Customer Reviews for U-Haul Moving & Storage of Downtown Phoenix

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Phoenix

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IRMA B. on

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U-Haul is the best storage facility so far that I have used, I tried another facility before and did not like it. Continue to kind,passionate, respectful and the best. Thank You So Much

Kayleigh F. on

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Service was fine, but issues with billing has been AWFUL! I have had issues with billing for over 3 months and have been on hold for hours trying to contact someone. I have filled out the billing form to get the credit back on my credit card and it still has not been completed. Two times, I have been talking with someone and they say "one moment please" and I am on hold for over 15/20 minuets. When I say "hello?" to see if they are still on the line, no one replies.

Sarah L. on

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Customer did not leave a comment.

brittany j. on

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This site is very considerate and well maintained.

Anthony F. on

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Customer did not leave a comment.

mike r. on

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requested access I was they only did it for business. I said have yi have 24 hr access I work but usually the gentleman asked additional information said I would be alright but now don' have 24hr a

Chivonne S. on

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I would have ha e excellent but just the use of stairs and elevators took extra time to load and unload. Kind of expected for a downtown location. Other than that every thing else was great.

Randi S. on

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Reynaldo Estrada went above and beyond to accommodate me with customer service. I appreciated that.

Miguel P. on

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Mr. Ronaldo Estrada was very helpful.

michael s. on

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Good

Selena T. on

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Kits the best

R AND R PARTNERS B. on

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Thank you for the years of excellent service.

Eric R. on

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This is the second time renting with your company where I had had to go to a different location other then the one I reserved my vehicle from thru no fault of my own The original location where i reserved the truck was only two miles from my home. I was told the morning of the rental that the 10" foot truck i reserved at that location was involved in an accident. I could get a larger truck at same rate but a larger truck would not work at the event i was attending. In order to get a 10 foot truck I had to travel 12 miles passing three U-haul locations and adding an additional 12 miles to my total millage.The truck I finally received had a tire warning but I was told it was ok to drive. The check out process took longer than it should have and I resent having my drivers license photographed on cell phones with my personal information. As many times I have rented from you this information should be in your data base.

John H. on

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Everything went well and as expected. Carding in and out was a welcomed security measure added since my last usage of the facility.

Aubin J. on

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Very disappointed with the customer service and the lack of the manager to call me back after leaving messages. 2 years of use and no call back especially when I have 3 more years of storage needs.

Robert A. on

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All was fine.

sean j. on

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Staff was EXTREMELY accommodating. I appreciate the great customer service.

Laurie R. on

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Jason F. on

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Linda was so awesome and professional. I have been completely stressed out about moving and was so worried about the space that I was renting. She showed me the space and it was perfect.

deborah c. on

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Linda Lopez at 410 e 2nd st. She is very friendly and helpful.She made sure it was easy for me to get to my storage unit because I'm an amputee person. So thank you Linda Lopez.

Peter C. on

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Very helpful and understanding. Excellent customer service.

Ronald M. on

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Customer did not leave a comment.

Sharon G. on

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My experience was great. The representative knowledgeable and friendly.

Mario A. on

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Linda gave me a Great service she was awesome with a lot of information. Thank you Team u haul

Chivonne S. on

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Great customer service, they went out of their way for me :)

Levi D. on

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I own a moving company called always affordable movers and Michael Curry has helped me out so much has done wonders for my business come here because he is the greatest and it's right by my business

Gustavo S. on

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Customer did not leave a comment.

Clayton S. on

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My Uhaul experience was Excellent. Linda L at the storage unit went above and beyond to help us. Every Uhaul employee I encountered made the process smooth and easy.

CHRIS H. on

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excellent service.

Regan H. on

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Very efficient and easily accessible. I very much like that you get the first month's rent free, which gives you a chance to find your new home. Thanks!

Wini A. on

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Great promo pricing. Clean storage unit. Moving on an Arizona 110° day was made easier with an air conditioned storage unit. Dixie was very helpful and even came after hours when our entry card failed

Linda B. on

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Linda was great, very helpful and personable. Extremely knowledgeable about products and services Ed available.

Carolyn P. on

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I always felt my property was in a safe place. It gave me great peace of mind.

Nelly H. on

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U handled my u haul with the utmost perfessionalism.

Angelique H. on

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Great services

Claudine R. on

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Very professional

Adelina G. on

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Staff is very helpful and informative.

TOM G. on

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We utilized this storage facility for 8 years. The office staff was very friendly and professional. The facility was clean and well lighted. I would recommend this facility to everyone.

JANE S. on

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Carlos was very helpful. He gave me a tour of the facilities that helped me chose the right storage unit for my long-term storage needs. Facility is very clean.

AMY M. on

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For yrs&yrs l’ve appreciated your storage, having had a variety o room sizes.24hr availability=EXTREMELY CONVENIENT!(Only 1problem=restrooms weren’t open 24hrs a few recent times) THX4TRUSTWORTHINESS!

Valerie M. on

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2 thumbs up.. Great service. Very professional and respectful. Thank you..

Keri c. on

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Very friendly staff!

ANTHONY C. on

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Way too expensive. Start a rewards or dividends program for long-term tenants. Safe facility, but kind of a rip off at the same time.

GRAHAM R. on

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Great experience.

KEVIN C. on

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I wish I could remember the name of the gentleman who assisted us that morning (I think it was Slate?), but he was incredibly helpful, friendly, and professional. Would definitely recommend.

SHEYRL M. on

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Great work. She was excellent and new her job exceptionally . Made me feel well taken care of ...

Tyler N. on

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Amazing people there! Slade the manager is awesome! He went above and beyond to help me out!!!

bryce darnell H. on

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The cement floors in the hallways are in very bad shape and need to be smoothed out as it is difficult to move things in and out of your unit.

JOHN R. on

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Thought I was purchasing 24 he access, but,no, that was an upsell. Come on, really? I've worked for uhaul for over 4 years and built these facilities, never heard of that before. A little ridiculous.

TIMOTHY J. on

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Helped me during a stressful period of time.

Latosha A. on

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Phillip B. on

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The staff does not listen. I rented a unit for a friend, they never put the unit in his name. For 3 months I got calls EVERY DAY until they sold his crap. I told them not to call. Still called daily.