Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The online check-in process is cumbersome and I was unable to find the vehicle location; however, when I entered the store the agent brought the vehicle to the front. If the store has been closed, I am not sure I would have been able to access the vehicle.
Robert H
Rating:
5.0
Customer did not leave a comment.
WILTOM C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin I
Rating:
1.0
When I rented the car, they incorrectly marked the gas tank, charged me more for gas, and an additional fee of $30, supposedly because I didn't pay the difference in gas when I returned it.
AURA B
Rating:
2.0
When I arrived, Maria assisted me with the rental process. She asked if I wanted insurance, and I declined.
Later that day, while I was completing my tasks, I realized I needed to extend my rental by two additional hours. Upon reviewing the contract, I noticed that "safe move" insurance had been added without my consent.
When I returned the truck, I explained the situation to Maria. She claimed she didn’t remember my refusal of the insurance and said it couldn’t be removed. Then she mentioned that the system sometimes has glitches, offering multiple excuses.
I remained resolute, knowing I had clearly communicated that I did not want insurance and trusted her to verify my preference before finalizing the rental.
Eventually, she called the general manager, who instructed her to refund the original contract and create a new one. This process would temporarily hold my initial payment while removing the additional charge.
I felt fortunate to have the necessary funds available, but I couldn’t help but think about those who may not have had the financial flexibility to manage such a situation.
As a U-Haul employee, it’s vital to understand customer intentions and acknowledge when a mistake is made by the company, rather than placing the burden on the customer. It’s important to rectify errors and move forward without insisting that customers accept charges they did not agree to.
Thank you.
GERMAN R
Rating:
3.0
Customer did not leave a comment.
GARY R
Rating:
5.0
Mantenerse asi
JOSE M
Rating:
5.0
Abel and his colleague were very friendly, knowledgeable, and efficient.
VLADIMIR F
Rating:
1.0
When I picked up the van the tank was not full and the guy puts full on the paper, when I dropped it off, I put the tank full and they reported in my invoice that was not full, they added on paper more miles than the ones I actually did. In general I felt robbed, never again with that Uhaul place . You have to do everything in front of the guy at all times to avoid tge scam, Uhaul lost my trust.
Tomas D
Rating:
5.0
Good customer service
CLAUDE R
Rating:
5.0
Love the service and kindness of staff. They where very helpful. I definitely recommend this location.
ALEJANDRO T
Rating:
3.0
Customer did not leave a comment.
UBALDO M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carlos P
Rating:
5.0
Muy amables en todo sentido
FELIX G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JENNYFER G
Rating:
5.0
Muy bueno el camión y buena la atención delas personas muy satisfecho
LUIS G
Rating:
5.0
Customer did not leave a comment.
SANTIAGO Z
|
Overall Experience
Rating:
3.0
as a mechanic the truck given to me had alignment issues as well as transmission slipping the truck would hesitate to change gears also when i got my receipt after the return of the truck i was charged $120 for damages that were not done to the truck wish they were clear on what the damages were not just that but they dont specify on what happened and the truck was returned just how it was received by me only thing extra i used was the dolly which i dont think would cost $120 of i used it it is a steal and feel robbed by uhaul the staff were definatly amazing except for the reports.
ELIEZER A
Rating:
5.0
Customer did not leave a comment.
LEONEL M
Rating:
3.0
Renovar algunos vehículos, algunos ya están muy gastados y pronto comenzarán a dar problemas a los clientes
ROBERTO M
Rating:
4.0
One brake light was broken
JOHN G
Rating:
3.0
The elevator maintenance expired 6 years ago and the cart wheel is broken. The facility was clean, and the staff was great.
Jervell J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan G
|
Overall Experience
Rating:
1.0
He needs some customer care training
ROGER M
Rating:
1.0
Scammed me and then they want to pretend they can’t do anything about it. I got charged double I dropped off the truck same day I rented it I left the key in the 24/7 lockbox and they still charged me double over their own employee mistake
REINALDO M
Rating:
5.0
Customer did not leave a comment.
GABRIEL R
Rating:
5.0
Coinvent and efficient. More Bi-Lingual workers for the users that only speak English.
Joshua N
Rating:
1.0
Horrible! They charged me more than Advertised and what they disclosed at the store.
