Horrible experience! My order with al payment info etc was deleted by staff as a duplicate order. We were given keys to truck went back to speak with Staff about no gas in the truck. Then after we left we were called about no payment on file and threatened with being reported as a stolen vehicle. Manager thought he hung but and then proceeded to trash talk me to his staff. Will not recommend this location to anyone.
Moving Truck Rental in Mobile, AL at U-Haul Moving & Storage of Downtown Mobile
Moving to or from Mobile, AL 36604? Get FREE truck rental rate quotes at U-Haul Moving & Storage of Downtown Mobile.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage of Downtown Mobile
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Mobile, AL.
Cargo vans and pickup truck rentals in Mobile, AL
U-Haul cargo van rentals and pickup trucks in Mobile, AL are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Mobile, AL 36604. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Henry Jones and the young lady he was training was a breathe of fresh air. It has been 20 years since I had to rent a truck. He explained the process, answered all questions this was where he went above and beyond. He knew his company information front and back. Uhaul should be honored to have a bright young man who is proud of his company and he goes the extra mile to make sure the customer is satisfied but understands the process... Kudos to Henry Jones and the young lady working with him on yesterday. I will gladly send family and friends to this location and tell them to ask for Henry....
Be more forthcoming about the price. I paid around $92 up front, but then paid an additional $34 for an unknown reason
Staff is always nice
Customer service was horrible. Everyone acted like they didn't want to be there. Didn't even offer to show me which truck was the one I rented. I walked up to the counter and the lady just stared at her computer while I waited at the counter. Then had the audacity to look at me like, "do you need something?" At what professional business is this acceptable? Every customer should be greeted with proper manners. I would say maybe she was having a bad day, but she did the EXACT same thing when I showed up the next day. This location needs to do some serious work on their staff. Overall poor experience.
Make sure when a customer request one way and reserves it, the vehicle is there when the time comes to pick it up!
Check in/check out process were both quick and easy. Great customer service.
service wa s excellent
Add backup camera!
Great customer service and very respectful of your time!! Great experience.
The staff is a nice group, Polite and courteous
We originally rented at a location by our house to save on mileage since we were just cleaning out old furniture and picking up new furniture all within a 5 mile radius. When we showed up to pick up the truck we reserved 3 miles from our house it was not available. We had to go 17 miles away to get the truck so that was an extra 22 miles that we were charged for mileage. I was very disappointed that we were charged for the extra mileage to pick up and drop off at the new location since we originally arranged pick up and drop off three miles away.
Staff was very friendly and comical.
No one was behind the counter when we arrived in Mobile AL, at the Springhill Ave location. No one cleaning up or hanging around didn't know where the counter help was. She finally came and was very curt with the minimal check in help she gave us.
Friendly people with a can do attitude!
The attendant was rude. I got there, and had reserved a 15 ft truck, a regular dolly, AND a furniture dolly. The attendant reluctantly checked me in and told me to go find my truck and I was all set. Lucky for me, I checked for the dolly and the furniture dolly before leaving the lot. These were VERY necessary to complete my move and I was paying someone to help, so would have been costly in time and effort without. NOTHING was in the truck. I went to ask the unfriendly attendant about this. She replied, pointing, â€œthere's a dolly over there, but we don't have any furniture dolly.â€ I was upset because I had ordered this way ahead of time. She acted like I was just out of luck. I got more upset and angry and told her that I couldn't complete my move without this item. Finally she called the other location way down Government street and they had one. She told me I could drive over (at .99 per mile as well as gas there and back) and pick it up. My movers were showing up and I'm having to run around obtaining equipment that should have been on my truck at pick up. U-Haul knew it was reserved for days, but couldn't be bothered to be organized enough to have it there for me and in my truck. Terrible customer service.
Nothing....young lady was beyond friendly and kind.
No the truck was out line bounding all over the if I don't hold the wheel tight the airbag light was on the brakes squeak and the doors was very hard to close then to add insult to injury I told the rep I may need to keep truck another day he stated just call let us know when I call the manager yelling or speaking loud causing to become angry because he tried to put fear in me telling me he had rented the truck out to another customer I had to bring it back because I called to late this was very stressful what he did to me and told him I was going to tell him about hiself when I returned the truck the manager had on mask the rep didn't inside or outside didn't show me the gas level so I had to find gas gage for myself then he said he saw me drop off at goodwill which made me feel some type a way the check out and check in was suspicious â€¦. I feel I'm owed a refund bad service raggedy truck not safe for road
Everything was great especially the staff. Just make sure the mirrors that are cracked are replaced before send truck out again. That is just for the safety of all. Awesome service.
Reservation online. Waste of my time. Didn't even have the one I reserved on their lot and I still had to do whole reservation process. I drove much farther to that location due to online reservation. Employees not wearing masks even though sign on the door said they were required. Tisha was very friendly though.
The customer service was excellent!!
Customer service at the AL location was great. Only issue -the tread came off the tow dolly tire and had issues with its return.
Service personnel were both friendly and professional
Check the gas and mileage
Everything at this location was great. Very professional and courteous.