Customer Reviews for U-Haul Moving & Storage of Downtown Chandler

Rating:

5.0

The staff were super friendly very respectful and service was super fast. The young man that took the u-haul back in explained everything to me and explained about the payment and all and I was gone in less than ten minutes. When I rented it I was only there maybe twenty minutes would absolutely recommend this location to anyone looking to rent a u-haul.

Rating:

5.0

Rent trailer hitches, rather than have to purchase

Rating:

3.0

I made a reservation for a 5'x 8' trailer two days before pickup and when I showed up at my reservation time only to find that the trailer was not there. I was told that someone had not returned the trailer and I'd have to go to another location to pickup the trailer, luckily I wasn't on a tight time frame.

Rating:

5.0

Quick and easy. Helpful and friendly staff

Rating:

3.0

Windshield was dirty, passenger door whistled loud with windows up.

Rating:

5.0

Customer service is very good and the employees are very helpful and kind

Rating:

4.0

Online checkout is so helpful

Rating:

5.0

Trailer only had tie downs on one side

Rating:

5.0

My blinkers didn't work on the trailer. They popped the hood and changed the spark plug. It worked. Super fast and easy and they went above and beyond. I will be back.

Rating:

1.0

I'll never use Uhaul again. You've lost my business for good.

Rating:

5.0

You guys are awesome

Rating:

1.0

All items ARE WATERED DAMAGE

Rating:

4.0

The 5x8 trailer was very dirty outside - walls inside were dirty as well - floor was clean - seems that the techs I have picked up my last 2 trailers from do a minimum on the chain set up

Rating:

5.0

Good friendly 1st experience, Felt like there was some caring employees helping me.

Rating:

5.0

Very helpful

Rating:

4.0

The truck I ordered had a ramp. The truck I received didn't - which creates a challenge when you're 73 with a temperamental knee. I checked in online to save time but spent almost 45 minutes at the front counter going over forms. Only one person working with a very long line of people. Not happy.

Rating:

5.0

Excellent equipment and customer service very efficient great job!

Rating:

5.0

Very easy to deal with and the rate is amazing. Thank you I haul

Rating:

5.0

Staff was friendly and helpful. Truck ran great. In and out quickly and easily. Thank you

Rating:

5.0

The rental experience was great as usual but the exterior of the Cargo van was INCREDIBLY dirty, which I ended up doing a simple cleaning after an hour of use primarily because the grime would transfer to me upon entry/exit(was rented for business deliveries). With that being said, this is still a great place to rent from though!

Rating:

5.0

Nothing stay the same...great service!

Rating:

1.0

After renting truck and taking it home, we spend hours packing it. When we finally finished, exhausted, we went to bed. (we worked till after midnight. When we got up, we planned our strategy of driving to the location to unload. Unfortunately, when we started up the truck, the oil lamp was on. From experience, I knew it is not wise to drive unless we knew what was going on. Having a time constraint, we oped to just unload everything and return the truck. I was upset upon taking it back, we were told we still had to pay tor renting it. We drove 3 miles to our house and 3 miles back, spent hours working on loading and unloading, achieved NOTHING, and were told they would only take off $20. If we had called roadside assistance, we would not have finished in the time constraint we had. I am very disappointed in the result.

Rating:

5.0

Brian the manager great customer service

Rating:

5.0

The units are odd like a truck with no wheels. But good so has granny attic to store breakables nicely

Rating:

4.0

Es un muy buen servicio pero me tomo mucho tiempo para comunicarme con un representante por teléfono llamé tres ocasiones y espere por más de 30 minutos cada vez

Rating:

4.0

A very long wait

Rating:

5.0

Great service. Checkin was quick and we were done with in a few minutes.

Rating:

5.0

Nice

Rating:

5.0

I go out of the way to rent from this location. The equipment is always in good working order and the customer service is exceptional!

Rating:

5.0

Clean and sanitize the vehicles inside

Rating:

5.0

Not much, the crew at this location works hard and fast. The only thing I can think of is to add more staff so phone calls are answered faster. I was on hold for over 20 minutes.

Rating:

5.0

Don was fantastic!

Rating:

4.0

In my opinion the cost monthly is a little higher than i had originally planned to spend...especially when you factor there's no climate control in the unit..it doesn't even have a light! But the location is perfect and 24 hr access is hard to find.

Rating:

5.0

Awesome service from Manny and Logan.

Rating:

5.0

My most preferred option with moving anytime

Rating:

4.0

Customer service was engaging, professional and very good.

Rating:

5.0

Make sure there is enough cash to give to your customers when they return a truck rental, so that they don't have to receive a lot of coins for their change back.

Rating:

5.0

Everyone was great

Rating:

2.0

The staff at drop off were great. The location was not too nice.

Rating:

5.0

Great customer service, great experience, will recommend UHaul and all the great services you offer!!! Loved the boxes and tape and appreciate the buy back of unused items. THANKS for helping to make my move stress free!!!!

