Customer Reviews for U-Haul Moving & Storage of Downtown Mobile

2287 reviews

970 1/2 Springhill Ave   Mobile, AL 36604
(W Of Broad St)

(251) 433-1548

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(251) 433-1548

970 1/2 Springhill Ave
Mobile, AL 36604
(W Of Broad St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

none noted at this time

CHARLENE W. 
Rating:
4.0

Customer did not leave a comment.

ZYNOBA L. 
Rating:
5.0

Customer did not leave a comment.

QUEEN S. 
Rating:
3.0

Very friendly and helpful.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

jacqueline S. 
Rating:
5.0

Customer did not leave a comment.

June D. 
Rating:
5.0

No complaints . My son said everything and everyone was great.

GREGORY R. 
Rating:
1.0

The general manager rude unprofessional and careless with a nasty attitude I wouldn't recommend nobody to that location!

JASMINE H. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

Thank you for the staff that took time to show me around the facility with caring hearts and smiles ready to answer questions I will continue to rent in the future Thank you.

Wacinia S.  |  First Impressions 
Rating:
4.0

We told the person over the phone that we wanted to rent from the Government St.-Mobile location, but we found out they set us up on Springhill. The manager at Springhill did some things to make up for our inconvenience.

Alan M. 
Rating:
5.0

Everything went well, Thank You.

lakisha Y. 
Rating:
5.0

Customer did not leave a comment.

HYUNG L. 
Rating:
4.0

They are very help and fast to get you into a vehicle right for your needs. Thanks Tisha Couch

MARLENE B. 
Rating:
1.0

Customer did not leave a comment.

Marcus C. 
Rating:
1.0

Actually charge the prices agreed on

Jasmine M. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY O. 
Rating:
5.0

Customer did not leave a comment.

Johnnie B. 
Rating:
4.0

This location was fine The experience of having the reservation moved 30 minutes out of my way and changing the time from 9a to 3p Was an expensive delay UHaul never fails to disappoint

PAUL B. 
Rating:
4.0

Customer did not leave a comment.

Tynissa W. 
Rating:
5.0

Customer did not leave a comment.

Terrance H. 
Rating:
5.0

I was very please. I would highly advised anyone who is looking for a good storage company and service. Thank you again, Blessing for helping others.

Jo N.  |  Overall Experience 
Rating:
3.0

The 15' truck that I drove was a little difficult to control. The steering wheel may need reconfiguration (not sure as I'm not a mechanic). I've driven plenty of U-Hauls and never had this problem in the past.

Juriel R. 
Rating:
3.0

Customer did not leave a comment.

Edward A. 
Rating:
5.0

Great customer service

flora s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherman G. 
Rating:
5.0

Customer did not leave a comment.

Erica W. 
Rating:
5.0

Customer did not leave a comment.

DAVID Z. 
Rating:
3.0

The staff was terrible. Unprepared, rude and unconcerned about us as customers. Extraordinarily unprepared for us though we reserved ahead of time. No one could or would wait on us. When they did the lead lady was extremely rude, and her communication skills were awful.

Coleman M. 
Rating:
5.0

Customer did not leave a comment.

SARAH B. 
Rating:
5.0

Customer did not leave a comment.

Renata Y.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Virginia T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

The staff was always friendly .especially the manager

lottie f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENDRICK G. 
Rating:
5.0

Customer did not leave a comment.

Tarsha L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY G. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
4.0

Customer did not leave a comment.

PATRICE M. 
Rating:
1.0

Let the lady who helped me go!

Teresa M. 
Rating:
5.0

Customer did not leave a comment.

KARLPALMORE B. 
Rating:
4.0

Customer did not leave a comment.

Arka P. 
Rating:
5.0

Gas tank on all rentals should be FULL when checking out rather than just a point on the fuel gauge that you have to attempt to fulfill when turning the rental back in. I'm sure that for every little bit that you gain on some rentals, you probably lose the same amount more/less on the others.

CARL C. 
Rating:
5.0

Customer did not leave a comment.

Deirdre P. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Great service

MARIO R. 
Rating:
5.0

Customer did not leave a comment.

