U-Haul Moving & Storage of Downtown Mobile

2173 reviews

970 1/2 Springhill Ave   Mobile, AL 36604
(W Of Broad St)

(251) 433-1548

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(251) 433-1548

970 1/2 Springhill Ave
Mobile, AL 36604

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Make sure to actually process and hold your reservations. I've been there twice this month (making reservations with 2 different methods), and both times it was messed up.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Helge M. 
Rating:
5.0

Customer did not leave a comment.

Coleman M. 
Rating:
5.0

Thanks Tisha

MYRA S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Always nice staff

CLEVELAND S. 
Rating:
5.0

Will be good to have an amount of unit dedicated to Non smoking, terrible the smell of cigarettes and ashes. Great equipment.

JUVETZY M. 
Rating:
5.0

Customer did not leave a comment.

Ann W. 
Rating:
4.0

Customer did not leave a comment.

Broderick R. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
4.0

Everything was perfect. I can't think of anything to improve the service.

Charles S. 
Rating:
4.0

Friendly and professional!

Grace T. 
Rating:
5.0

Customer did not leave a comment.

Janet W. 
Rating:
4.0

Need to be told that app has to be used to drop equipment off. Should not need to use an app to do so.

Jay V. 
Rating:
5.0

The Rep was very helpful and the truck I rented was in good shape.

dave M. 
Rating:
4.0

Customer did not leave a comment.

Dennis L. 
Rating:
5.0

Customer did not leave a comment.

felicia C. 
Rating:
4.0

Customer did not leave a comment.

ERIC A. 
Rating:
5.0

Very pleased with her customer service skills

LEEZ L. 
Rating:
3.0

Floor In truck was greasy from fabauoso cleaner

Richard B. 
Rating:
3.0

They talked about clean equipment then give me one run down a dirt road.

Brian C. 
Rating:
5.0

She was very nice and and her spirit filled the office with so much joy. Thank you all so much...

Saveria W. 
Rating:
5.0

Customer did not leave a comment.

nykailia B. 
Rating:
5.0

Customer did not leave a comment.

Courtney S. 
Rating:
5.0

Good

DARIUS M. 
Rating:
5.0

This U-Haul was great as is....Thanks

Mary Y. 
Rating:
5.0

Have both ends of uboxes open for better usage/capacity

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
1.0

Customer did not leave a comment.

CASSANDRA C. 
Rating:
1.0

Horrible experience! My order with al payment info etc was deleted by staff as a duplicate order. We were given keys to truck went back to speak with Staff about no gas in the truck. Then after we left we were called about no payment on file and threatened with being reported as a stolen vehicle. Manager thought he hung but and then proceeded to trash talk me to his staff. Will not recommend this location to anyone.

kelsea B. 
Rating:
5.0

Henry Jones and the young lady he was training was a breathe of fresh air. It has been 20 years since I had to rent a truck. He explained the process, answered all questions this was where he went above and beyond. He knew his company information front and back. Uhaul should be honored to have a bright young man who is proud of his company and he goes the extra mile to make sure the customer is satisfied but understands the process... Kudos to Henry Jones and the young lady working with him on yesterday. I will gladly send family and friends to this location and tell them to ask for Henry....

CARSETTA C. 
Rating:
4.0

Customer did not leave a comment.

JAMES P. 
Rating:
4.0

Be more forthcoming about the price. I paid around $92 up front, but then paid an additional $34 for an unknown reason

VAUGHAN B. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY D. 
Rating:
5.0

Staff is always nice

CLEVELAND S. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
1.0

Customer did not leave a comment.

Jessica R. 
Rating:
5.0

My experience at this location has been excellent. The staff and management were very courteous and helpful throughout my process. I needed the use of both rental and storage services, the entire staff were very attentive and provided me with the best solutions, at a difficult time. Thank you all for your assistance. I will definitely recommend this location to others.

lakisha y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAKISHA Y. 
Rating:
5.0

Customer did not leave a comment.