Rating:

3.0

The trailer was pretty banged up. Dents on both wheel covers. the wire to the wheel light was cut and hanging loose from under the wheel cover. The wire harness worked when I picked up the trailer but when we checked again after packing, the right blinker was not working. Took to Uhaul and found one wire was cut. They said they couldn't fix it and suggested we go to another site and get another trailer...which meant unloading and reloading!!! I ended up fixing it myself but was appalled at the lack of effort or care by the staff.

Rating:

5.0

The prices are ridiculous from California to Arizona

Rating:

3.0

We dropped off an auto transport to this location after hours which was convenient for location.

Rating:

1.0

I will not ever ever recommend this u-haul location to anyone. I will recommend corporate to go down there and retrain the employees that need to take care of the u-haul situation because the employee at Ace Hardware that controlled the u-haul part of it was absolutely rude he used vulgar language he said that I was quite fucking disgusting "I will not ever ever recommend this u-haul location to anyone. I will recommend corporate to go down there and retrain the employees that need to take care of the u-haul situation because the employee at Ace Hardware that controlled the u-haul part of it was absolutely rude he used vulgar language he said that I was "quite fucking disgusting " Make me go to the gas station 2 different times when I put the gas level exactly where it was when I rented the u-haul. The lady did not tell me to take pictures of the u-haul when I rented it Never seen you use it it worked very well for when I had to move things for the next 2 days but when it came down to bring it back they all just stared at me in wonder if I need help I would not help me so therefore I was stranded for a little bit. Then when I was trying to find the email that was sent to me when I rented the truck the gentlemen /employee walked over to me got extremely close to me pretty much touching my shoulder with his own shoulder and proceeded to touch my phone without even asking me. There is a virus going around that is very deadly I want all of my monies refunded back to me as soon as possible. All of this is completely ridiculous that gentleman should not have touched me or my telephone cell phone and should not have cussed at me saying that the truck is "fucking disgusting" Directly to my face. He had no posture or professionalism and he needs to be recommended as well as my money being refunded back to me I believe the total was $365 it needs to be refunded back to me immediately my email is matt.mrg111@gmail.com that is where you can reach me and somebody needs to reach me from corporate as soon as possible thank you

Rating:

5.0

I left another U-Haul location because of horrific service. The south Az. Avenue store has always been lousy. This location was spectacular. I will drive the extra miles to use this store.

Rating:

3.0

I signed a contract requiring me to return the vehicle clean but the cabin of the truck had not been swept and there was trash under and behind the seats. I found all this bc my water bottle went under the seat. To ensure I wasn't charged, I cleaned from who ever rent prior to me.

Rating:

5.0

The guys in the office were so nice! They deserve credit for their help!

Rating:

4.0

After I returned the equipment I was told I would receive my receipt by email and I have still not received it.

Rating:

5.0

The staff was very helpful, knowledgeable, and friendly. I was a great experience. Thank you so much.

Rating:

2.0

They said the gas was on full and it was slightly less than that. It probably would have only saved me 1/2 to 3/4 of a gallon of gas which is not a lot of difference in money but with theses rising gas prices it's more the principle. Also I asked for an emailed receipt and still haven't received it.

Rating:

5.0

Yes I will always use UHAUL storeage all the time and refer then to friends and family. Thanks.

Rating:

1.0

Let me begin by saying I have used this facility's services in the past and was very pleased. Not so when I returned the Cargo Van today. 1. it took more than 40 minutes for someone to wait on me with only one other customer there. 2. Manuel Bojorquez then asked me if I wanted to go get gasoline and I responded that I did not have time and when I asked how much gas he was charging me for he said a full tank. I told him the tank had just under 1/2 tank when I rented it and he told me I should have taken a picture of it because he was going to charge me to fill the tank. 3. Mr. Bojorquez was very argumentative all along and then charged me $23.38 for 5.5 gallons. I then questioned how driving 44 miles took 5.5 gallons and he again told me I should have taken a photo. 4. If you look at my Contract #89227150 it clearly shows the tank had just under 1/2 tank of gas when I picked it up but Mr. Bojorquez would rather rip me off than look at that. 5. There is a Budget Truck Rental across the street from them and that is where where I will in the future.

Rating:

5.0

You guys are ridiculous with all your fees. 99 cents a mile is also ridiculous. Front desk lady was cool, but go through a different company that doesn't charge you for every little thing. Way over priced.

Rating:

5.0

I received excellent service. Thank you.

Rating:

4.0

N/A

Rating:

5.0

Shawn was awesome. Went out of his way to get me set up with a storage unit

Rating:

5.0

Great staff!

Rating:

5.0

Manny helped me and was great! Friendly and very considerate. He was also respectful and even thanked me for my service in the military.

Rating:

5.0

Thanks for the great service!

Rating:

4.0

I have never used a storage facility before so I have nothing to compare it to.