JOSE P
Rating:
5.0
Customer did not leave a comment.
ADALGELIO J
Rating:
5.0
Customer did not leave a comment.
Evelyn L
|
First Impressions
Rating:
3.0
Took way too long to pick up the trailer.
daryl v
Rating:
5.0
Lo único que me costó cruzar las cosas una camioneta está parqueada bloqueando el axeso para llevar las cosas
Jolieth L
|
Overall Experience
Rating:
1.0
I reserved the truck 8 days before the date I needed it, and I spoke with a person the day before making sure everything was ok, and he assured my rental was secure. The next morning at 7 am I went to pick up and ther was no lock box assigend to me I had to call customer service and the very nice lady helpeme, but still I had to go to 2 places before I could get my truck, this delayed my moving time 2 hours and my time was preciusbecause I was paying 2 guys to help me I had to pay each 2 additional hours work.
VIVIANA T
Rating:
1.0
Poor customer service, Manager sad I’m taking stupid shit. Very unprofessional, and bad language. Unexpected from U-Haul. Stay away from this place.
OLEG C
Rating:
5.0
Customer did not leave a comment.
JOSE D
Rating:
5.0
Customer did not leave a comment.
YAKI Z
Rating:
5.0
5x8 trailer I rented was in excellent condition. Even had new tires. Staff of employees were also very helpful.
CORNELL T
Rating:
5.0
Exelente trato de parte del peronal, amables y muy bien entrenados para que el proceso de rents de stores o de vehiculos de carga sea lo mas rapido y sencillo sin descuidar la calidad de sus servicios
ANGEL D
Rating:
4.0
Customer did not leave a comment.
JULIE N
Rating:
5.0
Very good customer & communication skills.
Enrique M
|
First Impressions
Rating:
5.0
Easy to access facility and clean units.
Cornell T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JOHN G
Rating:
5.0
Google map route to the location is always screwed up, not your fault but maybe you can get them to fix it.
JAY P
Rating:
5.0
Customer did not leave a comment.
CASSANDRE C
|
Overall Experience
Rating:
1.0
I had a pleasant experience looking forward to using your services again.
rowland r
|
Overall Experience
Rating:
5.0
Excellent, customers service
marie a
Rating:
1.0
Over charged me. Horrible service. Lack of communication. The wurst.
EDGAR B
Rating:
5.0
Excellent details and information provided to me during the online acquisition of my storage unit. Subsequent emails confirmed the information given by the website.
Cornell T
|
Online Move In
Rating:
4.0
I think the car needs back up camera! Otherwise, it was excellent
JOHNSON L
Rating:
5.0
Customer did not leave a comment.
ARMANDO D
Rating:
5.0
Customer did not leave a comment.
NALYN C
Rating:
5.0
Service was very professional and considerate. Will return
Grisel S
Rating:
3.0
Things happen. The vehicle we rented with an Arizona plate provided free in-flight beverage ☕️ as the roof leaked and we had to hold a cu to catch the water a there was a down pour in Miami, FL.
Brian B
Rating:
5.0
Everything went all right, the truck is very reliable and well maintained. The team of employees are very kind and well trained.
CLAUDIO D
Rating:
1.0
Customer service was terrible. They charged me for some type of coverage when I declined it. And the trailer smelled like wet dog. Never going back to this location.
MICHAEL G
Rating:
4.0
Wish there were a way to better monitor or improve pest control within the units. Outside of that the property is well maintained for the most part
Michele F
|
Overall Experience
Rating:
5.0
Nothing
ENRIQUE M
Rating:
5.0
Tengo una queja con la persona que estaba el dia 15 de agosto a la hora 2:30 referente a su mal trato diciéndome q si le eche gasolina al carro y mi extraño porque es mi deber entregarle su camión tal lo recibí mejor ella debería decirle al cliente buenas tardes como le fue el servicio con la renta y no fue así.......luego me dice que tengo que doblar las fundas y mi respuesta fue si las utilice q se me cobre los 5 $ y de vez en el momento de mi renta no se me notificó sobre doblar fundas y de vez la persona mujer me dice lee q esta escrito y me deja hablando solo sintiendo yo una falta de educación y profesionalidad a la final le digo q me muestre la parte donde lo dice q yo quería tirar fotos y ahi me contesta nose donde esta tira la foto y ya con mal actitud gracias
WILSON P
Rating:
5.0
Customer did not leave a comment.