Stanley C. 
Rating:
1.0

Customer service was horrible. Everyone acted like they didn't want to be there. Didn't even offer to show me which truck was the one I rented. I walked up to the counter and the lady just stared at her computer while I waited at the counter. Then had the audacity to look at me like, "do you need something?" At what professional business is this acceptable? Every customer should be greeted with proper manners. I would say maybe she was having a bad day, but she did the EXACT same thing when I showed up the next day. This location needs to do some serious work on their staff. Overall poor experience.

Stefan C. 
Rating:
5.0

Customer did not leave a comment.

DANNIE S. 
Rating:
4.0

Make sure when a customer request one way and reserves it, the vehicle is there when the time comes to pick it up!

Roger B. 
Rating:
5.0

Check in/check out process were both quick and easy. Great customer service.

Kenya B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

service wa s excellent

Chiquita F. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE H. 
Rating:
5.0

Add backup camera!

BRADLEY C. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Great customer service and very respectful of your time!! Great experience.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

Lacorielle S.  |  Overall Experience 
Rating:
5.0

The staff is a nice group, Polite and courteous

Paul S. 
Rating:
3.0

We originally rented at a location by our house to save on mileage since we were just cleaning out old furniture and picking up new furniture all within a 5 mile radius. When we showed up to pick up the truck we reserved 3 miles from our house it was not available. We had to go 17 miles away to get the truck so that was an extra 22 miles that we were charged for mileage. I was very disappointed that we were charged for the extra mileage to pick up and drop off at the new location since we originally arranged pick up and drop off three miles away.

Jennifer C. 
Rating:
5.0

Staff was very friendly and comical.

Japonica G. 
Rating:
4.0

Customer did not leave a comment.

Moustafa N. 
Rating:
2.0

No one was behind the counter when we arrived in Mobile AL, at the Springhill Ave location. No one cleaning up or hanging around didn't know where the counter help was. She finally came and was very curt with the minimal check in help she gave us.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Brandon W. 
Rating:
5.0

Customer did not leave a comment.

Samuel P. 
Rating:
4.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Friendly people with a can do attitude!

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Rick S. 
Rating:
1.0

They have changed mangers so much when you go inside you don’t know who’s the manger and who’s not on my due date I have people calling me on the same day my storage is due and I got a $15 late fee the same day and then the manger had used my credit card cause I paid my bill with her with my card she used my card the next month and paid my bill and said that I told her to sign me up for autopsy why would I tell a person I heartily even know to do that how do you just use a person card without their permission this area can not ever keep no manger at every time you go there it’s a bunch of people hanging out in the front of the office like they just came from a club they are so unprofessional and ghetto it used to not be like this right now no one has no respect for anyone I love my storage other than that I have been with uhaul since 2017 but the choice with management now is terrible

linnea l.  |  First Impressions 
Rating:
4.0

great customer service!

Travarvis E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra G. 
Rating:
1.0

The attendant was rude. I got there, and had reserved a 15 ft truck, a regular dolly, AND a furniture dolly. The attendant reluctantly checked me in and told me to go find my truck and I was all set. Lucky for me, I checked for the dolly and the furniture dolly before leaving the lot. These were VERY necessary to complete my move and I was paying someone to help, so would have been costly in time and effort without. NOTHING was in the truck. I went to ask the unfriendly attendant about this. She replied, pointing, “there's a dolly over there, but we don't have any furniture dolly.” I was upset because I had ordered this way ahead of time. She acted like I was just out of luck. I got more upset and angry and told her that I couldn't complete my move without this item. Finally she called the other location way down Government street and they had one. She told me I could drive over (at .99 per mile as well as gas there and back) and pick it up. My movers were showing up and I'm having to run around obtaining equipment that should have been on my truck at pick up. U-Haul knew it was reserved for days, but couldn't be bothered to be organized enough to have it there for me and in my truck. Terrible customer service.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Felicia M.  |  Overall Experience 
Rating:
5.0

Nothing....young lady was beyond friendly and kind.

VERDELL W. 
Rating:
5.0

Customer did not leave a comment.

TANEISA K. 
Rating:
2.0

The only thing I dislike about this storage facility is access to second floor. No elevators. Everything has to be physically carried. I understand it’s a historical building and the city will not allow it, but if customer satisfaction is a priority, why not consider adding it on the outside. I’m sure this would not take away from the building.

