

Great

Rating:

2.0

Entry is complicated and never worked without assistance from the office. No garbage cans or dumpsters. And the fact that I had to pay a full month’s rent when I checked out on the 5th.

Rating:

5.0

Very satisfied

Rating:

5.0

Best experience

Rating:

5.0

Very nice

Rating:

5.0

Great!

Rating:

5.0

Overall the storage facility was well clean and easy to access. If in need of storing my belongings I will definitely be back to rent a unit again.

Rating:

5.0

My items were stored for 10 months. Looked as good when we took them out as when we put them in.

Rating:

4.0

N

Rating:

1.0

Overall disappointed in the service after over 10 years as a customer

Rating:

4.0

My only complaint is that no one explained to me how I was supposed to us my card to get into the facility. The first time I tried was late at night and there was no one around to help me.

Rating:

5.0

Had a great experience! Would highly recommend storing your belongings or rent one of their vehicles.

Rating:

5.0

Clean. The carts for transporting goods to you unit were very helpful.

Rating:

5.0

Great facility. Helpful employees.

Rating:

5.0

This was a great place to keep my stuff while I was in between apartments for the summer!

Rating:

4.0

Admistration of my account via the website was clumsy. The usabiltiy of the site was not intuitive and the function to set up auto payment didn't work.

Rating:

5.0

Best storage experience I've ever had! Darrin was awesome during the move in. My unit was clean, dry and more secure than any place I've rented before. This location is extremely well managed.Thanks

Rating:

1.0

Impossible to access payments online each month. People on the office rude & do not care about their clients. I got in shock a company like U-Haul treat clients on this way after the got it, not care.

Rating:

4.0

I'm so glad that I did not lose my things. I struggled with finances and were given the opportunity to save my things. I was so Blessed.

Rating:

3.0

My average rating is because my access card rarely worked as it was intended. It became a hassle to visit the storage. Other than that, my experience was highly positive.

Rating:

3.0

The only issue, if you could call it that, is that it takes at least 10 minutes of Bitter Sweet Symphony to actually speak to someone. Every time.

Rating:

5.0

N/a

Rating:

5.0

Nice place. Would use again.