KAYLA F
Rating:
5.0
Great location, great customer sercive.
Gabriel V
Rating:
5.0
Customer did not leave a comment.
JHONNY M
Rating:
3.0
The road towards the pick up location was not good. Apart from that, everything was smooth.
Anzaman H
Rating:
5.0
Customer did not leave a comment.
SORAYA R
Rating:
4.0
Muchas gracias por el trato al cliente de Keven, Maria y Dayme muy profesionales y muy atentos.
JORGE L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ivan G
Rating:
5.0
Customer did not leave a comment.
Darwing G
Rating:
5.0
Customer did not leave a comment.
MAYLIN P
Rating:
5.0
Todo excelente
JUAN G
Rating:
5.0
Customer did not leave a comment.
JOSE B
Rating:
5.0
All very nice
EDDY J
Rating:
3.0
The road around the location is badly in need of repair. Not Uhauls fault but make it harder to get in to this spot
David R
Rating:
1.0
The poor rating is solely based on my experience during the return of the vehicle. I rented the vehicle the day before around 4 pm. I clearly stated that I would be using the vehicle for about 8 hours. I was told that I had to return it in the morning because the location closes at 7:00 or 8:00 pm. I told him that I should be back before 12:00 pm the next day even though I was paying for a full 24 hours. I asked if I could leave my car there and the salesperson said yes. I purchased two 50 feet nylon ropes and was told if I did not use them I could return them and be refunded. The salesperson who rented the vehicle was effective, efficient, and entirely professional. The two Uhaul employees who were present when I dropped of the vehicle were not attentive, dismissive, and simply not professional.
I received a phone call a few minutes prior to 12 pm on the day that I was supposed to return the truck even though I only had the truck for about 20 hours. I told them that I was putting gas in and would be there in ten minutes. When I arrived at the Uhaul office one of the employees seemed to have been completing a transaction with another customer and the other employee was sitting and 100% attentive to his cell phone (checking messages or playing a game); he may have looked up once. I don't know if this is consistent with Uhaul's standards. I was eventually attended to by the other employee. I immediately told him that I was returning the two 50 feet nylon ropes that I purchased but did not use. He took the ropes and informed me that he could only accept one of them because the other was used. I asked why. His response was because a piece of the plastic covering was missing. My response was that its obvious that I did not use it because it is perfectly configured exactly like the other one. Additionally, I stated that the portion of the plastic that was off could have been given to me like that.
The employee who was previously busy on his phone eventually walked outside with me to inspect the vehicle. Immediately when I stepped outside I noticed that the liftgate on the truck was open and the hand truck was not inside. I immediately asked him if one of the other employees opened the liftgate and removed the hand truck, he said that he did not know. I had to pass the back of the truck before entering the office, so it is highly unlikely that I would not have noticed that I had driven the truck with the liftgate open. He then went on to check the gas and return without communicating anything to me. I asked him again to find out if another employee opened to truck and removed the hand truck.
When we returned inside, he asked the other employee if he had gone outside and removed the hand truck. I was confused by this because we were all in the office together and nobody had gone outside before we did. However, this confirmed that this employee was busy on his phone and totally not paying attention. I found it hard to believe that I drove there, which was about 3/4 of a mile from the gas station (where the lift gate was securely closed) with an open lift gate. Assuming that someone stole the hand truck after I parked at the property, I asked if they had video of the outside. He looked at his computer and eventually showed me a picture or video of a truck with an open lift gate. I did tell them that the western approach to the facility was an unpaved rocky road and the lift gate may have opened there and the hand truck could have slid out (I did not believe this but it seemed plausible). I then went outside to see if the hand truck had dropped out on the rocky road; I did not see it. They told me that I would not be charged for the hand truck. I said thank you and waited for my receipt. They informed me that it would be emailed. I asked them to close the contract out and give me the receipt before I left. it took a few minutes but I eventually got the receipt. They initially told me that it was emailed to the address on file. Their printer was out of paper and they had to retrieve some from upstairs.
