Customer Reviews for U-Haul Moving & Storage of Downtown Chandler

8057 reviews

1375 N Arizona Ave   Chandler, AZ 85225
(Btwn Warner & Ray)

(480) 821-2291

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(480) 821-2291

1375 N Arizona Ave
Chandler, AZ 85225
(Btwn Warner & Ray)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Rent trailer hitches, rather than have to purchase

LAURA G. 
Rating:
4.0

Customer did not leave a comment.

KENNETH L. 
Rating:
3.0

I made a reservation for a 5'x 8' trailer two days before pickup and when I showed up at my reservation time only to find that the trailer was not there. I was told that someone had not returned the trailer and I'd have to go to another location to pickup the trailer, luckily I wasn't on a tight time frame.

Brian H. 
Rating:
5.0

Quick and easy. Helpful and friendly staff

DANIEL C. 
Rating:
1.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

TERI M. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY R. 
Rating:
3.0

Windshield was dirty, passenger door whistled loud with windows up.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT J. 
Rating:
4.0

Customer did not leave a comment.

KARMA H. 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
5.0

Customer service is very good and the employees are very helpful and kind

Damion E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
4.0

Online checkout is so helpful

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

TODD D. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS S. 
Rating:
5.0

Trailer only had tie downs on one side

ETHAN N. 
Rating:
5.0

Customer did not leave a comment.

THERESE M. 
Rating:
5.0

My blinkers didn't work on the trailer. They popped the hood and changed the spark plug. It worked. Super fast and easy and they went above and beyond. I will be back.

WHITNEY S. 
Rating:
1.0

I'll never use Uhaul again. You've lost my business for good.

JOSHUA T. 
Rating:
5.0

You guys are awesome

FRANCISCO P. 
Rating:
1.0

All items ARE WATERED DAMAGE

Karlia L. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

The 5x8 trailer was very dirty outside - walls inside were dirty as well - floor was clean - seems that the techs I have picked up my last 2 trailers from do a minimum on the chain set up

SEAN M. 
Rating:
4.0

Customer did not leave a comment.

CRAIG E. 
Rating:
5.0

Good friendly 1st experience, Felt like there was some caring employees helping me.

Garry R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEROY J. 
Rating:
5.0

Very helpful

Jessica R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

perry L. 
Rating:
4.0

The truck I ordered had a ramp. The truck I received didn't - which creates a challenge when you're 73 with a temperamental knee. I checked in online to save time but spent almost 45 minutes at the front counter going over forms. Only one person working with a very long line of people. Not happy.

Jody S. 
Rating:
5.0

Customer did not leave a comment.

TOD G. 
Rating:
3.0

Customer did not leave a comment.

Ricky M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Excellent equipment and customer service very efficient great job!

STEPHEN S. 
Rating:
5.0

Very easy to deal with and the rate is amazing. Thank you I haul

AL Y. 
Rating:
5.0

Staff was friendly and helpful. Truck ran great. In and out quickly and easily. Thank you

MICHAEL D. 
Rating:
5.0

The rental experience was great as usual but the exterior of the Cargo van was INCREDIBLY dirty, which I ended up doing a simple cleaning after an hour of use primarily because the grime would transfer to me upon entry/exit(was rented for business deliveries). With that being said, this is still a great place to rent from though!

MICHAEL C. 
Rating:
5.0

Nothing stay the same...great service!

GREGORY M. 
Rating:
1.0

After renting truck and taking it home, we spend hours packing it. When we finally finished, exhausted, we went to bed. (we worked till after midnight. When we got up, we planned our strategy of driving to the location to unload. Unfortunately, when we started up the truck, the oil lamp was on. From experience, I knew it is not wise to drive unless we knew what was going on. Having a time constraint, we oped to just unload everything and return the truck. I was upset upon taking it back, we were told we still had to pay tor renting it. We drove 3 miles to our house and 3 miles back, spent hours working on loading and unloading, achieved NOTHING, and were told they would only take off $20. If we had called roadside assistance, we would not have finished in the time constraint we had. I am very disappointed in the result.