Doris H.  |  First Impressions 
Rating:
1.0

No the truck was out line bounding all over the if I don't hold the wheel tight the airbag light was on the brakes squeak and the doors was very hard to close then to add insult to injury I told the rep I may need to keep truck another day he stated just call let us know when I call the manager yelling or speaking loud causing to become angry because he tried to put fear in me telling me he had rented the truck out to another customer I had to bring it back because I called to late this was very stressful what he did to me and told him I was going to tell him about hiself when I returned the truck the manager had on mask the rep didn't inside or outside didn't show me the gas level so I had to find gas gage for myself then he said he saw me drop off at goodwill which made me feel some type a way the check out and check in was suspicious …. I feel I'm owed a refund bad service raggedy truck not safe for road

CAROLYN K. 
Rating:
3.0

Customer did not leave a comment.

Brent B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenda T. 
Rating:
1.0

I will never use uhaul storage again. The staff lie to make a sale. I kept getting charged for late fees when I was on auto billing. My experience with uhaul was horrible.

Andre J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph R. 
Rating:
5.0

Everything was great especially the staff. Just make sure the mirrors that are cracked are replaced before send truck out again. That is just for the safety of all. Awesome service.

WILLIAM H. 
Rating:
3.0

Reservation online. Waste of my time. Didn't even have the one I reserved on their lot and I still had to do whole reservation process. I drove much farther to that location due to online reservation. Employees not wearing masks even though sign on the door said they were required. Tisha was very friendly though.

Mary A. 
Rating:
5.0

Great

LETITIA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAURA R. 
Rating:
5.0

The customer service was excellent!!

DERRICK T. 
Rating:
5.0

Customer did not leave a comment.

Ashley H. 
Rating:
5.0

Customer service at the AL location was great. Only issue -the tread came off the tow dolly tire and had issues with its return.

Shauna B. 
Rating:
4.0

Customer did not leave a comment.

Tamara K. 
Rating:
5.0

Customer did not leave a comment.

Benjamin F. 
Rating:
3.0

Customer did not leave a comment.

Hakam H. 
Rating:
5.0

Service personnel were both friendly and professional

Paul E. 
Rating:
4.0

Customer did not leave a comment.

robin L. 
Rating:
4.0

Customer did not leave a comment.

Jason M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morkisha W. 
Rating:
5.0

Check the gas and mileage

Alexus H. 
Rating:
5.0

Customer did not leave a comment.

Barbara O. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
5.0

Everything at this location was great. Very professional and courteous.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Darshell M.  |  First Impressions 
Rating:
5.0

IT WAS QUICK and easy.

CHARLES J. 
Rating:
3.0

Customer did not leave a comment.

BILLY C. 
Rating:
5.0

Nice people , very helpful , I will be back at the same location again to rent equipment again , the people where nice & very knowledgeable about what exactly I need to get the job I had planned done

JAMARIUS M. 
Rating:
5.0

On August 30,2020 I rented a U-Haul truck and a Storage unit from the facility. I do not know the young lady name that was working This day. But I must say she had the best customer service and she did her JOB very well.i really Appreciate her customer service and Knowledge of her job .

Lacorielle S. 
Rating:
5.0

Such a big and beautiful facility! Made me proud to be renting from UHaul. And the customer service was top notch.

gregory G. 
Rating:
1.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Stay professional and friendly!

Roderick W. 
Rating:
5.0

This was the second time I used U-Haul at this location and I'm very satisfied with the service. Thanks!

christine W. 
Rating:
3.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

Mervin N. 
Rating:
3.0

There needs to be more help at this location. There was one person working and she was hustling. She did a great job but she was stretched way too thin. She was very helpful and informative. Also, as a side note, we went over on our predicted mileage but filled up the tank before returning it. However, there was no credit given for filling the tank even though we only needed to fill it 3/4. So I feel as though we overpaid on both.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Allegra D. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
3.0

The staff was overwhelmed by the number of customers they needed to help. Returning equipment was delayed.

Nicholas H. 
Rating:
4.0

Customer did not leave a comment.

STUART A. 
Rating:
5.0

Customer did not leave a comment.