DAVID Z. 
Rating:
4.0

Customer did not leave a comment.

Jacob C. 
Rating:
2.0

When I set the registration, I set it to be for 17 hours. They called me the morning after at 9 AM, while I was driving said vehicle, demanding that I returned the vehicle even though I had it scheduled until 11 AM the next day, because another customer had booked the same vehicle. The woman was very rude, and did not seem to care much about what I had to do with the vehicle. This was the most unprofessional and rude experience I've ever had with Uhaul and I will not be recommending this location to anybody.

Cameron W. 
Rating:
5.0

Customer did not leave a comment.

Shyra H.  |  First Impressions 
Rating:
1.0

You all need to audit Them folks stealing . How can you say I don't owe nothing then take money out my account. Then tried to charge me after I was done renting the storage. Crooks thieves . They hook you up with unlicensed movers I will never use them again

Alethia S.  |  Overall Experience 
Rating:
4.0

Both of the men I encountered there were friendly and accomodating.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

RHODA V. 
Rating:
4.0

Customer did not leave a comment.

Jackie S. 
Rating:
5.0

Customer did not leave a comment.

Darrell W. 
Rating:
5.0

The guys were helped me each step of the way.

patrice P. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
2.0

Staff did not seem to be fully trained or understand everything about the system and how to make changes.

VERA G. 
Rating:
1.0

The truck would not start and we had to go to another location. They gave us our blankets and they were damp, inside plastic bags. We could not use many of them because of the moisture.

Larry T. 
Rating:
3.0

I used the mobile app to pick up the truck. I ordered moving pads and which were not in the truck.

Dan G. 
Rating:
5.0

Customer did not leave a comment.

Tavares T. 
Rating:
5.0

Customer did not leave a comment.

Madison G. 
Rating:
1.0

Customer did not leave a comment.

TYWANDA R. 
Rating:
4.0

Improve late returns on email links

Richard B. 
Rating:
4.0

The 15' truck that I rented seemed to have trouble shifting gears which was a cause for concern. It may need a transmission tune up. Otherwise, this was a good experience and I would use them again.

Arthur B. 
Rating:
5.0

Great service.

Todd N. 
Rating:
5.0

Had no light in storage and some of my stuff got wet

YKELILA J.  |  Overall Experience 
Rating:
4.0

Great facilities. Great price. Unique small sized units. Access hours could have been a lite later. Would use again if need arose

Andrew T.  |  Overall Experience 
Rating:
1.0

Your employee is soliciting people to allow her brother to. Tried to fraud me

Alethia S. 
Rating:
5.0

Customer did not leave a comment.

HENRY B. 
Rating:
3.0

Customer did not leave a comment.

Keiyuna l.  |  Online Move In 
Rating:
5.0

Issues with truck maintenance. Delayed 6 hours due to mechanical problems with truck.

leila D. 
Rating:
1.0

Charged an additional unexplained $21.50. Called to location and was put on hold for over 30 minutes. Was told to have the trailer back by 9:00am or they would charge additional but they said they would NOT do that. They did. I want my credit card credited for this. I am very disappointed with U-Haul. I have more things to do with my time than this nonsense. Dequincy Brown was the CSR. Merchant ID is 8033961163. My contract # is 91614154

Ray W. 
Rating:
5.0

Customer did not leave a comment.

Alyssa R. 
Rating:
5.0

I have rented U hauls five times in the past year and every time I have been treated well by all associates. Trucks and equipment were well maintained. Thanks U-haul.

Brent M. 
Rating:
5.0

Very friendly and courteous Thank you!

CLINTON C. 
Rating:
4.0

Customer did not leave a comment.

RALPH L. 
Rating:
5.0

Good people.

george P. 
Rating:
4.0

Customer did not leave a comment.

Juanita L. 
Rating:
5.0

Very friendly staff. Fast and affective.

DANIEL R. 
Rating:
5.0

I have always had a good experience at this location. They have always been very helpful even when under staffed.