When I reviewed the receipt, I immediately realized that I had been charged for two days of rental. This was a problem because I had the truck for less that one day (less than 24 hours). I was also charged $18.00 for gas when I thought I had brought the truck back with sufficient gas. This was never explained to me because I would have returned to the gas station to put in the additional gas instead of paying a premium for it. The employee said that was a system error but he would remove the charge for the second day. I was wondering if he was going to refund the money to my debit card and then charge it again. He never explained this and then proceeded with the refund. He then told me that I would now have to pay for the hand truck. I was not happy with this decision but I was in a difficult situation to mount any objection. I did ask the employee if the picture that I saw on his computer was me approaching with the truck or was it after I had already parked the truck. He stated that it was with me approaching and the lift gate was already open.
As I suspected the charge was refunded to my debit card and then my debit card was charged again. Once again there was no explanation of communication because I would have preferred for the money to be refunded and for me to pay with a credit card instead. However, since the refund had happened and the new charge, with $120.00 for the hand truck, was already on the debit card I inquired about how long would it take for the refunded amount to be returned to my debit card. The employee stated that it usually takes a few minutes or at most a few hours to be returned. I simply had zero confidence in his answer because I had experienced this before. Another employee eventually showed up to help him, I then asked her the question about the refund and she said it was up to my bank when I would see the funds returned to my account. I then told the employee who had given me incorrect information it would have been better for him to say that he did not know and then ask somebody else.
I have rented with Uhaul on multiple ocassions over the years. My daughter (Alexandria Major) recently rented a truck and a hitch in Norfolk Virginia and we drove all the way to Miami and actually returned the truck at this current location; this experience was pleasant on both ends. My son recently had to move from Charleston SC to Norfolk VA and we rented a truck from Enterprise. This was also a very pleasant experience.
Needless to say that I am deeply disappointed in the service that I received upon returning the vehicle. The lack of professionalism and concern was nothing like I had experienced before. My wife and I will be relocating out of the state of Florida next year and based on the service that I received makes it certain we will explore other options to help us with our move. I look forward to a follow up to this comment.
Thank you.
KELSEY M
Rating:
5.0
Storage was clean and staff was friendly
Nathaly A
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JAIME A
Rating:
4.0
Customer did not leave a comment.
JULIO F
Rating:
5.0
Customer did not leave a comment.
MARIO S
Rating:
5.0
Congratulation, very good attentión AND very good pressure.
jorge g
Rating:
5.0
Customer did not leave a comment.
HOWARD G
Rating:
5.0
Customer did not leave a comment.
CARLOS Q
Rating:
5.0
Exelente
ONELIO C
Rating:
3.0
Not U-HAUL's fault but the streets around the location are not ideal as there are alot of potholes and screws on the floor but the staff was very helpful
ALLAN B
Rating:
5.0
No tengo suficientes palabras para agradecer al equipo de mudanza. Fueron profesionales, trabajadores y muy amables durante todo el proceso. No solo manejaron todo con cuidado y eficiencia, sino que además se quedaron más tiempo del acordado para asegurarse de que el trabajo quedara completamente hecho. Ese nivel de compromiso y dedicación no se ve todos los días. ¡Personas realmente increíbles, gracias por hacer que un día estresante fuera mucho más llevadero!
I can't say enough great things about my moving team. They were professional, hardworking, and incredibly friendly throughout the entire process. Not only did they handle everything with care and efficiency, but they also went above and beyond by staying past our agreed time to make sure the job was fully done. That level of commitment and dedication is rare to find. Truly amazing people, thank you for making a stressful day so much smoother!
Julio S
Rating:
4.0
Customer did not leave a comment.
JULIO F
Rating:
5.0
Customer did not leave a comment.
Paula O
|
Overall Experience
Rating:
5.0
Excellent service. Have rented from this location twice now and the service is spot on. Thanks.
CHRISTOPHER V
Rating:
5.0
Customer did not leave a comment.
JORGE U
Rating:
5.0
Customer did not leave a comment.
JUAN J
Rating:
4.0
Customer did not leave a comment.
Isabell S
|
Overall Experience
Rating:
5.0
exelente atención
JESUS V
Rating:
5.0
Good AC control, Clean and safe!
Oscar S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Josefina D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Osvaldo M
|
First Impressions
Rating:
4.0
El camión estaba bastante limpio, sin embargo los cepillos del limpiaparabrisas estaba en malas condiciones, necesitan ser cambiados.