AVA R. 
Rating:
5.0

Brian the manager great customer service

ANNETTE P. 
Rating:
5.0

The units are odd like a truck with no wheels. But good so has granny attic to store breakables nicely

Cynthia M.  |  Overall Experience 
Rating:
4.0

Es un muy buen servicio pero me tomo mucho tiempo para comunicarme con un representante por teléfono llamé tres ocasiones y espere por más de 30 minutos cada vez

Jose Q.  |  First Impressions 
Rating:
4.0

A very long wait

John D. 
Rating:
4.0

Customer did not leave a comment.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

KURT L. 
Rating:
5.0

Great service. Checkin was quick and we were done with in a few minutes.

Marla C. 
Rating:
5.0

Nice

Leslie E. 
Rating:
5.0

Customer did not leave a comment.

Fernando U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REGINA R. 
Rating:
5.0

I go out of the way to rent from this location. The equipment is always in good working order and the customer service is exceptional!

Leonard A. 
Rating:
5.0

Clean and sanitize the vehicles inside

ANITA R. 
Rating:
5.0

Not much, the crew at this location works hard and fast. The only thing I can think of is to add more staff so phone calls are answered faster. I was on hold for over 20 minutes.

Mark L. 
Rating:
5.0

Don was fantastic!

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

In my opinion the cost monthly is a little higher than i had originally planned to spend...especially when you factor there's no climate control in the unit..it doesn't even have a light! But the location is perfect and 24 hr access is hard to find.

Terra H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Awesome service from Manny and Logan.

Addison M. 
Rating:
5.0

Customer did not leave a comment.

BRYON L. 
Rating:
5.0

Customer did not leave a comment.

ALBERT B. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

Christabal U. 
Rating:
5.0

My most preferred option with moving anytime

JARED BIKERI O. 
Rating:
4.0

Customer service was engaging, professional and very good.

DAVID B. 
Rating:
5.0

Make sure there is enough cash to give to your customers when they return a truck rental, so that they don't have to receive a lot of coins for their change back.

Tonia S. 
Rating:
5.0

Customer did not leave a comment.

Gilbert L. 
Rating:
5.0

Everyone was great

JOHN V. 
Rating:
4.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
2.0

The staff at drop off were great. The location was not too nice.

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Great customer service, great experience, will recommend UHaul and all the great services you offer!!! Loved the boxes and tape and appreciate the buy back of unused items. THANKS for helping to make my move stress free!!!!

David K. 
Rating:
3.0

The trailer was pretty banged up. Dents on both wheel covers. the wire to the wheel light was cut and hanging loose from under the wheel cover. The wire harness worked when I picked up the trailer but when we checked again after packing, the right blinker was not working. Took to Uhaul and found one wire was cut. They said they couldn't fix it and suggested we go to another site and get another trailer...which meant unloading and reloading!!! I ended up fixing it myself but was appalled at the lack of effort or care by the staff.

Kim B. 
Rating:
5.0

The prices are ridiculous from California to Arizona

EUGENE M. 
Rating:
5.0

Customer did not leave a comment.

GERARDO S. 
Rating:
5.0

Customer did not leave a comment.

Zachary H. 
Rating:
5.0

Customer did not leave a comment.

Baudilio L. 
Rating:
3.0

We dropped off an auto transport to this location after hours which was convenient for location.

JULIE M. 
Rating:
5.0

Customer did not leave a comment.