Rating:

5.0

When I arrived at the downtown Chandler office there was only an hour till close. The staff was outstanding. The assistant manager helped me back into a spot so my wife and I could unload. While unloading time was running out and instead of telling us to wrap things up we are closing the gentleman who check equipment in helped us unload. This type of service was great. Thank you to the entire staff at that location. When needed I will use that location again. Thank you Diana & Mike Bernard

Rating:

3.0

-Need better lighting; area of my unit was pitch black. -Need to be better descriptive online; I didn’t know that the units were actually are the back of the truck ,just laid on the ground. Having unit in a pitch black and the gate being left open due to non-operational is really creepy for me (woman) to be there by myself! So it really depends on the size unit Someone would need if I would recommend this facility and if they’re lighting has not changed on if it’s a woman that needed a unit at the facility! But overall, nice facility and yes during the day I felt safe! I would recommend facility!

Rating:

3.0

Service was good until the customer service representative took a personal phone call while we were sitting at the desk going over paperwork.

Rating:

4.0

Appreciate the help during a difficult moving time. Thank y'all. Stay well & safe.

Rating:

5.0

This is my location of choice. I always get good service.

Rating:

3.0

Really dont think I was offered the insurance and when i moved my things out the storage my daughters entire bedroom furniture was soaking wait from the leaks inside the unit. Other than that everything else was good. Staff was always pleasant and helpful

Rating:

5.0

This location very nice! However my experience with u- haul has been absolutely awful!! Your call center numbers are use less my stuff was missing for a month with no one that could get in touch. I would not use the u boxes again because of the HORRIBLE customer service. I suggest getting more bodies at your actual location and get rid of the phone so called “ customer service” people. Feel free to contact me. It’s because of the nice man Justin that works at Chandler that I decided to keep my stuff there.

Rating:

5.0

Although I had some problems at the pickup location the guys at the Chandler location made up for it was very nice and extremely helpful. Glad I choose that location. I would recommend that location

Rating:

5.0

The office personnel were very helpful. Thanks for helping me.

Rating:

2.0

We moved from out of state and had to put our stuff in storage as our new home is not ready. They are rather expensive compared to others but convenient to our new home.

Rating:

5.0

Staff was very helpful

Rating:

5.0

Very quick and I’m depth service

Rating:

5.0

Charles helped me make an informed decision about storing my belongings. He was kind & professional.

Rating:

5.0

When we arrived an employee showed no clue he understands anything about customer service or treating people; Manny B., however, provided outstanding customer service. I cannot thank Manny enough.

Rating:

1.0

My battery was stolen from my vehicle

Rating:

5.0

xxxxx

Rating:

5.0

Everything was excellent

Rating:

5.0

it was always clean and the guys were always helpful, friendly and very professional.

Rating:

5.0

Excellent ! Staff went out of their way to make sure I was happy and taken care of.

Rating:

5.0

Staff super friendly but when you call the store always transfer you to another place and not convince

Rating:

5.0

Everything was AOKAY

Rating:

4.0

Very good, courteous and helpful staff

Rating:

5.0

Thank you

Rating:

5.0

Customer service, top notch! Super friendly and helpful! Supportive to the local community! But a little scary in the evening, fences don’t have wire on the top, but weird people in units!

Rating:

4.0

Thank you for your kind help.

Rating:

5.0

Felt like going home!! Everyone was respectful and helpful. Great job!

Rating:

5.0

Very convenient

Rating:

5.0

From the moment I entered the store until I returned the vehicle, excellence throughout.

Rating:

4.0

Courteous and rapid

Rating:

5.0

Pprocess is always smooth & staff is very polite. only complaint is trying 2get someone on the phone at the actual location & the call center keeps answering & directing all my requests to the store.

Rating:

4.0

The team was very professional and confident

Rating:

5.0

The Chandler location was clean, organized, helpful and had some of the best customer service I've ever experienced- from the greeting at the desk to getting help at storage unit- they were AMAZING!!

Rating:

5.0

Great customer service

Rating:

5.0

UBox worked great and the staff at each end was incredible. That would be Steven in Springfield IL and Justin in Chandler AZ.

Rating:

3.0

my u-box was not at the location that my confirmation email specified and it was not available when it was suppose to be

Rating:

5.0

Great experience

Rating:

1.0

The entire experience was not good. Between the poor communication and the inability to get things done in the time that was promised, it is no wonder Pod has a better rating.

Rating:

4.0

We were very happy with the staff at the Chandler location

Rating:

5.0

Your staff were great! And very helpful thank you.

Rating:

5.0

Front desk staff, especially Janelle were very helpful, prompt and knowledgeable. They took care of my issue and followed up with me afterwards with a call. Exemplary customer service.

Rating:

2.0

My shipment was delayed 4 times. No one called me to tell me the shipment would be late. I went to the branch 3 times, made multiple calls and could not get a response as to why it was late.

Rating:

5.0

Everyone was very helpful from Alaska to Arizona

Rating:

4.0

I was satisfied with this U-Haul facility.

Rating:

5.0

Working with Justin was easy yet professionally done. I will work with uhaul again very soon.

Rating:

4.0

Reasonable service.

Rating:

1.0

My belongings along with my bank information was stolen from the uhaul because someone came in paid the bill and took everything out of the van without my ID, without me being present !