ASDRUBAL L
Rating:
5.0
Los felicito por esos baños limpios y siempre accesibles.
JORGE L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PEDRO G
Rating:
5.0
Customer did not leave a comment.
Jorge S
Rating:
5.0
Customer did not leave a comment.
OSCAR G
Rating:
5.0
Customer did not leave a comment.
optima r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLOS R
Rating:
5.0
Perfect
ANETTE S
Rating:
5.0
Customer did not leave a comment.
LUIS S
Rating:
4.0
I rented a dolly and when I went to pick it up it wasn't there, I had to buy something similar and they gave me a discount. I recommend them, but call first and check that they have everything.
AURA B
Rating:
5.0
María the customer representative always very attentive and kind
ALEXANDER M
Rating:
2.0
El aire acondicionado no enfría muy bien, para entregar el camión yo le puse gasolina y lo dejé como me lo habían entregado y luego ellos me cargaron $15 más porque dicen que no estaban en el nivel correcto porque tienen un jueguito de 3/4 de tanque por qué no entregan el carro Full para que se los devuelvan Full me imagino que esto se lo hacen a todo el mundo tuve muy mala experiencia
JORGE R
Rating:
5.0
El trato y servicio fue excelente
EDUARDO A
Rating:
5.0
Customer did not leave a comment.
JOAQUIN L
|
First Impressions
Rating:
5.0
The u haul location worker was very friendly and kind explaining the whole process.
RAUL A
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
|
First Impressions
Rating:
5.0
María, the Uhaul representative is always very attentive and kind. Always provide an outstanding customer service.
ALEXANDER M
Rating:
5.0
Excellent customer service and timely check in and out. Truck was in Excellent condition
Frank H
Rating:
5.0
Mantener el excelente trato que recibí de parte de María y el chico que me entregó el camión, todo fue rápido, claro y agradable, mil felicitaciones.
ELOY V
Rating:
5.0
Customer did not leave a comment.
NESLY G
Rating:
5.0
The are fast and professional.
PEDRO B
Rating:
5.0
Excelente servicio
WILFREDO M
Rating:
5.0
There is not safe parking for customers
CESAR L
Rating:
5.0
Customer did not leave a comment.
EDGAR B
Rating:
5.0
Customer did not leave a comment.
DIEGO S
Rating:
5.0
Amazing customer service took care of all my needs this place is amazing. You have Maria who is there and has a great attitude and makes this a great experience.
JAMES H
Rating:
3.0
The old truck was not clean at all and they were out stocked on blankets even after we purchased 2 docents which made us moved with out it. But the lady named Dayme A who take of my order was very nice and cooperative I give 5 stars to her, thank you .very much
CRISTOBAL B
Rating:
1.0
Have Maria removed as a associate she was unhelpful with my reservation and didn't want to do anything to resolve the problem, cause Me to call uhaul 5 times and traffic dept. Instead.
ALEXANDER R
Rating:
5.0
Customer did not leave a comment.
Maria L
|
Online Move In
Rating:
5.0
Buen servicio, excelente trato , rapidez y calidad 👌 ,mejores precios. Super
NORLY F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michele F
|
First Impressions
Rating:
5.0
I appreciate the helpful nature of the staff. Especially when it came to parking the truck. Thank you so much!
Joshua B
|
First Impressions
Rating:
5.0
Excelente
Carlos P
|
Overall Experience
Rating:
1.0
I was given an upstairs unit. The elevator was consistently broken which required me to make many sweaty, dangerous trips up and down the stairs. Lots of excuses from the staff and lots of extra work on my part. Fortunately, i am able bodied and not infirm or elderly with small children in tow. I submitted a complaint to corporate and seek compensation for my continued inconvenience.
Natalie F
|
Overall Experience
Rating:
5.0
Great service.
MANUEL A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daylis P
|
Overall Experience
Rating:
5.0
Excelente lugar. La señorita Maria hizo todo lo posible en que me sintiera en casa.
Muchas gracias
GINO C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yaimee P
|
Online Move In
Rating:
5.0
thank you very much for your services
Carolina O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gabriel t
|
Overall Experience
Rating:
5.0
Entrance storage building is directly in from of a parking spot. This makes it difficult to load things into the unit
Brayan G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Victor G
|
Overall Experience
Rating:
5.0
Perfect from start to finish.