TODD B. 
Rating:
1.0

I will not ever ever recommend this u-haul location to anyone. I will recommend corporate to go down there and retrain the employees that need to take care of the u-haul situation because the employee at Ace Hardware that controlled the u-haul part of it was absolutely rude he used vulgar language he said that I was quite fucking disgusting "I will not ever ever recommend this u-haul location to anyone. I will recommend corporate to go down there and retrain the employees that need to take care of the u-haul situation because the employee at Ace Hardware that controlled the u-haul part of it was absolutely rude he used vulgar language he said that I was "quite fucking disgusting " Make me go to the gas station 2 different times when I put the gas level exactly where it was when I rented the u-haul. The lady did not tell me to take pictures of the u-haul when I rented it Never seen you use it it worked very well for when I had to move things for the next 2 days but when it came down to bring it back they all just stared at me in wonder if I need help I would not help me so therefore I was stranded for a little bit. Then when I was trying to find the email that was sent to me when I rented the truck the gentlemen /employee walked over to me got extremely close to me pretty much touching my shoulder with his own shoulder and proceeded to touch my phone without even asking me. There is a virus going around that is very deadly I want all of my monies refunded back to me as soon as possible. All of this is completely ridiculous that gentleman should not have touched me or my telephone cell phone and should not have cussed at me saying that the truck is "fucking disgusting" Directly to my face. He had no posture or professionalism and he needs to be recommended as well as my money being refunded back to me I believe the total was $365 it needs to be refunded back to me immediately my email is matt.mrg111@gmail.com that is where you can reach me and somebody needs to reach me from corporate as soon as possible thank you

Matthew G. 
Rating:
5.0

I left another U-Haul location because of horrific service. The south Az. Avenue store has always been lousy. This location was spectacular. I will drive the extra miles to use this store.

JOHN V. 
Rating:
3.0

I signed a contract requiring me to return the vehicle clean but the cabin of the truck had not been swept and there was trash under and behind the seats. I found all this bc my water bottle went under the seat. To ensure I wasn't charged, I cleaned from who ever rent prior to me.

Carla W. 
Rating:
5.0

The guys in the office were so nice! They deserve credit for their help!

Ben C. 
Rating:
4.0

After I returned the equipment I was told I would receive my receipt by email and I have still not received it.

Garyn I. 
Rating:
5.0

Customer did not leave a comment.

MONICA G. 
Rating:
5.0

Customer did not leave a comment.

ERRICK T. 
Rating:
5.0

Customer did not leave a comment.

CODY JAMES K. 
Rating:
5.0

The staff was very helpful, knowledgeable, and friendly. I was a great experience. Thank you so much.

linda d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jori B. 
Rating:
5.0

Customer did not leave a comment.

Victor V. 
Rating:
2.0

They said the gas was on full and it was slightly less than that. It probably would have only saved me 1/2 to 3/4 of a gallon of gas which is not a lot of difference in money but with theses rising gas prices it's more the principle. Also I asked for an emailed receipt and still haven't received it.

BILLY C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A. 
Rating:
5.0

Customer did not leave a comment.

Marcus R. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Yes I will always use UHAUL storeage all the time and refer then to friends and family. Thanks.

Francis K.  |  Overall Experience 
Rating:
1.0

Let me begin by saying I have used this facility's services in the past and was very pleased. Not so when I returned the Cargo Van today. 1. it took more than 40 minutes for someone to wait on me with only one other customer there. 2. Manuel Bojorquez then asked me if I wanted to go get gasoline and I responded that I did not have time and when I asked how much gas he was charging me for he said a full tank. I told him the tank had just under 1/2 tank when I rented it and he told me I should have taken a picture of it because he was going to charge me to fill the tank. 3. Mr. Bojorquez was very argumentative all along and then charged me $23.38 for 5.5 gallons. I then questioned how driving 44 miles took 5.5 gallons and he again told me I should have taken a photo. 4. If you look at my Contract #89227150 it clearly shows the tank had just under 1/2 tank of gas when I picked it up but Mr. Bojorquez would rather rip me off than look at that. 5. There is a Budget Truck Rental across the street from them and that is where where I will in the future.

THOMAS C. 
Rating:
1.0

Customer did not leave a comment.

NICOLE D. 
Rating:
5.0

Customer did not leave a comment.

MARILYN M.  |  First Impressions 
Rating:
5.0

You guys are ridiculous with all your fees. 99 cents a mile is also ridiculous. Front desk lady was cool, but go through a different company that doesn't charge you for every little thing. Way over priced.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Ricardo T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMARA B. 
Rating:
5.0

I received excellent service. Thank you.

Norma B. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

N/A

Adriene F. 
Rating:
5.0

Customer did not leave a comment.

SALIFU M. 
Rating:
4.0

Customer did not leave a comment.

