Customer Reviews for U-Haul Moving & Storage of Downtown Mobile

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Mobile

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JAMES P.
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Customer did not leave a comment.

VAUGHAN B.
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Be more forthcoming about the price. I paid around $92 up front, but then paid an additional $34 for an unknown reason

TIFFANY D.
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Customer did not leave a comment.

CLEVELAND S.
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Staff is always nice

Christopher C.
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Customer did not leave a comment.

Jessica R.
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Customer did not leave a comment.

lakisha y. | First Impressions |
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My experience at this location has been excellent. The staff and management were very courteous and helpful throughout my process. I needed the use of both rental and storage services, the entire staff were very attentive and provided me with the best solutions, at a difficult time. Thank you all for your assistance. I will definitely recommend this location to others.

LAKISHA Y.
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Customer did not leave a comment.

Stanley C.
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Customer did not leave a comment.

Stefan C.
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Customer service was horrible. Everyone acted like they didn't want to be there. Didn't even offer to show me which truck was the one I rented. I walked up to the counter and the lady just stared at her computer while I waited at the counter. Then had the audacity to look at me like, "do you need something?" At what professional business is this acceptable? Every customer should be greeted with proper manners. I would say maybe she was having a bad day, but she did the EXACT same thing when I showed up the next day. This location needs to do some serious work on their staff. Overall poor experience.

DANNIE S.
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Customer did not leave a comment.

Roger B.
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Make sure when a customer request one way and reserves it, the vehicle is there when the time comes to pick it up!

Kenya B.
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Check in/check out process were both quick and easy. Great customer service.

Kenneth L.
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Customer did not leave a comment.

Chiquita F.
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service wa s excellent

JACQUELINE H.
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Customer did not leave a comment.

BRADLEY C.
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Add backup camera!

Steven R.
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Customer did not leave a comment.

JASON P.
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Great customer service and very respectful of your time!! Great experience.

Lacorielle S. | Overall Experience |
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Customer did not leave a comment.

Paul S.
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The staff is a nice group, Polite and courteous

Jennifer C.
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We originally rented at a location by our house to save on mileage since we were just cleaning out old furniture and picking up new furniture all within a 5 mile radius. When we showed up to pick up the truck we reserved 3 miles from our house it was not available. We had to go 17 miles away to get the truck so that was an extra 22 miles that we were charged for mileage. I was very disappointed that we were charged for the extra mileage to pick up and drop off at the new location since we originally arranged pick up and drop off three miles away.

Japonica G.
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Staff was very friendly and comical.

Moustafa N.
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Customer did not leave a comment.

Robert A.
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No one was behind the counter when we arrived in Mobile AL, at the Springhill Ave location. No one cleaning up or hanging around didn't know where the counter help was. She finally came and was very curt with the minimal check in help she gave us.

Brandon W.
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Customer did not leave a comment.

Samuel P.
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Customer did not leave a comment.

BRIAN M.
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Customer did not leave a comment.

Roger B.
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Friendly people with a can do attitude!

Rick S.
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Customer did not leave a comment.

linnea l. | First Impressions |
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They have changed mangers so much when you go inside you don’t know who’s the manger and who’s not on my due date I have people calling me on the same day my storage is due and I got a $15 late fee the same day and then the manger had used my credit card cause I paid my bill with her with my card she used my card the next month and paid my bill and said that I told her to sign me up for autopsy why would I tell a person I heartily even know to do that how do you just use a person card without their permission this area can not ever keep no manger at every time you go there it’s a bunch of people hanging out in the front of the office like they just came from a club they are so unprofessional and ghetto it used to not be like this right now no one has no respect for anyone I love my storage other than that I have been with uhaul since 2017 but the choice with management now is terrible

Travarvis E. | First Impressions |
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great customer service!

Debra G.
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Customer did not leave a comment.

Michelle M.
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The attendant was rude. I got there, and had reserved a 15 ft truck, a regular dolly, AND a furniture dolly. The attendant reluctantly checked me in and told me to go find my truck and I was all set. Lucky for me, I checked for the dolly and the furniture dolly before leaving the lot. These were VERY necessary to complete my move and I was paying someone to help, so would have been costly in time and effort without. NOTHING was in the truck. I went to ask the unfriendly attendant about this. She replied, pointing, “there's a dolly over there, but we don't have any furniture dolly.” I was upset because I had ordered this way ahead of time. She acted like I was just out of luck. I got more upset and angry and told her that I couldn't complete my move without this item. Finally she called the other location way down Government street and they had one. She told me I could drive over (at .99 per mile as well as gas there and back) and pick it up. My movers were showing up and I'm having to run around obtaining equipment that should have been on my truck at pick up. U-Haul knew it was reserved for days, but couldn't be bothered to be organized enough to have it there for me and in my truck. Terrible customer service.

Felicia M. | Overall Experience |
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Customer did not leave a comment.

VERDELL W.
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Nothing....young lady was beyond friendly and kind.