Leland R. 
Rating:
5.0

Customer did not leave a comment.

Shana T. 
Rating:
5.0

Customer did not leave a comment.

Carnesha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judy m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney B.  |  Overall Experience 
Rating:
5.0

Very good

Priscilla T.  |  Overall Experience 
Rating:
3.0

U-Haul has always been up to par with a lot of things that I needed for them but this rental round right here Lord I was so upset with U-Haul because I drive a hundred and thirty miles just to get a truck trailer and U-Haul I know they're going to do the right thing so if I had to go back to U-Haul I'll say yes

Cleophus W.  |  First Impressions 
Rating:
5.0

Manager (Ms. English) was very professional. She made me feel as though I was always welcomed, when going and coming to my storage. Companies need more employees like Ms English.

douglas c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nekea m.  |  Overall Experience 
Rating:
5.0

The employee that assured us with securing storage was extremely helpful and thorough.

Patsy G.  |  First Impressions 
Rating:
4.0

Return Customer

james p.  |  Overall Experience 
Rating:
5.0

Great service just wish I was able to access my storage after business hours

Brenta S.  |  Overall Experience 
Rating:
5.0

i was very pleased with yall uhaul build ,great customer service, i loved yall prices and how yall keep people belongs sercurt and safe with codes,doorlocks,and in a very well and clean builds. thanks

Natasha E.  |  First Impressions 
Rating:
4.0

When I opened my account, I was told that the rate I began with would be the one I ended with; however, this turned out not to be the case. When I called about the increase, the representative was rud

Jabaria D.  |  Overall Experience 
Rating:
4.0

Most staff was nice but would argue and complain about management and uhaul in general in front of customers ...

chance b.  |  Overall Experience 
Rating:
4.0

I like this storage facility because they offer a lot of things to make storing items and moving easier.

MARY E.  |  Overall Experience 
Rating:
5.0

The U-Haul service was fast quick and they were very nice and the facility is clean.

gwendolyn m.  |  First Impressions 
Rating:
5.0

Thomas and his associates were awesome!

James S.  |  Overall Experience 
Rating:
3.0

Because was told do not give refunds on a unit that was paid up till October

JENNIFER S.  |  Overall Experience 
Rating:
5.0

Thank you!.

martez t.  |  Overall Experience 
Rating:
5.0

Thomas wa excellent! He went above and beyond to help us out!

James S.  |  First Impressions 
Rating:
5.0

I was pleased.

REGGIE W.  |  Overall Experience 
Rating:
1.0

I experienced WAY too many issues to list. UHaul has already taken up too much of my time and my money. I will NEVER use UHaul again.

Marlowe B.  |  Overall Experience 
Rating:
4.0

Would love extended hours on Subday.

latonia g.  |  Overall Experience 
Rating:
1.0

I had talked to someone (female) on November 26, I told her i’d B there on December 3 to settle my account for the amount she gave me $250. They auctioned my stuff 11:00 on dat Sunday

gwendolyn w.  |  Overall Experience 
Rating:
4.0

Whenever I go there the staff is friendly and knowledgeable. There is however a tremendous wait time.

kandace k.  |  Reservation 
Rating:
5.0

The staff was very helpful especially Mr Donnie

daphne g.  |  Overall Experience 
Rating:
5.0

I only clicked excellent.

Jacquelyn K.  |  Overall Experience 
Rating:
4.0

This is a convenient location...I would recommend it. Good service...knowledgeable..and clean facility...Thanks for all the help.

elarus m.  |  Overall Experience 
Rating:
5.0

If i needu again i will come back thank u

Linda H.  |  Overall Experience 
Rating:
4.0

Helpful staff, clean facility

Tara B.  |  Overall Experience 
Rating:
3.0

The staff, given the area is very unprofessional and unwelcoming. Usually you would expect customer service representatives to be friendly and bare a smile. Not the case at all at this location.

LARRY D.  |  Overall Experience 
Rating:
4.0

Savannah was awesome, had trouble getting the lock off my U box and she let me borrow a hammer. Also not sure about the facility never visited. Frustration during scheduling my delivery of my U box

KERI S.  |  Overall Experience 
No reviews have been submitted for this location.

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