Renee L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tonja H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Friendly and helpful front desk staff

Albert G. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
3.0

With the exception of the employee who checked in my rental van, every other employee I dealt with at this location was rude and unprofessional! The employee who took my call to extend my rental period was EXTREMELY rude. She was very uncaring, unprofessional and angry. She wanted to argue about everything. I will not go back to this location again and I will think twice before I rent anything else from UHaul.

Douglas K. 
Rating:
5.0

The manager Tisha was super helpful, friendly and amazing. Excellent experience!

KEVIN C. 
Rating:
5.0

Tisha was awesome! Put a hitch on for me and got me set up quickly.

Aprel M. 
Rating:
5.0

Customer did not leave a comment.

Bernabette K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Volodymyr B. 
Rating:
5.0

Customer did not leave a comment.

BRANDY R. 
Rating:
5.0

Staff and service was best in class! Tisha knows what customer service with a smile looks like. Thank you!

chris S. 
Rating:
1.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

great staff

MARK M. 
Rating:
5.0

Nothing Great service

Beverly T. 
Rating:
5.0

Very friendly employees

Eldon B.  |  First Impressions 
Rating:
1.0

THEY STOLE MY MONEY OFF MY CARD AND THE RUNNING A ILLEGAL BUSINESS AND THE LADY KEPT MY INFORMATION AND STEALING MY MONEY OFF MY CARD AND WILL NOT LET ME SPEAK TO A MANAGER

Lolitha W. 
Rating:
5.0

Customer did not leave a comment.

samanthga K. 
Rating:
1.0

Still have no info on why I have this storage unit. Your company is seriously lacking in communication with customers. Whatever the reason as yo why o have this storage unit I will be contacting an attorney and he will contact your office

JAMES P.  |  First Impressions 
Rating:
5.0

The woman at the counter was great. She was the only one working and it was quite busy. She remained calm, kind, patient, and efficient. The facility was clean and organized.

CHAD S. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY G. 
Rating:
1.0

After picking up the vehicle we looked at it. Found it had drug paraphernalia inside called the mobile police department. They came and remove the drugs from the vehicle. We use the truck to complete the trip. I put the fuel at exactly where it was. Even took a photograph of what it was. And you all charged me for fuel. And a cleaning fee.I'm going to reject the charges through my credit card company if I do not hear back from you today. And I will put a nice review on the Internet of how you rented a truck with drug paraphernalia in the police report showing that it wasn't removed.

RUDI W. 
Rating:
5.0

Customer did not leave a comment.

OXZONA W. 
Rating:
5.0

Awesomeeeee customer service!!

Jennifer K. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE C. 
Rating:
5.0

The lady that help me on yesterday was very helpful and knowledge Thank so much for everything

demetria S. 
Rating:
5.0

Thank You All so much!!!

LYNN P. 
Rating:
5.0

Tisha was awesome. They could tell I was stressed about my move and made me feel much better and calmed me down. Thanks, Tisha!

Mary D. 
Rating:
5.0

Nothing Just keep doing Your Best..Customer Service Was Awesome..

ROBBIN W. 
Rating:
5.0

The staff was excellent... efficient, friendly, helpful.

DANIEL O. 
Rating:
5.0

The staff at this location were well trained and great customer service skills.

SHIATISSIWA C. 
Rating:
1.0

I got overcharged a 100 miles in mileage can't prove it but know i didn't drive over 100 miles very disappointing always have been very happy with uhaul

James M. 
Rating:
2.0

Make sure to actually process and hold your reservations. I've been there twice this month (making reservations with 2 different methods), and both times it was messed up.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

Helge M. 
Rating:
5.0

My experience at this location has been excellent. The staff and management were very courteous and helpful throughout my process. I needed the use of both rental and storage services, the entire staff were very attentive and provided me with the best solutions, at a difficult time. Thank you all for your assistance. I will definitely recommend this location to others.

lakisha y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lacorielle S.  |  Overall Experience 
Rating:
1.0

They have changed mangers so much when you go inside you don’t know who’s the manger and who’s not on my due date I have people calling me on the same day my storage is due and I got a $15 late fee the same day and then the manger had used my credit card cause I paid my bill with her with my card she used my card the next month and paid my bill and said that I told her to sign me up for autopsy why would I tell a person I heartily even know to do that how do you just use a person card without their permission this area can not ever keep no manger at every time you go there it’s a bunch of people hanging out in the front of the office like they just came from a club they are so unprofessional and ghetto it used to not be like this right now no one has no respect for anyone I love my storage other than that I have been with uhaul since 2017 but the choice with management now is terrible

linnea l.  |  First Impressions 
Rating:
4.0

great customer service!