TANEISA K.
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Customer did not leave a comment.

Doris H. | First Impressions |
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The only thing I dislike about this storage facility is access to second floor. No elevators. Everything has to be physically carried. I understand it’s a historical building and the city will not allow it, but if customer satisfaction is a priority, why not consider adding it on the outside. I’m sure this would not take away from the building.

CAROLYN K.
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No the truck was out line bounding all over the if I don't hold the wheel tight the airbag light was on the brakes squeak and the doors was very hard to close then to add insult to injury I told the rep I may need to keep truck another day he stated just call let us know when I call the manager yelling or speaking loud causing to become angry because he tried to put fear in me telling me he had rented the truck out to another customer I had to bring it back because I called to late this was very stressful what he did to me and told him I was going to tell him about hiself when I returned the truck the manager had on mask the rep didn't inside or outside didn't show me the gas level so I had to find gas gage for myself then he said he saw me drop off at goodwill which made me feel some type a way the check out and check in was suspicious …. I feel I'm owed a refund bad service raggedy truck not safe for road

Brent B. | Overall Experience |
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Customer did not leave a comment.

Lenda T.
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Customer did not leave a comment.

Andre J. | Overall Experience |
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I will never use uhaul storage again. The staff lie to make a sale. I kept getting charged for late fees when I was on auto billing. My experience with uhaul was horrible.

Ralph R.
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Customer did not leave a comment.

WILLIAM H.
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Everything was great especially the staff. Just make sure the mirrors that are cracked are replaced before send truck out again. That is just for the safety of all. Awesome service.

Mary A.
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Reservation online. Waste of my time. Didn't even have the one I reserved on their lot and I still had to do whole reservation process. I drove much farther to that location due to online reservation. Employees not wearing masks even though sign on the door said they were required. Tisha was very friendly though.

LETITIA H. | First Impressions |
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Great

LAURA R.
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Customer did not leave a comment.

DERRICK T.
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The customer service was excellent!!

Ashley H.
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Customer did not leave a comment.

Shauna B.
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Customer service at the AL location was great. Only issue -the tread came off the tow dolly tire and had issues with its return.

Tamara K.
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Customer did not leave a comment.

Benjamin F.
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Customer did not leave a comment.

Hakam H.
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Customer did not leave a comment.

Paul E.
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Service personnel were both friendly and professional

robin L.
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Customer did not leave a comment.

Jason M. | Overall Experience |
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Customer did not leave a comment.

Morkisha W.
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Customer did not leave a comment.

Alexus H.
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Check the gas and mileage

Barbara O.
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Customer did not leave a comment.

Kevin B.
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Customer did not leave a comment.

Julie C.
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Customer did not leave a comment.

Bruce L.
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Everything at this location was great. Very professional and courteous.

Darshell M. | First Impressions |
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Customer did not leave a comment.

CHARLES J.
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IT WAS QUICK and easy.

BILLY C.
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Customer did not leave a comment.

JAMARIUS M.
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Nice people , very helpful , I will be back at the same location again to rent equipment again , the people where nice & very knowledgeable about what exactly I need to get the job I had planned done

Lacorielle S.
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On August 30,2020 I rented a U-Haul truck and a Storage unit from the facility. I do not know the young lady name that was working This day. But I must say she had the best customer service and she did her JOB very well.i really Appreciate her customer service and Knowledge of her job .

gregory G.
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Such a big and beautiful facility! Made me proud to be renting from UHaul. And the customer service was top notch.

David A.
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Customer did not leave a comment.

Roderick W.
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Stay professional and friendly!

christine W.
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This was the second time I used U-Haul at this location and I'm very satisfied with the service. Thanks!

CHARLES P.
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Customer did not leave a comment.

Mervin N.
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Customer did not leave a comment.

Chris M.
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There needs to be more help at this location. There was one person working and she was hustling. She did a great job but she was stretched way too thin. She was very helpful and informative. Also, as a side note, we went over on our predicted mileage but filled up the tank before returning it. However, there was no credit given for filling the tank even though we only needed to fill it 3/4. So I feel as though we overpaid on both.

Allegra D.
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Customer did not leave a comment.

Paul D.
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Customer did not leave a comment.

Nicholas H.
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The staff was overwhelmed by the number of customers they needed to help. Returning equipment was delayed.

STUART A.
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Customer did not leave a comment.

Leland R.
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Customer did not leave a comment.

Shana T.
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Customer did not leave a comment.

Carnesha M. | Overall Experience |
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Customer did not leave a comment.

Deandra H.
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Customer did not leave a comment.

Steve B.
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Customer did not leave a comment.

Kennth S.
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Customer did not leave a comment.

Krystal R.
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Tisha and destiny took great care of me

Alechia D.
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Customer did not leave a comment.

Stephen R.
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Customer did not leave a comment.

NATASHA C.
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Customer did not leave a comment.