Darryl H
|
Overall Experience
Rating:
5.0
The manager was very nice and the staff member who handled my rental was very knowledgeable and a pleasant person to speak with.
Frank O
|
First Impressions
Rating:
2.0
Multiple issues with staff and unit. Issues with access hours as well.
JASON K
|
Overall Experience
Rating:
5.0
Amir and his team were very professional, polite, and informative. They literally made my moving experience stress-free! I would gladly recommend this U-Haul location to anyone seeking a pleasant experience regarding information on U-Haul’s many moving options and services.
Anita L
|
Overall Experience
Rating:
3.0
Online advertisement should be honored in store if there is a discrepancy. Other than that the service was good.
Hannah H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MIKYRA G
|
Overall Experience
Rating:
5.0
No other comments
GARY Z
|
Overall Experience
Rating:
1.0
Lo peor!! La mayoría de mis cosas se dañaron!! Y nadie responde!
MABBY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICTOR B
|
First Impressions
Rating:
4.0
I had no trouble with the storage unit. My problem was with the cargo van I rented from U Haul for my son. The first day he had it, it wouldn't start. He missed his first day of work. Then it broke down 3 more times after that, leaving him stranded. I hope to receive compensation for all our troubles. Road side assistance and " traffic" and customer service were called many times. Jane Boone 24107769 Merry Christmas
LUIS R
|
First Impressions
Rating:
5.0
Facility and staff were very friendly all around. Would use again and again.
Roberto R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janelle M
|
First Impressions
Rating:
5.0
great staff. clean units
JASON K
|
First Impressions
Rating:
3.0
The real bad thing about this storage place is that you can’t never get in the building with your code. We have talked to the front office and they would say that’s how that facility is. We changed the code and reset it a few times and nothing …so we had to go through the door in the back ans walk to the main door and open it from inside so it’s really not even secure because that door in the back was always open and you didn't need a code. I was getting frustrating.
Linda B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sergio C
|
Overall Experience
Rating:
5.0
Yes
braulio f
|
First Impressions
Rating:
5.0
Andres was a true professional
Emilio V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alisha L
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Mark H
|
Overall Experience
Rating:
1.0
Terrible all around. Even more the fact that I checked out in January yet you still trying to bill me. Now it saids I moved out 4/19/2023. I will never use this location again
James M
|
Overall Experience
Rating:
2.0
Still hadn't received my credit card credit for canceled same day for showing me a locker with a lock on it.
Markham D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aaron D
|
Online Move In
Rating:
5.0
Great customer service by Carolina
Alejandra S
|
Overall Experience
Rating:
5.0
Kate, Haimaa, Pablo: Great assets for U haul
Abhishek S
|
Overall Experience
Rating:
5.0
I had the pleasure to be helped by Carolina and it was great. Best customer service I’ve had.
Alejandra S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lanoris P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
natalie z
|
Overall Experience
Rating:
5.0
Quiero seguir por muchos más años trabajando de la mano con Uhaul, son parte indispensable de mi negocio, gracias por permitirme estar con uds, todos estos años.
Aceite O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID M
|
First Impressions
Rating:
5.0
The staff was pleasant and the facility was clean.
Michelle R
|
Overall Experience
Rating:
5.0
The GM in that location and all the regular staff are very professional and friendly
Kerline L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sonjia S
|
Overall Experience
Rating:
5.0
This guys are simply the Best hand down.
Highly recommended.
SERGIO L
|
First Impressions
Rating:
5.0
Excelente todo
Aceite O
|
First Impressions
Rating:
1.0
Horrible experience, was a customer for 6 years and the owner just kicks us out without warning due to a door triggering an alarm that we didn’t know about or get a warning. Floor would get flooded with water and nothing is safe in the units for that very reason, staff is not friendly at all and very disrespectful. Will never return here
Javier S
|
Overall Experience
Rating:
5.0
Excelente atención
Luis R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WJoe H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angel B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
SMA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TOMAS L
|
Overall Experience
Rating:
5.0
Excellent customer service
Cudlo for the manager Maritza Martínez and great staff member
Nidia Y
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
alberto s
|
Overall Experience
Rating:
5.0
Conseguí un personal muy atento y diligente muy contenta con la atención y familiaridad , gracias
Clemencia R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Menissa M
|
First Impressions
Rating:
5.0
Me Issa and her team were awesome!!!!! I’ll be back for sure!!