Theodore K. 
Rating:
5.0

The employees very friendly and knowledgeable

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

LARRY M. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Ella G.  |  First Impressions 
Rating:
5.0

Shawn was awesome. Went out of his way to get me set up with a storage unit

STEVE F.  |  First Impressions 
Rating:
5.0

Great staff!

Lyle R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnchadh S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  Overall Experience 
Rating:
5.0

Manny helped me and was great! Friendly and very considerate. He was also respectful and even thanked me for my service in the military.

Lyle R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rita C.  |  Overall Experience 
Rating:
5.0

Thanks for the great service!

ellie A.  |  Overall Experience 
Rating:
4.0

I have never used a storage facility before so I have nothing to compare it to.

charlotte l.  |  Overall Experience 
Rating:
5.0

When I arrived at the downtown Chandler office there was only an hour till close. The staff was outstanding. The assistant manager helped me back into a spot so my wife and I could unload. While unloading time was running out and instead of telling us to wrap things up we are closing the gentleman who check equipment in helped us unload. This type of service was great. Thank you to the entire staff at that location. When needed I will use that location again. Thank you Diana & Mike Bernard

Michael B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAZRUL T.  |  Overall Experience 
Rating:
3.0

-Need better lighting; area of my unit was pitch black. -Need to be better descriptive online; I didn’t know that the units were actually are the back of the truck ,just laid on the ground. Having unit in a pitch black and the gate being left open due to non-operational is really creepy for me (woman) to be there by myself! So it really depends on the size unit Someone would need if I would recommend this facility and if they’re lighting has not changed on if it’s a woman that needed a unit at the facility! But overall, nice facility and yes during the day I felt safe! I would recommend facility!

Jeanne t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cory M.  |  Overall Experience 
Rating:
3.0

Service was good until the customer service representative took a personal phone call while we were sitting at the desk going over paperwork.

Keith J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NAZRUL T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George O.  |  Overall Experience 
Rating:
4.0

Appreciate the help during a difficult moving time. Thank y'all. Stay well & safe.

jennifer m.  |  Overall Experience 
Rating:
5.0

This is my location of choice. I always get good service.

Betty E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

April B.  |  Online Move In 
Rating:
3.0

Really dont think I was offered the insurance and when i moved my things out the storage my daughters entire bedroom furniture was soaking wait from the leaks inside the unit. Other than that everything else was good. Staff was always pleasant and helpful

Michelle H.  |  Overall Experience 
Rating:
5.0

This location very nice! However my experience with u- haul has been absolutely awful!! Your call center numbers are use less my stuff was missing for a month with no one that could get in touch. I would not use the u boxes again because of the HORRIBLE customer service. I suggest getting more bodies at your actual location and get rid of the phone so called “ customer service” people. Feel free to contact me. It’s because of the nice man Justin that works at Chandler that I decided to keep my stuff there.

Sara S.  |  First Impressions 
Rating:
5.0

Although I had some problems at the pickup location the guys at the Chandler location made up for it was very nice and extremely helpful. Glad I choose that location. I would recommend that location

Michelle H.  |  First Impressions 
Rating:
5.0

The office personnel were very helpful. Thanks for helping me.

ann a.  |  Overall Experience 
Rating:
2.0

We moved from out of state and had to put our stuff in storage as our new home is not ready. They are rather expensive compared to others but convenient to our new home.

Thomas K.  |  First Impressions 
Rating:
5.0

Staff was very helpful

Thomas M.  |  First Impressions 
Rating:
5.0

Very quick and I’m depth service

Kyller G.  |  First Impressions 
Rating:
5.0

Charles helped me make an informed decision about storing my belongings. He was kind & professional.

charlotte l.  |  First Impressions 
Rating:
5.0

When we arrived an employee showed no clue he understands anything about customer service or treating people; Manny B., however, provided outstanding customer service. I cannot thank Manny enough.

Tom F.  |  First Impressions 
Rating:
1.0

My battery was stolen from my vehicle

prince m.  |  Overall Experience 
Rating:
5.0

xxxxx

KEN S.  |  Overall Experience 
Rating:
5.0

Everything was excellent

EDWARD S.  |  First Impressions 
Rating:
5.0

it was always clean and the guys were always helpful, friendly and very professional.