Ida D.
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Y'all done took my money out of my account twice Why?? I have paid for my rent what do I need to do for my money!!!!!!!!

Renee L.
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Staff was friendly & very helpful!!

James B.
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Customer did not leave a comment.

Stefanie G.
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I was pleased with the overall reservation,but I was not pleased with the lack of fuel in the truck. When I picked up there were 20 miles left of gas in the tank. I had to stop and put gas in the truck before I was able to move. That was time consuming & irritating.

Eric M.
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Customer did not leave a comment.

Joshua M.
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Customer did not leave a comment.

Joshua M.
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Quick and easy to work with, also friendly and professional.

VERDELL W.
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Nothing

BRYANT B.
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Stop hanging up on customer service line

DJ S.
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Customer did not leave a comment.

Audrienna J.
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Customer did not leave a comment.

Shaquindra P.
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Customer did not leave a comment.

TAMICHAEL W.
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Customer did not leave a comment.

MARGO S.
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Customer did not leave a comment.

Jonathan B.
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Customer did not leave a comment.

Kelly M.
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Everything was perfect, no complaints

Chuck P.
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Customer did not leave a comment.

Logan I.
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Customer did not leave a comment.

Kimberly H.
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Awesome staff!

COLLIER J.
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Customer did not leave a comment.

wallace J.
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Fine job don't change a thing!!!

kelly O.
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Customer did not leave a comment.

Jill V.
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Customer did not leave a comment.

judy m. | Overall Experience |
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Customer did not leave a comment.

William M.
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Customer did not leave a comment.

Courtney B. | Overall Experience |
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Customer did not leave a comment.

Priscilla T. | Overall Experience |
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Very good

Cleophus W. | First Impressions |
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U-Haul has always been up to par with a lot of things that I needed for them but this rental round right here Lord I was so upset with U-Haul because I drive a hundred and thirty miles just to get a truck trailer and U-Haul I know they're going to do the right thing so if I had to go back to U-Haul I'll say yes

douglas c. | Overall Experience |
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Manager (Ms. English) was very professional. She made me feel as though I was always welcomed, when going and coming to my storage. Companies need more employees like Ms English.

nekea m. | Overall Experience |
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Customer did not leave a comment.

Patsy G. | First Impressions |
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The employee that assured us with securing storage was extremely helpful and thorough.

james p. | Overall Experience |
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Return Customer

Brenta S. | Overall Experience |
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Great service just wish I was able to access my storage after business hours

Natasha E. | First Impressions |
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i was very pleased with yall uhaul build ,great customer service, i loved yall prices and how yall keep people belongs sercurt and safe with codes,doorlocks,and in a very well and clean builds. thanks

Jabaria D. | Overall Experience |
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When I opened my account, I was told that the rate I began with would be the one I ended with; however, this turned out not to be the case. When I called about the increase, the representative was rud

chance b. | Overall Experience |
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Most staff was nice but would argue and complain about management and uhaul in general in front of customers ...

MARY E. | Overall Experience |
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I like this storage facility because they offer a lot of things to make storing items and moving easier.

gwendolyn m. | First Impressions |
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The U-Haul service was fast quick and they were very nice and the facility is clean.

James S. | Overall Experience |
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Thomas and his associates were awesome!

JENNIFER S. | Overall Experience |
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Because was told do not give refunds on a unit that was paid up till October

martez t. | Overall Experience |
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Thank you!.

James S. | First Impressions |
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Thomas wa excellent! He went above and beyond to help us out!

REGGIE W. | Overall Experience |
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I was pleased.

Marlowe B. | Overall Experience |
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I experienced WAY too many issues to list. UHaul has already taken up too much of my time and my money. I will NEVER use UHaul again.

latonia g. | Overall Experience |
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Would love extended hours on Subday.

gwendolyn w. | Overall Experience |
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I had talked to someone (female) on November 26, I told her i’d B there on December 3 to settle my account for the amount she gave me $250. They auctioned my stuff 11:00 on dat Sunday

kandace k. | Reservation |
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Whenever I go there the staff is friendly and knowledgeable. There is however a tremendous wait time.

daphne g. | Overall Experience |
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The staff was very helpful especially Mr Donnie

Jacquelyn K. | Overall Experience |
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I only clicked excellent.

elarus m. | Overall Experience |
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This is a convenient location...I would recommend it. Good service...knowledgeable..and clean facility...Thanks for all the help.

Linda H. | Overall Experience |
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If i needu again i will come back thank u

Tara B. | Overall Experience |
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Helpful staff, clean facility

LARRY D. | Overall Experience |
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The staff, given the area is very unprofessional and unwelcoming. Usually you would expect customer service representatives to be friendly and bare a smile. Not the case at all at this location.

KERI S. | Overall Experience |
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Savannah was awesome, had trouble getting the lock off my U box and she let me borrow a hammer. Also not sure about the facility never visited. Frustration during scheduling my delivery of my U box

No reviews have been submitted for this location.

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