Pedro V
|
Overall Experience
Rating:
3.0
The trailer parked in front of the door way is a accident waiting to happen. Huge safety issue. The place is so small that it tight to move around in the facility parking area.
The young lady in the office was very pleasant. That was such a plus.
Nicole C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Maria G
|
Overall Experience
Rating:
4.0
Estoy muy agradecido por su amable atencion,y su excelente servicio,,( Gracias)!!
jose r
|
First Impressions
Rating:
5.0
La manager es muy servicial y amable.
Candido R
|
First Impressions
Rating:
5.0
Thank you the last year has been a great experience
Zoila P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maria G
|
First Impressions
Rating:
1.0
BEWARE of the manager at this propety, a filthy corrupt woman named menissa who tampers with storage customer privileges, by locking them out of their units at her convenience to save herself extra work. She also illegally modifies their access without notice locking them in the property without a chance to get out. She makes their access SHORTER than the 5am to 10pm company hours, without motive, at any time. If you value your money and time, avoid this company altogether.
Mauricio R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leticia c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JIM R
|
Overall Experience
Rating:
5.0
Thanks for the great service
Teresa F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ania G
|
First Impressions
Rating:
2.0
I had a very unpleasant experience with your new manager, a extremely aggressive woman, with customer service skills. I had worked with this facility for years, very convenient for me because it’s near my office. But since you have this new woman as manager, it’s nothing but problems with he. I need to infirm you that she changed my storage unit, without any authorization to my daughter name, she denied me a promotional service I received from one of the office girl, I went to the office to ask her the reason of all this. She screamed at me that U-Haul is loading money do to these promotions, 3 weeks after I received such promotion from the office, but not only that the woman told me to take my stuff somewhere else, that I will do her a favor
I can go one and one. But my question is, I don’t understand how a Company like U-Haul can have a person working at his facility with this actitud and with no customer service skill impolite vulgar and completely abrasive
ROSELYN V
|
Overall Experience
Rating:
5.0
Servicio muy bueno y rapido.
Carlos M
|
First Impressions
Rating:
1.0
Estimados Señores de U-Hail,
Con esta nota les quiero comunicar mi gran desagrado con la nueva administradora “gerente” a cargo de esta localidad Dolphine Center 10895 NW 21st St, Miami, FL 33172
.Esta mujer es agresiva mal educada sin respeto al cliente, no entiendo como una empresa como U-Haul puede tener una persona de tan mala educación a cargo de sus instilaciones. Esta mujer cambió el deposito “storage” a nombre de mi hijo y mi persona, a nombre de mi hija Fedra Florez sin ningún autorización previa, aparta de denegar me un depósito que la empleado Amanda me ofreció bajo una promoción, cuando alquilas un camión de mudanza, el primer mes de almacenaje es gratis. Esta mujer me faltó el respeto cuando yo le pregunté sobre estos 2 cosas, pidiendo me que mejor yo lleve mis cosas de ahí, que yo le hacía un favor en retirarme. Mi compañía ha rentado por años camiones de esta localidad, siempre habernos encontrado con gente profesional como el Sr Willy y las jóvenes que trabajan en esta oficina. No es mi deseo tener que trabajar con esta nueva gerente, ya que ella no es una persona con cual yo me siento a gusto en seguir trabajando, mi experiencia es muy decepcionante, en esta localidad
Un cordial saludo
Roselyn Verhelst de Arenas
roselyn v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HUMBERTO V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Asiel G
|
Online Move In
Rating:
5.0
Menissa the Store Manager at your Dolphin 787072 location is absolutely an asset to your organization. She is a shinning star and her customer service orientation includes but not limited to guide, recommend, suggest, ask probing questions to determine which was the best rental space solution to my needs.
I am really happy that I selected this facility.
Thanks Menissa, for sure I will recommend your place to my friends.
Teresa F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nestor g
|
Overall Experience
Rating:
5.0
The storage rep takes care of the facility in an excellent way. Very clean and support us in every situation during our exit and vacating the unit.