Travarvis E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia M.  |  Overall Experience 
Rating:
2.0

The only thing I dislike about this storage facility is access to second floor. No elevators. Everything has to be physically carried. I understand it’s a historical building and the city will not allow it, but if customer satisfaction is a priority, why not consider adding it on the outside. I’m sure this would not take away from the building.

Doris H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brent B.  |  Overall Experience 
Rating:
1.0

I will never use uhaul storage again. The staff lie to make a sale. I kept getting charged for late fees when I was on auto billing. My experience with uhaul was horrible.

Andre J.  |  Overall Experience 
Rating:
5.0

Great

LETITIA H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darshell M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carnesha M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

judy m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney B.  |  Overall Experience 
Rating:
5.0

Very good

Priscilla T.  |  Overall Experience 
Rating:
3.0

U-Haul has always been up to par with a lot of things that I needed for them but this rental round right here Lord I was so upset with U-Haul because I drive a hundred and thirty miles just to get a truck trailer and U-Haul I know they're going to do the right thing so if I had to go back to U-Haul I'll say yes

Cleophus W.  |  First Impressions 
Rating:
5.0

Manager (Ms. English) was very professional. She made me feel as though I was always welcomed, when going and coming to my storage. Companies need more employees like Ms English.

douglas c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nekea m.  |  Overall Experience 
Rating:
5.0

The employee that assured us with securing storage was extremely helpful and thorough.

Patsy G.  |  First Impressions 
Rating:
4.0

Return Customer

james p.  |  Overall Experience 
Rating:
5.0

Great service just wish I was able to access my storage after business hours

Brenta S.  |  Overall Experience 
Rating:
5.0

i was very pleased with yall uhaul build ,great customer service, i loved yall prices and how yall keep people belongs sercurt and safe with codes,doorlocks,and in a very well and clean builds. thanks

Natasha E.  |  First Impressions 
Rating:
4.0

When I opened my account, I was told that the rate I began with would be the one I ended with; however, this turned out not to be the case. When I called about the increase, the representative was rud

Jabaria D.  |  Overall Experience 
Rating:
4.0

Most staff was nice but would argue and complain about management and uhaul in general in front of customers ...

chance b.  |  Overall Experience 
Rating:
4.0

I like this storage facility because they offer a lot of things to make storing items and moving easier.

MARY E.  |  Overall Experience 
Rating:
5.0

The U-Haul service was fast quick and they were very nice and the facility is clean.

gwendolyn m.  |  First Impressions 
Rating:
5.0

Thomas and his associates were awesome!

James S.  |  Overall Experience 
Rating:
3.0

Because was told do not give refunds on a unit that was paid up till October

JENNIFER S.  |  Overall Experience 
Rating:
5.0

Thank you!.

martez t.  |  Overall Experience 
Rating:
5.0

Thomas wa excellent! He went above and beyond to help us out!

James S.  |  First Impressions 
Rating:
5.0

I was pleased.

REGGIE W.  |  Overall Experience 
Rating:
1.0

I experienced WAY too many issues to list. UHaul has already taken up too much of my time and my money. I will NEVER use UHaul again.

Marlowe B.  |  Overall Experience 
Rating:
4.0

Would love extended hours on Subday.

latonia g.  |  Overall Experience 
Rating:
1.0

I had talked to someone (female) on November 26, I told her i’d B there on December 3 to settle my account for the amount she gave me $250. They auctioned my stuff 11:00 on dat Sunday

gwendolyn w.  |  Overall Experience 
No reviews have been submitted for this location.

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