Customer Reviews for U-Haul Moving & Storage of Downtown Springfield

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Downtown Springfield

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Jazmyn G. on

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Customer did not leave a comment.

Thomas M. on

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Friendly service

Francis S. on

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I'm a long-time U-Haul customer. I'm really pleased with the upgrades made to facilities I have visited. The Springfield location is no exception. Clean and neat. Managed excellently.

Rene L. on

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I was very happy with the way I was treated on the pick up and drop off of a trailer. It was quick. 5 star rating for this location. Thank You again!

David M. on

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Elyse G. on

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Allison G. on

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Daniel C. on

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Kimberly R. on

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Folks there were great! I needed a variety of storage and moving items in a quick time frame, and they went out of their way to ensure I had what I needed. Thanks!!

Kevin P. on

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I really liked how the UHaul rep connected the trailer to my car. He was very helpful and courteous.

Raymond D. on

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Very friendly and helpful.

Frances C. on

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Aldo H. on

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Awesome care of a customer thanks U-Haul

Jazzmina A. on

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Thanks

Jazzmina A. on

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Thanks

Daqonda H. on

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Gail A. on

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Customer Service is Great. I'm a return customer. Store is clean and well kept.

Kelly W. on

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Great Service

Glen B. on

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Gail A. on

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The service was handled promptly and with care. I'm very pleased with the out come of the renovation of the store. Very clean and well kept. I'm going back for my future needs.

david d. on

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Excellent service

Sandro G. on

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Everything from the website to customer service when I went to get the truck was great. The store was clean and everything that a person might need was stacked nicely. It was a pleasure doing business with you guys.

Evelyn P. on

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The location on Bernie Ave and your employees where very efficient. But the location on Boston Rd , one of your employee the was working on Saturday 14 , doesn't know nothing about customer service. I dont get his name ,he was working whit a Lady but she was busy whit another client. But this guy looks like he doesn't know how to do his job or help a client. He needs to learn about customer service.

John S. on

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Knut F. on

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Dat (manager) was great!

Luis G. on

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Good services

Sandra M. on

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Returning the truck on my phone was difficult.

Ted M. on

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Jan-Kristof L. on

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The actual uhaul facility was fine and the manager was very kind and helpful. However, we are very upset about the fact that our pick up spot got moved to an hour away from where we chose it to be, in Worchester. We were coming from Boston so it took us 2 hours each way which was not what we signed up for.

Haitianna E. on

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The rep who assisted me was nice and professional.

Scarlet M. on

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Brian M. on

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My initial reservation was made on 8/31 for 9/1 I received a voicemail explaining my reservation location and time were changed. I find this unacceptable especially when a nearby location could accommodate my time of pick up request. Next time a customers request can’t be meet at the initial location it’s more important to match a pick up request time than next closest location.

Joshua K. on

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Be less sneaky about the mileage charges. Pay your excellent employees even better!

Ho Jun Y. on

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Tommie R. on

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Thanks for your service!

Waleed O. on

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When the person come to rent make easy to them cause I got hard time to found it .

Nikkimo F. on

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Truck was filthy, mirror was broken

james b. on

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I would highly recommend this facility! Very clean, well lit and convenient.

Richard M. on

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Lillian M. on

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Micheal F. on

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The staff at this location are excellent a real pleasure to deal with courteous and professional

Chris A. on

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Dat Ngyuen is an excellent general manager. The facility is very clean. Dat provided effective customer service.

Micheal F. on

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The staff were professional and courteous a pleasure to deal with would recommend this facility to anyone

regina a. on

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Dat and his crew members were very helpful and understanding with my situation. I appreciate all your help and support. Thank you very much 😁😘😁😘

Madeline M. on

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Thank you for your service

Elsira N. on

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Good service, security, facilities... Good expirience!!! 100% Satisfactory

DJuanria j. on

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Great Customer Service

Rose M. on

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La facilidad estaba limpia y organizada. La van estaba en buenas condiciones y limpia.

xiomara s. on

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Excellent Service & Super Friendly

veronica c. on

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Very helpful the team work good with each other you have access to your stories 24 hours 7 days a week it's a very respectful and helpful thank you for letting me use your storage 💯💯💯

gloria m. on

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Thanks

Wilfredo R. on

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none

Angel R. on

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Very please with the service

Lynn B. on

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Pat was there for us when our family needed lots of help moving furniture out to bring my dad home for hospice. I'll always be grateful for all he did for us in my dad's last days. Thank you!

Eliseo G. on

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I had to contact office several times to get receipt