Thanks very much,
Juan S
|
Overall Experience
Rating:
2.0
I called and called to try to explain my troubles and no one picked up the phone, no one helped me. Now I owe $400+ and all my belongs have been sold. I am dissatisfied with the customer service.
katherine v
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUAN A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dina i
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
8 L
|
Overall Experience
Rating:
3.0
Cleaning can be better both in the storage and specially in the truck rentals.
ANAIS G
|
Overall Experience
Rating:
5.0
Willi, the GM provided excellent service.
JOY T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Craig W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark S
|
Overall Experience
Rating:
5.0
The guy costume service was very nice, super helpful, thank you
Solange B
|
Overall Experience
Rating:
5.0
Excelente trato ,todo limpio y muy amable,,se lo aconsejaría a demás clientes ,,,muchas gracias
ADOLFO P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wilmer F
|
First Impressions
Rating:
5.0
Uhaul is the most convenient place to storage every person's goods.
Humberto V
|
First Impressions
Rating:
5.0
Willie the GM and Karla the storage manager both went the extra mile to take good care of my needs .
Amazing crew !Kudos to U-haul Company of Miami for having the right personnel on deck .
Marco T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roger C
|
Online Move In
Rating:
5.0
The manager is an excellent person.
Humberto V
|
Overall Experience
Rating:
5.0
Thanks, Willie for attending to us and hooking it up with those donated boxes I desperately needed.
Chris B
|
Overall Experience
Rating:
5.0
Willie was very personable and with a high level of costumer service!!
The same thing happened with the rest of the employees!!
Thank you!!
WILLIAMS H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Raulbel V
|
First Impressions
Rating:
4.0
Service very good thanks.
Felix S
|
First Impressions
Rating:
5.0
Staff very friendly and helpful.
Rajenrdra P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rajenrdra P
|
First Impressions
Rating:
4.0
Bathroom never had toilet paper or paper towels
laura r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
fabricio r
|
Overall Experience
Rating:
5.0
Im happy
mauro o
|
Overall Experience
Rating:
5.0
EL MEJOR STORAGE QUE TUVE, LO RECOMIENDO 100%
Anderson P
|
Overall Experience
Rating:
4.0
Great
Abhishek S
|
First Impressions
Rating:
5.0
Great facility, awesome staff, and Jean (the manager) is the best. Many times he went above and beyond to help us.
CESAR G
|
Overall Experience
Rating:
5.0
Awesome personnel, attentive and knowledgeable. Location is super convenient.
ARIEL N
|
Overall Experience
Rating:
5.0
It was excellent
Mohammad k
|
First Impressions
Rating:
1.0
Entregue el storage y me están cobrando
hector h
|
Overall Experience
Rating:
4.0
Great facility, very clean, staff was very helpful. Only negative experience was elevator was out on one visit
James D
|
Overall Experience
Rating:
5.0
Will rent another unit whenever needed, very satisfied.
FERNANDO N
|
Overall Experience
Rating:
4.0
Clean and well maintained .
LUIS G
|
Overall Experience
Rating:
1.0
I need to talk to somebody higher authority
NYMUL C
|
Overall Experience
Rating:
3.0
Uhaul charge my account twice..left me stranded and overdraft...
Marilyn R
|
Overall Experience
Rating:
4.0
ONLY NEEDED THEM FOR A SHORT TIME, BUT SERVICE WAS GREAT AND STAFF WAS VERY PLEASANT TO WORK WITH.
Maria H
|
Overall Experience
Rating:
5.0
Great experience overall!
HERNANDO G
|
Overall Experience
Rating:
4.0
All good thanks
Marcos P
|
Overall Experience
Rating:
5.0
No comment but I like to say thank you!
Hermes R
|
Overall Experience
Rating:
5.0
You guys was awesome but I couldn't rent the U-Haul because it wasn't enough space but other than that you guys did a good job
Silvio M
|
Reservation
Rating:
4.0
Only problem: No personnel in the location available for assistance in moving things to the storage facility.
IVELESSE R
|
Reservation
Rating:
5.0
very helpful
Mercedes D
|
Reservation
Rating:
5.0
N/A
Sasha L
|
Overall Experience
Rating:
3.0
Cramped. Did not like that we paid for a month, moved out before our time was up and didn’t receive a proration.