Devon M.  |  Overall Experience 
Rating:
5.0

Excellent ! Staff went out of their way to make sure I was happy and taken care of.

Debra H.  |  First Impressions 
Rating:
5.0

Staff super friendly but when you call the store always transfer you to another place and not convince

IVAN M.  |  Overall Experience 
Rating:
5.0

Everything was AOKAY

Robert V.  |  Overall Experience 
Rating:
4.0

Very good, courteous and helpful staff

melissa t.  |  Overall Experience 
Rating:
5.0

Thank you

Ahmed M.  |  Overall Experience 
Rating:
5.0

Customer service, top notch! Super friendly and helpful! Supportive to the local community! But a little scary in the evening, fences don’t have wire on the top, but weird people in units!

corinne s.  |  Overall Experience 
Rating:
4.0

Thank you for your kind help.

RASHAD K.  |  First Impressions 
Rating:
5.0

Felt like going home!! Everyone was respectful and helpful. Great job!

joseph m.  |  Overall Experience 
Rating:
5.0

Very convenient

brad m.  |  Overall Experience 
Rating:
5.0

From the moment I entered the store until I returned the vehicle, excellence throughout.

MARIO ANDREW H.  |  First Impressions 
Rating:
4.0

Courteous and rapid

Gwen W.  |  First Impressions 
Rating:
5.0

Pprocess is always smooth & staff is very polite. only complaint is trying 2get someone on the phone at the actual location & the call center keeps answering & directing all my requests to the store.

Darshon H.  |  Overall Experience 
Rating:
4.0

The team was very professional and confident

marlon s.  |  First Impressions 
Rating:
5.0

The Chandler location was clean, organized, helpful and had some of the best customer service I've ever experienced- from the greeting at the desk to getting help at storage unit- they were AMAZING!!

andrea e.  |  First Impressions 
Rating:
5.0

Great customer service

Todd g.  |  Overall Experience 
Rating:
5.0

UBox worked great and the staff at each end was incredible. That would be Steven in Springfield IL and Justin in Chandler AZ.

Larry W.  |  Overall Experience 
Rating:
3.0

my u-box was not at the location that my confirmation email specified and it was not available when it was suppose to be

Marisa B.  |  Overall Experience 
Rating:
5.0

Great experience

Monique A.  |  Overall Experience 
Rating:
1.0

The entire experience was not good. Between the poor communication and the inability to get things done in the time that was promised, it is no wonder Pod has a better rating.

kim s.  |  Overall Experience 
Rating:
4.0

We were very happy with the staff at the Chandler location

lakeisha w.  |  Overall Experience 
Rating:
5.0

Your staff were great! And very helpful thank you.

robert d.  |  Reservation 
Rating:
5.0

Front desk staff, especially Janelle were very helpful, prompt and knowledgeable. They took care of my issue and followed up with me afterwards with a call. Exemplary customer service.

Soei S.  |  Overall Experience 
Rating:
2.0

My shipment was delayed 4 times. No one called me to tell me the shipment would be late. I went to the branch 3 times, made multiple calls and could not get a response as to why it was late.

Annie K.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful from Alaska to Arizona

Robert V.  |  Reservation 
Rating:
4.0

I was satisfied with this U-Haul facility.

Kendall C.  |  Overall Experience 
Rating:
5.0

Working with Justin was easy yet professionally done. I will work with uhaul again very soon.

CATHERINE B.  |  Overall Experience 
Rating:
4.0

Reasonable service.

STANLEY B.  |  Overall Experience 
Rating:
1.0

My belongings along with my bank information was stolen from the uhaul because someone came in paid the bill and took everything out of the van without my ID, without me being present !

JAMES B.  |  Overall Experience 
Rating:
2.0

I was told the first month was free. They still charged me. When I signed up too I asked to be on monthly autodebit. The gentleman said it wasn't an option even though I pointed it out on waver.

MICHAEL H.  |  Overall Experience 
No reviews have been submitted for this location.

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